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Our range of ISO transition products and services are tailored to your organisation, your people and your systems, providing you with a better understanding of how the new changes relate to your future business performance. In partnership with you, we will take your management systems from compliance to performance, ensuring a pain-free and smooth transition. lrqa.co.uk/iso-revisions Are you ready for the changes? Your transition guide for the new standards ISO 9001:2015 and ISO 14001:2015 ts and services are r people and your tter understanding of your future business th you, we will take your ompliance to performance, ooth transition. e new standards 0 1 :2015 preparing and planning 6 steps to transition transition support and services I S O 9 0 0 1 : 2 0 1 5 I S O 1 4 0 0 1 : 2 0 1 5 Transition Support Improving performance, reducing risk

Transition Guide ISO 9001 & ISO 14001

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LRQA's range of ISO transition products and services are tailored to your organisation, your people and your systems, providing you with a better understanding of how the new changes relate to your future business performance. In partnership with you, we will take your management systems from compliance ensuring a pain-free and smooth transition. Are you ready for the changes?

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Page 1: Transition Guide ISO 9001 & ISO 14001

Our range of ISO transition products and services are tailored to your organisation, your people and your systems, providing you with a better understanding of how the new changes relate to your future business performance. In partnership with you, we will take your management systems from compliance to performance, ensuring a pain-free and smooth transition.

lrqa.co.uk/iso-revisions

Are you ready for the changes?Your transition guide for the new standardsISO 9001:2015 and ISO 14001:2015

ts and services are r people and your

tter understanding of your future business

th you, we will take your ompliance to performance,

ooth transition.

e new standards01:2015

preparing and planning

6 steps to transition

transition support and services

ISO 9001:2015

ISO 14001: 2

015

Transition

Support

Improving performance, reducing risk

Page 2: Transition Guide ISO 9001 & ISO 14001

ISO 9001:2015 and ISO 14001:2015

Preparing and planning for your New standards transitionThis is a great time to start planning and preparing for the changes. We want our clients to reap the benefi ts of understanding the new standards early by providing a full suite of transition services. At LRQA, we understand what really matters to your organisation and stakeholders. Our training and gap analysis services can help you transition smoothly to the new standards and improve your business performance at the same time.

LRQA is well placed to help you through the transition process. We can deliver value-added ISO technical transition services, providing you with robust insight and support, from transition planning to assessment.

What do the changes mean for your organisation

Plan

Prepare

Up-skill

Engage

Assessment

2

1

3

4

5

6

Gaining certification to the new standards, demonstrates to your stakeholders you are committed to implementing best practice.

LRQA's management system transition training will prepare organisations for the impact of the new standards requirements. Attend LRQA's 'What's it all about?' and 'Preparing for' training courses.

Throughout the transition process, include your top management, internal auditors and management systems owners in the process.Train your team with

LRQA's public and in-house skills-based transition training which will develop the skills and knowledge of your team on the requirements of the new standards.

Understand your readiness for transition by using our assessment solutions. Our online Pathway tool and our on-site gap analysis will enable you to check your readiness for certification.

LRQA can help you develop a transition plan that is right for your organisation, your people and your management system.

LRQA's 6 steps forseamless transition

Certificationlrqa.co.uk/iso-revisions

Page 3: Transition Guide ISO 9001 & ISO 14001

ManagementSystemsManager

AuditorTransition

Senior/TopManagement

Board

Facilitated / bespoke training:Risk-based approach /

Organisational Context /Performance Analysis /

Leadership

Facilitated / bespoke training:Risk-based approach /

Organisational context /Performance analysis /

Leadership

New

sta

nd

ard

cer

tifi

cati

on

ren

ewalWhat’s it all about then?

GAP ANALYSIS | PATHWAY

Preparing for GAP analysisFacilitated

managementbriefing

Facilitated / bespoke training:Risk-based approach /

Organisational context /Performance analysis /

Leadership

What’s it all about then?

