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Transforming ContentManagement in thePublic Sector 2018SURVEY REPORT
Survey Partner
TABLE OF CONTENTS
Key Findings Conclusion
Appendix 1:Survey Questions
Appendix 2: Participating Organisations
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06 13
IntroductionSurvey Methodologiesand Respondents Profile
03 05
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The way content is managed across the public sector is changing. As more and more data is held in the digital world, we are continually trying to find more effective and efficient ways in which this can be done and, with vast amounts of sensitive data and content created, collected and stored every day, how this is achieved across the sector is of paramount importance.
There are many factors contributing to the transformation of content management in the public sector, not least the introduction of the General Data Protection Regulation (GDPR) earlier this year, which means organisations now have to be more careful than ever before to ensure data is being kept and used in the correct way.
In early 2017, the government published its Government Transformation Strategy 2017 to 2020, which committed to building better workplace tools and processes to make it easier for public servants to work effectively and making better use of data to enable transformation across government. However, recognising the challenges the sector faces as it attempts to move forward, former Minister for the Cabinet Office, Ben Gummer, said;
“Government is more complex and wide-reaching than ever before. There is no company on earth - even the largest of multinationals - which comes close to
INTRODUCTION
having to co-ordinate the array of essential services and functions for millions of people that a modern government provides. Equally our duty is to serve everyone regardless of ability, age, gender, opinion or the places in which they choose to live. For these reasons and because bureaucracies are by their natures monopoly providers, government has been slow to use the transformative potential of digital technology to change the way it does business.”1
To achieve true digital transformation, it is critical that public sector organisations are able to overcome the challenges they face – from tight budgets to pressures from cutbacks and staff shortages – to re-evaluate how they manage data, files and content in future. Organisations must embrace the digital revolution happening in the UK and, as citizens and staff members become more in-tune with the digital world, so too must they ensure a streamlined and easy move into the future of content management.
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03
1. https://www.gov.uk/government/publications/government-transformation-strategy-2017-to-2020
With this in mind, iGov Survey partnered with world leading document management experts, KYOCERA Document Solutions, to examine the role of content and information management in transformation strategies, and how initiatives such as ‘going paperless’ and automated technologies are playing their part. The study considered:
KYOCERA is one of the world’s leading document management companies. KYOCERA Document Solutions manufactures and markets monochrome and colour network printers, multifunctional products (MFPs) and a wide portfolio of software solutions including Content Services.
ABOUT KYOCERA
how organisations are currently managing and storing their content;
the ‘paperless’ strategy and how this is perceived across the public sector; and
the extent to which organisations are adopting automated processes to aid back-office functions, and the challenges this can bring.
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04
SURVEY METHODOLOGIES AND RESPONDENTS’ PROFILE
This survey was conducted by iGov Survey in partnership with KYOCERA. The project ran from Thursday 13 September to Thursday 11 October 2018.
Survey respondents represented a broad cross-section of roles across the public sector. This included: Administration, Asset Management, Business Development, Business Management, Chief Executive/Deputy, Computer Security, Contract Services, Corporate Services, Digital, E-Government, Governance, Human Resources, Information, Information Governance, IT Management, IT Technical Lead, Operations, Organisational Planning, Planning, Procurement/Purchasing,
Programme Management, Project, Records Management, Regulatory, Risk, Senior Manager, Service Delivery, Strategy, Technical Services, and Transformation/Change Management.
135 individuals took part in our survey, representing 123 unique organisations across the public sector. There was no inducement to take part in the survey, and KYOCERA was not introduced as the survey partner.
The results displayed throughout this report are based on those who fully completed the questionnaire and are displayed as a percentage of this group, unless explicitly stated otherwise.
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KEY FINDINGS
87% see new data protection regulations and guidelines as an opportunity to review their data storage systems
It is very encouraging to see so many organisations embracing the need to consciously review and make educated decisions, with an overwhelming percentage viewing regulations as having a positive impact on their organisation. In this vein, 90%
believe they are necessary to improve data security, whilst 80% told us that it provided an opportunity for their organisation to enhance its reputation to their customers, and 96% report that compliance with GDPR is a high priority for them.
