19/11/2014

For further information or training call the IT Service Desk on 50333

A complete list of CHW Quickstarts are available on http://elearning.kids/documentation Page 1 of 3

IT Training & Support Troubleshooting Digital Dictation Uploads (Olympus)

The following steps cover the various ways to check that dictations have been uploaded correctly from portable

Dictaphone machines

1. Check that the folders in the ODMS Dictation Module software are configured correctly:

Click on the Folder Settings icon in the Dictation Tree

Select Download Tray and check that Auto Download is set as Yes

In the Download Tray menu, select Folder C. Make sure the Path is set to \\Lanier01\OlyJobsToImport

and the format conversion is PCM. 8.00 kHz, 16 bit, mono, Original Deletion

Troubleshooting Digital Dictation Uploads (Olympus)

Page 2 of 3 For further information or training call the IT Service Desk on 50333

A complete list of CHW Quickstarts are available on http://elearning.kids/documentation

2. Check the General Options in the ODMS Dictation Module software:

Click on the Tools menu

Select Options from the listing

In the Options Settings window, click on the Workflow tab

Select Download from the Workflow menu. Make sure Do not display the main window and After

downloading file(s), delete the original file(s) are both checked

Troubleshooting Digital Dictation Uploads (Olympus)

For further information or training call the IT Service Desk on 50333

A complete list of CHW Quickstarts are available on http://elearning.kids/documentation Page 3 of 3

3. General Troubleshooting if you can’t find your dictations:

If files have an MP3 extension instead of WAV then they will not upload. You can convert the file by

clicking on it to highlight (hold down CTRL to select multiple files) then selecting Convert from the menu

This window will display, where the correct WAV format can be selected

Files will not upload to the system if you cannot access the Lanier01 server. You can check access to the

server by browsing to \\Lanier01 (Start > Run > \\Lanier01)