TRANSCRIPTS OF 9/11 TELEPHONE CALLS911myths.com/images/a/ac/Team7_Box13_AA-Phone... · TRANSCRIPTS OF 9/11 TELEPHONE CALLS Private and Confidential - Do Not Copy or Disclose. Sensitive

TRANSCRIPTS OF 9/11TELEPHONE CALLS

Private and Confidential - Do Not Copy or Disclose.Sensitive Security Information.

AA KEAN COMM 006327

i£ OF 9/11 TELEPHONE CALLS

TAB FILE NAME

1 UNTTTLED

2 AACTRMGRl J25A

3 AACTRMGR1_825A_

4 AADISP26

5 AADISP27

6 AADISP28

LENGTH DESCRIFHON

RDU FOLDER

(4:07) Belly Ong -Vanessa Minter, Winston Sadler andNydia Gonzalez

SOC CENTER MANAGER FOLDER

_0 (20:50) Nydia Gonzalez - Craig Marquis (Part I)

1 (3:51) Nydia Gonzalez - Craig Marquis (Part 2)

SOC DISPATCH FOLDER

(0:48) Craig Marquis - Peggy Houck

(1:56) Peggy Houck - San Francisco ARINC

(1:27) San Francisco ARINC - Peggy Houck

SOC SECTOR MANAGER FOLDER

7

g

9

10

11

12

13

14

15

16

17

AASECMGR5

AASECMGR6

AASECMGR7

AASECMGR8

AASECMGR9

AASECMGR10

AASECMGR12

AASECMGR12

AASECMGR12

AASECMGRI3

AASBCMGR13

(0:31)

(0:23)

(0:36)

(1:00)

(0:46)

(8:26)

(3:31)

(3:31)

(3:31)

(2:43)

(2:43)

Ray Howland Elaine

1 lam] |- Ray Howland

Joe Bertapcfle Ray Hpwland

1 I(BOS) - Ray Howiahd.

| t-BOS)- Ray Howland

Nancy Wyati (BOS FligMService) - RayHowland

1 KLGAI-RavTfowland

1 IfMOC)- Ray Hc/wtond

I IfBOS) - Ray Howland

1 k- Ray Howland

| f- Ray Howland

Working-levelEmployee

SOC ATC FOLDER

18

19

.20

21

22

ATCIJ01

ATC1J02

ATC1_832

ATC1_834

ATC1_917

(4:47)

(2:45)

(2:06)

(1:46)

(3:49)

Billllalleck | KPartl)

Bill Halleck -| ((Part 2)

Bill Halleck -BOS Flight Control (Part 1)

Bill Halleck - BOS Flight Control (Part 2)

Bill Halleck -I IJFAA Command CenterHead of Central Traffic Flow)

AA KEAN COMM 006928

BETTY ONG TO VANESSA MINTER, WINSTON SADLER ANDNYPIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

BETTY ONG:

WINSTON SADLER:

BETTY ONG:(UNISON)

VANESSA MINTER:(UNISON)

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

VANESSA MINTER:

BETTY ONG:

VANESSA MINTER:

BETTY ONG:

VANESSA MINTER:

BETTY ONG:

VANESSA MINTER:

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

VANESSA MINTER:

WINSTON SADLER:

... number three in the back. The cockpit's not answering,somebody's stabbed in business class and ... I think there'smace ... that we can't breathe ...

I don't know, 1 ihink we're getting hijacked.

Which flight arc you on?

Flight 12.

Flight 12.

And what scat are you in? ... Ma'am are you there? ...

Yes.

What... what seat are you in?

Ma'am what seat are you in?

We're... we just left Boston we're up in the air.

I know, what... .

We're supposed to go to LA and the cockpit's not answeringtheir phone.

Okay, but what seal are you sitting in? What's the number ofyour seal?

Okay, I'm in my jumpscat right now.

Okay.

At3R.

Okay, you're the flight attendant?

I'm sorry did you say you're the flight attendant?

Hello?

Yes, hello.

Yes, what is...What is your name?

' Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006329

BETTY ONG TO VANESSA WINTER, WINSTON SADLER ANDNYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

BETTY ONG:

(UNIDENTIFIED FAV.

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

NYDIA GONZALEZ:

WINSTON SADLER:

NYDIA GONZALEZ:

BETTY ONG:

Hi, you're gonna have to speak up. I can't hear you.

Sure. What is your name?

Okay. My name is Betty Ong. I'm number three on Flight 11.

Okay.

And the cockpit is not answering their phone. And there'ssomebody stabbed in business class. And there's ... we can'tbreathe in business class. Somebody's got mace or something.

Can you describe the person that you said — someone is whatin business class?

I'm sitting in the back somebody's coming back frombusiness. If you can hold on for one second they're comingback.

They -wanna know whose been stabbed who. Do youknow?

I don '(know, but, Karen and Bobbie got stabbed.

Okay. Our number one is, got stabbed. Our purser is stabbed.

Nobody knows who stabbed who, and we can't even get up tobusiness class right now cause nobody can breathe.

Our number one is stabbed right now. And who else is ...

Okay, and do we ...

and our number five. Our first class passengers are ... our firstclass ... galley flight attendant and our purser has beenstabbed. And we can't get into the cockpit. The door won'topen.

HelloV

Yeah. I'm taking it down. All the information. We're also,you know, of course, recording this. At this point...

This is operations. What flight number arc we talking about?

Flight 12.

Flight 12? Okay. I'm getting ...

No. We're on Flight 11 right now. This is Flight 11.

** Private and Confidentutt - Do Not Copy or Disclose. Sensitive Security Infbnnation.

AAKEAN COMM 006330

BETTY ONG TO VANESSA MINTER, WINSTON SADLER ANDNYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

BOTTY ONG:

•3 %,00 WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

BETTY ONG:

WINSTON SADLER:

BETTY ONG:

WINSTON SADLER:

NYDIA GONZALEZ:

WINSTON SADLER:

NYDIA GONZALEZ:

BETTY ONG:

NYDIA GONZALEZ:

Flight 11. I'm sorry Nydia.

Boston to Los Angeles.

Yes. '

Our number one has been stabbed and our five has beenstabbed.

Can anybody get up to the cockpit?Can anybody get up to the cockpit?

Okay. We can't even get into the cockpit. We don't knowwho's up there.

Well if they were shrewd they would keep the door closed and

I'm sony?

Would they not maintain a sterile cockpit?

I think the guys are up there. They might have gone there,jammed their way up there, or something. Nobody can call thecockpit. We can't even get inside.

(Talking in background on plane, unintelligible)

Is anybody still there?

Yes, we're stfll here.

Okay. I'm staying on the line as well.

Okay.

Hi, who is calling reservations? Is this one of the flightattendants, or who? Who are you Ihun?

She gave her name as Betty Ong.

Betty?

Yeah.I'm number three. I'm number three on this flight. And we'rethe first...

You're the number three on the flight?

1 Private and .Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN CO MM 006331

BETTY ONG TO VANESSA MINTER, WINSTON SADLER ANDNYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

BETTY ONG:

NYDIA GONZALEZ:

BETTY ONG:

NYDIA GONZALEZ:

BETTY ONG:

H:OO

Yes and I have ...

And this is Flight I I ?From where to where?

Flight 11.

Have you guys called anyone else?

No.

Somebody's calling medical and we can't get a doc •

(Beep)

** Private and Confidential - Do Hot Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006332

NYDIA GONZALEZ TO CRAIG MARQDIS (Fart 1)

3 '• °°A;.o2> CRAIG MARQUIS:

00

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ;

CRAIG MARQUIS:

I • \ A GONZALEZ:

American Airlines emergency line. Please state youremergency.

Hey, this is Nydia at American Airlines calling.I am monitoring a call in which Flight 11 ...The flight attendant is advising our reps that the Pilot ...everyone's been stabbed.

Flight 11?

Yep. They can't get into the cockpit is what I'm hearing.

Okay, who is this I'm talking to?

Excuse me.

This is Nydia, American Airlines at the Raleigh ReservationCenter. I'm the operations specialist on duty.

And I'm sorry. What was your name again?

Nydia...

Nydia.And what's your last name?

Gonzalez.G-O-N-Z-A-L-E-Z.

Raleigh Reservations. Okay. Now when you ...

I've got the flight attendant on the line with one of our agents.

Okay. And she's calling how?

Through reservations.