GAP ANALYSIS | PATHWAY

Preparing for Internal auditortransition

Lead auditor transition

Facilitatedmanagement briefing

GAP ANALYSIS | PATHWAY

GAP analysis

In-house Public Course

Key:

Your journey to certifi cation renewal

“The course ‘Preparing for ISO 14001:2015’ provided me with enough information in order to prepare our company for the transition to ISO 14001:2015”

Barry Jones, Senior Systems and Quality Engineer, Erlson Precision Components Ltd

ISO 9001:2015

ISO 14001: 2

015

Transition

Support

Page 4: Transition Guide ISO 9001 & ISO 14001

Why choose LRQA to support your new standard transition journey

We know that our success is based on our client’s achievements and empowering them to successfully apply the requirements of the new standards into their organisation and management systems. Our experienced assessors, trainers and advisory team have the knowledge and expertise to make your transition journey pain-free.

We believe in partnerships with our clients, enabling us to understand the challenges they face in implementing the new standards. This approach ensures that we deliver effective training, unrivalled certification services and streamlined customer service.

We recognise that every organisation and its management system is unique. The impact of the new standards will be dependent on the complexity of your organisation and the maturity of your management system.

We will support and guide your management system teams, auditors and top management through transition to achieve a successful assessment and certification.

5 Key Reasons . . .

• Our assessors and trainers understand your challenges, ensuring that you get the right support at the right time.

• Unrivalled global pedigree and heritage within the training and certifi cation industry.

• We pride ourselves on your success and achievements, protecting and improving the performance of your business.

• Providers of in-house training courses, tailored to your organisation and objectives.

• Certifi cation ensures you benefi t from LRQA’s unique Business Assurance approach, where we tailor our services to meet your business objectives.

Page 5: Transition Guide ISO 9001 & ISO 14001

ISO 9001:2015 ISO 14001:2015

New standards transition support club The two international standards for quality and environmental management systems have undergone the most signifi cant review in over 10 years.

To support organisations through the transition process, LRQA has launched the transition support club. By becoming a member you will receive relevant information and the latest news on the standard revisions and details on training and certifi cation services to help your organisation transition smoothly to the new standards.

Joining is free, and over the next three years we will provide you with:

– Regular news. Ongoing and relevant news and information on the new standards

– Free advice. Analysis and advice to help you understand the implications of the new standards on your organisation

– Training and certifi cation support. In-depth knowledge and understanding of what your organisation should address to meet the requirements of the new standards

– Priority booking. First refusal and priority booking for any transition training course

– Free webinars. Grasp a wider understanding of the new standards and help on preparing your organisation for the transition to the new standards

Organisations have 3 years in which to transition. Join our transition support club and let LRQA assist you and your organisation during the transition journey.

lrqa.co.uk/transistionclub

New standards transition support clubDedicated transition enquiry team

Step 1 Plan

Dedicated transition enquiry team

We know how important it is to be able to provide the right information and support for our clients, which is why we have a committed transition advisory team. The team have a dedicated telephone number and email address, enabling you to speak to an advisor who can assist you with your new standard revision questions.

Transition enquiry telephone: 0800 014 9152

Transition enquiry email: [email protected]

Your time is precious and it’s important to us that you receive a high level of customer service at all times.

To help you get started, talk to our dedicated transition enquiry team about: – Transition support club. Keep informed on the latest standard

developments – Transition planning. Implementing a transition plan to help

guarantee your organisation smoothly transitions to the new standards – Transition training. Find the training course that is best suited to you

and your organisation – Gap analysis. How a gap analysis can help you with developing your

transition plan

e transition

to transition. Join our transition supporganisation during the transition journey.

lub

eive a high level of

Page 6: Transition Guide ISO 9001 & ISO 14001

This interactive one day course will help you understand the structure of the new standards, the revised management principles and the high level management system framework.

This training course is available for either ISO 9001:2015 or ISO 14001:2015

This course is for you if:

– You want to learn about the latest ISO 9001 or ISO 14001 standards

– You want to understand the structure of the new standards

You will learn:

– The high level management system framework, which all new and revised management system standards will be written, and its role in shaping the new standards

– The structure of ISO 9001 or ISO 14001 and how it interrelates with the Plan Do Check Act cycle and the revised management principles

– The underlying principles concerning organisational context, risk-based thinking, leadership and process management

– The principal changes defi ned in the new standards and how they may be accommodated by an organisation that is already certifi ed to the standards

Your future development – ISO 9001:2015 / ISO 14001:2015 Internal

auditor transition – ISO 9001:2015 / ISO 14001:2015 Lead auditor

transition training – LRQA business improvement courses

Management system transition training What’s it all about then?

