Training Schedule 2017 (Jan-Jun) V7.1 (30112016) · PDF fileCriteria Reward For every two WSQ Statements of Attainment attained $ 200.00 $ 200.00 For completing a WSQ qualification

Training ScheduleJanuary - June 2017

Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. A trusted name in Service Quality and Business Excellence, the company was founded by Singapore Airlines and SPRING Singapore as part of the government’s efforts to raise service standards in Singapore.

Service Quality Centre is backed by a robust heritage spanning over 50 years of experience as a soft skills specialist and a hard skills expert. It continues to retain its hallmark Quality and Productivity-related training and consulting solutions that enable customers to reach peak business performance.

Leveraging on our vast experience and expertise in applying learning science with the latest technologies, our proprietary tools such as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and efficiently.

e and expertise in applying ™ (Service Traits & Attitudinal Response) Prof

olistic approach towausineess Excellence, the company w

o raise seervice standards in Singapore.

rs of experience as a soft skills specialist and a hard training and cconsulting solutions that enable custome

science with the latest technologies, our proprietary tools sucfiling are used widely to drive learning outcomes effectively and

Formerly known as TÜV SÜD PSB Learning, the company became a subsidiary of MDIS Corporation Pte Ltd, in June 2014. MDIS Corporation Pte Ltd is a subsidiary of the Management Development Institute of Singapore (MDIS).

Corporate Profile

Contents

WDA-appointed national CET Centre for WSQ Service Excellence

Appointed National Curriculum Developer for WSQ programmes in Service Excellence Competency Framework

Business Excellence Consultant to 11 Singapore Quality Award (SQA) winners, 3 Innovation Award (I-Award) winners & 1 4-In-1 Niche Standards to date

International expertise in designing and delivering differentiated Customer Experience branding through tried and tested holistic training and consulting solutions

Service Excellence

Employability Skills

Programmes

Funding Options | Terms and Conditions

Set up joint-venture SQC Indonesia with Bank Central Asia

Commissioned by the Singapore Workforce Development Agency (WDA) to develop the national curriculum

Certified Service Professional (CSP)

Service Quality Centre (SQC) founded as a

joint-venture between Singapore Airlines and the National

Productivity Board (now SPRING

Singapore)

SQC merged with PSB Academy Corporate

Learning & Consulting (CLC) to form TUV SUD PSB Learning.

CLC has a rich heritage dating back

to 1964 with expertise in Productivity, Quality

and EHS

Appointed by WDA as a CET Centre for WSQ Employability

Skills

Recognised by the national level GEMS Up Movement at the Service Excellence

Medallion 10th anniversary for

contribution to service improvement in

Singapore

Pioneered the concept of

“bootcamp” service training in Singapore

Developed a national curriculum Customer

Service Training Programme to

prepare service workers for

IMF/World Bank Annual Meetings in

Singapore

Commissioned by WDA to develop the national curriculum

The Service Innovator (TSI)

Service Quality Centre became a

subsidiary of MDIS Corporation

Appointed by WDA as the 1st Continuing Education & Training

(CET) Centre for WSQ Service

Excellence

( Business Strategy and Skills | Personal Development | Management Systems | Productivity )

1

3

5

9

Demonstrate the Service Vision 1

Implement Operations for Service Excellence 2

Work in a Diverse Service Environment 2

Engage in Service Innovation Initiatives 2

Respond to Service Challenges 2

Project a Positive and Professional Image 1

Contribute to Customer Service Over Various Plaforms 1

Certified Service Professional 5

Provide Go-the-Extra-Mile Service 2

1

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Other funding schemes like Workfare Training Support (WTS), Enhanced Training Support for SMEs (ETSS) and Mid-career Enhanced Subsidy (MCES) are also available. Please contact us at 6376 0777 for more information.

1 Credit Value 2 Credit Values 5 Credit Values Elective Module1

*

2 5

Certificate in Service Excellence WSQ

Fee (S$)Incl GST

* Jan Feb Mar Apr May Jun Weekend Class

CourseDuration

(hrs)Programme

SMEs Non-SMEs

Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Advanced Certificate in Service Excellence WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Role Model the Service Vision 2

