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Bonnie Curtis, Chief Human Resource Officer, Castellini Holly Mockus, Senior Industry Analyst, Alchemy
Transform Supervisors into Leaders with The Alchemy of Leadership
Today’s Speakers
2
Holly MockusSenior Industry Analyst Alchemy
Bonnie Curtis Chief Human Resource OfficerCastellini
Agenda
• The Importance of Supervisor Leadership
• Why Traditional Leadership Training Programs Are Ineffective
• The Alchemy of Leadership Program
• Best Practices from Castellini
• Questions?
3
4
The Importance of Supervisor Leadership
Supervisors = Make It ALL Happen!
5
• Supervisors are critical in building employee trust & commitment
• Supervisors influence:
– Performance
– Satisfaction
– Engagement
– Organizational identity
– Retention
– Implementation of strategic change
• Supervisor soft skills build the foundation for the employee behavior, performance, and dedication
Supervisors are Critical to Meeting Employee Needs
6
Team members want:
• To know what is expected of them
• The opportunity to do what they do best every day
• Recognition or praise for doing good work
• Supervisors that care & encourage their development
• To know that their opinion to count at work
• To feel their job is important
• To be provided with opportunities to learn and grow
Why Traditional Leadership Training Programs Are Ineffective
Traditional Leadership Training vs. The Alchemy of Leadership
8
Other Leadership Training The Alchemy of Leadership
• In an office setting
• Expensive seminars
• Travels costs & time away from facility
• Classes with hypothetical exercises
• No accountability
• Complete English/Spanish libraries specific to manufacturing
• Affordable, convenient eLearning
• Quick courses available on site, 24/7
• Manager/supervisor reinforcement exercises
• Digital records track progress
The Alchemy of Leadership Program
The Alchemy of Leadership Modules
Performance Management• Anger Management
• Dealing with Difficult People
• Disciplinary Action
• Giving a Performance Evaluation
• Handling Employee Complaints
Leadership• Behaving Like a Leader
• Building Trust
• Engaging Employees
• Managing Change
• Valuing Differences
• Follow Up and Follow Through
Communication• Good First Impression
• Communication Basics
• Providing Constructive Feedback
• Active Listening
• Receiving Feedback
• Difficult Conversations
Teamwork• How to Delegate
• Motivating Yourself and Others
• Teamwork
The Alchemy of Leadership: Module Components
Instruction
1. Introduction
4. Key Elements3. Summary
2. Scenario
Why it Works
Exercises
Takeaways
Instruction & Summary Scripts
Key Elements Bibliography
The Alchemy of Leadership: Reinforcement Tools
16
• Puts theory into practice
– Includes 5 situational questions for each module
– Enables supervisors to prepare for difficult situations with their manager
17
Best Practices from Castellini
Go Big Fast
• Castellini Group
– 2 Cities
– 9 Sites
– 2500 Employees
– 3,000 fruits, vegetables, and floral items
• Zero Leadership Training
18
Get Top Management Support
19Confidential and Proprietary
• Set direction
• Manage technology
• Set metrics
• Follow up
Lesson
#1
Provide For Everyone
20Confidential and Proprietary
• Start with Supervisors & Leads
• Expand to all office staff
• Think about co-ops & new hires
People will be happy you did this (mostly)
Lesson
#2
Go Above and Beyond
21Confidential and Proprietary
• Ability comes from practice
• Engagement brings partnership
• This can be life changing
Lesson
#3
Benefits & Trends
22Confidential and Proprietary
Core level of leadership improved
Improved retention
Increased employee engagement in 3 months
THANK YOU