Step 2 Prepare

ISO 9001:2015 ISO 14001:2015

What’s it all about then?

Length of course:one dayCost: £495

0800 328 6543 [email protected]

ISO 9001:2015 What’s it all about then?

Dates Location Venue

07 Dec 2015 Steventon Milton Hill House

25 Jan 2016 Holmes Chapel Cranage Hall

22 Feb 2016 Cambridge Cambridge Belfry

07 Mar 2016 Coventry Scarman Training & Conference Centre

11 Apr 2016 London Devenport House

18 Apr 2016 Leeds Village Urban Resort

09 May 2016 Steventon Milton Hill House

16 May 2016 Glasgow The Westerwood

13 Jun 2016 Newcastle Novotel Newcastle

ISO 14001:2015 What’s it all about then?

Dates Location Venue25 Jan 2016 Birmingham LRQA Birmingham

01 Feb 2016 Milton Keynes Horwood House

14 Mar 2016 Coventry Scarman Training & Conference Centre

04 Apr 2016 Aberdeen Thistle Aberdeen Altens

09 May 2016 Newcastle Novotel Newcastle

06 Jun 2016 London Devonport House

If you are unable to fi nd a location or time to suit your schedule, or if you have a number of employees to train, then our in-house transition training could be a more benefi cial option. Please refer to the in-house facilitated training page within this brochure.

To discuss our in-house training please call 0800 328 6543 or [email protected]

Page 7: Transition Guide ISO 9001 & ISO 14001

Incorporating the ‘What’s it all about’ course, this interactive two day course will provide a detailed understanding of the changes to the new standards and how these impact your existing management systems.

Through the use of real life scenarios, the course will help you to develop a transition plan for your organisation so that you are equipped to implement the changes.

This training course is available for either ISO 9001:2015 or ISO 14001:2015.

This course is for you if:

– You are a management systems manager and/or management representative involved in managing the transition

– You wish to learn about the potential impact of ISO 9001:2015 or ISO 14001:2015 on your existing management system

You will learn:

– The concepts and requirements defi ned in the new standards and how they differ from ISO 9001:2008 and ISO 14001:2004

– How to address the new and changed requirements and what will need to be revised in your current quality or environmental management system

– The signifi cance of organisational context and adopting a risk-based approach

– Process management and how to demonstrate its application

– How to lead your organisation through the transition

Your future development – ISO 9001:2015 / ISO 14001:2015 Internal auditor transition – ISO 9001:2015 / ISO 14001:2015 Lead auditor transition

training – LRQA business improvement courses

Management system transition training Preparing for

Step 2 Prepare

ISO 9001:2015 ISO 14001:2015

Preparing for

Length of course:two daysCost: £780

0800 328 6543 [email protected]

Preparing for ISO 9001:2015

Dates Location Venue

08 - 09 Dec 2015 Steventon Milton Hill House

26 - 27 Jan 2016 Holmes Chapel Cranage Hall

15 - 16 Feb 2016 Coventry Scarman Training & Conference Centre

23 - 24 Feb 2016 Cambridge Cambridge Belfry

21 - 22 Mar 2016 Coventry Scarman Training & Conference Centre

12 - 13 April 2016 London Devonport House

19 - 20 Apr 2016 Leeds Village Urban Resort

10 - 11 May 2016 Steventon Milton Mill House

17 - 18 May 2016 Glasgow The Westerwood

13 - 14 Jun 2016 Daventry Staverton Park

14 - 15 Jun 2016 Newcastle Novotel Newcastle

Preparing for ISO 14001:2015

Dates Location Venue26 - 27 Jan 2016 Birmingham LRQA Birmingham

15 - 16 Feb 2016 Milton Keynes Horwood House

15 - 16 Mar 2016 Coventry Radcliffe Training & Conference Centre

18 - 19 Apr 2016 Aberdeen Thistle Aberdeen Altern

19 - 20 May 2016 Newcastle Novotel Newcastle

07 - 08 Jun 2016 London Devonport House

If you are unable to fi nd a location or time to suit your schedule, or if you have a number of employees to train, then our in-house transition training could be a more benefi cial option. Please refer to the in-house facilitated training page within this brochure.

