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The Wharton School / Travel: Summer 2016
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Resume Packet
NO. STUDENT GRAD DATE
1 Hong, Jihyun May 2017
2 Jameson, Kenneth May 2017
3 Li, Yifan May 2017
4 Mclane, Joshua May 2017
5 Puranmalka, Raghav May 2017
6 Sehdev, Gayatri May 2017
7 Wang, Xinzhu May 2017
1 / 1
JIHYUN HONG 1600 Chestnut # 609, Philadelphia, PA 19103 | 215-514-5702 | [email protected]
EDUCATION
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA Master of Business Administration Candidate; Majors in Business Analytics and Management
Philadelphia, PA 2015-2017
• Leadership: Executive Vice President of Vegas Trek for Travel & Hospitality Club • Activities: Field Application Project for Virgin Cruises launch, Patagonia Leadership Venture, Real Estate Club, Sailing Club KYUNGHEE UNIVERSITY Bachelor of Business Administration; Major in Hotel Management
Seoul, Korea
2005-2011 • Major GPA: 4.0/4.3; Dean’s List: Spring 2009 • Led team for Hotel & Resort Development, Concept Design Contest, awarded 3rd place winning USD 1,000 prize
EXPERIENCE
HILTON WORLDWIDE HEADQUARTERS People Analytics Intern
McLean, VA
Summer 2016 • Developed a predictive model based on data for 120,000 employees from 14 countries and created competitive positioning to
ensure second consecutive year of acceptance for the Fortune “100 Best Companies to Work For” award • Conceived strategy and designed an Excel optimization tool for quarterly talent planning to increase executive gender diversity
by 50% within three years based on analysis of current business practices with a focus on corporate culture • Led storytelling project for companywide publication in support of CEO, tying annual Global Team Member Survey data to
strategic initiatives in employee benefit enhancements HILTON WORLDWIDE, CONRAD SEOUL Sales Executive (Pre-opening member)
Seoul, Korea
2012-2014
• Grossed 20% of group sales revenue through solicitations for Meeting, Incentive, Conference and Exhibitions (MICE) group during tenure, leading sales among nine-member team
• Oversaw project management of large scale international group visits of up to 350 guestrooms through collaboration with front-of-house teams, successfully executing more than 70 events for corporations, associations, and government delegations
• Cultivated effective client relationships with multinational pharma companies with stringent guidelines on 5-star hotel use, and secured globally preferred hotel status for five major clients: Johnson & Johnson, Novartis, Bayer, Lilly, Sanofi
• Designed and launched corporate loyalty program, Conrad Miles, with over 250 members by second year of launch • Achieved #1 ranking within Sales Team for receiving most number of Thank You Letters and scored over 90% on all mystery
shopper encounters; subsequently developed and led training for team of 20+ members on brand standards for inquiry handling • Championed implementation and maintenance of multiple sales software solutions through collaboration with regional task
force team and vendors in preparation of hotel opening HILTON WORLDWIDE, CONRAD CENTENNIAL SINGAPORE Trainee - Sales and Marketing
Singapore
2012 • Benchmarked sales and marketing strategy in areas of corporate, group, catering, leisure sales, and reservations to return to
Seoul and manage implementation of similar programs for the hotel opening
LOTTE CITY HOTEL GIMPO AIRPORT Sales Manager (Pre-opening member)
Seoul, Korea
2011-2012 • Developed corporate client base for opening of a 190-room airport hotel, laid foundation to achieve over 90% guest room
occupancy by first year of operations • Implemented and maintained electronic and mobile sales and marketing platforms such as the hotel’s official website, smart
phone application, Global Distribution System (GDS), and Request for Proposal (RFP) Management Sites
HILTON WORLDWIDE, CONRAD BALI RESORT AND SPA Guest Relations Officer (GRO)
Bali, Indonesia
2010-2011 • Achieved SALT Star award as only GRO to achieve over 90% satisfaction level from more than 10 guests in one month (2010)
ADDITIONAL INFORMATION • Interests: Family Real Estate Development (Adaptive reuse of Warehouse/Factory as Hotel/Restaurant in Jeju Island, Korea),
Travel (30+ countries), Sailing (ASA Certified Skipper), Swimming, Skiing, Craft beer tasting (more than 100 documented) • Community Service: Volunteer team leader for 30+ expats at Nanum Soup Kitchen in Seoul, Korea (2009 – 2016) • Languages: Native Korean; Fluent Japanese (JLPT Level 1); Conversational Mandarin (HSK Level 4)
