TRASH TALK - Advanced · PDF fileTRASH TALK ADVANCED DISPOSAL ... Manager), Wayne Monroe ... Don Fowler (Residential Driver). 4 • FIRST QUARTER 2016 • ADVANCED DISPOSAL

ADVANCED DISPOSAL EMPLOYEE NEWS • FIRST QUARTER 2016 • 1

6 THINGS TO BE PROUD ABOUT 2015 & WHAT’S IN STORE FOR 2016?

2,539 AMERICAN FLAGS COLLECTED THIS SUMMER AS PART OF OUR FLAG RETIREMENT PROGRAM, WHICH WAS A FREE SERVICE AT ALL OF OUR LOCATIONS TO THE COMMUNITIES WE SERVE; RESULTED IN 136 MEDIA STORIES

HONORABLY RETIRED

HANDED OVER THE KEYS TO A HABITAT FOR HUMANITY HOUSE THAT WE SPONSOREDAND SPENT

300 HOURS PHYSICALLY BUILDING THUS HELPING ONE OF OUR LOCAL COMMUNITY MEMBERS IN NEED

OPENED OUR 7TH, 8TH AND 9TH COMPRESSED NATURAL GAS FUEL STATIONS HIGHER SAFETY SNAPSHOT SCORES

ACROSS ALL OPERATIONS

TIER 3 DATA CENTERS IN ATLANTA & JACKSONVILLE RUNNING STATE-OF-THE-ART INFRASTRUCTURE & STORAGE WITH HIGH SPEED CONNECTIVITY REPLACING CITRIX WITH WORKSPACE; REDUCING APPLICATION LOGIN TIME FROM OVER 2 MINUTES TO UNDER 24 SECONDS WHILE IMPROVING OTHER EFFICIENCIESSTANDARDIZATION OF TRUX CODES ACROSS THE COMPANY

IMPROVE AND STANDARDIZE IN-CAB COMMUNICATION, TELEMATICS AND ROUTING SOLUTION

HELPING US BUILD OUR MARKET SHARES AND ROUTE EFFICIENCIES WHILE GROWING OUR CUSTOMER BASE AND TEAM

INSTALLATION OF APPROXIMATELY

GAS WELLS

APPROVED TO PERFORM WARRANTY WORK “IN HOUSE” CREATE AND IMPLEMENT A KPM (KEY PERFORMANCE METRICS) TRACKING SHEET

RELOCATION AT GLACIER RIDGE LANDFILL

INSTALLATION OF COMPANY’S FIRST LEACHATE EVAPORATOR SYSTEM

FINAL PHASE OF WASTE EXHUMATION AND

PHASE 2 OF WASTE EXHUMATION AND RELOCATION AT VALLEY VIEW LANDFILL

LANDFILL

MEANS WE ARE ALL ROWING THE BOAT IN THE SAME DIRECTION, AIMING TO REALIZE

OUR VISION: WE WILL BECOME THE LEADER IN OUR INDUSTRY FOR CUSTOMER LOYALTY AND EMPLOYEE ENGAGEMENT OUR MISSION: EVERY DAY, DRIVEN TO DELIVER SERVICE FIRST, SAFETY ALWAYS

EXPAND SALES PIPELINE & FUNNEL

DEVELOP SOCIAL MEDIA STRATEGY TO ENGAGE MORE CUSTOMERS (AND POTENTIAL CUSTOMERS) IN PRODUCTIVE CONVERSATIONS

CONVERT MORE QUALIFIED LEADS TO CLOSED SALES

COMPLETED

MARKETING & SALES

TRASH TALKADVANCED DISPOSAL EMPLOYEE NEWS • FIRST QUARTER 2016

6 THINGS TO BE PROUD ABOUT 2015 & WHAT’S IN STORE FOR 2016?As a team, we can be proud of the accomplishments we made in 2015 and know that we are entering the New Year with a momentum that’s sure to make 2016 even better! Here are some highlights. What stands out about 2015 for you? How do you plan to leave your mark on 2016? Make it positive and make it safe!

20162015

2 • FIRST QUARTER 2016 • ADVANCED DISPOSAL EMPLOYEE NEWS

WHAT’S HAPPENING?

PUMPKINFEST PARADE

Advanced Disposal - Ann Arbor, Michigan, participated in the PumpkinFest Parade in South Lyon, Michigan, this October. The team had fun throwing candy along the parade route and showing off their newly detailed rear loader.

SAFETY ALWAYS! FOR 229 DAYS & COUNTING

As a company, we are dedicated to Service First, Safety Always. Recently Advanced Disposal - Chilton, Wisconsin, reached a safety benchmark of 229 days being accident- and injury-free. Together, the Chilton team members worked to keep themselves, their fellow employees and our customers safe. To celebrate his employees, Site Manager Tim Mueller rewarded each of his staff with jackets to remind them of their commendable work and show his appreciation of their dedication to safety in the facility, office, at the landfill and on the road. “We find it very important to thank them and show them how much it matters to be aware and alert, proactive and preventative. We want to make sure we can all go home at the end of the day knowing we did our jobs, and we did them safely,” commented Tim.