To discuss our in-house training please call 0800 328 6543 or [email protected]

Page 8: Transition Guide ISO 9001 & ISO 14001

One of the most signifi cant changes within the new structure is the importance of top management engagement within the management system. Top management are now required to understand and engage with the leadership elements of the revised standards.

Leaders are now required to: – Demonstrate leadership and commitment – Link policy and objectives organisational strategy and context – Promote awareness of the process approach – Ensure risks and opportunities are determined and addressed – To be accountable for the effectiveness of the management system and its processes.

An LRQA Management Briefi ng delivered in-house to your directors and top management teams is a guaranteed way to ensure comprehensive appreciation and understanding of what the new requirements are and how they specifi cally relate to their roles. Also providing a range of optional cost effective ways to ensure those requirements are met in a manner that is appropriate for the needs of the organisation and its key stakeholders.

Management briefi ngs will prepare you and your organisation to meet key challenges around the new 2015 standards regardless of the current status of your management systems. LRQA management briefi ngs can be delivered in two formats;

A half day in-house interactive event - your LRQA specialist working in partnership with your directors and top management teams will discuss the key 2015 changes, tailoring the delivery to make the event content perfectly relevant to the context and strategic direction of your organisation.

A full day in-house interactive workshop - will cover everything the half day event delivers, followed by detailed bespoke facilitated debate, transition needs analysis and the production of an actual transition change management programme. This programme output will become the driving force to ensure a successful transition to the new 2015 standards.

Management briefi ng

Step 2 Prepare

ISO 9001:2015 ISO 14001:2015

Management briefi ng The benefi ts

– Your directors and top management teams decide in partnership with your LRQA specialist to lead and support a pain free and cost effective plan for successful transition.

– Changes to your management systems are aligned to your organisations strategic direction and business objectives

– Value from bringing directors, leaders, managers and/or their key teams together to ensure unity of purpose and co-ordinated plans to ensure maximum business benefi t.

– A highly informed and organised top management to ensure consistency and clarity of direction to drive sustained performance improvement during and beyond transition.

– Business-like approaches to satisfy new leadership, risk management and self-governance requirements

0800 328 6543 [email protected]

Page 9: Transition Guide ISO 9001 & ISO 14001

This one-day course will build on your existing internal auditing experience enabling you to update your auditing skills to take account of the changes to the standards. Helping you to identify and drive potential improvements in your quality or environmental management system, this course builds on your existing internal auditing experience.

A basic understanding of the main changes to ISO 9001:2015 / 14001:2015 would be advantageous – this could be gained through LRQA’s ‘Preparing for’, training course.

This course is for you if: – You wish to build on your existing internal auditing experience – You are an internal auditor wanting to learn about ISO 9001:2015 or ISO 14001:2015 and how the changes to this standard affect you

– You are an internal auditor working in an organisation that is transitioning from ISO 9001:2008 / ISO 14001:2004 to ISO 9001:2015 / ISO 14001:2015

You will learn: – How to adapt your auditing technique to accommodate the new and amended requirements of the new standards

– How to audit the new requirements concerning organisational context and the application of a risk based approach

– How to audit top management commitment and leadership – The importance of the increased focus on a process based approach

Your future development – ISO 9001:2015 / ISO 14001:2015 Lead auditor transition training

– LRQA business improvement courses

Skill-based transition trainingInternal auditor transition

Step 3 Up-skill

ISO 9001:2015 ISO 14001:2015

Internal auditor transition

Length of course:one dayCost: £495

0800 328 6543 [email protected]