I can go in on the line and ask the flight attendant questions.

Okay... I'm assuming they've declared an emergency. Let meget ATC on here.

Standby.

Hi Who is calling reservations?'

Is this one of the flight attendants or who? Who are youhun?

1 See Tab 3 for a transcript of the recorded portion of Betty Ong's call to Raleigh Reservations.

** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006333

NYDIA GONZALEZ TO CRAIG MARQUIS (Part 1)

z*^ )«~w

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

Betty?

You 're the number three on the flight?

And this is Flight II?

From -where to -where?

Have you guys called anyone else?

Okay. You guys are airborne right now?

Okay. Betty. I've got security on the line. Okay?

So just just bear with us.

Hey, Nydia.

Yeah.

Hello?

Yes sir, I'm here.

Okay, did Flight 11 say, are they descending?Are they landing somewhere?

She says they're in the air.

Yeah, I see they're flying. I'm just wondering ...

And I'm talking to Betty. Apparently she's the number threenight attendant on board.

Urn okay, hold on one second.

And she's still in communication with my rep.

Okay.

Don't they have a way of communicating with pilots?

Sure we do.

No, I'm saying the flight attendant herself.She's saying she can't get into the cab ... into the cockpit.

Well maybe they're busy.

** Private and Confidential Do Not Copy or Disclose. Sensitive Security Information,

AA KEAN COMM 006334


NYDIA GONZALEZ:

3 • NYDIA GONZALEZ:(SIMULTANEOUS)

i O

"5 '• 2>7

CRAIG MARQUIS(SIMULTANEOUS)

NYDIA GONZALEZ:

NYDIA GONZALEZ:(SIMULTANEOUS)


CRAIG MARQUIS:

- ^ 2> NYDIA GONZALEZ:(SIMULTANEOUS)

Lcl me ... let me get hold of the dispatcher and have themSELCAL2 this guy. x

Standby.

Okay ...

Hey Betty, this is Nydia.You 're saying that the guys that are doing the slabbingthey 're in the cockpit? Haw many people are we talkingabout?

Two guys? Do you have a description of...

(XXX.)1 Okay. I'll take 'em both on 23 (XXX).Matter of fact (XXX) put this line on hold.

(diallone beep).

Okay, now how are the passengers?So this is all happening in first c/oss, coach is notaware of what's going on?

Okay.

Betty you need to calm down- honey. Okay we 've gotsecurity on the line, we're gonna do everything we can.

Hey Peggy, Craig Marquis. How are you?Good. Hey, I have an interesting call.4

Flight 11 (clears throat) Boston to LA, thenumber three flight attendant on board by thename of Betty Ong has contacted RaleighReservations and says that there's a passengeron board that's stabbing the flight attendantsand she's trying to get a hold of the cockpitcrew and she can't get through. And thecockpit cabin door is closed. Could youSELCAL this captain and confirm thateverything is okay? And don't spread thisaround...

Betty what's going on?

~ "SELCAL" stands for Selective Calling. It's a technique that allows a ground radio operator to alert anaircrew that the operator wishes to communicate with the aircraft3 "XXX" designates unintelligible words or phrases.4 See Tab 4 for a transcript of Craig Marquis' call to Dispatcher Peggy Houck.

** Private and Confidential - - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006335



CRAIG MARQUIS

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

CRAIG MARQUIS:

NYDIA GONZALEZ:

This is just between you and me right nowokay?

Okay. Thank you.

Okay, so there's... the plane is flying erratically?

Okay, Nydia.

Heykun...

The flight attendant, Betty, is telling me that the guys ... there'stwo men ... are in the cockpit with the pilots and that theaircraft is flying erratically.

Okay, I have the dispatcher contacting the crew right now.

Okay.

So I'll keep you informed.

B&ty? Did we lose her?Betty? You still there? Okay bear with us.

Hey Ray, call Joe Bert and (XXX) for meplease.5

Security is on the line and they're trying to contact thecabin, the pilots.

I'm gonna want to move|_ Joyer toPeggy's desk and her to just take over thisFlight 11.

Hey | ^ Hey I'm gonna need for you to takeover the 23 desk for me please. Yeah.

Go ahead and just, if you could just "CA" yourwork back and give a turnover. 1 havesomething going on.

Betty, you said the number five flight attendant hasbeen stabbed and she's okay.

Okay, who else?

You don 7 know where the number one is...

5 See Tab 7 for i transcript of Ray Rowland's call to request that Joe Bcrtapelle report to SOC and Tab 9for Joe Bertapelle's return call to Ray Rowland.


'9/11\\ orking-levelEmployee

AA KEAN COMM 006336

NYDIA GONZALEZ TO CRAIG MARQUIS (Part I)

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAJG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

What was that Betty?

(Background noise.}

Okay.

(Background noise.)

Have you guys gotten any contact with anybody?

Okay I'm still on with security, okay Betty?

You 're doing a great job, just just stay calm. Okay?

We are. absolutely.

Okay, we're contacting the flight crew now and we're ... we'realso contacting ATC.

Okay.

Anything else from this flight attendant?

So far, what I've got is the number five flight anendanl hasbeen stabbed but she seems to be breathing. The number oneseems to be stabbed pretty badly and she's lying down on thefloor. They don't know whether she's conscious or not. Theother flight attendants are in the back. And that's as far as 1know.

It seems like the passengers in coach might not be aware ofwhat's going on right now.

These two passengers were from first class?

Okay hold on.

Hey Betty, do you know any information as far as thegents ... the men that are in the cockpit with the pilots,were they from first class?

They were sitting in 2A and B.

Okay.

They are in the cockpit with the pilots.

Okay,


AAKEAN COMM 006337


NYDIA GONZALEZ:

NYDIA GONZALEZ:

§ 1 0 0 CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAJG MARQUIS:

MIKE MULCAHY:

CRAIG MARQUIS:

<\• O 6 CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

PEGGY OTT:

CRAIG MARQUIS:

*"" Pjivssr snd Confidential •

Now the pilots have not gotten on and made anyannouncements on the PA system?

Okay. How is the plane doing, as far as is it still flyingerratically?

Okay. But right now it's more or less stabilised? Okay.

Would you guys call ROC (XXX).

Hey Ray, get a hold of Corporate Security.

1 ley, Mike Mulcahy. Come here please.

Okay. Okay.

Hey Mike, I got an incident going on here.Flight 11 (XXX) from Boston to LA (XXX).The number 3 flight attendant called and saidthat two male passengers onboard stabbed thenumber one...

Hey Betty, the number Jive and the number one are theyboth from first class. Okay.

...and the number 5 flight attendant. They'vebroken into the cockpit and the plane is beingflown erratically right now.

So I have Bill getting a hold of ATC. Couldyou pull the (XXX)?

Flight 11?

Right, the passengers were in seats 2A and 2B.

Okay, I'm back with you.

Okay, I'm sorry who am I speaking to?

This is Craig Marquis.

Craig, okay.

And I'm the Manager on Duty in SOC.

Okay.

What is that?

All the information on Flight 11. Bring it to

Do Not Copy or Disclose. Sensitive Security Information. £



NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

me here. Yeah. (XXX)

(XXX) I'm, that's what Pm working on rightnow. Okay. Thanks.

Okay, okay.Did we find out who it was?Yeah.

Okay, let me tell you what's going on.The passengers in 2A and 2B, two malepassengers, have broken into the cockpitstabbed the number one flight attendant.

Oh good.

The number one flight attendant is breathing and she isconscious.

\" OC» CRAIG MARQUIS:

CRAIG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

Okay, so right now, the plane is being flownerratically, but that's all we know. I don't wantthis spread all over this office right now.

Any information that you get, send to me okay.

Okay I 'm back with you.

Hey Betty. Hang on one second. Who is the agentthat's on the line with you?

Hey Winston, it's Nydia. Ray Scott should be therewith you.

Okay, sweetie we want to ... we 've got security workingon it right now. We 're gonna maintain this line openas much as we can. We don't want to spread anythingaround. Okay? Excellent.

I have, I'm talking to Craig Marquis. He's themanager on duty.

I'm sorry? Yeah, please. That's a good idea.I wouldn 't close the blinds though. Yeah.

Betty, how are you holding up honey?Okay. You're gonna be fine.

Was first class full?

*" Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.


NYDIA GONZALEZ TO CRAIG MARQUiS (Part 1)

I \.

\ 33.

