© 2018 www.proaxia-consulting.com

proaxia DBM|E® is the ideal extension of your SAP® Dealer Business Management (SAP DBM). In this way, you can easily adapt your system to the business requirements, accelerate implementation and migration and at the same time reduce the cost of further development and maintenance. You benefit from best practice processes and the innovative developments originated by the proaxia DBM|E Customer Community.

Tuning for your SAP Dealer Business Management proaxia DBM|E ®

DBM|E® Core

Optimized for Business Suite on HANA

proaxia DBM|E®

DBM|E®

Industry LayerDBM|E®

Partner Managed CloudDBM|E®

Brand Layer

SAP Dealer Business Management 8.1*

* proaxia DBM|E for earlier versions of SAP DBM on request

proaxia DBM|E – the solutionproaxia DBM|E adds new functionalities and components to SAP DBM in response to the specific requirements of regional markets, industry segments and brands.

SAP Dealer Business Management supports all automobile retail processes: sales of new and used vehicles, service parts with point of sales, workshop appointment scheduling, and workshop order processing with time tracking and integrated warranty processing.

© 2018

proaxia DBM|E

Dealer SystemOEMApplications

OEMApplications

StarOrderSPM

GOGlobal Ordering

IPS

PPM-ML

MBKS

AFAB

XENTRY Portal proTechnical Job

XENTRY Portal proParts Job

EVA / Gala

Eskulab

BusDoc

VAR

proaxiaDBM|E®

proaxia DBM|E – Brand Layers

Brand Layers consist of interface solutions for different makes that allow easy integration of SAP DBM in manufacturer systems. In this way, material descriptions, customer data, and vehicle data can be exchanged automatically and swiftly between systems. The same applies to vehicle and service parts orders, service documentation and data for processing guarantee claims and recalls.

Daimler Interface LayerThis interface layer has been developed for Mercedes Benz Cars, Mercedes Busses, Mercedes Vans and Trucks, and EvoBus.The proaxia DBM|E Interface Framework ensures the integration with Daimler manufacturer systems and SAP DBM for synchronous and asynchronous interfaces.The following business processes are integrated with the Daimler systems: vehicle sales, service parts, service and guarantee.

Brand layers for other manufacturer standards are developed on request in co-innovation with our customers from the automobile trade.

The proaxia DBM|E solution is based on SAP Business Suite powered by SAP HANA. In addition to the SAP standard graphical user face, it also supports – depending on process requirements – SAP Fiori, mobile solutions and web-based applications, for implementing user interfaces. The business features can also be used on mobile devices.

In the business with construction equipment and heavy machinery, proaxia DBM|E is an excellent base for managing services, be it in the dealer workshop, at the customer’s premises or in the field. Full integration of the cloud-based SAP Field Service Management solution (SAP FSM) with the SAP backend is ensured by the E4C connector for SAP FSM.

proaxia DBM|E – Architecture

• proaxia DBM|E Core contains functions for the optimized use of SAP DBM that benefit all DBM users. The features, based on best practice experience, include innovative enhancements, options for integration with other SAP solutions, general inter faces and project accelerators.

• proaxia DBM|E Industry Layer provides interfaces and functions that cater for specific industry sectors such as fleet suppliers or dealers in various business areas related to cars, truck or special and construction vehicles.

• proaxia DBM|E Brand Layer offers interfaces to integrate SAP DBM business processes with manufacturer systems while including brand-specific functions.

• proaxia DBM|E Partner Managed Cloud offers SAP DBM as a cloud solution for specific customer segments.

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Time Clocking

SalesDriver Integration Mobile Service Advisor

Service Resource Scheduling

Vehicle Goods Manager

Commission Management

Material Information Cockpit

Parts Procurement Assistant

Business Partner Quality

System Translation

Interface Framework

Adobe Printout Framework

Service Parts Business

Workshop and Service

ManagementCustomer Loyalty Warranty and

Product Recall�Sales

Interface Framework (IF)With the Interface Framework you can harmonize interface design, development and operation and thus reduce the costs for the implementation and operation of SAP DBM and proaxia DBM|E.

System Translation (ST)The translation tool serves to create field and element names for your development objects, customizing objects and content tables quickly in multiple languages.

Adobe Printout Framework (APF)Print your documents using the specific brand’s Corporate Design: Adobe Printout Framework enables easy implementation and management of various design templates.

proaxia SalesDriver Integration (SDI)This interface transfers from the sales process to the proaxia SalesDriver the performance indicators necessary for performance management and sales management.