Figure 1:
To what extent do you agree with the following statements regarding recent data protection guidelines?
Strongly agree
Agree
Disagree
Strongly disagree
Don’t Know
1.
We view the regulations as an opportunity to review our data storage systems.
Compliance with GDPR is a high priority for us.
57%
39%
3%
0%
1%
29%
58%
3%
10%
0%
06
Over half of our survey participants (58%) report that the majority of their documents and contents are stored digitally, with just 5% citing that they still used predominantly paper-based approaches
2.
Yet, 87% also told us that there is still a reliance on paper-based documents, with 17% stating that this was a heavy reliance. This suggests that many are still facing difficulties when it comes to embracing paperless, perhaps due to a lack of wider uptake; to successfully achieve a paperless approach, everyone has to make the effort together and eradicate the need for a paper-based solution.
Figure 2:
In your organisation, which of the following types of information do you currently store?
CVs or job applications
Personal employee data
Sickness/absence records
Procurement/buying information
Other – please specify
Don’t Know
When asked about what types of information they currently store, 90% of those who took part said it was personal employee data, with 79% stating that they also stored CVs or job
application forms, and just 5% of responders stating that they did not know what types of information their companies stored.
92% 79% 90% 90% 33% 5%
17%
70%
11% 2%
There is a heavy relianceon physical documents
There is some reliance onpaper documents
We do not rely onpaper documents
Don’t know
Figure 3: To what extent does your organisation rely on the use of physical documents internally for information storing?
07
Over three quarters (77%) of participants state that it is either a high or mid-level priority for their organisation to ‘go paperless’ as part of their overall transformation strategy
3.
Figure 4:
Which of the following pose the biggest challenge with regard to your organisation’s data management strategy?
Figure 5:
How much of a priority is ‘going paperless’ in your organisation’s overall transformation strategy?
Siloed data
Ensuring data can be accessed quickly
Ensuring a positive user experience
Managing user access
Other – please specify
Don’t know
Medium priority
High priority
Low priority
Not a priority
Securing sensitive data
Looking at the biggest challenges organisations face in their data management strategy, the top two challenges are given as
ensuring data can be accessed quickly (65%) and securing sensitive data (58%), both key considerations from a security and compliance perspective.
The need to digitise data and documents is a key priority for organisations across the public sector, so it is good to see such a push for this from most of our participants. However, when we look at how organisations are managing their data and digital content, a third (33%) report that it is difficult for them to find the right documents using key words and tags, suggesting that many are not equipped with the necessary tools to easily locate documents. It also suggests that for many the priority is on the data they are currently using, and therefore, already know where it is located.
58%
65%
44%
41%
47%
6% 7%
47%
47%
47%
7%
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Moreover, given the significant attention that most of our participants appear to be giving new data protection regulations, it is
interesting to note that 32% find ensuring compliance with data regulations the most challenging internal process.
Just a third of organisations believe that their organisation’s back-office processes are efficient
4.
Figure 6:
On a scale of 1 to 5, with 1 being very easy and 5 being very difficult, how easy do you find the following within your organisation?
Sharing of documentsand content externally
Distributing documentsaround the organisation internally
Retrieving datawhen needed
Using key words and tagsto find the right documents
18% 28% 30% 18% 6%
47% 30% 11% 8% 4%
47% 38% 31% 13% 2%
10% 25% 32% 18% 15%
Figure 7:
Thinking about the internal processes at your organisation, which of the following do you currently find the most challenging?
Searching for files
Storing documents
Disposing of data
Ensuring compliance with data regulations
Other – please specify
Don’t know
Data retrieval 6%7%
32%
15%
19%
10%
11%
09
Looking at how participants believe automation of data processes could, or does, benefit their organisation, many record a number of different opportunities, including easily accessing data files (79%), documents
securely stored in one central location (71%), reduced risk of human error (71%) and, reduced costs (64%). It is therefore evident that most participants recognise the benefits of becoming agile.
