Training Iso 9001 Final

8/2/2019 Training Iso 9001 Final

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WELCOME TO

AWARENESS TRAINING PROGRAMME

ISO 9001: 2000

Quality Management System


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Development of ISO 9001 Standard

AQAP (1969)

BS 5750 (1979)

MILQ-9858A (1963)

ISO9001 (1987)

ISO9001 (1994)

ISO9001 (2000)

ISO9001 (2008)


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ISO

INTERNATIONAL ORGANISATION

FOR STANDARDIZATION (I S O)

BASED IN GENEVA, SWITZERLAND

STARTED OPERATIONS IN 1947.

MORE THAN 140 NATIONAL BODIESINCLUDING INDIA ARE MEMBERS

MORE THAN 130 COUNTRIES HAVEADOPTED THIS STANDARD.


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WHY ISO ?

ISO CERTIFICATION IS IDENTIFIED AS A :

BEST IN CLASS INITIATIVE IN STRATEGIC

BUSINESS PLAN

-- MONITOR , ANALYZE AND IMPROVE PERFORMANCE AND

CONFORMANCE

-- PREVENT AND REDUCE PROBLEMS (NON CONFORMANCES)

-- OPERATIONAL EFFICIENCY THORUGH PROCESSCONSISTENCY.

COMITTMENT TO CONTINUAL IMPROVEMENT

-- QUALITY ,COST , DELIVERY, CUSTOMER SERVICE ETC,

TO DISTINGUISH FROM ITS COMPETITOR

LEADING TO .NEW BUSINESS , BETTER EFFICIENCY(SAFE , RELIABLE ,

ECONOMIC ,QUICKER) , IMPROVED RELATIONS WITH

EMPLOYEES , CUSTOMERS , SUPPLIERS , STAKEHOLDERS & REGULATORS.


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8/66Innovation: A way To Remain Ahead

Road to ISO Certification

Start

ISO

Cert

ISO

Cert

3 yrs?

Decision

for ISO Cet.

INTRO.

ISO STD to

MGMT

SELECT

MR

INTERNAL

AWARENESS

MR

TRG

DOC.

CONTROL

MAKE

SOPTRG.

EMPLOYEES

DOC.

MANUAL

Q.POLICY

GAP

ANALYSIS.

INT.AUDITOR

TRAINING

PERFORM

INTERNAL

AUDIT

MGMT

REVIEWPRE-

ASSESSMENT

REGIST.

AUDIT

RE-

REGIST.

SURV.

AUDIT 3 YrsCycle

MGMT

REVIEW

PERFORM

INTERNAL

AUDIT

Yes

No


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The ISO Model

Continual Improvement of the QMS

ResourceManagement

Measurement,Analysis,

Improvement

ManagementResponsibility

ProductRealization Product

Inputs Outputs


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PDCA Cycle

2. DO

Try plan ona test basis

1. PLAN

Identify im-provements anddevelop plan

3. CHECK

Evaluate planto see if it

works

4. ACT

Permanentlyimplement

improvements


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Analysis of Data

Customer

RequirementsStatutory

Requirements

Defect Rate &

Customer Returns

QMS Control

Purchasing

Organizational

Results

Customer

SatisfactionStatutory

Compliance

QMS Metrices

Insp.& Testing

Supplier

Performance

OrganizationalObjectives


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QMS MODEL O ll


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ONIDAmay cause envyMIRC ELECTRONICS LTD

QMS MODEL Overall

QMSCertfy.

Body

Senior

MgmtHR

QAAudits for

Compliances

Reviews &

Evaluates

Certifies

Mfg

Sales /

Mktg

Customer

ServiceFinance

Finance

Accounts

Taxation

Personnel

Admin

HR

After

Sales

ServiceSales Marketing

Logistics

Prod. PurchasePlanning Maintenance

Stores

R &D

Design Developmen


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Typical Product Life Cycle

Marketing&FinalizingContract

DesigningProcurement

Process/Planning

Identifying

Inspection &Testing

Servicing

Handling,Storage,Packing &Delivery

Corrective/PreventiveAction

Nonconforming

Material Control

Mark Teststatus

ManagementResp & QSystem

Documents

Control of

Equipments

InternalAuditing/

Training

Statistics

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT


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The vast majority of ISO standards are highly specific to a particular

product, material, or process. However, the standards that have earned

the ISO 9000 and ISO 14000 families a worldwide reputation areknown as Generic Management System Standards".

