#TransformationInHousing @natfedevents NATIONAL HOUSING

NATIONAL HOUSING FEDERATION

30 APRIL - 1 MAY 2019BUSINESS DESIGN CENTRE | LONDON

HOUSING.ORG.UK/TRANSFORMATION

#TransformationInHousing @natfedevents

In partnership with Media partner

BUSINESS TRANSFORMATION IN HOUSING 2019

THE NEEDS OF OUR RESIDENTS ARE EVOLVING. KEEPING THEM SAFE AND SATISFIED MEANS OUR SECTOR MUST STEP UP AND DRIVE THE CHANGE NEEDED TO DELIVER SUPERIOR SERVICES.

Technological disruption and major changes to the labour market, the economy and the needs of our customers are coming, whether we’re ready for them or not. The only way we can continue to meet the needs of our residents is through organisational transformation.

This event gives you the time out of the office to develop your thinking on what transformation should mean for your business and the evidence to make your case for investment and management buy in.

Covering the full width and breadth of transformation within and outside our sector, the conference and exhibiton offer diverse, quality sessions which cater to every innovator, regardless of experience, with tonnes of practical insights you can start applying right away.

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JOIN OVER 400 OF YOUR PEERS TO GAIN THE INSIGHT YOU NEED, WHATEVER YOUR ROLE: • Leadership and governance

• Transformation and innovation

• People and culture

• Digital and technology

• Corporate services

• Customer experience

1Learn how global businesses use insight and intelligence to better understand their

customers and drive growth

2Challenge yourself with ideas

on different housing association business models

3Build a support network of

chief executives and directors of HR, technology, finance and

customer services

KEEP AN EYE OUT ON SOCIAL MEDIA

EVERY TUESDAY FOR #TRANSFORMATIONTAKEOVER

NEW SPEAKER ANNOUNCEMENTS AND ALL THINGS TRANSFORMATION, INNOVATION, TECHNOLOGY

AND LEADERSHIP

OPTIMISING CUSTOMER

EXPERIENCEPredicting customer behaviour

Putting customers at the heart of transformation

Moving from reactive to proactive

Lessons in customer experience from out of the sector

CULTURECHANGE

Driving a culture of success

How to foster an intrapreneurial culture

Transformation as a mindset not a process

Commerciality: what does it really mean?

Finding your competitive advantage through the right culture

INNOVATION INDEVELOPMENT

AND SUPPLYCollabor-vation: innovative

options for partnerships

Modern methods of construction

Land-led development

Making the zero carbon home a reality

DIGITAL TRANSFORMATION

Utilising and sharing data for improved services

Achieving the vision of the smart home

Artificial intelligence and automation

Blockchain: the future of housing?

GREENHOUSEIN A DAY

Experimentation: how to formulate and evaluate ideas

Ideating how to overcome common challenges

Demonstrating the value of your problem

Understanding the benefits of taking risks

FED TALKSIntrapreneurship: can

established companies innovate like a start-up?

Creating an innovation revolution in your

organisation

Repositioning and strengthening your brand

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WE’LL COVER SIX KEY TOPICS TO ENSURE YOUR TEAM CAN TAILOR THE EVENT AND GET EXACTLY WHAT YOU NEED OUT OF THE TWO DAYS.

04 @natfedvents | #TransformationInHousing

Despite working for a technology company, Nicola isn’t a technologist. She combines psychology with futurology to try and anticipate what might be just around the corner for both customers and organisations.

DR NICOLA MILLARD Head of Customer Insight & Futures, BT

@DocNicola

With a special emphasis on customer experience, Alan knows how to build consistency and customer-focus throughout an organisation, having worked for numerous blue-chip companies including Selfridges, Mercedes, Moet Hennessey and Intel.

ALAN O’NEILL The Change Agent for Selfridges, Intel, Vodafone and Mercedes

@AlanONeill_Irl

MEET A FEW OF THE SPEAKERS

FED TALKS Some of the best inspirations come from looking at something completely different to spark an idea and reimagine how to solve a problem. In these short, visionary sessions speakers will share insights and examples from other sectors.

F*CK UP, STAND UP Celebrate failures and learn how the biggest successes come out of the biggest mistakes.

