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TRANSFORMATIONAL
STRATEGIC PLAN2017-2022
VISION STATEMENT`
The City’s Vision is: To be a SMART and Caring
City by 2022
MISSION STATEMENT
The City’s mission is:
To enhance the quality of life for all our people by rendering
efficient and effective municipal services.
VALUES
Teamwork: Let’s do the right thing, right, together; Customer Focus: We
render friendly, fair, simple, fast and effective service to all residents; Communication: We are transparent and keep our staff and stakeholders well-informed; Fairness & Equity: We treat staff
and stakeholders the same and with respect; Integrity: We are trustworthy, responsible and
honest in all our dealings
Promote Duty of Care to the OrganisationImprove Customer Care Ensure Smart ProcurementProvide Smart ICT ServicesSecure Stakeholder FundingEnsure Revenue Enhancement and ProtectionEnsure Financial AccountabilityFind New Sources of Sustainable RevenueImprove Efficiencies in Urban Planning and Property Management Diversification of Reliance on Bulk SupplyProvide Smart Public Transport Empowerment of Youth, Orphans and Vulnerable PersonsIncrease Access to Services Provide Enabling Environment for Tourism, Trade and InvestmentAvail Serviced Land in All Use CategoriesImprove Water SecurityIncrease Capacity of Electricity Supply
STRATEGIC OBJECTIVES
TRANSFORMATIONAL
STRATEGIC PLAN
“The gateway to endless opportunities”
2017-2022
“SMART & Caring City by 2022”City of Windhoek
This Document was produced by:Strategy & Organisational Perfomance Unit
City of Windhoek / 2017
“The gateway to endless opportunities”
This Document was produced by:The Office of the Chief Executive Officer
Strategy & Perfomance Management UnitP.O.Box 59 Windhoek
www.cityofwindhoek.org.na
TRANSFORMATIONAL
STRATEGIC PLAN 2017-2022
VISION STATEMENT`
The City’s Vision is: To be a SMART and Caring
City by 2022
MISSION STATEMENT
The City’s mission is:
To enhance the quality of life for all our people by rendering
efficient and effective municipal services.
VALUES
Teamwork: Let’s do the right thing, right, together; Customer Focus: We
render friendly, fair, simple, fast and effective service to all residents; Communication: We are transparent and keep our staff and stakeholders well-informed; Fairness & Equity: We treat staff
and stakeholders the same and with respect; Integrity: We are trustworthy, responsible and
honest in all our dealings
Promote Duty of Care to the Organisation Improve Customer Care Ensure Smart Procurement Provide Smart ICT Services Secure Stakeholder Funding Ensure Revenue Enhancement and Protection Ensure Financial Accountability Find New Sources of Sustainable Revenue Improve Efficiencies in Urban Planning and Property Management Diversification of Reliance on Bulk Supply Provide Smart Public Transport Empowerment of Youth, Orphans and Vulnerable Persons Increase Access to Services Provide Enabling Environment for Tourism, Trade and Investment Avail Serviced Land in All Use Categories Improve Water Security Increase Capacity of Electricity Supply
STRATEGIC OBJECTIVES
TRANSFORMATIONAL
STRATEGIC PLAN
“The gateway to endless opportunities”
2017-2022
“SMART & Caring City by 2022” City of Windhoek
This Document was produced by:Strategy & Organisational Perfomance Unit
City of Windhoek / 2017
“The gateway to endless opportunities”
This Document was produced by:The Office of the Chief Executive Officer
Strategy & Perfomance Management UnitP.O.Box 59 Windhoek
www.cityofwindhoek.org.na
TRANSFORMATIONAL
STRATEGIC PLAN 2017-2022
VISION STATEMENT`
The City’s Vision is: To be a SMART and Caring
City by 2022
MISSION STATEMENT
The City’s mission is:
To enhance the quality of life for all our people by rendering
efficient and effective municipal services.
VALUES
Teamwork: Let’s do the right thing, right, together; Customer Focus: We
render friendly, fair, simple, fast and effective service to all residents; Communication: We are transparent and keep our staff and stakeholders well-informed; Fairness & Equity: We treat staff
and stakeholders the same and with respect; Integrity: We are trustworthy, responsible and
honest in all our dealings
Promote Duty of Care to the Organisation Improve Customer Care Ensure Smart Procurement Provide Smart ICT Services Secure Stakeholder Funding Ensure Revenue Enhancement and Protection Ensure Financial Accountability Find New Sources of Sustainable Revenue Improve Efficiencies in Urban Planning and Property Management Diversification of Reliance on Bulk Supply Provide Smart Public Transport Empowerment of Youth, Orphans and Vulnerable Persons Increase Access to Services Provide Enabling Environment for Tourism, Trade and Investment Avail Serviced Land in All Use Categories Improve Water Security Increase Capacity of Electricity Supply
STRATEGIC OBJECTIVES
TRANSFORMATIONAL
STRATEGIC PLAN
“The gateway to endless opportunities”
2017-2022
“SMART & Caring City by 2022” City of Windhoek
This Document was produced by:Strategy & Organisational Perfomance Unit
City of Windhoek / 2017
“The gateway to endless opportunities”
This Document was produced by:The Office of the Chief Executive Officer
Strategy & Perfomance Management UnitP.O.Box 59 Windhoek
www.cityofwindhoek.org.na
TRANSFORMATIONAL
STRATEGIC PLAN2017-2022
VISION STATEMENT`
The City’s Vision is: To be a SMART and Caring
City by 2022
MISSION STATEMENT
The City’s mission is:
To enhance the quality of life for all our people by rendering
efficient and effective municipal services.
VALUES
Teamwork: Let’s do the right thing, right, together; Customer Focus: We
render friendly, fair, simple, fast and effective service to all residents; Communication: We are transparent and keep our staff and stakeholders well-informed; Fairness & Equity: We treat staff
and stakeholders the same and with respect; Integrity: We are trustworthy, responsible and
honest in all our dealings
Promote Duty of Care to the OrganisationImprove Customer Care Ensure Smart ProcurementProvide Smart ICT ServicesSecure Stakeholder FundingEnsure Revenue Enhancement and ProtectionEnsure Financial AccountabilityFind New Sources of Sustainable RevenueImprove Efficiencies in Urban Planning and Property Management Diversification of Reliance on Bulk SupplyProvide Smart Public Transport Empowerment of Youth, Orphans and Vulnerable PersonsIncrease Access to Services Provide Enabling Environment for Tourism, Trade and InvestmentAvail Serviced Land in All Use CategoriesImprove Water SecurityIncrease Capacity of Electricity Supply
STRATEGIC OBJECTIVES
TRANSFORMATIONAL
STRATEGIC PLAN
“The gateway to endless opportunities”
2017-2022
“SMART & Caring City by 2022”City of Windhoek
This Document was produced by:Strategy & Organisational Perfomance Unit
City of Windhoek / 2017
“The gateway to endless opportunities”
This Document was produced by:The Office of the Chief Executive Officer
Strategy & Perfomance Management UnitP.O.Box 59 Windhoek
www.cityofwindhoek.org.na