WOLF CREEK LANDFILL – A COMMUNITY PARTNER FOR THE LONG HAUL General Manager Virginia Villatoro consistently ensures Wolf Creek Landfill in Dry Branch, Georgia, is committed to community involvement by participating in sponsorships and local activities. Wolf Creek Landfill participated in the Middle Georgia Regional Commission 2015 Annual Meeting as a silver level sponsor. The annual meeting is organized to promote and disclose the business operations of the past year to its governing council, the business community and the public at-large.

The 10th Annual Fall Festival is the annual educational and community event hosted at Wolf Creek Landfill, and 2015 represented the largest turn out to date with more than 250 attendees enjoying all the festival had to offer. Wolf Creek Landfill hosted sixty-five third grade students from Jefferson Elementary to tour the electric plant facility and leachate tanks with Dan Bergoffen.

Far Left (left to right): Deputy Director Laura Mathis, Former MGRDC Chairman & Wilkinson County Chairman Dennis Holder, Former MGRDC Chairman & Twiggs County Commissioner Bill Hamrick. Top Right (left to right): Virginia Villatoro, General Manager and Daniel Bergoffen, Electric Plant Facility Manger. Bottom Right (left to right): Virginia Villatoro, General Manager and Patty Smith,

Scale Clerk.


WHAT’S HAPPENING?

DALE CARNEGIE LEADERSHIP GRAD We are proud of Champane Fitzpatrick, Customer Care Manager in Northampton, Pennsylvania, who received her graduation certificate from Dale Carnegie’s Leadership Training Course. By taking this corporate leadership program, Champane aims to become an engaging manager who leads a confident, inspired, empowered and enthusiastic team.

WAUNAKEE GOES PINKAdvanced Disposal – Waunakee, Wisconsin, office staff wore pink Advanced Disposal sweatshirts to show support for breast cancer survivors as well as those who have lost their battle.

STREAM CLEANUP TO KEEP RIVERS ALIVE Advanced Disposal - Atlanta North, sponsored the Stream Cleanup at Arc Way, organized by Georgia Piedmont Land Trust and Rivers Alive benefitting the Gwinnett community this fall. The Georgia Piedmont Land Trust is a conservation organization established to protect the green space around the community. Its partner, Rivers Alive, joins with organizations throughout Georgia to help preserve water quality. Advanced Disposal provided a dumpster for the removal of trash and tires from the flood plain, a space that they hope will be used for hiking by local residents.

A BIRTHDAY BOY’S DREAM COME TRUE A truck driven by Mark Pfister, Route Supervisor, stopped by Carson’s 4th birthday party in Evansville, Illinois, this fall. Carson is Advanced Disposal’s number one fan and wakes up by 5:30 a.m. every Tuesday morning to wait for the truck. His garbage truck-themed birthday party attendees all received a vest from Advanced Disposal. Thank you to Mark and Site Manager Mike Post for taking time out of their Saturday to make a special day for Carson!

Mike Kuhfuss, Jeremiah Farrior, Issac Cole, Charlie Stokes, Jim Strange and Scott Ketchum of Norristown, Pennsylvania, were winners of the

Missed Pickups Challenge.

MISSED PICKUPS CHALLENGE The Missed Pickups Challenge was a campaign created by supervisors in Norristown, Pennsylvania, to engage employees to be “Driven to Deliver.” Each driver team was tracked for a month to determine the number of missed pickups. At the end of the month, the winners with the fewest missed pickups were awarded with Advanced Disposal swag!

FIERY SKIES Sunrise over Eagle Bluff Landfill in Tuscaloosa, Alabama. Photo by Janie Smithson.

SAFETY COMMITTEEAdvanced Disposal - Atlanta North’s Safety Committee was founded by General Manager Brian Chesson, with members of each department, to promote a safety culture in the workplace. Each member is to serve for six months on the committee, which meets once a week to discuss safety topics that are presented from any employee. The committee is planning contests over time to engage and promote the best safety practices. Its first initiative, “Safety for Santa” is to remind staff members that their goal is to be home for the holidays – to emphasize the importance of safety, not only at work but also in all aspects of their lives. “Safety is not only about protecting yourself, but knowledge to empower awareness and forethought of best safety practices.”

Current members of the Safety Committee at Advanced Disposal - Atlanta North are pictured: Cindy England (Customer Service), Kayla Esparza (Broker Sales), Brian Chesson (General Manager), Wayne Monroe (Operation Manager). And not pictured: Steve Youngerman

(Compactor Repair), Ernie Ingram (Roll Off-Driver), Darryl Smitherman (Front-Load Driver), Don Fowler (Residential Driver).


WHAT’S HAPPENING?

GLOVES OFF CANCER Trey Bell, Regional Routing Specialist out of Muskego, Wisconsin, has started the program “Gloves Off Cancer” to aid those within his and other communities who are struggling with cancer. Trey graduated from Wisconsin, Whitewater as the first player in WIAC to play in a major Division I All-Star game. Before the NFL draft, where he was expected to be chosen fourth round, he suffered from

two torn Achilles tendons. He was still able to play for the Buffalo Bills before choosing the path of arena football. He spent years playing for the Chicago Rush and Grand Rapids Rampage before he went back to school and graduated in 2010 with a major in human health performance.