KENNETH JAMESON 226 W. Rittenhouse Sq, Apt 601
Philadelphia, PA 19103
(860) 716-0415
EDUCATION
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA
Master of Business Administration, Concentration in Real Estate and General Management
Philadelphia, PA
2015-2017
Leadership Representative for Cluster Council, Mentor for GUIDE Mentorship Program
Member of Wharton’s Travel & Hospitality Club, Real Estate Club, Politics & Public Policy Club, Food Club, Wine
Club, Say Yes to Education, Golf Club, Tennis Club
UNIVERSITY OF NORTH CAROLINA
Bachelor of Science in Business Administration, concentration in Finance
Chapel Hill, NC
2008-2012
Managing Director of UNC Honor System, Chancellor’s Advisory Committee (Vice Chair)
Semester Abroad: ESSEC Business School, Paris, France; Summer Abroad: Chinese University of Hong Kong
EXPERIENCE
THE BOSTON CONSULTING GROUP
Consultant Direct promotion to post-MBA level after 2 years
Associate
Dallas, TX
2014-2015
2012-2014
Go-to-market strategy for national fast casual restaurant
Designed, analyzed $150K research study used to determine branding and pricing strategy and tactical levers for
management to use in implementation
Developed store site selection model using regression analysis to better select new store locations
Pricing strategy for national quick-service restaurant (QSR)
Created model to determine price elasticity for every item at restaurant to determine effect of future price increases
Designed, analyzed $100K research study used to determine pricing strategy, including Van Westendorp analysis
Due diligence on merger of two national retail stores and post-merger integration
Evaluated company's product assortment strategy and determined revenue opportunity from merger
Designed ideal, combined company organizational structure, resulting $40M in cost savings
Long-term growth strategy and implementation for education division of consumer retail company
Managed team of 3 senior clients in redesigning company's core educational courses
Created process for regularly redesigning course curriculum, reducing course development time by 75%
Developed social media crowdsourcing strategy for company to use to communicating with consumers and then utilize
response data to influence future creative content
Operations strategy and optimization for Medicare Part D Plan Sponsor
Redesigned claims intake process, saving 25% in processing time and reducing labor costs by 10%
Diagnosed drivers of call volume leading to recommendations resulting in $3.0M cost savings achievable in 1 year
Created key metric dashboard for senior leadership to monitor success of new operational strategy
AETNA
Summer Associate, Enterprise Investments
Hartford, CT
2011
Developed business plan for new revenue stream and presented to executives as part of Capstone Project
Completed financial analysis of $40M project and presented to VP who later approved investment
ADDITIONAL INFORMATION
Interests: Exploring new restaurants, Wine from the Northern Rhone and California, Golf, Travel (visited 35+
countries), Education policy, UNC Tar Heels Basketball
Positions: Mentor for HERO Program, guiding low-income students through college admissions process; Team Lead
for group of volunteers in resume and interview workshops at low-income high schools
YIFAN LI 2101 Chestnut St. #1415, Philadelphia, PA 19103 | +1(408)329-0884 | [email protected]
EDUCATION
THE WHARTON SCHOOL & THE LAUDER INSTITUTE, UNIVERSITY OF PENNSYLVANIA Philadelphia, PA
Master of Business Administration Candidate; Expected Major in Strategic Management 2015 – 2017
Master of International Studies Candidate; Global Program
• Director’s List, Fall 2015 (ranked in the top 10% of class)
• Recipient of Leonard Lauder Fellowship (covering full Lauder Institute tuition) and Joseph Wharton Fellowship
• Co-President of Travel and Hospitality Club; Active member of Greater China Club and Japan Club
HARVARD UNIVERSITY Cambridge, MA
Bachelor of Arts in Economics, cum laude in Field, Secondary Field in Government 2007 – 2011
• Tazuko Ajiro Monane Prize for highest achievement in Japanese at Harvard (selected from 180+ students)
• Director, Harvard Chinese Music Ensemble; Terms abroad in Hong Kong, China and Hakodate, Japan
EXPERIENCE
GUANGHE XINZHI – Online education startup with goal to make learning interesting and relevant Beijing, China
Online Course Content Designer 2014 – 2015
