Training JCP ICE3.0 Standard Eng-V6

2011/11/9Information and Brand Management Proprietary & Confidential

J.C. Penney Global Supplier CommunityFor Standard Solution

ICE 3.0 Global Implementation Team

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Information and Brand Management 2011/11/9www.ibmd.averydennison.com2

Agenda

• ICE 3.0 Features

• Hardware and Software Components

• InfoChain Express 3.0 Solution

• Customer Service and Support

• Questions and Answers


http://www.ibmd.averydennison.com




ICE 3.0 Features

• Real-time access to latest versions of contracts/purchase orders

• Improved amendment handling / all processing always against latest version of contract/purchase order

• Visibility to order pack & ship status from any location

• Delayed consumption of serial numbers / creation of pending pack plans

• No uploads to manage/perform

• Direct integration to Avery service bureau with on-line order tracking

• Improved reporting (multiple output formats, report scheduling)

• No client software updates to manage and install

• Business rules and output formats maintained and updated centrally






ICE 3.0 Features - continued

• No backups to manage

• Factory floor networking - improved factory floor processes not limited by software location

• Concurrent users capability for improved system efficiency, (i.e. sharing printing or scanning tasks among multiple users, or assigning tasks to different users)

• User customization options allow each factory user to choose their login page, choose their email configuration and reporting configuration

• Local language user interface






Hardware and Software Components





Hardware Requirements

• Hardware Requirements:» CPU: Pentium IV – 500 mhz or higher

» Memory: 1G minimum

» Storage: 500 MB free disk space

» Serial Port: Available 9 pin local serial port for Scanner

» Printer Port: LPT1 DEDICATED

» Administrator Access

» Broadband Access-/High Speed Internet Access 256K minimum speed › Upload speed .47MB

› Download speed 3.35 MB






• Software Requirements » Operating System: Windows 7 (recommended), XP, Vista,

Win OS 2000 (2000 not recommended)

» Internet Browsers: Fire Fox 3.6 or higher (recommended browser), Chrome 11.0 or higher is supported, Internet Explorer 8.0 or higher

» Adobe Acrobat Reader Version 5.00 or later

» Adobe Flash Player Version 9.0 or higher

» ICE 3.0 Desktop Application (provided)

Software Requirements






ICE 3.0 Components

Avery Dennison Hardware

Desktop Utility

Hardware and Software Components






Scanner - Hardware

• Casio DT-900/DT-930 Scanner

• Basic scanner operation

• Batteries handling

• Scanning shipment






Desktop Utility

• Installing the Desktop Utility

» Click Desktop Utility link in the Resources box






Desktop Utility

• Installing the Desktop Utility» Once installed, the Desktop Utility auto-loads each time

your computer starts.






Desktop Utility

• Installing the Desktop Utility

» If Desktop Utility is connected.

» If Desktop Utility is NOT connected.






Desktop Utility – Printer & Scanner

• Setting default printer» Right click on TC Desktop icon ,select Setup > Printer

Setup from the menu.






Desktop Utility – Configure the Scanner

• Configure the scanner» Right click on TC Desktop icon ,select About menu item

and confirm that you have installed version 2.0.0.1 or higher.

» Right click on TC Desktop icon, select Setup > Scanner Setup.






Desktop Utility – Configure the Scanner (2)

• Complete the scanner setup fields as follows:» Enter a scanner name.

» Select “JV100” from the firmware dropdown box.

» Select “19200” from the Baud dropdown box.

» Click Save to save the changes.

» Click Close to exit the window.






SOLUTION




Information and Brand Management 2011/11/9www.ibmd.averydennison.com17 11/9/2011Add Presentation Title on Slide Master17

Factory-Managed (Standard) ICE 2.3 and ICE 3.0 – No Process Changes

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Diapositiva 17

KC21 Josh, Looks like Step 5b is missing? Would you please send me Visio files? I have Visio 2002 so please save under the older version if you are on a higher version. Thanks, KaraKara Collin, 04/08/2011




Information and Brand Management 2011/11/9www.ibmd.averydennison.com18 11/9/2011Add Presentation Title on Slide Master18

Vendor-ManagedICE 3.0

KC22





Diapositiva 18

KC22 Josh, Is Step 3a missing? Kara Collin, 04/08/2011





ICE 3.0 Solution

• Different URL for different users to login：

» Seller› https://infochainexpress.tradecard.com

» Factory › https://infochainexpress-averyfactory.tradecard.com



https://infochainexpress.tradecard.com

https://infochainexpress-averyfactory.tradecard.com




Working with Contracts





Locating Contracts

• Locating Contracts» By Direct Search

» By Filtering






Viewing Contract Details

• View Contracts – Details» A contract consists of multiple purchase orders.

