Trainingcatalogue (1)

Training Materials Catalogue – 2015

We provide ICM accredited training course materials that you can instantly download, add logos,

edit and use as you wish. You will receive everything a trainer needs to run a successful training

course, including complete trainers notes, workbooks and PowerPoint slides. Your purchase is one-

off, affordable and extremely simple. Once you have purchased our training course materials, you

can use them to run as many training courses as you like. This catalogue provides a complete list of

our course materials, which are available at our website www.trainerbubble.com

© Trainer Bubble Ltd. 2015 www.trainerbubble.com 2222

We've tried to keep the process of purchasing and using our training course materials as simple as

possible. These simple steps are:

Locate the training resource section

Visit our 'training products' section at our website www.trainerbubble.com, where

you will find a complete list of our training resources, course materials and useful

training documents. These are separated into different sections to help you identify

what you need. You can also use the search facility on the bottom left hand side of

the page to submit a search request for a specific training topic.

Select the specific course material or training resource you need

Once you have found a training course or resource that you are interested in, click

on the title heading from the list and this will take you to an in-depth view of the

specific training resource. Here you will find detailed information on the training

resource as well as the objectives, intended audience and a description of the

content of the training course in more detail.

Add the training materials to your basket and complete checkout

At the bottom of each product listing, there is an 'Add to Basket' button. Click on

this button and you will add the training materials to your basket and be taken to

this section. You then have the option to continue shopping, or go to checkout.

Once you have all the products you require in your basket. Go to checkout and

complete payment.

Wait for an email containing your training materials

As soon as your purchase is completed, you will receive an email containing the

training materials that you purchased. This will arrive as a 'zipped' file, which you

can 'unzip' and save to your hard drive. We recommend keeping the original email

too, so that you have a backup of the training resource.

How it works


Edit, add logos, alter, amend and update the materials to your needs

There are no restrictions on how you use our training materials. You can remove

any reference to Trainer Bubble, add your own logos, alter and update the content

as required. The materials are all in Word or PowerPoint format and so the

alteration is as simple as can be.

Because the content is already professionally designed, the alterations should be minor and will

usually be aimed at making the materials specific to your own business. We purposely keep our

design clean and simple to make your process of editing as easy as possible. However, the graphic

elements, graphs and pictures, when used, will be presented in a professional way, so you can be

confident in their use.

Run effective, interactive and inclusive training courses

Use our well-designed, easy-to-follow, professionally written training

course materials to deliver an effective training course to an interested

audience who will feel involved and motivated to learn. Be prepared for

exceptional training evaluation results! Of course, once you have

purchased the training course materials, you can print out as many

workbooks for as many courses as you choose to run and alter them each

time to suit the audience if required.

Return to Trainer Bubble to purchase further resources or add a spark

We are constantly updating our training course list as well as our free

training resources, which means that you can evolve with us. If you want to

add something fresh to an existing course that you own, why not download

a new training game, energiser or icebreaker?

Special Offer If you think you are likely to purchase several of our training course materials it is

worthwhile considering our ‘Ultimate Trainer’ product, which provides all of our

training products at an amazing reduced price. You can find out more about this later

in this catalogue.


Page Page

Absence Management........................ 7 Influencing Skills………………………… 47

Accident Investigation........................ 8 Interview Skills.............................. 48

Achieving Sales on the Telephone...... 9 Leading Effective Teams............... 49

Anxiety at Work.................................. 10 Leading Meetings.......................... 50

Asking for Business............................. 11 Listening Skills............................... 51

Assertiveness in Action...................... 12 Managing a Virtual Team…………… 52

Body Language Training…………………… 13 Managing Difficult Behaviours…… 53

Brainstorming Techniques………………. 14 Managing Emails........................... 54

Bribery Act 2010………………………………. 15 Managing Performance…………….. 55

Building Relationships......................... 16 Manual Handling........................... 56

Bullying & Harassment........................ 17 Marketing Essentials………………….. 57

Business Networking……………………….. 18 Mentor Training........................... 58

Business Presentations…………………….. 19 NLP - An Introduction…................. 59

Coaching at Work................................ 20 Pallet Truck Training..................... 60

Coaching Skills for Managers.............. 21 Participating in Meetings.............. 61

Coaching with NLP.............................. 22 Performance Management........... 62

Commerciality, Business Planning...... 23 Planning for Change…………………… 63

Communicating Difficult Messages..... 24 Practical Sales Skills...................... 64

Communicating with Customers......... 25 Presentation Skills......................... 65

Complaint Handling............................ 26 Prioritising & Planning.................. 66

Conflict Handling................................ 27 Professional Emails....................... 67

Customer Care on the Telephone....... 28 Project Management.................... 68

Customer Excellence………………………… 29 Project Management Essentials… 69

Data Protection Act............................. 30 Questioning Skills.......................... 70

Dealing with Phone Rage..................... 31 Report Writing.............................. 71

Dealing with Redundancy………………… 32 Risk Assessment............................ 72

Discipline in the Workplace……………… 33 Root Cause Analysis...................... 73

Diversity............................................... 34 Stakeholder Management…………. 74

Effective Communication Skills……….. 35 Stress Management...................... 75

Effective Customer Care..................... 36 Success with Change..................... 76

Effective Sales Planning...................... 37 Talent Management..................... 77

Emotional Intelligence at Work.......... 38 Team Building……………………………. 78

Equality Act 2010............................... 39 The Art of Negotiation.................. 79

Facilitation Skills………………………………. 40 The Power of Influence................. 80

Finance for Non-Financial managers… 41 Think Your Way to Success........... 81

Fire Awareness................................... 42 Time Management....................... 82

Good, Bad & Ugly Customer Service... 43 Train the Trainer........................... 83

Great Leadership................................. 44 Writing a CV………………………………. 84

Health & Safety................................... 45 Writing Multi-Choice Questions 85

Induction Training Design............. 46 Testimonials................................. 86

Contents


Trainer Bubble are pleased to be able to provide our customers with training course

materials that are accredited by the Institute of Commercial Management. This

accreditation provides assurance that our materials meet a professional standard, as well as

providing our customers with the opportunity to purchase ICM certificates to award to their

participants post training.

ICM is the leading global professional body for Commercial and Business Development

Managers. It is also an internationally recognised examining and awarding body for business

and management students.

ICM provides certification for suitable and relevant academic, training and development

programmes offered by public and private sector organisations – the Institute has previously

worked with UN agencies, government departments and global corporations.

ICM’s 30-year reputation for practical and progressive programmes of study is supported by

its accreditation by the Qualifications and Curriculum Authority (QCA), the UK regulatory

body for public examinations and publicly funded qualifications; Ofqual, a regulator of

qualifications, exams and tests in England; and national awarding body ASET.

Find out about ordering certificates for Trainer Bubble training course materials on our

website www.trainerbubble.com

ICM Accredited Courses


Training Materials ListTraining Materials ListTraining Materials ListTraining Materials List


Duration: 1 Day.

Intended for: These training materials have been designed for anyone that deals with absence or

needs to have an awareness of the absence management process. This could include; Team leaders,

supervisors, managers, HR professionals and anyone else involved in the management of people or

organisations.

Contents: It's estimated that absence from work costs the UK economy over £13 billion per year,

with the 'average' employee taking around seven days off sick annually. The need for managers, HR

people and leaders to control absenteeism is critical if a company is to survive and prosper. But just

what is 'absence'? And how do we go about managing it and reducing it wherever we can, without

falling foul of employment law?

These training materials have been created to help safely navigate you through the minefield of

absence management, paying attention to issues of systems, procedures and organisational culture

along the way. Using a selection of exercises, activities and sample documents, the course examines

some traditional methods of management as well as some more contemporary and innovative ways

of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas

to enable them to target performance improvement when back at their desks.

Objectives - At this end of this absence management training course your participants will be able

to:

• Give a clear definition of what absence is

• Outline the legal and contractual issues around the management of absence

• Have the knowledge to manage absence and to work towards improving overall attendance

at work

• Produce a plan to review absenteeism in your team and where required, an action list to

implement measures for improvement.

Visit www.trainerbubble.com to see more detail and purchase these materials

Absence Management

£129 +VAT


Duration: One day

Intended for: Anyone that deals with telephone sales in either an inbound or outbound call

environment. These training materials will help develop the sales skills of any telephone based team

and ensure you deliver a successful telephone sales training course.

Contents: The telephone has become a critical tool in obtaining sales in today's competitive market,

and yet it is often an area we pay little attention to and consequently it becomes a negative aspect

of our business rather than the highly positive one it can be.

These telephone sales training materials set out to enable your participants to sell effectively over

the phone. The tools that are covered will help generate sales and whether they take inbound or

receive outbound calls they will find that if they apply the techniques in this session, their success

rate will increase immensely.

Objectives - At this end of this course your participants will be able to:

• State the advantages and disadvantages of selling on the telephone

• Structure their calls effectively

• Explain the reasons behind customers buying decisions

• Define their customers level of interest

• Follow an effective method of developing sales

• Demonstrate well-developed questioning techniques

• Present the Features and Benefits to customers

• Differentiate between logical and emotional purchasing

• Overcome objections

• Close a sale


Achieving Sales on the Telephone

£99 +VAT


Duration: One day

Intended for: Managers, leaders, trainers, health and safety officers and anyone involved in health

and safety training and/or procedures. This session will give participants the necessary information

and skills to enable them to carry out a thorough and effective accident investigation.

Contents: Providing participants with the necessary information and skills, to reach the right

conclusions, make effective, practical recommendations and thereby make a significant contribution

to improving workplace health and safety.

As well as the usual contents of Trainer Bubble Training Packs, you will also receive the following

useful documents: Witness Report, Accident Investigation Form, Employees Accident Form,

Managers Accident Form and several course specific handouts.

Objectives:

At the end of this session your participants will be able to:

• Describe and implement Accident Investigation Procedures

• State the reasons for accident investigations

• Identify all the potential sources of information

• Describe and demonstrate an ability to reach sound conclusions

• Explain and demonstrate an ability to reach practical, effective recommendations and

communicate these effectively

Please note: The legal explanations in this course are based on United Kingdom examples. However,

the materials can easily be adapted to include other countries data.


Accident Investigation

£68 +VAT


Duration: Half Day

Intended for: Useful for anyone in the workplace. These training materials on, 'Anxiety at Work'

have been designed to assist us all with achieving an understanding of what anxiety is and how it

might be handled whether as a sufferer, or as the manager or colleague of a sufferer.

Contents: The pressure to perform, to meet deadlines and to be seen as invincible is high. But how

many of us are held back by anxiety? How many of us are afraid that others will find out about our

anxiety because we fear we will be perceived as weak or unprofessional? And how many high

performers are masking their anxieties in order to get by?

Businesses are realising that it's time to create a climate where it's ok to be anxious - even in a

professional organisation. Because as soon as this happens, the potential for improved performance

and improved working relationships is immense.