Manage Operations for Service Excellence 2

Coach for Service Performance 2

Establish Relationships for Customer Confidence 2

Manage Service Performance 2

Manage a Diverse Service Environment 2

8 $ 224.70 $ 35.70 $ 88.70 9 - 6 - 26 -

16 $ 331.70 $ 52.70 $ 83.70 - 16 - 17 - 20 - 21 - 12 - 13

16 $ 331.70 $ 52.70 $ 83.70 - - 6 - 7 - 22 - 23 -

16 $ 331.70 $ 52.70 $ 83.70 16 - 17 9 - 10 16 - 17 27 - 28 15 - 16 5 - 6

16 $ 331.70 $ 52.70 $ 83.70 - 13 - 14 - 24 - 25 - 8 - 9

8 $ 224.70 $ 35.70 $ 88.70 - 22 - 5 - 14

16 $ 331.70 $ 52.70 $ 83.70 19 - 20 15 - 16 23 - 24 10 - 11 15 - 16 -

32 $ 588.50 $ 93.50 $ 148.50 9 - 11 & 16 - 6 - 8 & 13 - 22 - 24 & 29 -

8 $ 224.70 $ 35.70 $ 88.70 11 - - 7 - -

-

-

-

-

-

-

-

16 $ 460.10 $ 73.10 $ 188.10 18 - 19 - 20 - 21 - 4 - 5 -

16 $ 460.10 $ 73.10 $ 188.10 - 27 - 28 - 6 - 7 - 12 - 13

16 $ 460.10 $ 73.10 $ 188.10 9 - 10 - 15 - 16 - 17 - 18 -

16 $ 460.10 $ 73.10 $ 188.10 - 6 - 7 - 19 - 20 - 21 - 22

16 $ 460.10 $ 73.10 $ 188.10 23 - 24 - 2 - 3 - 24 - 25 -

16 $ 460.10 $ 73.10 $ 188.10 - 15 - 16 - 24 - 25 - 8 - 9

Service Excellence Competency FrameworkEligible participants can apply for SkillsFuture Qualification Award (SkillsFuture QA).

Diploma in Service Leadership WSQCertificate in Service Excellence WSQ

Level 1Advanced Certificate in Service

Excellence WSQ

Level 3Level 4

Core Units (12 CV) + Elective Unit (1 CV) Core Units (12 CV) + Elective Units (3 CV) Core Units (16 CV) + Elective Units (4 CV)

Service Excellence Service Excellence

15 Apr

25 Junor

8 - 9 Apr

17 - 18 Junor

4 - 5 Mar

13 - 14 Mayor

25 - 26 Feb

6 - 7 Mayor

18 - 19 Mar

27 - 28 Mayor

25 - 26 Mar

3 - 4 Junor

11 - 12 Mar

20 - 21 Mayor

1 - 2 Apr

29 - 30 Apror

10 - 11 Junor

8 - 9 Julor

Nett Fee afterTraining Grant

Certificate in Service Excellence WSQ

Advanced Certificate in Service Excellence WSQ

Diploma in Service Leadership WSQ

Service Champion (Level 5) WSQ

Customer Service

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Other funding schemes like Workfare Training Support (WTS), Enhanced Training Support for SMEs (ETSS) and Mid-career Enhanced Subsidy (MCES) are also available. Terms and conditions apply. Please contact us at 6376 0777 for more information.

1 Credit Value 2 Credit Values Elective Module1

*

2

Diploma in Service Leadership WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Lead with Service Vision 2

Develop Service Operations 2

Optimise Workforce for Service Excellence 2

Develop Service Recovery Framework 2

Analyse Service Quality and Customer Satisfaction 2

Manage Partnerships for Service Excellence 2

Foster Service Innovation 2

Develop New Products / Services 2

- - 6 - 7 - 18 - 19 -

- 13 - 14 - 24 - 25 - 12 - 13

19 - 20 - - 3 - 4 - -

- 27 - 28 - - 22 - 23 -

- - 13 - 14 - - 8 - 9

23 - 24 - - 10 - 11 - -

- - 20 - 21 - - 19 - 20

- 23 - 24 - - 29 - 30 -

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

16 $ 631.30 $ 100.30 $ 391.30

-

-

-

-

-

-

-

-

Service Champion (Level 5) WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Drive Customer Loyalty for Service Excellence 1

Drive Service Quality and Customer Satisfaction 2

Innovate the Customer Experience 2

Evaluate Organisation for Business Excellence 2

Strategise Partnerships for Service Excellence 2

8 $ 524.30 $ 124.30 $ 404.30 - - - 1 - - 21

16 $ 738.30 $ 117.30 $ 498.30 - - 13 - 14 - - 22 - 23 -

16 $ 738.30 $ 117.30 $ 498.30 - - - 13 - 14 - - 12 - 13

16 $ 738.30 $ 117.30 $ 498.30 - - - - 24 - 25 - -

16 $ 738.30 $ 117.30 $ 498.30 - -

-

-

-

-

--16 - 17

Assessment: 5 April

- -22 - 23

Assessment:19 July

Customer Experience Blueprinting 16 $ 535.00 - - - - 23 - 24 - - 25 - 26 -

Excel in Customer Service

Handling Difficult Customers

Passion for Service

Winning Replies! (Effective Written Response to Build Customer Loyalty)

Professional Telephone Techniques to Engage Customers

Influencing for Results

Customer Service Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

16 $ 535.00 - - - - 20 - 21 - - 22 - 23 -

16 $ 535.00 - - - - - 13 - 14 - - 12 - 13

8 $ 224.70 - - - 16 - - 10 - -

14 $ 535.00 - - $ 28.00 - - -

-

24 - 25 - -

16 $ 535.00 - -

-

14 $ 428.00 - - $ 28.00 - - 2 - 3 - - 15 - 16 -

-

-

-

-

-- - 23 - 24 - 22 - 23 -

Fee (S$)Incl GST Jan Feb Mar Apr May Jun Weekend

ClassCourse

Duration(hrs)

Programme SDFSupport

SMEs Non-SMEs


Get Rewarded for TrainingThere are reward schemes that provide a great incentive for you:

Singaporeans who successfully attain a WSQ Diploma / Specialist Diploma $ 1,000.00

$ 200.00Singaporeans who successfully attain a WSQ Certificate / Higher Certificate / Advanced Certificate

Criteria Reward

The SkillsFuture Qualification Award (SQA) For All WorkersTraining Commitment Award (TCA) For Recipients of Workfare Income Supplement Scheme (WIS)

Criteria Reward

For every two WSQ Statements of Attainment attained

$ 200.00

$ 200.00

For completing a WSQ qualification

2

Service Excellence

25 - 26 Feb

6 - 7 Mayor

25 - 26 Mar

3 - 4 Junor

18 - 19 Mar

27 - 28 Mayor

1 - 2 Apr

10 - 11 Junor

11 - 12 Mar

20 - 21 Mayor

8 - 9 Apr

17 - 18 Junor

15 - 16 Apr

24 - 25 Junor

4 - 5 Mar

13 - 14 Mayor

^ ^

^

New

New

New

New

*

^

Communicate and Relate Effectively at the Workplace

Work in a Team

Facilitate Effective Communication and Engagement at the Workplace

Lead a Virtual Team

Lead Workplace Communication and Engagement

Develop a Work Team

Interpersonal Skills WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

16 $ 235.40 $ 37.40 $ 59.40 18 - 19 - - 20 - 21 - 8 - 9

16 $ 235.40 $ 37.40 $ 59.40 - 6 - 7 - - 4 - 5 -

16 $ 235.40 $ 37.40 $ 59.40 12 - 13 - 30 - 31 - 29 - 30 -

16 $ 235.40 $ 37.40 $ 125.40 - - 28 - 29 - - 6 - 7

16 $ 235.40 $ 37.40 $ 125.40 - 15 - 16 - 6 - 7 - -

16 $ 235.40 $ 37.40 $ 125.40 - 20 - 21 - - 23 - 24 -

Adapt to Change

Apply Emotional Competence to Manage Self at the Workplace

Develop Personal Effectiveness at Operations Level

Develop Personal Effectiveness at Supervisory Level

Develop Personal Effectiveness at Managerial Level

Apply Emotional Competence to Manage Self and Team

Personal Management and Development Skills WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

16 $ 235.40 $ 37.40 $ 59.40 - 15 - 16 - 4 - 5 - -

16 $ 235.40 $ 37.40 $ 59.40 11 - 12 - 7 - 8 - - 6 - 7

16 $ 235.40 $ 37.40 $ 59.40 - 6 - 7 - 6 - 7 - 1 - 2

16 $ 235.40 $ 37.40 $ 59.40 - 6 - 7 - 10 - 11 - 19 - 20

16 $ 235.40 $ 37.40 $ 59.40 - 1 - 2 - - 30 - 31 -

16 $ 235.40 $ 37.40 $ 125.40 - - 28 - 29 - 18 - 19 -

Comply with Workplace Safety and Health Policies and Procedures

Maintain Workplace Safety and Health Policies and Procedures

Manage Workplace Safety and Health System

Job Safety Skills WSQ

16 $ 235.40 $ 37.40 $ 125.40 12 - 13 - - 18 - 19 - -

16 $ 235.40 $ 37.40 $ 59.40 - 14 - 15 - - 15 - 16 -

16 $ 235.40 $ 37.40 $ 59.40 - - 27 - 28 - - 12 - 13

Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*

3

Operations Level Supervisory Level Managerial Level

Jan Feb Mar Apr May JunProgramme


Apply 5S Techniques 17.75 $ 235.40 $ 37.40 $ 59.40 - 15 - 16 - - - 14 - 15

17.5 $ 235.40 $ 37.40 $ 59.40 - - - 17 - 18 - -

16 $ 235.40 $ 37.40 $ 59.40 19 - 20 - - - 30 - 31 -

15.5 $ 235.40 $ 37.40 $ 59.40 16 - 17 - - 18 - 19 - -

16 $ 235.40 $ 37.40 $ 59.40 23 - 24 - 30 - 31 - 15 - 16 8 - 9

16 $ 235.40 $ 37.40 $ 59.40 - 13 - 14 - - 16 - 17 -

16 $ 235.40 $ 37.40 $ 59.40 5 - 6 - 9 - 10 - 18 - 19 -

32 $ 599.20 $ 95.20 $ 319.20 - 14 - 17 - - 22 - 25 -

32 $ 599.20 $ 95.20 $ 319.20 - - - 18 - 21 - -

16 $ 235.40 $ 37.40 $ 125.40 18 - 19 - - 26 - 27 - 22 - 23

16 $ 235.40 $ 37.40 $ 125.40 - 9 - 10 - 18 - 19 - 13 - 14

16 $ 235.40 $ 37.40 $ 59.40 - 7 - 8 - - 24 - 25 -

16 $ 235.40 $ 37.40 $ 59.40 - - 14 - 15 - - -

Apply Quality Systems

Perform Basic Productivity Practices

Solve Problems and Make Decisions at Operations Level

Supervise Quality Procedures

Supervise Work Improvement Processes

Foster Initiative and Enterprise in Teams

Demonstrate Initiative and Enterprising Behaviours

Implement Business Process Reengineering

Implement Lean Six Sigma

Apply Systems Thinking in Problem Solving and Decision Making

Solve Problems and Make Decisions at Managerial Level

Solve Problems and Make Decisions at Supervisory Level

Analytical, Conceptual and Evaluative Skills WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Fee (S$)Incl GST