INNOVATIVE NETWORKING We know that driving transformation can be lonely. Beyond the quality content it’s all about the people you’ll meet at the formal and informal networking sessions to build a network to share ideas and benchmark your organisation that will make you go home excited and energized.

FIND THE RIGHT PARTNERS The exhibition offers an unrivalled opportunity to explore the latest offerings from leading suppliers - organisations who can help you achieve your business transformation objectives and provide invaluable advice.

SPEAKERS’ DEBRIEF CORNER Want to delve deeper into some of the topics our speakers have covered? Get your most pressing questions answered at the post-session debrief area.

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SO, W

HAT

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HIS

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FEDTALKS

F*CK UP,

STAND UP

LEARNING LABS We’ll run facilitated workshops with innovators to share best practice methods, frameworks and skills.

housing.org.uk/transformation | 020 7067 1066 | [email protected]

DAY O

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ESDAY 30 A

PRIL

09:45 BREAKFAST BRAINS What will we laugh at in 20 years’ time? Make connections and warm up for a big day of learning by sharing one product or

behaviour you think will soon be a thing of the past. Remember when faxing was a game-changer?

10:00 CHAIR’S WELCOME AND OPENING REMARKS

10:10 CONSTRUCTING A ROADMAP FOR SUCCESSFUL TRANSFORMATION • Why transformation and innovation are key in a competitive economy • How can you best implement a digital strategy? • Human centred transformation – transformation not as a process but a mind-set

10:50 CREATING AN INNOVATION REVOLUTION IN YOUR ORGANISATION • What is innovation and how can we foster it? • Getting buy-in from the rest of your organisation • How to identify and harness the behaviours to deliver change • Why housing associations are uniquely placed to lead the way on innovation

11:30 TECH AND TRANSFORMATION EXHIBITION AND REFRESHMENTS Take some time to refuel while exploring the products and services on show that could

transform your business.

12:00 BREAKOUT SESSIONS – PLEASE SELECT ONE OPTION

VISIONARY KEYNOTE

VISIONARY OPENER

CULTURE CHANGE

OPTIMISING CUSTOMER EXPERIENCE


INNOVATION IN DEVELOPMENT & SUPPLY

GREENHOUSE IN A DAY

C1: Intrapreneurship: can established companies

innovate like a start-up?What is intrapreneurship?

How to foster an intrapreneurial culture in

the workplace

How to implement a system of idea generation and

assessment

X1: Future of workThe seven d’s

Productivity

The digital workplace and the collaboration conundrum

Dr Nicola Millard, Head of Customer Insight & Futures,

BT

T1: Utilising smart technology in social

housingSensors, preventative

technology and the internet of things

Enabling self-diagnosis and reporting

Smart homes within smart cities

D1: Collabor-vation: innovative options for

partnershipCollaboration: optional, tactical or a strategic

necessity?

Locating and securing the right partner

Identifying areas for collaboration

G1: CHALLENGE We’ll kick off with an

introduction to the innovation tools and techniques you

need to develop new ideas and tackle the big social

challenges facing our sector. Working together, we’ll

identify which challenges will for the basis for our

ideas generation in the next session.

INTERACTIVE WORKSHOP

SPOTLIGHT ON BT

SECTOR INSIGHTS

TRENDING TOPIC

In partnership with

POSE YOUR

QUESTIONS TO THE SPEAKERS THROUGHOUT THE

DAY USING

05

DESIGN-THINKING WORKSHOP

Condense the 16 week Greenhouse programme

into one day and learn key innovation techniques you can

take back into your day job

If you choose the ‘GREENHOUSE IN A DAY’

stream you must attend all three sessions (G1, 2 and 3)

on day one.

@natfedvents | #TransformationInHousing

DAY

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13:00 NETWORKING LUNCH IN THE TECH AND TRANSFORMATION EXHIBITION


CULTURE CHANGE




GREENHOUSE IN A DAY

C2: Driving a culture for success

The power of a clear vision for change

Strategies to facilitate successful culture change

Investing in engaging your colleagues

Simon Bernstein, Managing Director, Empathy

Transformation

X2: Understanding the ‘customer’

Challenging the perception of who our customers are

Predicting customer behaviour: innovative tools to

boost efficiencies

When the customer experience goes wrong:

pitfalls to avoid

T2: Digital transformation – be careful not to crash!Creating a digital workplace and services – it all starts with one shared vision. In

this workshop, we’ll explore some of the opportunities,

risks and challenges of going digital, sharing lessons that whg have learnt along the way and ideas to help you

make your digital journey a success.

