Training Module Finale

8/2/2019 Training Module Finale

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Training

Module



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Table of Contents

Front Page----------------------------------------------------------------------------------------------------1

Table of Contents------------------------------------------------------------------------------------------2

Title Page-----------------------------------------------------------------------------------------------------3

Foreword------------------------------------------------------------------------------------------------------4

Contributors-------------------------------------------------------------------------------------------------5

Acknowledgement------------------------------------------------------------------------------------------6

Introduction--------------------------------------------------------------------------------------------------7

Goal-----------------------------------------------------------------------------------------------------------8

Primary Objectives----------------------------------------------------------------------------------------8

Secondary Objectives------------------------------------------------------------------------------------8

Time Frame-------------------------------------------------------------------------------------------------9

Facilitator-----------------------------------------------------------------------------------------------------9

Infrastructural Requirements----------------------------------------------------------------------------9

Training Venue---------------------------------------------------------------------------------------------10

Participants--------------------------------------------------------------------------------------------------10

Assignments------------------------------------------------------------------------------------------------10

Module Session 1: Induction Training----------------------------------------------------------------11

Module Session 2: On-the-Job Training------------------------------------------------------------13

Module Session 3: Off-the-Job Training------------------------------------------------------------15

Module Session 4: Motivation Training-------------------------------------------------------------17

Bibliography------------------------------------------------------------------------------------------------19

Notes---------------------------------------------------------------------------------------------------------20



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Training Module:Achieving Quality through

the Eight Elements of

TQM



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Foreword

It is very vital to understand the importance of Total Quality Management in an

organization. In implementing it the effort should be streamed from the top

management down to the junior employees. If the stakeholders resist change,

everything will be useless. If the organization fails to understand its significance, the

harder it is for the company to adopt this system.

The improvement of the eight elements of TQM will help in achieving long-term

success. That¶s why it is very important that members of the organization undergo

training that targets the eight elements of TQM to every individual.

With the success of the nurtured knowledge and skills that training wish to

develop, the organization can easily adopt Total Quality Management with less hassle

and more opportunities for improvement and growth.

Ma. Aurora D. Pastolero

Vice President

Central Council for Philippine Quality Assurance



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Contributors

Kevin Jordan Villanueva

Director General, Philippine Society for Quality Inc.

Ivy Joy Estorninos

Asst. Director General, Philippine Society for Quality Inc.

Jeremy David

Head Consultant, Philippine Quality Award

Mat DioanaCigres

Consultant, Philippine Quality Award

Joy Carolino


Justin Jonas




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Acknowledgement

Central Council for Philippine Quality Assurance acknowledges the contributionof Kevin Villanueva, Ivy Joy Estorninos, Dina Cigres, Joy Carolino, Jeremy David, and

Justin Jonas for their inputs and valuable advice in preparation of this Module.

Special thanks are due Dr. Rowel Antonio, School of Accountancy and

Management of Centro Escolar University for his guidance in finishing this module.



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Introduction

Total Quality Management is a management approach that originated in the

1950s and has steadily become more popular since the early 1980s. Total Quality is a

description of the culture, attitude and organization of a company that strives to provide

customers with products and services that satisfy their needs. The culture requires

quality in all aspects of the company¶s operations, with processes being done right the

first time and defects and waste eradicated from operations. TQM has been coined to

describe a philosophy that makes quality the driving force behind leadership, design,

planning, and improvement initiatives. For this, TQM requires the help of those eight key

elements. These elements can be divided into four groups according to their function.

The groups are:

I. Foundation ± It includes: Ethics, Integrity and Trust.

II. Building Bricks ± It includes: Training, Teamwork and Leadership.

III. Binding Mortar ± It includes: Communication.

IV. Roof ± It includes: Recognition

These eight elements are the key in ensuring the success of TQM in an

organization and that the supervisor is a huge part in developing these elements in the

work place. Without these elements, the business entities cannot be successful TQM

implementers. It is very clear from the above discussion that TQM without involving

integrity, ethics and trust would be a great remiss, in fact it would be incomplete.

Training is the key by which the organization creates a TQM environment. Leadership

and teamwork go hand in hand. Lack of communication between departments,

supervisors and employees create a burden on the whole TQM process. Last but not

the least, recognition should be given to people who contributed to the overall

completed task. Hence, lead by example, train employees to provide a quality product,

create an environment where there is no fear to share knowledge, and give credit where

credit is due is the motto of a successful TQM organization.



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Goal

Enhance capacity and skills among the members of the organization in dealing with

issues related to implementing company - wide TQM.

Primary Objectives

To train the members of the organization in managing quality related issues.

Secondary Objectives

*To bridge the gap between theoretical knowledge and practice

*To increase coordination among the members of the organization

*To create opportunities for interaction between the top management and the junior

employees

*To promote experience sharing and enhance opportunities for compilation of success

stories thereby increase evidence base for effectiveness of performance.



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Time Frame

The module has been designed to provide six hours of continuous session.

Further assignments would be a part of the training. The same may be adopted by the

training institutes/facilitators or may be modified keeping in view the requirements of

individual training sessions. However, to maintain the quality of training, all the areas

must be covered. The time duration for dealing with the topics may remain the same or

show a variability of 20% depending on the expertise of the trainers and the

requirements of the trainees. This training pattern has been made taking into

consideration the busy schedules of the practitioners, who may not be able to devote

too much of their time and their regular work schedules. However, the organizing bodies

can adapt the same module with increase in time limit or number of contact sessions for

conducting their training programs depending on their resources and their participants.