Commission Management (CM)Automated calculation of sales commissions for individual staff members and/or groups. This increases process transparency and you can easily transfer the sales commission calculated to the monthly SAP HR pay slip via SAP BAPI.

Business Partner Quality (BPQ)Using BPQ, you can boost the quality of business partner data. With its fuzzy search, BPQ helps avoid redundant entries when creating new business partner records. The cockpit also allows you to clean up inventory data.

Service Resource Scheduling (SRS)This feature simplifies appointment scheduling with cus-tomers, makes workshop planning more transparent and digitalizes the service process. With just a few clicks, your customers can schedule appointments online, add vehicle information and request additional services or replacement vehicles.The tasks are then easily and swiftly assigned to your workshop staff while taking into account available ca-pacities. By maintaining a consistent overview of free capacities and bottlenecks, you are better able to utilize capacities.

Mobile Service Advisor (MSA)Your staff members can carry out the entire dialog reception together with the customer directly at the vehicle. In a structured check-in process, all data are entered and the order is signed by the customer directly on a tablet PC. The workshop order is automatically created or updated in SAP Dealer Business Management. The MSA automatically displays applicable current sales campaigns which can be offered to the customer exactly when needed – an ideal opportunity to sell additional services.

Parts Procurement Assistant (PPA)The Parts Procurement Assistant enables you to maintain an overview of your order process as well as an optimized inventory. In the event of back orders for specified products, internal stock transfer is triggered instead of external sourcing. This helps reduce inventory cost and improve delivery times.

Material Information Cockpit (MIC)A well-organized cockpit gives an overview of a given service part, with all important information at a glance. Available supplies within the organization as well as alternative parts are displayed. Histories, open tasks, orders, prices and details from the material master data are presented in a clearly structured manner.

Vehicle Goods Manager (VGM)The Vehicle Goods Manager supports the management of customer-owned parts stored with the dealer and used only in certain seasons (e.g. snow tires). This additional service increases customer loyalty.

Time Clocking (TC)At the time clocking terminal, your workshop staff records the time worked on each order. These performance indicators are recorded for billing and productivity measurements and can be manually adjusted by supervisors. This allows you to better manage your workshop based on actual working time. With little administrative effort, you create the conditions for performance-related remuneration.Integrated time clocking avoids additional costs for the installation of commercially available time recording systems.

proaxia DBM|E Core – functionalities

proaxia DBM|E Core release 18.2 (available 12/2018) includes functional extensions for SAP DBM which for the most part have been implemented up to now in individual customer projects. Integration with proaxia DBM|E standardizes these extensions and makes them compatible with SAP DBM releases. Essentially, these features include business functionalities for increasing process performance, interfaces for integration with other SAP solutions, general interfaces and tools for accelerating SAP DBM launches.

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proaxia DBM|E – Roadmap

Connectivity, autonomous driving, flexible use and electric drive systems are shaping future mobility concepts and requiring the automobile industry to develop new business models. A new buyer generation expects buying or leasing a car or subscribing a car to be as easy as streaming music to your smartphone.

This offers many opportunities for established dealers. Tomorrow’s customers expect an effortless and pleasant purchase experience. Important success factors here are new forms of cultivating customer relationships, new vehicle and mobility services as well as sales and service through different channels.

Continuous process integration with proaxia products

Alongside the traditional consultancy business, proaxia is developing complementary products for sales and service in close cooperation with SAP. What once began as SAP R/3 and SAP ECC is now being developed further towards SAP S/4HANA and SAP C/4HANA.

proaxia’s products complement the SAP standard applications along the entire sales and service value-added chain, adapting them to the specific workflows of the automobile business.

• proaxia VMS|E is a modern user interface for the SAP Vehicle Management System, which features innovative process management that makes complex processes simple and intuitive.

• proaxia E4C Connector ensures deep integration of the SAP FSM field service solution with the SAP backend system (SAP ECC and SAP S/4HANA).

• The proaxia Rental Add-On supports and optimizes the rental of vehicles and accessories, machinery and systems. User-friendly cockpits ensure easy operation of complex rental processes, including capacity checking, contract management, billing, life cycle management, and sales and cost analysis.

proaxia DBM|E supports the evolution towards new sales and service concepts. Our upcoming innovations are targeted at the integration of vehicle use data for optimized diagnosis and digitalized vehicle management. To this end, we have been working with SAP Leonardo Vehicle Insights for some time now.

proaxia is continually developing DBM|E, issuing at least one release per year.