These training materials have been designed to assist with achieving an understanding of what

anxiety is and how it might be handled whether as a sufferer, or as the manager or colleague of a

sufferer. Its purpose is to help remove stigma whilst improving business performance.

Objectives - At this end of this course your participants will:

• Know what anxiety is and what it isn't

• Be able to discuss the impact of anxiety on colleagues, on productivity and working life

• Know the role of the manager, employer and colleague of an anxious person - and the role

of the sufferer

• Be able to draw sensible comparisons between anxiety and physical illnesses

• Have produced a plan to define the action to address the stigma attached to anxiety with a

view to improving business performance.


Anxiety at Work

£79 +VAT


Duration: Half Day

Intended for: People that work in a sales environment and are required to manage accounts and

gain business directly with customers. It can be used as a stand-alone session or as part of a modular

programme.

This course has been used to particularly good effect by Sales Mangers that wish to introduce

specific modules of training to their sales meetings.

Contents: Setting the Scene - Establishing the four ways a business can hope to grow and be

successful.

Developing Opportunities - Demonstrating the danger of becoming too comfortable with our

customers and allowing this to restrict the amount of business we develop.

Cross-selling - A simple trick, so often missed - Appreciating the opportunities we have to develop

sales through our existing customer base.

The Magic Matrix - A tool for identifying gaps in our sales approach.

Referrals - Developing ideas on asking for referrals and overcoming issues and concerns

Developing Opportunities Exercise - Setting out a game plan

Objectives - At the end of this session your delegates will:

• Be able to explain the four ways a business can grow sales

• Be able to demonstrate what happens when you gain growth in these key areas

• Be able to use a tool which provides them with an in-depth understanding of the customers

they have cross-sold to and more importantly, those they have not

• Be able to explain the positive effects of gaining referrals from their customers

• Follow a set plan to exploit the opportunities identified


Asking for Business

£41 +VAT


Duration: One Day

Intended for: Anyone that needs to develop their assertiveness skills and improve communication

with others. These training materials will help develop the assertiveness skills of your participants

and ensure you deliver a successful assertiveness skills training course.

Contents: Being assertive is being able to express yourself with confidence without having to resort

to passive, aggressive or manipulative behaviour.

By developing assertiveness and becoming aware of our own strengths and weaknesses, we can

modify our behaviour for greater effectiveness in social and business interactions.

This session will provide guidance on how to become more assertive and build self-confidence,

which in-turn will help your participants to achieve greater work effectiveness and productivity,

whilst putting them in control of their daily activities and making them more able to overcome

stressful work and life situations.

Objectives:


• Explain what assertiveness is and what it means for us and those around us

• Appreciate that everyone has rights as an individual and that you can stand by those rights

• Take a positive approach in communicating more effectively

• Improve their self-esteem

• Appreciate which words to use to get the most out of interactions with others

• Follow a set process for approaching situations in an assertive manner


Assertiveness in Action

£99 +VAT


Duration: One Day

Intended for:

These body language training course materials set out to develop your skills in understanding their

own body language as well as being able to read the body language of others. After all, if we can

learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a

whole. This could impact situations such as; sales visits, interviews, presentations and normal day to

day interactions where body language plays a part.

Contents: Effective communication skills are critical in the development of relationships between

people and although verbal communication plays a large part in this, studies have shown that a

proportionate amount of our message comes from not what we say, but very often the non-verbal

communication behind the message. Therefore, it is clear that body language is an important,

influential aspect of communication and understanding how it works is essential in the development

of your personal communication skills.

These body language training materials are an interactive and enjoyable method of ensuring your

participants become aware of the importance of body language and how to read body language and

thus improve communication.

Objectives:


• Explain the important elements to consider when interpreting Body Language

• Identify the messages being portrayed by their and other's Body Language

• Apply their understanding of Body Language to improve their communication style


Body Language Training

£99 +VAT


Duration: One Day

Intended for: These training course materials, 'Brainstorming Techniques' cover the basics of

brainstorming and then go on to look at a number of different yet highly effective techniques that

can be employed. They will help anybody who facilitates or takes part in brainstorming sessions and

can be used by organisational teams to develop their performance.

Contents: Brainstorming is probably the most well known and most widely used method for bringing

groups of people together to generate ideas about an issue or problem. This is because it a good way

to gather a lot of ideas very quickly. It is also a great way of bringing people together and helping to

build them as a team. Just imagine the effect on the team and its morale if ideas that they generate

are actually used. There is no doubt that people are more likely buy-in to the ideas that they came

up with themselves.

Although brainstorming is widely used it is not always handled very well. If that is the case it can

have the opposite effect to the one that is intended. Rather than creating ideas it can stifle them and

rather than motivating people it demotivates them. This highly interactive course will help learners

to make the most of brainstorming sessions and also provides alternative techniques to enliven any

session that is beginning to flag.

Objectives:


• Facilitate or take part in brainstorming sessions in an effective way by following some simple

guidelines

• Build on the ideas of other participants whilst not critiquing these prematurely

• Identify and use different brainstorming techniques that will have an effective approach for

almost any situation


Brainstorming Techniques

£99 +VAT


Duration: Two Hours.

Intended for: The Bribery Act 2010 applies to all UK businesses operating in the UK and abroad. It

also applies to foreign businesses operating in the UK. It came into effect on 1 July 2011 and affects

any organisation where a risk of bribery exists.

Contents:

This short training session covers the key points of the Act and what businesses need to do to

comply with it. It is intended for managers and employees who may be involved with potential and

existing customers and suppliers where any risk of bribery and corruption exists.

Background to the Bribery Act

The Sporting Event and the Vineyard

Facilitation Payments

Complying with the Bribery Act – six principles

Anti-Bribery Policy

Summary Activity

Objectives:


• Recognise the potential offences contained in the Bribery Act 2010

• Comply with a zero tolerance approach to bribery and corruption


£79

Bribery Act 2010

+VAT


Duration: One Day

Intended for: These training course materials will assist your participants in building positive

working relationships with their people. In business today we need to ensure that the people who

work for us are motivated and willing to give 100 percent commitment. This will only happen if a

good positive working relationship exists.

Therefore, these training course materials are relevant to everyone who wants to ensure good

working relationships exist in their workplace.

Contents: To effectively build relationships your participants will benefit from analysing some of the

difficult personalities they encounter and learn how to overcome the barriers that may exist. Your

participants will learn how assertiveness impacts on relationships and discover why trust is a crucial

element and a foundation to any meaningful relationship.

As with all Trainer Bubble products, this training course is interactive and full of relevant activities.

Objectives:

At the end of this session, your participants will be able to:

• Identify how barriers to building relationships can be overcome by recognising attitude and

behaviours in themselves and others

• Explain the importance of trust in a relationship and identify methods of developing trust

• Recognise the difference between assertive, aggressive and passive behaviours and how

these impact on relationships


Building Relationships

£98 +VAT


Duration: Half Day

Intended for: This course covers the sensitive and important issue of bullying & harassment and is

intended for all employees. The consequences of not training your employees on this subject could

be extremely damaging to your organisation. The training materials will help develop the awareness

and understanding of bullying and harassment for your participants and ensure you deliver a

successful bullying and harassment training course.

Contents: Harassment and bullying behaviour in the workplace is unpleasant and offensive. It can

affect an individual's professional performance and psychological welfare, and can be so destructive

that the effects continue after work

These training materials set out to answer the common questions, concerns and legal implications of

bullying and harassment in the workplace and help provide your participants with useful advice in

dealing with issues as the victim of harassment, the organisation or the accused.

Objectives - At the end of this bullying and harassment course your participants will be able to:

• Highlight the importance of an environment where everyone feels safe from bullying &

harassment

• Discuss how bullying & harassment is viewed in the eyes of the law

• Identify different methods that are used to bully and harass

• Understand your role in ensuring that bullying & harassment is eliminated

• Demonstrate how to deal with cases of bullying & harassment

Please Note: The legal definitions outlined in this session are based on UK law and although easily

adaptable, should be purchased with this in mind.


Bullying & Harassment

£79 +VAT


Duration: One Day

Intended for: Networking has become a crucial factor in the modern workplace. It is the most

effective method of developing your business or career and is a key component of your personal

brand. You need to be able to build strong business relationships, develop a level of personal

credibility and increase your network of contacts in order to enhance your visibility and create

opportunities for yourself and your organisation.

This training course will help your participants build a professional reputation and develop a network

of connections through the two key methods available to them; face-to-face and online.

They will discover how to effectively combine these two approaches and create a strategy for

networking success that will generate their own community and actively grow their personal

network. This will result in an improved performance in their approach to networking and

consequently provide opportunities and prospects that will increase their business success.

The training provides them with the tools and techniques to both plan a successful, strategic

approach to networking and develop their personal communication skills while building effective

business relationships.

Contents: These business networking training course materials are aimed at helping participants

develop their business or career. They will help ensure they have the skills, knowledge and

techniques to develop a joined-up networking strategy that gets them the outcomes they want.

Objectives - At the end of this business networking course your participants will be able to:

• Develop a successful networking strategy

• Maximise their effectiveness with face-to-face and online networking opportunities

• Improve their approach, attitude and behaviours when networking

• Create a plan for networking that will help them meet their goals


Business Networking

£99 +VAT


Duration: One Day

Intended for: Organisations need people that can deliver persuasive business presentations. Here

you have the training course materials to help you develop them.

Business presentations are about having the skills to engage and persuade an audience and make a

change in their thinking, behaviour or attitude. It's about preparing and delivering a presentation

with impact. This business presentations training course gives you all the tools and expert

knowledge to run a professional and effective workshop on presentations that get results.

This training course will provide your participants with the skills and knowledge required to deliver

effective and persuasive business presentations that get results. It will help the participants present

in a style that changes the way people think about the topics they present to them while leaving the

audience with key actions to take away. Participants will be guided on how to prepare and

deliver the message with impact and given the tools and techniques to ensure that their audience

feel engaged and influenced by their delivery.

Contents: These business presentations training course materials are aimed at persuasion and

getting results that make the audience alter their thinking, behaviour or attitude as a result of the

presentation. As the training is about business presentations it is clearly aimed at making a

proposition and getting that proposition acted upon.

Objectives - At the end of this business presentations course your participants will be able to:

• Design and deliver a persuasive presentation that gets results

• Benchmark and structure their own presentations with real examples and tips

• Explain how audiences listen and respond to presentations

• Follow prompts that help them reflect, evaluate and learn from experience


Business Presentations

£99 +VAT


Duration: One Day

Intended for: Anyone that coaches as a part of their job role. These training materials will help

develop the coaching skills of your participants and ensure you deliver a successful coaching skills

training course.

