Training Manual Sample NCR 58XX

TD-58XX ATM Copyright ACT, Inc. 2004

“Innovative Training Solutions” ™

NCR 58XX ATM Field Technician Training



Introduction

Trainer:

Field Technical training for maintenance and repair of NCR 58XX ATM

Class introductions/Background Agenda

Class schedule: 9:00-4:30 Breaks: 10:00-10:15

3:00-3:15 Lunch: 12:00-1:00

Days 1-3: Classroom instruction combined with practical exercises.

Days 4-5: “Hands-on” troubleshooting and Maintenance/ Student evaluation and testing.


COURSE OUTLINE

Day 1 • Chapter 1 Overview

• Chapter 2 Diagnostics

• Chapter 3 Power Supply

• Chapter 4 System Boards

Day 2 • Chapter 5 System Configuration

• Chapter 6 Disk Drives

• Chapter 7 SDC Sub System

Day 3 • Chapter 8 Communication Boards

• Chapter 9 Hardware Modules (Card Readers, CRT, Encryptors, Keyboards and Miscellaneous Interface )

• Chapter 10 Depository

Day 4 • Chapter 11 Currency Dispenser

• Chapter 12 Printers

• Test

• Troubleshooting

Day 5 • Troubleshooting continue

• Clean-up

• Survey


Table of Contents

Chapter 1 Overview

Chapter 2 Diagnostics

Chapter 3 Power Supply

Chapter 4 System Boards

Chapter 5 System Configuration

Chapter 6 Disk Drives

Chapter 7 SDC Sub-System

Chapter 8 Communication Boards

Chapter 9 Hardware Modules

Chapter 10 Envelope Depository and Dispenser

Chapter 11 Currency Dispenser

Chapter 12 Printers


1-1

Chapter 1

58XX Overview

TD-58XX ATM Copyright ACT, Inc. 2004 1-2

Hardware Module Location The following pages will show the hardware module location in the different 56XX ATMs. 5874 Front Access


1-3

Entering Supervisor Mode

To go from In-Service mode to Supervisor mode all that is required on some ATMs is that the cabinet or safe door be opened. On other ATMs, the mode switch on the operator panel must be transferred to the Supervisor position. The mode switch is shown in the illustration, below, of a 56XX ATM Basic Operator Panel We cover all the items that are on the Select Menu.

Select Menu


Operational Status Messages

We cover clearing the State of Health Messages

State of Health Messages 56XX ATMs have the ability to check the status of the modules within the ATM and report on them with text messages. These messages will name the device as well as indicate the module within that device that requires attention. The State of Health reporting system maintains counters on consumable items with the ATM (such as printer ribbons, depository print heads) and will produce a message to inform the operator when the consumable needs to be replenished


1-5

Practical Exercises

Practical Exercise 1: Hardware Identification Go to the following ATMs 5685, 5688, 5670 and locate the following items.

1. Card Reader

2. Safe Door Interlock switch

3. Currency Dispenser

4. Encryptor

5. Depository

6. ON / OFF switch

Practical Exercise 2: Replenish Menu, Configure Menu and Access Menu

1. Go to the Replenish menu and perform the Test Cash function

2. Perform the Init Deposit function

3. Return to the Select menu

4. Select the Configure menu and input the machine number (123456)

5. Select Print Configure to print local configuration information

6. Return to the Select menu`

7. Select the Access screen

8. Select Print Access

9. Return to the Select menu

Practical Exercise 3: Clearing State of Health

1. Open the safe door, exit and re-enter Supervisor mode.

2. Clear the State of Health 2, Currency Dispenser Presenter error

3. Select CSOH2 form the Select screen and make the selections to inform the terminal that the receipt printer print head has been replaced

4. Clear any other errors to achieve a terminal Healthy status


2-1

Chapter 2

Diagnostics


The following diagnostics are available on the NCR 56XX ATMs

• State of Health Reports, • Customer Confidence Tests, • Level 0 Diagnostics, • Level 1 Diagnostics, and • Level 3 Diagnostics

Customer Confidence Tests These tests can be used to verify the operational status of modules inside the ATM. The Customer Confidence test is selected from the Utilities menu. Level 0 Diagnostics These tests may be executed during normal start up or may be selectable using the switches on the system board. Level 1 Diagnostics To access level 1 diagnostic a NCR Field Engineering Key Disk is required. If you do not have one you will not be able to access level 1 or level 3 diagnostics.


2-3

Practical Exercises

Practical Exercise 1: Customer Confidence Test

1. From the Select menu select #7 diagnostics

Practical Exercise 2: Level 1 Diagnostics

1. Take ATM out of service

Practical Exercise 3: Level 3 Diagnostics

1. From the Utility menu select #3


11-1

Chapter 11

Currency Dispenser


Currency Dispenser

The currency dispenser consists of two main modules:

• Presenter • Pick Module

There will be one presenter with at least one pick module attach to it, you can have up to four pick modules attach at one time. PICK MODULE


11-3

Presenters

There are two types of currency dispensers:

• Enhance • P86

The following chart will show which double detect component each presenter use:

Enhanced presenter LVDT and NTS 5886 presenter LVDT

Operationally they all function in the same manner but many of the components are different between the different versions. The easiest way to identify which version you may have is to look at the following components:

• Motor drive board • Transport sensors • Pick modules ribbon cable

Enhance Presenter The Enhance presenter will not have a motor driver board and the transport sensor boards will only have the LED or photodetector on it. The ribbon cable running from the dispenser control board to the pick interface board is a 40-pin cable.


Main Motor and Vacuum Pump The main motor and vacuum pump are located above the purge bin. The main motor drives the presenter stacker assembly and the gears that turn the shafts in the pick modules vertical transport. The motor also operates the vacuum pump that provides vacuum to the pick modules


11-5

Currency Dispenser Control Board


Currency Cassettes


11-7

Pick Module Internal Timing


Practical Exercises Practical Exercise 1

1. Run the Self Test from level 1 Diagnostics

2. Observe the T-Data results

Practical Exercise 2 Practical Exercise 3

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Training Manual Sample NCR 58XX