TRAINing Material in ORganisational KNOWledge Management ... · PDF fileTRAINing Material in ORganisational KNOWledge Management for European ORganisations and Enterprises ... zTraining

1

SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007

TrainmorTrainmor-- knowmoreknowmoreTRAINing Material in ORganisational

KNOWledge Management for European ORganisations and Enterprises


Overview of presentationIntroductionBackground elements of the projectProject RationaleProject ObjectivesProject AimsProject’s Target GroupProject TeamMethodological approach of the projectResults and ProductsConcluding RemarksFurther Information

2


Project Objectives

To develop an integrated training framework (both in material and methodologies) for organisationalKnowledge Management (KM) providing support to European SMEs & R&D organisations and helping them to understand what KM is, what the specific methodologies supporting KM are, what resources are required to implement it and best practice


Project AimsProvide European SMEs and Public organisations with necessary toolsIncrease the competitiveness and innovation capacity of European SMEsIncrease the European business and vocational training community awarenessCultivate a common consciousness about KM in order to create the necessary supporting culture for KM in EuropeEnlarge the networking and synergies in KM between the European SMEs, the research community and vocational training organisations creating a virtual space (portal in KM) bringing together people from all these communities

3


Project’s Target Group

All European SMEsAll public organisationsPrivate business schoolsUniversity departmentsTraining organisationsBusiness associations


Project Team

IrelandIreland: WESTBICGreeceGreece: Thessaloniki Technology ParkGreeceGreece: Atlantis Consulting S.A.GreeceGreece: ALBAGermanyGermany: LiNK MVGermanyGermany: Institut pro- KompetenzGermanyGermany: BilSE InstituteAustriaAustria: MERIGCyprusCyprus: Cyprus Institute of TechnologyBulgariaBulgaria: Sofia UniversityRomaniaRomania: National Council of Private SMEs

4


Methodological approach of the project

Business and research literature reviewTraining Need Analysis (Scientific approach)Training model conception (2 models and training the trainers handbook)Training material and self audit tool development Translation and Piloting of the training material and methodologyDesign and update of the K.M portalValorisation and Dissemination


Results and ProductsInnovative and integrated training framework

HandbookSelf audit knowledge management toolPilot coursesWebsite

Raising awarenessIn the vocational training communityDevelopment of common terminology in knowledge management at EU and national level

Partnership dynamicsKnowledge share

5


For further information about the project, please contact:

ContactContact: : Project CoProject Co--ordinator:ordinator:NikosNikos KatsiadakisKatsiadakis, Thessaloniki Technology ParkManagement & Development Corporation S.A-TTP/MDC S.ATel: +30 2310 498-204, Fax: +30 2310 498-280E-mail: [email protected] URL:http://www.thestep.gr

Portal: www.trainmor-knowmore.eu


Knowledge Economy

Knowledge:attracted the interest of ancient Greek philosophers

Butduring the last decades knowledge is considered as the chiefingredient of what we buy and sell and the raw material of our

workas a result

K.M has attracted the interest of several scientific disciplines like:

Strategic Management, Change Management, Innovation Management, Organisational learning & Behavior, H.R.M as well as Information Technology

6


Defining the K.M framework

= + +IntellectualCapital:

Human Capital:

StructuralCapital:

MarketCapital:

Knowledge people takes

with them when leaving

the organisation

Organisation’sexternal

relationshipsEverything that remains in the organisation at the end of each

working day


Defining the K.M framework

Knowledge mainly exists in 2 forms in organisational contexts:

Explicit Knowledge:. It is easily expressed with texts, figures in documents and normally is easily managed by IT systems. More systematic knowledge, embedded into business process, systems

Tacit Knowledge: A deeply personal knowledge that coexists with cultural and personal values (it is context-specific), it is not easily recognized and it is built after many years of working experience. As M. Polanyi has said: “We know far more than we can tell”

7


The «cultural challenge» in K.MSome paradoxes of K.M:

we keep our own secrets… butWe ask everyone to share their knowledge

not much about ourselves… butWe know everything about our competitors

after three years we lose them due to our competitors

… butWe recruit only the brightest

we cannot easily access our knowledge store

… butWe document everything thoroughly

few people know how to locate him/her

… butWe have an expert for every question

we don’t pass on our expertise… butWe learn mostly in projects

we don’t let them use their knowledge

… butWe train our employees

Documents

TRAINing Material in ORganisational KNOWledge Management ... · PDF fileTRAINing Material in ORganisational KNOWledge Management for European ORganisations and Enterprises ... zTraining