ISO 9001:2015 Internal auditor transition

Dates Location Venue

10 Dec 2015 Steventon Milton Hill House

28 Jan 2016 Holmes Chapel Cranage Hall

17 Feb 2016 Coventry Scarman Training & Conference Centre

25 Feb 2016 Cambridge Cambridge Belfry

23 Mar 2016 Coventry Scarman Training & Conference Centre

14 Apr 2016 London Devonport House

21 Apr 2016 Leeds Village Urban Resort

12 May 2016 Steventon Milton Mill House

19 May 2016 Glasgow The Westerwood

15 Jun 2016 Daventry Staverton Park

16 Jun 2016 Newcastle Newcastle Novotel

ISO 14001:2015 Internal auditor transition

Dates Location Venue14 Jan 2016 Birmingham LRQA Birmingham

17 Feb 2016 Milton Keynes Horwood House

17 Mar 2016 Coventry Radcliffe Training & Conference Centre

20 Apr 2016 Aberdeen Thistle Aberdeen Altens

10 May 2016 Newcastle Novotel Newcastle

9 Jun 2016 London Devonport House

If you are unable to fi nd a location or time to suit your schedule, or if you have a number of employees to train, then our in-house transition training could be a more benefi cial option. Please refer to the in-house facilitated training page within this brochure.

To discuss our in-house training please call 0800 328 6543 or [email protected]

Page 10: Transition Guide ISO 9001 & ISO 14001

This two day course will show existing quality or environmental management system auditors how to effectively audit the revised requirements of ISO 9001:2015 / ISO 14001:2015, enabling you to use your updated skills to add value to your audit activities.

A basic understanding of the main changes to ISO 9001:2015 / ISO 14001:2015 would be advantageous – this could be gained through LRQA’s ‘Preparing for’, training course.

This course is for you if: – You are a second or third party quality or environmental management system auditor wishing to build on your existing auditing experience

– You want to learn about ISO 9001:2015 / ISO 14001:2015 and how these standards affect you

You will learn: – How Annex SL, the high level management system framework forms the basis for all new and revised ISO standards and the implications of this from an audit perspective

– How to update your auditing technique to accommodate the new and amended requirements in ISO 9001:2015 / ISO 14001:2015 ; including:- The requirements for understanding organisational context- The new and enhanced requirements for leadership- The requirements for determining and addressing risks and opportunities - The enhanced requirements concerning the process approach

Your future development – LRQA business improvement courses – LRQA auditor conversion courses

Skill-based transition trainingLead auditor transition

Step 3 Up-skill

ISO 9001:2015 ISO 14001:2015

Lead auditor transition

Length of course:two daysCost: £780

0800 328 6543 [email protected]

ISO 9001:2015 Lead auditor transition

Dates Location Venue

02 - 03 Dec 2015 Bristol Aztec Hotel & Spa

20 - 21 Jan 2016 Holmes Chapel Cranage Hall

25 - 26 Jan 2016 Weston Wychwood Park

10 - 11 Feb 2016 Steventon Milton Hill House

29 Feb - 01 Mar 2016 Coventry Scarman Training & Conference Centre

14 - 15 Mar 2016 London West One

16 - 17 Mar 2016 Coventry Radcliffe Training & Conference Centre

07 - 08 Apr 2016 Aberdeen Thistle Aberdeen Altens

16 - 17 May 2016 London Devonport House

02 - 03 June 2016 Coventry Scarman Training & Conference Centre

ISO 14001:2015 Lead auditor transition

Dates Location Venue21 - 22 Jan 2016 Coventry Scarman Training & Conference Centre

02 - 03 Feb 2016 Milton Keynes Horwood House

09 - 10 Mar 2016 Daventry Staverton Park

05 - 06 Apr 2016 Aberdeen Thistle Aberdeen Altens

21 - 22 Apr 2016 Bristol Aztec Hotel & Spa

11 - 12 May 2016 Newcastle Novotel Newcastle

23 - 24 June 2016 Bristol Aztec Hotel & Spa

If you are unable to fi nd a location or time to suit your schedule, or if you have a number of employees to train, then our in-house transition training could be a more benefi cial option. Please refer to the in-house facilitated training page within this brochure.

