Training Handbook - May 2012 · 2012. 5. 1. · Induction Session. Agreed date at informal interview Area Manager/Head of Childminding Services SS Assistant Letter to be sent out

TRAINING HANDBOOK

MAY 2012

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INTRODUCTION TO TRAINING HANDBOOK This handbook contains all information relevant to SCMA training. It has been split into three sections for ease of use. CONTENTS Page No: Section 1: Trainer Information 3 Procedures for Recruiting External Trainers 4 One to One Induction Session 9 Section 2: Training Delivery Procedures for SCMA Staff and Trainers 10 Procedures for Delivering Induction/CPD Training 11 Procedures for Delivering Scheme of Excellence Training 17 Cancellation Procedures 22 SCMA Training Evaluation Policies and Procedures 26 Section 3: Training Delivery Code of Practice 27 Introduction 28 The Value of Training 28 SCMA’s Responsibilities 28 Staff and Trainer Responsibilities 28 Additional Trainer Responsibilities 29 Legislation 29 Information Gathered 29 Staff and Trainer Conduct 29 SCMA Elected Members 30 Photographic ID Badges 30 Quality Assurance 30 Feedback in Relation to Observations 31 Dress Code for Staff and Trainers 31 Code of Conduct 32 Complaints Procedure 32 Appendices Content Page 33

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TRAINER INFORMATION

PROCEDURES FOR RECRUITING EXTERNAL TRAINERS TASK DESCRIPTION OF TASK START

DATE COMPLETION

DATE RESPONSIBILITY

PRIOR TO TRAINING 1. Identify the need for a trainer. Area Manager/Head of Childminding Services to identify

the need for an external trainer in their area. Prior to advertising

Prior to advertising Area Manager/Head of Childminding services

2. Inform Strategic Services (SS) Assistant of new trainer to be advertised

Line Manage to inform SS Assistant that an advertisement needs to be placed for a new trainer.

Prior to advertising

Prior to advertising Area Manager/Head of Childminding Services

ADVERTISING 3. Produce advertisement The SS Assistant will forward a copy of the standard

advert to the Area Manager/Head of Childminding Services for checking. Any additions requested will be made.


Prior to advertising SS Assistant Area Manager/Head of Childminding Services

Request quotes and other relevant information

The SS Assistant will fax advert to Thomson Lowe and request quotes, deadline dates and costs.


3 weeks before closing date

SS Assistant

Check costs and other information with the Area Manager/Head of Childminding Services

The SS Assistant will check costs and other relevant information with the Area Manager/Head of Childminding Services before going ahead with the advert.



SS Assistant

Confirm advert with Thomson Lowe

The SS Assistant will then contact Thomson Lowe to confirm that the advert ha to go ahead and which newspapers it is to appear in.



SS Assistant Area Manager/Head of Childminding Services

New post memo Memo with job advert to be sent to: Elected Members within that LA area Regional Staff and anyone else who should know, i.e.’ Group Contacts within that LS area, Vice-Presidents.


SS Assistant

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APPLICATION PACKS Produce Application Packs It is the responsibility of the SS Assistant to produce the application packs

to be sent out. These are to include:

• Interest Letter – as shown in Training Handbook

• Application Form

• Trainer Person Specification

From advert date

Until closing date

SS Assistant

Distribution of Application Packs

All applicants must write in for an application pack. Those who phone in before the closing dare are asked to write in. When requests for application packs com in, these must be posted out the same day - First Class. A few days before the closing date we can post out or fax the information to the applicants when requested over the telephone. These people are reminded of the closing date.

From advert date

Until closing date

SS Assistant

COMPLETED APPLICATION FORMS

Open and date stamp application forms

All application forms are opened and date stamped by the SS Assistant. On arrival Until closing date

SS Assistant

THE CLOSING DATE Copies of application forms

sent to Area Manager/Head of Childminding Services

The SS Assistant will make copies of the application forms and send to the Area Manager/Head of Childminding Services. Originals are stored at Head Office

On closing date or up to 3 days later

On agreed selection date

SS Assistant

Selection of trainers On receipt of application forms use SCMA training framework criteria to select suitable applicants for an informal interview and inform SS Assistant of the names of those trainers.

Within 3 days of closing date

At least 1½ weeks before interview

Area Manager/Head of Childminding Services

Invite prospective trainers for interview

Telephone prospective trainers and arrange an informal interview. Arrange with Strategic Services to send out Trainer Information Pack.

Once selected from application

Before interview date


INTERVIEWS Conduct informal interview Using SCMA Training Handbook, assess previous experience and ascertain

applicants understanding of role of a trainer. Public Liability insurance, membership of SCMA and signing a consultancy agreement to be discussed. Inform SS Assistant of successful applicant.

