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Transforming Your Office into a Workplace of the Future

An evening with thought leaders

featuring

Before starting Teem, Shaun co-founded Neutron Interactive,

an internet marketing and online lead generation company

that is a two-time Inc. 500 award winner.

Teem is a cloud-based platform that makes it easy for your

employees to meet and book conference rooms, to efficiently

manage workspaces and meeting resources, and to measure

and analyze your company’s meeting and collaboration

behavior.

With thousands of innovative, busy organizations using Teem,

companies are better able to manage and optimize their

places and technology to help their number one resource—

their people.

On Thursday, Januay 26th 2017, from the State Room in

downtown Boston Massachusetts. Teem, GE Current, and

iOffice held an open panel discussing the workplace of the

future. They covered over what initiatives their companies

were doing to pioneer this transformation, what things to

consider when building out your workspace, and how data is

being utilized and how it impacts the employees.

Shaun RitchieCo-founder and CEO, Teem

Author and Workplace Technology Advocate, Elizabeth

Dukes is the Co-Founder and CMO of iOFFICE, the leading

Integrated Workplace Management Software (IWMS) software

serving the Digital Workplace. Elizabeth champions iOFFICE’s

mission to use technology to empower the workforce and the

Smart Workspaces that serve them.

With more than two decades in the field, Elizabeth and Don

Traweek co-founded iOFFICE after working of Pitney Bowes

Management Services, a service company that provided

outsourced workplace management solutions to the Fortune

1000. iOFFICE serves more than 2.4M users worldwide. Co-

author of Wide Open Workspace, and a sought-after speaker

at IFMA Worldwide, CoreNet, Future Office, Tradeline Space

Strategies and Realcomm/CoreTech. She received her

Bachelor’s Degree in Marketing from the University of Texas,

Austin.

As CDO, John orchestrates an enterprise-wide transformation

by leveraging digital capabilities to build intelligent

environments.

Current by GE is a first-of-its-kind energy company, where

world-class hardware technology meets unprecedented

software technology. Combining GE’s LED, Solar, Energy

Storage and Electric Vehicle capabilities with our Predix

platform, Current delivers a 21st-century energy ecosystem

to customers—making energy sustainable, resilient and

reliable, creating a new world of possibilities for intelligent

environments and helping reduce, produce, shift and

optimize to transform businesses and lives.

John Gordon Chief Digital Officer, Current (GE)

Elizabeth DukesEVP & Chief Marketing Officer, iOFFICE

There is a massive chasm in today’s workplace environment

for technology that optimizes the ever-changing,

continuously moving workforce. For many businesses, the

cost of their people, their workspace and office technology

are three of their largest expenses so, to minimize wasted

time and money, companies are searching for solutions that

can seamlessly integrate with what they have to optimize

their workspace and tech to get the highest productivity

from their employees.

Every year, General Electric (GE) assembles a global

community of developers, industry luminaries, and

technology thought leaders, as well as some of GE’s partners

and top customers, to explore the digital transformation

of industry, leading-edge technological trends and the

companies spearheading those trends, the state of the

Industrial Internet, and what this means for your business.

And in 2016, the focus of GE’s premier event—aptly named

Minds + Machines—was on software, innovation and the

most powerful digital industrial outcomes.

Bursting at the seams with world-class technology

companies, it was a relative newcomer, Teem, that was

selected by GE for its Partner Innovation Award—a reflection

of Teem’s advancement in integrating with Current and GE’s

Predix to provide enhanced meeting room management

solutions by increasing workspace efficiency.

Building on the partnership momentum fostered at Minds

+ Machines, John Gordon, GE Current’s CDO, and Shaun

Ritchie, Teem’s CEO, were joined by Elizabeth Dukes, EVP

and CMO of iOFFICE, for an informal night of Q&A and

drinks, but what transpired was an eye-opening look into

what partnerships like these can offer and where these kind

of technologies are taking the workplace of the future.

Your office is more than just desks, conference rooms,

employees or even your ping pong and foosball tables. It’s

the sum of all its moving parts. Thanks to the globalization

of all things, the proliferation of employees and emerging

technologies, how to optimize the workplace—it’s people,

places and tech—key conversations and development are

happening all around. There’s no hiding from it.

