Trg Induction - PNB

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2012 WIPRO LTD | WWW.WIPRO.COM1

Induction Program


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About - PNB

PNB is nationalized and has wide spread network of 5600Service Outlets across india with rich customer experienceover 115 Years.

Besides this PNB has 6 Regional Rural Banks sponsored by it.

which are spread across india. Engagement covers PNB and its 6 Regional Rural Banks.

IT Environment

All Flavours of Windows (32 & 64 bit) covering Desktops, Laptopsand Server class machines

Novell Netware 4.X, 5.X (Servers and Workstations)

All flavours of Linux (Server Class & client Class)


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About Wipro Ltd

Wipro was established in 1945 as a vegetable oil manufacturer in Amalner,Maharashtra.

During the late 1970s and 1980s, Wipro began to venture into the fledglingIT industry in India. It was the first to market indigenous PersonalComputers in 1985.

The 2000s' decade saw Wipro focus on the IT services and BPO business,which today has become the company's primary growth driver, havinggrown from negligible revenues to about 70% of Wipro's IT revenues

Currently, Wipro employs 120,000+ employees. The company recorded

total revenue of $6.98 billion (IT revenues stood at $ 5.2 billion) for the endof Financial year11-12.


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PNB N/W Structure


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Services - In Scope

Installation of

Symantec Protection Suite (SPS) (Latest Compatible Version)

Symantec Critical System protection (latest Version)

Symantec Antivirus protection with Anti spam licences for MailServers, SMTP, Exchange Server, Domain Controllers (Latestversion, which is part of SPS)

Symantec Bright mail Gateway at HO


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PNB Team Structure

PNB Matrix



Wipro Team Structure

Esclation Matrix

Operational Matrix



Working Hours & Holidays

Working Hours:

9:30 AM 6:00 PM ( Mon Sat)

Holidays:

As per PNBs Nodal Center / Circle offices Holiday calendar



Whom to Contact?

For HR related issues:

Respective Partner HR / Program Manager / Program Manager

For Leave request:

Approval from Respective Program Manager - onsite / Team Lead

For Customer related issues / Help required from customer / user:

On Site Operations Manager program Manager

For Technical Queries:

Regional Technical Support Group On Site Operations Manager Program Manager



SLA & KPIs

Installation / Renewals and S/W Upgradation of AntivirusSolution in their respective Nodal Centre / Circle office

Respective Engineer to maintain 98% of assets as per aboveNorms (Report will be generated as per central server update)

Engineers to maintain 98% of complains on their BranchAssets



Attendance

Update Daily Attendance in respective Circle Office /

Nodal Centers in below Format and submit the previous

month Attendance to PM by every month 1st working day.

Failed to update attendance will be considered as a

absent for that particular day.

S.

No

Date Day In

Time

Out

Time

Remarks PNB-

SPOCSign

1 Apr 1, 2012 Sunday NA NA Non Working day

2 Apr 2, 2012 Monday 9 AM 6 PM



Dress Code

Formals from Monday to Saturday

No Casual Wear



Communication

Use polite & assertive Tone.

English should be used as the language of formal

conversation at SAHARA Para Banking.

Knowledge ofclients language is a valuable asset.

Understanding the body language of clients (users)

makes things work better for us.



Electronics Resource - Usage

Use only licensed software

Keep the passwords secure

Check all incoming messages and files for viruses

Use electronic resources in an effective and ethical manner

Text, audio or images used over internet should not be fraudulent, obscene,harassing or has the potential to cause Wipro harm (should not have racial,sexual, political or religious slur)

Ensure the back up of valuable data

Should not use electronic resources for unauthorized purposes (Openingrestricted websites, taking personal printouts or photocopies at client site,using another person's files, systems, or data without permission)



Policies @ PNB

Anti-Virus Management

The enterprise-wide antivirus software is installed in the data centre and antivirus agents are installed in eachof the branch systems

The antivirus agents should be programmed to run automatically at scheduled timings and should do real-timemonitoring of the system. Bypassing of the in-built scanning process is strictly prohibited

At pre-scheduled timings, the antivirus updates should be downloaded automatically onto the local systemsand real-time system monitoring should be operational

System Administrator should ensure that Anti Virus Software is installed in all Computer Terminals.

The System Administrator shall be responsible for the management of antivirus

Every desktop/ laptop should have the anti-virus working for the duration it is working In case laptops are connected to any other network than PNB, they must be scanned every time they are

connected back to the PNB network. It is the laptop users responsibility to ensure the same

System Administrator / In-charge must run anti-virus software on all network file servers on a regular basis

Any information or files downloaded from the Internet, Mail attachments must be scanned for viruses beforeopening/ accessing them

Any electronic information being brought into PNBs IT environment with removable media e.g. diskettes, tapes,

USB sticks etc. must be scanned with the antivirus before the files contained in them are opened If a virus attack is suspected, the suspect personal computer must be immediately removed from the network;

and the immediate higher authority and System Administrator must be informed immediately who must in turninform various escalation points depending upon the priority and criticality of the situation

The users of the PCs and laptops must not be given administrator access unless authorized. users must be

specifically created and only those user ids must be used by the users

Users must enter passwords before getting system and network access

Users must not change the name of computers and IP address assigned.


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Thank you

Documents

Trg Induction - PNB