DBM|E Core Rel. 16.1

• Commission Management• Mobile Service Advisor• Business Partner Quality• System Translation

Innovations2016

DBM|E Core Rel. 17.1

• SalesDriver Integration• Material Information Cockpit• Parts Procurement Assistant• SAP Vehicle Insights Integration• Interface Framework

DBM|E Brand Layer Daimler

• GO (Global Ordering)• AMFAB• StarOrder• SPM• XETRY - Portal• BusDoc• EVA• Eskulab

Innovations2017

DBM|E Core Rel. 18.1

• Online Appointment• Scheduling to-do Basket• Capacity planning• Workshop Scheduling• Print-out Framework

DBM|E Core Rel. 18.2

• Vehicle Goods Manager• Time Clocking / Correction Terminal• Mobile Service Advisor (extended Walk-In)• Scheduling to-do Basket*• Capacity planning*• Workshop Scheduling*

* Additional feature(s)

Innovations2018

DBM|E Core Rel. 19.1

• Online Appointment*• Scheduling to-do Basket*• Capacity planning*• Workshop Scheduling*

Further functionalities in co-innovation with proaxia DBM|E customer community:• Digital Workshop• Further OEM Brand Layers• . . .

Innovations2019

Subject to change

• Stability and security of a standard product including maintenance and continued development

• Full compatibility of proaxia DBM|E with future releases of SAP DBM

• Easy replacement of other solutions that are not ideally integrated or do not fully meet automobile retail requirements

• Easy integration of SAP DBM with other SAP automobile retail solutions

• Lower cost compared with in-house development: lower project cost and lower maintenance cost due to ensured upgradability to future SAP DBM releases

• Cost savings through a simplified application land-scape

• proaxia DBM|E Customer Community, allowing customers to share in shaping the development road- map and in the specification of new functionalities

• Potential of benefiting from the experience of other community members

© 2018

proaxia DBM|E – Partnership with SAP SAP and proaxia have partnered to develop proaxia DBM|E. This close cooperation makes additional functions and adaptations readily available for certain customer groups and markets while ensuring the integration of SAP Dealer Business Management with other SAP solutions. SAP and proaxia jointly consult to move forward the design and development of proaxia DBM|E.

proaxia excels as a competent partner through experience gathered worldwide in more than 30 implementation projects with different brands, its own development center and an experienced support organization.

proaxia DBM|E is developed in accordance with SAP quality requirements and is certified by SAP. This ensures that the components are optimally geared to one another and interoperate stably to provide a future-proof solution. Technological innovations are integrated at an early stage.

proaxia DBM|E – Customer Community proaxia has built a Customer Community to ensure that future developments are geared optimally to the requirements of markets and clients. Within this com-munity, representatives of client businesses, SAP and proaxia cooperate closely on release planning and designing new functionalities.

As a proaxia-DBM|E customer you can input your specific requirements for a solution and share in shaping the development roadmap and the functional specifications of a solution. In this way, you benefit from sharing experience within the community.

Your benefits from proaxia DBM|E

More information

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info@proaxia-consulting.comwww.proaxia-consulting.com ©2018

About proaxia consulting group ag

proaxia consulting group ag is an international manage-ment consultancy firm headquartered in Switzerland and with branches in Europe and Asia. With more than 200 consultants in German-speaking countries, Poland, China, Japan, Singapore, Indonesia and MENA, the company guarantees superior solutions and service plans as well as follow-up support, in every case to the highest quality standards.

As an SAP partner, proaxia specializes in distribution and service processes and supporting service parts logistics processes in the automotive and discrete manufacturing industries.

SAP and other SAP products and services mentioned in this document, and their associated logos, are trademarks or registered trademarks of SAP SE in Germany and other countries. All the names of other products and services are trademarks of their respective companies.

The information contained in this document is for general information purposes only. proaxia has applied its best efforts to ensure that the information contained in this document is reliable or stems from reliable sources; nevertheless, proaxia will not accept responsibility for false or incomplete information or for the consequences of using such information. All information contained in this document is provided ‘as is’ without warranty of any kind whatsoever. No guarantee is assumed for the correctness, completeness or timeliness of information or for the consequences of using such information. No representations, guarantees or warranties of any kind are extended hereby either expressly or implicitly, including, but not limited to, performance guarantees or warranties of merchantability or of suitability for normal use or for a particular purpose. Under no circumstances shall proaxia or their affiliates or partners, authorized representatives or staff members be liable to you or any other person or entity for decisions or measures taken in reliance on the information contained in this document, or for the reimbursement for consequential damage, or concrete or similar damage even if the person or entity concerned has been informed about the possible entitlement to such indemnification.

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