In 2014, Trey was diagnosed with non-Hodgkin’s lymphoma. “I don’t think the community understands what cancer means to an individual. There is a huge possibility of death with this disease, not to mention the mental and physical stress that is placed not only on them, but their family.” Trey created the “Gloves Off Cancer” program to build a sense of community around these families through fund-raising and offering a safe space for individuals to communicate with others going through similar experiences. “Your family doesn’t always understand what you are going through, though they try. It is helpful to talk with others who are facing the same issues. The last thing family members of those battling cancer want to do is ask for help, though they have medical bills upward of $20,000 depending on treatment severity and insurance. This program provides financial backing for families within the community,” said Trey.

Through events and online sales, Trey’s program is just taking off. This fall, Trey, along with the help of his community, raised over $6,000 at the Wisconsin Whitewater closing game. “Attendance was up 50-60 percent of what a closing game would normally have. I am appreciative of the

bands, radios and local businesses for their involvement.” The university contacted several former players to attend. Trey, the players, along with General Manager Jim Leszczynski, who was a lead organizer, went around the tailgate selling t-shirts and taking donations.When asked if there was anything else he wanted to include, Trey said, “I want to thank the drivers from Advanced Disposal - Madison, Wisconsin, who have donated a substantial amount to this cause

and I am filled with gratitude.” Advanced Disposal is proud to support Trey and “Gloves Off Cancer”. If you would like to purchase a t-shirt to support the cause, please visit http://eliteapparelwi.com/new-products-3/.

RETIRED WITH HONOR

Thank you to the Advanced Disposal locations that participated in the inaugural year of our Flag Retirement Program designed to retire and recycle old or worn flags that are no longer in use. A handful of collected flags were properly retired as stipulated by the U.S. Flag Code in a special Veterans Day ceremony at Magnolia Cemetery in Orange Park, Florida. The remaining flags, over 2,500, were shipped to our partner, American Flag Recycling in Butler, Wisconsin. Because of the overwhelming success of our inaugural year, we anticipate continuing this program for years to come.


WHAT’S HAPPENING?

PROMOTIONS & NEW HIRESPROMOTIONSCongratulations to the Advanced Disposal team members below on their recent promotions.

Andrea Newell – Accounts Receivable Supervisor, Batavia, IllinoisBen Dykstra – District Sales Manager, Batavia, IllinoisBrett Coogan – Operations Manager, Emerald Park LandfillBrian Helding – Operations Manager, Wausau, WisconsinBruce Vance – Route Manager, Hartland, WisconsinChris Sattler – Route Manager, Wausau, WisconsinDerek Holmen – Operations Manager, Rochester, MinnesotaDewey ‘Leroy’ Overturf – Site Manager, Davis Junction, IllinoisGary Gartmann – Site Manager, Minocqua, WisconsinJim Leszczynski – General Manager, Waunakee, WisconsinJohn Novak – Route Manager, Sheboygan, WisconsinJustin Hicks – Operations Manager, Boone, MissouriKari Rabidea – Regional Environmental Compliance Manager, Hilbert, WisconsinKelly Rooney – District Manager, Northville, MichiganMatt Cullison – Operations Manager, Decatur, IllinoisMelissa Brock – General Manager, Wisconsin Rapids, WisconsinMike Thun – Site Manager, Sheboygan, WisconsinTim Curry – Midwest Region Landfill Manager, Batavia, IllinoisTim Mueller – Site Manager, Chilton, WisconsinWayne Oscor – Area Safety Trainer, Fort Atkinson, WisconsinWill Aiello – Residential Recycling Driver, Norristown, Pennsylvania

NEW HIRES Welcome aboard to those who recently joined the best team of environmental professionals in the business!

Edward Turner – Driver, Norristown, PennsylvaniaEmmanuel Maxwell – Lead Technician, Norristown, PennsylvaniaGreg Hale – General Manager, Decatur, IllinoisJerry Kreuzman – General Manager, Melrose Park, IllinoisKathleen Catherall – Corporate Marketing CoordinatorPhilip A. Alia, APR – Corporate Marketing ManagerSean Quinn – Site Manager, Wisconsin Rapids, WisconsinTravis Reuland – Outside Sales Representative, Hartland, WisconsinZachary Salata – Vice President of Financial Reporting

CONTRACT NEWSEAST REGIONDouglass Township, Pennsylvania, residential renewalDouglass Township, Pennsylvania, landfill disposal renewalFayette City, Pennsylvania, residential and commercial winGeistown Borough, Pennsylvania, residential renewalLeesburg, Indiana, residential renewalNewburgh, Indiana, residential renewalNorthampton, Pennsylvania, residential renewalPierceton, Indiana, residential renewalSlatington, Pennsylvania, residential renewalWest Easton, Pennsylvania, residential win