In contrast, when looking at the main barriers to implementing automation, costs involved in updating legacy processes are a significant barrier for many (60%), closely followed by a
lack of knowledge/skills in staff members (53%) and organisations having higher priorities elsewhere (52%).
Figure 8:
How do you believe the automation of data processes could, or does, benefit your organisation?
Reduced risk of human error
Documents securelystored in one central location
Reduced costs
None of the above
Other – please specify
Don’t know
Easily accessible data files
79% 71% 71% 64% 2% 2% 3%
Figure 9:
In contrast, which of the following are the main barriers in place preventing the automation of processes?
Organisation has higher priorities elsewhere
Costs involved in updating legacy processes
Cultural resistance to change
Other – please specify
Don’t know
Lack of knowledge/skills in staff members
53% 60% 52% 49%
9%4%
10
60% believe that it could help reduce paper-based documents, 59% state it can improve security, 58% say it provides a better
organisation of files and 55% believe it makes the search and find process for data easier.
Security and efficiency, two major areas of focus for the public sector, are ranked as the top priorities when it comes to Enterprise Content Management (ECM)
5.
Figure 10:
In your opinion, what opportunities does Enterprise Content Management (ECM) provide for your organisation?
Better organisation of files
Easier search and find process
Less impact on the environment
Increased productivity
Other – please specify
Don’t know
Reduction in paper-based documents
Increased security
Reduced costs44%
59%
60%
55%
58%
37%
34%
26%
2%
Figure 11:
Which of the following do you believe is the single greatest challenge of Enterprise Content Management (ECM)
Time needed for implementation
User resistance to change
Costs involved in updating systems
Lack of awareness or knowledgein senior staff members
Other – please specify
Don’t know
Failed attempts to use similar systems in the past
Conversely, when asked what the single greatest challenge of ECM is, 21% report it as costs involved in updating legacy systems,
very closely followed by the time needed for implementation (20%).
60%
55%
58%
37%
34%
26%
2%
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By Cameron Smith, Head of Content Services and ICT at KYOCERA Document Solutions UK
Content Services has been on an evolutionary path for more than 10 years. It started out as Document Management with simple capturing of unstructured files which are securely stored and retrieved. This then evolved into Enterprise Content Management (ECM) systems which added simple workflow automation and functions such as check in/out and version control. While these systems continuously improved at controlling and serving documents to the users, they were very fixed and not easily accessed from the main business systems. With the advent of modern Content Service Solutions, the focus is on making content available from anywhere in the organisation. This gives the right content to the right person, through the right process at the right time. By integrating with the various existing systems an organisation has in place, a Content Solution will encompass the whole organisation while allowing you to continue using your existing investments in technology or it can simply replace them completely.
In the past, typically organisations have been prepared to invest significant time and money in bringing in central data
systems such as Finance, HR, and CRM which are important tools in any organisation. What the public sector is waking up to now is that there is still a significant and ever-increasing volume of unstructured information – MS Office, emails and invoices to name a few, and now video and audio files which account for a large percentage of their organisations transactional (and therefore highly valuable) information.
The public sector (particularly the NHS) has been talking about digitisation for some time now, and even when a volume of organisations brand themselves as ‘paperless’, digging a little further we tend to find that this simply means they have scanned paper documents and dumped them on a hard drive along with all of their electronic unstructured information. This doesn’t solve the problem of content – it simply moves it to the file server and creates an additional storage problem to go with it.