Contents: Coaching has become a critical element of team development and yet it is rarely

understood and often implemented poorly. This training session will provide your participants with a

core understanding of the methods of coaching and provide them with some basic skills that will

enable them to practically carry out coaching in the workplace.

It moves away from the viewpoint that coaching must be process driven and bureaucratic and will

help your participants appreciate that coaching is an everyday occurrence that, when performed

correctly, can be enlightening and fun.

Please note: This course does not contain PowerPoint slides. The session proves much more

effective if you can demonstrate that training and coaching can be less formal than perceived.

Objectives:

By the end of this session, your participants will be able to:

• Explain what coaching is as well as what it isn't

• Describe the best times to use coaching

• Practically apply coaching methods in their work environment

• Use questioning and listening skills to enhance coaching


Coaching at Work

£98 +VAT


Duration: One Day

Intended for: All Managers and Leaders that are required to develop and coach team members.

These training materials will help develop the coaching skills of managers and ensure you deliver a

successful coaching skills training course.

Contents: Coaching has become a vital tool for anyone that wants to get the best out of their team.

This session has been developed to provide your participants with a structured approach to coaching

in the workplace.

The key aim of the course is to ensure the participants as leaders drive results by supporting their

team members in their learning, enabling them to develop the skills, knowledge and attitude

necessary to successfully deliver their job responsibilities and goals.

Objectives:


• Define what coaching is and explain its role in the workplace

• Explain the managers role in the coaching process

• Know when they have created a positive coaching environment

• Follow a specific procedure for coaching success

• Use the GROW model to provide successful coaching conversations

• Use coaching communication skills to good effect

• Identify coaching opportunities and appreciate which style to use.


Coaching Skills for Managers

£98 +VAT


Duration: One day

Intended for: Anyone that coaches. In particular, this training course is useful for coaches that

would like to add an extra dimension to their coaching sessions and offer advanced developmental

solutions. It is not necessary to have a complete knowledge of NLP to deliver or use the skills

provided within this course.

These training materials will help develop the coaching skills of anyone that coaches people and

ensure you deliver a successful coaching skills training course.

Contents: NLP (Neuro-Linguistic Programming) is known as the art and science of personal

excellence. It is based on the practical skills that are used by all good communicators to obtain

excellent results. These skills are invaluable for personal and professional development and by using

NLP in coaching we can encourage faster results that stick.

This session will provide your participants with the skills necessary to improve their performance as

a coach, whilst giving them a sound understanding of how to get the best out of people through the

use of well established NLP techniques.

Objectives:


• Define what NLP Coaching is and how it relates to values and beliefs

• Help a Coachee develop well-formed outcomes that work

• Follow core techniques and tools for NLP success in coaching

• Construct and run an effective NLP Coaching Session


Coaching with NLP

£98 +VAT


Duration: One Day

Intended for: This training course is aimed at anyone that is involved in developing and planning for

business. It can be used to assist people that are starting out in business or those that are well

established.

The training course can also be used to help teams understand that they must think commercially in

order to help grow business and survive in today’s competitive market.

Contents: This session has been designed to help participants develop their business by looking at

the issue of commerciality. The key drivers of commerciality are customers, the competition and

stakeholders. How they interpret these demands and respond to their needs on an ongoing basis will

determine the sustainability of their business.

Objectives:

By the end of this session your participants will be able to:

• Explain the 'vision' for their business and what they want to achieve

• Define Commerciality and why it is important

• Explain the four ways their business can grow

• Develop specific strategies for their business and know how to exploit them

• Develop a SWOT analysis and key actions to drive their business forward

• Explain the customer experience transition and why this creates the need for continuous

improvement

• Implement a process for innovative thinking


Commerciality, Business Planning

£73 +VAT


Duration: One Day

Intended for: These training course materials have been developed in order to help your

participants improve their abilities in communicating difficult messages. It will help them to identify

the best method of relaying information taking into account the message and the individuals

involved and enable them to improve their communication skills through practical application.

There is also a focus on helping participants to handle the communication of difficult messages to

sometimes-difficult individuals. The key aim is to ensure participants have the confidence,

knowledge and skills to effectively communicate to their teams.

Contents: Everyone is required to communicate a difficult message at some point in their career.

How this message is received is dependent on several factors and the outcome of a poorly delivered

message can be catastrophic for a business.

This session will ensure your participants are equipped to deliver difficult messages effectively while

coping with awkward behaviours within the team.

Objectives:

At the end of this session, your participants will be able to:

• Identify the best method of communicating for the topic

• Prepare and structure effectively in order to communicate a difficult message

• Use techniques to overcome personal barriers to communicating difficult messages

• Manage awkward behaviours and difficult personalities Facilitate effective communication

sessions


Communicating Difficult Messages

£98 +VAT


Duration: Half Day

Intended for:

This is a basic training course for anyone that deals with customers over the phone.

Contents:

Effective Telephone Skills

Building Rapport

Getting the Facts

Discussing Solutions

Taking Action

Objectives:

By the end of this training course, participants will:

• Understand how customers should be treated when they call

• Know how to build rapport

• Be able to use questioning and listening skills to get the facts

• Have practised discussing solutions

• Have agreed actions that they are going to take


Communicating with Customers

£51 +VAT


Duration: One day

Intended for:

Complaints are a common factor for all businesses. Customers will always demand good value and

equally effective service. Complaints can make or break an organisation, particularly now that the

internet provides such an easy forum for customers to air their grievances. We need to ensure that

our people are skilled in handling complaints. Not only will this help to solve problems as they

arise, but will also help to improve our business as a whole.

Contents:

These complaint handling training materials will help your front line staff to deal with complaints in a

straight forward and effective way. As you would expect with Trainer Bubble our approach takes

participants through a number of activities to suit all learning styles and to ensure that the lessons

learned stick long after the course is over.

Objectives:

By the end of this training course your participants will be able to:

• Explain why good complaint handling is important to the business

• Handle complaints effectively and consistently using the AURA approach

• Handle hostile complaints calmly and professionally


Complaint Handling

£98 +VAT


Duration: One day

Intended for:

Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer,

its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers

and creates confidence. It can also improve relationships, save money and ultimately increase

productivity.

This conflict handling training course is effective for all that deal with conflict, which really

means everyone!

Contents: There is a way to approach conflict in which we can reach a win/win and collaborate to a

successful conclusion for all involved. This session will focus on bringing about an end to participant's

conflict situations quickly, cost-effectively and with as little discomfort as possible.

This session will provide your participants with the skills, knowledge and awareness necessary to

display a positive approach to conflict handling.

Objectives:


• Define conflict and how to identify it

• Explain positions and interests and why conflict is so hard to resolve

• Identify the stages of conflict and the five methods of dealing with it

• Follow set approaches to handling conflict


Conflict Handling

£98 +VAT


Duration: One Day

Intended for: Anyone that deals with customers on the phone. It is particularly effective for workers

in a call centre environment. However, the training course has many applications and can be used to

develop all sorts of customer service issues. These customer care training materials will help develop

the customer service skills of any telephone based team and ensure you deliver a

successful customer care training course.

Contents: Customer service is one of the most important aspects of any business. It's not just a

question of reacting to your customers' needs - it's also about defining what they really want, even

when they are not sure themselves!

This session will help participants react better to customer needs - and deal with situations when

they become difficult.

Objectives - At the end of this training course your participants will be able to:

• Explain the importance of being customer-centred

• Define their customers' perceptions and how that affects their relationship

• Follow the five steps to assertiveness over the phone

• Build rapport with their customers and maintain it

• Demonstrate active listening with their customers

• Use four types of questioning to determine customer needs

• Reframe negative statements into positives

• Analyse and adapt their behaviour when dealing with customers

• Explain why complaints occur and identify methods of dealing with them


Customer Care on the Telephone

£98 +VAT


Duration: One Day

Intended for:

These Customer Excellence training course materials have been designed to enhance your

organisation's customer service offering and focuses on tangible actions that participants can take

back to the workplace and implement quickly and easily.

The methods contained within the training course materials are easy to work with no matter what

type of organisation participants work for, or their level within it. It's about going from good to

great.

Contents: The main aim of these customer service training course materials is to provide

participants with lots of ideas and actions based on their own job role that they can easily take back

to the workplace and implement immediately in order to improve the experience of customers.

These customer excellence training course materials are incredibly action based and participants are

challenged to return to the workplace with a set of clear, self-developed guidelines that will improve

service standards from day one.


• Clearly identify the do's and don'ts of customer service and measure themself against them

• Describe the important part that being customer-focused plays in ensuring the success of

their organisation

• Build their customer brand, fill gaps in service and develop methods of creating a great

customer experience

• Follow clear techniques to help manage difficult customer issues effectively and even clearer

techniques for avoiding them in the first place.


Customer Excellence

£99 +VAT


Duration: Half Day

Intended for: These training course materials refer to the Data Protection Act 1998, which came

into force in the UK on 1 March 2000. It can easily be adapted to include as part of an induction or as

refresher training. It can also be adapted to include your own practices and procedures. These

training materials will help develop participants’ awareness of the data protection act and ensure

you deliver a successful data protection act training course.

Contents:

Who holds our personal information? - Identifying who holds our personal data.

What are the risks? - We discuss the risks to individuals arising from the data held about them.

Our Seven Rights - A brief look at the rights given to individuals by the Act.

What data is covered by the Act - We identify the type of data covered by the Act.

Conditions for processing data - A look at what enables us to process personal data.

The Data Protection Principles - We look at the Data Protection Principles.

Who can we give information to – An activity to on who we are able pass personal information to.

Identifying a caller - What security questions should we ask?

Objectives - By the end of this training course your participants will be able to:

• Outline the rights of individuals set out in the Data Protection Act

• Recognise 'Personal Data' and 'Sensitive Personal Data' as described in the Act

• Handle data in accordance with the data protection principles set out in the Act

Please Note: These training course materials will help with the training of your employees but are

not intended to be a legal interpretation of the Act. Trainer Bubble can accept no responsibility for

the contents.


£59

Data Protection Act

+VAT


Duration: One day

Intended for: The majority of calls that are taken by call centres, helpdesks and businesses in

general will pass without incident. However, there are occasions when a call may become difficult

and it may be necessary to deal with a caller that has become angry for whatever reason.

In these situations, it is important to utilise skills that will help defuse the emotion from the call and

eventually move it towards resolution. When badly handled, anger can turn into rage with

devastating consequences.

These training materials will help develop the customer service skills of any telephone based team

and ensure you deliver a successful phone rage training course.

Contents:

These training materials will help your participants to review the reasons why callers may become

difficult and provide practical methods of overcoming these challenging telephone scenarios in a

professional and courteous way.

Objectives:

At the end of this training course your participants will be able to:

• Explain the typical triggers of phone rage

• Follow a set process for dealing with phone rage

• Deal with phone rage in an efficient and effective way

• Highlight the benefits of dealing with phone rage


Dealing with Phone Rage

£98 +VAT


Duration: One day

Intended for: Anyone of any status within an organisation who is facing the prospect of redundancy

would benefit from the content within these 'Dealing with Redundancy' training course materials.

