TT850 phone with Fuss Free Phones service (HM82)Thank you for purchasing from RNIB. This is a bespoke item and cannot be returned unless faulty. For further details and guidance on returning faulty items, please see the Terms and conditions of sale and How to contact RNIB sections of this instruction manual.

Please retain these instructions for future reference. These instructions are also available in other formats.

Contents Special warning..........................................................................................3General description....................................................................................3

Items included.........................................................................................3Orientation..................................................................................................4

Front........................................................................................................4Left edge.................................................................................................4Right edge...............................................................................................4Top..........................................................................................................4Bottom edge............................................................................................5Back........................................................................................................5

Getting started............................................................................................5Turning the phone on..............................................................................5Turning the phone off..............................................................................5Charging the battery................................................................................6Charging using the charging cradle........................................................6Battery level indication............................................................................6Using the menus.....................................................................................6Icons on screen.......................................................................................6Key / button functions..............................................................................7

Basic operation..........................................................................................8How to set date and time........................................................................8Installing the SIM card and battery..........................................................9

Using the Fuss Free Phones button.........................................................10

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Make a call............................................................................................10Send and receive texts..........................................................................11

Making and receiving phone calls............................................................11To make calls........................................................................................11To answer calls.....................................................................................11To end a call..........................................................................................11To reject a call.......................................................................................11To redial a number................................................................................11Making international calls......................................................................11Changing the volume during a call........................................................12To lock and unlock the keypad..............................................................12

Phone book..............................................................................................12To add a new contact to the phone book..............................................12Search for an existing contact...............................................................13To delete an existing contact................................................................13

Using speed dial.......................................................................................13To edit phone numbers for speed dial...................................................13To call a speed dial number..................................................................13

Accessing your voicemail.........................................................................14Text messaging (SMS).............................................................................14

Writing and sending a message............................................................14Receiving / replying to a message........................................................15Letter and numbers input......................................................................15Text message numbers.........................................................................15

SOS emergency button............................................................................16Multimedia................................................................................................17

Image....................................................................................................17Audio.....................................................................................................17Recorder...............................................................................................17FM Radio...............................................................................................18

Other applications and settings................................................................18Torch.....................................................................................................18Alarm.....................................................................................................18My Files.................................................................................................18Calendar................................................................................................19Calculator..............................................................................................19Bluetooth...............................................................................................20

Customising your settings........................................................................20Profiles..................................................................................................20Turning off talking buttons (keypad tone)..............................................21Phone lock............................................................................................21

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Restore to factory settings....................................................................22Call logs................................................................................................22

Troubleshooting.......................................................................................22Safety.......................................................................................................24

Pay attention to traffic safety.................................................................24Pacemaker interference........................................................................24Turn off tour mobile phone in medical and health care facilities...........24Switch off on airplanes..........................................................................24Accessories and batteries.....................................................................25Turned off near sites of explosion.........................................................25Using the phone correctly.....................................................................25Your phone is not waterproof................................................................25Radio Frequency (RF) exposure and SAR...........................................25

How to contact RNIB................................................................................26How to contact Fuss Free Phones...........................................................26Terms and conditions of sale...................................................................26

Special warningCarefully read the operating and safety instructions described in this user guide prior to using your device. It may be dangerous or illegal if you do not follow these instructions. A micro-SD card is required if wishing to store photos, music etc.

General descriptionThis is the TT850 phone with Fuss Free Phone telephonist service installed. Simply press the button on the back of the phone to connect to the service and say who you would like to speak to. Fuss Free Phones will arrange a trusted callers list with you; so stopping all unwanted nuisance calls. They can also send and read texts for you or check something on the internet.

Items included TT850 handset with SIM card installed and configured Docking station (charging cradle) to charge handset Headphones Trusted Callers List form and freepost envelope for return Quick start guide.

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OrientationFrontPosition the handset so the buttons are on the top, with the screen furthest from you. At the end furthest from you in the centre there is a recess; this is the speaker. Below this is the screen, and then below that is the keypad.

The keypad is formed in rows. Starting from the top row, the buttons are located as follows from left to right: green button (press to call a dialled number or to answer incoming calls) portrait up/down arrow rocking key red key (press to turn on/off the handset, to end a call, to cancel or to go

back through menu options).