Fay Shanahan, Corporate Director – Operations, whg

D2: Mainstreaming modern methods of

constructionOvercoming the challenges

that have prevented modular construction going

mainstream

Reviewing the current evidence base

3D printing houses

Will Gardner, Director of Development, Homes Group

G2: IDEATION Having identified common

challenges, this is your opportunity to generate the

best ways to overcome them and brainstorm solutions

for innovation in the housing sector.


TRENDING TOPIC

SECTOR INSIGHTS

FOCUS ON THE FUTURE

A BRILLIANT AND INSPIRING CONFERENCE. THE FOCUS ON INNOVATION AND LEADERSHIP REALLY SHOWED SOME OF THE FANTASTIC WORK BEING DONE BY HOUSING ASSOCIATIONS AND A REAL INSIGHT INTO WHAT WORKS IN TERMS OF CULTURE CHANGE AND FUTURE THINKING. WILL BE BACK!

SENIOR FINANCE OFFICER, CHELTENHAM BOROUGH HOMES


07housing.org.uk/transformation | 020 7067 1066 | [email protected]

DAY O

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ESDAY 30 A

PRIL


CULTURE CHANGE




GREENHOUSE IN A DAY

C3: Future workforce - recruiting and retaining

talent that will transform your business

Searching for talent that can support your transformation

ambition

Skills diversification: remaining relevant as

innovation demands become more sophisticated

Adele D’Silva, Head of Resourcing Performance,

Jobs Go Public

X3: Putting customers at the heart of

transformation Creating opportunities for

improved engagement

Putting digital transformation into action

Reinvesting in our customers

Sam Leigh, Executive Director of Customer,

Communities & Enterprise, Yarlington Housing Group

Jim Bruckel, Head of Operation and Customer Experience, Yarlington

Housing Group

T3: Creating an award-winning agile workplacePaperless objectives and

agile workspaces – achieving success and overcoming

hurdles

How agility can lead to increased talent attraction

and retention

Does one size fit all? Top tips to tailor changes to your

organisation

D3: Benefiting from BIM: smarter working

Building Information Modelling (BIM) has the potential to revolutionise

the way we build - why has our sector been slow on the uptake, and is that likely to

change?

George Stevenson, Managing Director, Activeplan

G3: BUILD In our final session, groups

will work together in a collaborative case clinic

environment to build on one of the ideas.


SECTOR INSIGHTS

TRENDING TOPIC

FOCUS ON THE FUTURE

BOOK BY FRIDAY 15 MARCH

SAVE £150


F*CK UP,

STAND UP

15:40 TECH AND TRANSFORMATION EXHIBITION AND REFRESHMENTS

16:10 INSPIRATIONAL INNOVATION: CROSS-SECTOR BEST AND NEXT PRACTICES • Exploring how the public and private sectors have approached innovation and transformation • What are the attributes of being a sector disruptor? • Learning from the operating practices of modern consumer facing digital businesses

17:00 CHAIR’S CLOSING REMARKS

17:10 DRINKS RECEPTION Join us for a few drinks develop connections, grow your network and round off your day.

18:00 F*CK UP, STAND UP Celebrate failure and learn how the biggest successes come out of the biggest mistakes.

19:00 END OF DAY ONE

@natfedvents | #TransformationInHousing

DAY

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MAY

09:30 GETTING AHEAD OF THE CURVE: MOVING FROM BEING A REACTIVE TO A PROACTIVE SECTOR • How to conduct effective horizon scanning to look out for opportunities and challenges • Working with our residents to identify areas for improvement before they become a problem • Working together as a sector: what are we really trying to achieve?