This survey presented an interesting contradiction where 58% of respondents answered that the majority of their documents were stored digitally, though 87% said they still rely on paper documents. Crucially however, no matter how far along their digital transformation journey they are, organisations are
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CONCLUSION
currently having to deal with a mixture of data collection methods – some digital and some paper-based. The truth is, becoming completely paperless is nearly impossible whilst customers and suppliers depend on paper, by virtue your organisation will rely on paper in some way. Despite this, it is encouraging to see 77% of organisations stating that becoming paperless is a priority.So with a focus on paperless and a clear appreciation of the new data regulations, why are some organisations adverse to change? Two main barriers are costs involved and lack of knowledge/skills in staff members. Both come as a surprise – especially costs, as one of the benefits of Content Services is that it reduces your costs with an identified and measurable return on investment.
It is positive to find such a high percentage on board with the new data regulations and using it as an opportunity to review their current data management and processes, which suggests now is the time to take action. Commonly we have seen organisations becoming complacent with their data management and security, with the inertia resulting in outdated systems and processes. At KYOCERA (and supported by the findings of this survey), we are starting to
see a wave of public sector organisations across the UK realising the ever-increasing processing of data and the challenges that it brings, whilst using the introduction of the latest data regulations as a period to review and change, including the adoption of tagging, digitisation and automation.
With Content Services, organisations can remove low value time consuming and expensive tasks, become more agile and compliant, whilst eliminating the costs of a paper-based system.
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APPENDIX 1: SURVEY QUESTIONS
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Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
28%
64%
7%
0%
1%
Grid Question: To what extent do you agree with the following statements regarding recent dataprotection guidelines?
Question:The new regulations are necessary to improve data security
Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
25%
55%
16%
0%
4%
Question: The regulations are an opportunity for our organisation to enhance its reputationto our customers
Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
29%
58%
10%
0%
3%
Question: We view the regulations as an opportunity to review our data storage systems
15
Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
1%
5%
57%
34%
3%
Question: The regulations are simply unnecessary red-tape
Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
57%
39%
3%
0%
1%
Question: Compliance with GDPR is a high priority for us
Answer
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
Percentage
13%
52%
26%
2%
7%
Question: It's difficult to effectively track, remove and update time sensitive documents
16
Answer
High priority
Medium priority
Low priority
Not a priority
Percentage
32%
45%
16%
7%
Question: How much of a priority is 'going paperless' in your organisation's overalltransformation strategy?
Answer
1
2
3
4
5
Percentage
18%
28%
30%
18%
6%
Grid Question: On a scale of 1 to 5, with 1 being very easy and 5 being very difficult, how easy do youfind the following within your organisation?
Question: Sharing of documents and content externally
Answer
1
2
3
4
5
Percentage
47%
30%
11%
8%
4%
Question: Distributing documents around the organisation internally
17
Answer
1
2
3
4
5
Percentage
16%
38%
31%
13%
2%
Question: Retrieving data when needed
Answer
1
2
3
4
5
Percentage
10%
25%
32%
18%
15%
Question: Using keywords and tags to find the right documents
Answer
Digitally
Paper-based
Even split
Other - please specify
Don't know
Percentage
58%
5%
32%
2%
3%
Question: Currently, how are the majority of your documents and content stored?
18
Answer
Personal employee data
CV's or job application forms
Sickness/absence records
Procurement/buying information
Other - please specify
Don't know
Percentage
92%
79%
90%
90%
33%
5%
Question: In your organisation, which of the following types of information do you currentlystore? Please tick all that apply.
Answer
There is a heavy reliance on physical documents
There is some reliance on paper documents
We do not rely on paper documents
Don't know
Percentage
17%
70%
11%
2%
Question: To what extent does your organisation rely on the use of physical documentsinternally for information storing?
Answer
Securing sensitive data
Ensuring data can be accessed quickly
Siloed data
Ensuring positive user experience
Managing user access
Other - please specify
Don't know
Percentage
58%
65%
44%
41%
47%
6%
7%
Question: Which of the following pose the biggest challenge with regard to your organisation's data management strategy? Please tick all that apply.
19
Answer
1 - Very efficient
2
3
4
5 - Not at all efficient
Percentage
5%
31%
53%
6%
5%
Question: On a scale of 1 to 5, how efficient do you feel your organisation's back office processesare (including finance & accounting, document & record keeping or stock control)?