MIDWEST REGIONVillage of Eland, Wisconsin, residential winGrant, Township, Wisconsin, residential renewalTown of Hiles, Wisconsin, residential renewalTown of Lynn, Wisconsin, residential renewalVillage of Milladore, Wisconsin, residential renewalPine Valley Township, Wisconsin, residential renewalCity of Ripon, Wisconsin, residential renewalSouthwest Wood County Recycling Commission, Wisconsin, residential renewalTown of Marathon, Wisconsin, residential renewalTown of Vesper, Wisconsin, residential renewalTown of Vinland, Wisconsin, residential renewalTown of Washburn, Wisconsin, residential renewalVillage of Winneconne, Wisconsin, residential renewal

SOUTH REGIONCity of Jacksonville, Florida, residential renewalChickasaw, Alabama, residential renewalClay County, Florida, residential renewalCochran, Georgia, residential and commercial renewalDoerun, Georgia, residential renewalGilmer County, Georgia, convenience center renewalGray, Georgia, residential and commercial renewalGwinnett County, Georgia, sludge hauling and landfill disposal winHancock County, Georgia, convenience center renewalLinden, Alabama, residential renewalMacon, Georgia, residential winPhenix City, Alabama, residential renewalRoberta, Georgia, residential renewalSaraland, Alabama, residential renewalUnion City, Alabama, residential renewalWetumpka, Alabama, residential renewal

QUOTE OF THE MONTH

“A satisfied customer is the best business strategy of all.”

– Michael LeBoeuf, American Businessman and Author


EMPLOYEES OF THE MONTH

NOVEMBER EMPLOYEES OF THE MONTH

SOUTH REGION

JEFF GRIFFINEQUIPMENT OPERATOREAGLE POINT LANDFILL“If I had 12 Jeff ’s, my life would be fantastic! He’s a hard working guy and is always willing to assist other employees in any way he

can,” said Operations Manager Scott Mann.

What is your dream vacation?To see and hunt wildlife in Alaska would be a great way to spend my vacation.

ALANNA TURNERSALES COORDINATOR AND CUSTOMER CARE REPRESENTATIVEMILLEDGEVILLE, GEORGIA

“Alanna is hard working, friendly and considerate to our customers and her fellow

coworkers. She is a real asset to our team,” said General Manager Michael Cavan.

If you could have a superpower, what would it be and why?I would like the ability to talk with animals like a real life Eliza Thornberry.

EAST REGIONSCOTT HOLMESENVIRONMENTAL TECHNICIANARBOR HILLS LANDFILL

“Scott has taken on several new responsibilities. He is meticulous in his control of the leachate collection

system and is quick to respond to needs and troubleshooting system problems,” said Site Manager John Perugia.

What is your dream vacation? Go to Australia – the land down under!

TAMMY ODEHCOMMERCIAL CUSTOMER CARE LEADNORTHVILLE, MICHIGAN“Tammy is always smiling and laughing even when dealing with the most difficult situations,” said Customer

Care Manager Ana Dillon.

If you could have dinner with anyone (alive or deceased) who would it be?My mom and grandmother because of the lasting impression they left on me.

BOB BASLERROLL-OFF DRIVEROMRO, WISCONSIN

“Bob has an extraordinary presence about him from the way he carries himself with our customers to being the ‘big brother’ to new hires. He

brings innovative ideas to the management team in Omro and is helpful giving specific instructions for unique accounts. Finally, and most impressive, Bob also has a flawless safety record throughout the course of his career,” said Supervisor Anthony Tofari.

What do you enjoy doing in your leisure time, such as hobbies and interests?Hunting, fishing and spending time with family.

BETH HOBBSDISPATCHERDECATUR, ILLINOIS

“Beth is one of a kind! She has many years of experience in the business and is great at her job,” said Office Manager Tamyra Myers.

“We enjoy Beth’s attitude and are proud to have her on our team. She loves her job and it shows!”

If you were stuck on an island, what three items would you bring with you? Flint, toothbrush and a knife.

Trash Talkers are top sales performers – one from each region – who have been selected based on net revenue sales, retention, closing margins and other qualifications determined by their supervisors. Congratulations to September’s Trash Talkers!

LORI LAMBSOUTH REGIONGrowth RepresentativeAtlanta, Georgia Lori finished the month selling just over $5,025 in net new business, thus finishing the month at over 295% of her goal.

BEN LEONARDEAST REGIONTerritory RepresentativeHarrisburg/Shippensburg, PennsylvaniaBen has led the division in exceeding his expected

activities with a strong funnel in CRM and secured $2,339 of new revenue, which is 135% of goal. Ben started with Advanced Disposal in December 2014. He and his wife, Sara, are expecting their first baby in December. “Ben has a “go-get ‘em” attitude and is focused on his goals.” Congratulations, Ben!”

ALAN WINERMIDWEST REGIONOutside Territory ManagerWaunakee, Wisconsin Alan had a net new business revenue of $6,128 for 340% of his monthly goal. Alan was also at 109%

of his sales activities for the month.