CRAIG MARQUIS:

BILL HALLECK:

NYDIA GONZALEZ:

BILL HALLECK:

CRAIG MARQUIS:

BILL HALLECK:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

Okay, do we know how the passengers up there aredoing, if any of the passengers got hurt?

What've ya got?

29,000.They've lost conun with 'em.Turned off his transponder.Tracking his primary only.Was westbound. Turned southbound.

Said the controller heard on the frequency thepilot apparently adjust his mike ... lot of loudvoices ... that sounded threatening ...

Kes, I'm here Betty.

One of <nir passengers is?

So just, you know of just one that got stabbed?

(XXX)... something about return or I'll kill yaor something to that effect ... or threateningdialogue ... I asked for any information orupdates to come to ... (XXX) Boston Center ...(XXX) Well, at least while he's in BostonCenter ... So, I suppose ... if he slayssouthbound ... now if he turns back towardLogan... (XXX).

Do we have a way to pull him up on the ASD

I got 'cm over on ...

Pull him up on mine.

Okay. Hey Craig.

Yes.

They think they might have a fatality on the flight. One of ourpassengers, possibly on 9B, Levin or Lewin, might have beenfatally stabbed

Okay. Was this before the other flight attendants or is thissomething new?

This is, I mean I've been asking. I was just asking about howfirst class passengers...

8

CRAIG MARQUIS:

NYDIA GONZALEZ:

** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Informatioa


NYD1A GONZALEZ TO CRAIG MARQUIS (Part 1)

CRAIG MARQUIS:

\ -. O C> NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

' CRAIG MARQUIS:

" O 0 NYDIA GONZALEZ:

Okay.

... were doing, and she mentioned that there might be one thatthey think might be fatally stabbed.

i 'm gonna need you to man the phones okay?

Yes, I'm here Betty.

He's the one that's in the ... he's in the cockpit.

Okay, you said Tom Sukani (Satam Al Suqami)? Okay.

Okay and he was in I OB. Okay, okay, so he's one ofthe persons that are in the cockpit.

And as far as weapons, all they have are just knives?Okay.

Craig?

Yes.

Apparently one of the passengers that's in the cockpit the namethat they got was Tom Al Zukani (Satam Al Suqami) and hewas in 10B riot 9A and B as they previously stated.

Now as far as the passenger that was, urn, hurt.

Uhhuh.. .

Betty.

Was that 9 ... 10? Okay, I thought you said 10.

Here's the lockout procedures.

Okay, Daniel Lewin.

Okay and the passenger that got hurt was 9B, DavidLewin.

Who's assisting them?

Who's assisting them up there?

Okay.

So the number one flight attendant— the one that wasstabbed— she's on oxygen right now? Okay.

** Private and Confidential -Do Not Copy or Disclose. Sensitive Security Information. 9

AA KEAN COMM 006341


\-T.aO

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

So they've got flic number one on oxygen. Okay.

And the number five, that was a superficial wound, youwere saying? Okay.

Who's helping diem, is there a doctor on board?

Is there a doctor on board Betty that's assisting youguys? You don't have any doctors on board. Okay.

So you Ve gotten all the first class passengers out offirst class?

Have they taken everyone out of first class?

Yeah, she's just saying that they have. They're in coach.

What's going on honey?

? Okay, the aircraft is erratic again. Flying very erratically.She did say that all the first class passengers have been movedback to coach, so first class the cabin is empty.

Okay, give me a direct line for you if you would Nydia in casewe get disconnected.

The line we're on is at 460-4187.

4187 and that's an ICS?

We think so.

Nydia, is that an ICS?

Yes, it is.

Thank you.

So, so far we think that Tom AJ Sukami (Satam Al Suqami) in10B.

1 OB is in the cockpit with the pilots.

Okay, and who else?

Betty, we don't have an idea as to who the other personmight be in the cockpit with the pilots.

You did mention there was ... you did mention therewas two guys in the cockpit with the pilots correct?

vf»tt and Confidential - Do Not Copy or Disclose. Sensitive Security Information. 10

AA KEAN COMM 006342


MIKE MULCAHY:

CRAJG MARQUIS:

MIKE MULCAHY:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

\ * IO CRAIG MARQUIS :

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

NYDIA GONZALEZ:

CRAIG MARQUIS:

Okay. Do we know who the second passenger mightbe?

Where's this thing going?

LA

Boston to LA.

I'm gonna call (XXX) code share.We're gonna lock out the flight.

Ray is doing that right now. (XXX).

What's going on Betty? Relax, honey. Betty. Betty.

Okay, just take it easy.

Seems like the aircraft is descending quite & bit right nosv.

Okay, I have it on the radar here.

Okay, they have you guys on the radar okay. They 'remonitoring it.

Is he descending?

We don't know.The transponder is off so we have no activeread on him.

Okay.

No Belly. No announcements have been made over theloudspeakers from either the, okay, they don't know ...

The flight attendant on board seems to think itsdescending.

Betty you 're gonna be okay.Is it still descending?

Can you contact the cockpit?

You still ihere? Okay? Relax kun.Relax, you 'U be okay.

No. She's still in the back. With two guys inthe cockpit. The plane is being flownerratically.

** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Infonnotion. 11

AA KEAN COMM 006343

NYD1A GONZALEZ TO CRAIG MARQUIS (Part 1)

NYD1A GONZALEZ:

[ V. CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

(UNKNOWN):

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

(UNKNOWN):

CRAIG MARQUIS:

(UNKNOWN):

'60 CRAIG MARQUIS:

NYDFA GONZALEZ:

NYDIA GONZALEZ:

2P : \°( CRAIG MARQUIS:

Has it stabilized yet?

Has the plane stabilized?

What's going on Betty? Talk to me.

Is that locked out?

Have they made contact with the pilots yet Craig?

No, they have not. ATC can't get through either.

So they haven't made any announcements. Not even tothe passengers. No one,

Where's Halleck?

Who?

BillHalleck. (XXX)

I mean as far as far as the ... Okay. But as far as ...

Two guys that are in the cockpit with the pilot.

Yeah it definitely is. Tell ATC to handle thisas an emergency.

... they have in there it's been hijacked.

It is. Okay.

They don't know what his altitude is ... theythink he's descending.

They think he's headed toward Kennedy...they're moving everybody out of the way...

^ The flight attendant... I'm talking to the flightattendant in the back of the plane and she saysthe plane is descending.

They 're ... they 're trying to make contact -with them.Not yet, as far as I know.

What's going on on your end Craig?

We contacted air traffic control, they are gonna handle this as aconfirmed hijacking. So they're moving all the traffic out ofthis aircraft's way.

' Private and Confidential - Do Kot Copy or Disclose, Sensitive Security Information. 12

AA KEAN COMM 006344


NYDIA GONZALEZ: Okay.

CRAIG MARQUIS: He turned his transponder off, so we don't have a definitivealtitude for him. We're just going by ... They seem to thinkthat they have him on a primary radar. They seem to think thatnc 's descending.

1 Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information. 13

AA KEAN COMM 006345

3NYDIA GONZALEZ TO CRAIG MARQUIS (Part 2)

-.00

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

Any other indication who the second person is?

Hey Betty? Have you been able to try to find out whothe other person the other passenger might be up infirst class in the cockpit?

We know, we've got 10B, Tom Al Zukami (Salam AlSuqami).

Hey Peggy? Come on up here please.

Okay, Okay, they think they sprayed mace or somethingin the air? Yeah.

Yeah you better send a SOCKS.

(XXX) 334 ... it's Boston to LA, confirmedhijacking. On Flight 11, I'm sony. It's 334,Peggy, currently you're you have a transponderturned off. There is someone in the cockpitbecause the pilot is clicking his mike and theATC is a picking up ah ... arguing going on inthe cockpit.

Do we know who are the people in the cockpit? Okay.

(To Peggy Houcte) The number three flight^attendant I have on the phone. She calledRaleigh Reservations (XXX) He turned off histransponder. They have him on primary radarand they see him descending.

NYDIA GONZALEZ:

CRAIG MARQUIS:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

** Private and Confidential -

Based on the passenger list that we have for first class.She said the passengers are now in coach (XXX).

Descending yeah. Could you run me a model?He is currently 66,000 pounds of gas back fromtiie time I got the call. Just give me some sortof endurance for 25,000 feet if you would

Yeah.

Okay, Nydia?

Yes dear, I'm here.

