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“A RESEARCH REPORT”

ON

“INDUSTRIAL RELATIONS”

IN

“BHILAI STEEL PLANT”

“Submitted in partial fulfillment for the requirement of

” MIT SCHOOL OF BUSINESS”

M.B.A ( Session 2010-2011)

PROJECT GUIDE:- SUBMITTED BY:-

P.P.VERMA TRIPTI PATHAK

D.G.M(P-MPS/RECTT./N

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Table of Contents

Chapter No. Title Page No.

Declaration from student

Certificate from Company/Organization

Certificate from Guide

Acknowledgement

List of Tables List of Graphs

List of Charts

List if Abbreviations

Executive Summary

I Introduction

1.1 Company profile

1.2 Objectives of the study

1.3 Limitations of Study

II Research Methodology

2.1 Primary data

2.2 Secondary data

2.3 Sample design

2.4 Population

2.5 Sample size

2.6 Sampling method

2.7 Method of data collection

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2.8 Instrument for data collection

III Theoretical Background

3.1 Data- analysis techniques

IV Data Processing and Analysis

V Management Lessons

VI Findings

VII Recommendations

VIII Conclusions

Bibliography

Appendices / Annexure

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DECLARATION

I the undersigned solemnly declare that the report of the thesis work entitled

“INDUSTRIAL RELATIONS” is based on my own work carried out during the course

of my study under the supervision of “Dr.S.K.SHUKLA”.

I assert that the statements made and conclusions drawn are an outcome of my

research work. I further declare that to the best of my knowledge and belief the report

does not contain any part of any work which has been submitted for the award of MBA

degree certificate in this University or any other University of India or abroad.

NAME: TRIPTI PATHAK

Place: Bhilai

M.B.A Date:

Regd. No.

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STEEL AUTHORITY OF INDIA LIMITED

BHILAI STEEL PLANT

CERTIFICATE

This is to certify that the project entitled “INDUSTRIAL RELATIONS” being

submitted by TRIPTI PATHAK

” for the partial fulfillment of MBA as a student from the “MIT

SCHOOL OF BUSINESS” I for the session 2010-2011 is a bonafide presentation

under my guidance and supervision.

I wish her best of luck for a bright future.

P.P.VERMA

DGM(P-NW/MPS/RECTT.)

Bhilai Steel Plant (C.G.)

CERTIFICATE

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This is to certify that Ms. Tripti Pathak of MAEER’s MIT School of Business has

successfully completed the project work titled INDUSTRIAL RELATION IN

BHILAI STEEL PLANT under the guidance of Prof. Dhrupa Bhatia for partial

fulfillment of requirement for the completion of PGDM course as prescribed by

the MAEER’s MIT School of Business.

This project report is the record of authentic work carried out by her during the

period from 02-05-2011 to 25-06-2011 (8 weeks).

She has worked under my guidance.

Prof. Dhrupa Bhatia

Project Guide (Internal)

Date:

Prof. Grp Capt. Dr.D.P.Apte

Director

Date:

ACKNOWLEDGEMENT

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Guidance, help and encouragement are the essential requirements for

successful completion of any project. I owe my gratitude to all those who have helped

me in the preparation of this project report.

I express my deepest gratitude to my project guide P.P.VERMA, DGM

(P-NW/MPS/Rectt.) for his valuable guidance and help in completion of this project.

I express my sincere thanks to Mrs. ANURADHA SINGH, Senior

Manager (P-RECTT.) and the non-works department for their valuable inputs.

I feel obliged to my internal guide Prof. Dhrupa Bhatia for her generous

help and support.

I express my thanks to Dr. S K Shukla (Sr. Research Coordinator) for

coordinating my project work in Bhilai Steel Plant.

I also feel obliged to all the respondents, friends and others who have

shared their valuable time and opinion, for making significant contribution directly or

indirectly in the project.

Executive Summary

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Research Methodology:-

The methodology which has been adopted in this subject works are as follows:

PRIMARY DATA

a) Questionnaire:

To know the opinion about the Industrial Relation system in Bhilai Steel Plant (SAIL),

questionnaires has been made separately for workers and executives.

b) Interviews:

The investigator took interviews of the executives and workers based upon Industrial

Relations of B.S.P.

SECONDARY DATA

c) Records:

The secondary source of getting facts related to project work has been collected from the

following:

○ Statistical statement

○ Journals

○ Internet

○ Case Studies

○ Personnel working within the premises of BSP

SAMPLING:-

Population- the total strength of BSP is 50,000 employees approx. Mostly the labor

workforce

Sample size- I took a sample of 300 workers in different departments and 30 executives

SAMPLING METHOD:-

Random sampling method is used, so that no biasness is there in the observations.

After collecting the data from the chosen sample, I analyzed the data separately for the

labor workforce and executives. So that we get a clear picture of how they view the

industrial relations of B.S.P

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I analyzed the data in excel sheets and represented them in graphical form such as pie

charts, bar charts and tabular format.

INTRODUCTION

The relationship between Employer and employee or trade workers is called Industrial

Relation. Harmonious relationship is necessary for both employers and employees to

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safeguard the interests of the both the parties of the production. In order to maintain good

relationship with the employees, the main functions of every organization should avoid

any dispute with them or settle it as early as possible so as to ensure industrial peace and

higher productivity. Personnel management is mainly concerned with the human relation

in industry because the main theme of personnel management is to get the work done by

the human power and it fails in its objectives if good industrial relation is maintained. In

other words good Industrial Relation means industrial peace which is necessary for better

and higher productions.

A man working in a healthy atmosphere can produce more. Within an industry there is a

hierarchy among the people. From the very beginning there is always a gap between have

and have-nots. In order to bring harmonious relation between the management, workers

and workers for the sake of industry as well as for the nation, positive relation within an

industry is expected. Therefore the term "INDUSTRIAL RELATION” came into

limelight.

Industrial Relation is a major force which influences the social, political and economic

development of a country .Managing industrial relations is a challenging task because it

deals with a highly complex, fast developing, ever changing and expanding field. There

are certain factors such as composition of working class, work environment, socio-

economic status of the workers and their attitude to work, management's ideology, role of

the state, thinking of the community etc which have a considerable bearing on the state of

relationship between labor and management. Different labor enactments and judicial

decisions playa major role in regulating the employer -employee relationship. It creates

an atmosphere in which the human system will operate harmoniously in a coordinated

way. Keeping in view the different aspects of industrial relations, an attempt has been

made in this project to provide a multi dimensional approach to the subject.

Company profile

S TEEL AUTHORITY OF INDIA LI MITED (SAIL)

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Global Steel Scenario & Indian Steel Industry

Though iron and steel have been used by man for almost 6000 years, yet the modern form of iron and steel industry came into being only during the 19th century.The growth anddevelopment of iron and steel industry in the world until the 2nd world war was comparativelyslower. But the industry has grown very rapidly after the 2 nd world war.World production of steel, which was only 28.3 million tones (MT) in 1900, rose to 695 MT by 1992. The oilcrises of 70’s affected the entire economy of the world including steel industry.The positionstarted improving after 1983 and peaked at 780 MT in 1989.World steel production wasaround 1220 MT in 2009.