Once suitable date agreed

On agreed date Area Manager/Head of Childminding Services

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Offer Letter Offer letter to be sent out to successful applicant After interview Up to 3 days after interview

Area Manager/Head of Childminding Services SS Assistant

AFTER INTERVIEWS Paperwork Area Manager/Head of Childminding Services must collate all related

paperwork from interviews and pass onto SS Assistant. After interview Up to 3 days

after interview Area Manager/Head of Childminding Services

Personnel File A personnel file is set up for the successful applicant. When job is accepted

Up to 2 days after the job has been accepted

SS Assistant

Paperwork All correspondence, application forms, etc must be kept for 1 year for unsuccessful candidates and for 6 years if a contract is signed. These are kept secure within the SCMA Trainer personnel files. Copies of unsuccessful applications and other material must be shredded after timescales have passed.

After interview Area Manager/Head of Childminding Services SS Assistant

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INDUCTION Induction of trainer If trainer applicant is suitable, a one to one introduction session is organised.

A Training Handbook and associated equipment (a flipchart pad, a pack of marker pens, a pack blue tack, a pad of post its, a copy of Safe and Secure, a copy of the National Care Standards and a photographic ID badge) must be requested from SS Assistant, giving a realistic timescale prior to One to One Induction Session.

Agreed date at informal interview

Area Manager/Head of Childminding Services SS Assistant

Letter to be sent out. Standard letter and two copies of the Consultancy Agreement to be sent out to successful applicant.

After accepted as a trainer

SS Assistant

One to One Induction Session

Discuss consultancy agreement, fees structure, membership of SCMA, Public Liability insurance requirements, relevant papers and procedures as outlined in the Training Handbook.

At one to one interview

Prior to delivering SCMA training


Signed Consultancy Agreements returned

On receipt of both signed Consultancy Agreement the SS Assistant should arrange to have them signed by the CEO. Once this has been done one is put it into the applicants personnel file. The other is posted (first class) to the trainer along with the standard letter.

On receipt Within 3 days of receipt

SS Assistant

Update Trainer List The new trainers details should be added to the Trainer List and emailed to the Head of Childminding Services

On receipt Within 3 days of receipt

SS Assistant

Induction Training Where possible, new trainers attend a 2 day SCMA Training for Trainers programme. Alternatively, arrange for trainer to receive Training and Learning with SCMA Open Learning Pack from Marketing Services



Area Manager/Head of Childminding Services MS Assistant

Job Shadowing Arrange for new trainer to job shadow an employed trainer at sessions they are expected to deliver. Send trainer notes for session one week before job shadowing date. This must be requested from Marketing Services (MS) Assistant within appropriate timescale.

Prior to delivering their first training session


Area Manager/Head of Childminding Services MS Assistant

Trainer Support New trainer should receive support either by telephone e-mail or visit to ensure that they are comfortable with the training material, have access to all necessary equipment, understand the procedure for returning relevant paperwork, are informed about any special arrangements and have the opportunity to ask questions.




Ongoing Support Employed trainer facilitates at new trainer’s first training session then continues to support using observation paperwork in SCMA Training Handbook. All trainers attend 2 support sessions per year. All trainers receive SCMA magazine, local/national newsletters and training bulletins, ‘Care’ newsletter.

At first training session

Ongoing Area Manager/Head of Childminding Services

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Personal Development Training needs and the opportunity to attend skills development training session to be discussed and recorded. Trainers are expected to attend training on an annual basis.

At trainer support session


MONTHLY AND ANNUAL CHECKS

Membership renewal Check the database to see when memberships are due for renewal. Ongoing At the end of each month

SS Assistant

Standard membership renewal letter to be sent out to trainers after checking with Membership services that they have not already sent a letter out.

Ongoing At the end of the month prior to expiry.

SS Assistant

Update the spreadsheet and send to Head of Childminding Services. Ongoing When updated SS Assistant Public Liability Insurance

renewal Check the database to see when the public liability insurance expires. Check with Head of Childminding Services to see if they are currently delivering training – if they are, send out a standard renewal letter.

Ongoing At the end of each month

SS Assistant

When a trainer renews their public liability insurance they will send in a copy of it to be put into their personnel file in head office.

Ongoing On receipt SS Assistant

Update the spreadsheet and send to Training Services Manager. Ongoing When updated. SS Assistant Ongoing Training Head of Childminding Services will inform trainers of training opportunities by

email. Ongoing When available Head of

Childminding Services

Observations Head of Childminding Services will inform trainers of observations as per the procedures set out in the Training Handbook.

Ongoing When required Head of Childminding Services

RESIGNATIONS A letter should be sent to the CEO at head office by the trainer stating that they are resigning as an SCMA trainer.

On receipt On receipt External Trainer

Resignation letter from the trainer should be countersigned by SCMA’s CEO and returned to SS Assistant.

