Since the onset of recession in 2008, transportation and logistics companies were forced to re-examine their core operational

metrics in quest of levers to augment organizational performance. Companies started benchmarking to evaluate how they

were performing on productivity when compared to peers and industry standards. Information Technology (IT), characterized

by an ageing infrastructure and disparate systems, was at the core of the problem, hampering productivity and the ability

to provide seamless and standardized services to customers. In the absence of ‘off-the-shelf’ packaged applications, CIOs

tasked themselves with developing ‘integrated core operations systems’ focused on business transformation.

HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems.

HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations,

thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation

platform’ built on a scalable and flexible applications architecture.

Systems Transformation

Transportation and Logistics

Driving BusinessTechnology

through

• Consulting services to assess the depth of business and IT problems and recommend a plan

• Integration of systems to eliminate information silos by enabling a SOA layer

• Integration of multiple data repositories through EDI and EDWs

• Platform unification for process streamlining and standardization through BPM and BPR

• Implementation of a unified system, data and process view of the core applications landscape

• Enabling shared services for operations support, like invoicing and collections shared services through BPO

• Identify and eliminate redundancies through continuous monitoring of KPIs

Core Systems Transformation Methodology

• Lack of complete visibility into freight and non-freight costs

• Ability to proactively act on milestone alerts across delays, shipments and non-compliance

• Non-standardized processes and services to customers

• Decreased productivity driven by lack of integration

• Operational inefficiency and limited ability to control costs

• Lack of flexibility and agility in operations

• Disparate applications – Lack of single source of truth

• Integration of disparate systems

• Modernization of core operational systems based on legacy

• Mapping business pain points to underlying IT problems

• Inability to leverage a centralized shared services model to capitalize on cost and efficiency levers

Business Challenges Technology Challenges

Focus Areas of HCL transformation Roadmap The HCL Approach

Business Benefits

• Integrated support of business process, applications and infrastructure, laying the foundation for process transformation

• Unified data, systems and processes to improve efficiency of operations

• Revenue and profit realization with an improvement goal of 8-9% growth

• Higher visibility into operations leading to better utilization of assets

• Unified customer information leading to improved revenue realization per customer

• Better management of global contracts and higher customer satisfaction

• Continuous monitoring of business benefits through pre-defined KPIs at every level

• Shared services to manage and run operations and IT services to drive increased profitability

Why HCL?

• HCL is the only service provider to have successfully delivered on a core system transformation initiative in an onsite-offshore model

• HCL has partnered with a leading logistics provider to develop the world’s first single instance business operating platform and a suite of applications to support their core business processes

• HCL has industry-specific process repositories, frameworks and accelerators for the transportation and logistics industry, to help expedite the realization of transformation goals and provide a predictable outcome

• HCL is the largest services provider for the transportation and logistics industry globally

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?

www.hcltech.com

• Business case creation

• Assessment of current state, vision and goals

• Gap identification

• Identification of pilot programs and applications

• Roadmap creation

Blueprint Consulting

• Creation of a core customized platform for application development

• Establish platform standards (dev, test, ops)

• Creation of cloud instances

• Implementation of pilot programs and applications

Platform Customization

• Development of new applications on the platform

• Platform enhancements

Platform Execution

Master Data• Customer• Vendor• Location

Foundational• Enterprise Services• BPM/ Rules Engine• Workflows

Operations• Air/ Ocean/ Road• Quoting/ Booking• Pricing/ Rating• Shipment• Master Bill

Corporate• Finance• HR• Sales Force • Automation• Intranet

Enterprise• Global Invoicing• Imaging• Data Warehouse 2.0• Business Intelligence• Analytics/ Dashboard