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Overview of Courses by Trestle Consultancy
Prepared by: Erika Maitland
Email: [email protected]
Telephone: +971526334359
Dubai Internet City, Building 11 Office no: 107, P.O. Box 500483
Dubai, UAE
www.trestle.ae
www.trainingcoursesdubai.ae
Company Registration no: 91499
Trestle Education Enable, Educate, Empower, Energize
Our Company
• We enable, educate, empower and energize young and seasoned professionals by providing an end-‐to-‐end educational program, both off-‐the-‐shelf as well as tailor-‐made for individuals needs.
• The objective is to assist professionals in their career advancement by going through our Signature 4E Program.
• We are associated with consulting companies, Trestle Group (www.trestlegroup.com) and Leading Edge Forum (www.leadingedgeforum) and have access to additional training resources.
Our Mission • We are the catalyst for people who want to realize their full potential through mindset and
behavioral shift. • We organize workshops and seminars that help individuals discover themselves, as well as
manage the daily demands in life, by giving them a fresh perspective. • We ensure the education delivery meet the skills, needs and objectives of each individual.
Our Unique Proposition • We are the trusted advisor in the industry because we have a holistic approach to personal
career development and growth. • We place strong emphasis on the educators. Hence, all our programs are developed and led by
internationally renowned educators, who are subject matter experts with deep industry experience.
• We provide structured and progressive education programs, which are up-‐to-‐date and relevant, catered specifically for the modern professionals.
• Established as a forward-‐thinking company, we deliver and present our education programs with the right blend of virtual and classroom learning.
Our Clients
• Our programs cater to both individuals and enterprises. • We provide coaching to young professionals or entrepreneurs who want a fast start for their
career or business. • We also assist seasoned professionals who are pursuing their career advancement, or have
decided to switch career path. • Most of our clients are sales and marketing professionals, public speakers, C-‐level executives,
corporate spokespersons and entrepreneurs. • Our focus industries include, but are not limited to: Technology, Telco, Finance, Oil & Gas and
Hospitality.
Management Frank Luijckx Erika Maitland CEO, United Arab Emirates COO, United Arab Emirates
Our Educator Team Pia Cornaro Sergio Lobo Jane Scandurra Softkills Educator & Coach Mini Sales School Educator Social Media Educator
Nationality: US-‐American, Austrian Nationality: Brazil Nationality: US-‐American Experience: 20 years Experience: 15 years Experience: 25 years Worked for IBM, Henkel, OEMV Worked for IBM, Samsung Worked for IBM, Nokia, Prodigy, Specialised in Communication, Team-‐ Owner of Software & Consulting Bristol-‐Myers, BBDO Advertising Building, Self Management. Business. Specialised in Sales Expert in online marketing, global negotiations and presentations. program & campaign management.
Jeremy Nicholas Geoff Sankey Peter Urey Public Speaking & Media Educator SYOB educator SYOB Educator
Nationality: British Nationality: British Nationality: British Experience: 30+ years BBC Broadcaster Experience: 30+ years Experience: 25 years Fellow of the PSA, Stadium Specialised in assessment, develop-‐ Worked for HP. coach & consultant Announcer for West Ham, Owner ment, financing of fast grown, early-‐ to Symantec, Canon, Epson. of Talking Toolbox. stage businesses. Developed business online courses.
Courses Overview _____________________________________________________________________________________
Personal Excellence: Maximise your potential 2 days training Educator: Pia Cornaro
Success and effectiveness are not a matter of being born lucky or a genius: there are well-‐proven strategies that lead to achieving what is important to you! This training offers you both the theory and the practise of personal excellence, drawing on the latest research in psychological and brain science: the brain and neuroplasticity, the connection between the mind-‐feelings-‐body language, formulating SMART goals, transforming negative beliefs and thoughts, think yourself rich-‐successful-‐happy, creating supportive affirmations, managing your inner state: thoughts-‐feelings-‐body language, how to use visualisation for success.
