Monday 7 December 2009 Inmarsat Conference Centre, London

A one day conference examining how social care and IT departments can work together to improve care provision.

Headline sponsor:

www.kable.co.uk/social-care-conference

Transforming Social Care through ICTAligning the transformational government and personalisation agendas

09.30 Chair’s opening remarks

Jane Dudman, Public editor, the Guardian

09.40 Opening keynote: Putting People First - How can technology improve outcomes for people that need support?There have been a number of innovations in the delivery of social and health

care services over the last few years including Putting People First, the

personalisation agenda, Dignity in Care, the National Dementia Care Strategy.

At the same time, the move at local level to Local Area Agreements mean

social and health care providers need to work across agencies to deliver

improved outcomes for people that need support while at the same time

achieving efficiency savings. How can ICT and new technologies like telecare

and telehealth help deliver the personalisation agenda and be of benefit

to people that need support and also front line practitioners involved in

delivering this new agenda? What products need to be developed? And what

support and training needs to be given so that people have more choice and

control to self direct the support they need?

Don Derrett, director and co founder, self direct

Anastasia Tempest, associate, self direct

10.05 Morning panel: Technology for the front line and the back officeSocial workers are having a hard time at the moment. While technology can

undoubtedly make their work easier and more efficient, how can you win

over hearts and minds and encourage front line staff to take up new working

methods? What are the other benefits: cost savings, quicker response times,

a reduction in bureaucracy and how can these be properly communicated

across the organisation? How is social care responding to the changes brought

about by the transformational government agenda?

• Fundingmodelsandtheirimpactonserviceproviders

• Benchmarkingandperformancemeasurement

Richard Pantlin, chair, Health and Social Care Group, Intellect

Glyn Peach, head of business technology, Dudley metropolitan borough

council

Rick Wilson, chief executive, Community Lives Consortium

10.45 Delivering data at the point of needDirect and care services at Glasgow city council has enabled its homecare

coordinators to have secure and direct access to customer records on their

BlackBerrysmartphoneandinformtheminreal-timeofanycustomer

changes. This session will address:

• The critical success factors when considering implementing a

mobile data project

• What are the business benefits that can be produced?

• How mobile solutions can help increase efficiencies and

effectiveness

• How you can measure success

Brendan Murphy, head of ICT and marketing, Cordia

11.15 Morning coffee and networking break

11.40 Implementing the electronic Common Assessment Framework (eCAF)The enablement to provide personalised care through improved information

sharing across health, social care and wider community support services is at

an early stage; how are systems being developed, what stage are they at, what

challenges are being met – or not?

• Meetingsecuritystandardstoaccessandsharenecessary

information

• IntegratingsystemswiththeSingleAssessmentProcess

• Whatarethebenefitstotheorganisation,thesocialworkerand

the service user?

Terry Dafter, service director adult social care, Stockport metropolitan

borough council

12.10 Collaboration for careSingleassessmentsencouragecross-agencyworkingyethighlightthe

challenges of integrating information flows between different teams. How

can joint working and information sharing be enabled securely, especially in

an area with a large number of remote workers? How has the process been

developed and managed, what systems need to be in place and what benefits

have been seen?

Damian Furniss, head of information management and technology (Adult

and Community Services), Devon county council

12.40 Round table discussions: What needs to be addressed in the next 5 years?Moderateddiscussionswilltakeplacearoundwherethedelegatesseesocial

care being supported and enabled by ICT over the next few years: What are

the particular challenges, opportunities, threats and weaknesses and what

would a national ICT strategy for social care look like?

13.00 Lunch

Agenda

13.50 Interactive seminarsDelegates should select either seminar A, B or C to attend

Seminar AInformation matters: Delivering universal information and advice servicesUniversal access to information and advice services is one of the five priority

areas agreed by the Department of Health, ADASS and the LGA for the

firstphaseofthetransformationofsocialcare.Joined-upplanningand

management of information and advice across partners can ensure that

services are cost effective and sustainable, as well as meeting the needs of the

local community. Do you have a strategy in place for universal information

and advice services? Are you integrating information across partners and

delivery channels? How will you quality manage your information? Do you

have systems to capture management information on supply and demand for

services?

