Embed Size (px)
Citation preview
Training Overview* for Program Administrators
AMERICAN EXPRESS @ WORK®
*Functionality displayed within the training materials may not be available to all Program Administrators and/or Corporate Card accounts.
2
What is American Express @ Work®? − An online portal to perform account maintenance, access reports and reconciliation solutions to enable fast,
efficient and effective program management.
For Program Administrators looking to maximize their company’s Card Program performance and help drive business success, American Express @ Work provides the tools needed to help minimize financial exposure, support employees on the road and assist senior-level decision making.
Minimize exposure: Mitigate risk by implementing
and enforcing policies that meet your company’s unique needs
Support employees: Empower your colleagues to manage their expenses and keep business moving forward whether at the office or on the road
Assist decision-making: Help drive the success of your business by providing senior management with company-wide spending information
3 American Express @ Work Program Management Permissions
Process Applications:
• Program Administrator Initiated Card Application
• Employee Initiated Card Applications
• Program Administrator Review of Pending Card Applications
• Guarantee Declined Application
Manage Card Accounts:
• Cancel Cards
• Reinstate Cards
• Replace Card
• Transfer Card Accounts between Basic Control Accounts
• Suspend/Unsuspend A Card
• Change Limits on Card Accounts
• Change Accounting Information
• Update Address Information for Existing Cardmembers
Monitor Cardmember Activity: • View Cardmember Billed and Unbilled Charges • Request Credit Balance Refund
Manage the Card Program: • View Hierarchy (structure of Card program) • Track the Status of Account Maintenance Transactions • Share Program Administrator Responsibility within
Company
Online Billing Services: • Online Statements (Business Travel Account and
Corporate Purchasing Card) • Corporate Online Payments*
The following program or account maintenance functions can be performed online:
Your @ Work profile contains the different transactions (“permissions”) that can be performed online. The permissions uniquely populate your homepage appearance. If you or your company did not select permissions when you first enrolled, your profile was set up with all basic permissions (except for Corporate Online Payments *– which requires special enrollment.)
*Requires separate enrollment process.
4
Direct link: http://atwork.americanexpress.com
As a “first time user” – complete your registration and set up your ID and password. You should have received a “Welcome” e-mail* that contains an access code and link to the page displayed below. Click “I am a new user” to set up the ID and password.
*If you do not have the e-mail, contact the American Express @ Work Help Desk at 1-800-238-8087
Steps to complete your registration
5
Create an ID and password Next – create your ID and password using the security tips provided and create security questions and answers by following the prompts on the screen.
6
Complete the security prompts to finish registration
Log directly in to the @ Work website by going to http://atwork.americanexpress.com
Enter your verification pin (4 digit number) and verification password (provided to American Express when you requested @ Work access) and the access code from the “Welcome” e-mail.
7
Find applications to approve or view declined applications
Search Status
Tracking to view/find
your transactions
Global Navigation Tool bar will appear on every page
Get forms, applications, guides & more!
Overview of the Home Page The Home Page contents are dynamic based upon your @ Work permissions. This is the home page of a “Master PA” – a program administrator with all permissions.
Session times out at 30 minutes of inactivity
Need Help Buttons provide more information to complete a transaction
Broadcast Message box provides outage, alert and update information
8 How Do I…
Save Time By Having My Employees Apply For a Card Online?
Apply for Cards online 9
Click the “Process Applications” link under the Card Accounts section on the home page. Submit new applications with Create & Manage Access Keys – a fully automated process that includes e-mail notification to Cardmember applicants and Card application approvers.
Applications may also be keyed into @ Work on behalf of an employee. Creating an access key, however, saves time and ensure the online application is legible and all fields are completed.
10 Create Access Key An access key is a system-generated, unique code which is linked to one basic control account. It allows your employees to apply for Cards online and for you to control the process. Review employee applications online, electronically approve or decline and generate e-mail notices to other approving managers and Card applicants to advise them or provide a status update.
For a new Access Key: •Enter a Basic Control Account •(Optional) Select a Nickname for your access key. Click Next •Enter the Application Limit (maximum number of applications that can be issued - 10,000 is the limit). •Select a Start/End date or leave the default of two years. •Select Create Nickname
3782-XXXX-XXXXXX Rexport
11 Customize your access key with Approval Routing
09-09-11
Your code is generated and ready to send to Card applicants to apply online. Application submissions will activate the hyperlink on the Notifications section of the home page. Card applicants are advised by e-mail of the status of their application, eliminating phone calls to the program administrator.