Postive Communication 2 days training Educator: Pia Cornaro
We all learn to speak at a young age but none of our official education institutions teach us how to get our message across, how to express ourselves without offending or criticising, how to listen to others, how to show empathy with others, how to stand up for ourselves without alienating others -‐ all basic skills that we need when we interact with each other. We look at the fundamentals in communication, both from a theoretical point of view and with a lot of practise and role plays: the island model, the iceberg model, the logical levels and how they affect every interaction, active listening -‐ what is it really, expressing oneself clearly using the 4-‐step model, avoiding assumptions and positive wording.
Customer Service Orientation 2 days training Educator: Pia Cornaro
It is a well known fact that acquiring new customers cost more than keeping existing ones happy and loyal. Depending on the type of business, we analyse the customer-‐friendliness of your customer interactions. For Customer-‐facing staff: we train them in politeness, customer focus, customer-‐centric communication, dealing with objections and complaints. For Online store: how easy is it to find products, to find prices, to navigate your website and to proceed to check-‐out. For Retail outlets: accessibility, availability of competent staff and finding products. This is analysed by means of mystery shopping, comparing the customer orientation of your enterprise with your direct competitors and planning your strategy using these feedback & analysis. Handling complaints and difficult customers 2 days training Educator: Pia Cornaro
Customers can be challenging, and even sales staff can have a bad day. The right techniques can help your customer facing staff keep their cool and their professional attitude. This 2 days training providing useful techniques and lots of practical role-‐plays with video-‐feedback: managing your inner state and your emotions, listening attentively and actively to the customer, clarifying complaints and objections, showing empathy with the customer, offering creative solutions and ultimately erasing 'BUT' from your vocabulary!
Time and Self-‐Management 2 days training Educator: Pia Cornaro
Time is the only resource that is justly and evenly distributed -‐ and yet most people complain about the lack of time! No training can give you more than your 24 hours, however, an in-‐depth self-‐analysis will reveal where you are losing your time, and give you the strategies and techniques to become master of your time and yourself again! This 2 days training offers: analysis of your current situation, identification of time robbers (internal & external ones), setting priorities -‐ understanding what is really important to you, difference between important and urgent, work-‐life balance and stress management, strategies to make more time available for what matters and setting SMART goals and keeping on track.
Efficient Meetings 2 days training Educator: Pia Cornaro
Time analysis amongst employees of any large organisation reveals without fault that a huge amount of time is perceived as lost in endless and useless meetings! When you calculate how much it costs to have your employees spending 8-‐10 hours/week in unproductive meetings, the need for this training quickly becomes apparent! This 2 days training involves some theory and practise with video-‐feedback. It is guaranteed that the time spent in meetings will be reduced by at least 50%! We will cover what is required for different types of meetings, preparation, who is really needed, the role of the chair,being a productive participant, group dynamics and discussions, presenting information clearly with action points and responsibilities.
Intercultural Awareness 2 days training Educator: Pia Cornaro
Whilst it is true that as human beings we all share the same universal needs, there are differences in the way we go about fulfilling them, and what we consider 'normal' and the 'right way'. Understanding these differences will help us keep an open mind and be willing to understand our differences. This training offers some theoretical input and is high on self-‐reflection and exchange in small groups: what are my values, How do I/does my culture go about building relationships, how do we communicate; very directly -‐ very indirectly, how do we perceive hierarchy, how do we go about solving problems and conflicts, how rigid/open-‐minded am I, how high is my own 'insecurity tolerance factor' when dealing with other cultures?
Conflict Management 2 days training Educator: Pia Cornaro
Learn how to use conflict as an opportunity for everybody to learn, grow and increase productivity! Often one is going to see on-‐going rivalry and conflict between 2 teams or 2 departments, like Sales vs Marketing, or Production vs Marketing. We will look at conflict and differences from a theoretical point of view, but mainly we practise in role-‐ plays and through self-‐reflection. Contents of this 2 days training: the difference between observation and interpretation, the difference between strategy and need, focusing on what we want rather than what we don't want, identifying the common ground -‐ Why only Win-‐Win is an option, we can agree to disagree on some issues, listening to the other's perception of the situation, expressing one's own perception without criticism or blame and exploring creative solutions rather than 'either -‐ or".