Next row from left to right: buttons one – three.Next row from left to right: buttons four – six. Next row from left to right: buttons seven – nine.

Next row from left to right: star key number zero hash key.

Left edgeOn the left edge there are two buttons. Starting from the top, the top button is a rocking tactile, volume button – the top section is increases the volume and the lower section is used to decrease the volume. The button underneath this is a sliding switch used to activate the radio.

Right edgeOn the right edge starting at the top are two sliding switches. The first turns on and off the torch and the second locks and unlocks the keypad.

TopAlong the tope edge in the centre is a slight recess, which contains the torch LED.

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Bottom edgeOn the bottom edge from left to right you will find four recesses: The first is the first contact point for the charging cradle, then the charging port, then the headphone socket and then the last is the second contact point for the charging cradle.

BackTurn the phone over. Towards the top and off-centre to the left is a recessed button. This is the button pressed to contact the Fuss Free Phone service. To the right of this button is the speaker grill. Below this is the battery compartment cover.

Getting startedYour Fuss Free Phone comes set up and ready to go out of the box. To make a call, just switch on by pressing and holding the red button. When the Fuss Free name comes up on the screen, press the button on the back; this will connect you to a Fuss Free Phones Telephonist who can connect you to friends, family or anyone you want. Please complete the Trusted Callers List and send it back using the supplied freepost envelope.

Turning the phone onTo turn the phone on, press and hold the red key until the screen lights up and you hear a melody (if melody is turned on). If you have removed your SIM card or if it is incorrectly inserted, when you switch on the mobile phone it prompts you to insert the SIM card. The mobile phone checks whether the SIM card is valid automatically after it is inserted. Remember, that your SIM card comes pre-inserted with Fuss Free Phones.

The following prompts appear on the screen in sequence when the mobile phone is just switching on: input phone password - if the password of the phone has been set. input PIN - if the password of the SIM card has been set. searching - the mobile phone is searching for available network.

Turning the phone offTo turn the phone off, press and hold the red key until the screen turns blank.

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Charging the batteryThe battery can be charged when the phone is either on or off. Please ensure the battery is inserted into the phone before charging. The charging time is three hours.

Connect the USB end of the cable into the socket on the back of the charger plug. Do not force into position as it will only insert one way. Connect the other end of the cable into the charging port on right side of the phone, again being careful not to force it into position as it will also only insert one way.

Plug the charger plug into a 240V electrical outlet. Your phone screen will light up when charging. To disconnect the charger, unplug the wall charger and remove the cord from the phone.

Charging using the charging cradleYou can also use the included charging cradle for easy charging. Plug the USB end of the cable into the back socket of the charger plug as

before. Insert the other end of the cable into the back of the cradle. Position the charging cradle so the cable is coming out the back. Place

the phone with the front facing you into the cradle to start charging. Remove the phone when charging is complete.

Battery level indicationA battery symbol will show different levels inside; if it appears empty this means the battery is low to empty. If it appears full, then this means it is fully/nearly fully charged.

The phone will sound an alert when the battery is low and display a message of low battery on the screen.

Using the menus On the home screen press the up key to access the main menu. Exit a menu: press the right red key to return to the previous menu.

Icons on screenBelow are the description of the icons that will appear on the screen, and what they mean. Five bars increasing in size – means good signal.

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White envelope – means unread SMS text message(s). Music note symbol – means ringtone volume is on. Speaker with cross through – means silent mode is activated. Battery with bars inside – means battery power. Oval with spikey capital B – means Bluetooth. Headphones – means earphones plugged in. Bell – means alarm on. Word “SOS” – means SOS/emergency button enabled. This is used for

the Fuss Free Phone service so this symbol will show when you call. Music note inside circle – means audio file playing.

Key / button functionsLeft green / answer key Making phone calls: press to make a call or press to pick up an incoming

call. Home screen: press to enter call logs. Operating: press to confirm a function and to display recent calls.

Right red / end key Turn the phone off/on: press and hold. Operating: press to cancel last action, to quit back through menus or to

return to home screen. End a call.

Navigation up / down arrow keys Up arrow: press to enter menu on home screen, or to scroll up in menus. Down arrow: press to enter the phonebook or to scroll down in menus.