It’s this shift that is driven by both the movement of the

workforce and by the overwhelming need to cut waste of

any form—a shift that is formed out of necessity, but noticed

from the top to the bottom of the office pyramid. It’s one of

the most important changes happening in business today,

and it’s a powerful force that your organization can harness.

Industry leaders like TripAdvisor, Dropbox, GoPro, and Yelp

are getting the most out of their employees by implementing

tools and technology that help get the most of out their

workspace and associated tech. In this section, we’ll walk

you through the lessons that brand strategists, social media

leaders, and communications experts are learning along the

way.

Within this context, your people—in-office and remote

employees alike— are your most valuable assets, and, on

average, they attend 252 meetings every year in formal

conference rooms. That’s 214 hours spent in meetings—

and business leaders spend even more time than that. We

have to do everything we can to make the Workplace of

the Future as conducive as possible to make that time as

productive as possible.

Now for the thoughts of the Experts—

Elizabeth Dukes:

“Things have changed a lot in the past 15 years as it relates

to technology; it’s rapidly advancing as it relates to the

workspace and that experience that customers are trying to

deliver. So we turned the tables on ourselves and said, How

are we going to continue to add value and really help our

customers to transition into that workplace of the future?

“We can’t continue to add or offer value to our customers

without taking advantage of innovative technology partners.

There’s so much great technology out there that we don’t

have the bandwidth or the expertise to develop, that’s why

we’ve reached out and joined forces with folks like Teem

and Current by GE. Teem has been vastly more depth in

providing support for people and understanding employee

engagement in the workplace and we want to be able to

extend that to our customers. Current has data that we can

take to not only create workspaces that are more in tune

with the worker but support the operational side of the

workspace, giving us information and more deeper insights,

so that we can be more intelligent in how we perform in the

workspace to make it more productive for our workers and

customers. iOFFICE’ SaaS based IWMS is the perfect platform

to effortlessly connect these great tech partners to provide

a wholistic solution to further enhance the workspace and

employee experience.”

John Gordon:

“So one of the most pervasive things that’s industrial (even

though we don’t always think of it that way) is buildings. If you

think about most buildings, they’re fairly antiquated. We don’t

pull information out of them and we don’t use that potential

data to run whatever makes a building better.

But what if you could use that for a space (like a building),

whether it’s a retailer, a warehouse, a manufacturing site, a

power plant, or maybe even in an office space? What if you

could start to bring information into that? So we’ve built a

group called ‘Current’ that was designed to take all of what

GE does in the industrial world, like how we collect data,

make it secure and make it available and say, How could

you bring it into these spaces so that people can make all of

these spaces do their purposes better?

“That moved us into the space about workplaces. We said,

We’re using this technology. Why can’t I today even find a

conference room that’s open in our buildings that we have

tons of all over the place even though it’s around? You should

be able to get this information.”

Solving the Problem

Our group said, “I think we can solve every retail problem,

every hospital problem, and every office problem. Basically

we think we can solve them all. [But] when I joined the team,

I said, “You know what? That’s a terrible idea.” It’s a great

concept. I really like their concept of saying, “I think all spaces

could be run a lot better. Let’s move this forward,” but we’ve

got to stop thinking that we know how to make all the spaces

run better. So we found great partners who are experts. If

you take Elizabeth’s background from what she did from the

very beginning on outsourcing facilities and moving to this

path, nobody has that kind of experience; what Shaun and

Joe have been doing of how they help people use the space

better—these guys are experts in what they do.”

“We consider buildings and spaces probably the most

pervasive industrial asset in the world, and we’re on a mission

to try to help make them intelligent both by giving the data to

all of you — so you can use it to make your own spaces better

— and with your own teams, but also so you can partner with

folks like my colleagues up here who have great insight and

great solutions that you could derive that for.”

Q1:What is your company doing around ‘Workplace of the Future’ initiatives and what is your role in this kind of workplace transformation?

Shaun Ritchie:

“We started our company about three years ago and the real

problem that we had was meeting space, conference room,

calendaring and all these kinds of things that we probably

all experience on a day to day basis. It turns out that a lot of

other people have the same issues around trying to figure

out how to get the right people into the right places at the

right times using the right technology.”

“So we initially created an app [to show the status of the

room]. Then we said, “What else can we do? Can we listen

to our customers? What other kinds of data are in our offices

or in our workplaces?” Similar to how many of us wear Fitbits

and try Quantified Self, we’re looking at how we can quantify

a workplace and the data around that.”