To discuss our in-house training please call 0800 328 6543 or [email protected]

Page 11: Transition Guide ISO 9001 & ISO 14001

Bring LRQA into your organisation to deliver your new standard transition training for a personalised learning experience that is aligned with your current systems, organisation objectives and the way your team work.

LRQA trainers are experts in risk-based thinking and change management so are ideally placed to support your transition journey as these two elements are signifi cant changes in the new standards.

All of our transition courses can be delivered as in-house training, but we also offer a bespoke training experience where, working in partnership with you, we design training course content around your objectives. In addition, we can provide topic-specifi c facilitated training, designed around particular transition needs.

We can help you to identify your training needs, you and your team may need support with the risk-based approach element of the new structure. Or your leadership team may benefi t from a management briefi ng session, helping them to understand the involvement now required from top management. So whatever training you require our facilitated in-house training will be able to fulfi ll all of those requirements.

Once you have identifi ed the gaps between the old and the new standards, facilitated in-house training from LRQA can help you to ‘fi ll-in’ these gaps, and give your team the confi dence to move forward with the transition.

Right place, Right time?We can deliver your in-house facilitated training at a time to suit you, on your own site. Or we can help you source an external venue and take care of all of the arrangements.

In-house facilitated trainingISO 9001:2015 ISO 14001:2015

In-house facilitated training

For more information on in-house facilitated training, please contact our transition training team.

0800 328 6543 [email protected]

We can train any number of people in the comfort of your own working environment. Whether you have one or more employees, our transition facilitated training will be a cost-effective option and benefi cial for your management system team and organisation. Training your team together will result in a consistent learning experience, that is entirely dedicated to your training objectives.

LRQA in-house management briefi ngAn LRQA facilitated management briefi ng delivered to you directors and top management will ensure a comprehensive appreciation of what the new requirements are and the involvement required from them to implement the new standard’s and how these changes will affect them and their organisational culture. The briefi ng will prepare your management teams and organisation to meet the key challenges around the new 2015 standards.

To discuss our in-house training please call 0800 328 6543 or [email protected]

Step 3 Prepare Up-skill

Benefi ts of in-house transition training

– Personalised bespoke training, tailored to your management system and team

– LRQA new standards training will establish your needs including technical and commercial considerations

– Your own management system will be used, ensuring that the training is specifi c to your objectives

– Real solutions applied to the challenges of the new standards – Your team will acquire knowledge on the new standards together, promoting team work

– Value from involving directors, leaders, managers and their key teams together to ensure unity of purpose and co-ordinated plans to achieve maximum business benefi ts

– Business like approaches to satisy new leadership, risk management and self governance requirements

– A faster and more effi cent pathway for transition to the new 2015 standards.

Page 12: Transition Guide ISO 9001 & ISO 14001

Our transition enquiry team are here to support and assist you with your new standard revision questions. Below are a collection of some of the most commonly asked questions.

Who in my organisation needs to know about the revised expectations? – With the removal of the designated management representative, responsibilities can be delegated by top management to the system manager

– Top management need to understand and engage with the leadership elements of therevised standard

– Process owners need to understand their obligations to managing their defi ned processes and associated indicators – Internal governance teams such as internal auditors and audit programme managers need to ensure that they understand specifi c requirements around context, leadership and performance

How do I engage top management and ensure their involvement ?An LRQA management briefi ng delivered in-house to your directors and top management teams is a guaranteed way to ensure comprehensive appreciation and understanding of what the new requirements are, how they specifi cally relate to their roles whilst also providing a range of optional cost effective ways to guarantee those requirements are met in a manner that is appropriate for the needs of the organistion and its key stakeholders.

An LRQA in-house management briefi ng is the best way to ensure that the changes your directors and top management teams decide to introduce for the new 2015 standards are focussed on your strategic direction and challenges.

Is it too late for organisations to be thinking about training for the ISO revisions?It’s never too late to understand topics that can make your management system more effective and provide even greater benefi t for your organisation. These revisions are bringing the requirements up-to-date with good management practice. So training to understand the new direction and topics will benefi t both the individual and the organisation.

Frequently asked questions

Step 4 Engage

ISO 9001:2015 ISO 14001:2015

Frequently asked questions

Our dedicated transition team are available to respond to your questions via telephone or e-mail.