If a Basic Control Account is enabled for additional functions, the access key may display options to enable rush delivery of a Card and/or allow applicants to select a Card type.
To receive e-mail notifications of application submissions or alert other managers regarding application submissions, Active the Approval Routing function.
09-09-13
12 Approval Routing Email Text There are four Approval Routings each with a corresponding e-mail that is triggered when the Card applicants submits their online Card application.
It is highly recommended that the Program Administrator register for the PA Only e-mail alert to receive an e-mail notice when an application has been submitted.
13 Access Key Complete • Verify your (PA) e-mail address is correct. For Approval Routing: Enter the Approvers information or leave blank if no
notification • Choose the appropriate Routing Option. Select Update. • Continue to enter all routing information after selecting the preferred routing option.
07/25/2010 07/24/2012
The access key is set up and ready to issue Card applications. Next, the Card applicant needs to be notified to apply online.
37XX-XXXXXX-XXXXX Rexport Inc.
14 Send Access Key and online application information to Card applicants
This sample e-mail form is available in the @ Work Resource Center (link always available in the upper navigation toolbar) under the “Applications & Forms” tab.
Cut & paste into your e-mail browser, include the access key code and provide your contact information before sending.
15 The Card Applicant’s Experience The Card applicant will view the screen below with the link provided in the e-mail template. They enter the access code to access the online application.
The Applicant has now received their Access Key and is ready to apply!
Step 1 of 3 1. Employee logs into
www.americanexpress.com/applyforcard 2. Enter Access Key 3. Click Next
16 Cardmember completes the online application The Card applicants completes the online application which ensures there are no missing fields. When complete, the applicant click “Next” to review the form before submission.
Note: If email address is entered the applicant will be notified through the application status
Step 2 of 3 1. Employee completes required information. 2. Click Next
Rush Card option will only display if designated at Access Key creation
17 Finish and submit the online application
555-555-5555
The Card applicant can review, make final corrections and when ready, submit the application. The submission process triggers 1)approval and/or notification emails and 2) a credit review.
18 How Can I…
View & Make Changes to Cardmember Details?
Managing changes on Card accounts (called “Profiles”) 19
On the home page, in the section Card Accounts, select the link Manage Card Accounts. The dynamic information to the right of the link changes based on your selection. This is where you can select and make changes to Cardmember account profiles.
20 Find Card Profiles 1. Select drop down arrow from Find Card Profiles menu. Select the criteria to search and fill in the search box. 2. To work with multiple Card profiles at the same time, use Advanced Search to enter multiple search criteria or
enter multiple Card accounts (up to 20 Cards can be canceled in one transaction).
John
21 Find Card Profiles – Advanced Search On the Advanced Search page, enter or select from the dropdown menus all of your search criteria refine your search. Click Search. You may also enter multiple Card accounts to work with several profiles. If you click on the More link, additional fields for Card account entry will display. Then click Search.
22x Search Results The results of your search are displayed. When working with multiple Card Profiles, two types of tasks can be performed. You can update Account information changes, i.e. cost center or you can cancel a group of Cards via the drop down menu. To select the Card profiles to update, check the box by the Card Member name or check the top box to select all Card Profiles displayed.
Click GO to process the transaction and receive a status tracking number/confirmation
37XX-XXXXXX-XXXX
John A Doe
John F Doe
John G Doe
John X Doe
37XX-XXXXXX-XXXX
37XX-XXXXXX-XXXX
37XX-XXXXXX-XXXX
23 Card Profile page The Card Profile page displays the information for an individual Card Member.
Card Member and Account Information
Statement and Spending Summary
Transaction Data
Real-time exposure
Online servicing links
Search for Card Member profiles
Access account change history
1
2
3
4
5
6
7
View key Card Member account information
At-a-glance view of Card Member spending and payment status
More comprehensive transaction and summary level data provide additional insights into program spend
View more up-to-date account information
Quick access to key servicing functions
Easily find the Card accounts you’re looking for
Additional account servicing details helps to deliver more complete Account History
24 Card Profile - Card Member Information The Card Member account information can be found at the top of the Card Profile page.