*CourseDuration

(hrs) SMEs Non-SMEs


Analytical, Conceptual and Evaluative Skills WSQ

Interpersonal Skills WSQ

Personal Management and Development Skills WSQ

Job Safety Skills WSQ

Information and Communication Technologies Skills WSQ

Operations Level Supervisory Level

International Computer Driving Licence (ICDL) Exam Fees for Information and Communication Technologies Skills WSQNote: Participants are required to pass the International Computer Driving License (ICDL) examination to enjoy the funding.

All fees stated are inclusive of 7% GST and applicable for one sitting of examination based on per course/per person only. For re-exam, registration fee is waived but exam fee applies.

1

1

Perform Word Processing Functions 2013

Perform Spreadsheet Functions 2013

Perform Database Functions 2013

Perform Advanced Word Processing Functions 2013

Perform Advanced Spreadsheet Functions 2013

Perform Advanced Database Functions 2013

Performed Advanced Presentation Functions 2013

Perform Presentation Functions 2013

Information and Communication Technologies Skills WSQ Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

24 $ 395.90 $ 62.90 $ 99.90 - 8 - 10 - - 17 - 19 -

24 $ 395.90 $ 62.90 $ 99.90 11 - 13 - - 24 - 26 - -

24 $ 395.90 $ 62.90 $ 99.90 - - 15 - 17 - - 12 - 14

24 $ 395.90 $ 62.90 $ 99.90 - 20 - 22 - - 22 - 24 -

24 $ 395.90 $ 62.90 $ 99.90 9 - 11 - - 17 - 19 - -

24 $ 395.90 $ 62.90 $ 99.90 - - 6 - 8 - - 19 - 21

24 $ 395.90 $ 62.90 $ 99.90 - - 20 - 22 - 17 - 19 -

24 $ 395.90 $ 62.90 $ 99.90 - 15 - 17 - - 24 - 26 -

Operations Level

One time Registration Fee $ 16.05

$ 5.35Exam Fee

Fee Supervisory Level

One time Registration Fee $ 16.05

$ 48.15Exam Fee

Fee

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*

4


Jan Feb Mar Apr May JunProgramme

New

New

New

New

New

New

New

New

Fee (S$)Incl GST

CourseDuration

(hrs) SMEs Non-SMEs

Nett Fee afterTraining Grant*

Improving Business Processes 14 $ 802.50 - - 7 - 8 - - 23 - 24 -

5

SkillsFuture Credit up to $500 can be used for the approved skills-related courses. Terms and conditions apply. Please contact us at 6376 0777 for more information.^

Delivering Powerful and Persuasive Presentations

Effective Sales Communication and Presentation Skills

The Secret to Customer Loyalty

Neuro Selling to Trigger "BUY" Responses in People

Sales and Marketing14 $ 615.25 $ 28.00 - - - 20 - 21 - -

14 $ 615.25 - - - - 20 - 21 - -

7 $ 406.60 - - 8 - - 17 -

Negotiation Strategy and Tactics 14 $ 2247.00 - - - - 24 - 25 - -

7 $ 406.60 - - - 15 - - -

Effective Business Writing Skills

Influential Email Writing

Interpersonal Communication - Connecting Effectively

Communication (Written/ Spoken)14 $ 615.25 $ 28.00 - 16 - 17 - 6 - 7 - 8 - 9

14 $ 615.25 - - - 16 - 17 - - 8 - 9

14 $ 615.25 - - 23 - 24 - - 25 - 26 -

Contact Person: Violet Oh | 6331 1537 | [email protected]

Foundations of Data Analytics

Advanced Data Analytics

Data Analytics Contact Person: Violet Oh | 6331 1537 | [email protected]

14 $ 802.50 - 16 - 17 - 6 - 7 10 - 11 - -

14 $ 856.00 - - 13 - 14 - - 29 - 30 -

Finance for Non-Finance Executives

Finance for Non-Finance Managers

Fundamentals of Import - Export Operations and Introduction to International Trade Terms

Methods and Instruments of Payment (International Trade)

Finance and Trade Contact Person: Violet Oh | 6331 1537 | [email protected]

14 $ 636.65 - - 23 - 24 - 27 - 28 - 22 - 23

14 $ 749.00 - 26 - 27 - 23 - 24 - 25 - 26 -

7 $ 535.00 - 17 - 14 - 16 -

7 $ 588.50 - - 14 - 11 - -

Business Strategy and Skills

Jan Feb Mar Apr May JunProgramme SDFSupport

Business Excellence Equipping Workshop: Meeting the Requirements of the 2015 Enhanced Business Excellence Framework 7 $ 449.40 - - - - 7 - -

Business Excellence Contact Person: Violet Oh | 6331 1537 | [email protected]


Creative Sparks!

