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Transforming the Technology Operating Model to Deliver What Really Matters
to Customers
Andy Weir Executive General Manager, Enterprise Services and CIO
Bankwest
Page 3
The ‘new world’ model…
NEW FINANCIAL SERVICES CUSTOMER VALUE PROPOSITION
LIFE/BUSINESS ENABLER SEAMLESS CHANNEL EXPERIENCE
MOBILITY THE INTERNET
OF THINGS
NEW DISTRIBUTION MODELS
SOCIAL MEDIA CUSTOMER ANALYTICS
DIGITAL SECURITY
PAYMENTS & WALLETS
INCREASINGLY IMPORTANT SERVICE OFFERINGS
AGILE INFRASTRUCTURE INNOVATIVE & AGILE DNA SHARED ECOSYSTEMS NEW DELIVERY MODELS
TRANSFORMING TECHNOLOGY - ‘NEW WORLD’ CAPABILITIES
Page 4
New Delivery Models
Too Many Layers
Takes Too Long
Wasteful
Disengaging
“A bad model will beat a good person every time”
Page 5
The largest sources of ‘waste’ in software/change delivery…
Source – Mary Poppendieck “Lean Software Development”
Building the wrong thing!
Managing WIP (CRs, scope creep,
excessive documentation)
Service Provider Handoffs &
Dependencies
Continually forming & re-
forming teams
Excessive bureaucracy
(investment appraisals)
Page 7
Reduce Cycle Time
Customer Affinity
Increase Value
Engagement
= Great Products
New models will maximise value for your customers and the organisation…
Page 8
Innovation and Agility DNA
Think Customer (purpose) Autonomy & Mastery
Collaboration (ABW) Release Creativity (Hack Days)
Page 9
Agile Infrastructure
Continuous Delivery Flexible ‘Core’ & Interfaces
Secure Build Once - Device Agnostic
Page 10
Shared Ecosystems will emerge to create new commercial models and opportunities
Embrace New Entrants
to Value Chain
Leverage Broader
Collaboration
Communities