On receipt On receipt Chief Executive Officer

Standard resignation acceptance letter should be sent out to external trainer. On receipt On receipt SS Assistant Update the spreadsheet and send to Head of Childminding Services. Ongoing When updated SS Assistant A copy of the resignation letter should be put into the trainer’s personnel file. When required When required SS Assistant Inform appropriate Area Manager of external trainers resignation. When required When required Head of

Childminding Services

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ONE TO ONE INDUCTION SESSION

1. Meeting arranged with new trainer to introduce the Training Handbook. Talk through the contents

and answer any questions. 2. Discuss and agree consultancy agreement. 3. Trainers will be issued with a photographic ID badge which is to be worn when delivering training on

behalf of SCMA. 4. Discuss accountability for own tax and self-assessment. Trainers are required to send an invoice into

Head Office. 5. Discuss evaluation procedures and expected return dates. The participants’ evaluation forms should be

returned to the relevant member of staff. The summary evaluation report should be returned to Marketing Services at Head Office.

6. Discuss the Attendance Register and stress the importance of keeping the records up-to-date on a

weekly basis. The register should be returned to Marketing Services at the end of each course. In the case of Scheme of Excellence at the end of each session.

7. SCMA will endeavour to ensure that all venues used for training can provide refreshments; however,

where this is not possible, the trainer may be asked to provide tea/coffee, bottled water and biscuits. Any provisions purchased should be shown on the invoice to be sent to Head Office along with ALL receipts. If receipts are not provided, SCMA will not reimburse these costs.

8. Discuss training packs and explore the trainer’s understanding of the session plan and trainer notes.

Discuss the need to familiarise themselves with the handouts. Discuss training programme guidance sheets. Talk through the training course and answer any questions.

9. Discuss monitoring and evaluation of training delivery. The observer will carry out at least one

observation visit during the trainer’s first training course. Thereafter, any observation/assessment visit will occur bi-annually or as necessary.

10. An appropriate person will continue to support the trainer as necessary. This includes:

• Ordering training materials for trainers.

• Ensuring that trainers receive up to date information about amendments to training packs.

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TRAINING DELIVERY

PROCEDURES FOR SCMA STAFF AND TRAINERS

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National Training Plan Bookings Procedure

Task Description Start date Responsible Contact CDO/trainer regarding their availability for the CPD workshop or Induction training.

Find out from CDO/trainer what resources they would require Marketing Services/Head Office to arrange for them e.g. is their trainer pack up-to-date? Do they require acetates or powerpoint? What equipment do they require to be booked for their use at the venue e.g. projector, flipchart stand, paper etc.? Trainers invoice is to be sent into Head Office.

9-12 weeks before training.

MS Administrator (MSA)

Contact venue(s) regarding availability. CDO (or MSA if using a trainer in a non-staffed area) to book venue and equipment where necessary (e.g. projector, catering, flipchart stand, paper etc.).

9-12 weeks before training.

CDO or MSA

Invite Guests Contact the Social Care and Social Work Improvement Scotland (SCSWIS) and/or Business Gateway to invite them to attend and deliver their part – if applicable e.g. for Induction Training.

8 weeks before training

CDO or MSA

Create proforma and send to Corporate Services Administrator (CSA).

Create a new training proforma and send to Corporate Services Administrator (CSA) for inclusion within NTP and addition to Training Database. Include opening date for accepting bookings, booking fee or full payment required (ILA/self-pay), additional information e.g. participants are required to bring a packed lunch.


CDO or MSA

Ensure all information to be added to invite letter/email is accurate.

CPD workshops: All childminders within Local Authority area and within cluster areas. Induction: Potential childminders who have received a becoming pack in the last three months or from first of month previous to last Induction that took place. Also use waiting/interest list for catch-ups or for potential childminders who would not be captured within report from database e.g. have bought an Introductory Information Pack therefore their status on the database has changed from ‘Recruitment Pack’ to ‘Intro Pack’.


MSA

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Invite Letter A work request form will be produced at the time of creating the new training proforma and will include all relevant information included on the new training proforma. The letter will be formatted to SCMA’s Corporate Image. Marketing Services should check that the information on the work request form is the same as the NTP. Any discrepancies should be highlighted by email to CSA and MSA. Letter can be produced once clarification from either CSA or MSA is received.


MSA Administrative Assistants (AA)

Letter to be checked by Communications Co-ordinator

Once the letter has been produced, a pdf copy should be emailed to the Communications Co-ordinator for checking before being circulated to the candidates. Once the letter is confirmed approved, they should be emailed where possible and posted out first class to the rest of the recipients.


AA

Dealing with bookings via telephone. Before you take a booking the Head Office staff member should check what the opening date is (7 working days after letter is posted). No bookings should be taken before this date. Bookings will be accepted via telephone. We will not accept bookings for friends or family. Staff member to check the database to identify if the childminder has attended this workshop previously. If so, staff member to advise childminder. It is still the childminder’s decision whether to attend again.