Transition enquiry telephone: 0800 014 9152

Transition enquiry email: [email protected]

nd specifi c

o ensurer roles t is

nt teams

enefi t ng to

Page 13: Transition Guide ISO 9001 & ISO 14001

Do we have to be ready to transition to the revised standard straight away?No, not at all. The transition guidance from ISO shows that organisations have three years from publication to transition to the new standard, so they can choose to transition at any point within this period. Some may choose their next certifi cation cycle, although many will want to be ‘among the fi rst’ given the increased functionality that ISO 9001:2015 and ISO 14001:2015 will deliver, along with the bonus of a clear commitment to best practice being demonstrated to their interested parties.

Starting the transition planning early, including setting and communicating a transition date, will enable you and your organisation to pro-actively manage the transition at your own pace.

How will the changes impact smaller organisations? For smaller companies, all the new and changed requirements may well apply. The contextual nature of the new standards means that the approach and degree of formality should be appropriate to the organisation’s operating environment. To put it simply, an organisation should not be doing more than it needs to do to meet its customer and product / service regulatory requirements but should be achieving this through a management systems approach based on ISO 9001 or ISO 14001.

What are the next steps that organisations should be taking?Focus on the areas that are completely new or have been revised. Those are the areas that are likely to be included in your transition plan. Also, make sure that quality managers and internal auditors understand the differences that Annex SL (common text and structure) will bring to the design, operation and performance of your management systems and any other management system standards in your organisation.

Talk to LRQA; as a member of the Independent International Organisation for Certifi cation (IIOC), we are a member of all the major ISO technical committees helping to shape the new standards. We not only understand the revisions, but more importantly, we know what the revisions mean to your management systems and wider organisation - and how to apply it to best effect.Our experienced transition enquiry team are available to answer your questions.

Frequently asked questions

Step 4 Engage

ISO 9001:2015 ISO 14001:2015

Frequently asked questions

Our dedicated transition team are available to respond to your questions via telephone or e-mail.

Transition enquiry telephone: 0800 014 9152

Transition enquiry email: [email protected]

Page 14: Transition Guide ISO 9001 & ISO 14001

Your fi rst step during the transition journey is to make sure you understand the new standards. To support you during your journey, LRQA has created a free-to-use, online transition tool.

LRQA Pathway is a two-step self-appraisal process to provide reassurance that you understand the new standards and to check the readiness of your management systems for meeting the new requirements.

Do you understand the new standards?Phase one of Pathway is designed as a questionnaire for you to determine your understanding of the changes to the new standards. Simply select the correct answers and at the end of the questionnaire, you will be sent a report indicating your level of understanding of the transition requirements.

Your report will contain recommended next steps to help you start the implementation process and focus on the areas you need to improve to achieve a successful transition to the new standards.

Are you ready for the transition?Phase two is a free self-appraisal questionnaire that has been constructed as a simple multiple-choice checklist. Simply answer yes or no to the questions asked and at the end of the questionnaire, you will receive a report that clearly shows how you are progressing with implementing the requirements of the new standards.

Your report will highlight your management system’s overall readiness and the areas you need to focus on to ensure a successful transition.

During your transition journey, you can complete this questionnaire as many times as you need to until you feel confi dent that you’re ready for LRQA to assess you against the requirements of the new standards.

If your results weren’t what you were expecting and feel you need help understanding the standards, or implementing the new requirements, LRQA has various training courses that can build on your existing knowledge and support you further during the transition journey.

A formal gap analysis from LRQA will complete your transition preparation and provide you with confi dence that an LRQA assessor has checked your understanding and assessed whether your management systems are compliant to the new standards.

Complete your transition Pathway at: lrqapathway.co.uk

Pathway: online transition tool

Step 5 Assessment

ISO 9001:2015 ISO 14001:2015

LRQA’s online gap analysis tool

Page 15: Transition Guide ISO 9001 & ISO 14001

LRQA can support you throughout your transition journey, by offering you a gap analysis visit. A gap analysis from LRQA will provide you with an understanding of where your management systems sit in terms of compliance to the requirements of the new standards, and what remedial actions – if any – need to be taken.