10:15 HOW TO DELIVER COMPETITIVE ADVANTAGE THROUGH THE RIGHT CULTURE • What does it take to achieve a high-performance culture? • What are the values in your organisation and how do they impact culture? Alan O’Neill, The Change Agent



CULTURE CHANGE




FED TALKS

C4: Applying the ‘Principles of Lean’ in

housingTop down or bottom up: how

best to create sustainable transformation

Learn the best approach to change for your organisation

X4: Lessons in customer experience from out of the

sectorExamining how other sectors have dramatically improved

customer service and embraced customer voice

throughout their organisation

Assessing key measures of success

T4: Future of data standards – utilising and

sharing dataIdentifying trends driving

the need for improved capabilities

How to assess where we are today and how to move

forward

How to implement the new data standards

Dr Rob Wray, Deputy Chief Executive, HACT

D4: Trends in the Danish housing market

Designing products for new target markets

Using technology in construction and property

management

Bent Madsen, Chief Executive, Danish Federation

of Social Housing

F1: The Greenhouse 12 months on – lessons learntOne participant from each of the five teams will share their

thoughts on the innovation project, what they learnt along the way and what we could and should be

replicating.


TRENDING TOPIC

FOCUS ON THE FUTURE

DANISH INSIGHTS

INTERACTIVE CASE STUDY

OUT OF SECTOR INSIGHTS

12:30 NETWORKING LUNCH IN THE TECH AND TRANSFORMATION EXHIBITION

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TWO-DAYTICKETSB

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K3DAY TICKET

FREE*4th& GET A

CULTURE CHANGE




FED TALKS

C5: With great risk, comes great reward: embracing

risk taking What types of risks are

involved when undertaking a transformation programme?

Understanding the benefits of taking risks

Planning for and mitigating potential risks

X5: Chat bots and artificial intelligence in housing Using chatbots to support

people who are reluctant to engage digitally

Assessing the future of contact centres

Learning from the best web based businesses

Jane Porter, Chief Operating Officer, Optivo

T5: Blockchain: the future of housing?

What are the opportunities for blockchain in social housing?

Exploring examples of where blockchain has been used

effectively

Arturo Dell, Director of Technology and Innovation,

HouseMark

D5: Building sustainable and energy efficient

homesMaking the zero carbon

home a reality

Integrating renewable energy generation into our

new builds

Retrofitting our properties to improve energy efficiency

F2: How to measure and fund innovation

Defining leading measures for innovation

Choosing the right innovation KPIs for our

transformations

Tips and tricks for funding innovation

housing.org.uk/transformation | 020 7067 1066 | [email protected]

DAY TW

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ESDAY 1 M

AY

INTERACTIVE CASE STUDY

SECTOR INSIGHTS

FOCUS ON THE FUTURE

TRENDING TOPIC

LIGHTING TALKS


15:00 DATA DRIVEN DECISION MAKING: UTILISING THE POWER OF INFORMATION • Assessing what data you already have and how could, and should, you be using it • How other sectors use insight and intelligence to better understand their customers

Arturo Dell, Director of Technology and Innovation, HouseMark

15:45 DREAMING FOR THE FUTURE: WHERE WILL THE HOUSING SECTOR BE 10 YEARS FROM NOW? Having explored a plethora of different methods, techniques and tools for transforming your business, we take the time to reflect on what we’re

going to use back in our organisations and what impact it could have over the next 10 years.

16:30 CHAIR’S CLOSING REMARKS AND CLOSE OF CONFERENCE AND EXHIBITION

FOCUS ON THE FUTURE

BLUE SKY THINKING

09


10 @natfedvents | #TransformationInHousing

UNRIVALLED SPONSORSHIP AND EXHIBITING OPPORTUNITIES

SPONSORSHIP OPPORTUNITIES

EXHIBIT AT BUSINESS TRANSFORMATION IN HOUSING TO GET FACE-TO-FACE WITH KEY SENIOR DECISION-MAKERS. GENERATE LEADS, DEMONSTRATE A PRODUCT OR SERVICE, ENGAGE WITH EXISTING CUSTOMERS AND BUILD AWARENESS OF YOUR BRAND IN THE SECTOR.

EXHIBITING OPPORTUNITIES

WHY SPONSOR?

Make your brand stand out

Align yourself with the strongest, most respected voice in the sector

Demonstrate your expertise in social housing

Gain huge reach throughout the sector and create new business opportunities

To gain extensive exposure before, during and beyond the conference, take a look at the full list of sponsorship opportunities at housing.org.uk/transformation.

