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Transportation and
Housekeeping
• Patient Flow: The Bigger Picture• Common Issues• Technology
Agenda
• Transport– Patients– Specimens/blood– Equipment
• Housekeeping– Routine Cleans– Discharge Cleans– Infection Control
Patient Flow
• Impact– Length of Stay– Emergency Wait Times– Clinical Efficiency
• Cost– Government Metrics– Performance based
billing
Starting State
• Call by Requester
• Dispatcher
• Interaction with system
• One-to-One association
• Manual data collection
ER A
ER B
RECOVER
YER
C LAB 2A 5A
URGENT C
ARE
2B ICU 4A
ENDO 4B ER
SPEC
. PRO 1M ER
E
Surgi
cal - O
R
ORTHO 1A
CARDIOLO
GY
ADMIN
PHARMACY
CARDIACHIU
OUTPT P
ROC
SURG PreO
P BSA
DV0
500
1000
1500
2000
2500
3000
3500
-5%
0%
5%
10%
15%
20%
25%
30%
35%
2253
2045
1554
1291
954
832
684
689
517
477
337
338
351
322
324
256
287
252
193
162
158
137
95 102
91 77 67 44 44 33 28 27 35 29 28 18 15 7 5 6 3 8 2 2 5 1 6 1 1 1 1 1 1
Porter Requests and Delay Percent
Request Percentage Delay
Port
er R
eque
sts
Dela
y Pe
rcen
tage
• SURPRISES LEAD TO INEFFICIENCY
How to Improve
• Obtain Information From Most Reliable Source
• Make Information Transfer Easy
• Configure Technology to Support the Process
Conclusion
• Connexall + Supervisor
• Automate Processes
• Collect info
• Prioritize
• Dispatch
• Reduce Information Gaps
• Remove non-value added steps
Connexall State
Click to edit Master title style
Medical Imaging
Patient Primary NursePorter
Patient
Transport Request Flow
Click to edit Master title style
Medical Imaging
Patient Primary NursePorter
Patient
Enhanced Flow: Patient PULL
Thank you
Nurse,Please discharge
this Patient
Connexall
Hospital HIS
Select Discharge Room 201 from phone
Patient John Smith in Room 201 is discharged and ready for transport.
Room 201 Status
Yes, Doctor Smith
Porter
Seamless Patient Discharge
Connexall
Hospital HIS
Porter Selects Patient Picked UP
Room 201 Turnover
Housekeeping Selects Task
Complete
Room ready for next patient
Room 201 Status