Added Feature
Important
Clicking on the email address automatically creates an email addressed to the Card Member
Helpful Instruction
Card Member status field now displays Suspended status and the suspended until date
Added Feature
Card type is depicted using an image of the Card
Added Feature
Key Card Member and Account information is available under the Card Member name
Click on the “more” link to see additional Card Member and Account information
25
View spending and payment information for a selected Card Member, as well as the statement due date and any new (“Recent Activity”) transactions.
Note: This view is a summary of activity. To view an actual PDF of the statement, from the Home Page, enter the Online Statement and Payment Center and select the control account and Card profile to view and download a statement. Statement copies are available at the Company level if applicable to your billing program.
Card Profile – Statement and Payment Summary
Summarized payment information is available at the account level
Current statement and recent activity information is summarized on the Profile page
Important
Important
26
Click Recent Activity to see recent Card Activity and Balance Summary information, as well as recent approved or declined transactions. Real-time exposure is provided at the account level.
Card Profile - Spending and Payment Information
Use the arrows to expand or hide the Pending Transactions and Posted Transactions sections. Summary-level information is available at the account level
Click See All Transactions to go directly to the full list of Pending or Posted Transactions. Data is provided at both a detailed and summary level view
The last 7 Posted and last 7 Pending Transactions are listed in the Recent Activity section
Helpful Instruction
Added Feature
Helpful Instruction
Helpful Instruction
View totals for Pending and Posted Transactions
27 Card Profile – Account Maintenance
All account related transactions can be performed directly from this page by clicking a transaction link, then following the prompts in the pop-up box. You may perform several transactions (based upon your permissions) including: Card Replacement, Card cancellation or Suspension/Reinstating a Card, Transfer Card to a different basic control account or make account information changes.
All account maintenance functions can be accessed in the Common Actions section
Links to account maintenance functions appear dynamically based on @ Work permissions and account status
Important
28 Card Profile – Account Maintenance: Replace Card To replace a Card, click the link and select the replacement type. For types “Damaged/Destroyed/Other” and “Advanced Renewal” you may elect to keep the current Card account number or have a new number issued. Status tracking confirmation will display upon successful submission.
29
1. For Emergency Card Replacement, check the Request Rush Card Delivery box and provide the Cardmember’s phone number; then Submit.
Card Profile – Account Maintenance: Replace Card
30
You may Suspend a Card. Click the Suspend Card link, select the radio button under Suspend Card and choose the suspension end date. Click Submit.
To temporarily Suspend a Card, select the Suspend Card radio button, click on the calendar to set the date to remove the suspension and submit.
Card Profile – Account Maintenance: Suspend Card
31
A canceled Card may be reinstated when it meets certain criteria, i.e. the account was in good standing at the time of cancelation and it has been less than one year. The dynamic links on the Card profile change based on prior transactions, so a canceled Card may have a “Reinstate” link display on Account Status. Click the Reinstate Card link and answer the prompts to determine if an existing Card can be used or if a new Card and/or new Card account should be issued.
Card Profile – Account Maintenance: Reinstate Card
32
Credit Balance Refunds may be requested online. The dynamic link Request a Credit Balance Refund will appear when there is a credit balance on a Card account, or on many GCG accounts. Complete the prompts, including who should receive the refund check, i.e. Card Member or Company, and click Continue.
Card Profile – Account Maintenance: Credit Balance Refund
33
Provide the address where the refund will be sent and submit. A check will be cut and sent per your directions.
Card Profile – Account Maintenance: Credit Balance Refund
34 Card Profile – Account Change History
The Account Change History is a full audit trail of transactions that have been performed on a Cardmember account profile from within @ Work. All changes made to an account, including those made by another Program Administrator or AXP Customer Service, will be shown in the Change History section.
Access account change history
Additional account servicing details helps to deliver more complete Account History
35 Card Profile – Account Change History
Click the Tracking Number link (on changes you have made) to go directly to the Status Tracking details
Helpful Instruction
Added Feature
All changes to an account, including those made by another PA or AXP Customer Service, will be shown in the Change History section
The Account Change History is a full audit trail of transactions that have been performed on a Cardmember account profile from within @ Work. All changes made to an account, including those made by another Program Administrator or AXP Customer Service, will be shown in the Change History section.
36 How Do I…
Maximize Control By Managing Spend Limits?