Answer
Data retrieval
Storing documents
Searching for files
Disposing of data
Ensuring compliance with data regulations
Other - please specify
Don't know
Percentage
11%
10%
19%
15%
32%
7%
6%
Question: Thinking about the internal processes at your organisation, which of the followingdo you currently find the most challenging?
Answer
Easily accessible data files
Documents securely stored in one central location
Reduced risk of human error
Reduced costs
None of the above
Other - please specify
Don't know
Percentage
79%
71%
71%
64%
2%
2%
3%
Question: How do you believe the automation of data processes could, or does, benefityour organisation? Please tick all that apply.
20
Percentage
53%
60%
52%
49%
9%
4%
Question: In contrast, which of the following are the main barriers in place preventing theautomation of processes? Please tick all that apply.
21
Answer
Lack of knowledge/skills in staff members
Costs involved in updating legacy processes
Organisation has higher priorities elsewhere
Cultural resistance to change
Other - please specify
Don't know
APPENDIX 2: PARTICIPATING ORGANISATIONS
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Central Government Department for TransportDepartment of Health and Social CareHM Courts and Tribunal ServiceHome OfficeMet OfficeNational Portrait GalleryOffice for National StatisticsThe Parliamentary and Health Service OmbudsmanValuation Office Agency
CharityAdvantage AfricaBrakeCardinal Hume CentreCarers UKCheshire Wildlife TrustDerbyshire Wildlife TrustMultiple Sclerosis TrustRoyal National Institute of Blind PeopleSheffield City TrustSocial Firms ScotlandSportsaidTeenage Cancer TrustThe Lullaby TrustThe Neuro FoundationThe Patients AssociationThe Royal National Children's FoundationThe Thistle Foundation
Civil SocietyAdvice NIJISCZero Waste Scotland
Clinical Commissioning GroupsNHS Bedfordshire CCGNHS Oxfordshire CCG
Colleges of FEBarnet and Southgate CollegeBlackburn CollegeBlackpool and the Fylde CollegeCirencester CollegeEastleigh CollegeEdinburgh CollegeKing Edward VI CollegeNorthern Regional CollegeSt Dominic's Sixth Form CollegeThe City of Liverpool CollegeThe Working Men's CollegeTower Hamlets CollegeWinstanley College
Fire & RescueEssex County Fire and Rescue ServiceHampshire Fire and Rescue ServiceRoyal Berkshire Fire and Rescue Service
Housing AssociationsBield Housing AssociationCartrefi Cymunedol GwyneddCastles and Coasts Housing AssociationCommunity GatewayDCH GroupGateway Housing AssociationHafod Housing AssociationIslington and Shoreditch Housing AssociationLonghurst GroupMid-Wales Housing AssociationNewport City HomesOptivoRural Stirling Housing AssociationSouth Tyneside HomesSouthern Housing GroupSovereign Housing AssociationTai Tarian
Local GovernmentAdur & Worthing CouncilsAngus CouncilBarnsley Metropolitan Borough CouncilBirmingham City CouncilBraintree District CouncilBrentwood Borough CouncilBridgend County Borough CouncilBrighton and Hove City CouncilBromley CouncilCamden CouncilCarlisle City CouncilCentral Bedfordshire CouncilCity of London CorporationColchester Borough CouncilCraven District CouncilCrawley Borough CouncilDarlington Borough CouncilDerby City CouncilEssex County CouncilFolkestone & Hythe District CouncilGedling Borough CouncilHyndburn Borough CouncilKirklees CouncilLiverpool City CouncilLondon Borough of HounslowLondon Borough of LewishamMedway CouncilNewcastle City CouncilNewham Council