SOARING CUSTOMER SERVICE SCORESCongratulations to the following Customer Care Representatives for being chosen by Advanced Disposal to receive the Customer Service Excellence Award for September 2015:

Midwest Region: Jenny Taylor – Decatur, Illinois

South Region: Elizabeth Conant – Moody, Alabama

East Region: Clinton McDaniels – McClellandtown, Pennsylvania

MIDWEST REGIONSALES

TRASHTALKERS



SOUTH REGION

EAST REGIONROBERT PALUMBOHEAVY EQUIPMENT OPERATORGREENTREE LANDFILL“Bobby is always willing to work when needed and help with any task. He comes to work everyday with a smile

on his face and is a pleasure to work with,” said General Manager Don Henrichs.

If you were to choose a color from a box of crayons to describe you, what color would you be and why?Green! Lots of things are green!

WENDY COOKCOLLECTIONS CLERKNORTHVILLE, MICHIGAN

“Wendy is a hard worker, gets to know her customers and has a good working relationship with other employees. She is very witty and

makes the day enjoyable,” said Collections Manager Erica Vetter.

If you could have dinner with anyone (alive or deceased) who would it be?Elton John.

DAVID FORBESHEAVY EQUIPMENT OPERATORVALLEY VIEW LANDFILL

“David is a team player with a positive attitude. He is always willing to do as asked, even when it is outside his job description,”

said Landfill Site Manager Ken Wuehler.

If you could be a superhero, who would you be and why?Superman because he is my grandson’s favorite and it would be cool to fly.

KANDI KERNANCUSTOMER CARE REPRESENTATIVEDECATUR, ILLINOIS

“Kandi makes a lasting impression on her customers through laughter and singing, but ultimately with her helpful

nature and caring attitude,” said Office Manager Tamyra Myers.

If you were stuck on an island, what three items would you bring with you? A coast guard ship filled with operators and amenities like a cruise, money to spend and a good friend to enjoy the journey with.

Trash Talkers are top sales performers – one from each region – who have been selected based on net revenue sales, retention, closing margins and other qualifications determined by their supervisors. Congratulations to October’s Trash Talkers!

JOHN FOYSOUTH REGIONOutside Sales RepresentativeAtlanta, Georgia

John finished this month selling just over $165,000 gross billed revenue for

the month, thus finishing at over 150% of his goal.

CHRIS EBANIETTIEAST REGIONContractor Sales RepresentativeCharlotte, North CarolinaChris attained $121,785 in

monthly temporary revenue.

TOM DISONMIDWEST REGIONOutside Sales RepresentativeRochester, Minnesota

Tom secured $6,735 in new business, which is 428% of his monthly goal. “Tom

does a great job of promoting our company while working hard to secure long-term relationships,” said District Sales Manager Jason Sturino.

SOARING CUSTOMER SERVICE SCORESCongratulations to the following Customer Care Representatives for being chosen by Advanced Disposal to receive the Customer Service Excellence Award for October 2015:

Midwest Region: Demarlon Brown – Decatur, Illinois

South Region: Patricia Young – Moody, Alabama

East Region: Faith Gerbec – Warren County, Pennsylvania

DECEMBER EMPLOYEES OF THE MONTHMIDWEST REGION SALES

TRASHTALKERS

PATTY SMITHSCALE CLERKWOLF CREEK LANDFILL

“Patty is a vital part of Wolf Creek Landfill. She completes her tasks in a timely and professional manner, has a can-

do attitude and is a joy to work with everyday,” says General Manager Virginia Villatoro.

If you were a box of cereal, what would you be and why?Lucky Charms because they are magically delicious!

SHEDDRICK DURAND WASHINGTONLEAD DRIVERST. JOHNS COUNTY, FLORIDA

“Durand works tirelessly, goes above and beyond and is a team player. He is integral to our

success,” said Supervisor Ray Mazzaferro

What is your dream vacation?To go to Fiji and have dinner with my wife on the beach at sunset.

GOOD SAMARITAN

TREY BELLREGIONAL ROUTING SPECIALISTGREENTREE LANDFILL

Cancer” to build awareness and funds for families and individuals battling cancer. “I want to make it a place you can communicate with other cancer patients,” Bell said. “It’s hard communicating with people – not all families understand.” This program would provide financial backing, through fundraising, for families to get through to that next stage and that next portion of their life after cancer.

Trey Bell is a Non-Hodgkins Lymphoma survivor in remission. He has recently started a new program called “Gloves Off


SOUTH REGION

RICKY PAGEDRIVERCLAY COUNTY, FLORIDA“Ricky has an excellent attitude and sets an example with his devoted job performance each and every day,” said Supervisor Marc Berry.

If you could have a super power, what would it be and why?The power to heal. Everyone suffers from something.

JENNIFER MERRITTCOLLECTIONS/DISTRICT HUMAN RESOURCES RECRUITERMILLEDGEVILLE, GEORGIA“Jennifer has proven she is capable of handling multiple tasks at once, and she does it exceptionally well. It is important

that our staff can multitask at a smaller location such as ours. I am very appreciative of her hard work,” said General Manager Michael Cavan.What’s your dream vacation?Skiing the slopes with my husband in Colorado!

