Transforming Government Operations Information Technology Best Practices Cloud Computing Virtualization

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  • 8/8/2019 Transforming Government Operations Information Technology Best Practices Cloud Computing Virtualization

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    Transforming

    Government

    OperationsThrough IT &

    Business Best

    Practices

    Services

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    RESULTS FOR

    GOVERNMENT

    ORGANIZATIONS

    BASED ON PROVENSUCCESSES

    On-Demand Dynamic Infrastructure

    Reliable Outcomes

    Highly Virtualized Environments

    Lower Costs

    Innovations

    LEVERAGING BEST

    PRACTICES LEADS TO:

    Lower Cost & Risk. Higher Eciency.

    Performance. Flexibility. Security.

    TRANSFORMATION

    DEMAND FOR

    IMPROVED

    MISSION

    OUTCOMES

    Standard Infrastructure Services

    Fixed Service Definitions

    Diverse Computing Environments

    How Best Practices Can Redene Best Value or Government Customers

    Best Practices Increase Eciency and Efectiveness While Lowering Risk

    Most successful organizations have a track record of identifying, quantifying, benchmarking, and

    implementing best-in-class practices to make their enterprise stronger. By using a Best Practices

    Approach, your group can leapfrog past implementation and process challenges to build immediate

    operational advantages and gain long-term performance eciencies. Taking advantage of proven,

    innovative, leading-edge tools and technologies oers the possibility of achieving true transformation

    without the associated learning curve and adoption risk. This established formula for success might be

    just the right strategy for your enterprise to meet mission goals while overcoming todays challenges.

    Applying Innovation Across BoundariesCommercial enterprises are usually the rst to leverage cutting-edge technologies. Their quest

    to improve operations and gain competitive advantages means they are willing to accept the

    accompanying investment and risk. Using these same successes across organizational boundaries

    taking what has been learned in private enterprise and applying it to government operations can

    transform and energize public organizations to make them more ecient in achieving their mission.

    As a leading IT services provider, Dell recognizes the value of accelerating adoption of best practice

    approaches while lessening risk and ensuring consistent outcomes. Part of our overall process is to

    develop and advance best practices from our most innovative engagements practices that add

    benets to just about any customer project.

    Achieving Best-in-Class Results

    By utilizing tested-and-proven principles from Dells commercial sector successes, federal agencies

    can take similar advantage of transformative technologies and practices to achieve more predictableoutcomes with reduced risks. Adopting and using best practices also means your organization will

    have a foundation in place to gain future advantages from emerging innovations, including on-

    demand infrastructure services, cloud computing, virtualization, and green IT.

    Benets or Government Customers

    Dell successfully adapts our commercial best practices to the government environment. Dell Services

    Federal Government currently provides IT services to more than 30 agencies, including each branch

    within the DoD. Through knowledge gained from past and current engagements, we have deep

    levels of skills and sensitivities that help ensure success in the government sector.

    We understand current policy and regulation mandates.

    We know the stresses and forces impacting current systems.

    We look to enhance and sustain established programs and initiatives. We understand and can provide specialized expertise.

    We can introduce best solutions incrementally to ensure acceptance and meet budget limitations.

    We can help develop a future vision of where your organization can go.

    To increase long-term success and optimize your organizations return on investment, Dell also uses

    proven communication, training, and implementation frameworks designed to raise project buy-in

    and increase acceptance by users, administrators, and IT sta.

    Best Practices = Best Results

    A best practice is dened as:

    A technique, method, or process

    thats recognized as more eec-

    tive at delivering a particular

    outcome than any other tech-

    nique, method, or process.

    Best practices can be devel-

    oped for reuse in similar

    situations through: Benchmarking activities

    Identifying successful projects

    in other organizations

    Collecting lessons learned

    Documenting initiatives that

    were particularly eective

    By applying

    innovations

    developed in the

    private sector,

    government entities

    can reap similar

    breakthrough-

    technology

    eciencies without

    the early adopter

    investment and

    uncertainty.

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    The Dell Diference

    Dell has long been a leader in delivering IT equipment and

    services for both commercial and government organizations.

    Dell does business with every Fortune 100 company, and our

    Dell Services Federal Government division provides IT and

    business process solutions for more than 30 major agencies,

    including the DoD. We use disciplined approaches and proven

    service delivery methodologies in each engagement.

    Here are some of the processes and industry standards that Dell

    and its subsidiaries can use to help ensure the integrity of ourmethodology approaches:

    We adopted ITIL as a core practice framework long before it

    became the accepted industry standard.

    We use CMMI Maturity Level 3 practices for our applications

    development.

    We use a custom developed methodology based on the

    Project Management Institutes (PMI) Project Management

    Body of Knowledge (PMBOK) to manage project, program,

    and portfolio activities.

    We are ISO 9001:2008 certied, and proud that our

    government services group is part of a larger organizationthat has achieved stringent ISO 20000 certication,

    the rst international standard established for IT Service

    Management.

    Our approach to best practices oers long-term advantages in

    achieving mission-critical objectives while controlling costs and

    risks. Our team of dedicated service professionals is committed

    to building, integrating, and delivering comprehensive solutions

    that meet immediate needs and sustain long-term results.

    Setting Standards Across the Industry

    We work hard to keep our solutions portfolio ahead of the

    industry curve. Our oerings consistently help establish

    benchmarks for service delivery quality, availability, and

    performance, while at the same time reducing overall costs. Dell

    solutions are typically at the innovation forefront of enterprise

    computing, enterprise network, end-user computing, and

    information security.

    Process Improvements that Exceed Expectations

    To achieve predictable results within agreed-upon budgetaryparameters and timelines, we use:

    Industry-certied best practices

    Recognized international standards

    Our own proprietary Dell delivery frameworks

    Experience developed across thousands of successful

    engagements

    Disciplined and proven process methodologies that guide

    our work during each project phase

    Delivering World-Class Solutions, Driving Measurable

    Results

    Dell oers a full range of services and solutions that support

    your mission goals and business imperatives. From business

    consulting, and application and business process services to

    a complete oering of infrastructure support services, Dell

    provides the capabilities you need to transform your processes,

    helping your enterprise to thrive.

    For more inormation about any o our service oferings, please

    contact your Dell representative or visit dell.com/services.

    ServicesApplications Business Process Consulting Infrastructure Support

    Availability varies by country. 2010 Dell Inc. All rights reserved.