North Ayrshire CouncilNorth Devon CouncilOxfordshire County CouncilRother District CouncilRunnymede Borough CouncilSouth Norfolk CouncilSouth Tyneside CouncilSouth Yorkshire Passenger Transport ExecutiveSouthampton City CouncilStockport Metropolitan Borough CouncilSuffolk Coastal District CouncilSunderland City CouncilSwindon Borough CouncilTaunton Deane Borough CouncilTower Hamlets CouncilWiltshire CouncilWirral CouncilWorcestershire County Council
Multi Academy TrustsThe Brooke Weston Trust
NHSBolton NHS Foundation TrustGreater Manchester Mental Health NHS Foundation TrustLondon North West University Healthcare NHS TrustNHS EnglandNorth Cumbria University Hospitals NHS TrustSouth Tees Hospitals NHS Foundation TrustSouth West Yorkshire Partnership NHS Foundation TrustUniversity Hospitals of Leicester NHS Trust
Non Departmental Public BodiesCharity Commission for England and WalesChildren and Family Court Advisory and Support ServiceCivil Aviation AuthorityDefence Science and Technology LaboratoryEngineering and Physical Sciences Research CouncilEquality Commission for Northern IrelandHistoric Environment ScotlandHuman Fertilisation and Embryology AuthorityNatural History MuseumNorthern Ireland Transport Holding CompanyRoyal Mail Group LimitedScottish Qualifications Authority
PoliceWest Yorkshire Police
Independent SchoolsCaldicott SchoolDauntsey's SchoolRepton SchoolRoyal Masonic School for GirlsSurbiton High School
Secondary SchoolsAshfield Girls' High SchoolBridgewater High SchoolEllen Tinkham SchoolLudlow Church of England SchoolRossington All Saints AcademySlemish CollegeSoar Valley CollegeSt Margaret Ward Catholic AcademyThe Chalfonts Community CollegeThree Ways SchoolTrinity SchoolTwynham SchoolWilliam Brookes School
UniversityAPUC LtdFalmouth UniversityNewcastle UniversityQueen Margaret UniversityQueen's University BelfastThe University of EdinburghThe University of WinchesterUniversity of AberdeenUniversity of CambridgeUniversity of DerbyUniversity of DundeeUniversity of KentUniversity of LeedsUniversity of LeicesterUniversity of OxfordUniversity of ReadingUniversity of the Arts LondonUniversity of the West of EnglandUniversity Of Wolverhampton
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Central Government Department for TransportDepartment of Health and Social CareHM Courts and Tribunal ServiceHome OfficeMet OfficeNational Portrait GalleryOffice for National StatisticsThe Parliamentary and Health Service OmbudsmanValuation Office Agency
CharityAdvantage AfricaBrakeCardinal Hume CentreCarers UKCheshire Wildlife TrustDerbyshire Wildlife TrustMultiple Sclerosis TrustRoyal National Institute of Blind PeopleSheffield City TrustSocial Firms ScotlandSportsaidTeenage Cancer TrustThe Lullaby TrustThe Neuro FoundationThe Patients AssociationThe Royal National Children's FoundationThe Thistle Foundation
Civil SocietyAdvice NIJISCZero Waste Scotland
Clinical Commissioning GroupsNHS Bedfordshire CCGNHS Oxfordshire CCG
Colleges of FEBarnet and Southgate CollegeBlackburn CollegeBlackpool and the Fylde CollegeCirencester CollegeEastleigh CollegeEdinburgh CollegeKing Edward VI CollegeNorthern Regional CollegeSt Dominic's Sixth Form CollegeThe City of Liverpool CollegeThe Working Men's CollegeTower Hamlets CollegeWinstanley College
Fire & RescueEssex County Fire and Rescue ServiceHampshire Fire and Rescue ServiceRoyal Berkshire Fire and Rescue Service
Housing AssociationsBield Housing AssociationCartrefi Cymunedol GwyneddCastles and Coasts Housing AssociationCommunity GatewayDCH GroupGateway Housing AssociationHafod Housing AssociationIslington and Shoreditch Housing AssociationLonghurst GroupMid-Wales Housing AssociationNewport City HomesOptivoRural Stirling Housing AssociationSouth Tyneside HomesSouthern Housing GroupSovereign Housing AssociationTai Tarian
