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Troubleshooting Issues with Sending and Receiving Email. August 16, 2012. Agenda. DIY Troubleshooter Mail Flow Troubleshooting Q&A Closing and Next Session Information (Total time: 1 hour). DIY Troubleshooting Tool http://community.office365.com/en-us/tools/troubleshooting.aspx#. - PowerPoint PPT Presentation
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Customer Service & Support
Troubleshooting Issues with Sending and Receiving Email
August 16, 2012
Customer Service & Support
Agenda
DIY Troubleshooter Mail Flow Troubleshooting Q&A Closing and Next Session Information
(Total time: 1 hour)
Customer Service & Support
DIY Troubleshooting Tool
http://community.office365.com/en-us/tools/troubleshooting.aspx#- Found in the Office 365 Community, alongside forums, wikis, and blogs.
- 5 step troubleshooting surfaces possible solutions to customer issues, reducing the need to post questions to community or request assisted support.
- Possible solutions include help and support articles, diagnostic tools, videos, and community wikis.
- Monthly updates ensure the best available solutions are surfaced.
800+ PossibleSolutions
70% Success
CommunityTop Issues
Serves
Edu, Ent, & Small
Business
#1 VisitedCommunity
Page
Customer Service & Support
DIY Demo: Landing Page
Customer Service & Support
DIY Demo: Step One
Customer Service & Support
DIY Demo: Step Two
Customer Service & Support
DIY Demo: Step Three
Customer Service & Support
DIY Demo: Step Four
Customer Service & Support
DIY Demo: Step Five
Customer Service & Support
Mail Flow Troubleshooting
Timothy Heeney, Senior Program ManagerMicrosoft CSS
Customer Service & Support
Agenda
Basic workflow Wiki Tools
Telnet Nslookup Delivery Reports FOPE message tracking (E sku) MOP domain management RCA
Customer Service & Support
FOPE
Edge
Virus*
Policy
Spam
EXCHANGE ONLINE
Mailboxes
INTERNET
• Mail is sent outbound• FOPE filters outbound
mail• FOPE delivers to
destination
Fully hosted: Inbound and Outbound
Contoso signs up for O365
Automatically tenant is provisioned in FOPE
Mail sent to FOPE FOPE filters inbound
mail Mail is delivered to the
recipient’s mailbox
InboundFrom: [email protected]: [email protected]
OutboundFrom: [email protected]: [email protected]
contoso.com
*Virus scanning is performed by FPE for O365 tenants
Customer Service & Support
Questions?
