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T R A V E L & L E I S U R E S O L U T I O N S
Helping Travel Companies Deliver a
Better Customer Experience
Client Care, Communicated at Every TurnThe fact is, virtually every business activity you engage insends some sort of message to your customers, even ifyou don’t recognize it as being what we would tradition-ally call communications. You need to take control ofthese opportunities, or risk having your customers strug-gle with mixed messages.
The pressure to meet this standard has only becomemore intense with market changes like increasing relianceon mobile devices and the need to be able to distributeinformation across multiple channels.
With Cincom Eloquence®, here’s the blueprint for supe-rior customer communication …
How many client communication functions go into your business?
You could try and describe them all. (Don’t worry, wedid it for you. See our graphic on the next page.)
Mailroom
InformationTechnology
Marketing
Customer Service
Post-Booking Management
Sales/TravelAgents
Cincom Eloquence brings communication clarity throughout your organization ...
Sales/Travel Agents• Drives deeper personalization of content in communications• Frees agents to focus on high-value opportunities• Makes sure every communication contains the correct information and attachments/insertions
Post-Booking Management• Ensures that communications are appropriate for each customer• Eliminates errors associated with manually re-keying data
Customer Service• Eliminates a manual workaround that is plagued with inefficiencies and errors• Improves customer-satisfaction scores• Tailors communications to each passenger
Marketing• Drives deeper personalization and enhances your brand• Increases response times by 90 percent• Ensures that communications are appropriate for each customer
Information Technology• Enables IT resources to focus on higher-value tasks• Simplifies IT infrastructure• Provides rapid, efficient integrations to extend legacy platforms
Mailroom• Optimizes mailroom staff time• Reduces costs and burden• Reduces maintenance and costs of growing volume of paper
... to help you deliver a better customer experience.
Meet the Challenges of Today and Be Ready for TomorrowDepartment by department, function by function, Cincom Eloquence delivers the enhanced communica-tion capabilities that translate to your clients as “you area company truly in touch with their needs.”
Streamline customer communications at each and everytouch point. Deliver the personalized service that cus-tomers have come to expect. Manual processes thatused to take days—or even weeks—now take just min-utes to complete. Rekeying data from multiple applica-tions or databases is replaced with automated data andcontent inclusion.
Everyone wins. Your representatives have the tools theyneed to service clients right at the point of need. IT staffhas more time to spend on core initiatives. And yourclients experience faster, smarter service.
What’s the value of Cincom Eloquence across your enterprise?
• One vendor, one application – easy for users to learn and for IT to support• Scalability – easy configuration you build in phases— from department to enterprise• One template repository – centralized management of all templates and content virtually eliminates compliance risk• Integration – eliminate the need to manually re-key data from other core applications or databases• Consistency – fewer errors and more personalized content no matter which delivery channel— print or electronic
documentsolutions.cincom.com/industries-3/travel-and-leisure
T R A V E L & L E I S U R E S O L U T I O N S
About CincomCincom delivers the most intuitive communicationsolutions in the industry. By streamlining the design, deployment, delivery and management of high-volume,highly personalized communications, Cincom has helpedhundreds of travel and leisure providers worldwide:
• Acquire, strengthen and expand relationships• Reduce operating costs• Accelerate time-to-market for all communications
Cincom leads the industry in providing communication solutions that are easy to integrate, easy to use and deliver a rapid and continuous return on investment.
Cincom, the Quadrant Logo and Cincom Eloquence are registered trademarksof Cincom Systems, Inc. All other trademarks belong to their respective companies.
© 2014 Cincom Systems, Inc. All Rights ReservedFORM DSUS1403078 9/14Printed in U.S.A.
To learn moredocumentsolutions.cincom.com
1-800-2CINCOM