Okay, I have the dispatcher currently taking the current fuel onboard.

Uh, huh.

Do Not Copy or Disclose. Sensitive Security Information. 1

AA KEAN COMM 006346


CRAIG MARQUIS:NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

•31-00

3 "3 -. i

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

And we're gonna run some profiles...Okay.

To sec exactly what his endurance is.

Okay.

Did she...

She doesn't have any idea who the other passenger might be infirst. Apparently they might have spread something so it's ...they're having a hard time breathing or getting in that area.

~ ^ f What's going on Belly?

Betty talk to me.

Betty are you there?/

Betty?

Winston, do you think we lost her?Okay, so we'II like ... we'// stay open.

We, I think we might have lost her.

Okay.

v7 (To Ray Howland) Who does? Okay, cause Ilost this one. Yeah.1

I think we lost her Craig.

Okay. I think I have another one through Boston FlightService.

Okay.

Tf in fact she calls back ...

Uh huh.

You call me back, Nydia,

Okay.

I don't want this spread all over.

1 See Tab 12 for a transcript of Ray Rowland's telephone conversation with Nancy Wyatt (BOS FlightServices).


AA KEAN COMM 006347


NYDIA GONZALEZ:

CRAIG MARQUIS:

Right. IVe already made that indication to our people here.

Okay. Try ... try to make sure that it's followed through on,okay?

NYDIA GONZALEZ:

CRAJG MARQUIS:

NYDIA GONZALEZ:

CRAIG MARQUIS:

Okay.

And I'll be back in touch with you.

Okay. I'm gonna stay on the line with my agent just in case weget the line back and III call you back (XXX).

Okay.Thank you.

(End Of Call)

' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Infonnation.

AA KEAN COMM 006348

CRAIG MARQUIS TO PEGGY BOUCK

0 - M i

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK:

CRAIG MARQUIS:

PEGGY HOUCK;

Good morning. Dispatch 23, this is Peggy.

Hey Peggy, Craig Marquis.

Yes, Craig Marquis.

How are you?

I'm fine. How are you?

Good. Hey, I have an interesting call. Flight 11 ...

Mmhmm.

... from Boston to LA.

Mm htnm.

The number three flight attendant on board, by the name ofBetty Ong, has contacted Raleigh Reservations and says thatthere's a passenger on board that's stabbing this flight attendant

What?

... and she's trying to get hold of the cockpit crew and she can'tget through and the cockpit cabin door is closed.

Could you SELCAL1 this captain?

Yeah.

And confirm thai everything's okay.

Yean.

And don't spread this around. This is between you and meright now. Okay?

Okay.

Thank you.

A huh.

1 "SELCAL" stands for Selective Catling. It's a technique that allows a ground radio operator to alert anaircrew that the operator wishes to communicate with the aircraft



sPEGGY HOUCK TO SAN FRANCISCO ARINC

RECORDING:

SPARING:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK-.

SFARINC:

PEGGY HOUCK:

SFARINC:

PEOGY HOUCK:

, SFARINC:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

(Phone dialing)

This telephone line is being recorded for quality assurance andtraining purposes.

San Francisco ARINC.

Good morning, I'm calling from American Airlines dispatch inDallas...

Mmhmm.

... and t need to get a hold of one of my flights please.

Ah ha. Lost him, huh?

Well, I'm not sure.] hope not!

Okay, who is this?

It's American Flight 11. He jusi took off out of Boston and heshould just be around... let me see what this waypoint is.I can never remember the names.

Hancock.

And he's headed towards where?

I'm sorry, say again?

What's his destination?

Ah, he's going 10 Los Angeles.

Los Angeles.

And his SELCAL?1

Is Bravo Golf Alpha Delta Delta.

Okay.

1 "SELCAL" stands Tor Selective Calling. It's a technique that allows a ground radio operator to alert anaircrew that the operator wishes to communicate with the aircraft.

** Private «nd Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006350

PEGGY HOUCK TO SAN FRANCISCO ARINC

V"2- PEGGY HOUCK:

SPARING:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SPARING:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

^ D SFARINC:

Is he ACARs equipped?

Yes he is, but, he's not responding to my ACARs.

Okay. I'll try that then SELCAL him and (XXX)2 the center.And what sector are you your desk?

I'm on... it's|_ J

I mean what dispatch are you? 15? 20?

Oh, you just want lo know that. 23.

23, yeah.

Oh, okay you ...(XXX)

That way we just put AA A ... um ... AAL 23 in then.

Oh really, (XXX) ... that's good. 1 wondered how you guysdid that.

Aren't you guys clever.

Okay. I'll go look for American ) 1 and we'll call you rightback.

Thank you very much sir.

Okay.

Bye, bye.

Bye.

"9/11Working-level

Employee

2 "XXX" designates unintelligible words or phrases.


AA KEAN COMM 006351

SAN FRANCISCO ARINC TO PEGGY HOUCK

SPARING:

SPARING:

Q : \:

SPARING:

O--HH [SPARING:

- 5" I PEGGY HOUCK:

J-

PEGGY HOUCK:

I 1

PEGGY HOUCK:

SPARING:

' 1

American Dispatch Desk 23. Go ahead.

Yeah, this is San Francisco ARINC.

Yeah.

You called here looking for American 1 1.

Okay. He's not answering SELCAL. We called the BostonCenter They had the flight, bui,they could ... they said theyhad no tap to relay a message to a flight,

Oh really. Yeah. Hang on just a tnjnute.

We've got another dispatcher working on this flight 4bo. Justone second. ............

Okay.

(dialing)(ringing)

Are you still there?

Yeah .......... """" ..... __...,.---""""

Qkay.'Hang on she's going t>aek to her desk. /••

So you SELCAL'd ahd (XXX). /y

(Ring) .,--"""

Fort Worth I>ispatch. /:/'

Hey Peggy, it's i I \t San Francisco ARINC on the linehere. Reference 11.

Oh, do they have him?

No. /

No. No they don't Okay.

No. 1 ... we SELCAL'd them and sent ACARs and we calleddie Boston center.

Yeah.

VnWorkuig-levelEmployee

private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006352

SAN FRANCISCO ARINC TO PEGGY HOCCK

U22.

SPARING:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

PEGGY HOUCK:

SFARINC:

And they have die flight.

Yeah.

But, then I asked them if they could relay a message and theysay they couldn't at this time.

Yeah. Okay. Well thank you San Francisco ARJNC. 1appreciate your help.

Want us to keep on try ing or...

Yeah. If we can. Yeah, if we can keep on trying that would begood.

Okay. I'll advise the operators to keep on trying.


AA KEAN COMM 005353

RAY HOWLAND TO SOC RE JOE BERTAPELLE

RAY ROWLAND:

RAY HOWLAND:

RAY HOWLAND:

(Phone dialing and ringing)

Alright, just a second.

System control.

Hey, | Mt'i^Ray,: Could you ask Joe Bert to comedownstavre tight away? ::: ::::::::::::::::::::::::":"::::::::;

Thanksu.bye.--

Byc.

** PrivHtc and Confidential Do Noi Copy or Disclose. Sensitive Security Information.

"'9/11Working-levelEmployee

AA KEAN COMM 006354

"to RAY HOWL AND

RAY ROWLAND:

I

RAY ROWLAND:

SOC, Ray Rowland.

RAY ROWLAND:

RAY HOWLAND:

RAY HOWLAND:

Good morning sweetheart, [_

Hello.

Hey,1 understandyou're looking for Bert. He's trying to geton the morning call here in a couple minutes. Is it somethinghe needs to interrupt that or QCXX)?

Yeah, yeah it is. He needs logger down here right away.

Okay.

Thanks.

Alright, bye.

Bye.

9/11Wo rkiiig-le velEmployee

' Private and Confidential - Oo Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006355

°lJOSEPH BERTAPELLE TO RAY HOWLAND

RAY HOWLAND:

JOB BERTAPELLE:

RAY HOWLAND:

JOE BERTAPELLE:

RAY HOWLAND:

JOE BERTAPELLE:

RAY HOWLAND:

JOE BERTAPELLC:

RAY HOWLAND:

JOE BERTAPELLE:

RAY HOWLAND:

SOC, Ray Howlaud.

What's happening?

We got a situation with one of the flights. We need you tocome downstairs.

You need me physically down there?

Yeah.

Okay.

Yeah, it's a ... like somebody being stabbed on board one ofthe airplanes in flight right now.