As and when received

Head Office staff member

Minimum and Maximum numbers. The minimum number of participants on training should be six and the maximum is 20. Two places will be available for candidates needing to catch up on Induction Training.

Interest Lists. The Interest list will only be used if training is full and someone cancels their space, childminders will not be guaranteed a space on the next available workshop if they are on the interest list, although it will assist NTP team in recognising need/demand for a particular CPD workshop in a particular local authority area.

Dealing with last minute bookings. If a candidate contacts Training Services for a last minute booking and there are places left, they can be booked onto the training. The attendance register should be updated and emailed to the field staff/trainer.

Last 2 working days before training takes place.

AA

Advise CDO/trainer of course take up. The MSA should inform the appropriate field staff of the number of candidates booked onto the training.


MSA

Confirmation Letter. Auto-generated by the database to be sent by email where possible. Any participants who do not have an email address registered on the contacts database will have a letter auto-created which will be posted next working day by the person sending out the membership/insurance

When booking taken.

AA

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renewals/orders (the batch). Training Materials. A work request form will be produced by MSA at time of sending new

training proforma to CSA. The materials will be sent to the appropriate CDO/ trainer; along with an attendance register which states the confirmed candidates’ details. Order the following:

• Trainer Pack as required

• Handouts for all sessions: The total amount of copies to be sent should be the total number of bookings plus five, up to a maximum of 20 sets of materials. E.g. if there are 11 bookings, then 16 sets of candidate materials should be sent. If CDO/trainer have any left over’s, these should be returned to Head Office along with appropriate registers/evaluations. In the case of Induction catch-ups, they may keep the handouts for the catch-up attendees e.g. keep session two handouts if potential childminder missed session two. If they are not used at the next Induction, they can be returned to Head Office.

• Official paperwork

• Evaluation and monitoring forms

• Attendance Register


MSA Trainer

Attendance registers/evaluations

Once the training has taken place the attendance registers, staff/tutor and candidate evaluation forms should be posted into Marketing Services for adding the information to the training database. Marketing Services will collate the candidate evaluations and email the results to the field staff. All evaluations and attendance registers should be filed at Head Office and kept for a minimum of two years.

No later than 2 weeks after training

Trainer AA MSA

Certificates Once evaluations and attendance registers have been received by Head Office, an AA (Fiona Small) will check that all required returns have been received and will either pass the paperwork onto the CSA or contact CDO/trainer with regards to the missing paperwork. The CSA will update the training database (and the interest to note any Induction catch-ups). The CSA will then pass the attendance register and evaluations to the MSA will produce a certificate request form for completion by an AA.


AA MSA CSA

Non-confirmed attendees No candidates should just turn up at training; they must confirm with On day of training. Trainer

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Training Services that they are attending. If unexpected candidates turn up, the trainer must explain they don’t have the person on the register and must turn them away

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DELIVER TRAINING Task Description Start date Responsible

Trainer/candidate evaluations and attendance register.

Participants to be asked to check that the information on the register is correct and to correct or complete wrong or missing information. Participants must sign the attendance register at each session they have attended. It is not acceptable for the trainer to tick the register as this will not meet the criteria for claiming the ILA payment from ILA Scotland. Candidates to complete evaluation form at the end of the last session. Staff/trainer monitoring/evaluating form to be completed by trainer at the end of the session as appropriate. All evaluation forms are to be returned to Marketing Services with the signed attendance register. The evaluations will be collated by Marketing Services at the time of producing the certificates. A copy of the evaluation will be emailed to the CDO/area manager for information.


Trainer AA

Missing Information. If Marketing Services do not receive all of the information, they will initiate an email asking for what is missing to be returned to them within one week. This information and the dates will be recorded by Marketing Services on the training database.

2 weeks after training

AA

Informing Line Manager. An email will be sent to the appropriate Line Manager to inform them that not all of the paperwork has been submitted to Head Office with the set timescale.

When email has been sent out

AA

Telephone Call. Trainer to telephone Marketing Services to inform them that the missing information has now been sent into Head Office.

On completion Trainer

Failure to Comply. If, after receiving a letter from Marketing Services the missing paperwork is not forthcoming, an email will be sent to the Head of Childminding Services and copied to the appropriate Area Manager for formal action to be taken.

Within 2 weeks AA

Recurring Problem Staff – this will be brought up at the next Support and Supervision meeting. Trainer – this will be fed back via the Head of Childminding Services.

As appropriate Area Manager or Head of Childminding Services.

ON COMPLETION

Certificates Once all necessary paperwork has been returned to Marketing Services, certificates will be issued to those who have completed the Induction Training or the certificated CPD workshop. Information will also be

On completion and receipt of paperwork

Marketing Services

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recorded on the training database.