Many employers are facing the hard commercial reality of job cuts to their workforce. This training

course affords organisations the ability to provide an affordable post redundancy support service

through the delivery of practical, contemporary and constructive materials.

Contents:

These training course materials have been designed to first address the emotional impact of

redundancy on the individual before moving on to introduce a planning and problem solving model

for easy application by any participant. With these foundations in place, the practicalities of job

searching, applications, CV's and interviews are tackled before the training course concludes with

some motivational and supportive guidance and useful references.

Objectives: At the end of this training course your participants will be able to:

• Identify reactions and emotions to news of redundancy and apply basic coping mechanisms

• Put together a plan to take you to the next stage of your work life

• Know how and where to job search

• Know how to apply a simple problem solving technique

• Identify the required components of a CV and an application form

• Know interview 'best practice'

• Explain the role of networking in returning to work

• Consider a range of options as an alternative to getting another job.


Dealing with Redundancy

£99 +VAT


Duration: One day

Intended for: This training is suitable for anyone that is required to deal with disciplinary

procedures at work. The training will break down the various elements of the processes from

informal to formal right through to appeals and will provide clear guidelines on how to approach the

difficult subject of discipline in the workplace.

Contents: Discipline in the workplace has a pivotal role to play in any organisation. Used correctly

and fairly, where appropriate, discipline can ensure that employers, customers, suppliers and

employees are protected from any misconduct that may occur within the workplace.

These training course materials set out to look at how to identify where disciplinary procedures and

rules help with employee relations and promote fairness and consistency in the treatment of

individuals. They will provide clear guidance on the procedures that should be followed, whilst

ensuring participants understand best practice and how to resolve issues early and effectively to

minimise the impact poor discipline can have on a business.

Objectives: At the end of this training course your participants will be able to:

• Recognise the key principles of the ACAS Code of Practice for Discipline

• Distinguish the importance of setting and maintaining standards

• Explain when and why to use the informal and formal disciplinary processes

• Identify the significance of preparing for disciplinary interviews, along with guidelines for

note taking during the interview

• Distinguish how to formulate your conclusion notes following the interview to ensure an

equitable outcome

• Recognise the employees rights to appeal process


Discipline in the Workplace

£98 +VAT


Duration: One day

Intended for: This training course covers the sensitive issue of diversity and is intended for all

employees. These training materials will help develop the levels of awareness of diversity for the

participants and ensure you deliver a successful diversity training course.

Contents: Diversity is about difference. Essentially, a valuing diversity approach focuses on the

positive aspects of the differences between people. It recognises that the different backgrounds,

values, attitudes, skills and experiences that people have means that they bring a unique perspective

to work issues.

The aim is to create a culture that truly values the diversity of its people, includes them, listens to

them, uses their unique qualities and provides opportunities for them to achieve their potential.

This session sets out to develop the delegates understanding of diversity and the possible

consequences of ignoring the issue, and in particular to help their awareness.


• Promote a culture which, values peoples' difference, and which challenges any threat to an

individual's dignity and well-being

• Define diversity, bullying and harassment and understand the effect on victims of such

behaviour

• State their role in challenging inappropriate behaviour and the impact they can have on

changing the culture.

Please Note: The legal definitions outlined in this session are based on UK law and although easily

adaptable, should be purchased with this in mind.


Diversity

£49 +VAT


Duration: One Day

Intended for: Effective communication skills are the cornerstone to success in the business world

today. Every job, no matter what it is, requires excellent communication capabilities. If you want to

progress in your role, you need to be able to both express yourself clearly and be able to listen and

understand the needs, wants and intentions of others when they communicate. Therefore, these

training course materials are suitable for everyone in any role.

Contents: These Effective Communication Skills training course materials will help develop your

participants communication skills and ensure they understand others, whilst getting their own

message across clearly and in a way that fosters positive relationships. They’ll learn what it takes to

be a successful communicator and how best to communicate confidently with people at all levels.

Why is running this communication skills course a good idea?

Well, just imagine if your participants were better able to:

• Inspire people around them, bringing out the best in each and every individual.

• Overcome communication barriers and improve working relationships.

• Create a positive work environment through proactive discussions.

• Improve their self-awareness when communicating and reduce office friction.

• Simply communicate quickly and efficiently, for overall organisational success.

• Keep their discussions focused on clear outcomes.

Objectives - By the end of this training course your participants will:

• Communicate clearly and get their message across

• Encourage others to open up and speak freely with them

• Communicate confidently with people at all levels

• Cope with difficult communication situations


Effective Communication Skills

£99 +VAT


Duration: One Day

Intended for: These customer care training course materials are aimed at anyone that deals with

customers face-to-face or in a retail environment. It could also be easily converted for those that

deal with customers over the phone. These training materials will help develop the customer care

skills of your participants and ensure you deliver a successful customer care training course.

Contents: Effective customer care is critical to the success of any business. Without positive

relationships with our customers no business can survive in today's competitive marketplace.

Customer care has changed immensely over the years. Our customers have become less tolerant

and more demanding. It is a huge challenge for us to meet these demands.

This session will get delegates to examine their own thoughts and beliefs and set them on a journey

to discover the realities of that thing called, 'customer care'. It explores the relationship delegates

currently have with their customers and builds on this. The aim is to create a stable and rewarding

experience that makes customers want to return time and time again.

Objectives - By the end of this training course your participants will:

• Be able to explain the importance of Customer Care for both them and the customer

• Have considered how they are perceived by their customers and have a plan of action to

improve this

• Be able to explain the difference between transactional and relational customers and how to

meet the needs of each

• Have identified the 'little things' that affect a customer’s perception of them and have

actions to overcome them

• Be able to spot the GAP's in their service and change them

• Have a written set of values that everyone will follow.


Effective Customer Care

£89 +VAT


Duration: Half Day

Intended for: People that work in a sales environment and are required to make sales calls and

manage their own time. It can be used as a stand-alone session or as part of a modular programme.

This course has been used to particularly good effect by Sales Managers that wish to introduce

specific modules of training to their sales meetings.

Contents:

Sales Planning - Why planning for sales is important.

The Sales Call Agenda - Understanding the importance of a sales call agenda and how to use an

agenda to get the best out of a sales call (there is an agenda supplied with the material).

Gathering Useful Data - The four steps to gathering useful data. These are: - Effective Questions,

Listening, Taking, Notes, Summarising

'Me' Management - Tools and techniques for managing your own time in a sales environment

Objectives - At the end of this training session your participants will:

• Be able to explain the importance of planning a sales call

• Use a set agenda for making sales calls

• Be able to question customers effectively and gather the correct information at the point of

enquiry

• Recognise the difference between the tasks they carry out that generate sales and those

that are time wasters

• Have developed solutions to time wasting issues and developed a plan to provide time to

focus on generating more sales


Effective Sales Planning

£41 +VAT


Duration: One day

Intended for: Emotional intelligence, also referred to as EI or EQ (emotional quotient), is one of the

most important ideas to hit the business world in recent years. It is based on the notion that the

ability of individuals to understand their own emotions, and those of the people they work with, is

the key to better business performance.

Therefore, these training course materials are relevant to everyone that interacts with others at

work and will help develop the emotional intelligence skills of your participants and ensure you

deliver a successful emotional intelligence training course.

Contents: Traditionally, the emphasis when evaluating potential performance has been on intellect.

It is noted that emotional intelligence can be just as important as IQ for outstanding performance.

This session sets out to provide your participants with the fundamental knowledge required to

develop their awareness of EI and in doing so help them to perform more effectively.

It is important to emphasise that this session is interactive and although some elements of the

session may come across as 'dry', the content allows you to deliver it in such a way that participants

are constantly involved and active.

Objectives:

At the end of this training course, your participants will be able to:

• Be aware of emotions and the impact they have on their performance

• Recognise and understand emotions in others and how to adapt their behaviour to suit

• Regulate their emotions and so enhance performance

• Handle and inspire emotion in others


£98

Emotional Intelligence at Work

+VAT


Duration: Half day

Intended for:

These training materials on the Equality Act 2010 can be used to train anyone at work. They are

especially useful for team leaders, supervisors, managers, HR people and anyone else involved in the

management of people or organisations.

Contents:

The course materials have been designed to assist with achieving an understanding of how the

Equality Act 2010 and equality issues in general affect every day lives in the workplace. Using

exercises and factual information, it examines the context of the Act, the devil in the detail and real

life application. Participants will take away a practical model to enable them to assess equality back

at base.

Objectives:

This course will enable participants to:

• recognise the key features and context of the Equality Act 2010

• describe the types of discrimination and various protected characteristics

• identify the impact of the Equality Act on colleagues, on your organisation and on working

life

• create a brief plan to review equality in your workplace which outlines necessary measures

for improvement.


£89

Equality Act 2010

+VAT


Duration: One day

Intended for: These Facilitation Skills training course materials are designed for anyone who is

involved in facilitating groups whether as part of a formal meeting, a training course or general

facilitation of groups of individuals in the workplace.

The facilitation skills training materials will equip participants with knowledge and skills to enable

them to identify effective facilitation, where intervention is required, what tools to use and when to

use them.

Contents: This facilitation skills training course will help your participants facilitate effectively. It will

focus on helping them understand the role of a facilitator and the practical elements of performing

the role as well as helping them control their emotions and identify group dynamics, characteristics

of the individuals within the groups and dealing with difficult situations which arise.

Learning is embedded using practical sessions which will put into practice tools and techniques

learnt during the course.

Objectives:

At the end of this course participants will be able to:

• Explain what facilitation is and in what situations supporting and challenging should be used

• Identify group dynamics and recognise what intervention is needed depending on the

situation and the individuals within the group

• Put into practice, tools and techniques learnt during the course to enable successful

facilitation


£99

Facilitation Skills

+VAT


Duration: 1 Day

Intended for:

The modern manager needs to understand the financial implications of their day to day decisions

and the impact they have on the business. It is also important that managers have a solid grasp of

basic financial awareness in order to agree and manage budgets effectively and appreciate core

financial principles.

Contents:

This training course will help participants to understand financial concepts and the terminology

used. It will also enable them to translate financial reports and use the information to help improve

their success as a manager.

It covers the core financial statements and provides important experience and practical examples in

the following areas; Understanding financial terms, The Profit & Loss Statement, The Balance Sheet,

Cash Flow, The Cash Flow Statement, Working with Budgets, Budgets and the Operational Plan,

Writing a Budget, Monitoring the Budget

Objectives - By the end of this session your participants will be able to:

• Explain their impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect company finance

• Interpret the three key financial statements – Profit & Loss, Balance Sheets and Cash Flow

• Plan, Implement and Monitor a Budget


Finance for Non-Financial Managers

£119 +VAT


Duration: Half Day

Intended for: Under the Health & Safety at Work Act (1974), we have a number of responsibilities

to our employees. One of which is a safe working environment and safe access and egress (in and

out of building). Fire is an integral part of this, and a business has to implement a number of

measures.