Historical BackgroundThere are evidences that man knew the use of iron since the ancient civilities of Babylon,Mexico, Egypt, China, India, Greece and Rome. Archeological findings in Mesopotamia andEgypt have proved that iron and steel has been in the service of mankind for nearly16000years.The origin of the methods used by early man for extracting iron from its ores is

unknown. In early days the product probably was so relatively soft and unpredictable, that bronze continued to be preferred for many tool and weapons .Eventually iron replace thenonferrous metal for these purposes when man learned how to master the difficult arts of smelting , forging , hardening and tempering iron.Iron, in the beginning was smelted by charcoal made from wood .Later coal was discoveredas a great source of heat. Subsequently, it was converted in to coke, which was found to beideal for smelting of iron. Iron kept its dominant place for 200 or more years after the Saugusworks that was the 1st successful iron works in America founded in 1646.With the advance of industrial revolution, iron form the rails for the newly invented a rail road trains. It was alsoused to amour the sites of fighting ships. About the mid-19th century the new age of steel began with the invention of Bessemer process (1856) making steel available in largequantities at reasonable cost.

Indian HistoryIndian history is also replete with references to the usage of iron and steel. Some of theancient monuments like the famous iron pillar near New Delhi or the Massive beams used atthe Sun Temple at Konark bear ample testimony to the technological excellence of the Indianmetallurgist. The history of iron in India goes back to ancient era, Our ancient literarysources like Rig-Veda, the Atharva Veda, the Parana’s and the other Epics are full of references to the iron and its uses in peace and wars. According to one of the studies, iron has been produced in India for over 3000 years, in the primitive small scale facilities.

Formation of Hindustan Steel LimitedWhen the Government of India decided to enter into the field of iron and steel production, it broadly envisaged not to run the firm as a departmental undertaking.Although initially steel project administration was directly under a Ministry of theCentral Government, Hindustan Steel was formed as a Limited Company, with President

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of India owing the shares on behalf of the people of India. Thus Hindustan Steel Limitedwas set up on January 19, 1954.

Formation of Steel Authority of India Limited (SAIL)The Committee of public Undertaking of the 5th lok Sabha was the 1st parliamentaryCommittee to undertake a significant review of the question of setting up a holdingCompany for steel. It was 1st considered in the Department of steel in 1971 with thefollowing 2 objectives:

• Rapid growth of the industrial sector, of the state as a leading agent of the growth process; and

• Ability of the Government to divert investment into areas which are strategic fromthe point of view of future development.

In this context, it was recognized that the public sector had to be made more efficient inorder that it might be able to contribute far more than it had to the common pool of investible surplus in the economy. Further such a holding company could perform anumber other important functions like coordination and control of constituent units,

planning long term program, introduction of necessary technological changes, setting upof an R & D organization and training of managerial personnel for the public sector as awhole.Based on the above consideration, the proposals to set up a holding company for steel andassociated input industry was approved by the Government in January 1972.Accordingly, the formation of steel authority of India Limited was approved by theGovernment in December, 1972. The company was incorporated in January 24, 1973with an authorized capital of Rs 2 thousand crore. In 1978 SAIL was restructured as anoperating company.

Present Status of SAILSteel authority of India limited (SAIL) through its 5 integrated steel plants at BHILAI,BOKARO, BURNPUR, DURGAPUR and BHILAI accounts for major steel productioncapacity of India.3 special steel plants at Bhadravati, Durgapur and Salem produce a widerange of special steels, special alloy steel and stainless steel.

MEL, Chandrapur a subsidiary company, is one of the largest producers of bulk Ferro Alloys in the country. It has since been merged with SAIL.Today, SAIL is one of the largest corporate entities, its innate strength lies units’technologists and professionals and a trained man power of over 1.17 lakh as on 1.1.2010including subsidiary .It had a sales turnover of Rs 48,681 cr during 2009-10..

Steel Authority of India Limited (SAIL)

Steel Authority of India Limited (SAIL) is the leading steel-making company in India. It

is a fully integrated iron and steel maker, producing both basic and special steels for

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domestic construction, engineering, power, railway, automotive and defense industries

and for sale in export markets.

Ranked amongst the top ten public sector companies in India in terms of turnover, SAIL

manufactures and sells a broad range of steel products, including hot and cold rolledsheets and coils, galvanized sheets, electrical sheets, structural’s, railway products, plates,

bars and rods, stainless steel and other alloy steels. SAIL produces iron and steel at five

integrated plants and three special steel plants, located principally in the eastern and

central regions of India and situated close to domestic sources of raw materials, including

the Company's iron ore, limestone and dolomite mines. The company has the distinction

of being India’s largest producer of iron ore and of having the country’s second largest

mines network.

SAIL's wide range of long and flat steel products is much in demand in the domestic as

well as the international market. This vital responsibility is carried out by SAIL's own

Central Marketing Organization (CMO) and the International Trade Division. With

technical and managerial expertise and know-how in steel making gained over four

decades, SAIL's Consultancy Division (SAILCON) at New Delhi offers services and

consultancy to clients world-wide.

SAIL has a well-equipped Research and Development Centre for Iron and Steel (RDCIS)

at Ranchi which helps to produce quality steel and develop new technologies for the steel

Industry. Besides, SAIL has its own in-house Centre for Engineering and Technology

(CET), Management Training Institute (MTI) and Safety Organization at Ranchi. Our

captive mines are under the control of the Raw Materials Division in Kolkata. Almost all

the plants and major units are ISO Certified.

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ORGANISATION STRUCTURE OF SAIL

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DIRECTOR (TECH)DIRECTOR (PERSONNEL)DIRECTOR (FINANCE)CHIEF VIGILANCEEXE. DIR (OPRAN)EXE. DIR (IA)ED (TECH & LEGAL

SERVICE)

EXE. DIR (PROJECTS)EXE. DIR (CMMG)EXE. DIR. (CIG)EXE. DIR. (CP)CHAIRMANCEO, BSP)CEOCEO, BSPCEO, DSPEXE. DIRECTOR VISLEXE. DIRECTOR SSPEXE. DIRECTOR ASP



Major Units

Integrated Steel Plants

Bhilai Steel Plant (BSP) in Chhattisgarh

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Durgapur Steel Plant (DSP) in West Bengal

Bhilai Steel Plant (BSP) in Orissa

Bokaro Steel Plant (BSL) in Jharkhand

IISCO Steel Plant (ISP) in West Bengal

Special Steel Plants

Alloy Steels Plants (ASP) in West Bengal

Salem Steel Plant (SSP) in Tamil Nadu

Visvesvaraya Iron and Steel Plant (VISL) in Karnataka

Subsidiary

Maharashtra Electrosmelt Limited (MEL) in Maharashtra

Joint Ventures

SAIL has promoted joint ventures in different areas ranging from power plants to e-

commerce.

NTPC SAIL Power Company Pvt. Ltd: A 50:50 joint venture, it manages the captive

power plants at Bhilai, Durgapur and Bhilai with a combined capacity of 314 megawatts

(MW).

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Bokaro Power Supply Company Pvt. Limited: This 50:50 joint venture between SAIL

and the Damodar Valley Corporation is managing the 302-MW power generation and

1880 tones per hour steam generation facilities at Bokaro Steel Plant.

M junction Services Limited: A joint venture between SAIL and Tata Steel on 50:50

basis, this company promotes e-commerce activities in steel and related areas.

Bhilai JP Cement Limited: SAIL has also incorporated a joint venture company with

M/s Jaiprakash Associates Ltd to set up a 2.2 MT cement plant at Bhilai.

SAIL has signed an MOU with Manganese Ore India Ltd (MOIL) to set up a joint

venture company to produce Ferro-manganese and silica-manganese at Bhilai.

SAIL into the Future

Much has happened ever since SAIL’s Corporate Plan was announced in 2004.

Investment plans for the three specialty steel plants have been firmed up. Company has

grown in size with the amalgamation of IISCO (now renamed as IISCO Steel Plant).

