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NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Transportation Performance Management in Arkansas
Michael Henry P.E. Performance Management Team Led
Transportation Planning and Policy Division Arkansas Department of Transportation
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Arkansas’ Highway System
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
MPOs
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Top Level Administration
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Organizational Structure
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Where does TPM fit in?
Strategic Direction
Performance Management
Long Range Transportation
Plan
Organizational Management
Modal Plans
SHSP TAMP Human
Resources IT
Support
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Status
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Organization and Culture
41%
39%
39%
36%
29%
27%
21%
25%
44%
47%
43%
48%
51%
54%
53%
55%
16%
14%
18%
17%
21%
19%
26%
20%
0% 20% 40% 60% 80% 100%
Training and Development
Department Culture
Management Practices
Employee Communication/Relations
Teamwork
Department Mission and Purpose
Job Satisfaction
Overall
Overall Satisfaction
Neutral/Dissatisfied Satisfied Very Satisfied
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Professional Development
Performance Review
Compensatio
n
Essential Job
Functions
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Strategic Direction
Vision: Continue
to preserve and
improve Arkansas’
transportation
system
emphasizing
safety, efficiency,
quality, trust, and
stewardship with a
public service
focused
workforce.
Mission: Provide
safe and efficient
transportation
solutions to
support Arkansas’
economy and
enhance the
quality of life for
generations to
come.
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Target Setting
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Performance-Based Planning
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Performance-Based Programming
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Data Management
Traditional ARDOT Storage
Future ARDOT Storage
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Data Management
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Data Survey Results Staff from the
following
Divisions
Data from the
following
Divisions
use
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Data Survey Results
7%
72%
21%
No Not Sure Yes
Does Data Documentation Exist?
8%
4%
45%
5%
2%
2%
5%
29%
On individual computers
Hard copies
On a server
In a specialized software
Legacy mainframe data systems
Outside agency
Other
Not Sure
Where is data stored?
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Data Survey Results
No 34%
Not Applicable 16%
Not Sure 28%
Yes 22% 27%
14%
43%
16%
No Not Applicable Not Sure Yes
Is data governance formalized? Does a structure for managing data exist?
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
TPM Workshop
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
CMM Results
0
5
10
15
20
2 2 2 2 2 2 3 2 2 2 Median:
25
Maturity Level: 1 2 3 4 5
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Doing Good
0
5
10
15
20
2 2 2 2 2 2 3 2 2 2 Median:
25
Maturity Level: 1 2 3 4 5
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Need More Work
0
5
10
15
20
2 2 2 2 2 2 3 2 2 2 Median:
25
Maturity Level: 1 2 3 4 5
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
NOACA TPM Workshop Cleveland, Ohio
July 20, 2017
Questions???