Mark Cheverton, managing director, Opportunity Links

Harriet Mathie, strategic policy manager, Opportunity Links

Seminar BStrategies to yield cashable savings by reducing avoidable contact, enabling channel shifting, and integrating systems and business processesThe public sector in the United Kingdom is aiming to support the delivery of

public services with cost effective technology that allows Information and

Communication Technology (ICT) to be a key agent for change.

This session discusses a contemporary approach to improving customer

service whilst driving efficiency gains, by creating a framework for line of

business applications in a case management solution, integrating the front line

services to the back office.

Nick Cassidy, business development manager, Diagonal Consulting

Seminar CICT that makes a real difference within Domiciliary Care ServicesLondon borough of Havering’s Transformation Team can demonstrate why

ElectronicCareMonitoringismorerelevantthaneverbefore.UsingasolidICT

platform, the Council is able to role out the Putting People First agenda. Using

anend-to-endICTsolutionhasintegratedthecouncil’ssystems,improved

budget management, automated payments to improve provider cash flow,

automated data mining to improve quality of service concerns and tackled

budget pressures while focusing resources on front line delivery rather than

back office functions.

Rachel Boston, consultant,ProcessMatrixConsultingandmemberof

Transformation Team, London borough of Havering

14.50 Afternoon coffee and networking break

15.15 Morning discussion feedbackGroup leaders will feed back the main points from their groups which in turn

will help shape the discussion for the closing panel’s conclusions

15.35 Closing panel: Transforming social care: Developing a clear strategyPeople on both sides agree that the personalisation agenda, joining patient

information to deliver a complete picture of patient care and a reduction

in bureaucracy are vital to improve service delivery both for patients and

practitioners.Buthowcanthisbeachieved?Howcanthisimprovementand

transformational agenda be driven and who by?

• Commissioning:whoserolewillitbe?

• Whatistheroleofthethirdandprivatesectorsinserviceprovision

and how can they be better integrated?

• Selfassessment–whataretheimplicationstoserviceproviders?

• Usingtechnologiestoenablepersonalisedservices

• Identifyingbestpracticeanddevelopingclearrequirements

• Howcantoday’sdiscussionsandlessonsbetakenforwardto

shape a strategy for the enablement of social care provision

through ICT?

Cllr Gareth Barnard, vice-chair,LGACommunityWellbeingBoard

Stephen Goulder, director of corporate services and workforce development,

Social Care Institute for Excellence

Richard Humphries, senior fellow for social care, The King’s Fund and social

care expert on the Review panel for the Independent Review of NHS and

Social Care IT

16.30 Chair’s concluding remarks and end of conference

www.kable.co.uk/social-care-conference

Headline sponsor:

BlackBerryistheleadingwirelesscommunicationssolution that keeps mobile Government and public sector professionals securely connected to colleagues andoperationaldata.BlackBerryisdeliveringtangibleefficiencies and improvements in business processes to public sector organisations that are helping to deliver substantial cost savings. As well as the built in wireless applicationslikee-mail,personalorganiserandphone,BlackBerrydevicesarebeingusedbyfieldworkerstoaccess key applications such as patient records, social services systems and the Police National Computer.

www.blackberry.com

Sponsors:

CM2000isanawardwinningsupplierofelectronicmonitoring, scheduling and point of delivery management solutions to the community care sector.

Our comprehensive range of services can be provided individually or as a fully integrated package offering a single,end-to-endsolutionfordeliveringefficientbestvalue home care.

www.cm2000.co.uk

Opportunity Links supports government to deliver quality information to citizens through provision of IT, consultancy, and new media.

Our solutions focus on the interdependent needs of service users, commissioners, IAA, and providers, to underpin the universal information service element of personalisation, empowering citizens to make informed choices about their care.

www.opportunitylinks.co.uk

Formorethan20years,Kofaxhasprovidedaward-winningsolutionsthatautomatedocument-drivenbusiness processes by managing the transformation andexchangeofbusiness-criticalinformationarisingin paper, fax and electronic formats in a more accurate, timelyandcost-effectivemanner.

Kofax solutions help Government to manage information more efficiently, remain compliant and improve focus on service delivery:

•Supportse-govandtransformationalgovernment

• Case management

• Records management

• Customer correspondence

• Invoice processing

• Forms processing

• Personnel records

www.kofax.com

www.kable.co.uk/social-care-conference