Facilitators/ Trainers

A maximum of eight experts for all the sessions. This include 4 TQM facilitator, 4

Analyst/Specialist in Quality Assurance. Depending on local requirements &

infrastructure the number of experts may be increased.

Infrastructural Requirement

The proposed venues must have adequate infrastructure and facilities for

training. The basic requirements for training would be:

1. Facility for seating, presentation, group discussion ± the seating should

preferably be round table instead of class room seating to encourage participant

interactions

2. LCD projector, computer, audio-visual display, display board and black/white

boards specific requirements for individual sessions, if any, are given along with

the details of each session.



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Training Venue

The proposed venues are:

y Training Rooms

y Audio Visual Room

y Multi-Function Halls

Participants

The participants include:y Top management-Executives, CEO, Directors

y First-line managers

y Middle managers

y Junior employees

y Process Action Teams

Assignments

Assignments as outlined would be given to the participants after completion of

specified topics of training. The assignments would be practical and would not be used

to score individual participants but would be conducted to assess the understanding and

grasp of the participants for the subject concerned. The assignments would involve

group work to be conducted in groups of 2-4 participants. The trainers would compile a

set of best-conducted assignments and give a copy to all participants at the end of

training. All participants would be expected to complete their assignments within the

stipulated time as mutually decided by the trainers and the participants.



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Module Session 1: Induction Training

Induction training is a type of training given as an initial preparation upon taking

up a post. To help new people get to work. It often contains information dealing with the

layout of the firm's operating facility, health and safety measures and security systems.

Requirements:

y Audio Visual Aids

Session objectives:

y To cover all the grounds to discuss within the company in the shortest possible

time.

y To help the employee settle down and familiarize his surroundings.

To be able to cover the four types of induction training; General training, Mandatory

training, Job training, and finish with training evaluation.

Duration: 1 hour 30 minutes

Topics Methodology Benefits

Introduction of the trainer andthe participants

Presentation of the trainer Ease employeesGreat bonding exerciseSave expenses for lesserrorsIdentification of their roles and participation

Discussion of the 4 Types of Induction Training

Post Assessment Assessment sheet

Assignment:

1. What element/elements of TQM are developed in you?

2. Do you believe that the concepts of quality practiced within the organization

effective?



P a g e 1

2 o

f 2 1

MODULE SESSION 1 MODULE SESSION 1



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Module Session 2: On-the-Job Training

On-the-job training focuses on the acquisition of skills within the work

environment generally under normal working conditions. Through on-the-job training,

workers acquire both general skills that they can transfer from one job to another and

specific skills that are unique to a particular job.

Requirements:

y Audio visual aids and writing materials

Session Objectives:

y To fill areas of gaps with knowledge and skills, and change all negative attitudes

to positive attitude.

y To improve the performance of employees to enhance productivity and profit of

the organization.

y To fulfill organizational long term goals i.e. vision, and quality objectives.

y To adopt proactive and zero defect culture.

y To encourage innovative and creative ideas of employees for optimum use of

materials.


Topics Methodology BenefitsBriefing of rules to followand requirements toaccomplish

Discussion by thesupervisor

Increased productivityBetter employee retentionHigher morale

Post assessment Assessment sheet

Assignment:


2. Do you believe that accountability should be shared by everybody in the

organization?



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Module Session 3: Off-the-Job Training

Training that occurs away from the workplace and consists of internal or external

programs to develop any of a variety of skills or to foster personal development.

Requirements:

Audio visual aid

Session Objectives:

y To enhance the communication skills of the participants.

y To broaden the knowledge of the participant to the outside activities and

opportunities.

y To inculcate completely quality concepts and ideas.


Topic Methodology Benefits

Activities to do Discussion A wider range of skills or

qualifications can be

obtained

Can learn from outside

specialists or experts

Employees can be more

confident when starting job

Real life situations Simulation, Role plays and

Case Studies

Post Assessment Assessment Sheet

Assignment:


2. What significant learning have you discovered during simulations?



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Module Session 4: Motivation Training

Provides organization, motivation, leadership development skills, selling,

speaking and presentation skills training, management development, emotional

intelligence and communication skills, to get you and your people from where you are

now, to where you want to be fast.

Requirements:

Audio visual aids

Session Objectives:

y To make the participants flexible to any work requirement.

y To determine the motivators of the participants.

y To determine the obstacles that hinders the improvement of the participants.


Topic Methodology Benefits

Identification of reward and

punishment as motivation

Discussion of the trainer Employees are more likely

to perform better

Motivation that will result to

effective implementation of

TQM

Post Assessment Assessment Sheet

Assignment:


2. Do you believe in the carrot and stick method to be adopted to the employees?



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Bibliography

Induction Training, <http://www.tutor2u.net/business/people/training_induction

.asp>.

Lesson in Modules, < http://www.wssa.net/LessonModules/herbicide-resistant-

weeds/index.htm>.

Motivation Training, <http://www.leadership-and-motivation-training.com/>

.Motivation Training, <http://www.businesstrainingworks.com/ManagementTraining/

Motivation-Training.html>.

Off-the-job Training, <http://tutor2u.net/business/people/training_offthejob.asp>.

Sample Module, <http://healthymeals.nal.usda.gov/hsmrs/Idaho/Cooking_with_Whole_

Grains/002_Instructors_Guide.pdf>.

Statistical Process Control, <http://www.eric.ed.gov/PDFS/ED365885.pdf>.

The Eight Elements of TQM, <http://www.isixsigma.com/methodology/total

quality-management-tqm/eight-elements-tqm/>.

Training Module, <http://www.trainingmodules.com/contributions/designing

_training_materials.asp>.



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Notes



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Notes

Documents

Training Module Finale