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PROCEDURES FOR DELIVERING SCHEME OF EXCELLENCE TRAINING - This section will be updated after the Scheme of Excellence reaccreditation. TASK DESCRIPTION OF TASK START

DATE COMPLETION

DATE RESPONSIBILITY

PRIOR TO TRAINING 1 Collect Participants’

Information Collate name, address, telephone and email address for participants. (15 – 20 participants per programme).

Prior to training Prior to training Staff member responsible for training

2 Organise Training Book dates, times and venue to suit trainer. Send email/letter to trainer with details.

6 weeks prior to delivery

Staff member responsible for training

3 Organise a Trainer (if required)

Book a trainer. Discuss and record timescales for paperwork and an invoice to be sent into Head Office.



4 Work Request Complete a work request for an Invitation Letter to be sent out to participants. Send participant details with work request to Marketing Services.



5 Invitation Letter Details of participants to be inserted into the Invitation Letter and then sent out to participants. This information to be recorded onto the training database.

As per work request

As per work request

Marketing Services

6 Materials Required Order the following from Head Office:

• Trainer Pack

• Handouts for all sessions

• Official paperwork

• Evaluation and monitoring forms


1 month prior to training


7 Attendance Register Attendance Register has to be sent out to external trainer. If amendments are made to the register by the CDO, then the trainer must be informed by telephone and confirmation sent either by email or letter.

1 week prior to training


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FACILITATE

SUPPORTED STUDY SESSIONS

8 Evaluate Training Participants to complete evaluation form at the end of the last session.

On completion of each session

On completion of each session

Staff member/ trainer responsible for training

9 Evaluation Report Collate the information from the participants’ evaluation forms and compile a report. Return the report to Marketing Services. Evaluation forms to be retained by the staff member responsible for initiating the training.

Within 1 month of completion of session 10



10 Staff/Trainer Monitoring Form

Complete the staff/trainer monitoring form and return it to Marketing Services.




11 Assignments/Key Tasks and Outputs

Ensure that all candidates have handed in:

• 4 Assignments

• 4 sets of Key Tasks and Outputs

• Candidate Record Sheets

• A signed ‘Description of Work Submitted’ form for each of the units (4)




12 Returning Information The following information must be returned to Marketing Services prior to certificates being produced:

• Collated Participants’ Evaluation Report

• Staff/Trainer Evaluation Form


• 4 Assignments

• 4 sets of Key Tasks and Outputs

• A signed ‘Description of Work Submitted’ form for each of the units (4)

Within 1 month of completion

Within 1 month of completion


13 Recording Information Marketing Services will record information once it comes into Head Office. Fill in candidate record sheets

The day the assignments are received

No later than 2 working days after receiving the assignments

Admin Manager

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14 Inform Head of Childminding Practise Development

Marketing Services will inform the Head of Childminding Practise Development (HCPD) that they have received candidates’ work which needs to be sent out to a external marker.

Once recorded on training database

Once recorded on training database

Admin Manager

15 Contact External Marker Telephone external markers to find someone who will be able to mark the assignments. Inform Marketing Services which marker the candidates’ work will be sent to.

Once informed of assignments arriving at Head Office

Within 1 week Head of Childminding Practise Development

16 Recording Information The first section of each candidate’s record sheet must be filled in by the Admin Manager. The candidate record sheet is then filed in the folder on the bookshelf in the Marketing Services room. These are in local authority order and then in alphabetical order by candidate’s surname

Once informed of external marker

3 – 4 days after HCPD informing of marker

Admin Manager

SENDING TO EXTERNAL MARKER

17 Courier assignments to marker

All assignments must now be couriered to the external marker using a consignment note. These can be found in the Interlink folder on the bookshelf in Marketing Services. To be included in he box are the following: Letter to marker Sample invoice Marker’s checklist

Once information is added onto the training database

3 – 4 days after HCPD informing of marker

Admin Manager

ASSIGNMENTS RETURNED FROM EXTERNAL MARKER

18 External Marker External marker to mark the candidates’ work in line with the guidelines supplied by SCMA. Fill in the relevant paperwork.

When received Within 6 weeks of receipt

External Marker

19 Courier Contact the courier and make arrangements for uplifting and delivering the candidates’ work back to Head Office.

Once marked Once marked External Marker

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20 Marked Assignments If assignments are not back within 6 weeks, the Admin

Manager will inform the Head of Childminding Services who will chase up the marker.

3 days after the deadline has passed

As soon as informed by the Admin Manager

Admin Manager / Head of Childminding Services

21 When assignments are returned from marker

Admin Manager must inform HCPD that marked assignments have been returned to Head Office. Of those returned, 10% must be internally verified.