Jesus Christ.

Yeah.

Goodbye.

Bye.

** Private and Confidential - Do Not Copy or Disclose. Sensitive Security rnfonnation.


1 IffiOSno RAY HOWLAND

FEMALE:

I I

RAY HOWLAND:

FEMALE VOICE:

L J

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

LRAY HOWLAND:

LRAY HOWLAND;

HOWLAND:

... call from the cockpit. I'm sorry from the flight.

Okay, I'm sorry. Who was this, again?

I imBoston.

Hi! I this is Kayv^:::.

Yeah, he's the sector"manager. He's gonna take ovw this call.

HQwareya?

I'm alright, how you doing?

Good. Give me one second

What'sthat? ,

.. Ya know I put down the wrong number. Okay, let mecall you right back. ,

I'm sorry. I just wanted to give the right flight number to ...I got a call from flight service,

They said flight twelve ... they said it might have beenhijacked. They got* flight ... they got a call from a flight

, attendant,

Flight Service got ji tall?

Yeah/From the plane. And I'm actually on the other line withthem now I just wanted to make sure I got the right trip number.

No. It's not twelve it's eleven.

It's eleven. Okay.

Yup. We don't want this getting out

Okay.

Alright. This is... we're aware of the situation. We're dealingwith it right now.

Okay.

So, lei us deal with it We don't want anything getting out rightnow.


** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information. 1

AA KEAN COMM 006357

(BQS) TO RAY HOWLAND

Nothing said. Okay.

RAY HOWLAND: Okay. IIII""""-""";;^!!^/n

I I That's fine. '.. Working-level^^^^^•^•^^^J ' . -'"" •¥-• 1

.....—-" ...-•- EmployeeRAY HOWLAND: Thanks,

Okay.

RAY HOWLAND: Bye.

I I Bye.

' Private and Confidential - Oo Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006358

l\ \) TO RAY ROWLAND

RAY HOWLAND:

RAY ROWLAND:

RAY HOWLAND:

RAY HOWLAND:

1 1

RAY HOWLAND:

lo get in touch w

Right.

Flight 11.

..... - R i g h t .

RAY HOWLAND:

CDRAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

Call the MQD back again.

This is Ray.

Hey, Ray. This ij |in Boston. How ya doin?

Okay. ""••---.,^ "'"••.,.. '''••-,,

1 just a call iron?; a Flight Service manager.,.

Yeah?

...who had a flight attendant on the phone and they'll unablehecockpit ,\,.

•'9/11Working-levelEmployee

RAY HOWLAND:

And they have two flight attendants who are stabbed and one ison 0> ...••••" ..-••• ' ' _. .-• ' '

Okay. Yean, we're aware of it cause they called Raleigh Res.and we're ... we're working on the situation right now.

Okay.,

You're just notifying us. Is that...

I just found ... I just found out about it.

Okay. I appreciate the call.

Okay.

Thank you.

Bye, bye.

Bye.

' Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.


NANCY WYATT (BOS FLIGHT SERVICE) TO RAY ROWLAND

poo

SOC, Ray Howland.

Ray Howland, Nancy Wyatt, Boston Flight Service.

Yes.

Okay. We've got the flight attendants on the line here.

You do have them on the line?

On the plane, yeah.

Can you conference them in with us?

[ have no idea how to do that. If you can help me out. Hold the... he's getting some information here.

Boston Flight.

. I am gonna read bis notes for you. It looks like he's MiddleEastern. Speaks no English. He was in JOB. Ten, Baker.

Right

9 D and G speaks no... speaks no English.

The plane is in a rapid decent...

Is the cockpit still ...

Hold on...

Yeah. Okay. The flight attendants are concerned. They don'tknow what's going on in the cockpit. Are you in contact withthem?

No we're not. That's ... we're trying to get in contact with thecockpit.

Okay.

We don't really want to tell her that.

Okay. Don't. Okay, okay. Got it.

Okay, they're ... we're not sure ... okay, it looks like there issevere bleeding.

1 Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

AA KEAN COMM 006360


,00

MICHAEL WOODWARD:

NANCY WYATT:

RAY HOWL AND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

Q, 13 O RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

That he's keeping them ... keeping her cm the line. There issevere bleeding. There is a slashed throat.

Michael is that severe ...is that slashed throat a flightattendant?

No, a passenger. Karen Martin's been stabbed. Thefirst on your ist. And this is a business class passengerwhose throat ...

Okay two flight attendants have been stabbed.

Which two? Do you know?

Pardon?

Which two?

Can I have an NS. Let me get an NS here.

I've got the NS.

Okay. Barbara Orestegui and Karen Martin who have beenstabbed.

The number one and the number five.

Yeah, I don't have an NS up here.

I got it I got it

Okay.

Now, a passenger is also injured?

There is a passenger also injured there still.

We've got the — Betty Ong — the purser on the line. It lookslike he's got things written here. That the two flight attendantsare okay.

Hey Peggy, have you gotten in touch with theflightyet?

Is she staying? Tell her to stay on the line.

Yeah, I would like for her to stay on the line. And if there is


AAKEAN COMM 006361


NANCY WYATT:

RAY HOWLAND;

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

3 '• 1M RAY HOWLAND:

UNKNOWN FEMALEVOICE FROM SOC.

RAY HOWLAND:

RAY HOWLAND:

NANCY WYATT:

RAY ROWLAND-.

NANCY WYATT:

any way to - if you have to hang up with me — to do it, 1 wouldlike to have her conferenced in or transferred to us.

Okay, Does anybody know ... Hold on one second.Does anybody know how to conference them Into SOCon this phone?

Okay. We've got somebody that thinks they'll figure it outYou're atf~ J

Yes.

Okay.

Ray, do we know where that plane is going to right now?Is it headed back here?

We don't know.

Okay.

Actually, it looks like its going to JFK.

Looks like Its going to Kennedy.

We ... I mean, we don't really want to give a whole lot ofinformation to that flight. Okay?

Okay, we're not We're not giving them that information tothat flight.

The flight attendant is on the phone withBoston Flight Service.

Oh. we're talking to the flight attendantthrough Raleigh Res.

Oh, okay.

Okay. Evidently, we do have the flight attendant on the phonewith us.

Okay. They do have the flight attendant on the line with them.

Oh wait a minute you have the purser? On the phone?

Js that Betty Ong?

Okay.

* Private and Confidential - Do Not Copy or Discbse. Sensitive Security Information. 3

9/11



•A"


M '.

MICHAEL WOODWARD: No I'm talking to Amy Sweeney.

RAYHOWLAND: Which one do you have?

You're talking to Betty Ong, who is the purser.

We've got...

Karen Martin.

NANCY WYATT:

UNKNOWN BOSEMPLOYEE:

NANCY WYATT;

RAY ROWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

MICHAEL WOODWARD:

RAY HOWLAND:

NANCY WYATT:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

MICHAEL WOODWARD:

Oh I'm sorry. I haven't seen the (XXX)... Karen Martin is thepurser.

Betty Ong is a purser. She is the one you're probably speakingto.

Right

Okay.

Who do you have on the phone?

We have... we have Amy on the phone?

What's that?

Boston Flight Service has another one of the flightattendants on the phone too. Boston Flight Service.

Amy?

Okay.

You lost it?

Yeah. Okay, we lost the other one so T really need to get on thephone with her.

Okay. Something's wrong. Amy's ... Amy Sweeney is on thephone.

Amy Sweeney.

Yeah, she's the number nine. And he's having trouble talkingto her right now.

Amy?

'* Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.



RAY ROWLAND:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:_ ••• !•.— - - • -- - — •?

RAY HOWLAND:

MICHAEL WOODWARD:

NANCY WYATT:

MICHAEL WOODWARD:

NANCY WYATT:

MICHAEL WOODWARD:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

Amy?

These are the two that are injured.

One and Jive?

One and five.

She started screaming and saying something's wrong and nowhe's having trouble.

Okay.

Now he thinks be might be disconnected. Okay, we just lostconnection.

Lost the connection?

Yeah.

She started screaming that there's something wrongwith the airplane.

Something's wrong with the airplane?

Yeah, in other words she said something's wrong.They're not flying the airplane. They're not flying theairplane.

They 're not in the cockpit?

No they're in coach.

Okay, they're in the back of the plane.

They're in the back of the airplane?

Yeah. They're in the back of the airplane. They're not...

