TRANSFORMING THE WORLD THROUGH INNOVATION, INSPIRATION, AND LEADERSHIP2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT May 4 – 6, 2015 | Nashville, TN

The Global Voice of QualityTMRegister today at asq.org/2015wcqi.

Preliminary Program

2

GENERAL AND HOTEL INFORMATION

Whether or not it is under the official title of “quality,” everyone can use quality methodologies and tools to help improve some element of their career, organization, and life. The most successful are those who have found ways to establish, transform, and sustain work environments in which innovation is fostered, leadership is shared, and all are aligned to a common vision. Discover how you can use these tools to transform your world to help reach your goals and ensure success at the 2015 World Conference on Quality and Improvement.

Conference and Hotel LocationGaylord Opryland Resort & Convention Center 2800 Opryland Drive Nashville, TN 37214 Phone: 615-889-1000 gaylordopryland.com

ReservationsPhone: 877-491-7397 Online: https://aws.passkey.com/event/11711243/owner/760/home

Group Name: ASQ World ConferenceCutoff Date: Reservations must be made by Wednesday, April 8, 2015.

Third-Party Reservations: It has been brought to our attention that third-party agencies have been contacting conference attendees and exhibitors asking them to book a hotel room through them. Please DO NOT book with these agencies, as they require you to prepay, but your reservation is not guaranteed. ASQ and the Gaylord Opryland cannot reimburse you for reservations made through these companies.

International Travelers Visa InformationFor international attendees who may require a visa, we suggest you visit travel.state.gov/visa/visa_1750.html for information, guidelines, and forms. Keep in mind some visa applications can take up to three months to process.Visit asq.org/2015wcqi for more travel and attendee information.

2015 World Conference Highlights• Gain new knowledge from more than 100 sessions, workshops, additional training,

and certification opportunities.• Get inspiration from expert keynote speakers and other companies worldwide that

successfully use quality in the International Team Excellence Award Process/Quality Impact Sessions.

• Connect with other people passionate about quality during networking opportunities.• SAVE with early-bird discounts available through March 13, 2015!

Register today at asq.org/2015wcqi

Early-Bird(Ends March 13, 2015)

Regular(Starts March 14, 2015)

One-Day

ASQ Member: $995 $1,095 $595

Nonmember: $1,195 $1,295 $695

Group (3+) $895 $895

PRICING

asq.org/2015wcqi 3

EVENTS AND NETWORKING OPPORTUNITIES

The 2015 conference offers multiple networking opportunities for you to connect with other attendees, sponsors, and exhibitors during daily refreshment and meal breaks, as well as the following events:

ASQ Annual Business MeetingSunday, May 3 | 5:00 p.m. – 6:30 p.m.Get an update on the latest information about the incoming officers and a special presentation on the State of the Society.

Conference Opening ReceptionSunday, May 3 | 6:30 p.m. – 8:30 p.m.Visit the exhibit hall and connect with the wide variety of exhibitors, and enjoy hors d’oeuvres and a cash bar.

Conference KickoffMonday, May 4 | 10:00 a.m. – 11:15 a.m.Kick off the first official day of the conference by catching up with new or old friends and participate in interactive activities in the ASQ Center and with exhibitors.

Exhibit Hall ExtravaganzaTuesday, May 5 | 2:15 p.m. – 3:45 p.m.Come visit the exhibit hall one last time and enjoy fun games, prize drawings, and relax with other conference attendees.

Networking Reception (Ticket Required)Tuesday, May 5 | 7:00 p.m. – 9:30 p.m.Each paid conference registration includes one ticket to attend this fun reception. Enjoy appetizers, cash bar, and music entertainment. Additional tickets are available for purchase.

Let us take you out on the town!Complimentary transportation sponsored by

Shuttles will run Monday, May 4, 6 p.m.-11 p.m.Please indicate your interest in the shuttle when registering

for the conference (for planning purposes only).Once in Nashville, reserve your shuttle seat at the on-site information desk.

4 Visit asq.org/2015wcqi to view full session descriptions.

OVERVIEW SCHEDULE

Monday, May 48:00 a.m. – 9:45 a.m.

10:00 a.m. – 10:30 p.m.

11:15 a.m. – 12:15 p.m.