• Designed and developed Chinese middle school math and geography course content products with creative teaching methods
and real life applications for online learning platform Yangcong345.com and rural education initiative Sunshine Library
• Established company’s first comprehensive work planning and resource management process for product release, resulting in
disciplined deadline enforcement, real-time monitoring of progress, and more efficient cross-functional coordination
• Led 3 company-wide training sessions to enhance work planning structure, streamline meeting execution, and develop
communication and teamwork skills for 50+ employees across all 5 functional divisions
BAIN CAPABILITY CENTER Gurgaon, India
Project Leader (Experience Transfer within Bain & Company) 2014
• Managed teams of 4 analysts on 30+ quick turnaround projects across sectors to support Bain’s consulting teams worldwide
• Introduced new project management process that ensured team efficiency, transparency of progress, and dynamic
distribution of tasks; managed team was one of the few in the office to consistently deliver work without overtime
• Mentored team on professional development and prepared 3 analysts for successful interviews to join consulting office
BAIN & COMPANY Palo Alto, CA
Senior Associate Consultant 2013 – 2014
Associate Consultant 2011 – 2013
Transformation program management for a flagship networking technology client
• Developed and implemented three generations of Financial Benefit Tracker system and integration mechanism with IBM
Clarity software; provided monthly reporting for 80+ active initiatives with a total of 2 million data points
• Established monitoring of actual against promised benefits for the first time in the client’s transformation management;
recommended investment prioritization across initiatives based on predicted benefits and strategic importance
• Trained client finance controller teams across six functions to ensure accurate and timely cost and benefit reporting
Go-To-Market transformation for global software company
• Generated FY14 sales coverage and expense to bookings ratio targets for seven geographies and verticals through analysis
of existing efficiency levels and growth prospects; resulted in ~15% sales cost reduction in developed markets
Leadership roles in the Silicon Valley (Palo Alto) Office
• Served as main contact for Associate Consultant recruiting and as mentor for 3 incoming Associate Consultants
• Organized the first Silicon Valley Office bidding fund in the annual Bay Area wide United Way charity auction, managed
the fund in the bidding process, and coordinated office participation in the three social events won
ADDITIONAL INFORMATION
• Languages: Mandarin (native) • Japanese (fluent, JLPT Level 1) • Cantonese (fluent) • Taiwanese/Hokkien (conversational)
• Research: Geospatial analysis and mapping through Google Earth on infrastructure, airlines and hotel networks; database on
China’s high speed rail network became integral component of Harvard Center for Geographic Analysis’ ChinaMap portal
• Interest: Travel planning and group travel organization; Tea tasting and collection; Painting and drawing; Cooking
• Internships: Nomura International (Hong Kong) Ltd. Global Market Analyst Intern (Hong Kong, 2010),
The House of Representatives of Japan, Office of Representative Nagashima Akihisa (Tokyo, Japan, 2009)
JOSH MCLANE 1500 Locust Street, Philadelphia, PA | 484-614-7429 | [email protected]
EDUCATION
THE WHARTON SCHOOL, UNIVERS ITY OF PENNSYLVANIA Master of Business Administration Candidate, Major in Marketing and Operations
Philadelphia, PA
2015-2017
McNulty Leadership Fellow, Non Profit Board Fellow, Business Plan Competition Co-chair, Ice Hockey Co-captain
Member of Technology, Marketing, Data & Analytics, and Entrepreneurship Clubs
TA for Dynamic Marketing Strategy (Eric Bradlow) and Foundations of Teamwork and Leadership (Adam Grant)
Awarded 3rd place for probabilistic forecasting of employee retention, Wharton’s People Analytics Case Competition
GMAT: 740 (97th percentile)
COLGATE UNIVERSITY Bachelor of Arts, Major in Economics
Hamilton, NY
2006-2010
Advisor and orientation leader for 55 first-year students (2007-2010); Rugby Football team member (2006-2010)
EXPERIENCE
TRIPADVISOR
Marketing & Consumer Insights Intern
Boston, MA
2016
Led the first segmentation of the organization’s 6M travelers and 300K advertisers on TripAdvisor’s vacation rentals &