"Generic"means that the same standards can be applied:

-to any organization, large or small

- including whether its "product" is actually a service,

- in any sector of activity,

whether it is a business enterprise,a public administration,

or a government department

Innovation: A way To Remain Ahead

ISO 9000 / ISO 14000 FAMILY


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Management system" refers to theorganization's structure for managing its

processes - or activities - that transform

inputs of resources into a product orservice which meet the organization's

objectives,


ISO 9000 / ISO 14000 FAMILY


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ISO FAMILY OF STANDARDS

ISO 9001 : 2000 -- Fundamentals & Vocabulary

ISO 9001 -- Requirements

ISO 9004 -- Guidelines for PerformanceImprovements


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ISO 9004 2000 SCOPE


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ISO 9004 : 2000 SCOPE

Provides guidelines and recommendationsBeyond the requirements of ISO 9001:2000& is Published together as ISO 9004: 2000

Making them Consistent Pair .

C ti l I t


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Evaluate & Select

Solution


Continual Improvement

Analyze &

EvaluateData

Establish

Objectives

Search for solutionsTo achieve the

Objective

Implement theSelected Solution

Monitor ,Analyze &Evaluate Results

Formalize the

ChangesProcess

WHAT IS QUALITY ?


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QUALITY ISCONFORMANCE TO REQUIREMENTS

RIGHT FIRST TIME

ON TIME

EVERY TIME


WHAT IS QUALITY ?

CUSTOMER SATISFACTION

COST OF POOR PERFORMANCE REPEAT BUSINESS

INCREASED PROFITABILITY

WHY QUALITY ?


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MISCONCEPTIONS OF QUALITY

QUALITY MEANS LUXURY

QUALITY PROBLEMS ARE CAUSED BYOPERATORS

QUALITY LEADS TO HIGHER COST

QUALITY PROBLEMS BELONG TO THE

QUALITY / INSPECTION DEPARTMENT HIGHER QUALITY MEANS LESSER OUTPUT

FEAR OF INCREASED PAPER WORK

FEAR OF NEED FOR MORE MANPOWER

VERY RIGID AND CUMBERSOME

QUALITY & PRODUCTIVITY CANNOT GOBESIDE

ITNA TO CHALTA HAI CONCEPTISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

TERMINOLOGY


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TERMINOLOGY

PRODUCT : RESULT OF A PROCESS.

NOTE: FOUR GENERIC CATEGORIES:

HARDWARE

SOFTWARE

SERVICES

PROCESSED MATERIALS

MAY ALSO BE A COMBINATION OF GENERICCATEGORIES.


TERMINOLOGY


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PROCESS:

A SET OF INTERRELATED OR INTERACTINGACTIVITIES WHICH TRANSFORMS INPUTSINTO OUTPUTS.

QUALITY:

QUALITY IS A DEGREE TO WHICH A SET OFINHERENT CHARACTERISTICS FULFILSREQUIREMENTS.

QUALITY CONTROL:

PART OF QUALITY MANAGEMENT FOCUSSEDON FULFILLING QUALITY REQUIREMENTS.


TERMINOLOGY

TERMINOLOGY


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QUALITY ASSURANCE:

PART OF QUALITY MANAGEMENT FOCUSSEDON PROVIDING CONFIDENCE THAT QUALITYREQUIREMENTS WILL BE FULFILLED.

QUALITY MANAGEMENT SYSTEM:

A MANAGEMENT SYSTEM TO DIRECT ANDCONTROL AN ORGANISATION WITH REGARDTO QUALITY.


TERMINOLOGY

DEFECT:

NON FULFILLMENT OF REQUIREMENT RELATEDTO AN INTENDED OR SPECIFIED USE.

TERMINOLOGY


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TERMINOLOGY

QUALITY POLICY:Overall intentions and direction of an organization

related to quality as formally expressed by topmanagement.

QUALITY OBJECTIVE :Something sought, or aimed for, related to quality.

CONTINUAL IMPROVEMENT :RECURRING ACTIVITY TO INCREASE THE ABILITY TOFULFILL REQUIREMENTS

TERMINOLOGY


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NON CONFORMITY:NON FULFILLMENT OF A REUIREMENT.