12:15 p.m. – 1:15 p.m. 1:30 p.m. – 2:30 p.m.

Wel

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LinkedIn: The Whys and Hows

Lunch

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M01: TBD M15: Using the Kano Model to Analyze Your Survey Data

M02: Global Standards for World-Class Innovation Management

M16: TBD

M03: Maybe at Risk, but Not in Peril: Lean Risk Management

M17: Metrics for Management

10:00 a.m. – 11:00 a.m. M04: Creating and Sustaining

High-Performance OrganizationsM18: Transactions Checking: Quality Control or a Safety Net

M05: Coaching Network: Master Black Belt Civic Partnership

M19: Increase Joy, Get Results From Your People and Processes

M06: Innovation Circuits: Fostering Creativity and Innovation

M20: Making Quality Personal (Flip Session)

Quality Impact/Live Team Case Studies

M07: Six Sigma Analysis of Daily Cycling Commute

M21: Gauging Gage: Master Your Measurement System

M08: Enrich Suppliers’ Behavior With Just a Few Carrots

M22: Applications of DFSS in the Aviation, Medical, and Military Sectors

10:00 a.m. – 11:15 a.m.

M09: ISO 9001:2015: Going Beyond Quality

M23: The Evolution of a Quality Management System

M10: FMEA 3.0: A Progressive and Collaborative Approach

M24: Population Health Management

WORKSHOPS

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M11: Lose the Carrot and Stick: Substitute Leadership

M12: CISR: Continual Improvement for Social Responsibility

M13: A Voice of the Customer System to Drive Customer Experience

M14: Burn the Popcorn

Quality Impact/Live Team Case Studies

Quality Impact/Live Team Case Studies

(Subject to Change)

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OVERVIEW SCHEDULE

Monday, May 4 2:30 p.m. – 3:00 p.m.

3:00 p.m. – 4:00 p.m. 4:15 p.m. – 5:15 p.m.

5:30 p.m. – 6:45 p.m.

6:00 p.m. – 11:00 p.m.

Net

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M25: Enabling Service Processes to Perform Near 100%

Key

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M26: Error Proofing: Quality in the Transactional Sector

AF01: Juggling for Creativity, Fitness, and TeamworkM27: TBD

M28: The Marriage of a FMEA and Control Plan: A Dynamic Control Plan

AF02: MacGyver Innovation: Use What You Have!

M29: Building a House of Quality One Brick at a Time

AF03: Triumphant! YQP Executive Presence and Live Networking

AF04: Meditation Deathmatch: Exploring Paradigms and Culture

M30: Dodging Bullets: Missing the Signs of a Coming Bad Event

M31: Binary Logistic Regression: DMAIC and DFSS Application

AF05: Music Outside the Box

M32: Increasing Supply Chain Reliability: Shifting Paradigms

AF06: Winning Trust Online

M33: Develop and Manage Your Personal Brand With Quality Tools

M34: The Enterprise Model: Quality Planning for Excellence

M35: Case Studies in Continuous Quality Improvement

M36: Additive Manufacturing as the Next Logical Step to Lean

M37: Infusing Lean Methodology Into the Fire Service

M38: Customer Listening: Quality Function Deployment and Statistical Engineering

Quality Impact/Live Team Case Studies

(Subject to Change)

6 Visit asq.org/2015wcqi to view full session descriptions.

OVERVIEW SCHEDULE

Tuesday, May 58:00 a.m. – 9:00 a.m.

9:15 a.m. – 10:15 a.m. 10:15 a.m. – 10:45 a.m.

10:45 a.m. – 11:45 a.m. 11:45 a.m. – 12:45 p.m.

Key

note

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T01: Profound Statistical Concepts Theory Meets Reality

Net

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T15: Emotional Intelligence in Quality Management

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T02: Leveraging Innovation and the Wisdom of Crowds

T16: TBD

T03: Corralling Stallions: Quality in Software Development

T17: Risk Management and Cheese

T04: Advanced Interviewing Techniques for Audits

T18: Shipment Accuracy Improvement in a High-Volume Factory

T05: Flip Session T19: Organizational Strategy Cascaded From Boardroom to Bedside in 3 Weeks

T06: The Clash of Quality and Big Data Philosophies

T20: Systematic Innovation: Beyond the Basics

T07: I Really Would Rather Not Randomize My Experiment!

