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TRANServe’s MissionTRANServe’s Mission
To support and promote the To support and promote the use of mass transportation use of mass transportation
programs nationwide to programs nationwide to reduce traffic congestion and reduce traffic congestion and
improve air quality. DOT improve air quality. DOT encourages employees to encourages employees to commute to work by other commute to work by other
than single-occupancy than single-occupancy vehicles.vehicles.
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TRANServe Administrative TRANServe Administrative ServicesServices
• Delivers a full service transit Delivers a full service transit benefit program to your benefit program to your
agency in accordance with agency in accordance with specifically designed program specifically designed program needs with strong emphasis needs with strong emphasis
on customer service on customer service excellence. excellence.
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TRANServe Administrative TRANServe Administrative ServicesServices
• Co-ordinate start up activitiesCo-ordinate start up activities• Presentations to employees, Presentations to employees,
• Process applicationsProcess applications
• Provide monthly invoicingProvide monthly invoicing• Provide detailed reportsProvide detailed reports
• Maintain databaseMaintain database• Maintain sufficient recordsMaintain sufficient records
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What DOT does for youWhat DOT does for you
• Assist with audit requirementsAssist with audit requirements• Provide required technical Provide required technical
consulting expertiseconsulting expertise• Customer service support to Customer service support to
Program CoordinatorsProgram Coordinators• Develop business relationships with Develop business relationships with
all regional transit providersall regional transit providers• Provide paper and electronic fare Provide paper and electronic fare
media specific to each region.media specific to each region.
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What you do for DOTWhat you do for DOT
• Interagency agreementInteragency agreement• Approve applicationsApprove applications
• Provide Points of ContactProvide Points of Contact• Facilitate on site distributionFacilitate on site distribution
• Communicate approved Communicate approved changes and updates changes and updates
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What isWhat is Smart Smart BenefitsBenefits
Smart Smart BenefitsBenefits is an is an automated method for automated method for claiming your benefits claiming your benefits through your through your SmarTripSmarTrip
cardcard
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Smart Smart BenefitsBenefits
AdvantageAdvantagessSecurity of a Security of a SmarTripSmarTrip card card
No more lost, damaged, or No more lost, damaged, or
demagnetized paper farecardsdemagnetized paper farecards
Convenience of the Convenience of the SmarTripSmarTrip card card
Smart Smart BenefitsBenefits
Who can use the Program?Who can use the Program?
Federal employees who use all Federal employees who use all of their transit benefits forof their transit benefits for
Metrorail, Metrobus, DC Metrorail, Metrobus, DC Circulator, Ride On, Fairfax Circulator, Ride On, Fairfax Connector, Cue, Dash, ARTConnector, Cue, Dash, ART andand authorized Van Poolsauthorized Van Pools
How doesHow does Smart Smart BenefitsBenefits work?work?
You must claim your transit benefits between You must claim your transit benefits between the first and last day of each monththe first and last day of each month
Metrorail and Metrobus riders: Each month, Metrorail and Metrobus riders: Each month, your transit benefits will be reserved to be your transit benefits will be reserved to be claimed at any Metrorail station from the claimed at any Metrorail station from the
SmarTripSmarTrip passes/farecard machines passes/farecard machines
Vanpool Riders will make an initial one time Vanpool Riders will make an initial one time authorization on WMATA.com that will go authorization on WMATA.com that will go
directly to your van pool each monthdirectly to your van pool each month
Enrolling inEnrolling in Smart Smart BenefitsBenefits
Purchase and register a Purchase and register a SmarTripSmarTrip card from METRO, or card from METRO, or any Commuter Direct Storeany Commuter Direct Store
Complete an application for Complete an application for Smart Smart BenefitsBenefits from your from your transit coordinatortransit coordinator
““How do I Enroll?”How do I Enroll?”Enrollment periods coincide with your agency’s Enrollment periods coincide with your agency’s
distribution perioddistribution period
Return your application on or before the 15th of the Return your application on or before the 15th of the month prior to your agency’s start datemonth prior to your agency’s start date
Rules of ParticipationRules of Participation
Smart Smart BenefitsBenefits are available on a are available on a MONTHLYMONTHLY basis basis
You must be an employee who uses You must be an employee who uses allall of your of your transit benefits on authorized modes of transit benefits on authorized modes of
transportation transportation You must have your You must have your SmarTripSmarTrip card card REGISTEREDREGISTERED
with METRO with METRO
To register your card, go online to smartrip.comTo register your card, go online to smartrip.com
Rules of ParticipationRules of Participation
Participants may not claim a previous Participants may not claim a previous or future month’s benefitor future month’s benefit
Employees must authorize DOT to Employees must authorize DOT to verify and modify required verify and modify required
certification information associated certification information associated with your with your SmarTripSmarTrip card card
Rules of ParticipationRules of Participation
Once the funds have been transferred to Once the funds have been transferred to your your SmarTripSmarTrip card, they may not be card, they may not be
removed. However, you are responsible removed. However, you are responsible for returning any unused benefit to your for returning any unused benefit to your
agency if you leave service or change agency if you leave service or change agenciesagencies
Important TipsImportant TipsFollow the procedures for claiming your benefits from Follow the procedures for claiming your benefits from
the the SmarTripSmarTrip passes/farecard machine passes/farecard machine
When you have a lost card. . .When you have a lost card. . .