This training course is for all staff within an organisation and is absolutely critical for those that act as

fire wardens. The materials will help develop the fire awareness of participants and ensure you

deliver a successful fire awareness training course.

Contents:

Everyone has a part to play in preventing fire in the workplace. We all need to be aware of the

danger of fire so that we may recognise the threat when we see it.

Objectives:


• Identify the statistics and causes of fire

• Recognise the methods of fire prevention

• Recognise what actions to take if they discover a fire

• Identify the fire triangle along with the elements that are needed to cause a fire

• State the various fire extinguishers within their workplace

• Identify various types of safety signs within the workplace


the slides can easily be adapted to include other countries data.


£43

Fire Awareness

+VAT


Duration: Half Day

Intended for: This customer service training course works equally well for frontline staff or for

managers looking to improve the systems and processes that deliver their products to the end

customer.

Contents:

With many products, services and prices being very similar the only way to set ourselves apart may

be with service we offer. If this is true, we need to make sure that we are setting ourselves apart in

the right way and building a reputation that will keep customers returning time and time again.

In this customer service training course participants draw on their experiences to help them

understand customer expectations before matching these to the service values of the organisation.

This then enables them to consider the service they are currently delivering and to find ways to

improve on this.

Objectives:

During this customer service training course participants will:

• Draw on their own experiences identify key customer expectations

• Link customer expectations with the customer service values of your organisation

• Identify action they can take individually to ensure that the service they provide to

customers is even better than it already is

• Identify possible action the organisation can take to ensure that customer service is even

better than it already is


£53

Good, Bad & Ugly Customer Service

+VAT


Duration: One Day

Intended for: These leadership skills training course materials will provide the basis on which your

participants can cultivate great leadership skills. They look at the inclusive approach to leadership,

where the leader focuses on achieving results through those around them, including others in their

decisions and working with the organisation to achieve greatness.

There are three elements of leadership that the training will focus on, these are: Personal

Leadership, Team Leadership and Task Leadership. The leadership skills training course materials will

benefit participants that are relatively new to the role of leadership or are in need of a fresh

perspective to their leadership role. Anyone in a position of leadership would benefit from the

programme.

Contents: Leadership is an attribute that is often shrouded in mystery and frequently people are

placed in leadership roles when they have no idea what leaders truly do.

Modern leadership is moving away from the 'command and control' ideal and the role has become

more focused on how to unlock the power and potential of those around you. People want to be

respected and valued, the great leader recognises this and is self aware enough to encourage and

develop the strengths of others to achieve the goals of the organisation. As with all Trainer Bubble

products, this training course is interactive and full of relevant activities.

Objectives - At the end of this session, your participants will be able to:

• Clearly define the core requirements of Personal, Team and Task Leadership

• Increase their self-awareness and develop a positive approach to leadership

• Utilise clear methods of getting the best out of their team and those around them

• Implement working practices that will assist them in becoming a great leader


£98

Great Leadership

+VAT


Duration: Half Day

Intended for:

Health and safety is about preventing people from being harmed by work or becoming ill through

work and the law applies to all businesses, however large or small. This health and safety training

course is required training for all staff members.

Contents:

The Health and Safety at Work Act (1974) imposes a general duty on employers, self-employed,

employees, suppliers and owners of premises to ensure that their workplaces are safe and offer no

risk to health.

Objectives:


• Identify the key responsibilities under the Health & Safety at Work Act (HASAWA)

• Recognise the employees and employers responsibilities under the HASAWA

• Identify what is a hazard and how to control the risks while at work State the health and

safety control measures within your work place

• Recognise the accident reporting process within your workplace




£43

Health & Safety

+VAT


Duration: One or two day

Intended for: Anyone involved in any aspect of the induction of new people into the workplace. This

could be; Trainers, HR, Managers, Leaders, Senior team members or any other member of staff.

Contents: The benefits of welcoming new starters to an organisation with a carefully planned

induction programme is recognised across all industries and businesses.

Induction is acknowledged as a foundation stone to smooth integration, early productivity and

overall staff retention.

But just what should a good induction programme consist of? Who should design and deliver it? And

how should outcomes and results be measured?

This Induction Training Design course will provide learners with everything they need to know to

design an effective induction programme - whatever the requirements of their employer and

whatever their role in the induction process. It makes extensive use of exercises, activities,

discussion and sample documents to enable participants to practice in a safe environment and get

feedback from their fellow participants and the trainer.

This is a challenging and rewarding course offering learners access to a mine of useful information,

tips and ideas and providing the opportunity to get involved with some preliminary design work for

instant peer feedback.

Objectives:

At this end of this Induction Training Design course your participants will:

• Know what induction is

• Be able to explain the reasons for having an induction programme in their organisation

• Recognise the factors that make induction suitable for an organisation

• Be able to design an induction programme that incorporates:

- an appropriate selection of components and activities

- the key principles and minimum criteria of induction

- an induction plan and checklist o a means of evaluation of effect.


£129

Induction Training Design

+VAT


Duration: One day

Intended for: Influencing Skills have become a critical component to workplace success. We all need

to influence others at some point no matter what our role in the organisation. These Influencing

Skills training course materials have been designed with the intention of up-skilling participants in all

areas of influencing so that they perform more effectively in their role.

These training course materials are suitable for a variety of audiences and will ensure you deliver an

effective and engaging influence training skills course.

Contents: The purpose of these influencing skills training course materials is to help participants

focus on understanding, developing and adapting influencing styles to best suit individual situations.

The course materials focus on looking at participant behaviours and influencing style, how to adapt

this to different situations and how they can approach situations where people have different styles

and different levels of commitment.

The skills and models discussed in these influencing skills training materials will help your

participants with managing workload and performance, developing those around them, influencing

people other than their own team and influencing people more senior than them.

Objectives: By the end of this Influencing Skills training course your participants will be able to:

• State the fundamental principles of influencing other people individually or in groups

• Describe the role of power with regards to influencing

• Identify their preferred influencing style and the impact this has on others

• Identify Barriers and Enablers to Influencing

• Describe and demonstrate their influencing skills via group exercise


£99

Influencing Skills

+VAT


Duration: One or two day

Intended for: The selection of new employees can be a long drawn out and expensive process. This

means that we must do everything we can to ensure that when we do make a decision we choose

the right person. Having gone to all the trouble of working through a selection process there is

nothing worse than taking on a new employee who turns out to be unsuitable.

This interview skills training course will help learners to develop their selection interviewing

techniques by making use of our effective PRICE structure and Question Plan. They will also develop

many of the skills and techniques that will help them to use the structure effectively.

Contents: We concentrate on competence based interviewing skills in these training materials. This

is sometimes described as behavioural, situational or job related interviewing. This has been

designed as a two day course so that participants have the opportunity to practice interview skills.

However, it can be run as a 1 day course if interview practice is not thought to be necessary.

Objectives:

By the end of this Interview Skills training course your participants will be able to:

• Approach selection interviewing using the PRICE structure and Question Plan

• Prepare effectively for selection interviews

• Build and maintain appropriate rapport with candidates

• Conduct selection interviews effectively and professionally

• Manage the expectations of candidates when closing selection interviews

• Evaluate the interview to help them select the best possible candidate


£149

Interview Skills

+VAT


Duration: One Day

Intended for: These training course materials on leading teams will help you to develop anyone that

leads a team or is involved in a leadership role. It is also useful for those that are about to embark on

a position of leadership or need to develop their leadership skills.

Contents:

Having an effective team around you is crucial. However, it is an area that is often left to chance,

which can lead to de-motivated individuals that do not feel part of the business and consequently do

not perform. This course looks at what it takes to lead an effective team and how you can get the

best out of the people in it by understanding the role of leader, both personally and from the point

of view of the team.

Objectives:

By the end of this training course your participants will be able to:

• Explain the qualities of an effective leader

• Benchmark themselves against those qualities and develop actions to improve

• Explain the difference between leading and managing

• Explain the value of sharing the business vision with the team

• Develop team goals based on the business vision

• Motivate their staff by understanding their drivers and developing actions to support them

• Deal with difficult staff members

• Challenge staff in a meaningful and effective way

• Coach staff effectively using a simple process


£83

Leading Effective Teams

+VAT


Duration: One Day

Intended for:

These training course materials are aimed at people whose job involves leading meetings and

provides them with practical advice that they will be able to make use of straight away.

Contents:

Meetings do not always enjoy a particularly good reputation. In many organisations they are

notorious timewasters and are often unproductive. The person leading the meeting can influence

that reputation and ensure that meetings are productive and rewarding for the participants.

As well as the usual contents of Trainer Bubble Training Packs, you will also receive a Meeting

Planner and a Meetings Review Form.

Objectives:


• Consider whether a meeting is always the most appropriate means of communication

• Provide focus for their meetings through the use of effective objectives and agendas

• Control their meetings to ensure they are effective

• Ensure that agreed actions are assigned and recorded

• Close their meetings effectively.


£53

Leading Meetings

+VAT


Duration:

Half day

Intended for:

The ability to communicate effectively is essential in business. However, our ability to communicate

well is seriously undermined if this is not underpinned by good listening skills.

Contents:

The ability to listen effectively is so important that it is worthy of a training session in its own right.

This half day session can be used as a stand-alone programme or can be used within a wider

programme where listening skills are important. It provides participants with basic but effective

techniques to ensure that they listen effectively on a consistent basis.

Objectives:

During this workshop participants will be given the tools to:

• Explain why listening skills are important

• Identify key reasons why we can fail to listen effectively

• Adopt simple techniques they can always use to ensure that they listen effectively


£41

Listening Skills

+VAT


Duration: One day

Intended for:

Anyone that manages or leads people in a remote or virtual environment would benefit from the

training programme. It would suit people managing teams that work from home, on the road,

at various locations or any other situation where the team are not based in the same place from day

to day.

Perhaps you've always had virtual teams and you want to make your managers more effective. Or

you want to refocus existing teams by developing your management team skills. Whatever your

need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team

that will make your life easy.

Contents: These managing a virtual team training course materials will provide you with the tools

and techniques to overcome the challenges of a virtual manager. You will be provided with practical

tips to help you lead effectively, communicate successfully and consequently increase the

performance of your virtual or remote team.

Objectives:

At this end of this course your participants will be able to:

• Understand and develop the skills required to effectively manage a virtual team

• Build engagement and trust with members of their virtual team

• Effectively use technology and tools to support communication within the team

• Improve their communication and feedback approach with their virtual team

• Track progress and performance management of team members to achieve success


£119

Managing a Virtual Team

+VAT


Duration: One day

Intended for:

Although these, 'Managing Difficult Behaviours' training course materials have been designed with

Managers in mind, the content is suitable for anyone that might have to deal with 'difficult'

behaviours or be placed in situations where they have to influence and adapt to other people.