T21: Flip Session

T08: Supplier Quality Management: A Complete Approach

T22: Exploring the New IEEE 730 Standard for SQA Processes

T09: Becoming the Highest Quality City in the U.S.

T23: The Future of the Quality Function

T10: The Full Scope of the Quality Function

T24: Getting the Business to Act on Quality Initiatives

WORKSHOPS

T11: Understanding Variation in Subjective Measuring Systems

T12: The Leader’s Guide to Cultural Transformation

T13: Lean Design Kaizen: Changing the Design/Innovation Paradigm12:45 p.m. – 1:15 p.m.T14: Decision Theory: Better Results From Better Decisions

Quality Impact/Live Team Case Studies

Quality Impact/Live Team Case StudiesLinkedIn: The Whys and Hows

(Subject to Change)

Visit asq.org/2015wcqi to view full session descriptions. 7

OVERVIEW SCHEDULE

Tuesday, May 51:15 p.m. – 2:15 p.m.

2:15 p.m. – 3:45 p.m.

4:00 p.m. – 5:00 p.m. 7:00 p.m. – 9:30 p.m.

Key

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T25: Maximizing Provider Potential

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T26: Growing Organizational Innovation: Plant the Seeds!

T27: TBD

T28: Engineering Quality: Cost to Value

T29: Turning on the Light Bulb About Quality

T30: A More Profitable Hospital in 5 Days

T31: Are You Forecasting What’s Predictable or Unpredictable?

T32: Flip Session

T33: Revolutionizing Quality Standards in Manufacturing

T34: FMEA as a Tool for Risk Management in Construction Projects

T35: Square Peg in a Round Hole: Customized Lean Implementation

T36: ISO 9001/14001 Revision for Integrated Management System

T37: Empirical Root Cause Analysis

T38: Systems Engineering, Quality, and Testing

2:45 p.m. – 3:45 p.m.

Quality Impact/Live Team Case Studies

Quality Impact/Live Team Case Studies

(Subject to Change)

8 Visit asq.org/2015wcqi to view full session descriptions.

Wednesday, May 68:00 a.m. – 9:00 a.m. 9:00 a.m. –

9:30 p.m.9:30 a.m. – 10:30 a.m. 10:45 a.m. –

12:00 p.m.

W01: Driving Profitability Through Leadership Engagement in Kaizen

Ref

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W15: Enhancing Total Patient Experience (TPE) in ERs

Clo

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Inte

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W02: Getting Started With Remote Auditing W16: Quality-Fitness Focused Innovation

W03: Small Business Challenge: The ISO 9001:2015 Transition

W17: Influence and Persuasion: The Psychology of Culture Change

W04: TBD W18: Effective Medical Device Postmarket Surveillance System

W05: Creating and Sustaining a Culture of Excellence

W19: Recognition and Leadership Effects On Lean Six Sigma Projects

W06: Becoming an Innovative Leader W20: Lean Tools and Successes in an Academic Research Institute

W07: Implementing an Expanded Gage R&R Study

W21: Dynamic Statistical Process Control Chart: A Case Study

W08: Utilizing ISO 10377:2013 to Create a Safer Bosch E-Bike

W22: Managing Operational Excellence

W09: Lean in State Transportation: Faster, Better, Efficient

W23: Quality in the New Century: QA, Tech, and the Role of Data

W10: Mercy Hospital Leans Into L&B Improvements

W24: Quality Strategy Success Formula for Capital Projects

WORKSHOPS

W11: Be Creative in Quality Improvement

W12: Sustaining Lean and Extending the Quality Enterprise

W13: The Lean Paper Airplane Factory

W14: What Is This Thing Called Leadership?