Production targets have been revised from 19 million tones (MT) of steel to about 24 MT.

Estimated investments has increased from Rs 25,000 crore to around Rs 40,000 crore.

And the time period has been squeezed by two years, bringing the targeted year of

completion of major projects from 2012 to 2010.

Saleable Steel Production Capacity

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SAIL’S Growth Plan 2010

Much has happened ever since SAIL’s Corporate Plan was announced in 2004.

Investment plans for the three specialty steel plants have been firmed up. Company has

grown in size with the amalgamation of IISCO (now renamed as IISCO Steel Plant).

Production targets have been revised from 19 million tones (MT) of steel to about 24 MT.

Estimated investments has increased from Rs 25,000 crore to around Rs 40,000 crore.

And the time period has been squeezed by two years, bringing the targeted year of

completion of major projects from 2012 to 2010.

Saleable Steel Capacities (MT)

PLANT 2010

Bhilai Steel Plant 6.21

Durgapur Steel Plant 2.85

Bhilai Steel Plant 2.90

Bokaro Steel Plant 6.50

IISCO Steel Plant 2.37

Alloy Steels plant 0.43

Salem Steel Plant 0.36

Visvesvaraya Iron & Steel Plant 0.22

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BRIEF HISTORY OF BHILAI STEEL PLANT

A Brief Introduction To Bhilai Steel Plant

Bhilai steel plant – a symbol of Indo –soviet techno –economic collaboration ,is one of

the first three integrated steel plant set up by Government of India to build up a sound

base for the industrial growth of the country, The agreement for setting up the plant with

a capacity setting up the plant with a capacity of 1MT of Ingot steel was signed between

the govt. of erstwhile U.S.S.R and India on 2nd feb,1955,and after a short period of

4yrs,India entered the main stream of the steel producer with the commissioning of its 1st

blast furnace on 4th feb 1959 by the then President of India Dr Rajendra Prasad.

Commissioning of all the units of 1MT stage was completed by 1961. In the initial phasethe plant had to face many teething problems , mostly unknown to the work force at the

time, But by meticulous efforts and team spirit ,these problem where surmounted and the

rated capacity production was achieved only within a yr of integrated operation of the

plant.

Thereafter, the plant was expanded to 2.5MT capacity per yr, and than to 4 MT of crude

steel per yr, Bhilai expended its production capacity in two phases 1 st to 2.5MT which

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was completed on sept. 1, 1967 and the 4 MT Stage, which was completed in the yr

1988.All the units of the plant have been laid out in sequential formation according to

technological interrelation ship so as to ensure uninterrupted flow of in process material

like coke, sinter, molten iron, hot ingot, as well as disposal of metallurgical wastages and

slag etc, minimizing the length of various inter plant communications, utilities & services

Bhilai has its own captive mines spread over 10929.80 acres. Iron ore from dalli-rajharagroup of mines, 85 km south west of bhilai .Lime stone requirements are mate by nandini

mines, 20 kms north of bhilai & dolomite comes from hirri in bilaspur district, 135 kms

north east of the plant. To meet the future requirements of iron ore, another mining site

rowghat, situated about 100 kms south of rajhara, is proposed to be developed as the ore

reserve as at rajhara are depleting the plant now consist of 10 coke oven batteries. Six of

them are 4.4 MTS tall. The 7 meters tall fully automated batteries NO 9&10 are among

the most modern in India. Of Bhilai’s 7 blast furnaces, there are of 1033 cu.meters

capacity each, 3 of 1719 cu.metres and 1 is 2000 cu.metres capacity each, 3 of 1719

cu.metres 1 is 2000 cu.metres capacity. Most of them have been modernized

incorporating state-of-the-art technology.

Steel is made through twin hearth furnaces in steel melting shop I as well as through LD

convertor –continuous casting route in SMS II. Steel grades conforming to various

national &international specifications are produced in both the melting shops. Production

of cleaner steel is ensured by flame enrichment and oxygen blowing in SMS I while

secondary refining in vacuum are degassing ensures homogenous steel chemistry in SMS

II. Also in SMS II is a 130 T capacity RH degassing unit, installed mainly to remove

hydrogen from rail. Annual capacity 1.425 MT cast steel.Steel and ladle furnace to meet

present and future requirements of quality steel. Bhilai is capable of providing the

cleanest & finest grades of steel. The rolling mill complex consists of the blooming and billet mill, rail and structural mill, merchant mill, wire rod mill and also a most modern

plate mill. While input to the BBM and subsequently to merchant mill and wire rod mill

comes from the twin hearth furnaces, the rail and structured mill & plate mill roll long

and flat products respectively from the continuously cast bloom a slabs only. The total

length of rail rolled at Bhilai so far would circumvent the globe more than 4.5 times. To

back this up, there is the ore handling, plant, 3 sintering plants- of which 1 is most

modern, 2 captive power plants with a generating capacity of 110 MW, 2 oxygen plant,

engineering shops, To back this up, there is the Ore Handling Plant, three Sintering Plants

- of which one is most modern, two captive Power Plants with a generating capacity of

110MW, two Oxygen Plants, Engineering Shops, Machine Shops and a host of other supporting agencies giving Bhilai a lot of self-sufficiency in fulfilling the rigorous

demands of an integrated steel plant. Power Plant No.2 of 74 MW capacity has been

divested to a 50:50 SAIL/NTPC joint venture company NSPCL.BSP is the sole

manufacturer of rails and producer of the widest and heaviest plates in India.

Bhilai specializes in the high strength UTS 90 rails, high tensile and boiler quality plates,

TMT bars, and electrode quality wire rods (plain, Electrode quality) in

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5.5,6,7,8,,&10mm, 8, 12 mmTMT. plain and ribbed, and 12 mm plain in coil form.. It is a

major exporter of steel products with over 70% of total exports from the Steel Authority

of India Limited being from Bhilai.The distinction of being the first integrated steel

plant with all major production units and marketable products covered under ISO

9002 Quality Certification belongs to BSP. This includes manufacture of blast

furnace coke and coal chemicals, production of hot metal and pig iron, steel makingthrough twin hearth and basic oxygen processes, manufacture of steel slabs and

blooms by continuous casting, and production of hot rolled steel blooms, billets

and rails, structural, plates, steel sections and wire rods. The plant’s Quality

Assurance System has been awarded ISO 9001:2000 certification. Not content with the

Quality Assurance system for production processes, Bhilai has obtained ISO 14001

certification for its Environment Management System and for its Dalli Mines.

Besides environment-friendly technology like Coal Dust Injection System in the

Blast Furnaces, de-dusting units and electrostatic precipitators in other units, BSP

has continued a vigorous a forestation drive, planting trees each year averaging an

impressive 1000 trees per day in the steel township and mines. A leader in terms of profitability, productivity and energy conservation, BSP has maintained growth despite

recent difficult market conditions. A significant reason for BSps performance is

adherence to quality management systems in different fields.: Bhilai has become the

first public sector organization to have been awarded all the four certifications of

ISO 9001 for quality, ISO 14001 for environmental management system for plant

and mines, OHSAS 18000 for safety and health and SA 8000 for social accountability.