CORRECTION :ACTION TO ELIMINATE NON CONFORMITY

CORECTIVE ACTION :ACTION TO ELIMINATE THE CAUSE OF A DETECTED

NON CONFORMITY OR OTHER UNDESIRABLESITUATION

PREVENTIVE ACTION :

ACTION TO ELIMINATE THE CAUSE OF A POTENTIAL

NON CONFORMITY OR OTHER UNDESIRABLEPOTENTIAL SITUATION


TERMINOLOGY

TERMINOLOGY


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DOCUMENTINFORMATION AND ITS SUPPORTING MEDIUM.

RECORD:DOCUMENT STATING RESULTS ACHIEVED

OR PROVIDING EVIDENCE OF ACTIVITIES PERFORMED

OBJECTIVE EVIDENCEDATA SUPPORTING THE EXISTENCE OR VERIFYINGSOMETHING

VALIDATION:

CONFORMATION THROUGH THE PROVISION OFOBJECTIVE EVIDENCE THAT THE REQUIREMENTS FOR

A SPECIFIC INTENDED USE OF APPLICATION HAVE

BEEN FULFILLED.


TERMINOLOGY

DOCUMENTS


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DOCUMENTS

What is a Document

a Procedure, WI, quality Manual.

Input to Quality System.

Can be revised

Controlled document

Responsibility of controller to ensureupdation as and when there is a revision

Need to have Issue stamp.

DOCUMENT STRUCTURE ISO 9001 : 2000


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DOCUMENT STRUCTURE ISO 9001 : 2000

LEVEL - I

LEVEL - II

LEVEL - III

LEVEL - IV

LEVEL - V

ManualProcedures

Work Instructions

External Documents Documents

Records

DOCUMENT FLOW ISO 9001 : 2000


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Updation of Master Listof Documents Obsoletein Intranet

Document Preparation

Document Approval

Document submissionby dept to MR.

Updation of DocumentChange History Record& Master List ofDocuments

Note : The above flow is applicable for

1.Level 1: Manual

2.Level 2 : Procedures )3.Level 3 : Work Instructions

4.Level 4 : Formats

Disposal of Old(Obsolete Doc.)

MaintainIssuanceRecords

Document Issuance byMR.

DOCUMENT FLOW ISO 9001 : 2000

RECORDS


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RECORDS

What is a Record

Unfilled Format is a document butFilled Format is a Record

Shows compliance to QMS Documents

Out put of quality system

e.g Test report, training report, production report Can not be revised

What is data

Test parameters.

E.g test result in the check sheets/soft copy in PC

RECORDS


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Records should have

-- Identification-- Storage

-- Retrieval

-- Retention (Time Interval)

-- Disposal-- Indexing

Records should be

-- Legible

-- Identifiable

-- Traceable

RECORDS

PROCESS MODEL APPROACH


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PROCESS MODEL APPROACH

THE APPLICATION OF A SYSTEM OF PROCESSES WITH INAN ORGANISATION, TOGETHER WITH THE

IDENTIFICATION AND INTERACTIONS OF THESEPROCESSES, AND THEIR MANAGEMENT.


Understand

Markets &

Customers

Develop

Vision &

Strategy

Design

Products &

Services

Market

&

Sell

Produce

Products /

Services

Customer

Service

Typical Process Flow

ISO1994 version & ISO 2000 version Comparisons


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APC case study

sno Parameter ISO9000: ISO 9001: Remarks

94 version 2000

1 Mandatory 20 6 6 mandatory Procedures

Procedures

2 Clauses 20 8 All 20 Clauses Merged with

Eight clauses

3 Focus What we have wrote, Follow

& write what we are following

More Focus on documentation Less focus on documentation

4 Internal audit More Focus on system follow

5 Management Only Internal audit review Internal Audit Review EMR/QMR,

Review Processes rejections & actions,

Customer feedback & actions, any change

All departments involvement6 Approach Generalised Continual improvement & how systematicallyTQM/QC/ Inovation scheme /

( Other than Normal corrective actions) Six sigma,Control charts required

Training focus & results

7 corrective Just Activity verification Corrective & Preventive actions details

& Preventive Records & results of actions should have

Actions Positive Trends if any abnormality.

In Trends then some constructive action plan

ISO 2000 for continual improvement rather then only documentation

Record of corrective & preventive

actions (Quality Record)

ISO1994 version & ISO 2000 version Comparisons

More Focus On Results, Corrective actions

action against normality.

Not only for the sake of document

but to highlight the week points

Continual improvement through

Innovations

Follow what ever we have written & Results are

more Important.

More Focus on corrective & PreventiveActivities

What is New in ISO 9001 : 2000 ?