When assignments are in Head Office

5 working days after receiving marked assignments

Admin Manager

22 Candidates to receive a certificate

All candidate record sheets must be filled in at the appropriate section, photocopied and then filed in order. The information must be added to the training database. Each candidate’s assignments must be posted back to them along with the following:

• Certificate

• Letter

2 – 3 days after assignments have been received


Admin Manager

23 Candidates to re-submit All candidate record sheets must be filled in at the appropriate section, photocopied and then filed in order. The information must be added to the training database. Each candidate’s assignments must be posted back to them along with the following:

• Re-submission Letter

2 – 3 days after assignments have been received


Admin Manager

RE-SUBMITTED ASSIGNMENTS

24 Candidate Record Sheets to be filled in

Admin Manager will fill in the candidate record sheets at the appropriate place and photocopy. The information must also be put into the training database.

2 working days after receiving re-submission


Admin Manager

25 Post to Head of Childminding Services

If the Head of Childminding Services is going to be in the office within 2 days, place the re-submissions in her mail box. Email Head of Childminding Services to inform her about re-submissions; otherwise, these should be posted out.


No later than 3 working days after receiving re-submission

Admin Manager

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26 Marking of Re-submissions The Head of Childminding Services will mark the re-

submissions and then complete the appropriate part of the candidate record sheets. Once this has been done, they will be posted into Head Office to be processed.

1 day after receiving re-submission

Within 1 week Head of Childminding Services

27 Processing at Head Office The appropriate part of the candidate record sheet must be filled in, photocopied and placed in the correct folder

1 day after receiving re-submission

Within 1 week Admin Manager

28 Post re-submitted work to candidate

The candidate’s re-submitted work should then posted back to them with the following enclosed:

• Certificate

• Letter

1 day after receiving marked re-submission

Within 3 working days of receiving re-submission

Admin Manager

29 External Verification Candidates may be asked to return their work to Head Office in order for it to be externally verified.

When asked for When asked for HCPD / Marketing Services

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National Training Plan Cancellation Procedures

In the event that any training has to be cancelled, for any reason, then the person who initiated the training should inform the Corporate Services Administrator (CSA) who will use this information to update the National Training Plan. This is important as the information will be used to inform others when compiling reports and for putting together future proposals.

Lack of Support - Cancellation Task Description Start date Responsible

Review number of registered participants

At 2 weeks prior to a CPD workshop or Induction training, the Marketing Services Administrator (MSA) confirms the number of people registered on the course and contacts the relevant field staff person/Area Manager. **For a course to proceed there must be a minimum of 6 registered attendees (maximum of 20). If the relevant field staff person feels the course should be cancelled due to lack of interest, they should inform the Marketing Services Administrator (MSA), Corporate Services Administrator (CSA) and their Area Manager using the Changes Pro-forma.

2 weeks prior to commencement of CPD workshop or Induction training.

MSA/CDO/Area Manager

Contact Trainer Once the relevant field person/Area Manager decides to cancel a training event, the trainer should be informed immediately; initially by telephone and subsequently by email, giving the reason for the cancellation. At the same time, a Changes Pro-forma should be completed by MSA and sent to the Corporate Services Administrator (CSA).

Minimum of 7 days notice prior to commencement of training.

MSA/Area Manager

Contact Head Office MSA completes a ‘Changes Pro-forma’ listing what training is being cancelled and the reason why. Pro-forma is sent to CSA and copied to CDO/Area Manager.

On the day of cancellation.

MSA

Send letter to candidates Send cancellation email/letter to all candidates who have been confirmed to attend the course giving an explanation. If possible, provide them with any new details (date, venue, time, etc).

As soon as possible after the decision to cancel the event.

MSA

Telephone candidates if necessary In the event there is not enough time to send an email/ letter, an initial telephone call should be made to everyone followed by an email/ letter.

As soon as possible after the decision to cancel the event.

MSA

Update National Training Plan Cancellation to be recorded on NTP. Once decision is taken.

CSA

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Venue Cancellation

Task Description Start date Responsible Contact Trainer In the event that the venue has to cancelled, the venue should inform

the CDO, MSA or Marketing Services. Once we find out that the venue will be unavailable, the CDO and trainer should be informed immediately; initially by telephone and subsequently by email/letter, giving the reason for the cancellation.

7 days prior to commencement of training.

Venue Caretaker CDO MSA

Contact Head Office The CDO or MSA completes a ‘Changes Pro-forma’ listing what training is being cancelled and the reason why. Pro-forma is sent to CSA and copied to the Area Manager.


CDO MSA

Telephone candidates if necessary In the event there is not enough time to send an email/letter, an initial telephone call should be made by the CDO or Marketing Services to ensure that candidates do not turn up at the venue and find it closed.

On the day of the cancellation of the training. Email /letter to follow within 7 working days.

CDO MSA


Minimum of 7 working days notice of the training.