37 Spent Limits on a Card Profile There are two types of spend limits – those imposed by American Express based upon the credit history of the Cardmember and Company’s defined limits that may be imposed by your organization.
Both Amex-imposed and Company-defined limits can be set or modified. From the Card Profile under the Common Actions section, click on the Manage Limits link.
38 Manage PERMANENT Limits – Step 1 When you click on the Manage Limits on this Account link, a window will open to confirm the Card account number and to select the type of limit to update. Select the Permanent Limits radio button and click Next.
3782-XXXX-XXXXXX
39 Maintain Permanent Limits – Step 2 Review the information and select the options to update. Cash Limits (if applicable to your program) controls enrollment for Cardmembers to use an ATM for cash advances. Permanent Card Limits may be increased but still maintain a Monthly Limit or provide Unlimited monthly expenditures.
John Doe
40
Complete the information and click Submit. A Status Tracking confirmation will be displayed. Permanent limits take 24 hours to go into effect for accounts in good standing.
Maintain Permanent Limits - Confirm
41 Maintain TEMPORARY Limits – Step 1
9999-9999-99999
Temporary Limits may be applied to a Card account (in good standing) . From the Cardmember Profile page under section Spending and Payment Information, click on the link Manage Limits on this Account. Select Temporary Limits and click Next.
3782-XXXX-XXXXXX
42 Maintain Temporary Limits – Step 2 Enter the Expiration Date (when the Temporary Limit will expire), the reason for the temporary limit increase and select the type of temporary limit increase, Monthly Limit or Unlimited. Click Submit.
John Doe
43
Helpful Hints for Limits
1. Permanent Limit Changes will overwrite any Temporary Limits that are currently in effect.
2. The temporary limit is in effect immediately
3. The permanent limit will be updated within 24 hours. If you need this immediately, please call American Express at 1-800-238-8087.
4. For any limit change, the Account must be in current status or in good standing
44 How Can I…
View and download statements and make payments online?
45 Corporate Online Statement & Payment Center
What is the Corporate Online Statement and Payment Center?
• Corporate Online Statement and Payments Center is @ Work functionality that allows Program Administrators to:
• Review and download statements (at the company or individual Cardmember level)
• Pay any corporate account online, including Corporate Travel & Entertainment, Purchasing Cards, Meeting Cards, ABA, BTA, etc. You can pay accounts regardless of whether they are company/individual bill or company/individual pay.
• Program Administrators – faster, easier payment process • Your Company - cash flow management (CFM) clients are able to pay down sooner
to allow uninterrupted spending, avoid delinquency charges, retain company funds until payments are processed, and earn increased Membership Rewards points
• Employees - less likely to reach imposed spending limits or become delinquent
Who benefits from Corporate Online Payments?
American Express @ Work® Online Statement & Payment Center
The American Express @ Work Online Statement & Payment Center is a section of American Express @ Work® that integrates both statement and payment functionality for a complete, and efficient end-to-end online experience.
Features Include: • Individual, Combined and Consolidated Bill Statements
available to all Program Administrators
• Authorized access to online statements for executive assistants and others
• Business Travel Account (BTA) Online Statements integrated into the @ Work Online Statement & Payment Center
• Billed and unbilled balances at Card, control account, and summary levels
• Payment functionality at the Card, control account, and summary levels (one-click payment for the entire company)
Do I need to enroll separately to see statements or make payments? All Program Administrators using American Express @ Work Online Program Management have access to the @ Work Online Statement & Payment Center on their @ Work homepage to view and download statements. The features contained within the center will differ based upon the Program Administrator’s @ Work profile & permissions. A separate enrollment is required to make payments online or to view Business Travel statements.
@ Work Online Statement & Payment Center Features
Enrollment Needed?
Corporate Card Statements (Individual, Combined, and Consolidated Bill)
No
Summarized billed and unbilled balances
No
Business Travel Account Online Statements
Yes
Corporate Online Payments Yes
*To learn more and enroll, please visit: http://corp.americanexpress.com/corpstatementandpay
48
Function Authorized Banking Officer
Authorized Payer (@ Work User)
Manage banking information online X
Authorize online payers X
Pay online Optional
Schedule payments Optional
View payment history Optional
Track payment status Optional
Corporate Online Payments Includes Two User Roles WHY TWO ROLES? To enable the separation of duties between authorization of payment and execution of payment – a security best practice. This is especially important to clients who are Sarbanes-Oxley compliant. Note: Up to 10 authorized payers are allowed per company and up to 5 bank accounts can be enrolled. The two roles are: 1. Authorized Banking Officer (the person with access to the company bank account). This is
the only person that can grant access to another company employee to make payments through @ Work.