Hash key standby mode Press and hold to set silent mode or press once to type the hash symbol. Edit Mode: press to switch typing mode.

Star key standby mode Press once to type in the star symbol, twice for “plus” symbol and three

times for “P” symbol. Edit Mode: press to access punctuation symbols list.

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TorchTurn on and off the torch using the slide switch.

Volume adjustmentThe volume key on the left edge of the phone is in two parts; the upper section increases the volume and the lower section decreases the volume. Press the sections accordingly to suit your needs.

SOS / Fuss Free buttonThis is the recessed button on the back of the phone pressed to reach the Fuss Free Phone call centre.

Important note: this SOS button is deactivated with the Fuss Free Service. If you cancel your service, the SOS service is made available again.

FM radio keyTurn on and off the radio using the slide switch on the side of the phone.

Keypad lock / unlock keySlide the switch to lock and unlock the keypad.

Basic operationHow to set date and timeYour Fuss Free Phone comes set up and ready to go with the date and time already set, but if the phone battery goes completely flat or you wish to change the time you should follow these instructions.

Press the up key to enter the menu. Press the up or down key until "settings" appears. Press the left green

key to select. Press the down key until "phone settings" appears. Press the left green

key to select. Press the down key until "date and time" appears. Press the left green

key to select. The first option allows you to "set time". Press the left green key and then

enter the time in 24-hour clock format using the numbers on the keypad. Press left green key to confirm.

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Press the down key to “set date”. Press the left green key and then enter the date in the format DD.MM.YYYY using the numbers on the keypad. Press left green key to confirm.

Press down key to select between 24-hour and 12-hour clock using the arrows. Press the left green key to confirm.

Press the down key again if you want to change the date format. Press the left green key and use the arrow keys to select the preferred format.

Press the left green key to confirm. To exit the settings, press the red key repeatedly until the home screen

appears.

Installing the SIM card and batteryYour Fuss Free Phone comes set up and ready to go with the SIM card and battery already installed. SIM cards come in three sizes: mini, micro and nano. The TT850 uses the largest of these, a mini SIM.

Important note: If you wish to change networks the TT850 is not locked to Fuss Free Phones; however if you change networks you will lose your Fuss Free Phones number and the Telephonist service will no longer work. It is not possible to move your SIM and mobile number onto another network.

Remove the back coverPosition the phone so the back is facing you, with the recessed SOS button in top left corner. Sliding your finger lightly down from the top centre there is slight ridge. This is the top of the battery cover.

Open the cover by pressing firmly on the back of the phone with two thumbs and sliding the cover panel down. This can be stiff and may require assistance.

Note: For availability and information about using SIM card services, contact your SIM card vendor. This may be the service provider, network operator, or other vendor. The SIM card and its contacts are easily damaged by scratches or bending, so please be careful when handling, inserting, or removing the card. Keep all SIM cards out of the reach of small children. Installing the SIM card may require sighted assistance.

Ensure the phone is switched off and the charger is disconnected before removing the battery.

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With the back cover removed, position the phone with the SOS button in the top left corner. Once the battery cover is removed the battery is revealed. This feels smooth to touch. To remove the battery, locate the top edge of the battery and lever it out using a finger nail.

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Under the battery near the top left corner is the metal holding plate for a micro-SD memory card. In the bottom left corner is the metal holding plate for the SIM. The SIM card inserts under this. In the bottom right corner are the contact pins for the battery. A micro-SD may be required if you wish to store photos, recordings etc.

Install the SIM card by sliding it under the metal holding plate. Ensure the angled corner is the top left corner as it is being inserted. (To remove the SIM card, gently press on it and slide it out).

Install the battery into the battery slot ensuring that the three metallic stripes on the battery align with the three metallic pins in the battery slot.Slide on the battery cover with the protruding tabs inserting first into the top edge of the battery compartment. Ensure the cover is completely closed and the matching sound (click) is heard. Plug the phone in to charge it fully. You can also use the included dock charger to charge the phone easily.

Using the Fuss Free Phones buttonThe Fuss Free Phones button on the back of the phone connects you to a telephonist who will help you. They can connect you to family and friends, send text messages and look up things on the Internet. This is an everyday service not just for emergencies.