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CLAUSE STRUCTURE & TERMINOLOGY

COMMON SYSTEM PRINCIPLES WITH EMS. 9001 & 9004 CLAUSE COMPATABILITY

GENERIC REQUIREMENT FOR ALL

INDUSTRIES . 9004 TAKES IT BEYOND ISO 9001

PROCESS APPROACH

VISIBLE TOP MANAGEMENT INVOLVEMENT




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PLANNING OF PRODUCT REALIZATION

EFFECTIVENESS OF TRAINING . FEWER DOCUMENTED PROCEDURES.

CUSTOMER SATISFACTION .

MONITORING , MEASURIMENT OFPROCESSES & PRODUCTS

CONTINUAL IMPROVEMENT


EIGHT MANAGEMENT PRINCIPLES


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CUSTOMER FOCUSLEADERSHIPINVOLVEMENT OF PEOPLEPROCESS APPROACHSYSTEM APPROACH TO MANAGEMENTCONTINUAL IMPROVEMENTFACTUAL IMPROVEMENT TO DECISION MAKINGMUTULALLY BENEFICAL SUPPLIER RELATIONSHIP





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1.CUSTOMERFOCUS

ORGANIZATIONS DEPEND ON THEIR CUSTOMERS& THEREFORE SHOULD UNDERSTAND CURRENTAND FUTURE CUSTOMERS NEEDS, SHOULD MEETCUSTOMER REQUIREMENTS AND STRIVE TOEXCEED CUSTOMER EXPECTATIONS.

2.LEADERSHIP

LEADERS ESTABLISH UNITY OF PURPOSE ANDDIRECTION OF THE ORGANIZATION. THEY

SHOULD CREATE AND MAINTAIN THE INTERNALENVIRONMENT IN WHICH PEOPLE CAN BECOMEFULLY INVOLVED IN ACHIEVING THEORGANISATIONS OBJECTIVES.





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3. INVOLVEMENT OF PEOPLE

PEOPLE AT ALL LEVELS ARE THE ESSENCE OF ANORGANIZATION AND THEIR FULLINVOLVEMENT ENABLES THEIR ABILITIES TO

BE USED FOR THE ORGANISATIONS BENEFIT.4.PROCESS APPROACH

A DESIRED RESULT IS ACHIEVED MORE

EFFICIENTLY WHEN ACTIVITIES AND RELATEDRESOURCES ARE MANAGED AS A PROCESS.





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5. SYSTEM APPROACH TO MANAGEMENT

IDENTIFYING, UNDERSTANDING AND MANAGINGINTERRELATED PROCESSES AS A SYSTEMCONTRIBUTES TO THE ORGANIZATIONSEFFECTIVENESS AND EFFICIENCY IN ACHIEVING ITS

OBJECTIVES.

6. CONTINUAL IMPROVEMENT

CONTINUAL IMPROVEMENT OF THE

ORGANISATIONS OVERALL PERFORMANCE SHOULDBE A PERMANENT OBJECTIVE OF THEORGANISATION.





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7. FACTUAL APPROACH TO DECISION MAKING

EFFECTIVE DECISIONS ARE BASED ON THEANALYSIS OF DATA AND INFORMATION.

8. MUTUALLY BENEFICIAL SUPPLIERRELATIONSHIPS

AN ORGANISATION AND ITS SUPPLIERS ARE

INTERDEPENDENT AND A MUTUALLYBENEFICIAL RELATIONSHIP ENHANCES THE

ABILITY OF BOTH TO CREATE VALUE.



QUALITY SYSTEM ELEMENTS- ISO 9001:2000


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QUALITY SYSTEM ELEMENTS ISO 9001:2000