OVERVIEW SCHEDULE(Subject to Change)

asq.org/2015wcqi 9

PRECONFERENCE COURSES

Certified Quality Auditor Certification Preparation Wednesday, April 29, 2015 | 8:00 a.m. – 5:00 p.m.Thursday, April 30, 2015 | 8:00 a.m. – 5:00 p.m.Friday, May 1, 2015 | 8:00 a.m. – NoonPresented by the ASQ Audit Division

The Certified Quality Auditor refresher training, is a two and a half day course designed and taught to help experienced auditors become better prepared for the CQA exam.Price: $895.00CEUs and ASQ RUs: 1.90

Certified Manager of Quality/Organizational Excellence Certification Preparation Thursday, April 30, 2015 | 8:00 a.m. – 5:00 p.m.Friday, May 1, 2015 | 8:00 a.m. – 5:00 p.m.Saturday, May 2, 2015 | 8:00 a.m. – 3:00 p.m.Instructor: Russell T. Westcott, CMQ/OE, CQA

The course is presented in a way that reinforces current knowledge, reintroduces applications that may not be used every day, explains the rationale for use, and highlights both multiple-choice and constructed response sample questions. You will receive course materials and a copy of the The Certified Manager of Quality/Organizational Excellence Handbook: Fourth Edition.Note: Prework assignments are an important part of this course, and attendees are expected to complete the assignments prior to the start of the first class. This course is a refresher and, due to time limitations, is not intended to cover all the components of the body of knowledge in great depth.

Member Price: $1,295List Price: $1,595CEUs and ASQ RUs: 1.90

Lean Enterprise Friday, May 1, 2015 | 8:00 a.m. – 5:00 p.m.Saturday, May 2, 2015 | 8:00 a.m. – 5:00 p.m.Instructor: Anthony Manos

In today’s business environment, where global competition and constant price

reduction demands from customers impact heavily on management decisions, lean enterprise concepts have helped companies remain competitive, innovative, and profitable. “Lean” implementation results in enhanced cost and cycle-time reduction, customer satisfaction, and standardized high quality. Member Price: $1,295List Price: $1,395CEUs and ASQ RUs: 1.40

Cost of Quality: Finance for Continuous Improvement Saturday, May 2, 2015 | 8:00 a.m. – 4:30 p.m. Sunday, May 3, 2015 | 8:00 a.m. – 4:00 p.m.Instructor: Doug Wood

Surveys show a vast majority of companies either overlook or are unaware of the concept of cost of quality (CoQ). Quality costs can amount to more than 25 percent of sales. Discover how you can successfully use CoQ to strategically manage your improvement projects with bottom-line results.Member Price: $1,095List Price: $1,295CEUs and ASQ RUs: 1.30

Lean Kaizen: A Simplified Approach to Process Improvement Sunday, May 3, 2015 | 8:00 a.m. – 5:00 p.m.Instructor: Anthony Manos

Lean is a renowned methodology that eliminates all categories of waste to help maximize efficiencies. Kaizen means continuous improvement. Together, lean kaizen is a proven approach to continuously implement much-needed change and get rid of unnecessary waste. Member Price: $795List Price: $895CEUs and ASQ RUs: .60

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CERTIFICATION

Start your conference experience off on the right foot by adding an ASQ certification to your résumé.

Sunday, May 3 | 10:00 a.m. – 3:00 p.m.

You have the opportunity to take one of ASQ’s 17 certification exams on-site. Make a valuable investment in your career and show your employer and future employers your dedication to quality.

• Certified Biomedical Auditor• Certified Calibration Technician• Certified HACCP Auditor• Lean Certification

(SME, AME, Shingo Prize/ASQ Lean Certification) 

• Certified Manager of Quality/Organizational Excellence

• Certified Pharmaceutical GMP Professional

• Certified Quality Auditor

• Certified Quality Engineer• Certified Quality Improvement Associate• Certified Quality Inspector• Certified Quality Process Analyst• Certified Quality Technician• Certified Reliability Engineer• Certified Six Sigma Black Belt*• Certified Six Sigma Green Belt• Certified Six Sigma Yellow Belt 

✹New Certification Offering• Certified Software Quality Engineer

Application Deadline: March 20, 2015Preregistration: Apply online at asq.org/2015wcqi

On-Site Registration: Saturday, May 2, 2015 | 2:00 p.m. – 5:00 p.m. Registration area of the Gaylord Opryland Resort & Convention Center*Note: There will be no on-site registration for the Certified

Six Sigma Black Belt

2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT

CERTIFICATION EXAM APPLICATION TO BE USED FOR THE MAY 3, 2015, EXAM ONLY

1. ASQ MEMBERSHIP NUMBERIf you are not an ASQ member, leave blank

2. NAME/ADDRESS INFORMATION Mr. Ms. Mrs. Dr. (Print clearly or type)

First Name Middle Initial Last Name

Home Address Apt./Ste.