1. Call the 1. Call the SmarTripSmarTrip helpline helpline
2. As soon as you get a new card you must call your 2. As soon as you get a new card you must call your
transit coordinator and give them the new #.transit coordinator and give them the new #.
If you have a problem with your card, call the If you have a problem with your card, call the METRO METRO SmarTripSmarTrip helpline ASAP at: helpline ASAP at:
1-(888) 762-78741-(888) 762-7874
Frequently Asked Frequently Asked QuestionsQuestions
““Can Can Smart Smart BenefitsBenefits be used for parking?” be used for parking?”
No, your benefit is not authorized for parking, but No, your benefit is not authorized for parking, but your your SmarTripSmarTrip card can be used at Metrorail card can be used at Metrorail station lots with your own funds added for station lots with your own funds added for
parking expensesparking expenses
“ “Can I transfer Metrochek and Metrorail fares to Can I transfer Metrochek and Metrorail fares to my my SmartTripSmartTrip card?” card?”
Yes, Metrocheks and Metrorail farecards can be Yes, Metrocheks and Metrorail farecards can be added to your added to your SmartTripSmartTrip card. card.
Frequently Asked Frequently Asked QuestionsQuestions
““Can my personal money be taken from my Can my personal money be taken from my SmarTripSmarTrip card account?” card account?”
No, your personal money or claimed benefit No, your personal money or claimed benefit cannot be taken from your cannot be taken from your SmarTripSmarTrip card card
accountaccount
““Will Metro track where I go on Metrorail?”Will Metro track where I go on Metrorail?”
No, Metrorail does not use its system to track No, Metrorail does not use its system to track their customer’s usagetheir customer’s usage
Claiming yourClaiming your Smart Smart BenefitsBenefits
How to claim your benefits fromHow to claim your benefits from the the SmarTripSmarTrip passes/farecard machine passes/farecard machine
Locate the Locate the SmarTripSmarTrip
passes/farecard passes/farecard machine within machine within
all Metrorail all Metrorail stationsstations
Claiming yourClaiming your Smart Smart BenefitsBenefits
Once you’ve Once you’ve located the located the SmarTrip SmarTrip
passes/farecard passes/farecard machine, touch machine, touch your SmarTrip your SmarTrip
card to the target card to the target and follow the and follow the
on-screen on-screen promptsprompts
Claiming yourClaiming your Smart Smart BenefitsBenefits
On-Screen PromptsOn-Screen PromptsSMARTRIP VALUE $??.??SMARTRIP VALUE $??.??
(Existing value on your (Existing value on your SmarTripSmarTrip card) card)
AA - SMARTBENEFITS- SMARTBENEFITS
BB - ADD VALUE- ADD VALUE
CC
Press the A-SmartBenefits buttonPress the A-SmartBenefits button
Claiming yourClaiming your Smart Smart BenefitsBenefits
On-Screen PromptsOn-Screen Prompts
AA - WOULD YOU LIKE A RECIEPT?- WOULD YOU LIKE A RECIEPT?
BB - YES- YES
CC - - NONO
Claiming yourClaiming your Smart Smart BenefitsBenefits
On-Screen PromptsOn-Screen PromptsSMARTRIP VALUE $??.??SMARTRIP VALUE $??.??
(Existing value on your (Existing value on your SmarTripSmarTrip card) card)
AA - SMARTBENEFITS VALUE $110.00- SMARTBENEFITS VALUE $110.00
BB - ADD VALUE - ADD VALUE
CC
Press the B-Add Value buttonPress the B-Add Value button
Claiming yourClaiming your Smart Smart BenefitsBenefits
On-Screen PromptsOn-Screen PromptsTOTAL COST IS: $110.00TOTAL COST IS: $110.00
AA - - TOTAL SMARTRIPTOTAL SMARTRIP VALUE $110.00VALUE $110.00
BB - - PRESS +$, -$, +¢, -¢, TO CHANGE VALUEPRESS +$, -$, +¢, -¢, TO CHANGE VALUE
CC - - PRESS WHEN DONE PRESS WHEN DONE
To claim part of your benefit, press the $ To claim part of your benefit, press the $ and ¢ keys to change value and press C and ¢ keys to change value and press C when donewhen done
Claiming yourClaiming your Smart Smart BenefitsBenefits
On-Screen PromptsOn-Screen PromptsTOTAL COST IS: $110.00TOTAL COST IS: $110.00
AA - - RETOUCH SMARTRIP OR INSERT MONEY RETOUCH SMARTRIP OR INSERT MONEY OR TRADE-FARECARD OR OR TRADE-FARECARD OR
BB - - PRESS B TO PAY WITH CREDIT CARDPRESS B TO PAY WITH CREDIT CARD
CC - - PRESS C TO PAY WITH DEBIT CARDPRESS C TO PAY WITH DEBIT CARD
When finished retouch your When finished retouch your SmarTripSmarTrip card card
Claiming yourClaiming your Smart Smart BenefitsBenefits
If you need additional assistance If you need additional assistance with the download process, please with the download process, please
see the on site Metro station see the on site Metro station ManagerManager
“Don’t forget”
Please remember that your transaction begins and ends with the touch of your smart card
Van Pool RidersVan Pool RidersAfter your application is processed and After your application is processed and
your benefit is authorized for your your benefit is authorized for your specific van, the benefit is automatically specific van, the benefit is automatically
processed each monthprocessed each month
You will not have to download your benefit You will not have to download your benefit to your to your SmarTripSmarTrip card card