The TT850 was designed to be used by people without the Fuss Free Phones service and so the button on the back of the phone is described as an SOS button. The number for the Fuss Free Phones service is pre-set onto the device so when pressed, you are put through to the Fuss Free Phone service. The number is 020 8002 4596.

If you are using the TT850 without a Fuss Free Phones SIM card you can replace this number with that of a friend or relative who can help you in an emergency. See section “SOS emergency button” for more information.

Make a callTo make a call, contact Fuss Free Phones by pressing the button on the back. A friendly telephonist will put you through to one of your contacts. If you don’t want to use the service see section, “making and receiving phone calls”.

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Send and receive textsPress the Fuss Free Phones button on the back of the phone, speak to a telephonist and ask them to either send a message for you, or read a message. If you don’t want to use the service to send or read out a message see section, “text messaging (SMS)”.

Making and receiving phone callsTo make callsEnter a number and press the green key. The screen will show a moving picture when you are dialling the number. To delete a digit, press the red key. To clear the screen, press and hold the red key.

To answer callsWhen your phone rings or vibrates press the green key to answer the call.

To end a callTo end a call, press the red key.

To reject a callTo reject a call without answering, press the red key when your phone rings.

To redial a numberPress the green call key, this will take you to your recently dialled call list. Then press the green key twice to call the number highlighted.

Making international callsWhen you make an international call using Fuss Free Phones you will first be connected to a telephonist who will advise that the call is not in your 600 minutes and will tell you how much per minute the call will cost. Usually this is around 25p.

Press the star key twice quickly until a “plus” character appears on the screen. Enter the country code, area code and phone number as instructed by your long-distance network service carrier. Press the green call key to dial.

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Changing the volume during a callPress the volume key on the left side of the phone up or down.

To lock and unlock the keypadIn order to prevent accidental dialling, you can lock the keypad when not in use. To unlock the keypad slide the lock button on the right side of the phone upwards. If you wish to lock the keypad, slide the lock button on the right side of the phone downwards.

Phone bookThe Fuss Free Phones service removes the need to use the phonebook in the handset. Press the Fuss Free Phones button on the back of the phone and speak to a friendly telephonist who will have your contact list. You may however wish to add contacts, perhaps so their names are displayed on the screen when they call; you can store up to 300 entries in the phone memory.

The phone symbol indicates that the contact is saved in the phone. The SIM card symbol indicates that the contact is saved on the SIM card.

To add a new contact to the phone book Press the up key to access the menu. Press up or down key until "contacts" appears. Select by pressing the

green key. Press the left green key to select "options". Press up or down key until "add new contact" appears. Press the green

key. Choose where you would like to save the number. You can choose either

the SIM card or the phone. Use the up and down key to highlight and then press the green key to confirm.

Enter the name of the new contact by using the number keypad. Press the appropriate key one to four times to enter the correct letter. Press zero for a space. Once the name is set, press the down key to enter the number.

Enter the number using the keypad. Press the green key to save.

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Search for an existing contact Press the up key to access the menu. Press the up or down key until "contacts" appears. Press the green key. Press the up or down key to search for a contact. Alternatively start

typing the name. Press the green key to select. Press the green button again to call the contact.

To delete an existing contact Press the up key to access the menu. Press the up or down key until "contacts" appears. Press the green key. Press the up or down key to find the contact that you want to delete.

Press the green key. Press up or down key until "delete" displays. Press the green key twice to

delete.

Using speed dialSpeed dial is a quick alternative to using the Fuss Free Phones telephonist. It takes a bit of setting up so is only worthwhile for those people you call frequently. To call a speed dial number just press and hold a button on the keypad and it will dial the associated person. Button one is reserved for voicemail.

To edit phone numbers for speed dialYou can set up to eight numbers for the speed dial using the number keys from two to nine. Press the up key to access the menu. Press the up or down key "organiser" appears. Press the green

key to confirm. Press up or down keys until "speed dial" appears. Press the green key. Scroll up and down to choose the key you would like to use on your

keypad. Press the green key twice to edit. Input the number or press the green key to choose a contact from the

phone book. Press the green key to save. Press the green key four times to exit.

To call a speed dial numberSelect the speed dial number you want to call by pressing and holding the desired speed dial number.