home sharing platform using survey tools, R-statistical software, and SQL
Translated findings into actionable insights and customer preferences that are currently being used by product and marketing
teams to inform marketing strategy, product enhancements, and rebranding
CUSTORA
Spring Business Development Intern
New York, NY
2016
Partnered with Head of Business Development to research & define new industry and product focus to meet growth targets
PWC CONSULTING
Manager, Customer Strategy Consulting Practice
Boston, MA
2015
Promoted to Manager 2 years ahead of schedule
Played key role on 15 projects representing $7M+ in revenues; contributed to $2M in sales for 1,500 person, $500M practice
Conducted C-level workshops to define Central American airline’s loyalty program design impacting 1.3M members;
convinced VP of loyalty to adopt rewards model and methodology and won approval from CEO for implementation
Managed 5-person client/consultant team to model financials and analyze changes to a Fortune 500 retail loyalty program’s
currency value and program benefits impacting $150M of annual incremental revenue; presented recommendations to CSO
Senior Associate 2013-2015
Identified a quantitative gap in loyalty publications and authored “PwC Aviation perspectives – The future of frequent flyer
programs: Will you win or lose?”; paper was featured in publications including HBR, Fortune, CNNMoney, and USA Today
Led member-level data analysis and modeling of customer behavior and preferences to design a new frequent flyer program,
enabling Central American Airline to break away from its loyalty provider; influenced CEO to implement recommendations
Associate / Experienced Associate 2011-2013
Co-founded and co-led PwC’s Academy to foster junior consultants’ professional development; managed 20-person team
and $55K budget; achieved participation of 350/500 members; served 2 years as an advisor after leadership
Conducted transaction-level analysis for global hotel chain across 8 brands and 500 properties to identify booking trends and
strategic channel-distribution opportunities to save $30M annually
BUSINESS COUNCIL FOR PEACE (BPEACE.ORG)
Pro-Bono Consultant
New York, NY
2012-Present
Co-led international growth strategy for El Salvadorian web development entrepreneur; strategy is now being implemented
Co-led membership-model strategy for Bpeace’s CEO to optimize member acquisition, engagement, and retention
KAO LA AMANI ORPHANAGE (TANZANIA)
Financial Sustainability Project Founder
Boma Ngombe, TZ
2010
Independently created and led financial sustainability project in Tanzania by fundraising $10K and managing 5 contractors
to build pig-farming operation that generates income for family-run orphanage that supports 30 children
Presented insights from project to 300+ attendees at TEDx Phoenixville; featured in Outward Bound course catalog
ADDITIONAL INFORMATION
Technical Expertise: Tableau (expert), Excel advanced analytics (expert), R (advanced), SQL (basic)
Interests: Public speaking; skiing, cycling, hiking; traveling (Australia, Spain, Japan); cooking Italian cuisine
RAGHAV PURANMALKA 2021 Chestnut Street, Philadelphia PA 19103 | 630-544-1114 | [email protected]
EDUCATION
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA
Master of Business Administration Candidate; Major in Marketing and Operations
Philadelphia, PA
2015-2017
Leadership: President – Travel & Hospitality Club, VP – Wharton MBA Pub, VP of Marketing – India Club, 2015-16
Wharton Representative - GAPSA (Penn Graduate Student Government)
Club Membership: Wharton’s Consulting Club, Technology Club, Scotch & Whisky Club
GMAT: 770 (99th percentile, 50Q, 46V)
SCHOOL OF ENGINEERING AND APPLIED SCIENCE, UNIVERSITY OF PENNSYLVANIA
Masters of Science in Bioengineering
Bachelors of Science in Engineering, Major in Bioengineering, Minors in Statistics and Mathematics
Philadelphia, PA
2008-2011
2006-2011
Leadership: Research and Teaching Assistant, Graduate Residential Associate, PennScience Journal (CTO)
Awards: Dean’s List (2008-2011), Bioengineering Senior Design Award, one publication in the European Journal of
Operational Research
EXPERIENCE
WYNDHAM HOTEL GROUP (Largest global hotel chain with over 7,800 properties)
MBA Intern – Loyalty Strategy and Innovation Team
Parsippany, NJ
2016
Formulated strategy to capitalize on a ~$120MM revenue opportunity within B2B channels. Facilitated buy-in from SVP of
Loyalty and SVP of Global Sales and Revenue Management.
