Upload
lehanh
View
221
Download
2
Embed Size (px)
Citation preview
01WelcomeIt is my great pleasure to welcome you to our Capital Markets Day.
“Turning Opportunity into Growth” is the theme of the event and I am delighted to be hosting the day alongside my senior management team.Over the afternoon we will guide you through the past, present and future of HomeServe, sharing with you what we have learnt, our plans for accelerating growth in the US, how we plan to expand into new international markets and the work we have been doing on innovation and product development that will accelerate our growth in this, our third decade.
Thank you all for your continued interest and support in HomeServe. We hope that you enjoy today and come away with a clear understanding of HomeServe and our continued growth and opportunity.
Yours sincerely,
Richard HarpinChief Executive HomeServe plc
Agenda13:30 Registration14:00 Welcome remarks14:15 Past to Present to Future14:50 Technology and Innovation15:20 Introduction to demonstration rooms16:20 Vision for Growth – the Global Opportunity16:40 Q&A16:50 The USA – Real and Now Opportunity17:15 Q&A17:30 Wrap up and drinks
02Our vision
Our mission
To become the world’s favourite plumbers, heating engineers and electricians.
To provide home assistance membership which frees our customers from the worry and inconvenience of emergencies, repairs and installations.
Our strengthsWhat makes HomeServe a success?
We have the right customer proposition
We have a successful scalable
business model
We are expanding our business
internationally
We have the right people in place to take us where we need to go
We have a strong customer culture
03US Step Change GrowthStrengths of the US business
The journey so far
September 2011 March 2016 July 2016 (including USP) US in the future
Sales people 6 22 34 50Households 21m 32m 43m 80mCustomers 0.9m 2.3m 2.7m 8.0mPenetration 4% 7% 6% 10%Income per customer $84 $91 * $100
* Update provided post USP completion. Interim Results November 2016
Proven model
Motivated people
Highest new partner response rates
Strong growth prospects
Highly scalable operational foundation
Experienced sales teams with national coverage
Our aspirations
Getting to 80m households
$100Net income
per customer
10%Penetration
8mCustomers
80mAffinity
households
20%Margin
Totalprospects
Liveproposals
Advancednegotiation
Contractsigned
50kProspects
735Prospects
150Prospects
400Prospects
268m*Households
105mHouseholds
14mHouseholds
43mHouseholds
* USA households 134m, serviced by water and energy service providers
04Connecting the world’s homes Transforming customer interaction. Building low cost scalable platforms.Investment in technology and innovation to:
• Access a different demographic – younger non insurance minded
• Acquire more ‘new’ customers
• Sell more to existing customers
• Retain more customers
• Run our business more efficiently
Access, Acquire, Retain
What progress have we made?
Smart water leak detection for the home
Heating your home smartly
Providing instant contact with emergency repair services
The new way to fix up your home
• Revolutionary new leak detection technology
• One device protects entire property
• Self-install, app-enabled
• Makes your heating smart with geolocation
• Save 31% on your heating bill
• Heating control with the Tado app
• Reinventing home assistance service with HomeServe Button
• Callback from agent, expert or automated voice
• Clear impartial advice from experts via video call
• Instant access to DIY know-how and home repair wisdom. It’s easy when you knowhow
• Potential to eliminate some engineer visit costs
Welcome to DADThanks for downloading the app, To getstarted and see how a video call with anexpert works, press the big green buttonand we’ll walk you through the service.
Already have an account?Sign In Here
100%4:21 PMO2-UK
Smart water leakdetection for the home
Heating yourhome smartly
Providing instantcontact with emergency repair services
The new way tofi x up your home
• Revolutionary new leak detection technology
• One device protects entire property
• Self-install, app-enabled
• Makes your heatingsmart with geolocation
• Save 31% on yourheating bill
• Heating control with the Tado app
• Reinventing home assistance servicewith HomeServe Button
• Callback from agent, expert or automated voice
• Clear impartial advice from experts via video call
• Instant access to DIYknow-how and homerepair wisdom. It’s easy when you know how
• Potential to eliminatesome engineer visit costs
Welcome to DADThanks for downloading the app, To getstarted and see how a video call with anexpert works, press the big green buttonand we’ll walk you through the service.
Already have an account?Sign In Here
100%4:21 PMO2-UK
Welcome to DADThanks for downloading the app, To getstarted and see how a video call with anexpert works, press the big green buttonand we’ll walk you through the service.
100%4:21 PM
Job: 25666_Homeserve_160sqBooklet_AW_CMD2 version Proof Read by:Operator: Phil Proof: 04 Set-up: r o b Date: 24 June 2016 7:15 PM First Read/Revisions
25666_Homeserve_160sqBooklet_AW_CMD2 version.indd 9 24/06/2016 19:20
05Growing internationally via utility Joint VenturesWhy is now the right time? So how would it work?
• Unprecedented challenges that are facing the utilities sector – customer churn and margin pressure
• Regulatory pressure – utilities need to reconsider their value chain
• New technology is driving disruption and competition
• Offer one proven commercial model: Joint Ventures – how we started in the UK with South Staffordshire Water and in France with Veolia
• Deploy our HomeServe in a Box capabilities – lean approach to market opening and building on our best practice operating models, leveraging technology such as Trace and our digital capabilities
• Look to acquire where we identify businesses that operate a similar business model
• Focus on delivering and innovating around our core membership proposition
• Enter new countries only where we have a committed partner
Growing internationally via utility Joint Ventures
Our aspirations:
New countries we are prospecting with utilities:
• Australia
• Brazil
• Chile
• China
• Czech Republic
• India
• Japan
• Mexico
• Netherlands
• Poland
• Turkey
• South Korea
• Taiwan
200mPotential households
(excluding China and India)
13
Richard HarpinFounder and Chief Executive HomeServe plc
Martin BennettChief ExecutiveHomeServe UK
H Stephen PhillipsChief ExecutiveHomeServe Spain (Reparalia)
Johnathan FordChief Operating Officer HomeServe plc
Tom RusinChief ExecutiveHomeServe USA
David BowerInterim Chief Financial OfficerHomeServe plc
06
Lionello GuelfiChief ExecutiveHomeServe Italy
Giles DesforgesCEO Global PartnershipsHomeServe plc
John GreavesBrand DirectorHomeServe UK
Craig FosterInnovation DirectorHomeServe UK
Rafaele PetruzzoChief Digital OfficerHomeServe plc
Guillaume HuserChief ExecutiveHomeServe France
Fernando PrietoReparalia Managing DirectorHomeServe Spain (Reparalia)
Linda GhodbaniHead of InnovationHomeServe France
Thomas RebelMD of HomeServe ConnectHomeServe UK
Ben WynnFounder & Chief ExecutiveDAD