Oh, the hijackers are in the cockpit Holy!

Oh no.

Okay. They're in the cockpit.

Hey, Craig. Craig, they're saying thehijackers, they are in the cockpit.

Listen. Let's just see when the next flight to Kennedy

' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006364


RAY HOWL AND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT.

RAY HOWLAND;

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

"/.' DO NANCY WYATT:

RAY HOWLAND:

** Private and Confidential

is. just in case they're going to Kennedy, so we can beready.

I'm gonna put you on hold for just a second. Okay?

Alright. I'll... I won't hang up.

Thanks.

Okay, I'm back.

P Or should we do that from here?Do you pagc|_

We'll do that We're taking care of that

And we '11 page you got \guys have lo ...

_....,-;;:::::!'9/11,.•••'' Working-level

••ni EmployeeOkay, you 1 -

Evelyn, don't mention this to anyone. Me, you. Bethjust the five of us. Okay?

Yup. Absolutely.

Ray ... has the flight department been advised'.'

Yep.

Okay.

That Captain is married to one of our flight attendants.

I understand.

JustanFYI.

Let's see. What else should we should we be doing here?

We've got the Command Center activated so we're taking careof that.

If you've lost contact with the flight we do have some displaysthai show where the flight is so you know. We're taking careof that.

But, you have lost contact now?

Yes.

Alright.

• Do Not Copy or Disclose. Sensitive Security Information. g

AA KEAN COMM 006365

NANCY WYATT (BOS FLIGHT SERVICE) TO RAY HOWLAND

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

We looked ... does it look like that aircraft is going toKennedy?

It's hard to say. ATC hasn't talked to them. It doesn't looklike, but, he is in the Kennedy area. So ...

You 'II have to take messages to keep lines open.

Okay. Okay, so we don't know where the plane is goingright now. Okay, let's see what else.

I'll tell you what, unless ... If you've lost them I'm gonna dropoff cause there's some other sniff we need lo get going here.

Okay.

If you hear anything more from them give me a call back andwe'll we'll advise you if we know what happens.

Okay. And what do you want us to do as far as just keeping our' mouths shut and not...

f\00

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

RAY HOWLAND:

NANCY WYATT:

§ - \P RAY HOWLAND:

That's basically it.

And you'll call us. Can you call us? What's that emergencyline is it 61?

5361.

It's your emergency line?Okay, transponder is off so that's not gonna be

Okay. Craig Marquis.

Craig. This is Boston Flight Service.

5361 is our emergency line and we'll...

Can you go right now please.

5361.

Yeah.

Okay, thanks.

** Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006366

NANCY WYATT (BOS FLIGHT SERVICE) TO RAY HOWLAND

' NANCY WYATT: And my name is Nancy Wyatt

RAYHOWLAND: Nancy. Alright thank you.

O ' 2£ NANCY WYATT: Okay, bye.

** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Informatjon.

AA KEAN COMM 006367

I (LGA) TO RAY HOWLAND

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

SOC, Ray Howtand.

Yeah, Ray. Thisii

Yeah,

[at La Guardia ramp control.

Are you our domestic man today?

...Yes I am. '--.... '"'••... "•\"'\, j ust to give you a heads up ...

I'm hot sure what's going on, but, the World Trade; Centerbuilding — as we looked out the window and we can kind of seethem in die distance - and we noticed the right W^0rldTrjta>:Center had had a ... it has a big plume of smoke and the newsreports that we're getting now is that it was struck by...an."::";''aircraft. " _..-•;;:-•

Holy shit

They have a guy ... we don't have anything missing in action.I mean its clear as a bell but they're...

Honey did he say ... he's saying he saw ...

Well they're"!'., you know how the news is Ray. But, they'rereporting — an eyewitness -- that an airplane struck iL It's thetoSra on the right as we look at it.

OkayJ 1 Hang on just a second. Okay?

Sure. Sure.

(News reports in the background: ... We are looking atthe World Trade Center as we speak. I mean this iswhat appears to be something falling off of the buildingthey 're looking at...)

Honey that eyewitness said he saw a plane hit it right?Did he say what kind?

(News reports in the background: XXX...lets re-iterate—•what -would appear to be ...only an eyewitness andonly what we're showing you on our live sky cam atthis moment but. there does appear to be a plane ofsome sort that has crashed into the World TradeCenter.)



AA KEAN COMM 006368

] (LGA) TO RAY HOWLAND

RAY HOWLAND: Hey.|_

RAY HOWLAND:

1-35" [

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

L JRAY HOWLAND:

Yeah, Ray. \e you heard anything else?

They have an eyewitness that says he saw a plane strike it atabout the eightieth or hundredth floor.

Dp you have any idea how ... what... how big an airplane?

Nothing at ali. This actually happened like 5 minutes ago Rayand I'm calling yi. I'll keep you in the loop.NWe're actuallywatching the news Ray. 1 hate to say that's how" we're gettingthe information.. .. .

Yeah. " ' """"•••::->,. \d you know how that:goes. But, we'll watch the ne*s ;anS,(.

the big plume of smoke. ;;::3;i' 9/11...••-'" ..--y' Working-level

,. 'x-::::: Employee

It's probably not going to affect us.. I mean they're taking offon four and landing on thirty-one.

Yeah, and we got a visual approach that kind of goes by (here.

Okay. I have a couple of other calls going here.

1 think ... thanks: I think I have a feeling I know what'shappened.

Yeah, Okay, Ray. If we get anything more definitive we'll callyou or vict'ii-versa. Okay.

We just wanted to give you a heads up.

Okay, appreciate it.

Take care Ray.

Bye now.

Bye, bye.



I JMOQ TO RAY HOWLAND

-36

FEMALE:

RAY HOWLAND:

cuRAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

"-3 ̂ RAY HOWLAND:

a ....... ....... ' .....RAY HOWLAND:

Pretty goo<A I

This is Ray. Can I help you? :

Yeah. Hey Ray. this| [m MQC. How ire ya?

Hey,Q :::

Hey, you know anything ... you guys heard about this airplanein Manhattan?

Yeah.

Okay.

Is it ours?

Well, thatTs what I was calling you to ...

--"". Yeah, we doo't know. I just ... I was just on the phone withLaGuardia about it too.

Okay.

Alright, thanks.

Thanks.

VnWorking-levelEmployee

** Private and Confidential Do Not Copy or Disclose. Sensitive Security information.


,BOS) TO RAY ROWLAND

RAY HOWLAND:

3-c>o

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

This is Ray.

Hey, Ray. It'sj |ffepn Boston.

Yeah. | \e .were just watching the news iad I don't know if you saw

that.'.>•-,..._ ""•-,,. "'••x/x

Yeah, that ah... ...

Empire State building.•-.....

Well, World Trade Center. Yeah.

World Trade.. Dh,..Qkay..

Yeah. We don't know if H's ours or not.

Okay. ....--••-""

Okay! . . . . . • • ' _,.-"''

We're gcmna go over to the Flight Service Manager's office at73.60 and...

Okay.

... and what... I got the manager of Passenger Service and allof Flight Service. I talked to the Flight Department and she got... Captain Bronson is being notified now.

Anything else that you need us to do?

No, no not yet.

Okay.

Thanks. Thanks.

Okay.

9/11Working-levelEmployee


AA KEAN COMM 006371

JBOS FLIGHT SERVICE) TO RAY HOWLAND

O

RAY HOWLAND:

RAY HOWLAND:

SOC, Kay Rowland.

HOWLAND:

RAY HOWLAND:

I _}RAY HOWLAND:

I I

RAY HOWLAND:

RAY HOWLAND:

L JRAY HOWLAND:

RAY HOWLAND:

I 1

RAY HOWLAND:

** Private and Confidential •

T I was on witH "1, 1 think I got cutRay, it's[off.

Okay.

I'm trying to.find out what's going OB with 11 ~ Flight 11. I'mthe| ffor Boston Flight Service.

Yeah, I understand. We'rie, w.e're not real sure at this pointWe understand.7: .

Can you tell me what you know?

Yeah, actually there's a conference gpjng on right now.

Whatnumber is that?

7500.

Okay. I'll call back on that line.

.Hang on just a second Okay?

Okay. _....-••-"" ,....--""

Yeah?

