PRIOR TO YOUR TRIP

Thank you for choosing VIA Rail. We look forward to welcoming you on board soon.

These tips are intended to provide you with the basic information you need to prepare for your overnight rail experience.

Additional information is available at viarail.ca, or by calling 1 888 VIA-RAIL (1 888 842-7245) or 1 800 268-9503 (hearing impaired).

PACKINGYour accommodations offer very limited storage space. We recommend bringing only the clothing you’ll need for the train trip and your personal essentials (including all medication) to your cabin or berth.

If you are travelling overseas and bringing larger luggage (checked baggage), please be sure to pack a flexible carry-on bag.

BAGGAGE POLICIESOur baggage services vary depending on the train. It is important to know how many items you can bring, as well as the size and weight restrictions for each item. To learn more about the specific policies regarding checked and carry-on baggage that apply to your train, please contact our Customer Centre or visit our website.

Also, don’t forget to label each piece of baggage with your name, full address and complete telephone number and e-mail address.

TRAVEL TIPS FOR OVERNIGHT PASSENGERS

Montréal–Halifax train – Cabin for 2

Canadian weather varies significantly by season and region. Visit weather.gc.ca for current conditions and forecasts for the regions and cities you plan to visit.

WHAT TO BRINGThe dress code on the train is casual. We recommend bringing a sweater as temperatures on board may vary. Here are a few other items you may want to consider taking along on your journey:

camera and batteries/chargers

binoculars

sunglasses

reading material

games

comfortable, non-slip footwear (for walking through the train)

medications and personal care products

personal audio/video system with headphones

passport and/or visas if required (for U.S. and international travellers)

Shower amenities are provided in your cabin (towels, shampoo and soap).

Additional amenities are available in Prestige class.

SAFETYAt VIA Rail, safety is our top priority. Our onboard staff will take you through our procedures shortly after boarding.

ELECTRICITYWith the exception of lower and upper berths, our cabins feature electrical outlets. The electrical current in Canada is 110 volts, 60 cycle AC. Appliances that operate on a different voltage will require an adapter.

FOOD AND REFRESHMENTSThe types of meals available on board our trains vary by train, time of year and the class you have selected. Consult our website for a glance at our menus.

Please note that onboard meal services are offered at various times, depending on the number of passengers. Your onboard crew will provide more information upon departure.

GRATUITIESService charges are not included in the ticket price, as we believe tipping to be strictly optional. Gratuities may be offered to your onboard crew at your discretion for services provided on an individual basis.

WIRELESS INTERNETFree wireless Internet is available in most major stations across Canada.

Wi-Fi is available in the service car on board the Montréal–Halifax train (Ocean).

However, Wi-Fi is not available on board the Toronto–Vancouver (Canadian) and Winnipeg–Churchill trains.

SMOKING POLICYWe are pleased to offer a smoke-free environment on all our trains. Your Service Manager or Attendant will advise you of scheduled smoking stops.

METHODS OF PAYMENT ON BOARDWe accept Visa, MasterCard, American Express and cash. We do not accept debit, prepaid credit or debit credit cards.

STOPSWe strive to stay on schedule. As a result, some station stops may be shorter than planned to make up for lost time. Please ask our onboard staff for revised times.

CONNECTIONSIf you are planning a connection with VIA Rail train, please confirm the timing with our onboard staff.

While VIA endeavors to operate on time, the realities of increased freight traffic on tracks that we do not own may give rise to significant delays. We suggest that you do not arrange connecting transportation on the day of your arrival.

For additional information, visit us online at viarail.ca or call us at 1 888 VIA-RAIL (842-7245) or 1 800 268-9503 (hearing impaired).

THANK YOU FOR TRAVELLING WITH VIA RAIL.HAVE A WONDERFUL TRIP.

VERIFYING YOUR DEPARTURE TIMEIt’s always a good idea to check if your train will be departing on schedule. Call us at 1 888 842-7245.

CHECKING INFor major stations, we ask that you arrive 90 minutes prior to departure (Vancouver, Toronto, Montréal and Halifax). For all other stations, we recommend arriving at least 45 minutes in advance. Once you’ve checked in, VIA personnel will direct you accordingly and inform you of any applicable baggage procedures.

BOARDINGWe recommend that you remain close to your train’s departure area, or in the departure lounge, and listen for boarding announcements.

DEPARTURE DAY

ON THE TRAIN

Toronto–Vancouver and Winnipeg–Churchill trains – Cabin for 2

TMTrademark owned by VIA Rail Canada Inc.85-M 10052E 6131A (06/2016)

Montréal–Halifax train – Dining car

Toronto–Vancouver train – Dining car