Developed model to quantify financial impact of a new loyalty status program. Analysis served as backbone for
implementing status match and status giveaway promotions within corporate clients.
ZS ASSOCIATES (A worldwide leader in sales and marketing strategy consulting)
Consultant (post-MBA role) – Travel & Transportation Practice
Associate Consultant – Travel & Transportation Practice
Associate
Chicago, IL
2015
2013-2015
2011-2013
Project Management and Leadership:
Led five-member team in developing performance metrics and collecting requirements for a web-based airline sales
performance dashboard distributed monthly to 400+ salespersons. Presented recommendations to SVP of Global Sales.
Managed 15-member team as part of a ~30 week, ~$2MM project to consolidate sales data between 2 merging airlines.
Engagement enabled client to capture $500MM+ in revenue synergies while increasing productivity and reducing costs.
Directed four-member team over 20 weeks in providing analytical expertise to a US airline; team supported multiple high-
priority sales initiatives including the re-design of a ~$100MM travel agency incentive program.
Strategic and Quantitative Analysis:
Re-designed incentive global sales force incentive compensation plan for a ~100 property global hospitality company.
Efforts led to a consolidation of incentive programs, sales performance metrics and tools across three hotel brands.
Segmented and sized 40,000+ customers for a large private equity-backed chemical distribution client, identifying $1.5B in
uncaptured opportunity. Leveraged results in devising an optimal sales force size and structure.
Personal Impact:
Coordinated 10-member team to develop a proposal, craft client presentation and build a technology demo in response to a
request from an airline client, resulting in ZS winning a ~$1.8MM project.
Revamped firm training on quality assurance and quality control. New curriculum received an average 4.8/5.0 feedback
rating in its first year of instruction (highest among similar training courses).
BLACKROCK (World’s largest asset manager with over $4.5 Trillion USD under management)
Analyst Intern – Quantitative Financial Modeling Group
New York, NY
2010
Increased trading advantage in mortgage-based securities by forecasting refinance risk 2 weeks earlier than competitors.
Study results highlighted in a monthly research letter to clients and to senior management at BlackRock.
ADDITIONAL INFORMATION
Interests: Aviation (preparing for a private pilot license) • Loyalty programs (attend conferences, host workshops, flew 8
international first class products using points) • Peated scotch whiskeys (co-hosted scotch club at ZS) • Film (movie
collection with 400+ titles)
Skills: Advanced: SQL, R, Excel, Access, PowerPoint • Intermediate: Tableau
Languages: Hindi (Native), French (Beginner)
GAYATRI SEHDEV 2020 Walnut Street, Unit 7A, Philadelphia, PA 19103 ∙ 267-847-6021 ∙ [email protected]
EDUCATION
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA
Master of Business Administration Candidate: Majors in Finance and Strategic Management
Philadelphia, PA
2015-2017
Awarded Director’s List (top 10% of class) for both Fall 2015 and Spring 2016, and First Year Honors.