City, State/Prov., Zip/Postal Code Country

Home Area Code and Telephone Number

Employer Name Your Title

Employer Address Apt./Ste.

City, State/Prov., Zip/Postal Code Country

Bus. Area Code and Telephone Number Fax Number

Email Address

3. FEE Check the applicable box below.

Retake ASQ Member Nonmember

CBA $219 $269 $419

CCT $129 $189 $339

CHA $219 $269 $419

CMQ/OE $289 $339 $489

CPGP $219 $269 $419

CQA $219 $269 $419

CQE $219 $269 $419

CQI $129 $189 $339

CQIA $129 $189 $339

CQPA $129 $189 $339

CQT $129 $189 $339

CRE $219 $269 $419

CSQE $219 $269 $419

CSSGB $159 $209 $359

CSSBB* $259 $309 $459

CSSYB $129 $189 $339Prices above are in U.S. dollars.

* Your Six Sigma Black Belt application will be on hold until your affidavit(s) is (are) received at ASQ. Signed Six Sigma Black Belt affidavit(s) must be received at ASQ within one week of receiving your application. If not, your application will be canceled and a partial refund (less application fee) will be returned to you.

EXAM FEE TOTALSYou may pay by check, money order, bank draft, Visa, MasterCard, or American Express. Tuition vouchers and purchase orders are not accepted. Your application will be returned unprocessed if payment is not enclosed. $50.00 of your fee is an application fee and is not refundable.If you are interested in becoming a member, include payment and the membership application with your certification fee.

Method of payment:

(Check one) Check or money order (U.S. dollars drawn on a U.S. bank) Make check payable to ASQ.

Visa MasterCard American Express

Cardholder’s Name (please print)

Card Number Exp. Date

Cardholder’s Signature

Cardholder’s Address

Applicant’s Signature Date

Fees subject to change without notice. If the payment amount submitted is incorrect or a price

increase occurs, we will bill you accordingly or charge your credit card the appropriate amount.

To register online, visit www.asq.org and click Certification. Provide Promo Code CTKFH14.

4. EXAMINATION DATE: SUNDAY, MAY 3, 2015

Application Deadline—MARCH 20, 2015Your application must be received by the application deadline. On-site registration† will be accepted only if space is available on Saturday, May 2, from 2:00 p.m. – 5:00 p.m.† There will be no on-site registration for the Certified

Six Sigma Black Belt due to affidavit verification.

5. EXAMINATION SITEASQ World Conference on Quality and Improvement Nashville, TN Exam Time: All exams will start at 10:00 a.m.

6. EDUCATIONComplete the section below showing the highest completed educational degree or diploma you have received, the name and location of the institution conferring it, and the year you received it. Credit is not issued for nondegree education or for partially completed degree programs.International applicants must provide documentation to verify educational equivalency.

Degree or Diploma Year

Name of Institution Location of Institution

Type of degree or diploma (check one) technical school associate bachelor’s master’s doctorate

SEATING IS LIMITED FOR ALL EXAMS. DON’T WAIT UNTIL THE LAST MINUTE—REGISTER NOW!

Application Deadline—MARCH 20, 2015

Please complete both sides of this application.

Promo Code CTKFH14

asq.org/2015wcqi 11

7. WORK EXPERIENCEIf you do not meet all of the necessary qualifications, you will not be allowed to take this exam.CQIA and CQPA require TWO years of work experience or an associate degree or TWO years of equivalent higher education.CQI requires TWO years of work experience. If you do not have a high school diploma or GED, you must have THREE additional years’ work experience.CQT requires FOUR years of higher education and/or work experience.CRE, CQA, CQE, and CSQE require EIGHT years of higher education and/or work experience including THREE years in a decision-making position.CBA and CHA require FIVE years of work experience including ONE year in a decision-making position.CMQ/OE requires 10 years of higher education and/or work experience including FIVE years in a decision-making position.CSSBB requires two completed projects with signed affidavits or one project with signed affidavit and three years of work experience. No education waivers are given.CCT requires FIVE years of higher education and/or work experience.CPGP requires FIVE years of on-the-job experience including THREE years in a decision-making position. No education waivers are given.CSSGB requires THREE years of work experience.CSSYB requires ONE year of work experience. No education waivers are given.All work experience must relate to one or more areas of the body of knowledge of that specific certification.Work experience must be in a full-time, paid role. Paid intern, co-op, or any other course work cannot be applied toward the work experience requirement.“DECISION MAKING” is defined as having the authority to define, execute, or control projects/processes and being responsible for the outcome.The following does not apply for CQI, CSSBB, CPGP, CSSGB, or CSSYB. If you have completed a degree, diploma, or certificate program beyond high school, you may waive some of the required experience as follows:

Certificate/diploma from a technical—One year, CCT two years or trade school

Associate degree (college or technical institute) Two years, CBA, CHA one year

Bachelor’s degreeFour years, CQT, CHA, CBA three years, CCT two years

Master’s/doctoral degreeFive years, CBA, CHA four years, CQT three years, CCT two years

You must attach a résumé or provide your work experience below; employment dates must be by month/year.

Job Title __________________ From ________ To________

Employer ____________________________________________

Supervisor ___________________________________________

Address _____________________________________________

Job Title __________________ From ________ To________

Employer ____________________________________________

Supervisor ___________________________________________

Address _____________________________________________

Job Title __________________ From ________ To________

Employer ____________________________________________

Supervisor ___________________________________________

Address _____________________________________________

8. COMPLIANCE WITH RULESPlease read the ASQ Code of Ethics below. Compliance with the Code of Ethics is mandatory for all individuals, whether or not they are members of ASQ.

“I have read, I understand, and I agree to comply with the ASQ Code of Ethics. I agree not to discuss or release in any form the contents of the examination. I affirm that all information contained in this application is correct.”

ASQ CODE OF ETHICS

Fundamental principlesASQ requires its members and certification holders to

conduct themselves ethically by:I. Being honest and impartial in serving the public, their

employers, customers, and clients.

II. Striving to increase the competence and prestige of thequality profession, and

III. Using their knowledge and skill for the enhancement ofhuman welfare.

Members and certification holders are required to observethe tenets set forth below:

Relations With the PublicArticle 1— Hold paramount the safety, health, and welfare of

the public in the performance of their professional duties.

Relations With Employers, Customers, and ClientsArticle 2— Perform services only in their areas of competence.Article 3— Continue their professional development

throughout their careers and provide opportunities for the professional and ethical development of others.

Article 4— Act in a professional manner in dealings with ASQ staff and each employer, customer, or client.

Article 5— Act as faithful agents or trustees, and avoid conflicts of interest and the appearance of conflicts of interest.

Relations With PeersArticle 6— Build their professional reputation on the merit of

their services and not compete unfairly with others.Article 7— Ensure that credit for the work of others is given to

those to whom it is due.

Check here if you have special needs that we can address. You must also contact ASQ Certification at cert@asq.org or the following phone numbers:

800-248-1946 United States and Canada 001-877-442-8726 Mexico+1-414-272-8575 All other locations

RETURN THIS APPLICATION TO:

ASQP. O. BOX 3066MILWAUKEE, WI 53201-3066

Fax 414-272-1734

DID YOU• Complete both sides of the application• Include payment• Attach your résumé or provide your work experience

with employment dates by month/year• Sign your application• Include your CSSBB affidavit(s)—Affidavits can be

found at asq.org/certification

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asq.org/2015wcqi 13

2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT REGISTRATION FORM

Promo Code: AQKFH54

FOUR easy ways to register!

MAIL the registration form to: ASQ Customer Care P.O. Box 3066, Milwaukee, WI, USA 53201-3066. CALL 800-248-1946 (U.S. and Canada), +1-414-272-8575 (all other locations), or 001-877-442-8726

(Mexico) and have your credit card ready. FAX your completed registration form (both sides) with credit card number (MC/VISA/AMEX only)

to ASQ Customer Care, 414-272-1734. ONLINE registration form is available on the official website of the World Conference on Quality and Improvement at asq.org/2015wcqi.

Step 1: Choose Your Registration Type (All prices listed in U.S. dollars.)