MSA

Notice at venue The appropriate field staff person should arrange with the venue to have a notice put up on the venue door explaining what has happened.

On the day of the training.

CDO MSA venue caretaker


CSA

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Cancellation due to Staff/Trainer Illness

Task Description Start date Responsible CDO/Trainer contacts MSA Trainer should contact the CDO, MSA or Marketing Services

immediately so that alternative arrangements, if possible, can be made.

At onset of illness. CDO Trainer

Booking another trainer If the COD or MSA can get another trainer who is able to deliver this training at short notice then they can pass the relevant information to them and also contact the CSA and Area Manager. The venue should also be advised of the change to the trainer if the original trainer is a keyholder for the venue.

Once contacted by previous trainer.

CDO MSA

Contact Head Office If the training does need to be cancelled, the MSA completes a ‘Changes Pro-forma’ listing what training is being cancelled and the reason why. Pro-forma is sent to CSA and copied to the Area Manager.


MSA

Telephone candidates if necessary In the event there is enough time to do so, even on the day of the event, an initial telephone call should be made by Marketing Services or the CDO/trainer, if outwith office hours, to ensure that candidates do not turn up at the venue and find the training cancelled.

On the day of the cancellation of the training. Letter to follow within 7 working days.

MSA CDO/trainer


Within 7 working days of the training

MSA

Notice at venue The CDO/trainer should have a note of the venue telephone number with them. The CDO/Trainer should arrange with the venue to have a notice put up on the venue door explaining what has happened.


Field staff / venue caretaker


CSA

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Cancellation due to Staff/Trainer Accident – procedure is dependant on timing of the accident

Task Description Start date Responsible CDO/Trainer contacts MSA The trainer should contact the CDO, MSA or Marketing Services

immediately so that alternative arrangements, if possible, can be made.

As soon as possible. CDO/trainer

Booking another trainer If the CDO or MSA can get another trainer who is able to deliver this training at short notice then they can pass the relevant information to them and also contact the CSA and Area Manager.

Once contacted by previous trainer.

CDO MSA

Contact Head Office If the training does need to be cancelled, the MSA completes a ‘Changes Pro-forma’ listing what training is being cancelled and the reason why. Pro-forma is sent to CSA and copied to the Area Manager.


MSA

Notice at venue The CDO/trainer should have a note of the venue telephone number with them. If possible, they should contact the venue and ask them to put a sign on the door explaining that the trainer has had an accident and that someone will contact them as soon as possible.


CDO/trainer Venue caretaker

Telephone candidates if possible In the event there is enough time to do so, even on the day of the event, an initial telephone call should be made by Marketing Services within office hours.

On the day of the cancellation of the training.

Marketing Services


Within 7 working days of the cancellation

MSA


CSA

NOTE: procedure is dependent on when accident occurs. If trainer is unavoidably detained for any reason (accident, illness, weather) the priorities are to contact attendees and also contact the venue to put up a notice.

26

SCMA TRAINING EVALUATION POLICIES AND PROCEDURES POLICY It is an indicator of good practice to carry out appropriate monitoring and evaluation procedures in relation to training delivered by SCMA staff and external trainers. From a strategic perspective it is essential to have evidence of the effectiveness of all training. All training offered should have clearly defined aims and objectives. These should be in line with the overall aims and objectives of the Association. The evaluation report should reflect the extent to which identified learning outcomes have been achieved.

PROCEDURE

• Evaluation sheets to be given out at all SCMA training programmes.

• The trainer to distribute the evaluation sheets with clear instructions for completion and return.

• Within 14 days of the training event the named person will return the following items to Marketing Services:

• Evaluation of Contents

• Staff/Trainer Feedback Evaluation

• Participant Evaluation Report


• If these items have not been received 14 days after the training, Marketing Services will contact the staff member/trainer.

• Certificates will only be issued when all relevant paperwork has been returned to Marketing Services.

• A summary report should be prepared annually for inclusion with relevant stakeholder reports.

PROCESS FOR COMPLETING EVALUATION REPORT

• Ensure details of event are noted on report: include date, venue, title/topic.

• Enter number of participants.

• Enter number of completed/returned evaluations.

• Collate responses to each individual question; like responses can be grouped and indicated numerically.

• All responses should be included in collation, negative and positive.

• No named person should be recorded on the report: comments only.

• Evaluation report and evaluation sheets to be completed and returned to Marketing Services within 14 days of the completion of the training event.

• The report should be concise, but detailed enough to be effective. Marketing Services will email out reflective evaluation questionnaires to all participants who have attended CPD workshops to be completed and returned within 4 weeks of the training event.

