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Home » News » TATT enforces TSTT mobile upgrade Sunday, October 14 2012
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TATT enforces TSTT mobile upgradeBy Sasha Harrinanan Saturday, April 14 2012
TSTT has launched a major handset
upgrade which requires customers
whose mobile phones use the 1800
megahertz (MHz) radio frequency to
trade in their handsets for ones that
operate on TSTT’s other frequencies.
In a statement issued yesterday, the
TSTT said this had become necessary
because it was required to relinquish that
radio frequency spectrum to the
Telecommunications Authority (TATT).
“As a result (TSTT) will deactivate the
component of its mobile network that uses
this spectrum on May 31, 2012. This will
impact...tens of thousands of
customers...and the company is rolling out
a multi-million dollar handset swap
campaign to keep these valuable customers connected,” TSTT said.
The free handset exchange started yesterday, April 13, and will run until May 31,
when TATT takes formal control of the 1800 MHz spectrum.
“Owing to the volume of customers likely to be affected,” TSTT explained, “more
than 145 dealer locations have been authorised to facilitate the trade-ins and will
be aware of those customers who are due to receive an upgrade.” Affected
customers will be contacted directly by TSTT by text message and/or phone call
and their identities will be verified when they go to trade-in their phones at TSTT
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dealers.
Beware though of waiting until the last minute, so to speak, to trade in your phone.
TSTT yesterday warned customers they “may not have access to a free upgraded
handset once the trade-in deadline is past.”
Anyone considering keeping their old phones won’t be able to make calls or send
text messages after May 31 because the 1800 MHz frequency would no longer
support mobile phone services.
Questioned about the seemingly sudden need for TSTT to relinquish one of its
mobile phone frequencies, TATT’s chief executive officer (CEO), Cris Seecharan,
told Newsday the handover was actually mandated since 2005.
“The International Telecommunications Union, ITU, has recommended that the
Americas region use the 850/1900 MHz spectrum for mobile phone services.
When TATT was established in 2004, TSTT was using 850/1800 MHz, so around
2005, we informed the company it would have to migrate from 1800MHz to 1900
MHz in order for us to have a level playing field for incoming telecom providers,”
Seecharan explained. At that time, Digicel and Laqtel were preparing to enter the
market, which Digicel alone did successfully as Laqtel did not get off the ground.
TATT’s CEO said TSTT was given at least five years to complete this significant
migration of customers from one frequency to another. However when the
deadline approached last year (2011), Seecharan said the company requested
more time, which TATT agreed to.
“We also gave TSTT additional MHz in the 1900 MHz range to facilitate the
transition, so I find it curious that the company’s press release fails to mention how
long in coming this switch-over has really been.
“The important thing however, is that effective May 31, 2012 all mobile phone
service providers will operate on the same dual band frequency — 850/1900
MHz,” Seecharan said.
TSTT officials declined to say how many customers are affected and how much
the handset trade in will cost.
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