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Accessing your voicemailVoicemail is switched off by default with Fuss Free Phones. If you would like to enable it, please press the button on the back of the phone and request this through our telephonists. To dial your voice mailbox, either press the button on the back and ask the telephonist to put you through to voicemail, or if you prefer not to go through a telephonist you can press and hold key one on your keypad, or you can also dial 1571.

Text messaging (SMS)The easiest way to send a text message is to use the Fuss Free Phones service. Just press the button on the back of the phone, speak to a telephonist and say who you want to send a text to. The telephonist will type it out and send it. Telephonists will also call back and read out text messages. But if you want to send a message from the handset, follow these instructions.

Writing and sending a message Press the up key to access the menu. Press the up or down key until "messages" appears. Press the green

key. Select the option "write message" by pressing the green key. Start typing

your text. When finished, press the green key twice to enter the phone number.

Enter the number, then press the green key twice to send. Alternatively select a contact from the phonebook by pressing the green

key three times. Scroll to select “contacts”. Scroll to select the contact and then press the green key three times to confirm and send your message.

Other options include: insert template, add contact info and save to drafts.

You can also access a stored message in your inbox and reply to it by selecting the option "inbox" instead of "new message" and following the same commands.

Receiving / replying to a messageThe easiest way to receive a text message is to use the Fuss Free Phones telephonist who will read messages out to you, but you can choose to have messages on your phone.

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When you receive a new text message, your phone will display an envelope icon and "new message" notification. Press the green key to read the message. Press the green key again to see a list of available commands such as

"reply", "delete", etc.

Texting actions and their descriptions are: delete – select to delete the message reply – select to reply to the message forward – select to forward the message call – select to call the sender move – select to move the message copy – select to copy the message add sender to – select to add the sender to your phone book details – select to see the details of the message.

Letter and numbers inputEnglish letters are set on number keys from two to nine. You can input numbers, upper or lower-case letters and punctuation symbols. Pressing the hash key while typing lets you switch between the different input modes. Each number key is set for three or four letters. Press the number key one time to display the first letter, two times to display the second letter, etc. Press zero to insert a space.

Text message punctuationTo enter punctuation press the star key to display the list of punctuation symbols. Press the associated number key to select, or scroll using the up or down keys and press the green key to select.

Text message numbersTo enter a number instead of a letter press the hash key to switch input mode from letter to numerical. Scroll up and down using the navigation key until “123” is highlighted then press the left green key to select. Then use number keys from one to zero to enter numbers.

Change back to writing alphabetically by repeating the process and this time choose either “Abc” or “abc”.

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SOS emergency buttonThe SOS emergency button is pressed in order to reach the Fuss Free Phone service; this comes pre-set on the device. If you are using the phone without the service, the SOS button is used in the event of an emergency. Once pressed, the phone will automatically send a text message to the emergency numbers set up on the phone. The mobile phone will then make the emergency call. You will need to add your own contacts to call in the event of an emergency.

If you wish to use the phone without the Fuss Free Phones service please contact Fuss Free Phones on 0800 845 6600 and a telephonist will talk you through resetting the phone and how to use the SOS button for emergencies.

Important notice: Wireless phones, including this device, operate using radio signals, wireless networks, landline networks, and user-programmed functions. Because of this, connections in all conditions and/or locations cannot be guaranteed. You should never rely solely on any wireless device for medical emergency communication. You can set the emergency numbers in the phone book according to your requirements; you can set a total of up to five emergency numbers. In case of an emergency, when the SOS button is pushed down the phone will automatically send a text message to the emergency numbers set up on the phone. The mobile phone will then make the emergency call. If the first call fails, the phone will proceed to dialling the second emergency number. In this manner the phone will circulate the emergency contact numbers three times in order to receive an answer. The phone will also sound an alarm when an emergency call or message is sent.

Please note: If one of the emergency numbers has a voicemail system, the phone will assume that the call has been answered and will no longer call any more of the emergency numbers.

The emergency SOS button will only make calls if: A SIM card is in the mobile. There is at least one SOS number programmed. There is a SOS text message saved.

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MultimediaIn order to store files like images and recordings, a micro-SD card will be required. This is sold separately.