EAST REGION

JOE ZIMMERMANLANDFILL GAS TECHNICIANCUMBERLAND COUNTY LANDFILL AND SANDY RUN LANDFILL“Joe is a detail-oriented, self-starter who gets things done the right way the first time.

Both his sites have seen huge improvements in system maintenance and collection efficiency. He is my go-to gas technician,” said East Region Landfill Gas Program Manager Bill Tennant. If you could have dinner with anyone, who would it be?J.J. Watt of the Houston Texans.

TAMMY MULLINS COLLECTIONS CLERKIRVINE, KENTUCKY

“Tammy always has a positive attitude and spreads that positivity to her co-workers. She is a true owner of her role and is

always looking for ways to improve; she strives for excellence on a daily basis,” said Controller Ingrid Ball.What’s your dream vacation?Europe!

RANDY FORTSONROLL-OFF DRIVERDAVIS JUNCTION, ILLINOIS“When there’s a job that no one can do, Randy can. He has been an exemplary employee, being adaptable and willing to help the company in anyway possible,” said

Commercial Supervisor Rob Canciamille.If you could have a super power, what would it be and why?I would clone myself so I could be in two places at once. One of me on the beach while the other works.

DEMARLON BROWNCUSTOMER CARE SPECIALISTDECATUR, ILLINOIS“Demarlon has always shown compassion for his customers – he provides exemplary customer service daily. His laughter and smile are contagious, and he serves as an

example to his other employees,” said Office Manager Tamyra Myers.What’s your dream vacation?A trip to England.

Trash Talkers are top sales performers – one from each region – who have been selected based on net revenue sales, retention, closing margins and other qualifications determined by their supervisors. Congratulations to November’s Trash Talkers!

TODD JOHNSTONESOUTH REGIONTerritory Sales RepresentativeJacksonville, Florida“Todd had $8,793 net revenue on a goal of

$975. He recently came to us from Advanced Disposal National Accounts and has done a wonderful job,” said District Sales Manager Butch Pustay.

TIM KINCAIDEAST REGIONAccount ManagerAllentown, PennsylvaniaTim knows he must have a plan to achieve his personal goals as well as his company

goals. This month, Tim proactively renewed thirty agreements. Twenty-five of the renewed agreements were five-year deals. Additionally, he made three proactive visits, sold six new temporary jobs, one permanent new account and only lost one account to the competition.

BILL NEBLOCKMIDWEST REGIONOutside Sales RepresentativeRockford, IllinoisBill finished November over 300 percent of his goal. “Bill

puts in the necessary work to be a consistent top performer for us in Illinois; he’s usually one of the first people at the office in the morning and does a tremendous job with his organization,” said Sales Manager Greg Lower.

SOARING CUSTOMER SERVICE SCORESCongratulations to the following Customer Care Representatives for being chosen by Advanced Disposal to receive the Customer Service Excellence Award for November 2015:

Midwest Region: Leanne Miller – Rochester, Minnesota

South Region: Brandy Manly – Moody, Alabama

East Region: Miranda McKenzie – Northampton, Pennsylvania

JANUARY 2016 EMPLOYEES OF THE MONTHMIDWEST REGION SALES

TRASHTALKERS



MORE KUDOS“A note of appreciation for outstanding service. On Thursday, October 22, 2015, your

collector of recycle material at our condominium took the extra few seconds to provide that little extra service that makes people feel good. Generally the collector, after dumping the contents into his truck, simply slides the empty basket across the driveway toward the garage door, which is just fine with us. However, on Thursday, the resident of our unit 506, a somewhat elderly lady, happened to be standing outside her garage when her service was performed. In this case, he did not simply slide the empty basket across the driveway but walked up to the garage door and handed the empty basket to this lady. I observed the above and would ask that you pass on our appreciation of this ‘over and above’ level of service to your employee.”

– Robert Burgardt, Hartford, Wisconsin

KUDOS FROM THE FIELD

“In a time when too many people are in a hurry, impolite and seemingly uncaring, a young man who works for you stands out in a good way. His name is Justin. We met a couple months ago when he was picking up at my neighbor’s, and I had come to take her trash and recycle bins in for her. When I walked down the street toward the next neighbor’s home, he thought I wanted to say something else and walked back toward me. I told him I had just come to take the trash and recycling bins up to their garage for them, as they are in their 90s. The next week, Justin took their trash and recycle bins up to their garage and has continued to do so ever since. It would seem to me he is on a timed schedule as he is always hurrying whether I see him from outside or through a window. For him to take the extra time to place their bins by their garage, I believe is very commendable. I believe Justin is doing an excellent job by going further than what is required of him. So, thank you, and thanks again to Justin for doing such a great job and being a fine young man.”

– William Mueller, Chippewa Falls, Wisconsin

“I'm always really bad about moving my can to the end of the driveway, but whenever I forget, the garbage man goes the extra mile to retrieve the container anyway. Thank you for the extra effort.”