ISO 9001 : 2000

4.0. Quality Management System

5.0.Management Responsibility

6.0.Resource Management

7.0.Product Realization

8.0.Measurement Analysis & Improvement

1.0. Scope

2.0. Normative Reference

3.0. Terms and Definitions



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Q


4.1.General Requirement

4.0. Quality Management System

4.2.Documentation.Requirement


5.1.Management Commitment

5.2.Customer Focus

5.3.Quality Policy

5.4.Planning

4.2.1.General Requirement

4.2.2. Quality Manual4.2.3 Control of Documents

4.2.4. Control of Records

5.4.1.Quality Objectives

5.4.2 Quality ManagementSystem Planning



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Q



5.5. Responsibility ,Authority &Communication

5.6.Management Review

5.5.1.Responsibility & Authority

5.5.2. Management Representative

5.5.3 Internal Communication

5.6.1. General

5.6.3 Review Output

5.6.2 Review Input



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Q


6.0.Resource Management

6.1.Provision of Resources

6.2.Human Resources

6.3.Infrastructure

6.4.Work Environment

6.2.1. General

6.2.2. Competency , Awareness& Training



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Q



7.1.Planning of ProductRealization

7.2.Customer RelatedProcess

7.3.Design & Development

7.4.Purchasing

7.6.Control of Monitoring &

Measuring Devices

7.5 Production & ServiceProvision

7.2.1.Customer Related Processes

7.2.2. Determination of

Requirements related to Product

7.2.3 Review of Requirements

7.3.1.Design and Development

7.3.2. Design and Development

Inputs

7.3.3 Design & Dev.Ouputs

7.3.4 Design & Dev.Review

7.3.5 Design & Dev. Verification

7.3.6 Design & Dev.Validation



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7.4.Purchasing

7.6.Control of Monitoring &

Measuring Devices

7.5 Production & Service

Provision

7.4.1.Purchasing Processes

7.4.2. Purchasing Information

7.4.3 Verification of PurchasedProduct

7.5.1. Control of Production &Service Provision

7.5.2. Validation of Processes forProduct & Service Provision

7.5.3 Identification & Traceability

7.5.4 Customer Property

7.5.5 Preservation of Product



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Q


8.0.Measurement Analysis&Improvement

8.1. General

8.2. Monitoring &Measurement

8.3. Control of NonConforming Product

8.4. Analysis of Data

8.5. Improvement

8.5.1 Continual Improvement

8.5.2 Corrective Action

8.5.3 Preventive Action

8.2.1.Customer Satisfaction

8.2.2.Internal Audit

8.2.3 Monitoring and Measurementof Process

8.2.4 Monitoring and Measurementof Product

QUALITY POLICY-MIRC ELECTRONICS


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QUALITY POLICY-MIRC ELECTRONICS


Quality Policy

We are committed to qualityAnd

Strive for continuous improvementthrough

innovation and human development

to give the customerbetter value for money

always

Re- affirmed ( G. L. MIRCHANDANI )19. 07. 2001 CHAIRMAN & MANAGING

DIRECTOR

QUALITY OBJECTIVES-MIRC ELECTRONICS


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QUALITY OBJECTIVES MIRC ELECTRONICS


1.The product shall be designed and developed to meet thecustomers quality requirements including safety and reliability.

2.Material supply & delivery shall be in line with stated specificationwith continuous efforts to improve cost of procurement andreducing inventory level.

3.There shall be strict adherence to specifications duringmanufacturing and inspection with emphasis on statistical defectanalysis and pre vention in order to continuously improveoperational efficiency in the areas of cost of manufacturing , qualityand capacity utilization .

4.The sales and distribution network and logistics shall be organizedsuch that there is easy and timely availability of the products to thecustomer while reducing working capital deployment in FG inventoryand debtor.

QUALITY OBJECTIVES-MIRC ELECTRONICS


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QUALITY OBJECTIVES MIRC ELECTRONICS


5.There shall be constant endeavor to increasecustomer satisfaction by reducing field failure

rate continuously and by providing timely andefficient after sales service.

6.Feed back continuously obtained from customers ,

both internal and external, shall be used forimprovement of product, services and internalprocesses.

7.Employees shall be deployed with right competence whichshall be continuously upgraded with training to improve

overall performance.

PROCEDURES REQUIRED BY ISO 9001:2000


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Q

PROCEDURE FOR CONTROL OF DOCUMENTS (CL. 4.2.3)

PROCEDURE FOR CONTROL OF RECORDS (CL. 4.2.4)PROCEDURE FOR INTERNAL AUDITS (CL. 8.2.2)

PROCEDURE FOR CONTROL OF NONCONFORMING

PRODUCT (CL. 8.3)

PROCEDURE FOR CORRECTIVE ACTION (CL. 8.5.2)

PROCEDURE FOR PREVENTIVE ACTION (CL. 8.5.3)


SUPPORTING DOCUMENTS REQUIRED


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SUPPORTING DOCUMENTS REQUIREDBY ISO 9001:2000

a) PROCEDURES (THOUGH NOT SPECIFICALLYCALLED FOR)

b) WORK INSTRUCTIONS, STANDARDOPERATING PROCEDURES (SOPS)

c) FORMS, CHECKLISTS, GUIDELINES

d) WORKSHOP MANUALS

e) SERVICE LEVEL AGREEMENTS

f) DRAWINGSg) FLOW CHARTS, PROCESS MAPS


CODIFICATION DOCUMENTS ISO 9001 2000


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CODIFICATION DOCUMENTS ISO 9001:2000


C. Codification

Level - I 6 digitalphanumeric code

QMS-MIRC

Level - II 6 digit

alphanumeric code

GP / XX / XX

Gen. Proce./ Dept. Code /Sr.no

Level - III 7 digitalphanumeric code

WI / XX / XXXWork Instruction / Dept. code /Sr No.