Rail and Structural Mill:-

Rail and Structural Mill of Bhilai Steel Plant, SAIL is the world’s largest Producer of

rails with an installed capacity to produce 500 000 tons of rails and250 000 tons of

structurals. Bhilai is also the sole supplier of the country’s longest rail tracks of 260

metres. The length of rails produced so far since inception is sufficient to encircle the

globe more than 8 times. The major profiles produced in the mill are:-

1. RAILS 4. ANGLES

a. IRS 52 Kg/m a. 200 * 200 * 20/16 mm

b. UIC 60 b. 150 * 150 * 20/16 mm

c. Thick Web Asymmetric Rail Zu1-60

2. HEAVY BEAMS 5. CRANE RAILS

a. 600 * 210 * 12mm a. CR 120

b. 500 * 180 * 10.2 mm b. CR 100

c. 450 * 150 * 9.4 mm c. CR 80

d. 400 * 140 * 8.9 mm

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e. 350 * 140 * 7.5 mm 6. CROSSING SLEEPERS

f. 250 * 125 * 6.9 mm

3. CHANNELS

a. 400 * 100 * 8.8 mm

b. 300 * 90 * 7.6 mmc. 250 * 82 * 7.6 mm

The steel grades produced in these products are:-

• IRS T-12/ 96 Grade 880 (90 UTS)

• Cu Mo corrosion resistant rails

• High Conductivity Metro Rails

• High YS/UTS Vanadium Micro-alloyed Rails

• Copper-Chromium alloyed High strength Rails

Heavy Structurals:• IS 2062 Grade A & B

• SAILMA 300,350,410(with & without Hi)

Merchant Mill:-

The "350 mm" Merchant mill is a semi continuous high capacity mill designed to roll

500,000 tones of finished products per year as per present market demand. Main products

are :Rounds Bars 28,32,36,40,50,53,56,60,63 & 67 mm dia; TMT bars of 28, 32,36, 40

and 45 mm are also being rolled. Angles 50x50, 65x65, 75x75, 80x80 and 90x90 mm leg

lengths and thickness ranging from 5 to 10 mm.Channels 100x50, 75x40 mm.

COKE OVEN BATTERIES:

Description Battery (1-8) Battery9&10

Total length of oven 14,080 mm 16,000 mm

Total height of oven 4300 mm 7000 mm

Useful height 4000 mm 6700 mm

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No. of ovens 65 67

Width on Pusher side 382 mm 385 mm

Width on Coke side 432 mm 485 mm

Average Width 407 mm 410 mm

Useful volume 21.6 Q.M. 41.6 Q.M.

Coal Charge per oven

(on dry basis)

16.4 Tonne 30.0 Tonne

Chimney height 100 M 120 M

Plate Mill:-

Capacity - 9, 50,000 tonnes

Plates thickness - 8-120 mm

Width - 1500-3270 mm

Length - 5 – 12.5 M

The modern plate mill rolls out heavy and medium plates, as well as those for the pipe

manufacturers. Plates of wide varity in any required size, and strength, chemical and

physical properties can be produced here. It has capacity to produced high pressure,

boiler quality and high tensile steel. Ship building creates, conforming to Lloyds

specifications, and pressures vessals boiler plates, conforming to various ASTM, ASME,standards, have with stood the challenges of nature and time. Some of the unique features

of the mill are on line finishing facilities and off line normalizing facilities. BHILAI has

the widest plate mill in the country and it uses continuously caste slabs as input. Liquid

steel produces under control conditions in the LD converters is rinsed with argon gas to

homogenize the composition as well as to remove non-metallic inclusion before

continuous casting so as to ensure the production of high quality feed stock for the plate

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mill. As per customer requirement or specification , plates are normalize in a roller hearth

normalizing furnace.

CAPTIVE MINES :-

Iron Ore - Dalli-rajhara iron ore complex, 80 kms from bhilai

Lime Stone –NANDANI mines 23 kms from BHILAI

DOLOMITES- hirri mines 150 kms from BHilai

BSP ORGANISATIONAL OBJECTIVES:

To encage customer satisfaction through:-

➢ Improvement in productivity and product quality.

➢ Skill enhancement of our people by competence commitment and culture-

building.➢ Production as per customer requirements.

➢ Achieving continual improvement in productivity, quality and salability of our

products.

PRODUCT PROFILE:

Bhilai Steel Plant (BSP) has mainly three types of products:-

1. Semis Product

2. Long Products

3. Flat Products

BSP is one of the major producers of long steel products in India. The current product

mix of BSP comprises Plates, Rails, Heavy Structurals, beams, channels, merchant

products, bars, rods and light structurals, wire rods and semis, like blooms and billets.

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Presently, the long products constitute about 74% and flat products about 26% of the

saleable steel produced at BSP.

PRODUCT MIX OF BSP:Rail & Structural Mill (Capacity - 7,50,000 T )

Products

Rails channels Angles beams Crossing Sleeper. Bhilai is the sole supplier of the country's longest rail tracks of 260 meters.

Bhilai RailsBhilai Rails

Largest producer and leading rail maker of the world.

Four and a half decades of experience in rail making.

Produced over 15 million tones of rails; 2.7 lakh km in length.

Indian Railways- World’s second largest rail company moves exclusively on Bhilairails.

Bhilai rails are subjected to world’s highest traffic density and axle loads.

Rails exported to 10 countries with exports to South Korea, New Zealand, Argentina,Turkey, Iran, Egypt, Ghana, Bangladesh and Malaysia.

Technological SuperiorityTechnological Superiority

Capability to produce as rolled lengths of 80 meter and welded panels up to 260meters

High degree of Straightness due to world’s most advanced and Laser straightnessmeasurement based end straightening machine.

World class tested rails; Laser straightness measurement, Ultrasonic and eddy currenttesting machines

Computerized Rail Tracking system for collection and storage of all process andtesting related data of each rail.

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MAJOR BSP PRODUCTS & THEIR END APPLICATION

Product End Use

Light Structurals Capital Goods, Fabrication, TLT, Construction Wagon/Coach

Building, Points & Crossing Forgings Wire Rods Construction, Wire Drawing, Electrode

Manufacturing. Fastners Rails Rail Lines Heavy Structurals Fabrication, TLT,

Construction, Wagons/ Coach Builders Plates Construction, Fabrication, Capital Goods,

Pipe Makers, Boiler/Pressure Vessel, Sluice Gates, Heavy Machinery, Ship Building

,Coal Chem icals :Road Making, Industrial Use, Fertilisers,etc ,Coal Chemicals include :

Ammonium Sulphate; Sulphuric Acid; Benzene; Toluene; Xylene; Solvent Naphtha;

Heavy oil ; Anthracene oil & pitch; Sodium phenolate, Dephenolised Oil, etc.

MILESTONES IN BHILAI STEEL PLANT’S JOURNEY

Date Event

February 2, 1955 Signing of Indo-Soviet Agreement.

February 4, 1959 Blast Furnace 1 comm issioned.

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February 22, 1961 1 MT Plant com pleted.

September 1, 1967 2.5 MT expansion completed.

March 17, 1976 Cumulative production of 25 MT Steel.

March 29, 1983 Hot Trial of 3600 m m Plate Mill.

July 1984 Hot Trial of Converter and Continuous Casting.

September 12, 1986 First Twin Hearth commissioned.

August 30, 1987 Blast Furnace 7 blown in.

November 5, 1996 CO Battery – 10 commissioned.

February 4, 2002 SP-3 Dedicated to the Nation.

June 27, 2004 Long Rail Project Commissioned.

May 2005 Cumulative Saleable Steel production surpasses 100 MT mark.

March 2006 steel plant to surpass 5 MT annual Crude Steel production.

February 4, 2008 Golden Jubilee Year of Commencement of Production begins.

HIGHLIGHTS: 2010-11BHILAI STEEL PLANT

1. Production of main items:

– The capacity utilisation for Hot Metal, Crude Steel and Saleable Steel production was 121.4 %, 135.8% and 144.8% respectively.