Innovation Activist

Spinovator™ Toolkit - How to find Creative Solutions to Problems

Creativity Skills Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

14 $ 535.00 - - 22 - 23 - - 25 - 26 -

14 $ 535.00 - - - 16 - 17 - - 15 - 16

7 $ 380.00 - - - - 19 - -

Personal Development

Project Management: Tools, Principle and Practices

Project Management14 $ 2033.00 - - - - - 4 - 5 -


Microsoft Excel 2013 (Level 1 - Fundamentals)

Microsoft Excel 2013 (Level 2 - Advanced)

Microsoft PowerPoint 2013 (Level 1 - Fundamentals)

Microsoft Word 2013 (Level 1 - Fundamentals)

Microsoft Word 2013 (Level 2 - Advanced)

Microsoft PowerPoint 2013 (Level 2 - Advanced)

I.T. Courses Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

14 $ 310.30 - 9 - 10 - 16 - 17 - 22 - 23 -

14 $ 310.30 - - 23 - 24 - - 15 - 16 -

14 $ 310.30 - - - 23 - 24 - 29 - 30 -

14 $ 310.30 - - 20 - 21 - 20 - 21 - 1 - 2

14 $ 310.30 - 23 - 24 - - 17 - 18 - -

14 $ 310.30 - - 2 - 3 - 6 - 7 - 8 - 9

Programme

New

New

New

New

New

New

^Fee (S$)Incl GST

CourseDuration

(hrs)

Business Strategy and Skills

Personal Development

Management Systems

Productivity


6

Emotional Intelligence- The Key to Improving Emotional Health and Work Performance

Stretch Your Time - How to Get More Done in Less Time

Social Intelligence - The Key to Influencing Others, Building Positive Relationships through Successful Communication and Relationship Management

Self-Development Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

14 $ 615.25 - - - - 24 - 25 - -

7 $ 470.80 - - - 22 - - 28

14 $ 802.50 - 17 - 18 - - 17 - 18 - -

A Leader's Way of Being

Building High Performance Teams

Certificate in Section Leader (English)

Coaching for Peak Performance

Effective Supervisory Management Skills

Managing People Effectively - Core Skills for New People Managers

Mindful Leadership: Bringing the Best of You and Your Team

Certificate in Section Leader (Mandarin)

On-The-Job Training Manager Course

Performance Appraisal - Doing It Right!

The Art of Coaching, Mentoring and Managing Staff to Build Winning Teams

Think and Plan Strategically to Succeed

On-The-Job Training Instructor Course

Leadership Skills Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

7 $ 481.50 - - - 23 12 - -

14 $ 615.25 $ 28.00 - 15 - 16 - 4 - 5 - -

21 $ 513.60 $ 42.00 - - - 3 - 5Exam: 25 May -11 - 13

Exam: 27 Jan

21 $ 513.60 $ 42.00 - - - -8 - 10Exam: 23 Feb

7 - 9Exam: 22 Jun

14 $ 615.25 $ 28.00 16 - 17 - 21 - 22 - - 7 - 8

14 $ 615.25 $ 28.00 16 - 17 16 - 17 16 - 17 20 - 21 23 - 24 -

Enhanced Effective Supervisory Management Skills Through Workplace Big5 Personality Profile 14 $ 695.50 - - - 23 - 24 - 25 - 26 -

14 $ 615.25 $ 28.00 24 - 25 - - 26 - 27 - -

14 $ 802.50 - - 21 - 22 - - 29 - 30 -

12 $ 567.10 $ 24.00 12, 19 & 26 9, 16 & 23 8, 15 & 22- - -

8 $ 449.40 $ 16.00 - 9 & 16 - - 12 & 19 -

14 $ 615.25 - 9 - 10 - - 24 - 25 - -

7 $ 481.50 - - - 24 13 - -

14 $ 802.50 - 10 - 11 - 21 - 22 - - 14 - 15

Management Systems

Adopt a Systematic Approach to Manage Organisational Change

Manage Risk & Opportunities for Business Continuity

Risk and Business Continuity Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

Build Resilience in Organisational System to Cope with Change 8 $ 417.30 - - - - 19 24 29

14 $ 599.20 - - - - 3 - 4 15 - 16 19 - 20

8 $ 417.30 - - - - 12 23 15

Overview of Environmental, Health and Safety Laws in Singapore

Developing and Implementing an Integrated QEHS

QEHS Management System Internal Auditor Training

Quality, Environmental, Health & Safety Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

7 $ 235.00 - - - - 11 - -

Integrated QEHS Insight 8 $ 428.00 - - - - 6 4 7

14 $ 599.20 - - 27 - 28 - - 22 - 23 -

14 $ 642.00 $ 28.00 23 - 24 - 29 - 30 - 30 -31 -

Jan Feb Mar Apr May JunProgramme SDFSupport̂

Fee (S$)Incl GST

CourseDuration

(hrs)

Programme

Language Skills Contact Person: Jacqueline Ang | 6331 1546 | [email protected]

Easy English 60 $ 588.50 - - - 6 Mar - 15 May(Every Mon) - - 2 Jun - 4 Aug

(Every Fri)

