T S M L AW F U L C O M P L I A N C ERESPOND R APIDLY AND ACCUR ATELY TO L AW ENFORCEMENT AGENCY FOR SUBSCRIBER USAGE DATA

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Global crime and security threats are fueling demand

from law enforcement and civil agencies for subscriber

usage data and ad hoc reports from communication

service providers (CSPs). Quick turnarounds are

essential, and the quality of the data and reports

provided can mean the difference between the

success and failure of an investigation, and ultimately

apprehension and prosecution.

CSPs have a pedigree in collecting data—in large

quantities. Traditionally, this data has been utilized

for a range of functional and operational purposes

from network optimization to targeted marketing

and subscriber billing. Increasingly, CSPs are

being mandated not only to comply with a range of

national and international data retention laws and

communications acts, but also to provide quick and

timely responses to requests for subscriber data from

law enforcement and civil agencies as part of their

investigations.

These requirements present a number of challenges:

Ability to retain increasingly large volumes of

data cost effectively for disclosure purposes

More complexity and volume for legal

compliance teams due to increasing demand

from government agencies

Ability to analyze and find the required data

from within complex datasets and aggregate

results from multiple back office systems

Presenting the results of the query in an

intuitive and readable format that will stand up

to scrutiny and be acceptable as evidence in

investigations

Providing the responses to queries in the

quickest turnaround time possible

Legacy platforms (data warehouses) often do not have

the scale and flexibility to support today’s evolving

demands.

INTRODUCING TSM L AWFUL COMPLIANCE

The Total Service Mediation (TSM) Lawful Compliance

solution provides CSPs with the means to:

Retain and analyze complex data

Comply with national and international data

retention laws and communications acts

Respond rapidly to incoming requests from law

enforcement and civil agencies with accurate and

high quality data and reports

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED.

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The solution consists of a number of components:

Intermediate, CSG’s flagship mediation

product, collects, corrects, aggregates,

transforms and feeds data into the Data

Retention System

Yaana Data Retention System (DRS) retains

and stores business data in various formats

(structured or unstructured) utilizing a highly

customizable, flexible workflow that searches

and locates petabyte scales of data in seconds.

DRS uses state-of-the-art privacy and security

protection encryption that meets or exceeds

industry standards. The system’s highly

scalable infrastructure meets any organization’s

data demands while controlling storage costs

and ensuring long-term data retention

Yaana Request Management System

(RMS) offers customizable workflows that

instantly search and locate requests and data in

seconds—saving the compliance team valuable

processing time. RMS simplifies the process of

responding to legal requests by employing a

highly scalable infrastructure to meet increasing

data demands. RMS provides state of the art

privacy and security protection and encryption

to ensure legal compliance. RMS eliminates

the need for costly one-off custom solutions

that deplete internal resources and increase

operational expenses, allowing CSPs to focus

on their core business

Yaana Data Analytics System (DAS), an

optional module, extends the capabilities

of the solution beyond lawful compliance

into comprehensive Big Data Analytics. DAS

enables CSPs to unlock the full potential of a

variety of live and historical data and transform

them into actionable real-time intelligence and

deep strategic insights

Interactive and rich data visualization dashboards, and

the information they contain, enable CSPs to:

Gain valuable insights and business intelligence by

revealing hidden patterns, connections and trends

Detect and minimize fraud in the network

Improve network performance and monitor

financial metrics

Maintain customer satisfaction and reduce

subscriber defection to competing providers

Grow their subscriber base

SOLUTION BENEFITS

The TSM Lawful Compliance Solution provides CSPs

with a wide range of benefits, enabling them to:

Seamlessly acquire and analyze data from

multiple sources

Provide immediate insights based on real-time

analytics

Ensure compliance with data retention and

disclosure laws

Gain rapid ROI through increased team

efficiency and task automation

Provide fast response to electronic surveillance

and interception requests

Protect user data and privacy for all stored and

delivered content

Provide request action and audit trails for

customized analytic reporting

Offer hardware redundancy and clustering for

disaster recovery

Minimize overall costs for infrastructure,

personnel operations and training

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED.

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CPS NETWORK

Intermediate RMSDRSDAS

RMS - Request Management SystemDRS - Data Retention SystemDAS - Data Analytics System

CSG Yaana

Technologies LAW ENFORCEMENT AGENCIES

CIVIL REQUESTORS

ABOUT CSGCSG simplif ies the complexity of business transformation in the digital age for the most respected

communications, media and entertainment service providers worldwide. With over 35 years of experience,

CSG delivers revenue management, customer experience and digital monetization solutions for every stage

of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global

brands, including Arrow, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN,

TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for

everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED.

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