Local GovernmentAdur & Worthing CouncilsAngus CouncilBarnsley Metropolitan Borough CouncilBirmingham City CouncilBraintree District CouncilBrentwood Borough CouncilBridgend County Borough CouncilBrighton and Hove City CouncilBromley CouncilCamden CouncilCarlisle City CouncilCentral Bedfordshire CouncilCity of London CorporationColchester Borough CouncilCraven District CouncilCrawley Borough CouncilDarlington Borough CouncilDerby City CouncilEssex County CouncilFolkestone & Hythe District CouncilGedling Borough CouncilHyndburn Borough CouncilKirklees CouncilLiverpool City CouncilLondon Borough of HounslowLondon Borough of LewishamMedway CouncilNewcastle City CouncilNewham Council
North Ayrshire CouncilNorth Devon CouncilOxfordshire County CouncilRother District CouncilRunnymede Borough CouncilSouth Norfolk CouncilSouth Tyneside CouncilSouth Yorkshire Passenger Transport ExecutiveSouthampton City CouncilStockport Metropolitan Borough CouncilSuffolk Coastal District CouncilSunderland City CouncilSwindon Borough CouncilTaunton Deane Borough CouncilTower Hamlets CouncilWiltshire CouncilWirral CouncilWorcestershire County Council
Multi Academy TrustsThe Brooke Weston Trust
NHSBolton NHS Foundation TrustGreater Manchester Mental Health NHS Foundation TrustLondon North West University Healthcare NHS TrustNHS EnglandNorth Cumbria University Hospitals NHS TrustSouth Tees Hospitals NHS Foundation TrustSouth West Yorkshire Partnership NHS Foundation TrustUniversity Hospitals of Leicester NHS Trust
Non Departmental Public BodiesCharity Commission for England and WalesChildren and Family Court Advisory and Support ServiceCivil Aviation AuthorityDefence Science and Technology LaboratoryEngineering and Physical Sciences Research CouncilEquality Commission for Northern IrelandHistoric Environment ScotlandHuman Fertilisation and Embryology AuthorityNatural History MuseumNorthern Ireland Transport Holding CompanyRoyal Mail Group LimitedScottish Qualifications Authority
PoliceWest Yorkshire Police
Independent SchoolsCaldicott SchoolDauntsey's SchoolRepton SchoolRoyal Masonic School for GirlsSurbiton High School
Secondary SchoolsAshfield Girls' High SchoolBridgewater High SchoolEllen Tinkham SchoolLudlow Church of England SchoolRossington All Saints AcademySlemish CollegeSoar Valley CollegeSt Margaret Ward Catholic AcademyThe Chalfonts Community CollegeThree Ways SchoolTrinity SchoolTwynham SchoolWilliam Brookes School
UniversityAPUC LtdFalmouth UniversityNewcastle UniversityQueen Margaret UniversityQueen's University BelfastThe University of EdinburghThe University of WinchesterUniversity of AberdeenUniversity of CambridgeUniversity of DerbyUniversity of DundeeUniversity of KentUniversity of LeedsUniversity of LeicesterUniversity of OxfordUniversity of ReadingUniversity of the Arts LondonUniversity of the West of EnglandUniversity Of Wolverhampton
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ACKNOWLEDGEMENTSThe survey team at iGov Survey would like to take this opportunity to thank all of those who were able to take part in our research, particularly those who found the time to offer additional insights through additional comments. We would also like to thank our survey partner, KYOCERA Document Solutions, for their assistance in compiling the questions, scrutinising the responses and analysing the results.
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To contact the iGov Survey team:Email: [email protected] Tel: 0845 094 8567Address: FAO Sandra Peet, Ingenium IDS Ltd, Pacific House, Pacific Way, Digital Park, Salford Quays, M50 1DR.
tel: 0845 094 9567web: www.igovsurvey.com email: [email protected]