Working English 60 $ 588.50 - - 15 Feb - 5 Apr(Every Wed) - - 4 May - 22 Jun

(Every Thur) -

New

New

New

New

New

ISO 9001:2015 Insight/ Awareness of Changes

ISO 9001:2015 Internal QMS Auditor Conversion

ISO 9001:2015 Interpretation, Documentation and Implementation

ISO 9001:2015 Operational Tool Kit

ISO 9001:2015 Supervisory Tool Kit

ISO 9001:2015 Managerial Tool Kit

ISO 9001:2015 Internal QMS Auditor (IRCA Certified Course - Reg. No. A18115)

ISO 9001:2015 QMS Auditor/ Lead Auditor (IRCA Certified Course - Reg. No. A18148)

ISO 9001:2015 Quality Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

8 $ 246.10 $ 16.00 13 13 13 7 29 12

8 $ 417.30 $ 14.00 31 27 10 21 30 27

16 $ 599.20 $ 32.00 11 - 12 14 - 15 14 - 15 10 - 11 11 - 12 13 - 14

8 $ 300.00 - - - - 13 8 14

8 $ 300.00 - - - - 20 18 21

8 $ 380.00 - - - - 27 25 28

16 $ 695.50 $ 14.00 16 - 17 16 - 17 16 - 17 12 - 13 15 - 16 15 - 16

40 $ 2,140.00 $ 80.00 23 - 27 20 - 24 27 - 31 24 - 28 22 - 26 19 - 23

New

New

New

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Terms and conditions apply. Please contact us at 6376 0777 for more information.^*

Programme


Fee (S$)Incl GST

CourseDuration

(hrs)

ISO 14001:2015 Awareness Course

ISO 14001:2015 Internal Auditor Conversion

ISO 14001:2015 Developing and Implementing

ISO 14001:2015 Internal Auditor Training

ISO 14001:2015 EMS Auditor/ Lead Auditor

ISO 14001:2015 Environment Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

7 $ 406.60 - 25 - 8 - - 15

8 $ 417.30 - - 21 - 19 - 14

14 $ 599.20 - 16 - 17 - 14 - 15 - 22 - 23 -

14 $ 642.00 - - 27 - 28 - 17 - 18 - 19 - 20

40 $ 2,140.00 - - - 21 - 24 & 27 - - -

Jan Feb Mar Apr May JunProgramme Fee (S$)Incl GST

CourseDuration

(hrs) SMEs Non-SMEs

Nett Fee afterTraining Grant*

Workshop for CEO/ Top Management (bizSAFE Level 1)

Develop a Risk Management Implementation Plan (bizSAFE Level 2)

Develop a Workplace Safety and Health Management SystemImplementation Plan (bizSAFE Level 4)

bizSAFE Contact Person: Violet Oh | 6331 1537 | [email protected]

3 $ 203.30 - - - - - 6 - -

16 $ 342.40 $ 54.40 $ 182.40 10 - 11 20 - 21 28 - 29 27 - 28 16 - 17 20 - 21

30 $ 695.50 $ 110.50 $ 370.50 - - 15 - 17 - - 13 - 15

The Basics of Food Hygiene and HACCP (English)

The Basics of Food Hygiene and HACCP (Mandarin)

Developing and Implementing a HACCP System

HACCP Internal Auditor Training (English)

HACCP Team Leader Training

HACCP Food Safety Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

7 $ 267.50 $ 14.00 - - - 5 - -

7 $ 267.50 $ 14.00 - 22 - - - 13

14 $ 599.20 - - - 21 - 22 - - -

14 $ 642.00 - 17 - 18 - - 27 - 28 - -

14 $ 642.00 - - 23 - 24 - - 22 - 23 -

ISO 22000:2005 Food Safety Awareness Training

ISO 22000:2005 Developing and Implementing a Food Safety Management System

ISO 22000:2005 Food Safety Management System Internal Auditor Training

ISO 22000:2005 Food Safety Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

7 $ 406.60 $ 14.00 - - 21 - - 20

14 $ 599.20 $ 28.00 19 - 20 - - 24 - 25 - -

14 $ 642.00 $ 28.00 - - 21 - 22 - - 20 - 21

Workplace Safety and Health Committee Members

OHSAS 18001/SS506 Developing and Implementing

OHSAS 18001/SS506 Internal Auditor Training

OHSMS Auditor/ Lead Auditor

Occupational Health and Safety Management System Contact Person: Violet Oh | 6331 1537 | [email protected]

8 $ 250.00 - - 15 - 19 - 14

14 $ 599.20 $ 28.00 - 7 - 8 - 11 - 12 - -

14 $ 642.00 $ 28.00 5 - 6 - 6 - 7 - - 5 - 6

40 $ 2,140.00 $ 80.00 - - - 18 - 21 & 24 - -

^

7

New

New

Productivity

Lean Six Sigma Awareness

Certified Six Sigma Manager (Certification Fee: $107.00)

Six Sigma Yellow Belt

Certified Six Sigma Green Belt (Certification Fee: $321.00)

Certified Lean Six Sigma Green Belt (Certification Fee: $374.50)

7 $ 406.60 - - - 3 - -

28 $ 1284.00 - - - - 23 - 26 -

28 $ 1284.00 - - 14 - 17 - - 20 - 23

42 $ 2996.00 -Wk 1:

22 - 24 FebWk 2:

22 - 24 Mar

Wk 1:15 - 17 Mar

Wk 2:5 - 7 Apr

Wk 1:19 - 21 Apr

Wk 2:3 - 5 May

-Wk 1:

21 - 23 JunWk 2:

12 - 14 Jul

63 $ 3745.00 -

-

-

-

-

-

Wk 1:22 - 24 Feb

Wk 2:22 - 24 Mar

Wk 3:17 - 19 May

Wk 1:15 - 17 Mar

Wk 2:5 - 7 Apr

Wk 3:17 - 19 May

Wk 1:19 - 21 Apr

Wk 2:3 - 5 May

Wk 3:7 - 9 Jun

-

Wk 1:21 - 23 Jun

Wk 2:12 - 14 Jul

Wk 3:6 - 8 Sept



Fee (S$)Incl GST

CourseDuration

(hrs)^

^Statistical Process Control (SPC)

Process Mapping for Process Improvement

Cost of Quality (COQ) - Reducing Costs the Smart Way

Cost Reduction Through 5S

Enhancing Productivity and Reducing Waste through Good Housekeeping Techniques

Kaizen Tools and 7 Wastes

Failure Mode and Effects Analysis

Tools and Methodologies to Improve Productivity14 $ 749.00 - - 27 - 28 - - 23 - 24 -

14 $ 535.00 - 16 - 17 - - 17 - 18 - -

7 $ 342.40 - - - 14 - - 6

7 $ 224.70 $ 14.00 - 8 - 5 - -

14 $ 449.40 - 25 - 26 - - - 4 - 5 -

14 $ 535.00 - - - 2 - 3 - - -

14 $ 695.50 - - 20 - 21 - - - 8 - 9


8

Programme

Certified Six Sigma Black Belt(Certification Fee: $535.00)

Certified Lean Six Sigma Black Belt (Certification Fee: $588.50)

Lean Thinking for Six Sigma Professionals 21 $ 963.00 - - - - 17 - 19 7 - 9

Certified Six Sigma Green Belt (Certification Fee: $321.00)

Certified Lean Six Sigma Green Belt (Certification Fee: $374.50)

Certified Six Sigma (Weekend Class) Contact Person: Violet Oh | 6331 1537 | [email protected]

42 $ 2,996.00 -

Wk 1:11 & 18 Feb,

4 MarWk 2:

11, 18 & 25 Mar

Wk 1:6, 13 & 20

MayWk 2:

27 May,3 & 10 Jun

- - -

63 $ 3,745.00 -

-

-

Wk 1:11 & 18 Feb,

4 MarWk 2:

11, 18 & 25Mar

Wk 3:8, 22 & 29

Apr

Wk 1:6, 13 & 20

MayWk 2:

27 May,3 & 10 Jun

Wk 3:17 Jun,

1 & 8 Jul

- - -

98 $ 7062.00

119 $ 7704.00 -

-

-

- - -

Wk 1:19 - 21 Apr

Wk 2:3 - 5 May

Wk 3:7 - 9 Jun

Wk 4:4 - 7 JulWk 5:

1 - 4 Aug

- -

Certified Six Sigma Contact Person: Violet Oh | 6331 1537 | [email protected]

- --

Wk 1:19 - 21 Apr

Wk 2:3 - 5 May

Wk 3:4 - 7 JulWk 4:

1 - 4 Aug

- -

New

Terms and Conditions

Course Fee and Absentee Payroll Funding for Employers (with effect from 1 Oct 2015)

SkillsFuture Mid-career Enhanced Subsidy Workfare Training Support (WTS)For more information, please contact us at 6376 0777 or email [email protected].

1 2

Course Fee Funding for self-sponsored individuals (with effect from 1 Oct 2015)

90% of course fees, capped at $50/hour

90% of course fees, capped at $25/hour95% of course fees



Non-PMET

PMETCertifiable Courses approved by SSG

9

Funding Options

Service Quality Centre Pte Ltd is committed to maintaining the confidentiality of the applicant’s personal information according to the requirements of the Personal Data Protection Act (PDPA) of Singapore.To register for courses, please complete the online registration form available at www.sqcentre.comService Quality Centre reserves the right to review and amend course fees where appropriate. For all government funded course fees, prevailing funding rates as set out by the relevant government agency apply. Updated information on course fees is available at www.sqcentre.com. Participant is to select the correct and suitable language medium of the course (if any) during enrollment. Service Quality Centre Pte Ltd will not be liable for any failures due to enrolment in the incorrect language medium. The course you have registered for is subject to confirmation. Service Quality Centre Pte Ltd reserves the right to withdraw or re-schedule the class without prior notice. Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Service Quality Centre Pte Ltd. For Funded Courses (E.g. SSG, SDF), Service Quality Centre Pte Ltd reserves the rights to collect full course fees should the participant fail to meet any of the requirements of the funding scheme or is unable to meet the following requirements (whichever is applicable): Trainee achieves less than the minimum attendance required by the course. Trainee fails to sit for the required examinations / assessment where applicable.Written request for replacement of participants is allowed provided the replacement candidate(s) meet(s) the course and funding eligibility criteria. There will be no charges/penalties for replacements. Such request must reach Service Quality Centre in writing at least 3 working days before course commencement.All course postponement and withdrawal are subjected to the Withdrawal and Refund Policy as stated.Withdraw and Refund PolicyApplicants who have been accepted into the course and subsequently decide to withdraw are required to submit a written notice to Service Quality Centre Pte Ltd. Upon receipt of notice of withdrawal, Service Quality Centre Pte Ltd may refund part of the course fee as tabulated below:

Reprinting of CertificateCertificate holders can request for a reprint of their certificate in case their Certificate has been misplaced or lost. To request a reprint the certificate holder need to supply enough information to Service Quality Centre to make the original Certificate status traceable. This can be done by supplying information such as the email address registered at the time of taking the exam and/or the certificate number etc.

Reprinting of the Certificate is chargeable based on the type of certification required. Non WSQ Certificate = S$50 + 7% GST = S$53.50 WSQ Certificate (E-Certificate) = S$25 + 7% GST = S$26.75

Service Quality Centre is at no time responsible for lost or damaged Certificates as this is not within our control and hence subsequent reprints requested due to damaged or lost Certificates will be charged again at the above mentioned rates. Reprinting of Certificates will only start when the full nett amount is received. To request for a reprint, please send an email to: [email protected].

PaymentFor company-sponsored participant(s): An official invoice will be mailed to you upon course completion. Kindly make the payment within 30 days from course start date. For self-sponsored participant(s): Please arrange for your payment to reach us BEFORE the course commencement date.Modes of payment: These modes of payment are accepted: Cash Payment - available at our Training Centre at MDIS Dhoby Ghaut, 20 Orchard Road, Singapore 238830 Cheque - should be crossed and made payable to “Service Quality Centre Pte Ltd” together with participant(s) name(s), invoice no., course title and course date indicated on the reverse side of the cheque. Interbank transfer - please pay to United Overseas Bank (UOB) account no. 416-300-838-0. (Internet banking is allowed). Kindly provide your course coordinator the payment reference number once the transfer is done.

General Terms and Conditions Course dates are subject to change. Please check our website (www.sqcentre.com) for programme updates. All fees quoted are inclusive of 7% GST.

We are commited to minimise disruption and inconvenience to participants and take all possible measures to do so. However, given that circumstances do change we reserve the right to cancel/postpone/re-schedule classes should it be necessary, making every effort to inform participants of any changes in advance or re-assign classes to specific alternative venues or training rooms as the situation arises

1.2.3.

4.5.6.

7.

8.9.

10.

11.

12.

Written Notice Received by Service Quality Centre Pte Ltd

Less than 10 working days but more than 3 working days before course starts10 working days or more before course starts

3 working days or less before course startsIf the participant fails to show up for the course

Refundable Fees100%70%

No RefundNo Refund

Type of Funding

Course Fee Funding

Absentee Payroll Funding

Certifiable Courses approved by SSG

Certifiable Courses approved by SSG



$2/hour

80% of hourly basic salary capped at $7.50/hour

Non-certifiable Courses approved by SSG

Non-PMET

PMETNon-PMET and PMET

Non-PMET and PMET

Type of Course Course Level Aged ≥ 40 years old Aged ≥ 35 years old and earning ≤ $1,900/monthSingapore Citizens & Permanent Residents

Non-SMEs

95% of course fees

For training outside working hours, subject to employer top-up of balance 20% of hourly basic salary, capped at $1.90 per hour.

95% of hourly basic salary For training outside working hours, subject to employer top-up of balance 5% of hourly basic salary.

Absentee Payroll FundingCertifiable Courses approved by SSG 80% of hourly basic salary capped at $4.50/hour

Non-PMET and PMET For training outside working hours, subject to employer top-up of balance 20% of hourly basic salary, capped at $1.10 per hour.

95% of hourly basic salary For training outside working hours, subject to employer top-up of balance 5% of hourly basic salary.

Course Fee FundingCertifiable Courses approved by SSG





$2/hourNon-certifiable Courses approved by SSG

Non-certifiable Courses approved by SSG

Non-PMET

PMET

Non-PMET and PMET

95% of course fees

Type of Course Course Level Aged ≥ 40 years old Aged ≥ 35 years old and earning ≤ $1,900/monthSingapore Citizens & Permanent Residents (Aged ≥ 21 years old)

SMEs (Eligible for Enhanced Training Support for SMEs)

1 2

1 2

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MDIS Dhoby Ghaut 20 Orchard Road Singapore 238830

+65 6376 0777 [email protected] www.sqcentre.com+65 6274 6091

© Service Quality Centre Pte Ltd | Nov 2016.The information provided in this brochure is accurate as at time of print. For the most updated information, please refer to our website at www.sqcentre.com. Service Quality Centre reserves the right to change the information documented in this brochure at any time without prior notice.

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Documents

Training Schedule 2017 (Jan-Jun) V7.1 (30112016) · PDF fileCriteria Reward For every two WSQ Statements of Attainment attained $ 200.00 $ 200.00 For completing a WSQ qualification