Yeah. Basically, what we know is we got a call form from oneof the flight attendants on board the flight while it was in the airsaying that a couple of flight attendants had been stabbed.

evidently, we had them on the line a lot longer. They said thaithere were hijackers in the cockpit One passenger had aslashed throat reportedly too. The two flight attendants that had

. been stabbed seemed to be okay. But, we had not been able tocontact the cockpit and we lost contact with the flightattendants.

God, okay.

Yup.

This was the flight that left at 8:30 out of Boston?

7:40, yeah.

• Do Nol Copy or Disclose. Sensitive Security Information. I


AA KEAN COMM 006372

](BOS FLIGHT SERVICE) TO RAY ROWLAND

RAY HOWLAND:

RAY ROWLAND:

RAY HOWLAND:

I _}

RAY HOWLAND:

LRAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

LRAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

7:40 this rnoming?

Yeah. It's Flight 11.

Aod.did you block ouUhe crew lists?

'"---.... Not yet T'rh getting ready 16 do that right now.

Can you just tell me -cause I'm right outside the airport in mycar - is it a Boston crew? .

Yes it is. '

Can you tell me the names?

Yes, it is a Boston crew.

Doyoumihd?

No. I'm justgonna read you down the fast names. Okay.

Okay. .,

. MarC

Is it a cockpit too?

,.--'"Yeah. _..,-""" _..,-""" /'" /

Boston cockpit?

Boston cockpit as -"well. .

. .Okay. ,,

Martin.

. Martin. ./Is it B, Betty Martin?

•lVnWorking-levelEmployee

NoKA.

Okay K. Martin.

Okay.

Nicosia.

[ Okay.

Private and Confidential - Do Not Copy or Disclose. Sensitive Security Infonnation.

AAKEAN COMM 006373

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

1 {BQS FLIGHT SERVICE) TO RAY HOWLAND

Dug.

Alright.

Snyder. ....

Okay.

I'm goona put you on hold for just a second please.

Sure. Go head.

9/11Working-levelEmployee

•* Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.


nIPO RAY ROWLAND

RAY HOWLAND:

RAY ROWLAND:

RAY ROWLAND:

RAY HOWLAN D:

RAY HOWLAND:

RAY HOWLAND:

RAY HOWLAND:

SOC, Ray Howland.

Hello?

J Ray. How areRay, hi. I'm sony, this is [_you?

I'm, okay. ,..

I've heard that we had ... that ah airplane crashed in the WorldTrade Center in New York.

Have you ...

We've heard reports of the same thing.

Is it ours? ...

Wedou'.tknow. ., • ' .,••"' ...

' Okay. ...,.' ..,-""" .,---"'

We- don't know. ... ,

Alright. Well, Fm on my pager. Once you guys find out.

Okay.

Alright.

Thank you.

Thanks. Bye.


** Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006375

BILLHALLECKTO

BILL HALLECK:

SOC BACKGROUND:

BILL HALLECK;

SOC BACKGROUND:

SOC BACKGROUND:

BILL HALLECK:

SOC BACKGROUND:

BILL HALLECK:

}(LASTNAMEUNKNOWN):

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

LBILL HALLECK:

L J

BILL HALLECK:

(Dialtone and dialing)

(Aside:)}VaA, well as far as I'm concerned it's an attackon the United States.

It is, absolutely.

So.

(XXX)

(Diallone and dialing)

Well. I 'm going back upstairs, if you can let meJtnow how we get (XXX). Okay?

(Dialing)

What type airplane, 757? , '

(XXX)

Okay.

Command Center,!

•'''9/11Working-levelEmployee

Hi | | Bill Halleck American Airlines in SOC.

Hi,B(U. _..,--'" .,

Yeah, hey ... we're ... we're gonna have to send a go team upto New York,

Okay.

And we need to get an exception, were ... We want to take a757 and all of our people, and put it on there, and fly it up there.

Okay. You got a call sign, yet?

Not yet, but I just want to know what we need to do.

And what airport are you coming out of?

It'll be out of DFW. And...

Okay. Hold on.

*• Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.


BILL HALLECK TO

(UNKNOWN MALEVOICE):

BILL HALLECK:


BILL HALLECK:

I I

BILL HALLECK:

BILL HALLECK:

L JBILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:


BILL HALLECK:

Wanna go into LaGuardia or Kennedy?

Well, they haven't said yet, My guess is probablyKennedy but ...

Well hang on one second (XXX).

We'll go ...We '11 probably go anywhere we can get.

Hey Bill, yes, let me have | |p|ck you up.

I'm wondering if you can get closer, if you can get .closeenough and go by a bus. or something.

Well no the ... all of the players on the <j6::te.am at? .here, at .pur.Command Center. ....... "•::::::::::::~<»;::Command Center........................................................ ......................

Right, out I'm saying if we could get you close ,and then you go from there by vehicle. ....•••-"'""...•••.• •

Hold on. _....---""" .

"Where you talking... ... ...--•"

..•--'Okay. ....---••"" .,.-•"" ,.-••'"'

Let me get lej,me have the TCA pick us up.

Okay, .,

But thai might be something you . . .

pkay.

... consider if, you know, if they can't give you an airport inNew York.

Okay.

Okay, hold on.

Alright.

What airport, Kennedy?

It doesn 'I matter either ... either one.We were also saying that if we can 't get an airport in

' 9/11Working-levelEmployee

Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006377

r

BILL HALLECK TO (Part 1)

New York can we go tv like Philly and... get a bits anddrive up there.


BILLHALLECK:

BILL HALLECK:

BILL HALLECK:

BILLHALLECK:

BILLHALLECK:

BILL HALLECK:

/ can just put a lot of gas on go that way and the Iconfigure out where we ...

Okay, Bill?

Yeah.

Hello? ,

Okay. He's on a call, and I was trying to help you as much as 1can before . ; ,. until he gets, oceoines available.How close can you get ta.New Yorkj you think, and still <Jowhat you want to do?

Yeah, they wanna actually bring a couple of flights up there.

l, what airport?

Well we wanna ... we wanna go, well, wait a minute, we wannago from Dallas to either LaGuardia or Kennedy^ either one-Okay. ..,--'"" _.,-""' _,-'"'

And apparently we have another flight out of Toronto ihat wewant to bringdown to Dallas. And the people that are on the Goteam are all here in Pallas. And so, I would guess that if wecart'i get into New York for some reason or all, or other, or thePort Authority won't let Anybody in there, that maybePhiladelphia is probably the closest airport. Right?

Yeah, Philly is close but then ...

How many, how many hours drive is it from Philly up there?About four hours? Two hours?

Weil we might can get you closer man that, I'm not sure but Ijust wanted to know what, if you were flexible like Ihat becauseI know they're not taking any airplines in New York.

Well, yeah we'd prefer to fly all the way in, obviously. But Imean if we can't we gotta get, we gotta get a Go team up thereright away.

Okay, what's your close . . .So pick our airport what, where can you get to?

Well, if we can't get into New York, and that's where we wantto go and prefer to go, we'll, we'll go to any airport that's

"9/11Working-level

Employee


AAKEAN COM M 006378

1RTT.I.HALLECKTOl |(Partl) ~"

1 • ; ••"" 9/11within an hour or two 4rive. Working-level

Employee| | How long a runway? You talking about a big jet, then you

gonna need a major aiiport

BILLHALLECK: 757 or a 767.One of those two airplanes. We haven t picked one yet.

Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AAKEAN COMM 006379

BILL HALLECK TOT JAND|_ l(P«rt2)

BILL HALLECK:

BILL IIALLECK:

BILL HALLECK:

BILL HALLECK:

L JBILL HALLECK:

BILL HALLECK:

Okay. Can you just hold on here? Don't hang up.

I won't.

It might be a few minutes.

Alright

Cause it's gotta be coordinated.

"--,... Okay. ""•"•-,..__ ""•••-,

And I'm .... what I'm gonna say is you wanna get as close asyou can to Nev? York out ofDEV/ with a 757 or a 767.

Right. Try ttnell them 1 wanna get to >Jew.ybrk first. And ifwe can't then . . .

First choice is New York. Second choice is closest ypju can.-

Right.

....... """' Okay. ....................

Hey American, wjv>*sthis?

....... BfflHalleck.

Yeah Bill, this is| ., \Vm. working TCA at the , . .

BILL HALLECK:

'9/11Working-levelEmployee

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

* * Private and Confidential

Okay. I just checked and that is not gonna happen right now.

We were thinking about leaving in a couple hours and getting upthere later io die afternoon.