Gap analysis - at a glanceLRQA’s gap analysis assessment examines and reports on your management systems’ readiness for transition. It focuses on how your management systems have addressed, or plan to address, the changes introduced in the new standards. Based upon the fi ndings, your LRQA assessor will advise whether your organisation is ‘likely’, ‘partially likely’ or ‘unlikely’ to meet the requirements of the new standards.

A gap analysis visit from LRQA gives you the opportunity to discuss any concerns you may have about your transition journey and your management system’s readiness for certifi cation.

Do I get a report?Yes, a report will be issued on any gaps found; especially where the response is ‘partial’ or ‘unlikely’. These gaps are clearly identifi ed within your report, and your assessor will then discuss how these gaps may be addressed in order to demonstrate compliance.

The gap analysis report will enable you to plan your next steps in your transition journey to close out any reported gaps. LRQA can help you achieve this through further training to enhance your knowledge of the new standards. LRQA’s online gap analysis tool, Pathway, can also help you to understand your readiness for transition - please see the Pathway page within this brochure for more information.

Once you feel confi dent that you are meeting the new requirements, LRQA will book your transition visit. Please see the certifi cation page for your next step after your Gap analysis

Gap analysis

Step 5 Assessment

ISO 9001:2015 ISO 14001:2015

Gap analysis

Call our dedicated enquiry team to discuss or book your Gap Analysis.

Transition enquiry telephone: 0800 014 9152

Transition enquiry email: [email protected]

Page 16: Transition Guide ISO 9001 & ISO 14001

How do we transition to the new standards?In order to transition successfully, you need to formulate a plan to meet the new requirements of the standard together with output from Pathways or Gap Analysis to guide you. Your assessor will then use this transition plan to verify that you have implemented the new requirements to your existing management system, confi rming suitable supporting evidence.

Your Assessor will need additional time to carry out your transition. This transition time can be scheduled as additional time with your current surveillance or certifi cate renewal visit, or as a separate stand-alone transition visit.

Any defi ciencies will be reported as fi ndings in the usual way, and as long as these are minimal and with an agreed corrective action plan, the assessor will recommend approval to the new standard.

Once you decide the best timing for your visit, please contact your Client Services representative to book your visit.

Can we transition to the new standards before our next surveillance visit?Yes. As long as you have completed your transition plan prior to our visit, we will schedule an additional transition visit between your surveillance visit schedule. As long as any minor non-conformities have agreed remedial actions against them, then our assessor will recommend you for approval.

Can my transition be done as part of my existing surveillance or certifi cation renewal visit?Your transition can be scheduled alongside any existing visit, subject to our Assessor’s availability, but we will need to increase the overall duration of the visit to allow the Assessor to complete the transition. A stand-alone transition visit may also be arranged.

Can you be issued with a certifi cate as soon as the standards are published?Yes. As long as we have completed your transition visit and your management systems meet the requirements of the new standards, we will be able to issue you with a certifi cate as soon as the standard is published.

How do I fi nd out how far we are through the transition process?Pathway is a two-phased self-appraisal process to provide reassurance that you understand the new standards and to check the readiness of your management system for meeting the new requirements – see the pathway page within this brochure for more information.

Certifi cation

Step 6 Certifi cation

ISO 9001:2015 ISO 14001:2015

Certifi cation to the new standards

Transition enquiry telephone: 0800 014 9152 Transition enquiry email: [email protected]

Transition visit(assessment)

Transition plan Gap analysis/ Pathway

Certificationto new standard

Assessment Journey

Page 17: Transition Guide ISO 9001 & ISO 14001

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Transition Advisory Line:

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Care is taken to ensure that all information provided is accurate and up to date. However, LRQA accepts no responsibility for inaccuracies in, or changes to, information. Lloyd’s Register and variants of it are trading names of Lloyd’s Register Group Limited, its subsidiaries and affi liates.© Lloyd’s Register Quality Assurance Limited 2015. A member of the Lloyd’s Register group. Pub. Nov 2015

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ISO 9001:2015 • ISO 14001: 2015

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