Unit: Million T

Item 2009-10 2010-11 % Rated Capacity

Hot Metal 5.37 5.71 121.4 #

Crude Steel 5.11 5.33 135.8

Saleable Steel 4.37 4.57 144.8

~ 29 ~



– Record production of 5.71 million tonnes of Hot Metal, exceeding previous best of 5.39 million tonnes in 2008-09 and registering a growth of 6.3% over the previous year.

– Record production of 5.33 million tonnes of Total Crude Steel, surpassingthe previous best of 5.18 million tonnes in 2008-09 and registering a growth of 4.3 % over the previous year.

– Record production of 4.57 MT of Saleable Steel, surpassing the previous bestof 4.49 T achieved in ‘08-09 and registering a growth of 4.5 % over previousyear.

A chieved:

– Highest ever Labour Productivity at 326.0 T/Man/Year against the previous best of 309.1 T/Man/Year in ‘09-10.

1. New Products developed :

To meet the customers’ demand and to increase the market share, BSP hasfulfilled its plan to develop one product each month. A total of 12 new productswere developed in the financial year 2010-11.

1. High Tensile thicker plates (100mm) in Normalized condition with Sub-zero Impact toughness & Ultra-sonic soundness : High Tensile plates have

~ 30 ~



been developed in Normalised condition for thicker gauge (100mm) plates withsub-zero Impact to toughness & Ultrasonic soundness. The heats were routedthrough secondary refining units for control of Sulphide inclusions andlowering of harmful dissolved gases. All plates were subjected to Sandwichcooling after rolling to ensure internal soundness as per ASTM A578 Level B.The plates have been used for construction of Sluice gate for Hydel power project in Uttaranchal.

2. HT plates in grade 450E with improved toughness and corrosion resistancefor steel superstructure of rail-cum-road Bridge: Corrosion resistant steel plates with high tensile strength have been produced in grade 450E for theGanga Bridge Project of Indian Railways. The steel has been alloyed withCopper, Niobium & Vanadium to achieve the required properties like corrosionresistance, high tensile strength and impact toughness and routed throughsecondary refining units to improve overall steel cleanliness. The plates shall beused for the construction of steel superstructure of the two rail-cum-road

bridges being built over the river Ganges at Patna & Munger.

3. 45E1 Grade R260 Rails in Euronorm Specification (EN 13674-4) for SriLanka Export: Rails in 45E1 section and R260 Grade have been made as per Euronorm specification EN 13674-4. Special roll pass designing was done for rolling of these 45Kg/metre rail section, which is much smaller than the normal52Kg/metre or 60Kg/metre sections being regularly rolled for Indian Railways.During testing, rails pertaining to these orders were checked for the depth of decarburization along the rail head through superficial hardness testing, asstipulated in the Euronorm specification.

4. 85mm thick E410 grade plate with UT & impact toughness forearthmoving equipment: M/s BEML needed high strength 85mm thick platesfor their heavy duty earth-moving equipment. To cater to the requirements of the key customer, Bhilai Steel Plant developed the E410 grade plate in therequired thickness. The chemistry of the steel was suitably modified withmicro-alloying elements to ensure attainment of the high strength together withthe high impact toughness in such thicker gauge plates. The heat wasextensively degassed and Sulphur was reduced to levels less than 0.010% toguarantee Ultrasonic soundness of the 85mm thick plates.

5. 120mm thick normalized ASTM A36 plates with ultrasonic testing: For thefirst time, Bhilai Steel Plant has produced normalized plates in 120mmthickness in ASTM A36 quality. During steel-making, the heats were routedthrough secondary refining units to ensure cleanliness, especially with respectto Sulphur and dissolved gas contents. The plates have been supplied to M/sBHEL, Ranipet, for construction of auxiliary structure of high capacity boilers.

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6. 120mm thick normalized Boiler Quality plates with ultrasonic testing :Thicker gauge Boiler Quality plates in IS 2002 Gr.II have been developed in120mm thickness for M/s BHEL, Haridwar, for use in the Turbine pedestal of 500MW Thermal Power Plant. During steelmaking, the heats have been treatedwith synthetic slag for reducing the detrimental sulphide inclusions. Moreover,the heats were routed through Degassing units to remove the harmful dissolvedgases. After rolling, the plates were subjected to sandwich cooling to enhancethe ultrasonic soundness, and further, to normalizing heat treatment to enhancethe mechanical properties.

7. Cr-Mo alloyed creep resistant steel casting for Sinter pallets: Sinter palletsin Sintering Plant were cracking prematurely, leading to unwarranted breakdown and thus, hampering productivity. After studying the problem, Cr-Mo alloyed creep resistant steel casting was suggested in place of the originalnodular graphite cast iron material. Heats were made in Electric Arc Furnace of the Foundry Shop and the castings, after fettling and finishing, were supplied to

the Sintering Plant for use in the high-temperature application.

8. Killed quality Structurals with low temperature impact toughness: For construction of the superstructure of the rail-cum-road bridges of Ganga BridgeProject, Patna/Munger, Killed quality structurals (Channel 400) requiring lowtemperature impact toughness were developed through the ingot route. Tominimize the formation of shrinkage cavities in the ingots and, thus, ensureinternal soundness of the structurals, the special process of Bottom Pouring wasadopted during ingot teeming. The heavy structurals were dispatched to M/sEast Central Railway after conducting piece-by-piece testing and inspection, soas to ensure that the best quality steel is used for this mega project of national

importance.

9. High Strength Micro-alloyed Pressure Vessel quality steel plates in 120mmthickness with Ultrasonic soundness & Sub-zero impact toughness:Pressure vessel quality steel plates in thicker gauge (120mm thickness) have been made for the first time for application requiring guaranteed ultrasonicsoundness and sub-zero impact toughness. The steel has been extensivelydegassed in RH Degasser and, further, micro-alloyed with Nb / V to ensure therequisite quality characteristics. The heavy steel plates have been supplied toM/s BHPV for construction of Pressure Vessels for storage of Nitrogen at high

pressure.

10.High Strength Hull Structural steel plates with dual certification (ABS &DNV) for export: Steel plates have been developed in high tensile ship building quality in grade AH/EH 36. During steel making, the heats were routedthrough secondary refining and the steel was made with low Sulphur content (<0.010%). Special care were taken while rolling the plates (thickness up to38mm), which are used for manufacturing the hull of ocean-going ships. After

~ 32 ~



successful testing and inspection in presence of ABS & DNV inspectors, the plates have been exported against requirement from M/s Thyssen, Germany.

11.High Strength 100mm thick Pressure Vessel quality SA537Cl-1 plates withultrasonic soundness: For the first time in its history, BSP has made PressureVessel quality SA537Cl.1 steel plates in 100mm thickness. The high impactstrength required at sub-zero temperature for this grade of steel could besuccessfully achieved by suitably modifying the chemical composition androlling parameters. Moreover, extensive de-gassing during steel making processand sandwich cooling of plates after hot rolling helped in achieving ultrasonicsoundness of such thicker gauge plates. These plates are going to be used inHydel Power projects.

12.Forming quality steel plates for Earth-moving equipments: Formingquality steel plates have been developed in high tensile grades specifically for

the manufacturing of Earth-moving equipments. The chemical composition of the steel has been optimized for achieving higher strength levels and, at thesame time, minimizing the incidence of cracking/tearing during fabrication atthe customers’ end. During processing, heats were routed through secondaryrefining and the plates were control cooled to achieve the requisite properties.