FULL Your conference registration includes admission to sessions on all three days of the conference, admission to the Exhibit Hall, Conference Opening Reception, Quality Impact Sessions/Live Team Case Studies sessions, Tuesday Networking Reception, online conference proceedings, refreshment breaks, and lunch on Monday and Tuesday.

Early-bird (Ends March 13, 2015)❏ $995 (Member) ❏ $1,195 (Nonmember)

Regular (Starts March 14, 2015)❏ $1,095 (Member) ❏ $1,295 (Nonmember)

ONE-DAY Your conference registration includes admission to concurrent and Quality Impact Sessions/Live Team Case Studies sessions, refreshment breaks, and lunch on the day you attend as well as online conference proceedings.

(Prices are per day)Monday, May 4

❏ $595 (Member) ❏ $695 (Nonmember)

Tuesday, May 5 ❏ $595 (Member) ❏ $695 (Nonmember)

GROUP The group discount only applies to full conference registration (does not apply to one-day registrations or any other special offer or discount). All registrants must be from the same organization.

One registration form must be completed for each individual attendee and mailed in together.❏ $895 Number of Attendees: _______________

Step 2: Choose Any Additional Items (All prices listed in U.S. dollars.)

ADDITIONAL MEAL TICKETS (One lunch ticket per day is included with full registration.) ❏ Monday, May 4 (MONLUN): $40 x ____ = $ _______ ❏ Tuesday, May 5 (TUESLUN): $40 x ____ = $ __________

ADDITIONAL TUESDAY RECEPTION TICKETS (TUESRECP): (One Tuesday Reception ticket is included with full registration.) ❏ $65 x ______= $ ____________

CONFERENCE RECORDINGS (WCQI15OP): ❏ $49

Get access to more than 100 session recordings for only $49. Review sessions, see sessions you missed, and share sessions with your colleagues.

COMPLIMENTARY TRANSPORTATION(Monday, May 4, 2015 | 6:00 p.m. – 11:00 p.m.)❏ Yes, I am interested in transportation to downtown Nashville on Monday night (SVY12).

INFORMATION FROM SPONSORS AND EXHIBITORS

❏ Yes, I would like to receive information from conference sponsors and exhibitors via email (SVY5).

14 asq.org/2015wcqi

Step 3: Choose Any Additional Preconference Courses (All prices listed in U.S. dollars.)

Certified Quality Auditor Certification Preparation (CQAR0115) ❏ $895

Certified Manager of Quality/Organizational Excellence Certification Preparation (CMQR0215) ❏ $1,295 (Member) ❏ $1,595 (Nonmember)

Lean Enterprise (#7963) ❏ $1,295 (Member) ❏ $1,395 (Nonmember)

Cost of Quality: Finance for Continuous Improvement (#7962) ❏ $1,095 (Member) ❏ $1,295 (Nonmember)

Lean Kaizen: A Simplified Approach to Process Improvement (#7964) ❏ $795 (Member) ❏ $895 (Nonmember)

Step 4: Payment Information (FEES FOR REGISTRATION must be paid in full and will only be accepted in U.S. dollars.)

Funds payable in U.S. dollars, drawn on a U.S. financial institution. All phone registrations or faxes MUST include the number of a major credit card that will be charged for the registration fees (MC/VISA/AMEX accepted). Do not follow up phone or fax registrations with a mail-in registration. Registrations (whether phoned, faxed, mailed in, or completed online) will be confirmed by mail with a receipt and confirmation letter within two weeks of receipt.

Registration Fee Total $Additional Item Total $Preconference Course Total $

GRAND TOTAL $ ___________________

Method of Payment

❏ Purchase Order (Must include original hard copy of purchase order on company letterhead) No. ________________________________________________

❏ Check (Enclose Check) No. _________________________

Credit Card ❏ Visa ❏ MasterCard ❏ AMEX Credit Card Number __________________________________________________Exp. Date __________________ Address __________________________________________________________City __________________________State ____________________________ Postal __________________ Country _______________________________Signature _______________________________________________________________________________________

Step 5: Attendee Information (Please print clearly.)

❏ Mr. ❏ Ms. ❏ Mrs. ❏ Dr.

