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8/8/2019 Transforming Government Operations Information Technology Best Practices Cloud Computing Virtualization
1/4
Transforming
Government
OperationsThrough IT &
Business Best
Practices
Services
8/8/2019 Transforming Government Operations Information Technology Best Practices Cloud Computing Virtualization
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RESULTS FOR
GOVERNMENT
ORGANIZATIONS
BASED ON PROVENSUCCESSES
On-Demand Dynamic Infrastructure
Reliable Outcomes
Highly Virtualized Environments
Lower Costs
Innovations
LEVERAGING BEST
PRACTICES LEADS TO:
Lower Cost & Risk. Higher Eciency.
Performance. Flexibility. Security.
TRANSFORMATION
DEMAND FOR
IMPROVED
MISSION
OUTCOMES
Standard Infrastructure Services
Fixed Service Definitions
Diverse Computing Environments
How Best Practices Can Redene Best Value or Government Customers
Best Practices Increase Eciency and Efectiveness While Lowering Risk
Most successful organizations have a track record of identifying, quantifying, benchmarking, and
implementing best-in-class practices to make their enterprise stronger. By using a Best Practices
Approach, your group can leapfrog past implementation and process challenges to build immediate
operational advantages and gain long-term performance eciencies. Taking advantage of proven,
innovative, leading-edge tools and technologies oers the possibility of achieving true transformation
without the associated learning curve and adoption risk. This established formula for success might be
just the right strategy for your enterprise to meet mission goals while overcoming todays challenges.
Applying Innovation Across BoundariesCommercial enterprises are usually the rst to leverage cutting-edge technologies. Their quest
to improve operations and gain competitive advantages means they are willing to accept the
accompanying investment and risk. Using these same successes across organizational boundaries
taking what has been learned in private enterprise and applying it to government operations can
transform and energize public organizations to make them more ecient in achieving their mission.
As a leading IT services provider, Dell recognizes the value of accelerating adoption of best practice
approaches while lessening risk and ensuring consistent outcomes. Part of our overall process is to
develop and advance best practices from our most innovative engagements practices that add
benets to just about any customer project.
Achieving Best-in-Class Results
By utilizing tested-and-proven principles from Dells commercial sector successes, federal agencies
can take similar advantage of transformative technologies and practices to achieve more predictableoutcomes with reduced risks. Adopting and using best practices also means your organization will
have a foundation in place to gain future advantages from emerging innovations, including on-
demand infrastructure services, cloud computing, virtualization, and green IT.
Benets or Government Customers
Dell successfully adapts our commercial best practices to the government environment. Dell Services
Federal Government currently provides IT services to more than 30 agencies, including each branch
within the DoD. Through knowledge gained from past and current engagements, we have deep
levels of skills and sensitivities that help ensure success in the government sector.
We understand current policy and regulation mandates.
We know the stresses and forces impacting current systems.
We look to enhance and sustain established programs and initiatives. We understand and can provide specialized expertise.
We can introduce best solutions incrementally to ensure acceptance and meet budget limitations.
We can help develop a future vision of where your organization can go.
To increase long-term success and optimize your organizations return on investment, Dell also uses
proven communication, training, and implementation frameworks designed to raise project buy-in
and increase acceptance by users, administrators, and IT sta.
Best Practices = Best Results
A best practice is dened as:
A technique, method, or process
thats recognized as more eec-
tive at delivering a particular
outcome than any other tech-
nique, method, or process.
Best practices can be devel-
oped for reuse in similar
situations through: Benchmarking activities
Identifying successful projects
in other organizations
Collecting lessons learned
Documenting initiatives that
were particularly eective
By applying
innovations
developed in the
private sector,
government entities
can reap similar
breakthrough-
technology
eciencies without
the early adopter
investment and
uncertainty.
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The Dell Diference
Dell has long been a leader in delivering IT equipment and
services for both commercial and government organizations.
Dell does business with every Fortune 100 company, and our
Dell Services Federal Government division provides IT and
business process solutions for more than 30 major agencies,
including the DoD. We use disciplined approaches and proven
service delivery methodologies in each engagement.
Here are some of the processes and industry standards that Dell
and its subsidiaries can use to help ensure the integrity of ourmethodology approaches:
We adopted ITIL as a core practice framework long before it
became the accepted industry standard.
We use CMMI Maturity Level 3 practices for our applications
development.
We use a custom developed methodology based on the
Project Management Institutes (PMI) Project Management
Body of Knowledge (PMBOK) to manage project, program,
and portfolio activities.
We are ISO 9001:2008 certied, and proud that our
government services group is part of a larger organizationthat has achieved stringent ISO 20000 certication,
the rst international standard established for IT Service
Management.
Our approach to best practices oers long-term advantages in
achieving mission-critical objectives while controlling costs and
risks. Our team of dedicated service professionals is committed
to building, integrating, and delivering comprehensive solutions
that meet immediate needs and sustain long-term results.
Setting Standards Across the Industry
We work hard to keep our solutions portfolio ahead of the
industry curve. Our oerings consistently help establish
benchmarks for service delivery quality, availability, and
performance, while at the same time reducing overall costs. Dell
solutions are typically at the innovation forefront of enterprise
computing, enterprise network, end-user computing, and
information security.
Process Improvements that Exceed Expectations
To achieve predictable results within agreed-upon budgetaryparameters and timelines, we use:
Industry-certied best practices
Recognized international standards
Our own proprietary Dell delivery frameworks
Experience developed across thousands of successful
engagements
Disciplined and proven process methodologies that guide
our work during each project phase
Delivering World-Class Solutions, Driving Measurable
Results
Dell oers a full range of services and solutions that support
your mission goals and business imperatives. From business
consulting, and application and business process services to
a complete oering of infrastructure support services, Dell
provides the capabilities you need to transform your processes,
helping your enterprise to thrive.
For more inormation about any o our service oferings, please
contact your Dell representative or visit dell.com/services.
ServicesApplications Business Process Consulting Infrastructure Support
Availability varies by country. 2010 Dell Inc. All rights reserved.