Troubleshooting FAQs on Migration to Shoper 9 | Tally Customization services | Tally Corporate Services | Tally Implementation Services

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Version: Troubleshooting FAQs on Migration to Shoper 9./1.0/February 2010


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FAQs

Q1. What are the hardware prerequisites for migrating data from Shoper HO 7.2 to Shoper 9HO? ..............................1

Q2. How do I grant full rights to the FTP Server, which I am using for data synchronisation?........................................1

Q3. Can Shoper 9 run on Windows Vista operating system? .........................................................................................1

Q4. Whom should I contact in case I need any help on Shoper 9?.................................................................................2

Q5. What are the activities that need to be done for migrating data from Shoper 7.2 to Shoper 9? ...............................2

Q6. Can I migrate data from Shoper 6.x to Shoper 9? ....................................................................................................2

Q7. I get an error message, SQL Server access denied, during the installation of Shoper 9. ........................................2

Q8. What would be the effort estimation for migrating data from Shoper 7.2 HO/POS/Distributor to Shoper 9 HO/POS/

Distributor? ...............................................................................................................................................................2

Q9. I have Shoper 7.2 which is running on SQL Server 2000. I have a new system where SQL Server 2005 is installed.

I want Shoper 9 to run on the new system after migrating data from Shoper 7.2 to Shoper 9. Please tell me the best

method or approach to migrate data from Shoper 7.2 to Shoper 9 in this context. ..................................................3

Q10. Can I get a training checklist for migration rollout?.................................................................................................3

Q11. I get an error message, Bill prefix is not configured, while opening a new bill after migrating data from Shoper 7.2

to Shoper 9. ............................................................................................................................................................3

Q12. After a migration process, is it required to do data re-indexing? ...........................................................................3

Q13. In Shoper 7.2, I am providing the authentication key, is it required for Shoper 9 also?..........................................4

Q14. After migration, I get an error message, Collation conflict between Latin1_General_CI_AI and

SQL_Latin1_General_CP1_CI_AS in the equal to operation, while generating the Stock Aging report and the In-ward Discrepancy report. ........................................................................................................................................4

Q15. I am not able to restore the Shoper 7.2 database taken from SQL Server 2005 on SQL Server 2000..................4

Q16. Can I migrate the POS database, which is already migrated to Shoper 9?............................................................4

Q17. Can I migrate the HO database, which is already migrated to Shoper 9?..............................................................4

Q18. Can I migrate Shoper Application and Security databases in POS simultaneously? .............................................4

Q19. Can I use a SHFM file, generated from Shoper 7.2 Distributor, to load the Item Masters in Shoper 9? ................5

Q20. Can I migrate both Shoper Application and Security databases from Shoper 7.2 HO to Shoper 9 HO? .............5

Q21. I had a few sub menu options under Supply Chain Network menu in Shoper HO 7.2. These sub menu options arenot available after migration....................................................................................................................................5

Q22. During Shoper HO migration, I am getting an error message, Duplicate records found in ReplVaVerTable, conver-

sion aborted. ...........................................................................................................................................................5

Q23. Before starting the migration process, I ran the Shoper Diagnostic tool and found that the System Tables are cor-

rupted. How do I proceed now? ..............................................................................................................................5

Q24. I have run the Shoper Diagnostic tool. In one of the results Master Data was present in the itemmaster table but

not in other master tables (genlookup, sizecat, salestaxcat, subclass1cat, subclass2cat and class12combo)......6


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Troubleshooting FAQs on Migration

Q 1. What are the hardware prerequisites for migrating data from Shoper HO 7.2 to Shoper 9HO?

Ans:

Hardware configurations:

Q 2. How do I grant full rights to the FTP Server, which I am using for data synchronisation?

Ans:

Do the following:

Go to Computer Management > Internet Information Services

Right click on FTP sites

Click Properties

Click Home Directory

In the Home Directory, click Read, Write and Log visits options to grant full rights to theFTP Server.