Okay. Well right now I can't even entertain the idea.

.Okay. So where can you get me?

Ah...

Can you get me to Philadelphia?

Well...

Someplace close.

Do Not Copy or Disclose. Sensitive Security Information. 1

AA KEAN COMM 006380

IBILL HALLECK T TAND[ 3 (Part 2)

BILL HALLECK:

BILL HALLECFC:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

Well, yeah ... I will check and see if there any place close that 1can get to ya. Its not gonna be New York. And right nownothing is gonna move.

Okay, and also we'd like for you to look at the possibility ofgetting us out of Toronto down here. If you can do that. If youcan't, okay, but, we need to get up to New York as soon aspossible with bur Go team.

Okay. "'""",...

And they'll all just be American Airlines employees. They'reall down here in Dallas, and the flight will be from Dallas toNew York or as close to Ncvv York as you can getus. To Wherewe can catch a train or a bus or something and get in there.

Okay,; and like 1 say, fight now;.. T will Iceep tfiat in mmd- Iwill keep your request handy, but right now nothing is gonnamove. _......

Okay. When can I expect to hear something.frbrn you?

You cannot.... 1 mean you know, as 1 get information i will-now we, I have the hotline up so I suggest you sit somebody onthe hotline, but, right now I have,,.. I can't even give anestiinaie. _.,•-•''

You can't give any estimate?

--No-'

Okay! Alright,! \.

Bye.

Alright, Bye bye.

'9/11Working-levelEmployee

" Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006381

BILL HALLECK TO MALE VOICE 1 AND MALE VOICE 2 (Part 1)

(MALE VOICE 1):

BILL HALLECK:

(MALE VOICE1):

BILL HALLECK:

(MALE VOICE1):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK^,

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOJS

BILL HALLECK:

(Dialing and ringing)

Boston (XXX).

Yes, Bill Halleck, American Airlines, in Dallas atheadquarters.

Yes.

Calling about our Flight 11.

Okay, I think you need to talk to somebody...Hold on one, would ya?

Okay.

Yes sir.

Yeah, this is Bill Halleck, American Airlines, in the SystemsOperation Command Center in Dallas.

Yes sir.

Yeah, we're trying to find out the status to what you knowabout our Flight 11.

What we know is minimally. I mean, last altitude reportedwas below two-niner-zero.

Okay.

He was heading West. But right now he's pointed southwestof Albany.

Okay.

Pointed due South.What we - appears to have happened - we lost frequencywith him.

Okay.

Then we lost transponder. And then, the SUPE down in thearea said they heard on the frequency -- not the Supe didn'thear - but the controller heard on the frequency a threat in thebackground, but, that's unconfirmed and we're trying to pullthe tape at this time.

Okay, and is anybody talking to him at this time, and do youhave any idea of his intentions?

1 Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information. 1

AA KEAN COMM 006382

BILL HALLECK TO MALE VOICE 1 AND MALE VOICE 2 (Part 1)

(MALE VOICE 2):

5 if

American Airlines.Is anybody talking to 'em?Nobody?

* * Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

1

AA KEAN COMM 006383

^lBILL HALLECK TO MALE VOICE 2 (Part 2)

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALF. VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

What the hell happened?

Okay...Right now nobody is talking to 'cm presently.

Okay. And he's heading southbound, and you said that thecontroller at one time heard a background noise in the cockpit.

Yes,

Like a...

Like a threat Yes sir.

Okay. And as far as you know..,

Hold on, let me get the Super here, hold on.

Okay.

Yeah ... I don't have the supervisor here. He said that in Ibebackground they believe that the, the con- the pilot must havehad the ... frequency keyed.

Mmhmm.

... and he heard in the background like, yeah return to anairport, or the threat happened, or I'll kill you, or something tothat effect

Okay. Is he squawking any codes?

No, no, no transponder, no altitude encoding, DO idea.

Okay. I'm tracking him on ASD.

Yeah so, I mean, we're tracking him with primary only rightnow.

With primary only?

Yeah.

Okay, okay and that's all you have at this time?

That is all we have.

Okay, If I need additional information. You want me to gothrough the Command Center?


AA KEAN COMM 006384

2Z-BJLLHALLECKTOL I

(FAA COMMAND CENTER HEAD OF CENTRAL TRAFFIC FLOW)

BILL HALLECK:

BILL HALLECK:

SOC BACKGROUND:

BILL HALLECK:

SOC BACKGROUND:

BILL HALLECK:

BILL HALLECK:

I I

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

I I

(Diallonc and dialing)

This is a fruitless call here.

(Phone ringing)

Would you go up to the desk and see if you can findmy notepad up there somewhere? I think I took it upthere and gave it to 'em.

Were you able to get a hold of anybody in central,

TnTtr'm tryingtogst.a. hold of somebody up there, fin<l outwhat die status is of theNew York area.

(XXX) They just shut il down.

(XXX) It's ail...

... airports in New York are...

Kennedy Command Center would you stand by please?

'-- 'Yeah! ..,

Thanks. ....•-'" _...--"" ,,--"'" /

(XXX)-'"" __...---"" ..,•"" ...-•"'

That's alright

Alrighty, what can I do for ya?

Yeah. This is Bill Halleck at American.

Hi, Bill.

I'm try ing-Hi, I'm trying to determine the status of the New York area asfar as ... traffic operating.

Okay. We currently have an all ground stop into the NewYork Center Airspace. They've declared an ATC04.Obviously you know why.

Okay, right

They're getting ready to talk about it on the next SPO, whichstarting right now as we speak.

r9/HWorking-levelEmployee


AA KEAN COMW 006386

BILL HALLECK TO MALE VOICE 2 (Part 2)

•V?

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

(MALE VOICE 2):

BILL HALLECK:

No, you can call here.

Okay.

Or whatever is easier. This would be more direct.

Okay. Alright. I'll call through the Traffic Management Unitcause I have a direct line through that. Traffic ManagementUnit Okay. Thank you very much.

No problem, bye.

Yeah.

' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006385

BILL HALLECK T((FAA COMMAND CENTER HEAD OF CENTRAL TRAFFIC FLOW)

BILL HALLECK:

BFLL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

They just cancelled it.

Okay.

The SPO, so, I guess they'll have more in the 10:15, or if yahhave an SPO that you can have before that...

Okay. We might convene a special Tclcon so you might wantto stand by for an advisory there.Are you ablfrto confirm anything within your airline to us?

No, unfortunately...

How aboul, can you tejl me if we know for sure it wasAmerican 11 that went into the Trade Center?

We think that's who ft was.

Okay, ,(!

And we're missuig another flight also.

What flight are you missing? . >

..---77';""" .,"""/"'

And when was the last time you knew for sure something forabout him?

He was in ... Wait a minute, hang on.

(Announcement in background at SOC): ...Dulles toL.A. and Boston to LA. seems to have been hijackedandihay have been run into the World Trade Center.

Well..thcre's-

\t know how he got up there but they think 77 is up therealso.

Okay...

He's out of Dulles.

I, okay and...

Dulles, LA and they both apparently have been hijacked and11 we're pretty sure is in there and 77 - we were talking tothem according to Indianapolis center about forty-five minutes


** Privale and Confidential - Do Not Copy or Disclose. Sensitive Security Information.


BILL HALLECK TO| J~(FAA COMMAND CEiNTER HEAD OF CENTRAL TRAFFIC FLOW)

BILL HALLECK:

BILL HALLECK:

BILL HALLECK:

ago, and in Indie center — and 1 don't know how he got to-back to the Trade Center. I have no idea, if that happened.

Okay. It may not have. We have another call sign. Of coursewe don't now for sure any of these call signs right now, but, ifwe find out it's your aircraft we'll certainly give you a call.

Okay. So you have ... You have two airplanes in the:Tride- 9/11Center. "'""",...•--"'"",.•••''' Working-level

BILL HALLECK:

Yes. __.........--- " ,..,---•'

And you don't know wjw either one of them are for sure.

Yeah that's true.Lf I did I would share it with you.

Okay, thanks) [-•"

All right, bye Bill.

Bye.

Employee

•* Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006388

Documents

TRANSCRIPTS OF 9/11 TELEPHONE CALLS911myths.com/images/a/ac/Team7_Box13_AA-Phone... · TRANSCRIPTS OF 9/11 TELEPHONE CALLS Private and Confidential - Do Not Copy or Disclose. Sensitive