AWARDS AND ACCOLADES:

Several awards were won by Bhilai Steel Plant and its employees during the year.Some of the prestigious awards received are:

➢ Bhilai Steel Plant was adjudged winner of The Prime Minister’s Trophy for the best integrated Steel Plant in the country for two years in succession for the financial years 2006-07 and 2007-08. The plant has achieved the unique

~ 33 ~



distinction of having won the trophy 9 times out of a total of 16 times that ithas been awarded.

➢ BSP has won the Greentech Environment Excellence Platinum Award forthe year 2010 in Metal & Mining sector. The award was instituted byGreentech Foundation, New Delhi. The platinum award is the highest in itscategory. This award has been given to Bhilai for its outstanding contributionin implementing pollution control technologies & environment conservationmeasures in various spheres of its activities in the assessment year 2009-10 inDecember 2010.

➢ Coke Oven department and Environment Management Department of BSPhas been awarded Ispat Suraksha Puraskar for 2007 and 2008 and IspatParyavaran Puraskar for 2008-09 respectively by Joint Committee onSafety, Health & Environment in Steel Industry (JCSSI) in July 2010.

➢ Bhilai Steel Plant bagged the prestigious “Golden Peacock National QualityAward 2011” conferred by Institute of Directors on 28th January, 2011.

➢ BSP has been awarded the Greentech Safety Gold Award 2010 for its performance on the safety front and reduction in accidents in recent years. The

award was given away by Greentech Foundation, New Delhi at a functionorganised in Goa on 24th May 2010.

➢ Ministry of Labour & Employment, Govt. of India announced ‘NationalSafety Award’ for 2008 for all types of industries of India, based onachievements in safety by the industries. 7 departments of Bhilai Steel Planthave won the prize on the parameters like ‘Longest Accident Free Period’ and‘Less Severity Rate’. These shops are RMP-1, RMP-2, RTRS, Forge & SteelStructural Shop, Machine Shop-2, Machine Shop-3 and Reclamation Shop.

➢ BSP has been awarded the Golden Peacock Eco-Innovation Award 2010instituted by World Environment Foundation. BSP won this award for its project of replacing horizontal fired burner in its sinter plant 2 with curtainflame ignition system in all four burners. The project has resulted in energysavings to tune of 20%. Importantly, the project has enabled reduction incarbon dioxide emissions to the tune of 16,000 T/year on account of less gas being burnt.

➢ BSP has been awarded the prestigious HR Excellence Award by theGreentech Foundation. The award was presented at a function during the HR Conference at Goa on 17th Sept 2010. The conference was attended by senior officers of public and private sector organisations and senior functionaries of government departments.

➢ BSP has won the Golden Peacock Award for Corporate Social

Responsibility for Year 2010. The award instituted by World Council for Corporate Governance and Institute of Directors, New Delhi was given awayat the 5th Global Conference on CSR held in Lisbon, Portugal from 23 to 25thSept 2010.

➢ The annual CII-ITC Sustainability Awards are given out to recognise andreward excellence in economic, environmental and social performance.Seventeen winners were recognised in different categories of the Awards. TheCertificate of Commendation for Significant Achievement for Independent

~ 34 ~



Unit was given to - L&T-ECC Division, SRF Ltd-Chemical Division, SAIL-Bhilai and NTPC-Dadri.

➢ Shri V K Arora, ED I/c, BSP has been honoured as one of the EminentEngineering Personality of the Country by the Indian Institute of Engineersat the Industrial Engineering Congress held at Kochi, Kerala on 17th Dec2010.

➢ PM’s Shram Awards for 2009 – 15 employees in three groups have beenawarded the prestigious Shram Vir and Shram Shree Award for Year 2009.

➢ Vishwakarma Puraskar for 2009 - A total of 36 employees in seven groupshave been awarded the Vishwakarma Rashtriya Puraskar for 2009.

➢ Chairman’s Trophy for Young Managers- three young executives of BSPwon the Chairman’s Trophy for Young Managers 2009-10. This is the 3rdtime that managers from BSP have won this trophy.

Bhilai Steel Plant has excelled in all walks of life, be it technology, quality, environmentor socio-culture, some of the prestigious awards bugged by BSP are as follows.

• Prime minister Trophy for best integrated steel plant in India Won seven times

science its inception in the year1992-93, 1993-94, 1995-96, 1996-97, 1997-98,

2003-04 and 2004-05.

• National energy conservation award in the integrated steel sector won for 1994,

1996, 1998 & 1999.

• IIM National Quality awards winners in ferrous category during 1995-96, 1997-

98 and 1999-2000.

• BIS Rajiv Gandhi National Quality award won twice in recent years.

• IOD Golden Peacock National Quality Award won thrice in recent year.

• INSAAN Award for employee suggestions six times in last Seven year.

• SAIL paryawaran Award for all the six times (this ward was given from 1992-93

til 1997-98), for best environmentally managed Integrated Steel Plant. Several

Paryawaran Awards have been also been won by captive mines and SMS-1 of

BSP.

• Indo- German Green Tech. Environment Excellent Award for the year 1999-2000.

• Lal Bahadur shastri Memorial Award for the year 2000-01 for “Best Pollution

Control Implementation Gold Award”.

• Dalli mines have bagged National Safety Award for a record seven times.

~ 35 ~



• National Award for best pay rolls the year 1999-2000 for outstanding social work

won by Bhilai savings group in public sector for 1999-2000 and thrice earlier as

best Sanchayika Award.

• Washeshari Devi Bhatia memorial Charitable Trust Award for Mahila Samaj.

Steel ministers Trophy for the longest accident free period during 1995 -96 in the

integrated steel plant category.

• BTI adjudged the best Training Establishment in northern zone by all India

Regional Council several times.

• Prime Minister’s Shram Awards since inception of the award(1985)- Total 25

won as follows:-

➢ Shram Ratan : 08

➢ Shram Bhushan : 09

➢ Shram vir : 04

➢ Shram Shri : 04

➢ Vishwakarma Rastriya puruskar : 188

➢ Arjun Award : 02

• Apart from above, numbers individual group awards have been won time by BSP

employees at National level in the field of Quality Circles, Management ,

Metallurgy, Sport & Cultural Activities etc.

Bhilai Rail – universally certified

• RDSO, Indian Railways

• RITES Ltd

• ISO: 9001- 2000 certificate by LRQA (Lloyds Register Quality Assurance)

• ISO – 14000 certified by BIS

• Crown Agents, London

• General Superintendence Company, Geneva

• Lloyds Register of Shipping

~ 36 ~



• Robert W Hunt & Company

• Overseas Merchandise Inspection Company, Tokyo

• Egyptians Railway inspection Team.

~ 37 ~



~ 38 ~



~ 39 ~



LITERATURE REVIEW

• According to TEAD and METCALFE:-

~ 40 ~



"Industrial Relation are the composite result of the attitudes approaches of employers and

employees towards each other with regard to planning, supervision, direction and

coordination of the activities of an organization with a minimum of human efforts and

frictions with an animating spirit of cooperation and with proper regard for the genuine

well being of all members of the organization.

• According to DALE YODER:-

"Industrial Relation is a whole field of relationship that exists because of the necessary

collaboration of employees in the employment process of an industry ."

• According to ALLAN FLANDER:-

"The subject of industrial relations deals with certain regulated or institutionalized

relationships in industry ."

• According to Professor CLEGG:-

"Industrial Relations are the rules governing employment together with the ways in

which the rules are made and changed and their interpretation and administration."

From the above definitions we find Industrial Relations as:-

i) The term stood for manpower of the enterprise i.e. the employee – employer

relationship in an industry .

ii) Later on the relations get created at different levels of the organization by the

diverse, complex composite needs, aspirations, attitudes and approaches among

the participants.

iii) The parties actively associated with any industrial relation are the workers, the

management, the organizations of workers and managements, and the State.

iv) It denotes all types of inter - group and intra -group relations within industry, both

formal as well as informal.