Selected as Co-Chair of the Ethics Committee, Leadership Fellow, Non-Profit Board Fellow, TA for both Accounting and
Management (Human & Social Capital), Omnicom Fellow and Leadership Representative for Cluster Council.
Member of Women in Business, Consulting, Restructuring and Media & Entertainment clubs; Alto in Philadelphia Chorus.
GMAT: 740 (97th percentile).
CAMBRIDGE UNIVERSITY
Bachelor of Arts and Master of Arts in Law
Cambridge, UK
2001-2004, 2008
President of Cambridge University Law Society; Alto in Downing College Chapel Choir.
Interned at Slaughter and May LLP, Allen & Overy LLP and Clifford Chance LLP (three of the five “magic circle” firms).
NOTTINGHAM LAW SCHOOL
Diploma with Distinction in Legal Practice
Nottingham, UK
2004-2005
EXPERIENCE
PRINCESS CRUISES – Subsidiary of Carnival Corporation & PLC, the world’s largest cruise operator
MBA Intern, Corporate Strategy and Special Projects
Los Angeles, CA
Summer 2016
Led cross-functional effort to evaluate and propose to executives a revised gratuity structure, saving $7m in costs per annum.
Analyzed behavioral and financial data to inform key product decisions, using agile/scrum methodology.
Devised detailed change management plan for firmwide implementation of recommended cost-saving measures.
KEMP LITTLE LLP – Legal 500 Tier 1 TMT law firm
Senior Associate – TMT Mergers & Acquisitions (promoted early)
Associate – TMT Mergers & Acquisitions
London, UK
2012-2015
2008-2012
Led multi-disciplinary teams of ~30 lawyers and business leads in global M&A deals, including due diligence, execution and
integration planning. Managed relationships for six key clients in the technology and media space.
Cultivated expertise in (i) IP ownership, licensing and protection, and acquisitions of IP-heavy businesses, and (ii) structuring
protective earn-out, locked box and closing account adjustment mechanisms. Conducted all M&A negotiations as lead chair.
Supervised development and progression of six direct reports, including training, staffing and appraisals. Bridged
communications between the firm’s partners/non-partners as Chair of Associates’ and Senior Associates’ Forum.
Oversaw legal fee budgets of up to £250k per transaction, with up to 10 transactions per annum.
Developed digital tool for knowledge management of precedent cases and internal expertise, cutting search time by 70%.
IMS HEALTH – PE backed, NYSE-listed global healthcare data business
Senior Corporate Attorney – In-house Legal (secondment)
London, UK
2013-2014
Selected by Head of Legal for EMEA to join team on secondment and offer expertise on legal aspects of data analytics.
Consulted with senior management and global business leads on strategic JV in South Africa, and three European data
acquisitions. Conducted business development to increase revenue for Kemp Little from IMS by over 20% year on year.
BERSAY & ASSOCIÉS – Award-winning Corporate and Employment law firm
Senior Associate – Strategy and Business Development (secondment)
Paris, France
2012
Recognized for superlative relationship-building skills and selected for innovative “lawyer exchange” with French law firm.
Created strategy for improved client-referral between Kemp Little and Bersay, doubling number of cross-referrals for 2013.
LINKLATERS LLP – Full-service, international “magic circle” law firm
Legal Assistant – Mergers & Acquisitions, Takeovers and Restructurings
Trainee Solicitor – Corporate, Banking, Tax and China Group
London, UK and Hong Kong, China
2007-2008
2005-2007
Devised and negotiated innovative bonus plan for 240+ trainees with senior management, as Trainee Forum Representative.
Led a team of six lawyers in recruitment efforts for Linklaters across four colleges in Cambridge.
ADDITIONAL INFORMATION
Community: From Fall 2016, board observer for Centre for Advocacy for the Rights and Interests of the Elderly in
Philadelphia. From 2008 to 2015, school governor for a federation of two schools in Hackney, London – successfully
implemented the federation and joint board of governors, and improved one of the schools to 2nd best in its borough.