The Solution

If we can provide the tools to be able to utilize and leverage

workspaces; primarily meeting rooms, office spaces, even

desks, office/desk hoteling and things like that, can we create

a great experience for the user but also take that information,

that data, analyze it and then apply that to different models

across many businesses and say, “Here is how your space

is being utilized. Here is how your people’s time is being

utilized, and really how the technology is being utilized.”

If we can create those magical experiences on the user side

and then we can create the data, analytics and the information

behind that for the Facilities, folks at IT and even HR (similar

to Elizabeth’s — we both believe in this very similar vision),

we can drive not only the intelligence, but also automate

many pieces of it.”

“For example, ghost meetings are meetings that are on the

calendar but never actually happen. You look in the calendar

and everything is booked, but then you walk around and

there’s always meeting rooms that are open. We take care of

that. We cancel those meetings if no one checks in. We can

do that through a display outside of your conference room,

through a beacon or a sensor, tools and technology that we

can integrate with. It’s intelligence and it’s integration.

“The world is very open with all the API-driven environments.

We’re able to partner well together because we’re all open

environments and then we can create (again) integration,

automation, and intelligence, that we believe is going to be a

winning recipe to create great workplaces and experiences.”

SR: “What is this space? Where is it going? What are the technologies that are

going to be available? How can I bring these technologies into my workplace

to create this amazing experience and optimize experience?

Right now, and even over the last year, this market is rapidly maturing with

the introduction of IoT in the commercial spaces, in our offices, everything’s

moving to the cloud and to lot of different kinds of open integrated

technologies. As those start to converge, we’re going to start to see real

massive shifts toward workplace optimization and this kind of market being

created.”

ED: “I’ve thought of 3 examples...

“1 – McKesson is very interested, as they build out these

spaces, in creating a seamless and effortless workplace

experience and how technology affects the user. We have

teamed up with Teem in this particular situation so that we

can make a more graceful visitor experience of having them

log in (very easy to do). That information is automatically fed

into our back-end system so we can update where visitors

are and notify the hosts within the space. So we’re making

that more graceful.

“2– Operations have to make their workspace hum so

that workers are happy and don’t notice that the lights are

flickering or the AC is off. We are working with Under Armour

in a couple of different scenarios. They already have some

iBeacons deployed but we’re leveraging iBeacon technology

to facilitate more information and better response time to

their service technicians. They’re using our service request

tool to manage all the facilities services requests. So instead

of just waiting for that on demand request and dispatching

accordingly, we’re getting that data about where the people

are deployed across the workspace in real-time so that they

can more efficiently respond to those workers.

“3 – A big part of this workplace experience is providing

amenities: ping pong tables, Cornhole, Wii, gaming areas

and all that kind of stuff. They’re looking around and they’re

questioning whether these spaces and amenities are not

sure if they’re necessarily being used. So that’s another great

thing to use sensor technology—capture if these amenities

spaces are being used. Is it really valuable or do I need to

turn it into work pods, standing desks, lounge areas… How

can I best use that space?”

Q2:What kind of things should we be considering as we build out our workplace?

Q3:Give us an example of how [your company] is combining and incorporating technology with how people use it and how is that actually truly impacting the employees.

JG: “I’ve got people all over the planet and one of my

engineering teams is in Melbourne, Australia; one in California;

one here, and one in Montreal. I want all my people who

have all the expertise to get together whenever they need

to, wherever they need to, and just get it done.

“This is really hard to do because when I hear that a great

partner needs something from us I want to be really responsive

because they are great. That requires us to go now, but you

can’t do that if you’re worried about what’s booked at that

time, whether stuff is blocked, thinking about whether you

need telepresence screens—only in the big conference

rooms—whether or not you can get the guys from Montreal

and Melbourne. We have one big conference room with a

telepresence screen but there’s one person using the room

and they book it. I don’t know if that happens for you guys but

it happens for us incessantly (at least it used to).

“There are conference rooms everywhere, but if I want to go

grab one, I don’t know whether they are open or not. Now I

can look in my phone and see on any floor at any time what’s

really open this second. When I go and say, Dave, we’re going

to talk about this with Jeff and get the Montreal guys on the

phone now. Let’s go to the sixth floor, [this room] is open, as

soon as we walk in, it turns red. That’s real-time.