~ 41 ~



OBJECTIVES OF INDUSTRIAL RELATION :-

Apart from the primary objective of bringing about sound and healthy relations between

employers and employees, Industrial Relation aims at:-

A. To safeguard the interest of labor and management by securing the highest level

of mutual understanding and good-will among all those sections in the industry

which participate in the process of production.

B. To avoid industrial conflict or strife and develop harmonious relations, which are

an essential factor in the productivity of workers and the industrial progress of a

country.

C. To raise productivity to a higher level in an era of full employment by lessening

the tendency to high turnover and frequency absenteeism.

D. To establish and nurse the growth of an Industrial Democracy based on labor

partnership in the sharing of profits and of managerial decisions, so that ban

individuals personality may grow its full stature for the benefit of the industry and

of the country as well.

E. To eliminate, as far as is possible and practicable, strikes, lockouts and gheraos by

providing reasonable wages, improved living and working conditions, said fringe

benefits.

F. To establish government control of such plants and units as are running at a loss

or in which productions has to be regulated in the public interest.

G. Improvements in the economic conditions of workers in the existing state of

industrial managements and political government.

H. Control exercised by the state over industrial undertaking with a view to

regulating production and promoting harmonious industrial relations.

I. Socializations or rationalization of industries by making he state itself a major

employer

~ 42 ~



J. Vesting of a proprietary interest of the workers in the industries in which they are

employed.

COMPONENTS OF INDUSTRIAL SYSTEM:-

I) PARTICIPANTS: The participants in the industrial relations sphere are

composed of duly recognized representatives of the parties interacting in several

roles within the system. It includes -

a. Employee Relation - It includes the complex relationship among the

employees.

b. Labour Relation - It includes the relationship between management and

Trade Workers.

c. Public Relation - It includes the relationship of industry with the entire

community as a whole.

2) ISSUES: The power interactions of the participants in a workplace create

industrial relation issues. These issues and the consequences of power interactions

find their expression in a web of rules governing the behaviour of the parties at a

workplace. :

3) STRUCTURE: The structure consists of all forms of institutionalised behaviour

in a system. The structure may include collective procedures, grievance settlement

practices etc. legal enactments relevant to power interactions may also be

considered to be a part of the structure.

4) BOUNDARIES: In systems analysis, it is possible to find an issue which one participant is totally indifferent to resolving while, at the same time, the other

participant is highly concerned about resolution of the same. These issues may

serve to delimit systems boundaries.

ASPECTS OF INDUSTRIAL RELATION

~ 43 ~



The main aspects of Industrial Relations are:-

i. Labor Relations, i.e. relations between workers and management.

ii. Employer-employees relations, i.e. relations between management and

employees.

iii. Group relations, i.e. relations between various groups of workmen.

iv. Community or Public relations, i.e. relations between industry and society.

v. Promotions and development of healthy labor-managements relations.

vi. Maintenance of industrial peace and avoidance of industrial strife

vii. Development of true industrial democracy.

~ 44 ~



FEATURES OF INDUSTRIAL RELATION

A few notable features pertaining to Industrial Relations are as under:

1. Industrial Relation do not emerge in vacuum they are born of employment

relationship in an industrial setting. Without the existence of the two parties, i.e.

labor and management, this relationship cannot exist. It is the industry, which

provides the environment for industrial relations.

2. Industrial Relation are characterized by both conflict and co-operations. This is

the basis of adverse relationship. So the focus of Industrial Relations in on the

study of the attitudes, relationships, practices and procedure developed by the

contending parties to resolve or at least minimize conflicts.

3. As the labor and management do not operate in isolations but are parts of large

system, so the study of Industrial Relation also includes vital environment issues

like technology of the workplace, country's socio-economic and political

environment, nation's labor policy, attitude of trade workerss workers and

employers.

4. Industrial Relation also involve the study of conditions conductive to the labor,

managements co-operations as well as the practices and procedures required to

elicit the desired co-operation from both the parties.

5. Industrial Relations also study the laws, rules regulations agreements, awards of

courts, customs and traditions, as well as policy framework laid down by the

governments for eliciting co-operations between labor and management. Besides

this, it makes an in-depth analysis of the interference patterns of the executive and

judiciary in the regulations of labor-managements relations.

RESEARCH METHODOLOGY

~ 45 ~



There are various methodologies in order to complete this project. The methodology

which has been adopted in this subject works are as follows:

a) Questionnaire :

To know the opinion about the Industrial Relation system in Bhilai Steel Plant (SAIL),

questionnaires has been made for executives, workerss -representative and workers

separately. This was supplied to 50 executives, workers representatives and 200 workers.

b) Records :

The secondary source of getting facts related to project work has been collected from the

following: -

○ Statistical statement

○ Journals

○ Internet

○ BSP Panorama

○ Personnel working within the premises of BSP

c) Observations :

The investigator observed the mental and physical involved of both the management and

worker in connection of industrial relation with various departments of the plant.

d) Interviews :

The investigator took interviews of the executives, workers representatives and workers

based upon Industrial Relations of R.S.P.

~ 46 ~



IMPORTANCE OF THE STUDY:

The importance of this study is:-

i) To find out the internal industrial relation system between the management, the

worker and workers.

ii) To find out the causes which makes industrial relations positive or negative.

iii) To find out the industrial peace and harmony that is going on within the premises

of R.S.P.

iv) To find out the facilities given to the worker which motivate the workers to

sacrifice their blood and sweat for increasing the productivity.

v) To find out the ways to help in building the positive industrial relations for

workers and management for development of the interest of R.S.P. as well as the

interest of nation.

DATA INTERPRETATION AND ANALYSIS

~ 47 ~



1. How is your relation with the management?

Question Good Bad

Number of Respondents 32 18

Percentage 64 36

Chart – 1

Interpretation

From the above chart it is clear that 70 percent of the workers have good relations with

the management where as rest 30 percent of the employees do not have such good

relation.

~ 48 ~



2. Are you satisfied with your salary?

Question Yes No


Percentage 84 16

Chart – 2

Interpretation

Most of the workers are well satisfied with the salary being provided to them but rest 16

percent are not satisfied.

~ 49 ~



3. Are you satisfied with the mass contact programme held in BSP?

Question Yes No


Percentage 70 30

Chart – 3

Interpretation

Most of the workers are of the opinion that they are well satisfied with the interaction

programme held between the MD and the workers and rest 30 percent are not satisfied

with the mass contact exercise being conducted at BSP.

~ 50 ~



4. How are the services provided towards medical and health facilities?

Question Yes No Average Bad

Number of Respondents 13 18 17 2

Percentage 26 36 34 4

Chart – 4

Interpretation

This chart clearly shows that most percentages of workers are satisfied with the services

provided by BSP but only a little percentage of workers are not satisfied.

~ 51 ~



5. Are you satisfied with training provided by the safety departments

Question Yes No


Percentage 78 22

Chart – 5

Interpretation

About 78 percent of the workers believe that they are satisfied with the training provided

by the safety departments and rest 22 percent are not satisfied.

~ 52 ~



6. Do you feel workers participation in management is a healthy provision for

bringing harmonious relationship in the industry?

Question To Great Extent To some Extent Not at all

Number of Respondents 13 18 17

Percentage 26 36 34

Chart – 6

Interpretation

Most of the workers feel their participation in management develop healthier relationwith the management and a small percentage doesn’t think so.

