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TRG Vendor Management Company
2
Who We Are
TRG Vendor Management Company
We are a high-performance service operation that centrally manages mortgage and real estate closings nationwide through a vast network of specialized title and closing agents.
• Single Source We provide clients the efficiency and effectiveness of being the single source of coordination, control, cost and contact for their closing transactions.
• Client FocusedWe organize our processes and network to specifically meet the business outcomes and performance needs of each client.
• ExperiencedWe bring process expertise, industry knowledge, attractive pricing and a continual improvement mindset to keep our services aligned with our client’s changing business conditions.
• PracticalWe focus on performance measurements and strong working relationships to keep our outsource relationships robust.
TRG VMC concentrates on delivering real value in our business relationships.
We understand our role in –
• lowering the cost to originate mortgage loans
• differentiating the customer service experience
• improving capture rates through fast turnaround
• ensuring satisfaction by executing flawlessly
3
Our Family
REALOGY
Realogy is the world’s largest residential real estate company, with reported revenues in 2005 of $6.7 billion. Realogy is a “best-in-class” leader in each of its four primary businesses.
• Realogy Franchise Group RFG is the world’s largest real estate brokerage franchisor, with approximately 15,000 offices and 313,000 sales associates affiliated with industry leading brands.
• Owned Real Estate Brokerages - NRTNRT is the largest U.S. residential real estate brokerage firm, with operations in 35 major metro markets.
• CARTUSCARTUS is the largest global provider of outsourced employee relocation services annually assisting more than 100,000 transferring employees with moves within 130 countries.
• Title Resource GroupTRG is a leading national provider of closing services for real estate transactions with 21 title and settlement companies operating in 500 offices throughout 27 states.
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Our Focus
We Close Real Estate Transactions.
We specialize in understanding the federal, state and local regulations, as well as legal and escrow issues, that make real estate transactions complex.
• Closings We are experienced in managing purchase, refinance and equity loan closings. Through innovation and customization the settlement process can be tailored to client requirements.
• Title Insurance We offer numerous title insurance options including full ALTA title policies, refinance rates and lien protection on equity loans.
• Property ReportsWe prepare specific reports to meet client needs, including property and judgment, legal and vesting and tax information.
• Competitive ProductsWe create customized products such as bundled services, instant title approval and client- assisted closings to help clients differentiate themselves in the marketplace.
TRG operations consistently deliver on the service promises made with our clients -
• TRG operations perform over 20,000 real estate closings each month (2005)
• Over 97% of customers are saying “I would recommend” our Convenient Closing Service. ( 2006 Jan - Jun )
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Our Network
Service Management To close the deal it is critical to have the right partners and service providers ready to perform when you need them.
• TRG Local OperationsIn major metros across the country TRG has owned-operations that provide settlement services within the local community, providing high-touch, personalized closings.
• Convenient Closing ServicesCCS provides convenient customer or branch controlled document signing with centralized closing for refinancing and home equity loans. CCS is available in 30 states.
• APEX - Nationwide Title Insurance Licensed in 33 states with work-share arrangements in the remaining areas, Apex provides centralized commitment and policy production to ensure clients timely title products.
• Approved Closing AgentsWhere we can’t directly provide the closing service we have arrangements with closing agents, escrow companies and attorneys to ensure the deal gets closed. If required, client-specific service providers can be accommodated.
ApexReal Estate Information Services, LLP
Mid South Title
TRG Local Operations
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Our Coverage
Extensive Capability
Through TRG’s owned local operations, its operating licenses and work-share arrangements we are able
to provide services locally, regionally and nationally.
NY
NV
LA
AR
MO
MN
IA
WI
IL
MS AL
FL
GA
SC
TN
MI
INOH
KYVA
NC
DE
CT
WV
MARI
MD
NH
PA
DCDC
VT
NJ
OK
ND
SD
NE
KS
TX
HI
WA
OR
AZ NM
UT CO
WYID
MT
CA
ME
NY
NV
LA
AR
MO
MN
IA
WI
IL
MS AL
FL
GA
SC
TN
MI
INOH
KYVA
NC
DE
CT
WV
MARI
MD
NH
PA
DCDC
VT
NJ
OK
ND
SD
NE
KS
TX
WA
OR
AZ NM
UT CO
WYID
MT
CA
ME
TRG Local Operations
TRG Licensed Services
Work-share Arrangements
NY
NV
LA
AR
MO
MN
IA
WI
IL
MS AL
FL
GA
SC
TN
MI
INOH
KYVA
NC
DE
CT
WV
MARI
MD
NH
PA
DCDC
VT
NJ
OK
ND
SD
NE
KS
TX
HI
WA
OR
AZ NM
UT CO
WYID
MT
CA
ME
NY
NV
LA
AR
MO
MN
IA
WI
IL
MS AL
FL
GA
SC
TN
MI
INOH
KYVA
NC
DE
CT
WV
MARI
MD
NH
PA
DCDC
VT
NJ
OK
ND
SD
NE
KS
TX
WA
OR
AZ NM
UT CO
WYID
MT
CA
ME
TRG Local Operations
TRG Licensed Services
Work-share Arrangements
7
Working Together
Partnering for Success Our clients demand a lot from us as their partner : expertise, flexibility, price, trust and reputation – and we deliver.
• Effective CommunicationState-of-the-art TRG information systems provide easy, efficient electronic interaction throughout the closing process.
Typical transactions include the following exchanges –
Online Order PlacementInstant Assignment of Closing AgentOrder Status UpdatesElectronic Delivery of Title ProductsElectronic Retrieval of Funding Instructions Service Report Cards
TRG VMC also provides direct support of time-critical issues via a 1-800 help desk service. The Closing Desk ensures clients have access to dedicated problem-solvers when needed.
• Performance Matters We focus relentlessly on measuring and achieving the service metrics that drive business success for our clients.
Customized Relationship
There are various ways clients can design
their business partnership with TRG VMC.
8
How We Do It
Web-Based Order Management
We create a customized order management process based on our client’s business requirements and information needs.
Order Order ManagementManagement
*
* iClosings is a TRG proprietary order processing system.
9
Our Products and Services
Customization
We work with clients to create customized products and services from a variety of options.
As vendor managers we source the best solution to meet our client’s needs. Title products are sourced from TRG’s own underwriting capability and major underwriters. Closing services are sourced from TRG local operations, TRG centralized operations and a network of best-in-class settlement service providers.
Title Products Closing Services
Refinance > Full Title > Convenient Close - RefiFull ALTA title insurance available Customer-controlled document signing
at basic, reissue and substitution rates
> Convenient Close - Lender> Accelerated Title - Refi Branch-controlled document signing
Quick response full title decision based on
borrower credit information > Local Closing High-touch settlement at local closing office
Home Equity > Full Title > Convenient Close - HELOCFull title insurance to cover large $ loans Customer-controlled document signing
> Accelerated Title - HELOC > Convenient Close - LenderQuick response limited-liability title Branch-controlled document signing
> Property Reports > Disbursement Only Property data prepared for lender on loans Centralized funding and recording of
where title insurance is not required fully-executed loan documents
Home Purchase > Full Title > Local Closing Full ALTA title insurance High-touch settlement at local closing office
Line of Credit
10
Conclusion
Our national presence provides high touch local personal service that is the key to your successful
strategic relationship withTitle Resource Group.