“Soft skills gets little respect but will make or break your career”
-‐ Peggy Klaus
Talking Toolbox -‐ Starter 1 day training Educator: Jeremy Nicholas
Learn the secrets the broadcasters use to enhance your presentations and give you the edge in business. You will learn how to grab your audience’s attention from the start and hold it. Modules covered: How to overcome nerves. Methods for you to remember your talk. Add power to your PowerPoint presentations. How to use stories for maximum effect. Microphone technique. Stagecraft
Talking Toolbox – Advanced Presenting 1 day training Educator: Jeremy Nicholas
Talking Toolbox Masterclass. Learn how to inspire & engage the audience. Communicate with ease, own the stage and use nervous energy to enhance your performance. Modules covered: Structure your talk, Deliver your talk, Add Sparkle to your talk and 20 Top Tips on Speaking.
Corporate Storytelling 3 hours training Educator: Jeremy Nicholas
How to create maximum impact for your brand/business by developing stories that show what you do so your customers know you, like you and trust you.
How to Attract Publicity for Your Business 1 hour training Educator: Jeremy Nicholas
How to create maximum impact for your brand/business by developing stories that show what you do so your customers know you, like you and trust you.
Make your own video 2 hours training Educator: Jeremy Nicholas
How to shoot a simple video to promote your business. This is a two hour workshop in which demonstrates what you need in a video and how to do it yourself or direct a professional to do it for you.
Media Training half or full day training Educator: Jeremy Nicholas
How to come across well on TV, radio, in the written press and online. Typically this is in groups of 2-‐6 people who have a chance to be interviewed on camera and then their performance will be reviewed. Larger groups can be accommodated (up to 12) with the support of an additional educator.
“There are always three speeches, for every
one you actually gave. The one you practiced,
the one you gave, and the one you wish you gave.”
- Dale Carnegie
Starting Your Own Business 2 day training Educator: Peter Urey & Geoff Sankey
Learn about the necessary conditions and characteristics required to become a successful SME and Entrepreneur. Understand the motivation and the steps to plan your business, conceptually and practically. We will introduce you to the Breakthrough Planning Process, how it works, where are we, where we could go and how will we get there. You will be taught methods to quickly assess the state of the market and see the big picture before creating your business plan. On the 2nd day, you will craft your business plan, discuss and present to the class, after learning the 5 Quick Filter questions on emerging ideas. We will also cover the process of pitching a business idea with investors and customers. You will then present your Business Plan to the class and have the opportunity to give/receive feedback.
“Any time is a good time to start a company.” -‐Ron Conway
Mini Sales School 2 day training Educator: Sergio Lobo
Effective selling requires discipline and methodology which we cover in this 2 days course. This is a theoretical and practical sales training for sellers who want to achieve peak performance – fast! You will learn how to increase your closing rates, how to move your opportunities through the sales process faster and forecasting your pipeline. The course will also include proposal writing, presenting to ‘C’ level customers and negotiating the contract to finally winning the deal!
“It’s not about having the right opportunities. It’s about handling the opportunities right.”
-‐ Mark Hunter
Social Media Bootcamps for Business Professionals Virtual, 8 weeks Educator: Jane Scandurra
Move quickly from a newbie on Social Media to Champion over the course of 8 weeks. You will learn the skills of making a good impression online and become an expert at building and maintaining your Social Authority. We will teach you best practices for setting up profiles, engaging in discussions and using social media to promote events and products. We’ll be your guide to learning how to use this powerful tool for generating inbound leads and amplifying marketing messages. Depending on your valuable time, we have 3 different versions of this virtual course: Premier with live weekly conference sessions with a personal coach, Guided which is a recorded weekly sessions with assignments, group sessions and a coach available during set office hours and lastly Self-‐Paced which is online weekly virtual lessons, assignments and coaching as needed.
What is Social Authority?
It’s the new social currency.
It can’t be bought, it must be earned.
15 minutes a day is a great start. – Profitecture