2. Authorized Payer (individual who can schedule and make payments online). This person MUST be a registered @ Work user to receive permission to make payments.
49
Enroll in Corporate Online Payments: http://corp.americanexpress.com/onlinepayenroll
Create a profile for the Authorized Banking Officer The Authorized Banking Officer (ABO for short) must go to the URL shown below and enroll in @ Work – EVEN if this person is already enrolled. A unique ID and password is required to act as an ABO.
50 Authorized Banking Officer Home Page with Enrollment Link Once the ABO has enrolled, they will receive a “Welcome” e-mail with an access code and a link to American Express @ Work. Once they have created a unique ID and password, they may access the @ Work home page and will see the “Corporate Online Payment” section displayed.
Note: Since the ABO is a unique role, the only permission they will have is to set up the Corporate Online Payment. As a result, no other permissions will be displayed on the home page. The dropdown will allow the ABO to select the CID, then select GO.
51 Enrolling the Company for Online Payments
9999-9999-99999
9999-9999-99999
555-555-5555
The registered ABO will complete the form, providing company and bank account information (up to five bank accounts may be enrolled), listing the authorized payers - up to 10 people – all of whom must already be @ Work users.
Step 1: Manage Banks:
• Company Information
• Banking Information
• Terms and Conditions
Step 2: Manage Pay Permissions
• Select @ Work User
• Assign Pay Permission
52
Enrolling the Company for Online Payments
Step 3: Assign Banks
• Choosing assigned banks to payers
Home page – Authorized payer 53
View the demo at: corp.americanexpress.com/statementandpaydemo
The authorized payer can access the Online Statement & Payment Center from their @ Work home page, select their company’s CID from the Card product options and click GO. With the new permission added to their profile, they can now schedule and make payments in addition to viewing and downloading statements at both the company or individual Cardmember level.
The Online Statement and Payment Center mirrors the hierarchy of your organization, allowing you to view and pay balances at three levels: - Company Level - Control Account Level (aka department level) - Card Level
Online Statement & Payment Center Overview
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
3782-XXXXX-0XXXXXX 000000 REXPORT
Master Summary
Basic Control Account (BCA)
John F Doe
John G Doe
John H Doe
1
2 3
View Balances Online: Control Account Level
3782-XXXX-XXXX
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
REXPORT
One click Payment
View all the Card accounts linked to a basic control account: 1. Summary of
balance for the control account with a “one click” payment button to pay the balance at the company or control account level
2. Cardmember details (address) available when click on the name
3. Cardmember transactions can be viewed by clicking on the Card account
4. Statement PDF or download (& ordering historical statements) by clicking on the icons
5. See payments scheduled
4
5 John A Doe
John F Doe
John G Doe
John X Doe
John Y Doe
1
2
View Balances Online: Card Level
1234-12341-234
3782-XXXX-XXXXX REXPORT
Cardmember transaction details display when you click on the Card Account hyperlink on the prior page. 1) Here you can view summarized account activity for a selected time period by Cardmember.
2) The transactions for the selected time period are displayed below the summary information.
John A Doe
A Merchant
B Merchant
C Merchant
1
2 3
Make a Payment: Company Level
3782-XXXX-XXXXXX
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
REXPORT
1) Within the summary section, at the company level, you may pay all accounts, link to lists of past due accounts or pay all overdue balances with one click “PAY”
2) At the basic control account level, you may also make payments by current balance in the Payment column drop down
3) You may also click a basic control account to display a list of Cards to pay at the individual level
A. Program Admin
A. Program Admin
Anew Program Admin
1 2 3
Make a Payment: Card Level
REXPORT 3782-XXXX-XXXXX
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1) When you click on a basic control account , you will see all its associated Cards. Payments can be made immediately or scheduled. Click the checkbox to select a Card.