› The following fields have been moved from the contract header to the line level: Pack Type, Product Type, Delivery ID, Suffix, and Terms of Sale.






Viewing Contracts

• Contracts - View & Print• Click on the Contract number under the “Documents” section in the Order Folder

• Click on the attachment (paper clip icon) under the Purchase Order to view & print the attachment

Note: The PDF version of the Contract is not an official J.C. Penney document. Users should view the Contract attachment file from the Order Folder






Approving Contracts – Seller Only

• Approve / Reject Contracts (Seller Only)» All contracts must be approved/rejected within the Offer

Expiry Date (within 9 days of receiving the contract).› After approval, all purchase orders within contract will be active.

› After Rejection, all purchase orders within contract will be cancelled.

› Expiration: If no action is taken prior to the Offer Expiry Date, contract is voided. Upon expiration, all the orders within the contract are cancelled. Seller will have to request JCP to reissue the Contract if needed.






Approving Amendments – Seller Only

• Contract Amendment » Seller will need to approve/reject the Contract Amendment

within the Offer Expiry Date or else Contract will be expired.






• Proforma Invoice (optional-Seller only)» Can be created prior to packing and shipping.

Creating a Proforma Invoice - Seller






Updating Item Level Weights





Updating Item Level Weights

• Update Weights Prior to Creating a Packing Plan» Enter item level weights once and have the data saved on

the system for future orders; applies to all pack types.

» Carton weights will be automatically calculated when you create a packing plan.





Information and Brand Management

2011/11/9www.ibmd.averydennison.com

29

Updating Item Level Weights - continued

12

3

5

•Click the edit icon.

•Select weight UOM and enter the weights.

•Click Next to move to the next item on PO.

•Click Close once all weights have been updated.

•Click Save to save the item weight information.

1

2

3

4

5

4

*Item Weight Edit (Batch process)In order to make the same update to Item Weights for all line items, select all the line items in step 1 and click on “Edit” on the bottom of the Item List. Then follow steps 2,4, & 5






Packing Plan





Packing Plan Business Rules and Pack Types

• Packing Plan» Business Rules

› If there are multiple destinations on an order, the user will have to select one destination using the “look up” feature on the Pack Plan.

› The “Ship From” addresses is the seller’s address and will display on the carton label in the From field.

» Pack Types› Pick Pack – Override number of items to be packed per

carton. Mixed cartons can contain items that have the same Lot with up to 5 SKUs.

› Pre Pack – Specify number of prepacks per carton.› Group Lot –Only one Group lot can be packed per carton.› Garment On Hanger – Garments packed on hangers onto

racks directly placed in container.






Updating Carton Dimensions Table

1. As the Buyer, click on ‘Reference Tables’ under ‘Settings

2. Click on J.C. Penney Carton Table

3. Click on ‘Download CSV’

4. Make changes to the Reference Table (excel format) and save the file on desktop

5. Click on ‘Edit’ and browse the updated Reference Table from desktop

6. Click on ‘Upload File’

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• Creating a Packing Plan

Creating a Packing Plan

1

4

3

2






Creating a Packing Plan – continued

• Select the destination for which you would like to create a packing plan.

6

5 5






Creating a Packing Plan - continued

7

9

• Select the items to plan.

• Optionally, change the pack factor for Pickpack or PrePack orders.

• Click Plan.

87

8

9







• Assign Carton Measurements» User can enter carton dimensions while creating plan.

» User can preset carton sizes by uploading a carton table.

• Weight Information » Will be populated and calculated based on item weight

table. Refer to slide 26. 10







• Packing Plan» Landscape label

› Used only for items packed in small boxes.