“There is a lot to say about these guys that work every day whether it's hot or cold, rainy or sunny - it's not an easy job to do on a daily basis. I just want to say THANK YOU! Y'all are doing a great job, so keep up the good work. I'm sure everyone else feels the same way. Once again, thank you!”

“Many thanks for ALWAYS doing such a great job. I know the job is probably a thankless one, but we hope you all know we appreciate everything you do to make our lives cleaner!”

INTERACTIVE BIRTHDAY CARD CAMPAIGN RESULTSWe want you to know how much you are loved by your customers.

As a birthday gift to you (Advanced Disposal turned 15 years old this year), our customers have shared their kudos with you - in fact 448 specific notes of thanks! Here are just a few:

THANKS ADVANCED DISPOSAL TEAM!

To see more kudos for yourselves, visit

WWW.ADVANCEDDISPOSAL.COM/ABOUT-ADVANCED-DISPOSAL/KUDOS THAT’S A 5% CONVERSION RATE (ADVANCED DISPOSAL AVERAGES 10 KUDOS PER MONTH)

TOTAL KUDOS448

THAT’S 39% OF THE UNIQUE PAGEVIEWS CONTINUING TO KUDOS

CONTINUED TO THE

WEBSITE9,324

WERE UNIQUEPAGEVIEWS23,761

24,643 TOTALPAGEVIEWS

“I'm always really bad about moving my can to the end of the driveway, but whenever I forget, the garbage man goes the extra mile to retrieve the container anyway. Thank you for the extra effort.”

“There is a lot to say about these guys that work every day whether it's hot or cold, rainy or sunny - it's not an easy job to do on a daily basis. I just want to say THANK YOU! Y'all are doing a great job, so keep up the good work. I'm sure everyone else feels the same way. Once again, thank you!”

“Many thanks for ALWAYS doing such a great job. I know the job is probably a thankless one, but we hope you all know we appreciate everything you do to make our lives cleaner!”

INTERACTIVE BIRTHDAY CARD CAMPAIGN RESULTSWe want you to know how much you are loved by your customers.

As a birthday gift to you (Advanced Disposal turned 15 years old this year), our customers have shared their kudos with you - in fact 448 specific notes of thanks! Here are just a few:

THANKS ADVANCED DISPOSAL TEAM!

To see more kudos for yourselves, visit

WWW.ADVANCEDDISPOSAL.COM/ABOUT-ADVANCED-DISPOSAL/KUDOS THAT’S A 5% CONVERSION RATE (ADVANCED DISPOSAL AVERAGES 10 KUDOS PER MONTH)

TOTAL KUDOS448

THAT’S 39% OF THE UNIQUE PAGEVIEWS CONTINUING TO KUDOS

CONTINUED TO THE

WEBSITE9,324

WERE UNIQUEPAGEVIEWS23,761

24,643 TOTALPAGEVIEWS

David Eichermuller, Bryceville, Florida


COMPANY NEWS

INVEST IN 2016 AND BEYONDThe New Year is a time when many of us resolve to make changes in our lives for the better. There’s one change you can make now that will pay off for many, many years to come. If you haven’t already, invest in Advanced Disposal’s 401(k) retirement plan and help ensure your retirement years (you know, the ones you’re working so hard for now) are enjoyable and what you expect. Many people delay enrolling, but now is as

good a time as ever to begin saving. If you’re already enrolled, consider increasing the amount you contribute. Make your money start to work for YOU!

Advanced Disposal is proud to match 50 percent of your first 6 percent of contributions. That’s free money! Many companies quit matching contributions a few years ago, but not Advanced Disposal! We want to increase our participation and the total number of dollars spent matching because, after all, you work hard; you deserve to retire and enjoy yourself. We have people to help you get set up and start saving for your retirement. Contact the Corporate Benefits Manager for your enrollment information.

MAKE UPDATES ON YOUR TERMS - ADVANCING TECHNOLOGY WITH ADP EMPLOYEE SELF-SERVICE TOOL The Human Resources/Payroll Department is very excited to offer you an ADP Employee Self-Service tool that will provide our team members with unprecedented, swift and convenient access to view and update personal and pay information.

In Employee Self-Service, you can do any of the following:

• View and update address and phone numbers

• View and update emergency contacts

• View and update direct deposit information

• View and update tax filing information

• View your pay statements and annual statements

• View and update benefits when eligible

For access/registration instructions or for any questions, please contact your manager or site administrator.

401(K) FACTS • Plan Provider: VOYA Financial

• You choose how much pre-tax income you wish to contribute

• Amount is automatically deducted from your paycheck

• You do not pay taxes on your salary deferrals or earnings until you take a withdrawal from the plan

• Generally, if you take the distribution after age 59½, there is no tax penalty

• $4.6 million last year = amount Advanced Disposal spent matching contributions

• Can enroll any time


FACILITY SPOTLIGHT

ADVANCED DISPOSAL OPENS NINTH COMPRESSED NATURAL GAS STATION IN BATAVIA, ILLINOIS

In November, Advanced Disposal - Batavia, Illinois, successfully opened the company’s ninth Compressed Natural Gas (CNG) fueling station.