2)Payment options at the Card level are: -Statement Balance -Current Balance -Overdue Amount -Other Amount
3) Select the payment Type from the dropdown; then click the PAY button
AMY CARDMEMBER
ANN CARDMEMBER
JOE CARDMEMBER
JOHN J DOE
JANECARDMEMBER
59
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
1234-12341-234
View Scheduled Payments: Card Level
When a payment is scheduled against a Card account, a calendar icon will appear in the PAYMENT column. Click on the schedule to view the pay schedule. NOTE: If an Authorized Payer’s @ Work status becomes inactive (no log in within 120 days) ALL payment schedules are inactivated.
JAN CARDMEMBER
JIMCARDMEMBER
JOHN CARDMEMBER
ANN CARDMEMBER
JOHN CARDMEMBER
AMY CARDMEMBER
JAN CARDMEMBER
JOE CARDMEMBER
BECKY CARDMEMBER
AMYCARDMEMBER
ANN CARDMEMBER
JIM CARDMEMBER
JAN CARDMEMBER
DAVE CARDMEMBER
60 Where Can I Go…
For additional help?
61 Home Page: Resources and Help
From the @ Work home page, the RESOURCE AND HELP CENTER provides additional information to help you manage your Card program in the most effective method possible. It contains demos, guides, payment product overviews, best practices, newsletter articles with usage tips, as well as applications and forms.
62 Additional Support
American Express @ Work “IN THE KNOW” Newsletter – Newsletter e-mailed to all current (registered) users of American Express @ Work on a quarterly basis
American Express Helpdesks – American Express @ Work: (800) 238-8087
– Manage Your Card Account (online Cardmembers): (800) AXP-1234
Demos – @ Work Demo: http://corp.americanexpress.com/atworkdemo
– Online Statements & Payment Center Demo: http://corp.americanexpress.com/statementandpaydemo
– BTA Online Statements Demo: http://corp.americanexpress.com/btastatementdemo
Reporting • Option #1 - Contact the GRC (Global Reporting Consultant) team directly at 1-800-542-0995
• Option #2: Contact their Account Manager to request access to Information @ Work; the Account Manager will then either submit a GIS Reporting request, or can contact the GRC team directly
Training/Workshops: www.americanexpress.com/paworkshops – Corporate Account Reconciliation (CAR)
– Customized Reporting
– Business Travel Account (BTA) Online Statements
By attending, viewing and/or reading this American Express Travel Related Services Company, Inc. (“American Express”) document, Company acknowledges and agrees to comply with the following confidentiality obligations (“Obligations”):
Company agrees to treat as confidential all information about American Express obtained by Company in connection with this proposal, related presentations and discussions (“Confidential Information”). Confidential Information does not include information that: (i) becomes publicly available without Company’s fault or; (ii) Company rightfully receives from a third party, without restriction, or (iii) information that is independently developed by Company, without reference to or use of the Confidential Information.
Without first obtaining written consent of American Express, Company will not disclose the Confidential Information to any third party, except that Company may only disclose Confidential Information to those of its employees and agents that require such material to evaluate this proposal and the potential business relationship, and for no other purpose. Notwithstanding the foregoing, Company may disclose Confidential Information to the extent that such disclosure is required by an order of a court or by any law or regulation; provided, however, that, where legally possible, Company will give prompt written notice of any such requirement to American Express. Company will cooperate with American Express, at American Express’ expense, with any reasonable efforts of Amex to avoid or minimize such disclosure
In the event of a breach or threatened breach of the Obligations by Company, Company will promptly give notice thereof to Amex and will take reasonable steps to enforce the Obligations, and American Express reserves all of its rights and remedies at law and equity in connection with such breach. Company will indemnify American Express for all loss or damage to American Express caused by Company’s breach of these Obligations. No representation or warranty, express or implied, is made as to the accuracy or completeness of any information that is provided in this proposal. These Obligations will survive any expiration of this proposal.
At any time and upon American Express’ request, Company agrees either to return or destroy the originals (and all copies) of such information, documents and/or materials which are in its possession or under its control. Unless extended upon mutual agreement between American Express and Company, the terms of this proposal will remain effective for a period of 90 days from the date of submission. This proposal is not a contract, nor does it imply a legally binding relationship between American Express and Company. All terms contained in this proposal, including, but not limited to, any financial and operational terms, are subject to final review and negotiation.
As part of this Proposal, American Express has attached its standard Master Commercial Account Agreement. If and when American Express is awarded the business, American Express would seek to have the applicable program and product terms & conditions contained therein govern the relationship between the parties.
Disclosure
63