› Select landscape label to be assigned to carton by checking Value checkbox.

1112






• Packing Plan» Validate and Approve packing plan

› Once the packing plan is approved, UCC numbers will be generated.


13






Viewing a Packing Plan

• Packing Plan» View packing plan






Printing Carton Labels Locally

• Printing Carton Labels» Not required for GOH orders, proceed to item scanning.






Viewing Dynamic Label Preview

• Printing Carton Labels locally» Ability to view the dynamic label.






Printing Cartons Labels Locally - continued

• Printing Carton Labels locally






Ordering Carton Labels from Service Bureau

• Ordering Carton Labels from Avery Dennison Bureau






Tracking Label Orders

• Ordering Carton Labels from Avery Dennison Bureau

» Order(s) will be routed to Avery Dennison Service Bureau

» The lead-time of labels printing: 7 to 10 working days

» Label Order TrackingKC19





Diapositiva 44

KC19 combine w/ priorKara Collin, 04/08/2011





Carton Labels

Carton label sample

Check digit

Sequence no.

Manufacturer I.D.

UCC no.

Standard label






Carton Labels

Mixed/Odd Lot

Furniture

Landscape






Deleting Cartons from a Packing Plan

• Delete Cartons» You can remove cartons from a packing plan if the cartons

have not been added to a shipment.






Item Scanning Only for GOH Orders

• Item Scan (for GOH only)» Download the scan file to one or more scanners

» Scan the OCR tickets

» Upload the scanned data to the ICE 3.0






Shipment Scan

• Shipment Scan» Not required for GOH orders, proceed to “Creating a

Shipment”.

» Scan the UCC Number on Carton label

» Upload the scanned data to the ICE 3.0






Shipment Scan

• Removing Scanned Cartons» Removing scanned cartons during scanning.

» Removing scanned cartons after uploading the scanned data to ICE.› Remove/Change Equipment ID or

› by Unscan (with scanner)






Creating a Shipment

• Generate Electronic Packing List (EPL)» The following fields are required to be populated on a Packing Manifest:

› Shipment Method, Equipment Load Type, Seal Number (not greater than 15 characters), Dimension UOM, Length, Width, Height, Volume UOM, Weight UOM, Net Net Weight, Net Weight, Gross Weight, & Equipment Stuffing Location

› Entry of container & booking # on scanner is required

› For JCP GOH Scan, entry of container & booking # on scanner & OCR tickets scanned against pack plan is required

»EPL Business Rules › Carton Shipment Scan is required for all cartons

› Packing list for single contract/booking

› Shipments created for GOH have to be created separately from shipments for any other carton types

› For GOH, send only 1 LPN (License Plate Number) for all GOH in EPL






Creating a Shipment - continued

• Create Shipment







• Create Shipment







• Create Shipment

- Once the Packing Manifest is validated and approved, the EPL will be sent to JCPenney.






Modifying a Shipment

• Modifying Shipping Information» Remove container/truck from the shipment.

» Re-open ASN.






Modifying a Shipment

• Modifying Shipping Information» Another way to remove equipment :

› edit shipping information.

› remove container/truck from the shipment.






Commercial Invoice





Commercial Invoices – Business Rules

• Commercial Invoice(Seller Only)» Commercial Invoice can only be completed after the

factory has created a shipment for the “associated purchase order.”

» Business Rules:› Can include multiple shipments belonging to the same contract per

invoice.› Only one Broker ID, FOB, and terms of payment per Invoice.› Invoice number must be unique

» Vendors can revise invoice after approval by canceling and regenerating a new invoice, however original invoice number must not be changed

» Users will need to enter the following information:› Shipment dates› FOB price at the HTS Component level

› Include any Assists, Special Program deductions etc.› Include Invoice Type (Commercial or Pro forma Invoice)






Creating a Commercial Invoice – Seller Only

• Commercial Invoice (Seller Only)






Creating a Commercial Invoice - continued

• Commercial Invoice – Identification (Seller Only)» The Invoice Rev. Number will auto-populate and should not be edited






• Commercial Invoice (Seller Only)



- Update Commissions information on the Identification Page as necessary







• Commercial Invoice - Build (Seller Only)» Adjustments, Edit Items, & Edit Components


Update HTS Information







• Commercial Invoice – Additional Terms (Seller Only)» Required Statements

› Before any invoice is approved, all invoice terms and conditions must be accepted on the Additional Terms page.