The Batavia CNG station cost approximately $2 million to build. Fourteen of the company’s trucks fill up at the station every night and keep the greater Batavia community cleaner and greener every day. This number will increase as we replace retiring diesel trucks once their useful life has expired. A CNG truck costs between $30,000 and $40,000 more than a comparable diesel truck. About 25 percent of our collection routes in the Batavia area run on CNG, and customers will notice the logo on the trucks reads “powered by CNG.”

CNG is an alternative fuel used for internal combustion engines. It generates low hydrocarbon emissions and is considered a clean energy. While the U.S. imports more than 47 percent of the oil it uses, 98 percent of the natural gas used in the U.S. is produced in North America. In the U.S. alone, Natural Gas Vehicles offset

the use of about 400 million gallons of gasoline in 2013, and that number is only increasing, according to the Natural Gas Vehicles for America.

Advanced Disposal is proud to be a part of this natural gas movement.

STONE’S THROW LANDFILL NAMED LANDFILL OF THE YEARAdvanced Disposal’s Stone’s Throw Landfill in Tallassee, Alabama, was presented with the Landfill of the Year Award by Alabama Department of Environmental Management (ADEM) this November at the Solid Waste Association of North America (SWANA) conference at Lake Guntersville State Park.

This is the fourth year ADEM has presented the Landfill of the Year Award. Nominations are accepted from inspectors and permit engineers as well as an internal compliance team. A landfill must be in compliance to earn a nomination and is then judged on community involvement, sponsorships, innovation, appearance and general aesthetics. Advanced Disposal’s Star Ridge Landfill in Moody, Alabama, is also a recipient of this award. Congratulations to General Manager Herman Kitchens and his team of environmental professionals for making their landfill one of the best in the industry.

Stone’s Throw Landfill is collocated with an Advanced Disposal collection company at 1303 Washington Boulevard in Tallassee, Alabama. The landfill produces and sells carbon offset credits on the Climate Action Reserve (CAR) carbon exchange. The credits are for sale on this exchange to companies

that voluntarily choose to offset their own carbon footprint by purchasing carbon credits. Stone’s Throw Landfill is able to produce these credits because Advanced Disposal installed and operated a landfill gas collection system years in advance of it being required by current regulations and by its air permit.

The landfill was once closed by a former owner and then reopened by Advanced Disposal in spring of 2002. It currently accepts an average of 1,050 tons per day. At current tonnage, the landfill has capacity until 2053. It has an exceptional environmental record and has current disposal contracts with Tallapoosa, Montgomery, Elmore and Macon Counties and the Cities of Notasulga, Alexander City, Tallassee and accepts waste from Advanced Disposal subsidiaries and multiple third party haulers.

• Tube Socks (boys size 7 – 9 recommended)

• Polyester Fiberfill• Large Pom Balls• Googly Eyes• Buttons• Scissors• Tacky Glue

• Orange Felt• Red (or any color) Felt cut

into 1-inch wide strips• Black Puffy Paint• ½ Cup Rice per Snowman• Rubber Bands

SUPPLIES:

• If you end up with larger socks, trim them down so the stretchy part is separate (this will be used for the snowman’s hat).

• Pour ½ cup of rice into the bottom of the sock.• Fill the sock about ¾ full of polyester fiberfill (or until you have

the desired size snowman). Securely tie off the top of the sock with a rubber band. Use a second rubber band to create the head of the snowman.

• Tie the red strip of felt around the middle rubber band to form a scarf for your snowman.

• Glue buttons down the side of the snowman.• Cut a triangle out of orange felt for the nose, and use the googly

eyes to make the snowman’s face.

INSTRUCTIONS:

KIDS’ CORNER: Sock SnowmenA great way to recycle socks that have lost their matches!

Source: www.mamaslikeme.com

• If you used a smaller sock, you can just fold the top of the sock over the rubber band to form the hat and glue a pom ball to the top. If you used a larger sock, you need to secure one end of the cut portion with a rubber band and then fold over the remaining side to form a separate hat. Glue a pom ball to the top of the hat.

• Put the hat on top of your snowman, and use the puffy paint to create a smile.

CHRISTMAS PARTY

Advanced Disposal –Chilton, Wisconsin, hosted a Kids Christmas Party this year for all employee’s children and grandchildren. This year, about thirty children attended the event, held at a local bowling alley. Santa Claus came and took pictures and brought his elf to do face painting, which the kids loved! Every child received a gift and left with a smile on their face.

Follow us!Printed on Recycled Content Paper

Site Manager Tim Mueller, Maintenance Manager Keith Mueller, Administrative Assistant Teresa Reichwald and Santa Claus

PHOTO OF THE MOMENT

This beautiful photo was taken at our Valley View Landfill in Decatur, Illinois, by Adrianna Myers. Adrianna, 16, is the daughter of Brian and Tamyra Myers (who serves as our office manager).

Documents

TRASH TALK - Advanced · PDF fileTRASH TALK ADVANCED DISPOSAL ... Manager), Wayne Monroe ... Don Fowler (Residential Driver). 4 • FIRST QUARTER 2016 • ADVANCED DISPOSAL