1Presented by Mr. Sheldon Cyrus - Managing Director

2Trinidad and Tobago Postal Corporation

In the 1990’s the Government of the Republic of Trinidad and Tobago (GoRTT) recognized that its domestic Postal Sector was underperforming by global standards.

• Ethos, methodologies, efficiencies, challenges• Reform and Transformation

• The role of Transend in the development of

TTPost

• Rebranding – dissolving the GPO, establishing

TTPost

• Key deliverables for Transend

• Paradigm and Ethos shift

• Achievements realized under Transend

• Cultural impact and public perception of

TTPost

3Trinidad and Tobago Postal Corporation

Our VisionTo be a world leader in the provision of postal and related services, facilitating social and economic linkages between the people of Trinidad and Tobago and the rest of the world.

Our MissionTo provide innovative, competitive, high quality postal and other communication solutions through motivated, well-trained and knowledgeable staff.

The transformation process significantly increased national

coverage

while improving efficiency, security, and service delivery

within the

postal system.

• TTPost - a brand synonymous with innovation and

efficiency

• Local management, local sensitivity, local needs -

serving the people of Trinidad and Tobago

• Creation of an enabling environment

• Sustainability/profitability strategies

4Trinidad and Tobago Postal Corporation

• Meeting USO obligations

• Expansion of the suite of commercial products and

services

• Fulfilling GoRTT’s Vision 2020 Mandate for the Postal

Sector

• TTPost’s Vision, Mission and Mandate

5Trinidad and Tobago Postal Corporation

The Corporation has registered notable accomplishments

since its

inception and continues to set a positive path towards

stabilizing

and building institutional capacity:

• #1 Utility in Trinidad and Tobago for 2007 & 2008

• 97.9% delivery coverage as at November 2009

• Introduction of commercial suite of products and services

• Gained membership in the Council of Administration

• Gained membership on the Universal Service Committee

• Gold rating in 2007 for Express Mail Standards

• Elected to the Board of the Caribbean Postal Union6Trinidad and Tobago Postal Corporation

7Trinidad and Tobago Postal Corporation

TTPost’sRetail and Delivery Network

Key: TTPost Corporate Franchise

Network

TTPost Delivery Network

Forested Areas

The introduction of a suite of commercial products to

compliment its

core line of products and services includes the following:-

• Local & International Courier

• Direct Marketing

• Retail Merchandise Products

• Bill payment Service

• International Mailbox Service

• Database Management9Trinidad and Tobago Postal Corporation

As the Corporation embraces the 21st Century, Management will continue to (1) Focus on implementing its restructuring strategy to keep pace with its counterparts in developed countries and (2) Work on the development of a National

Policy that will act as a roadmap for future growth.

• Long Term Arrangement

• Creating a global vision with local sensitivities (Implementing postal

best practices in Trinidad and Tobago)

• Developing the keys to sustainability

• Developing initiatives to address the impact of declining mail

volumes

• Strengthening the TTPost brand

• Supporting regional development of Post

10Trinidad and Tobago Postal Corporation

TTPost’s commitment to the regional development of Post is

an integral part of the Strategic Plan for the Local Postal

Administrator .

• To provide quality service through the establishment of

equal

administrative and operational standards

• To establish a uniformed basic organization structure for

efficiency and

effectiveness

• To ensure conformity of the legal and regulatory framework

with

fundamental global requirements

• To formulate a comprehensive sector policy that facilitates

growth and

development at the national and regional level

11Trinidad and Tobago Postal Corporation

Understanding our PastUnderstanding our Past• The General Post OfficeThe General Post Office• TransendTransend

Analyzing our PresentAnalyzing our Present• The enabling environmentThe enabling environment• Positioning the TTPost brandPositioning the TTPost brand

Embracing our Future Embracing our Future • Vision 2020Vision 2020• TTPost as a global leader TTPost as a global leader

Understanding our PastUnderstanding our Past• The General Post OfficeThe General Post Office• TransendTransend

Analyzing our PresentAnalyzing our Present• The enabling environmentThe enabling environment• Positioning the TTPost brandPositioning the TTPost brand

Embracing our Future Embracing our Future • Vision 2020Vision 2020• TTPost as a global leader TTPost as a global leader

12Trinidad and Tobago Postal Corporation