Approving a Commercial Invoice

• Commercial Invoice – Preview (Seller Only)» Validate and approve Commercial Invoice






Editing a Commercial Invoice

• Commercial Invoice - Preview (Seller Only)» You must cancel Commercial Invoice if you need to edit






Viewing a Commercial Invoice

• Commercial Invoice - View &Print (Seller Only)• Click on the Invoice number under the “Invoice” section in the Order Folder

• Click on the attachment (paper clip icon) under the Invoice to view & print the attachment

• Click on ‘Agree’

Note: The PDF version of the Commercial Invoice is not an official J.C. Penney document. Users should view the Invoice attachment file from the Order Folder






• Reports

Reports






Ending an ICE Session

• Ending an ICE Session






Next Steps

• User IDs and passwords to login to ICE 3.0 environment to be distributed at conclusion of training

• Purchase Orders loaded into ICE 3.0 for vendor and factories to process

» All orders previously “downloaded to ICE 2.3 client” and the shipment creation process has begun should be processed in ICE 2.3.

» Orders not yet downloaded to ICE 2.3 client that have a DCD date greater then 10/1/2011 will be loaded in ICE 3.0 for processing.

» After completion of the training, vendors and factories will have 90 days to complete all transactions in ICE 2.3.






Working Offline





Working Offline

• Working Offline» Why Working Offline?

› ICE 3.0 offers offline capabilities to ensure factories can perform the key factory floor processes without an Internet connection. This feature would be used in cases where Internet connection in not reliable to work online throughout the day.






Working Offline

• Working Offline» What can be done in offline mode?

› Carton labels printing.

› Reprint carton labels.

› Shipment Scanning.






Working Offline

• Working Offline» must validate that all label templates are updated before

you work offline.






• Working Offline» returning to online mode

Note: You are recommended to GO ONLINE - reconnect to the main ICE system to upload work completed at least once per day.

Working Offline






Other Information





Hardware Maintenance

11/9/2011Strategic Plan Review76

• Print head » It is recommended that the print head should be changed after printing 80,000

pieces of label

» Frequency of cleaning depends upon paper type and mechanical factors, and should be evaluated in a prototype system under normal operating conditions.

» Use 70% alcohol, cleaning pen & cleaning paper to clean print head

» Alcohol may be used to periodically to remove paper residue from the print head. Apply with cotton swab or soft cloth, using due care.

» Do not use abrasive materials in cleaning. Only clean when print head has been de-energized and cooled to room ambient to avoid thermal shock damage.

» Print heads should be cleaned at every ribbon change to extend life.

• Scanner» Handle scanner with care





Hardware Maintenance


• Links for printer drivers» http://www.monarch.averydennison.com/emea/support/printer-drivers.asp

• Installation and maintenance movie» http://systems.paxar.com.hk/ice/Printer_Movies/English/

» http://systems.paxar.com.hk/ice/Printer_Movies/Chinese/


http://www.monarch.averydennison.com/emea/support/printer-drivers.asp

http://systems.paxar.com.hk/ice/Printer_Movies/English/

http://systems.paxar.com.hk/ice/Printer_Movies/Chinese/




Best Practice

• Download maximum data of 5,000 item to the scanner

• Use more than 1-2 scanner depending on the qty and the factorylocations

• Maintain the scanner by regular checking of battery power beforedownloading data

• Check the desktop utility connection before uploading the data from scanner since sometimes data may be lost due to upload failure, and user may need to rescan the items again.

• Reopen the login account if the system remain login for a period oftime since it may lead to data loss





Information and Brand Management 2011/11/9www.ibmd.averydennison.com

Common problems

• Label Printing issue» A) Small Fonts

» B) Vertical White

» C) Ribbon Winkle

» D) Setting Issues

» E) Barcode Overlap

» F) Roller Damage

• ASN Errors






Small Fonts

• Circumstance: » The font printed on label is small.