“So the path was to just understand how people are using

these spaces so we can think smarter about it. I like the space

being smarter but I like my team being faster, which they can

be if they have the data quicker. If my team is faster we’ll

figure out how to move, how to help customers do better,

how to help partners be better.

“So that’s the kind of stuff that I always think about; how we’ll

make the teams move faster, Joe. Our role is to get the data,

collect it and provide the information so that other people

here can help make those types of decisions.”

SR: “On any company’s P+L, first is typically people, that’s

the biggest expense; second is usually real estate; third is

usually the technology—to summarize it. If we can affect and

make meaningful impact in any one, or all, of those different

categories on a P+L, then we’re going to win. If we can make

these three things work seamlessly together, we’ve all won.”

Q4:Can you talk a little bit about GE Current’s role with this data, how it actually is being used, presented, and impacting employees in their workspace?

SR: “Late last year or mid last year and we said, We’ve got all

this interesting data around all of these different companies.

We can anonymize it, aggregate it altogether and see

what the differences are. We can see the typical length of

meetings, typical size of attendees, when and where people

are actually meeting and stuff, and then we are going to map

that back on the global index.

“What we’ve been able to see is actually a pretty fascinating

data, not just about general meeting length but about

meeting size, how many people and when they are actually

meeting. If we can take that information and then leverage it

to help drive that back to the individual company or location

in your company, then we can say, here’s actually how your

company operate. So it’s been a fascinating experiment to

see as we’ve rolled up this workplace productivity index.”

JG: “With the types of sensors that we have, we try to look

at a place to pick up a lot of different information. One of

the things that works really well for that is things like people

counters. People counters are like the simplest, little, dumb

camera that you could ever get but all it sends back is a

number. It’s five… it’s three… It looks and sees the people.

And maybe once in awhile you get 10 people in there, but

90% of the time it’s two, or one of our guys is either playing

Cornhole.”

SR: “We take that data, marry it with the calendar data and

then we can see that there were five people scheduled for

the room but there were only three people that actually

showed up. Maybe there’s not much utilization.

But was there a video conference link attached to that room

as well. There were five people invited to the meeting and

only three people were in office, but because we can also

marry the data to a video conference system. Pulling that

data we can see that, no, actually there were five people

combining these different kinds of technologies. I think

that’s really where we’re trying to answer the question: how

to make the business decision of, If I have an eight-person

room and only four people are in the room at any given time,

why do I have an eight-person room? You’ve got to make

macro decisions based on all the micro data pieces that we

can integrate together.”

Q6:Can you talk a little bit about GE Current’s role with this data, how it actually is being used, presented and impacting employees in their workspace?

Q5:Tell us a little about the Workplace Productivity Index - how it’s being used and how it’s actually impacting the way that companies are moving forward into these workplaces of the future.

SR: “You’re seeing it here being played out but there’s not

going to be one silver bullet to answer that specific question.

There are multiple toolsets. Long gone are the days where

Cisco just owns the whole thing, SAP or whatever. It’s going to

be multiple solutions that integrate well together. That’s really

how you are going to be able to solve the answer, marrying

some of the things we each do. Some cultures are going to

say, “No offices, no desks, nothing.” Consulting companies

are notorious for this,—you work for four days a week in a

field somewhere, when you come in you don’t have a desk

or anything. But there are a lot of hybrids where 80% of our

people are going to have an assigned desk. The other 20%

that we know are traveling (or whatever), so we’re not going

to assign these folks desks.” It’s kind of a culture thing.”

As organizations look to the future, it’s easy to become overwhelmed with the challenges of transitioning to the modern

workplace. However, that evolution can be approached and measured in new and exciting ways, as the evening’s conversation

clearly highlighted. The rise of more intelligent technology and systems has already begun guiding progressive businesses

in this transition. Companies such as GE, iOffice, and Teem have partnered together to bring integration, intelligence, and

automation together, allowing your organization to create more efficient and fluid workspaces that result in happier and more

productive employees. To learn more about these products can help you with building your workplace of the future go to:

teem.com/futureBOS

Building a Stack of Disparate Tech that Plays Well Together

About TeemTeem’s cloud-based platform makes meeting easier for thousands of companies around the world, including Airbnb, LinkedIn, GE, and National Instruments. Successful businesses use Teem to optimize their workspaces, save millions and help employees work more efficiently.

Check out all the details at teem.com/futureBOSor call us at +1.415.423.2373, or email sales@teem.com