The training materials act as a great tool for self-awareness and will help develop the

communication skills of anyone that attends.

Contents:

The modern work environment places many demands on the Manager, not least the need to treat

'difficult' employees with the same care and respect afforded to those who are less demanding.

Recognising and understanding the cause or causes of this behaviour, and the Manager's self-

awareness of their own behaviour and its impact, are vital in the fight to create a working

environment where everyone is treated equally and are afforded the same opportunities.

These managing difficult behaviours training course materials will provide your participants with

both the knowledge to appreciate the reasoning behind what we might consider difficult behaviour

as well as the communication tools to manage and overcome difficult behaviours in the workplace.

Objectives:

At this end of this course your participants will be able to:

• Identify the root causes of tension in the workplace

• Recognise common triggers and inhibitors of behaviour

• Explain the Stimulus-Response model

• Explain the attitude and behaviour cycle

• Demonstrate behaviours for defusing/calming situations


£98

Managing Difficult Behaviours

+VAT


Duration:

One and a half hours

Intended for:

This short session is aimed at anyone who receives a lot of e-mail and is designed to help them

manage this so that they can make effective use of their time.

Contents:

A recent report from Henley Management College suggests that a third of all e-mail is not

necessary. It has also been suggested that managers spend an average of 2 hours per day dealing

with e-mail. If this is true, a lot of this is wasted time.

Objectives:


• Control when they read their e-mail so that it is not a constant source of interruption

• Manage their incoming e-mail so that they spend the minimum amount of time required to

deal with it effectively

• Take action to reduce the number of unnecessary e-mails they receive.


£20

Managing Emails

+VAT


Duration: One Day

Intended for: Management is ultimately about getting things done through others. Without a

structured and clear approach to managing performance, where employees know what is expected

of them and how they should approach their role, a manager is unable to effectively meet the level

of productivity that is required. This will reflect badly on them and can impact on their own

development.

Therefore, managing performance can be one of the single most important things for a manager to

get right. This requires a goal-focused, common-sense approach to working with employees that

ensures they are motivated and focused on success.

Contents: The session will steer away from the procedural, form-filling approach to performance

management/appraisals and instead focus on the skills required to effectively co-operate with team

members, develop their skills and ensure they feel incentivised to succeed.

With the techniques outlined in this training course your participants will feel empowered to

enhance the performance of their team and begin to collaborate with them to improve their

behaviours and ability in their role.

Objectives:


• Manage performance by setting clearly aligned goals that are documented

• Identify causes of poor performance whilst working with employees to improve and develop

• Recognise and communicate success, focusing on behaviour and results

• Co-operate with employees in order to increase productivity, morale and motivation


Managing Performance

£99 +VAT


Duration: Half Day

Intended for: Anyone involved in lifting, pulling or pushing of any kind in the workplace.

These training materials will help develop the manual handling skills and awareness of manual

handling for participants and ensure you deliver a successful manual handling skills training course.

Contents:

• Types of accidents

• Definition of manual handling

• Understanding your anatomy

• Assessment and lifting

• Practical lifting examples

Please note: The legal explanations and accident statistics in this course are based on United

Kingdom examples. However, the slides can easily be adapted to include other countries data.

Objectives: By the end of the workshop your delegates will:

• Be aware of the dangers they face in the working environment

• Be able to explain the make up of and dangers to the spine

• Know how to assess and approach a lift

• Know four different lifting techniques

• Have practised four lifting techniques in a safe environment

Please note: Trainer Bubble Ltd. accept no responsibility for injuries caused as a result of this course.

Please follow the advice carefully and ensure that delegates are supervised at all times.


£40 +VAT

Manual Handling


Duration: 1 Day

Intended for: These training course materials, 'Marketing Essentials' cover the basics of marketing

and are intended not only for people who are new to a marketing role, but just about anybody in the

organisation. A basic understanding of the subject is particularly valuable to people in management,

selling and customer service roles.

Contents:

Effective marketing is vital to ensure the survival and growth of any business. It does not matter

whether the business is large or small or what products or services the business supplies, the truth is

that effective marketing cannot be ignored and is essential for any successful organisation.

These training course materials on, 'Marketing Essentials' will help your participants understand

marketing concepts and how they link to the growth strategy of the business. They will also give

participants a solid grounding in market analysis and how marketing influences customers.

Objectives:

By the end of the workshop, your participants will be able to:

• Explain what marketing is and how it links to the growth strategy of a business

• Identify the components of the marketing mix and extended marketing mix and explain how

marketing affects all areas of the business

• Use the marketing triangle as a logical and customer centred approach to marketing


Marketing Essentials

£99 +VAT


Duration: 1 Day

Intended for: These Mentor Training course materials have been designed to provide advice,

support and guidance to anyone that may be taking on the role of mentor. Therefore, the mentor

training course is aimed at anyone who has been asked to take up the role of mentor or may be

asked as part of their working role.

Contents:

Mentoring is a learning support mechanism where an experienced person provides guidance,

knowledge and advice to someone who is in development or has less experience in a given topic or

function.

The role of mentor is a very important one and whether the relationship is formal or informal, the

fact is that a good mentor can be instrumental in the development of not only a mentee's skills and

knowledge, but also their behaviour, attitude and social outlook.

These Mentor Training course materials will help your participants to develop their skills as a

mentor, increase their awareness of the role and responsibilities as a mentor and highlight how the

role of mentor might personally benefit their own development.

Objectives:


• Explain the mentor/mentee relationship and the roles and responsibilities

• Develop a clear set of guidelines and principles for a successful mentor relationship

• Understand and use specific tools to help you provide effective support for the mentee

• Confidently deliver exceptional mentor support


Mentor Training

£98 +VAT


Duration: 1 Day

Intended for: Anyone that wishes to develop their interpersonal skills using NLP techniques for both

the work environment and in their personal life.

These training materials will help develop the NLP skills of participants and ensure you deliver a

successful NLP training course, helping your participants to understand the core principles of NLP

and how to apply them.

Contents: Neuro-Linguistic Programming (NLP) is described as the study of human excellence and

demonstrates how to communicate effectively and influence others. It was developed in the 1970s

by a group of psychologists who were studying successful people in order to analyse successful

behaviour.

Since then NLP has been developed further and examines thought processes, language patterns and

human behaviour. NLP helps us to understand the connection between human behaviour, emotions,

mind, body and actions.

Basically, it helps us to improve the effectiveness and impact of our communication. These NLP

training course materials will provide your participants with an understanding of the core NLP

techniques and how to use them to improve their communication and actions.

Objectives:


• Motivate themselves and others

• Communicate effectively

• Think positively

• Create actions to make a difference


£99

NLP – An Introduction

+VAT


Duration: 2 hours plus - dependant on number of participants.

Intended for: Pallet Truck training is designed to protect employees, by supporting the integrated

safety features of the pallet truck, and preventing injury through the correct and proper use of the

equipment.

The correct use of equipment can also have a demonstrable effect on the level of maintenance

required, the number of faults that develop and the life of the equipment - all of which can be

adversely affected by inappropriate actions.

Ultimately, equipment training can significantly increase the efficiency of the kit, whether that be

through its more efficient use or fewer accidents as a consequence of untrained individual's actions.

Contents: The key aim of the course is to provide employees with the necessary information and

skills to enable them to use the equipment effectively and safely.

Please note: PowerPoint Slides are not provided with these training materials due to the nature of

the training. However, the following documents are added: Pallet truck safe systems of work

(SSOW), Record of Learning.

Objectives - At the end of this session your participants will be able to:

• Identify and use the safety features built into the equipment

• Identify and understand the hazards associated with the equipment

• Understand and demonstrate the correct use of the equipment to maximise its efficient use

• Understand and State the relevant pre check & fault reporting procedures in use

• To understand and demonstrate the safe use of the equipment in accordance with the

associated Safe Systems of Work


£43

Pallet Truck Training

+VAT


Duration:

Half Day

Intended for:

This short workshop is not aimed at those people leading meetings but will help you provide the

necessary training to its participants.

Contents:

Meetings do not always enjoy a particularly good reputation. In many organisations they are

notorious timewasters and are often unproductive. This is often because participants of meetings

fail to follow a few simple ground rules. This is partly because we provide training for the people

leading the meetings, but don't always train the other participants.

Objectives:

By the end of this session your delegates will be able to:

• Prepare effectively for the meetings they attend.

• Participate effectively in meetings by following a few simple ground rules.


£31

Participating in Meetings

+VAT


Duration: One Day

Intended for:

Anyone involved in the Performance Management or Appraisal process. This could include;

Directors, Managers, Team Leaders, HR Professionals.

Contents:

The organisation that embraces effective performance management is creating a strategic

advantage in the marketplace. These performance management training course materials

provides all the information and techniques you need to deliver this game-changing training

course.

Participants will discover that performance management is not a fixed sequence of events, but a

continuous process that constantly adapts to the needs of the team. The key aim of the performance

management process is to develop the team in order for them to assist the organisation in achieving

its objectives.


• Explain their role in managing the performance of their team

• Describe the key stages in the performance management process

• Use the performance management skills and techniques practice to create a development

plan

• Develop techniques to address poor performance

• Review the challenges that face them within their specific team

• Follow an action plan of their key development points.


£98

Performance Management

+VAT


Duration: One Day

Intended for: This Planning for Change training course has been developed to introduce participants

to practical tools and techniques that will enable them to better understand their people during the

transformation of their business. It will also provide them with clear methodologies that will assist

them in influencing the change for the organisation and the people within it.

The workshop will equip participants with the skills to be able to change the nature of the

conversations they have with employees when working through a change programme and ensure

people are equipped to have meaningful discussions that assist with the implementation of change.

Contents: The training focuses on a series of methods that can be used to help participants

understand people and teams within their organisation better. It will look at: What are their

motivations? How do they feel about work? And, how do they experience it? The workshop will help

participants place themselves 'in their shoes' to aid engagement with their teams at a higher level.

This training course is a highly interactive session full of useful activities that will enable leaders to

truly understand the needs of the employees through organisational change.


• Recognise your own journey through change and how you have adapted to different

situations

• Demonstrate practical methods of delivering a change message

• Prepare a message for teams using a standard process to engage and empathise with your

staff

• Explain a simple change model that will help you move people through the various stages of

change

• Distinguish the 7 steps to influencing change


£99

Planning for Change

+VAT


Duration: One and a Half Days (Adaptable)

Intended for: This sales skills training course has been developed for salespeople or people who are

required to sell as part of their role. This course is applicable for both people relatively new to sales

as well as those who have a lot of experience as the content is flexible enough to adapt to suit the

audience.