ImageIt is possible to transfer images onto the handset and vice versa by connecting the phone to a computer however a micro-SD card will be required in order to keep images on the handset. When images are on the device, manage them using the following procedure. Press the up navigation key to access the menu. Press the down key until “multimedia” appears. Press the left green key

to confirm. Press the down key until “image” appears. Press the left green key. Use the down key to select the image. Press the left green key to select

the options these include: open, set as wallpaper, delete, mark, rename or details.

Audio Press the up navigation key to access the menu. Press the down key until “multimedia” appears. Press the left green key

to confirm. Press the down key until “audio” appears. Press the left green key. Press the number five key to play and pause the track. Press keys four and six to change tracks. Lastly, use the volume keys on the side of the phone to increase and

decrease the volume. Press the left green key to select options which include: play, music list,

shuffle, repeat and background play.

Recorder Press the up navigation key to access the menu. Press the down key until “multimedia” appears. Press the left green key

to confirm. Press the down key until “recorder” appears. Press the left green key. Press the green key to enter the option menu where you can start

recording, view the record file list, choose the storage options and the file format.

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FM RadioListen to the radio on the speaker phone or the headset into the headset jack. Slide the FM radio key on the bottom left side of the phone upwards, to

turn on the radio. Use the up and down navigation keys to scan the stations. Use the volume keys on the side of the phone to increase and decrease

the volume. Press the left green key to select the options which include: pause, auto

search, channel list, manual search, save, open speaker and background play.

Please note: The headphones act as an aerial so you will get better reception when they are plugged in.

Other applications and settingsTorchSlide the torch key up on the right side of the phone to turn on the flashlight. Slide it down again to turn off.

AlarmSetting an alarmYou can set up to three alarms. Press the up navigation key to access the menu. Press the down key until “organiser” appears. Press the left green key to

confirm. Press the down key until “alarm” appears. Press the left green key. Choose one of the three available alarms and press the green key to see

the options menu. Use this menu to switch on the alarm, set the time, set the tone and to set the repeat options.

Turning off the alarmWhen the alarm sounds: press the left green key to shut off the alarm press the right red key to snooze.

My FilesThe default file manager is your micro-SD memory card (not included, must be purchased separately).

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Press the up navigation key to access the menu. Press the down key until “organiser” appears. Press the left green key to

confirm. Press the down key until “my files” appears. Press the left green key. Choose either the phone memory or the memory card (micro-SD

card). Press the green key to enter the submenus to view or play

multimedia files. Calendar Press the up navigation key to access the menu. Press the down key until “organiser” appears. Press the left green key to

confirm. Press the down key until “calendar” appears. Press the left green key. Select a date of interest using the navigation up and down keys, or by

using buttons two, four, six and eight. Press the green key to select the date.

The submenu offers the following options: add new schedule, view schedule, all schedules, clear today’s tasks, clear all and go to date.

CalculatorYour phone can provide basic calculator functions: addition, subtraction, multiplication and division. Press the up navigation key to access the menu. Press the down key until “organiser” appears. Press the left green key to

confirm. Press the down key until “calculator” appears. Press the left green key.

Use the following actions when using the calculator: enter numbers on the keypad to enter values press the star key for decimals use the up or down keys to select the math operation: plus, minus,

multiplication and division. Then insert the next number in the calculation. To make a number a negative number, press the hash key after pressing

the number. Press the right red key to clear the last digit or to exit the calculation

operation. Press the left green key to complete the calculation.

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BluetoothThis mobile phone supports Bluetooth function. You can use Bluetooth wireless technology to create a wireless connection with other compatible devices, including mobile phones, computers, headsets, in-car accessories etc. With the Bluetooth function, you can send photos, video segments, audio segments, personal business card and memos. You can also establish wireless connection with a compatible PC to transmit files.

Try to keep the two devices you are connecting through Bluetooth close together while they are in use. Most Bluetooth headsets have a range of 10 metres. If possible, try to keep your phone on a chair beside you or nearby while talking on your headset to ensure the best connection. When using your computer, try putting your phone on the desk beside your monitor to ensure the best connection possible.

Pair Bluetooth devicesHave one of the devices "search for new devices" to find the other. Typically you want a phone to search for your headset or audio speaker rather than the other way around.The search function is located within the Bluetooth menu in the organiser section of your phone. Press the up navigation key to access the menu. Press the down key until “organiser” appears. Press the left green key to

confirm. Press the down key until “Bluetooth” appears. Press the left green key.