Q 3. Can Shoper 9 run on Windows Vista operating system?

Ans:

Yes. Shoper 9 can run on Windows Vista, provided the UAC (User Account Control) is turned offin Vista. It is a new security component in Vista.

Particulars Recommended Configuration

Processor Intel Xeon 3 GHz or greater

RAM 2 GB (4 GB, if there are more than 50 stores)

Hard Disk space 160 GB (minimum), 10000 RPM, SCSI

Backup device DAT Drive

Network 100 Mbps, Switched

Operating System Windows 2003 Server

Database ManagementSystem

SQL Server 2000 Enterprise Edition. SQL Server 2005Enterprise Edition, if there are more than 50 locations.

IP Static IP address (for online synchronisation)

Internet Leased line/ Broadband

File Transfer Outlook Express/ FTP Server/ HTTP


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Q 4. Whom should I contact in case I need any help on Shoper 9?

Ans:

You may: Send a mail to [email protected]

Contact Support Executives over the phone at 080-25638240

Call Toll Free numbers, 1-800-425-8859 (for BSNL and MTNL subscribers)

Send a query to Support Centre using Shoper 9

Q 5. What are the activities that need to be done for migrating data from Shoper 7.2 to Shoper 9?

Ans:

You can go through the Migration Effort Estimation Tool and Migration Rollout Checklist

documents, available in the zip file Effort Estimation Tool & Checklist for Migration at thePartner Portal.

This document gives you the list of activities for migrating data from Shoper 7.2 HO/POS/Distrib-utor to Shoper 9 HO/POS/Distributor.

Q 6. Can I migrate data from Shoper 6.x to Shoper 9?

Ans:

Yes. You can migrate data from Shoper 6.x to Shoper 9 directly.

Q 7. I get an error message, SQL Server access denied, during the installation of Shoper 9.

Ans:

Verify the SQL Server connectivity and ensure that the services are running properly.

Q 8. What would be the effort estimation for migrating data from Shoper 7.2 HO/POS/Distributorto Shoper 9 HO/POS/Distributor?

Ans:

You can go through the Migration Effort Estimation Tool document, available in the zip fileEffort Estimation Tool & Checklist for Migration at the Partner Portal.

This document guides you in estimating the required efforts for migrating data from Shoper 7.2HO/POS/Distributor to Shoper 9 HO/POS/Distributor.

Note:To download the documents, Go toPartner Portal > Resource Centre > Shoper 9 Product

Documents > Effort Estimation Tool & Checklist for Migration.




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Q 9. I have Shoper 7.2 which is running on SQL Server 2000. I have a new system where SQLServer 2005 is installed. I want Shoper 9 to run on the new system after migrating data fromShoper 7.2 to Shoper 9. Please tell me the best method or approach to migrate data from

Shoper 7.2 to Shoper 9 in this context.Ans:

Do the following:

Take a backup of Shoper 7.2 data which is running on SQL Server 2000 (Old system)

Restore the Shoper 7.2 backup on SQL Sever 2005 (New system)

Migrate the database on the new system, where SQL Server 2005 is installed, from Shoper7.2 to Shoper 9

Q 10. Can I get a training checklist for migration rollout?

Ans:You can go through the Migration Rollout Checklist document, available in the zip file EffortEstimation Tool & Checklist for Migration at the Partner Portal.

Q 11. I get an error message, Bill prefix is not configured, while opening a new bill aftermigrating data from Shoper 7.2 to Shoper 9.

Ans:In Shoper 9,

Go to Setup > Supervisory Functions > Node Management (for POS/Distributor) Go toSecurity > Node Management (for HO)

In the Node Creation Form, delete the Node Id, which you have given during the Shoper 9installation

Add Shoper 7.2 Node Id

Q 12. After a migration process, is it required to do data re-indexing?