These training materials will help develop the sales skills of any team and ensure you deliver a

successful sales training course. If you want your team to exceed sales targets and gain instant

results, this sales training course is for you!

Contents: The core aim of these sales skills training course materials is to provide your participants

with a set of tools that can be practicably used in their role as salespeople.

The skills provided are simply a collection of valuable methods of achieving sales. There are many

tips and techniques that will be incredibly useful and will help your participants personally develop a

successful sales approach whilst enhancing their performance.

The skills have been produced from many years experience in sales and have been tried and tested

in a business environment.


• Explain what sets the best salespeople apart

• Follow set personal goals to sales success

• Use a series of practical sales skills to increase their selling potential

• Practically apply these skills to their sales role


£129

Practical Sales Skills

+VAT


Duration: One Day

Intended for: Anyone that currently presents or is due to present to small or large groups.

These presentation skills training materials will help develop the presentation skills of your

participants and ensure you deliver a successful presentation skills training course.

Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine

the things that they feared most, public speaking came out as number one. Death was eighth on the

list! So, most of us would rather die than stand up and present!

This session will provide your delegates with the ideas and techniques to help them feel more

confident about presenting, and will help them to become an effective presenter.

Objectives:

At the end of this presentation skills training course your participants will be able to:

• Plan a presentation keeping the audience in mind

• Develop clear objectives for their presentation

• Use 'attention grabbers' to enhance their opening

• Develop effective visual aids

• Use several different methods and tools for presenting

• Use positive presentation style behaviours

• Practice their skills of presenting


£69

Presentation Skills

+VAT


Duration: Half Day

Intended for: This is a basic course for anyone who would benefit from help with prioritising and

planning their workload.

Contents:

Prioritising and planning are crucial elements required by everyone in their business and personal

life. Without planning your time and prioritising what is important to you, it is impossible to identify

with the activities that are most productive. Where we are not focused on the elements that make

us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to

appear and this can lead to stress and anxiety.

This short training course will provide you with an awareness of the areas that you can improve in

your day to day planning, as well as giving you some tips for dealing with popular time management

issues.

Objectives:

By the end of the training course participants will be able to:

• Prioritise tasks by Urgency and Importance

• Create an effective to-do list

• Schedule tasks effectively

• Deal with procrastination

• Reduce their stress levels


£20

Prioritising & Planning

+VAT


Duration: Half Day

Intended for:

E-Mail has become an important means of communication in business. We use e-mails to

communicate internally to our work colleagues. We are also using e-mails more and more to

communicate with customers, suppliers and business partners.

Contents:

Unfortunately we do not always display the same professionalism in our e-mails as we do with other

forms of business communication.

One reason for this is that e-mail is a relatively new method of communication and professional

standards are still evolving.

In this short training session we consider what standards we need to be applying to ensure that our

e-mails are professional and effective.

Objectives:


• Eliminate simple errors when writing and sending e-mails

• Write e-mails that comply with the professional standards of your organisation

• Follow accepted protocol when writing and sending business e-mails


£47

Professional Emails

+VAT


Duration: One day

Intended for: Many companies choose to define their own "specific" approach to managing

projects. This course can be used to help design, or at a later level, refine that internal approach to

Project Management. Therefore, these training course materials are relevant to everyone that is

involved in or will hope to benefit from a project and provides you with the tools required to deliver

a successful introduction to project management.

Contents: Project Management is at the core of much that we do. Whether managing a project at

work or managing a DIY project at home the core essentials of Project Management remain the

same. Plan, Implement and Review. This introduction to Project Management course is designed to

be useful across a broad audience, from the Project Management team itself all the way through to

the end users.

The training course encourages the creation and application of a structured approach to project

management that will simplify, add transparency and is intended to shorten the project

management lifecycle.

Objectives:


• Avoid the major pitfalls of project management

• Initiate and plan a project

• Implement and monitor a projects lifecycle

• Review and close a project

• Develop a project management structure


£99

Project Management

+VAT


Duration: One day

Intended for:

These project management training course materials will assist you to understand the basics of

project management and will enable learners to manage small to medium sized projects.

It is essential to adopt a structured approach to managing projects to enable accurate planning,

identification of risks and issues, select the appropriate team and have a system in place to manage

the inevitable changes that occur over a projects duration.

By using the tools contained within these training materials, your workplace will benefit from better

managed projects.

Contents:

Your participants will benefit from using the project management tools to effectively manage

projects. They will learn the different phases of a project and the importance of collating information

in the correct format using the forms provided.

They will learn how to initiate a project, identify risks, plan activities, analyse stakeholders, compile

status reports, log issues, request changes and evaluate the project.

Objectives:


• Describe the importance of effective project management

• Explain the role of a project manager

• Explain how to initiate, deploy and close a project

• Describe how to use a toolkit of project management tools and techniques


£99

Project Management Essentials

+VAT


Duration: One day

Intended for:

Most of us have job roles that involve at least some communication with other people even if we

never deal with people outside of our own organisation. The ability to question effectively is

therefore important to all of us.

These training materials will help develop the questioning skills of your participants and ensure you

deliver a successful questioning skills training course.

Contents:

These one day questioning skills training materials are aimed at helping your participants to question

effectively. The materials cover a range of basic techniques that can be adapted to any situation

where questioning is necessary. We take the normal Trainer Bubble approach where participants

learn through a range of activities. There is also the opportunity to put into practice what they learn

during the day.

Objectives:

At this end of this questioning skills training course your participants will be able to:

• Explain why effective questioning is important

• Question effectively using the funnel technique

• Make preparations for questions that focus on the objective they are trying to achieve

• Use appropriate questions and techniques to encourage the speaker to supply the

information they need


£53

Questioning Skills

+VAT


Duration:

One Day

Intended for:

This report writing training course is aimed at people who are new to report writing or who need to

improve their report writing skills. As you would expect from Trainer Bubble this is not a programme

covering theory alone. Participants are expected to put into practice what they are learning as they

go through the day.

Contents:

These training materials will help develop the report writing skills of your participants and ensure

you deliver a successful report writing training course.

Objectives:

By the end of this report writing training course your participants will be able to:

• Prepare and plan reports that meet their intended purpose

• Produce reports that conform to an established and acceptable structure

• Proof read and edit their reports effectively before submitting them to their intended

readers


£99

Report Writing

+VAT


Duration: One Day

Intended for: These risk assessment training course materials set out to look at how to identify

hazards within the workplace, recognise the risk and implement a control measure. Managers,

leaders, trainers, health and safety officers and anyone involved in health and safety training and/or

procedures. This risk assessment training course will give participants the necessary information and

skills to enable them to carry out a thorough and effective accident investigation.

Contents: The law does not expect you to eliminate all risk, but you are required to protect people

as far as 'reasonably practicable'. We look at how to identify hazards within the workplace, recognise

the risk and implement a control measure.

The Health and Safety at Work Act (1974) imposes a general duty on employers, self-employed,

employees, suppliers and owners of premises to ensure that their workplaces are safe and offer no

risk to health.

Objectives - At the end of this risk assessment training course your participants will be able to:

• Identify the key responsibilities under the Health & Safety at Work Act (HASAWA)

• Explain the difference between Hazards, Risks, and Control Measures

• Identify what safety signs and Safe Systems of Work are within your workplace

• Identify the part accidents play within the risk assessment process

• Recognise the 4 corner of the Risk Assessment Process

• Demonstrate your understanding of risk assessments through practical exercises




£68

Risk Assessment

+VAT


Duration: One Day

Intended for: These Root Cause Analysis training materials have been developed with the aim of

improving the participants ability to focus on continuous improvement within their organisation.

The training materials are therefore effective in improving the skills of participants at all levels. Root

Cause Analysis is a useful process to be aware of in all situations and can be adapted to suit many

requirements.

Contents:

Root cause analysis is a series of tools and measurements rather than a single approach in itself.

Through the use of these tools, the user/s are able to identify the key to an issue and take steps to

ensure that the problem does not reoccur.

Objectives:

This session is aimed at helping you to become effective at Root Cause Analysis by using the

following tools:

• Pareto & Stratification

• 5W + 1H

• Fishbone Analysis

• 5 Why's

Participants will also have the opportunity to apply these tools to a real issue and identify a real

performance/cost improvement. Finally, participants will look at implementing their solutions using

several new methods.


£98

Root Cause Analysis

+VAT


Duration: One Day

Intended for:

A stakeholder can be defined, in simple terms, as any person or organisation whose behaviour or

actions will have an impact on a result.

By following a logical progression, through identification of stakeholders; initial contact; mapping of

aims and ongoing planning, increased positive results can be achieved.

This training course aims to help you identify your stakeholders; learn how to identify their

behavioural style; understand the relationship between their style and your own and use this

knowledge to build a strong working partnership.

Contents:

Using proven techniques and methods, this stakeholder management training course materials will

help you teach a full process for the best possible management of key Stakeholders.

Objectives:

At the end of this stakeholder management training course your participants will be able to:

• Identify their style of stakeholder management along with the needs of their customer.

• Recognise ways of securing stakeholder agreement.

• Distinguish the 6 different persuasion styles.

• State various methods to build an on-going relationship.

• Leave with a detailed understanding of each of the subjects covered along with a

development action plan.


£99

Stakeholder Management

+VAT


Duration: One Day

Intended for: The word 'stress' is used to describe the physical and/or emotional response to the

demands and pressures that modern living means we come under from time to time.

Stress can be a positive thing, which drives us on and helps us to grow, develop and be stimulated.

However, when stress reaches a certain level, it can overcome a person's ability to cope and can

impact on their physical and mental health. This stress management training course has been

developed to help your participants identify the causes and effects of stress and to assist them in

developing the skills required to manage stress in their own life.

The focus is on the positive things that they can do to make changes in their life which will reduce

the impact that 'bad' stress places on them.

Contents:

These stress management training course materials will provide your participants with the skills,

knowledge and awareness necessary to develop a positive approach to dealing with stress.

Objectives:

At the end of this stress management training course your participants will be able to:

• Define Stress and the affect it has on the body

• Use specific relaxation techniques to overcome stress

• Follow a model for coping with stress

• Identify methods of avoiding stress where possible

• Reduce their own stress by following clear techniques


£99

Stress Management

+VAT


Duration:

One Day

Intended for:

Ultimately the change management training materials are useful for those that need to understand

change both for themselves and for those around them, which really includes everyone.

Contents:

These change management training course materials are very flexible in their application. They

are suitable for anyone involved in the change process in a business environment. They can be used

for leaders that need to implement change or for staff that need to appreciate the change process.

Objectives:

By the end of the change training course, your participants will be able to:

• Tackle change more effectively at a personal level

• Lead change for those around them

• Assess the people in their teams that support them with change

• Plan their approach to changes in the workplace

• Present an effective change briefing


£73

Success with Change

+VAT


Duration: 2 Days

Intended for:

Talent Management was initially used as an HR tool in the recruitment process. It has since

developed into an essential business wide practice, used by management to cover many areas such

as; succession planning, development of the organisation and individuals, performance

enhancement and organisational capability.