Press the green key to turn on the Bluetooth then use this menu to pair your devices, make your phone discoverable to other people and to edit your device name.Once your phone finds the other device enter the “pairing code” for the device to link the two together. The pairing code is typically located on a sticker on the back of a headset or in the instruction book for a device.

Note: Ensure the Bluetooth is set to “on” in the Bluetooth menu.

Customising your settingsProfilesYou can use profiles to set and customise the ring tones, message alert tones, and other tones for different events.

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Press the up navigation key to access the menu. Press the down key until “settings” appears. Press the left green key to

confirm. Press the down key until “profiles” appears. Press the left green key.

Press the up or down key to select from the following options: normal, silent, meeting, indoor, outdoor and driving mode. Press the green key to enter the editing mode. Here you can activate or change the settings for each profile. Under “settings” are the following options: “rename”, select to change the name of the profile “ring settings”, select to change the ringtone and message

tones “adjust volume”, select to change the volume for calls,

messages and alarms “ring type”, select to change the vibrate settings “other alert rings”, select to change the key-tone, dial pad

tones, battery low tones etc.

Turning off talking buttons (keypad tone) Press the up navigation key to access the menu. Press the down key until “settings” appears. Press the left green key to

confirm. Press the down key until “profiles” appears. Press the left green key. Use the down button to select the “normal” profile. Press the green key to

select. Press the down key until "settings" appears. Press the left green key. Press the down key until "other alert rings" appears. Press the left green

key. Press the down key until "dial pad tone" appears. Press the left green

key. Use the up and down keys to select the tone you desire: silent, click, tone

or human voice. Press the green key to save.

Phone lockThe phone lock can prevent your mobile phone from illegal use. You can set the phone lock as on or off and change the phone password. Phone lock can be found in the menu Settings/Security/Phone Locked.

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Press the left green key to access the phone lock and input the password again to disable phone lock.

Important note: The default phone lock password is 1122. Please change into your own private password as soon as possible.

Restore to factory settingsTo restore the phone back to factory settings, go to the menu and go to Settings/Phone settings/Restore factory settings and input the phone lock password. The default password is 1122.

Call logsThis option stores recently dialled calls, received calls and missed calls. Your phone can store up to 20 records for each function. Press the up navigation key to access the menu. Press the down key until “call logs” appears. Press the left green key to

confirm. Scroll through the available options: missed calls, dialled calls, received

calls and rejected calls. You are also able to delete logs and view call timers. Press the left green key to select.

TroubleshootingPhone does not turn on Ensure you have held the power button down for more than five seconds. Re-insert the battery and retry turning on the phone. Plug charger into the phone and ensure the battery is charged.

Cannot connect to a network Signal strength may be weak, try moving your location and try again. It may be possible that you are using the phone beyond the network

service coverage area. Fuss Free Phones uses the O2 network. Check that your SIM card is correctly installed.

No information displays when the phone is on Check that your SIM card is correctly installed. You may need to unlock your keypad using the button on the side of the

phone or your keypad (password maybe required). You may have permanently locked your phone by entering the PIN code

incorrectly three times. Obtain your PIN code from your network provider. Try increasing the screen brightness in "settings".

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Phone call quality is poor Increase the call volume using the key on the side of the phone. It may be that the network reception is poor in your location. Try moving

to another area to obtain a better connection.

Shorter standby time Standby time is related to system settings. In areas of poor reception, the

phone will use more battery power to try to find a base station. Reduce the standby time to save battery power.

It could also be the case that the battery of the phone has become worn out. You may need to replace the battery.

SIM card error Reinstall the SIM card in the phone. Ensure the metal contacts are clean

- wipe gently with a clean cloth before inserting into the phone. The SIM card may not be correctly installed. If the SIM card is damaged contact your service provider.

Some features do not operate or cannot be set This could be due to an operation error on the phone. Switch the mobile

phone off and restart after 30 seconds. The network provider may not support the feature you are trying to use

and this may prevent its use.

Cannot receive incoming calls Ensure your mobile phone is switched on and connected to a network. Ensure your SIM card is correctly installed. Call restrictions may be prohibiting incoming phone calls, so these

settings must be checked. Poor areas of network coverage can prevent incoming calls so check the

network status of your phone.