Level - IV 10 digit

alphanumeric codeXX / XXX / A / YY / MM

Dept.code/Sr.no/ Rev status/Year & month of issue

DEPARTMENT CODING


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DEPT. CODE DEPT. CODE

R&D

PURCHASE

EXPORTS

P & A

MKTG. & SALES

SERVICE

FINANCE

CALIBRATION

AUTO INSERTION

PRODUCTION

HRD

RD

PR

EX

PA

MK

SC

FN

CL

AI

PRD

HR

CKD

SKD

ENGINEERING

QC/QA

STORES

PLANNING

MAINTENANCE

ACCOUNTS

MANAGEMENTREPRESENTATIVE

ENGINEERING

CD

SD

EN

QA

ST

PN

MN

AC

MR

ENGG

Why Quality Management System?


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y Q y g y

Reduction of Rejection

Facilitate continuous Improvement

Identification of existing and potential problems inproduct, process and system

Root Cause Analysis

Product Liability & Market Acceptance

Better Work Place and Innovative cultureatmosphere

Cross Functional cooperation

Productivity High,Lead time reduction


Why Quality Management System?


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What do I do?

How do I do?

Am I able to do it?

How well it hasbeen done?

Can I affect it?

Do I want to do it?

Can I Prove job hasbeen doneproperly?


y Q y g y

Specs, Drg, Pur requisitions,

Contracts

Procedures, Instructions,

experience, qualification,

Training

Resources, Material, Eqpt, info,

Experience, attributes

Measurement and comparison

Feedback, Involvement, C/S

MotivationRecords, certification, Audits

Need to Look for.


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Need to Look for. Quality Policy & Objectives Documented, understood,

implemented and maintained.

Responsibility, Authority and interrelation of personnel. Work Instruction, Test Engineering Procedures, Flow charts

Training .

Have been trained on the job you are performing

If we are well competent for present Job if no Skill Up

Example : During Joining Class room trainings, On the Job Trainings Or any

additional training received

Identification & Traciability .

Parts stored in the area is identified with appropriate part no.

Component storage is as per Min./Max system

Rejected material is stored in Red bin and designated area

Rejected material is Identified with appropriate markings

Failed Product or PCB is stored with Test Failure slip

Material handling through tracibility


Need to Look for.


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7S & Mind Innovation- Shop floor neat &clean-no unwanted material near our places

-Clear Gangways-Clear identification-Visual factory-positive attitude

-First accept problem ,Analyze &then come back

-we are part of problem or part of solution .

Measurements in data-Data integrity

-Data collection mechanism

Corrective & Preventive actions- Foolproof actions &systems in place

Team spirit & system follow


QUALITY MANUAL


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Q

PURPOSE

TO PROVIDE AN ADEQUATE DESCRIPTION OF THEQUALITY MANAGEMENT SYSTEM

SERVE AS A PERMANENT REFERENCE IN THEIMPLEMENTATION & MAINTENANCE OF THE

SYSTEM. THE REQUIREMENTS AND CONTENTS OF THE

QUALITY SYSTEM TO BE STRUCTURED TO ITSRELEVANT STANDARD AND DEFINED IN THEQUALITY MANUAL.

USES OF QUALITY MANNUAL


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Q

EFFECTIVE IMPLEMENTATION OF THE QUALITY

SYSTEM

COMMUNICATION OF THE COMPANYS QUALITYPOLICY, STANDARDS OR REQUIREMENTS

PROVIDING IMPROVED CONTROL OF PRACTICES

AND FACILITATING MANAGEMENT OF ACTIVITIES

PROVIDING A BASIS FOR AUDITING

PROVIDING FOR CONTINUITY OF QUALITY SYSTEM,ITS REQUIREMENTS AND METHODS DURING

CHANGING CIRCUMSTANCES