• Occurrence: » Incorrect label format

• Solution: » Re-install the printer driver (300dpi) and

set up ICE printer as default printer from Desktop Utility.

» Contact ICE support for assistance if the above quick fix doesn’t work






Vertical White Lines

• Circumstance: » There are white / black lines shown on

carton label

• Occurrence: » Data error / Scan error

• Solution: » Clean the print head







Ribbon Winkle

• Circumstance: » There are uneven white lines / winkle

shown on carton label.

• Occurrence: » Factory might scan portion of barcode, but

buyer’s DC failed to scan

• Solution: » Re-install ribbon, clean the roller and print

head and adjust the pressure of print head.







Data unclear

• Circumstance: » The data is not printed clearly



• Solution: » Clean the print head







Barcode Overlap

• Circumstance: » The barcode overlap on 2 label

• Occurrence: » Incorrect label format, and buyer’s DC

failed to scan

• Solution: » Clean and adjust the sensor and do

factory setting







Roller Damage

• Circumstance: » Uneven white lines shown on carton label

and the test is not legible.



• Solution: » Clean the roller







ASN Errors

A) Mismatch Booking Number

Solution: a. Re-open the packing manifest

b. amend booking number under “Summary” page

c. Approve the packing manifest again

B) Mismatch Container Number

Solution: a. Mark down the manifest Ref# Re-open the packing manifest

b. remove the equipment from packing manifest under “Summary” page

c. go back to “Create Shipment” to change equipment number

d. click “Add to Shipment” to add the correct equipment back into previous manifest and approve the packing manifest again






ASN Errors

C) Mismatch Load Type


b. change the shipment load type (CY/CFS) under “Summary” page

c. approve the packing manifest again

D) Mismatch Shipment Method


b. change the shipment method / mode under “Summary” page

c. approve the packing manifest again






ASN Errors

E) Mismatch Carton Qty

Case 1: Missing cartons in sent ASN

Solution: a. check out the carton number that miss in the ASN

b. scan the missing cartons with correct container number

Case 2: Carton qty in ASN is more than the actual shipment qty and need to delete carton from ASN

Solution: a. check out the carton number that need to remove from ASN

b. Re-open the packing manifest and cancel whole ASN

c. go to “Shipment Scan” to download the carton data and re-scan with different container number to split the shipment.

d. go to “Create Shipment” and create new ASN for the correct equipment






ASN Errors

F) Duplicate Carton Number Sent in Different ASN

Solution: a. check to see if you create 2 packing manifest for same carton number

b. cancel one of the redundant ASN

c. resend final correct ASN if necessary

G) Mismatch carton weight and measurement


b. change the carton weight and measurement under “item package” page






Customer Support Contact Information

Region

TypeHong Kong China U.S.

Hotline (852) 2623 9669 86-20-34680923 (508) 383-5028

Fax (852) 2995 0077 86-20-84980660 (508) 383-5024

Email [email protected]

[email protected]

[email protected]






Questions and Answers





Configuring Printers and Scanner





Label Printer - Hardware

• Avery 6404 / AP 5.4 Label Printer» Set up label printer in MS Windows

› From your CD-ROM > Tools/PrinterDriver/9X2000XP search for the appropriate label printer driver.

Avery 6404

AP 5.4






Label Printer (cont’d) - Hardware

• Avery 6404 / AP 5.4 Label Printer» Refill ribbon and label

» Check / clean print head

» Replace print head

» Print status report and dot test report






ü X

Label Printer (cont’d) - Hardware

• Dot Test Report






Printer Menu Structure - Hardware






Scanner - Hardware

• Casio DT-900/DT-930 Scanner

• Basic scanner operation

• Batteries handling

• Scanning shipment






Key Function

S Shift

BS Back Space

CLR Clear

PW Power

L / R Scan

ENT Enter

F2 Move left (ù)

F3 Move right (û)

F4 Exit

F8 Back Light

Scanner (cont’d) - Hardware

• Scanner Key Description






Set Printer Settings

To set printer settings:

• 1) Go to windows printer settings and right click on your printer.

• 2) Select Printing Preferences.

• 3) Select Stocks tab and add a definition for each label size to be used by clicking add.






Set Printer Settings