Phone not charging Bad connections can hinder the phone charging; ensure all contacts are

correctly connected. Check to see whether the phone battery charging slot or the charger itself

is damaged. If so, discontinue use. Replace battery or charger. The phone cannot be charged in temperatures below 10˚C or above

55˚C.

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Does not dial numbers Confirm that once the number is entered using the keypad that the green

call button is pressed to dial the phone number. Check the phone number entered is correct. Check reception coverage status of your mobile phone. Ensure the call restriction settings are correct for you to dial outgoing

calls.

SafetyPay attention to traffic safety Obey local traffic laws and do not use the phone while driving. Using a mobile phone while driving is dangerous and it is illegal in some areas. Radio frequency (RF) signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles such as electronic fuel injection systems, electronic antiskid (antilock) braking systems, electronic speed control systems, and air bag systems.

For more information, check with the manufacturer of your vehicle for any equipment that has been added. Do not place objects, including installed or portable wireless equipment in the area over the air bag or in the air bag deployment area.

Pacemaker interference Pacemaker manufacturers recommend that a minimum separation of 15.3 centimetres (six inches) be maintained between a wireless phone and a pacemaker in order to avoid potential interference with the pacemaker.

Turn off tour mobile phone in medical and health care facilities Switch off your device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

Switch off on airplanes Using your device while flying in an aircraft is prohibited. Switch off your device before boarding. The use of wireless devices in an aircraft may be dangerous to the operation of the aircraft, disrupt the wireless telephone network, and may be illegal.

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Accessories and batteries Use only the approved accessories and batteries. Please do not try to use with any product that was not manufactured for use with this phone. Please be sure the phone has been switched off before taking out the battery. Please dispose of scrap batteries properly according to the local regulations.

Turned off near sites of explosion Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Switch off the device at refuelling points such as near gas pumps at service stations and in any area with a potentially explosive atmosphere and obey all signs and instructions. Observe restrictions on the use of radio equipment in fuel depots, storage, chemical plants or where blasting operations are in progress.

Using the phone correctly Please use this phone in its normal intended position. Do not let children use the phone without supervision. Your phone contains small parts such as a SIM card, which can be accidentally swallowed by a child.

Your phone is not waterproof This phone is not waterproof. Please do not expose your phone to wet weather or environment (such as rain, snow, seawater, etc.).

Radio Frequency (RF) exposure and SARThis device meets international guidelines for exposure to radio waves. Your mobile device is a radio transmitter and receiver. It is designed and manufactured not to exceed the limits for exposure to radio frequency (RF) radiation recommended by international guidelines (ICNIRP). These limits are part of the comprehensive guidelines and establish the permitted levels of RF energy for the general population. The guidelines were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies.

The exposure standard for mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. Although the SAR is determined at the highest certified power level, the actual SAR of the device

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while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a base station, the lower the power output of the device. SAR values may vary depending on national reporting and testing requirements and the network band. Use of device accessories and enhancements may result in different SAR values.

The SAR limit for mobile devices used by the public is 2.0 w/kg (watts per kilogram), averaged over 10 grams of body tissue. The guidelines incor-porate a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The highest SAR Value - 0.351 w/kg.

How to contact RNIBPhone number: 0303 123 9999Web address: rnib.org.uk/shopPostal address: RNIB, Midgate House, Midgate, Peterborough, PE1 1TN, UKEmail: helpline@rnib.org.uk

RNIB Technology Team:Telephone 0207 391 2280Email tfl@rnib.org.uk

How to contact Fuss Free PhonesPhone number: 0800 845 6600

Terms and conditions of saleThis product is guaranteed from manufacturing faults for 12 months from the date of purchase. If you have any issues with the product and you did not purchase directly from RNIB then please contact your retailer in the first instance.

For all returns and repairs contact RNIB first to get a returns authorisation number to help us deal efficiently with your product return.

You can request full terms and conditions from RNIB or view them online.

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Registered Charity No. 226227

This product is CE marked and fully complies with all applicable EU legislation

Please do not throw items marked with this symbol in your bin. Recycle your electricals and electronic devices free at your local recycling centre. Search for your nearest recycling centre by visiting www.recyclenow.com.

Why recycle?Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.

RNIB are proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met

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the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

Date: September 2018

© RNIB

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