To find out more about getting involved as a sponsor please contact James Moscicki, Account Director, National Housing Federation.

020 7067 1148

[email protected]

NO.1 BUSINESSTRANSFORMATION EVENT IN THE UK FOR HOUSING ASSOCIATIONS

COST-EFFECTIVE AND BEST ROI OF ANY BUSINESS TRANSFORMATION AND TECHNOLOGY EVENT IN THE SECTOR

£20bnSECTORTURNOVER

£

ATTRACTS

OVER400 DECISIONMAKERS

To find out more about exhibiting at this event please contact Julian Hurst, Richard Morris, or Mel Agostini at our exhibitions partner Foremarke.

020 8877 8899 [email protected]

ONE DAY PASS FREE

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12:00 14:00 14:50

Wednesday

11:30 13:30

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Tuesday

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Wednesday

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Tuesday

12:00 14:00 14:50

Wednesday

11:30 13:30

BOOKING FORMQUOTE WHEN BOOKING: BT0419WEB

housing.org.uk 020 7067 1066 [email protected]

Customer Service (Events) Team; National Housing Federation Lion Court, 25 Procter Street, London, WC1V 6NY

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* Group discount: When you book 3 places you will get a 4th one day place free. This offer applies to two day tickets only

ALL CANCELLATIONS MUST BE MADE IN WRITING. Cancellations will be charged a £150 cancellation fee. The full fee is payable for any cancellations received after 29 March 2019.

The National Housing Federation is committed to protecting your personal data and will process the personal data you provide to us subject to the provisions of the Data Protection Act 1998 and the EU.General Data Projection Regulation (GDPR) and any subsequent national legislation (i.e. Data Protection Bill 2018) our full privacy notice can be found online www.housing.org.uk/eventprivacyPlease tick the box if you wish to receive information about existing and future products and services provided by the National Housing Federation.

Places are subject to availability and early booking is advised. Please ensure that the names of individual delegates are included as you would like them to appear on the delegate list and their name badge. You should also indicate each delegate’s session preferences. Please note that any delegates whose bookings are received after 2 April 2018 may not appear on the final delegate list.

ORGANISATION DETAILS

Organisation name:

Contact name:

Two -daytickets

BO

OK3 DAY TICKET

FREE*4th

& G

ET A

Ple

ase

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long

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dotte

d lin

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Early bird (by Friday 15 March)

Standard Day only

Member £595 £745 £395

Public sector / not for profit £685 £835 £445

Private sector £895 £1045 £595

PAYMENT

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Paid by BACS with remittance advice attached. (Quote BT0419 on all BACS transmissions).

Pay by debit/credit card please (we will contact you to take payment). We do not accept Diners Card or AMEX.

Cheque enclosed payable to the National Housing Federation.

National Housing Federation bank account details are: LloydsTSB, Kings Cross Branch, 344 Grays Inn Road, London, WC1X 8BXSort Code: 30-94-73 Account No. 00113238

THE NATIONAL HOUSING FEDERATION IS THE VOICE OF AFFORDABLE HOUSING IN ENGLAND. We believe that everyone should have the home they need at a price they can afford. That’s why we represent the work of housing associations and campaign for better housing. Our members provide two and a half million homes for more than six million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.

DISCLAIMER: This programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference organisers, we reserve the right to make alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their own. The National Housing Federation disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided for the delegates.

FORTHCOMING EVENTS:

4-5 June Affordable Home Ownership

Conference and Exhibition, London

12 June Housing Governance Conference

and Exhibition, London

12 September Leaseholder and Tenant

Service Charges Conference, London

5 September National Housing Awards, London

*entries open Monday 25 March*

25-26 September National Housing Summit,

London

25-26 September Future Housing Leaders,

London

10 October Diversity, Equality and

Inclusion in Housing, London

3 October Treasury Management

Conference and Exhibition, London

19-20 November Audit and Risk Conference,

Birmingham

Later in 2019 Asset Management and

Maintenance Conference and Exhibition

PRIORITY CODE: BT0419DM

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#TransformationInHousing @natfedevents NATIONAL HOUSING