These Talent Management training course materials are suitable for any organisation no matter how

far into their Talent Management journey. The training will help your participants set up their Talent

Management system or can be used as a health check to refocus or identify problem areas.

Contents:

The issue with many companies today is that organisations put tremendous effort into attracting

employees to their company, but spend little time on retaining and developing talent.

This Talent Management training sets out to look at how to identify the talent within an

organisation, along with the steps participants can take to enhance and grow their talent and attract

new talent to their organisation/business.

Objectives:

At the end of this talent management training session your participants will be able to:

• Recognise the business case for talent management

• Identify the need to have talent management integrated into the strategy of their

organisation

• Recognise the key steps required to implement the Talent Management Continuum

• Draw up an action plan to address your talent management needs


£149

Talent Management

+VAT


Duration: 1 Day

Intended for: This Team Building training session has been put together to help develop participants

team working skills. It will help them define a common goal, understand how they want to work

together as a team and create an understanding of the behaviours required to develop better team

performance. Therefore, it is relevant to all teams that require an element of teambuilding.

Contents:

In developing this Team Building training course, we did not attempt to create a 'bonding' session

and we did not focus on team building as an 'event' that will leave the participants feeling positive

about their work colleagues and sore from climbing trees! Instead, we have taken a pragmatic

approach and focused on the actions and understanding we feel is important to help teams

appreciate the benefits of a teamwork approach.

Having said this, there are plenty of activities throughout the session that will engage and enlighten

the participants and ensure they enjoy the experience of learning about what makes effective

teams.

Objectives:

By the end of this Team Building training course your participants will be able to:

• Appreciate team skills and dynamics

• Identify and develop personal skills to become a more effective team member

• Establish effective team processes

• Improve team communication

• Demonstrate skills that help you to implement affective changes in the workplace


Team Building

£99 +VAT


Duration: 1 Day

Intended for: The ability to negotiate effectively is an important skill. It is also a skill that can easily

be developed by understanding the process involved. This negotiation skills course is aimed at

anyone who negotiates as part of their role.

These negotiation skills training materials will help develop the negotiation skills of your participants

and ensure you deliver a successful negotiation skills training course.

Contents:

By adopting an approach where the parties work with each other, it is possible to reach outcomes

that satisfy all. This positive approach to negotiation will help build business relationships that could

last for years.

The training materials included will ensure you deliver a session that will help participants to

understand what we mean by negotiation and will provide some of the tools to help them negotiate

well. They will also have the opportunity to practice using those tools in the safety of the training

environment.

Objectives:

By the end of this negotiation skills training course your participants will:

• Negotiate with the aim of achieving mutually acceptable outcomes

• Make effective preparations before starting to negotiate

• Structure and pace negotiations so that they do not find themselves entering into

negotiations until they are ready


£89

The Art of Negotiation

+VAT


Duration: One Day

Intended for: This influencing skills training course is specifically designed to appeal to a wide

audience. The actions have been developed to allow scope for an array of requirements. Having said

this, the training course would work particularly well in the areas of management, sales, marketing,

business development and customer care.

These training materials will help develop the influencing skills of anyone and ensure you deliver a

successful influencing skills training course.

Contents: These influencing skills training course materials have been developed to

arm participants with the skills necessary to influence others. The aim is to provide them with an

understanding of how people are influenced and to develop practical methods of applying these

in the work environment.

This course is concerned with practical application and participants are required to complete an

action plan after each of the sessions above. This must demonstrate how they can implement each

of the principles in their own work environment.

Objectives - At the end of this influencing skills training course your participants will be able to:

• Describe the 'human shortcut' and why it makes influence possible

• Explain the six principles of influencing and how they are used

• Identify key situations where they can apply the influencing principles in their own

environment

• Follow an action plan for influencing success


£89

The Power of Influence

+VAT


Duration: Half Day

Intended for:

These training course materials are suitable for the development of anyone that wants to put a

positive spin on their life and achieve their goals.

Contents:

This training course will help your participants tap into the latent ability of their mind. You have

within you all the capability required to achieve the outcomes that you deserve in life, the only

restriction being your self-imposed conditioning and belief system.

By the end of the session your participants will feel revitalised and will realise that they have the

power to achieve their goals and ambitions. They will not only understand why they have been

restricted in the past, but have the necessary understanding to set out clear goals for the future.

This training course is based on cognitive behaviour theory. However, the terminology has been

purposefully adapted to include a wider audience.

Objectives:


• Use their inner resources to their positive advantage

• Explain how their conscious and subconscious work together (or not)

• Be successful at the things that matter to them

• Be the best they can be

• Follow a clear action plan for success


£53

Think Your Way to Success

+VAT


Duration: One Day

Intended for:

Anyone that needs to increase their personal effectiveness through time management.

These training materials will help develop the time management skills of your participants and

ensure you deliver a successful time management training course.

Contents:

In the hurly burly of the modern world it is easy for us to operate on automatic pilot. By doing this

we often fail to make the best use of our time. It sometimes helps to stop and take stock of the

situation and think about how we are working

This time management training course encourages participants to stop and think about how they

operate and will help anybody who is not making the best use of their time.

Objectives:

By the end of this time management training course your participants will be able to:

• Recognise what prevents them from making the best use of their time

• Make necessary long medium and short term plans to help them make the best use of their

time

• Recognise and manage common time wasters so they can make the best use of their time


£98

Time Management

+VAT


Duration:

3 days - Can be adjusted to suit individual training and/or team requirements. These Train the

Trainer training materials are easily adaptable.

Intended for:

As you would expect with a course on 'Train the Trainer', this training encapsulates everything that is

important when developing others. The train the trainer course material ensures that participants

not only learn the principles of perfect development, they are also immersed in the concept

throughout. You can be sure that they will learn as much from the experience as they will the

content.

This train the trainer training course will suit anyone involved in the development of others.

Including; trainers, managers, leaders, consultants, teachers, technical trainers, lecturers and more...

Contents:

This train the trainer training course is delivered over three days and contains four key sections,

which break down as follows.

Section 1 - Learning Theory

Section 2 - Preparing the Training

Section 3 - Training Delivery

Section 4 - Practical Training Sessions and Feedback


£129

Train the Trainer

+VAT


Duration:

Half Day

Intended for:

In this day and age, everyone requires a CV. This makes these training course materials suitable for

people from every walk of life, including; those applying for internal positions within an organisation,

those looking for external roles or even those that have never had a job role. They really are that

flexible.

These training materials will help develop the CV writing skills of your participants and ensure you

deliver a successful CV Writing Skills training course.

The key aim of the 'Writing a CV' training course material is to provide participants with structure

and techniques they can follow that will give them the best advantage possible and ensure they

create a great first impression. They will be provided with ideas on content and useful words to

include in their CV as well as clear guidance on the presentation of an effective CV and cover letter.

Ultimately, the information provided in the training course will give participants the opportunity to

create a well-structured and effectively worded CV that will assist them on the first step to getting a

job interview.

Objectives: By the end of this Writing a CV training session your participants will be able to:

• Choose a CV format and content that creates the right impression for their skillset

• Choose what to include in their CV to demonstrate their abilities and achieve the best results

• Develop their CV in line with their skills, knowledge and experience

• Avoid the common pitfalls when CV writing

• Write an effective covering letter to support their CV


Writing a CV

£89 +VAT


Duration:

One Day

Intended for: Many trainers, teachers, examiners, managers and subject matter experts have to

write multiple choice questions. There are many situations in which they may do this and these are

just a few examples.

• To assess knowledge and understanding

• To assess progress during a training programme

• To help consolidate learning

• To help develop new knowledge and understanding

• For fun quizzes

Sadly, it can be difficult to write effective multiple choice questions and we have all seen poor

examples of them. This is usually because the people who write them do not follow a few basic

principles.

This easy to deliver training course will take your learners through four principles which will help

them to write effective multiple choice questions on a consistent basis.

Objectives: By the end of this Writing Effective Multiple Choice Questions training session your

participants will be able to:

• Identify when it is appropriate to use multiple choice questions

• Write questions that assess defined objectives

• Use plain language when writing questions

• Minimise the risk that the answers to your questions will be easy to guess

• Provide meaningful and timely feedback to people who answer multiple choice questions


£89

Writing Multi-Choice Questions

+VAT


Our training course materials and business solutions have been enjoyed by many organisations

around the world. Here is just a small selection of companies we have worked with...

“Yet again a Fab product! You make things so easy for me! A very satisfied customer” SR –

(Northampton)

“Your products and 'Customer Service' is 2nd to none!” KJ – (Bournemouth)

"Fabulous customer service – Thank you SO much. In this day and age (and being on the opposite

side of the world here in New Zealand) I can't tell you how great it is to receive such fast, efficient

and friendly customer service. "Thank you - Thank you -Thank you!!!" It makes the WORLD of

difference." - KW - (New Zealand)

Testimonials


"I wanted to drop you a note to say that after receiving the information on bullying and

harassment from you...I am very impressed with the style, detail and content contained in the

documents. You have saved this organisation considerable research time and valuable resource." -

LW (Wales)

"The Report Writing Skills is just what I wanted, clear, concise and has saved me several days

work." - BG (UK)

"Thanks for your prompt response. I like your materials and continually refer trainers to your

site." - MA (New South Wales, Australia)

"Just a quick word to thank you for your speed and professionalism. I have studied the material

sent and am highly impressed." - RG (Merthyr Tydfil)

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"Thank you so much for producing such a fantastic range of materials." - RC (Ashby De La Zouch)

"I received the training materials which look great. I've been running train the trainer courses for

several years now...I also appreciate the fact that the course can be customised as I've never yet

been able to run something I've not had a hand in putting together so the ability to do a bit of

'tweaking' is important for me to get my head around things and to make the training appropriate

for my clients...On saying that this is also one of the first pre-written courses I've seen which

makes total sense (to me) has a good flow and I can't see anything that either confuses me or

'jars'. So this will be really helpful to me and my clients, many thanks." - BC (Edinburgh)

"Thanks again for your great service. You are the first training provider I turn to when I have a

project to work on! I just love the way you put your materials together and your workbooks - so

easy to use." - SR (Northampton)

"The training resources you provide on Trainer Bubble have made my life so easy. I can't thank

you enough." - GW (Glasgow)

"Your course was fantastic and with the added free training games I downloaded, I was really

impressed." - PT (Middlesex)

"Thanks for these materials, I was really pleased with the professional content." - RS, (London)

“I not only saved myself hours of writing, but also felt that I had received real value for money.

Thanks for your help."” – GJ (Cumbria)

Documents

Trainingcatalogue (1)