Name

_________________________________________First Name Middle Initial Last Name

Badge Name (Nickname)

_________________________________________

❏ Same as Billing Address Above

❏ Home ❏ Business (Please choose one) Address ____________________________________________City ______________________State/Province _____________Postal Code __________________ Country _______________Telephone ___________________________________________ (Area Code) Email Address _______________________________________

Company __________________________________________ Title_________________________________________

ASQ Member Number (if applicable) ________________________________________________________________

Special Needs ❏ If you have a disability and/or special needs, including meal restrictions, please let us know so that we may help facilitate your attendance at the conference. Check this box and attach information regarding your needs.

2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT REGISTRATION FORM

INTERNATIONAL TEAM EXCELLENCE AWARD PROCESS/QUALITY IMPACT SESSIONS

For nearly 30 years, the International Team Excellence Award Process has provided teams all over the world with a platform to showcase their commitment to improvement and performance excellence. Teams from more than 20 countries have participated in this unique process to demonstrate how they are successfully using quality tools to make improvements to reduce costs, increase efficiency, and improve customer satisfaction.

Attend these live case studies during the 2015 World Conference on Quality and Improvement and learn how you can implement these tools to make a difference in your organization.

HERE ARE JUST SOME OF THE STORIES FROM THE 2014 FINALISTS …

• Using the Lean Six Sigma approach and DMAIC methodology, one organization lowered its damage rate by 3 percent, leading to annual savings of $1.3 million.

• One automotive manufacturer applied the 8D methodology, using DoE, Ishikawa diagram, priority matrix, finite elements analysis, simulations, and FMEA among other tools to solve a malfunction that saved the company 110 million euros in potential corporate losses, warranty claims, and machinery investment.

• A government agency used a PDCA and tools like Gantt chart, Pareto analysis, cause and effect analysis, decision matrix, SCAMPER, and tree diagram to uncover root causes and generate solutions for an ongoing problem and saved them approximately $1.6 million.

HERE IS WHAT PAST PARTICIPANTS HAD TO SAY …

“ASQ’s International Team Excellence Award Process provides a perfect opportunity for organizations to share their success stories and exchange best practices with other international organizations.”

“By participating in the ASQ International Team Excellence Award Process, we have been able to benchmark our teams against some of the best in the world. As a result, we have been able to identify and implement improvements to our team systems. In addition, the ITEA Process has become an important form of recognition for our employees who make significant contributions to our business through their participation on improvement teams.”

Want to participate in 2016? Visit asq.org/2015wcqi to complete the intent to submit form or email gbalagopal@asq.org to learn more!

See how companies from around the world are successfully using quality tools!

REGISTER TODAY!

2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENTMAY 4 – 6, 2015 | NASHVILLE, TN

International Team Excellence Award Process and Lanyard Sponsor

Executive Roundtable and Mobile App Main Banner Sponsor

Silver Sponsor

Executive Roundtable Sponsor

Item Number B0166

ASQ FAMILY EXHIBITORSANSI-ASQ National Accreditation Board

ANAB/ACLASS/FQS

EXHIBITORSA2LA – American Association for

Laboratory Accreditation AIAG – Automotive Industry Action GroupAmerican Quality InstituteAQS Management SystemsASQ Media Sales/NaylorBaldrige Performance Excellence ProgramBSIBSI Supply Chain SolutionsCalifornia State University, Dominguez HillsCommissioning Agents Inc.EAGLE Certification GroupEMNS Inc. – Global Supplier Quality

Assurance (GSQA)

Ennov Solutions Inc.EtQ Inc.IBS America Intelex Technologies Inc.IQS Inc.JMP Software from SASJohnson & JohnsonMasterControl Inc.McGraw-Hill ProfessionalMinitab MoreSteam.comNational Quality AssuranceNSF International Strategic RegistrationsPECB – Professional Evaluation and

Certification BoardPerry Johnson Consulting Inc.Pilgrim Quality SolutionsPQ Systems Inc.Predisys Inc.

Pro QC InternationalQI Macros SPC Software for ExcelQiSOFTQuality Council of IndianaThe Quality GroupQualiWare Inc.RealityCharting®

SAI GLOBAL Assurance ServicesSparta Systems Inc.Stat-Ease Inc.Supply Chain Services International (SCSI)System Improvements Inc./TapRooT®

Systems2winTaylor & FrancisUniversity of Michigan Division of Integrative

Systems + DesignVerify Inc.VERSE SolutionsX-Stream