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WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS
Prosmart offers state of the art turnkey solutions for technical training programs. We provide from training program and material design to supplying of training equipment and construction of training simulators.
What we do
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Presentation Topics
Our technical training portfolio
Our Human performance program
A brief conceptual overview of Human Performance
The components of a Human Performance Program
Prosmart’s intention (HP Tools)
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Technical Training Instrumentation and Control
We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for a Instrumentation Mechanician.
We also present these courses at customer sites where the customer supply the equipment and training material.
This includes all the P.L.C training required.
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P.L.C for Electricians
From Relay Logic to P.L.C Control.
A unique course for electricians with little or no knowledge of P.L.C's. On completion the course they will be able to program a P.L.C for basic control functions.
Technical Training
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Technical Training
Mechanical Fitter Training
We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Fitters and Turners
We also present these courses at customer sites where the customer supply the equipment and training material
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Technical Training
Welding
We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Welders
We also present these courses at customer sites where the customer supply the equipment and training material
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is the study of those elements that make people both brilliant and stupid, invincible and vulnerable, infallible and accident-prone...
is about implementing processes and initiatives aimed at eliminating or reducing the influence of human factors in the work environment
results in Performance Improvement in all areas of your business
Human Performance….
from James Reason….
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It is crucial that personnel and particularly their managers become more aware of:
the human potential for errors, and the task, workplace, and organizational
factors that shape their likelihood and their consequences.
Understanding how and why unsafe acts occur is the essential first step in effective error management.
Behaviour
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Human Performance is a series of behaviours executed to accomplish specific task objectives
INDIVIDUAL worker behaviours are an extremely crucial aspect of any performance improvement initiative
However, ORGANISATION and MANAGEMENT influences on human behaviour are equally important, but often overlooked
Individual
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The collective behaviours of individuals determines the level of safety and performance achieved
Execution of work is a product of mental processes influenced by diverse factors relating to work environment and the demands of the task, as well as the capabilities of the individual
Organisation
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The goals, policies, processes and priorities of an organisation directly influence individual and leader behaviours
The organisation needs to take human fallibility into account, and create an environment that is aware of, and mitigates the severity of consequences from the inevitable human error
The Challenge!
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We need to
influence
3 things! We need to
influence
3 things!
The Basics
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All Performance is Human Performance
All Error is Human Error
All Events have a Human Error somewhere in the causal chain
Initiatives targeting the reduction of Human Error better protects the organisation from Events
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Defining Human Error
Generic definitions for human error are; An inappropriate or undesirable human decision
or behaviour that reduces, or has the potential for reducing, effectiveness, safety, or system performance
An action that led the task or system outside its acceptable limits
An action whose result was not desired by a set of rules or an external observer
The Goal
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Events
To improve safety and productivity
by proactivelypreventing events
caused by human error
An EVENT is an unwanted, undesirable change in the state of plant structures, systems, or components or in human/organizational
conditions (health, behaviour, administrative controls, environment, and so on) that exceeds established significance criteria.
The Goal
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INDIVIDUAL
• Work Preparation• Work Performance• Work Feedback
ORGANISATION & PROCESSES
• Engineered Controls• Administrative Controls• Cultural Controls
Zero is not a number – “It’s
a Vision”
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It involves creating willingness to stay attentive
to situations and the environment.
How do we reduce Human error?
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How do we reduce Human error?
By using simple 10 simple techniques.
Identify the human error traps. Learning an extra few supervisory
skills.
YES! that simple - believe it or not!
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By learning specific techniques, leaders in the workplace will understand how to manage and reduce human error.
Learn how to support and motivate employees to use HER techniques.
How do we reduce Human error?
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How do we reduce Human error?We offer a once of course for awareness
but we develop methods (systems) of sustaining a HER program to in your organisation to complete the error reduction process.
By actively raising the staff awareness and following a simple HER system to avoid error your overall availability will continuously improve while having a SAFER more productive work environment.
.
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is a structured organizational initiative
is driven by senior management and leadership
requires resources and official infrastructure
becomes an entrenched “way of business”
becomes part of the fabric of your organization
A HP Program…..
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a short-term project
only about fixing the workers
an “add-on” that maintains status quo
a quick fix to worker error
A HP Program is NOT…..
Misunderstandings about Human Performance
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HP is only about the workers and their practices
Kicking butt will achieve good HP
HP can be done with a “one-stop” training course
Human Performance can be delegated
No events means no HP problem
Competence means no errors
Errors are bad
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1. An Infrastructure to
support the program
2. A Site-Wide Reporting Culture, with low reporting
thresholds
3. An Event Investigation dept
to establish Human and Organisational
causes4. A database to collect data for
trending purposes, and to determine
thresholds
5. A Corrective Actions Program to track and monitor
actions6. An OE facility to
share lessons learnt
7. An Observations & Coaching Program to
gather “real-time” data on worker practices
8. A Rewards and Recognition program to identify, publicise and reward desired
behaviours
9. An HP Toolbox for workers, supervisors
and managers
A Typical HP ProgramLeadership educated in Human Performance Principles
Continual communication and education throughout the organisation
Embedding HP practices into all technical training Recruit advocates
Alig
nm
en
t to H
P P
rinc
iple
s a
t all le
ve
ls
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HP Tool BoxSample HP Tools for Individuals
QUESTIONING ATTITUDE SELF-CHECKING PEER CHECKING PROCEDURE USE AND ADHERENCE PLACE-KEEPING EFFECTIVE COMMUNICATION
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HUMAN PERFORMANCE TOOLSSample HP Tools for Work-Teams:
PRE-JOB BRIEFING FLAGGING TURNOVER POST-JOB REVIEW DECISION MAKING
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HUMAN PERFORMANCE TOOLSSample HP Tools for Management:
BENCHMARKING OBSERVATIONS SELF-ASSESSMENTS PERFORMANCE INDICATORS INDEPENDENT OVERSIGHT WORK PRODUCT REVIEW INVESTIGATING EVENTS TRIGERRED BY HUMAN ERROR OPERATING EXPERIENCE REPORTING ERRORS AND NEAR MISSES
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