Interests: Piano (ABRSM Grade 8 level), classical and gospel singing, travelling (especially Far East Asia), education,
reading English and French 19th century literature.
CLAIRE XINZHU WANG 135 S. 20th Street, Apt. 1103, Philadelphia, PA 19103 | 865-206-1230 | [email protected]
EDUCATION
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA Master of Business Administration Candidate; Major in Strategic Management
Philadelphia, PA
2015-2017 • Treasurer, Coffee Club; VP of Travel Tech, Travel & Hospitality Club • Member of Tech, Consulting, Marketing, and Guiding Undergraduates in their Development and Education (GUIDE) Clubs
MASSACHUSETTS INSTITUTE OF TECHNOLOGY Bachelor of Science in Management Science with Minor in Economics Bachelor of Science in Materials Science and Engineering
Cambridge, MA
2008-2012
• President, MIT China Care: organized fundraisers for Chinese orphans and mentorship events for adopted Chinese children. • Recipient of MIT Isabelle de Courtivron Writing Competition second prize (Institute Award for best multicultural writing)
EXPERIENCE
TRIPADVISOR Product Manager Intern, Owner Experience Team
Needham, MA Summer 2016
• Led development for new self-service product to be used by over 1M property owners: determined feature prioritization; worked with engineers, designers and marketing team; produced wireframes; and wrote product specs.
• Conducted survey sent to 60K owners of attractions, hotels, and restaurants worldwide, which defined the team’s Q3 and Q4 strategy for launching mobile products to owners for the first time. Presented results to Sr. Director of Product Management.
• Spearheaded the team’s effort to bring secure verification processes to mobile to drive 25% increase in mobile verifications. • Launched advertising products for Viator and LaFourchette to reduce unwanted sales leads from 25% to 15% of total. • Led a summit discussion with 15 VP and director-level participants to discuss product placements. • Girls Who Code Mentor: provided guidance to high school girls about tech industry careers.
ACCENTURE Technology Consultant
Boston, MA 2014-2015
State Child Support Enforcement Agency, Customer Relationship Management (CRM) Team • Collaborated with call center representatives to develop application solutions to increase efficiency: designed processes in
Oracle; consolidated representative applications from seven to one, decreasing call duration and customer wait time. • Initiated coordination of four project teams to ensure compatibility between customer service application and new Accenture-
designed core system; efforts resulted in design changes and decreased burden of future development and testing. • Led Accenture-MIT Buddy Program; recruited and coordinated 20 Accenture employees to mentor potential new hires
through interviews and life at Accenture, contributing to 11 accepted offers (50% yield). Healthcare Company, Cutover and Build Coordination Teams • Transitioned client from legacy software system to new Epic system for six hospitals in project management role. • Received highest “significantly above” rating (top 20%) for two consecutive years, promoted to consultant, and assumed
responsibility for managing analysts; among only 2 of 20 analysts to be promoted from project. • Prepared for system go-live by defining critical milestones, designing execution processes, and coordinating business and
technical procedures for 45 cross-functional teams, which resulted in a successful on-time system launch. • Ensured compatibility between project applications by identifying and escalating potential risks, leading daily meetings, and
facilitating communication between project teams.
Business and Systems Integration Analyst State Child Support Enforcement Agency, Case Business Team
Boston, MA
2012-2014 • Implemented $75 million child support system by leading six-member Interstate Team, accounting for 1/3 of all state child
support cases; only analyst who led a team. • Designed and led 25 joint application design sessions with 20+ client experts, demonstrated Accenture’s solution, and
assessed feasibility of system enhancements, resulting in cost savings and risk reduction for Accenture. • Received “Above and Beyond Award” and ranked at top of analyst group for delivering high-quality work, gaining trust of
clients, and taking responsibilities on project outside of required day-to-day tasks.
ADDITIONAL INFORMATION
• Interests: Board games, international travel (15+ countries), classical music, Miyazaki films • Languages: Fluent in Mandarin Chinese, basic reading in French, learning Korean