~ 53 ~



7. Do you feel having good relationship with the management the efficiency of

worker is increased



Percentage 26 36 34

Chart – 7

Interpretation

About 68 percent of workers believe that their efficiency is increased by having goodrelationship with the management

~ 54 ~



8. Are you satisfied with your salary?

Question Yes No


Percentage 90 10

Chart – 8

Interpretation

90 percent of the workers believe that they are satisfied with the salary provided to them

by BSP.

~ 55 ~



9. How is the incentive bonus scheme working in the plant?

Question Very Good Good Average Poor



Chart – 9

Interpretation

About 66 percent of workers are in the opinion that the incentive bonus scheme working

in the plant is good.

~ 56 ~



10. How do you feel about the existing grievance handling system?

Question Very Good Good Average Poor



Chart – 10

Interpretation

About only 60 percent of the workers feel that the existing grievance handling system in

BSP is good.

QUESTIONNAIRE FOR MANAGEMENT

1. Do you feel good relationship amongst the employees in BSP?

Question Good Bad

~ 57 ~




Percentage 86 14

Chart – 1

Interpretation

About 86 percentage of management believe that good relationship exist among the

employees of BSP

~ 58 ~



2. Does good relations affect achievement in your organization

Question Yes No


Percentage 84 16

Chart – 2

Interpretation

Most of the workers are well satisfied with the salary being provided to them but rest 16

percent are not satisfied.

~ 59 ~



3. Do you feel by good relationship the efficiency of worker is increased?

Question Yes No


Percentage 86 14

Chart – 3

Interpretation

About 86 percent of employees are of the opinion that by creating good relationship the

efficiency of worker is increased.

~ 60 ~



4. According to you, how is the relationship between workers and management in

BSP?

Question Good Average Poor


Percentage 66 28 6

Chart – 4

Interpretation

It is clear from the above chart that about 66 percent of employees believe that the

relationship between workers and management is good.

~ 61 ~



5. How is the relationship between management and workers

Question Good Average Poor


Percentage 50 40 10

Chart – 5

Interpretation

From the above it is clear that 50 percent of employees feel that the relationship between

management and workers is good. Another 40 percent of employees feel that the

relationship is average.

~ 62 ~



6. Is the management able to satisfy the workers in BSP?

Question Almost To some Extent Not at all


Percentage 36 58 6

Chart – 6

Interpretation

From the above chart it is justified that most of the workers are well satisfied with the

management in BSP.

~ 63 ~



7. Are you getting satisfaction out of your job?



Percentage 74 22 4

Chart – 7

Interpretation

About 74 percent of employees are satisfied with their job to a great extent and 22

percent of employees are satisfied with their job to small extent.

~ 64 ~



8. Do you think there is over employment in BSP?



Percentage 4 16 80

Chart – 8

Interpretation

About 80 percent of employees are of opinion that there is no over employment.

~ 65 ~



9. Do you feel workers participation in management is a healthy provision for

bringing harmonious relationship within Industry?

Question Yes No


Percentage 92 8

Chart – 9

Interpretation

It is clear from above that about 92 percent of employees believe that worker participation in management is a healthy provision for bringing harmonious relationship

within an industry.

~ 66 ~



10. Do you discuss with the workers and take their suggestions to solve the problems

and other matters?

Question Yes Sometimes No


Percentage 68 28 4

Chart – 10

Interpretation

Out of 50 respondents about 34 respondent have discussion with the workers related any problem or their suggestion, rest 14 sometimes have discussion at the time of their need.

~ 67 ~



11. Do you think that workers of BSP are getting great benefits in relation to

management?

Question Yes No


Percentage 78 22

Chart – 11

Interpretation

About 78 percent of employees of BSP believe that they are getting benefits in relation tothe management

~ 68 ~



12. Do you have a good understanding of this organization’s goals and objectives

Question Yes No


Percentage 86 14

Chart – 12

Interpretation

About 86 percent of the employees feel that they have a good understanding of this

organization’s goals and objectives.

FINDINGS

EEFFCTS OF POOR INDSTRIAL RELATIONS

~ 69 ~



Poor Industrial Relation produces highly disquieting effects on the economic life of the

country. We may enumerate the ill-effects of poor Industrial Relations as under:

1. Multiplier effects: Modern industry and for that matter modern economy are

interdependent. Hence although the direct loss caused due to industrial conflict inany one plant may not be very great, the total loss caused due to its multipliers

effect on the total economy is always very great.

2. Fall in normal tempo: poor Industrial Relations adversely affect the normal tempo

of work so that work far below the optimum level. Costs build up. Absenteeism

and labor turnover increase. Plants discipline breaks down and both the quality

and quality of production suffer .

3. Resistance of change: Dynamic industrial situation calls for change more or less

continuously. Methods have to be improved. Economics have to be introduced.

New products have to be designed, produced and put in the market. Each of these

tasks involves a whole chain of changes and this is resisted bitterly if these are

industrial conflict.

4. Frustration and social cost: every man comes to the work place not only to earn a

living. He wants to satisfy his social and egoistic needs also. When he finds

difficulty in satisfying these needs he feels frustrated. Poor Industrial Relations

take a heavy toll in terms of human frustration. They reduce cordiality and

aggravate social tension.

~ 70 ~



PROBLEMS OF INDUSTRIAL RELATION:

Due to surplus of manpower in Bhilai Steel Plant labour productivity could not be

achieved at the desired level which creates some problems in Industrial Relation

situation of BSP.

A good number of employees had been recruited earlier are not fit for that posts in

which they are in now so they are unable to understand the practical scenario,

which become an obstacle in Industrial Relation of BSP .

A VIEW FROM WORKERS AND MANAGEMENT

We have conducted an interview through questionnaire method and collected some

information regarding suggestions to improve healthier Industrial Relation in BSP from

workers and management as well.

Workers suggest that:

There should be awareness programmes to be organized by the management in respect of

the benefits of good relationship and better future.

Management suggests that:

There should be proper co-operation between management and workers. Workers should

help the management in decision making process so that the Industrial Relation situation

and productivity of Bhilai Steel Plant is better possible.

~ 71 ~



RECOMMENDATIONS

✔ Both management and labors should develop constructive attitudes towards each

other .

~ 72 ~



✔ All basic policies and procedures relating to Industrial Relation should be clear to

everybody in the organization and to the workers. The personnel manager must

make certain that line people will understand and agree with these policies.

✔ The personnel manager should remove any distrust by convincing the workers of the company's integrity and his own sincerity and honesty. Suspicious, rumors

and doubts should all be put to rest.

✔ Some awareness programmes should be arranged so as to avoid the ignorance of

illiterate workers.

✔ Both the management and workers should shoulder their responsibilities properly

in order to minimize burden over a few mass.

✔ The grievances of workers should be taken into consideration individually to free

them from mental anguish and allow them to work without any hesitation.

✔ Workers should be given chances to show their creativity and talent before

management and must be rewarded for that.

✔ The management should give fair and prompt decision to the workers so that they

don't favour to knock the doors of court of law.

✔ The workers must also be co-operative to their management and help them in

achieving the profit of the company.

~ 73 ~



BIBLIOGRAPHY

During my summer training period I have collected the required information’s from the

following people and website:

1. Mr. Amulya Priyadshi , Senior Manager, Personnel- Industrial Relations

2. Mrs- A.A Lal, Senior Manager,Personnel- Non-Works

3. Mr. S. K. Shrivastava, Manager, Personnel- MPS

4. www.sail.org

5. www.google.com

http://www.sail.org/

http://www.google.com/

http://www.google.com/

http://www.sail.org/

Documents

Tripti 2803354 Summer Interns