Ans:

No. During the migration process system will the do re-indexing of the master and transactiontables.



Note:This error occurs when the Shoper 9 Node Id does not match with the Shoper 7.2 Node Id.During Shoper 9 installation, make sure that the Shoper 7.2 Node Id is used for Shoper 9 Node Id.


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Q 13. In Shoper 7.2, I am providing the authentication key, is it required for Shoper 9 also?

Ans:

No. Shoper 9 license activation is online process and you can activate the license using theManage License > Activate License option

Q 14. After migration, I get an error message, Collation conflict betweenLatin1_General_CI_AI and SQL_Latin1_General_CP1_CI_AS in the equal to opera-tion, while generating the Stock Aging report and the Inward Discrepancy report.

Ans:

Migrate the database, which has already been migrated to Shoper 9, once more. After migration,assign the old Node Id to the Shoper 9 Node Id.

For more information on assigning the old Node Id, refer Question 12.

Q 15. I am not able to restore the Shoper 7.2 database taken from SQL Server 2005 on SQLServer 2000.

Ans:

MS SQL Server 2005 database cannot be restored on MS SQL Server 2000.

Q 16. Can I migrate the POS database, which is already migrated to Shoper 9?

Ans:

Yes. You can do it by giving the database a new name. However, you have to assign the old

Node Id after the migration.For more information on assigning the old Node Id, refer Question 12.

Q 17. Can I migrate the HO database, which is already migrated to Shoper 9?

Ans:

No, you cannot.

Q 18. Can I migrate Shoper Application and Security databases in POS simultaneously?

Ans:

Yes, you can.

To migrate both Shoper Application and Security databases simultaneously, you have to selectMulti Company migration option and then select the vasec.ini or vasystem.dat file of thesecurity database. All application databases present under that security database will bemigrated.

You can also migrate the Application database alone by selecting the Single Companymigration option.


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Q 19. Can I use a SHFM file, generated from Shoper 7.2 Distributor, to load the Item Masters inShoper 9?

Ans:

Yes. It is possible, provided you unselect (disable) the parameter Additional Columns Existfor General Price Revision under the category Item Classification in Shoper 9.

Q 20. Can I migrate both Shoper Application and Security databases from Shoper 7.2 HO toShoper 9 HO?

Ans:

In Shoper HO, you can migrate only the Application database but not the Security database.

Q 21. I had a few sub menu options under Supply Chain Network menu in Shoper HO 7.2.These sub menu options are not available after migration.

Ans:

All menus are stored in the Security database. The sub menus, which are missing under SupplyChain Network, are the Location Types created during Shoper HO 7.2 installation. SinceShoper HO does not support the migration of the Security database, in the migrated databaseyou will not get these sub menus.

Solution:

To display the missing sub menu options under Supply Chain Network, you have to definethem as Location Types during the time of Shoper 9 HO installation.

Q 22. During Shoper HO migration, I am getting an error message, Duplicate records found inReplVaVerTable, conversion aborted.

Ans:

You will get this error message, if you are using the Old Installer. To avoid this issue, you need torun the following query manually on the Shoper HO 7.2 database before migration.

The query is:

Truncate Table replvavertable

Q 23. Before starting the migration process, I ran the Shoper Diagnostic tool and found that theSystem Tables are corrupted. How do I proceed now?

Ans:

Create new company in Shoper 7.2 and transfer the data from old database to new database.Then start the migration process.

Search Key Words: How to solve Data Corruptions or Table corruptions in the database inShoper POS.

Note:You need to take a backup of the Shoper HO 7.2 database before truncating the table.

Note:For solution referKnowledge Base.


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Q 24. I have run the Shoper Diagnostic tool. In one of the results Master Data was present in theitemmaster table but not in other master tables (genlookup, sizecat, salestaxcat,subclass1cat, subclass2cat and class12combo)

Ans:

Contact Tally Solutions for further clarifications, we will guide and train you on fixing the same.