27

TRAINING DELIVERY CODE OF PRACTICE

28

INTRODUCTION

The Code of Practice is a list of statements that describe the standards of professional conduct and practice required of staff and trainers delivering training on behalf of Scottish Childminding Association. THE VALUE OF TRAINING

SCMA is a Branded Learning Centre which means that all our courses are accessable by participants using an ILA200 Account as a means of funding. SCMA has Investors in People (IiP) status and a fundamental part of the ethos of both IiP and our Centre is that all who deliver our training have the opportunity to participate in Continuing Professional Development. When new SCMA training materials are developed all staff and trainers involved will be advised. Those delivering training on behalf of SCMA may have the opportunity to attend training, receive coaching or shadow another delivering the training. All new material will be piloted and reviewed prior to launch to ensure that the materials are fit for purpose and achieve the set aims and objectives. SCMA’s RESPONSIBILITIES

SCMA have a commitment to everyone delivering training on their behalf to ensure the following:

• That the materials meet the needs of the participants.

• That the requirements of those providing funding are met.

• That they work with training materials which are of a good quality.

• That the delivery is of a high standard.

• That the materials are standardised across the association.

• That the service is quality assured. STAFF / TRAINER RESPONSIBILITIES

Staff/trainers delivering training on behalf of SCMA have a commitment to ensure that:

• They follow the procedure guidelines set out by SCMA.

• They are familiar with the materials they are going to deliver.

• They have an underpinning knowledge of childcare issues.

• They follow the dress code guidelines.

• They follow the code of conduct guidelines.

• If a problem arises they refer to the Training Handbook. If necessary, they should take appropriate steps to ensure that it is brought to the attention of their line manager, or in the case of a trainer, the appropriate named person and then Head of Childminding Services.

• If a complaint arises they will follow SCMA’s complaints procedure.

• If an accident occurs when training is taking place in an external venue then the venues insurance will be liable. A report of the accident and any actions taken must be written up and signed by relevant people as soon as possible after the event. A copy of this report should be sent to the venue and also to Strategic Services in Head Office.

29

ADDITIONAL EXTERNAL TRAINER RESPONSIBILITIES Trainers are required to deliver specific pieces of work on behalf of SCMA. They have the following additional responsibilities:

• Trainers need to register with HMRC.

• Trainers pay their own tax and national insurance.

• Trainers are required to submit an invoice to Head Office in accordance with the timescales discussed at the onset of the consultancy agreement.

• Trainers should include a statement on each of their invoices stating that they are registered with HMRC and that they are aware of their responsibilities in relation to payment of tax and national insurance.

• Trainers must hold current SCMA Membership or Associate Membership and have their own Public Liability Insurance.

LEGISLATION

Under the Data Protection Act 1998 it is stated that any information which is of a confidential nature will be stored appropriately and SCMA work hard to ensure that this criteria is met. The Freedom of Information Act 2000 states that everyone has the right to see information which pertains to them. INFORMATION GATHERED SCMA have undertaken a quality assurance programme which will require staff and trainers to be observed and monitored on a bi-annual basis, where practical. The information gathered at these observations will be shared with the person being observed and they will be asked to sign the Observation Record Form. A copy of the Observation Record Form will also be held by the line manager or the named person responsible for their area and by the Head of Childminding Services who will use it to keep track of what is happening across the Association. SCMA will take all steps to ensure that the information gathered will be treated in accordance with current legislation.

STAFF / TRAINER CONDUCT Staff/trainers should conduct themselves at all times in a professional manner, having regard for SCMA’s policies on equal opportunities and health and safety. When delivering training in the evenings, staff/trainers are responsible for their personal safety and should take all necessary steps to ensure that they do not put themselves at risk. When working at night you might like to consider taking the following actions:

• Carry a personal alarm

• Is this

• Carry a mobile phone

• Ask the janitor to escort you to your car

• Leave the building with participants and not on your own

30

SCMA ELECTED MEMBERS Please note that Elected Members are NOT eligible to operate as SCMA trainers as this could be deemed to be a conflict of interest. PHOTOGRAPHIC ID BADGES

All SCMA Staff must wear their photographic ID Badges when they are delivering training. Trainers who are delivering training on behalf of SCMA will be issued with a photographic ID Badge which must be worn at these sessions. When a SCMA needs to use the services of a trainer they must ensure that they are issued with a photographic ID Badge in advance of the course starting. A digital photograph should be emailed to the Strategic Services Assistant where they will produce an ID badge and send it out to the appropriate person. The cost of these badges will be charged to the project budget. Once a person is no longer acting as a trainer for SCMA they will be required to return their ID Badge to SCMA. In the event either a staff member or a trainer loses their ID Badge a nominal charge will be made for a replacement one being produced at head office. QUALITY ASSURANCE Everyone delivering training on behalf of SCMA should be committed to both the ethos and the training materials of the association. All staff members delivering training have terms and conditions in relation to their employment with the Association. All trainers are required to sign a Consultancy Agreement prior to delivering training on behalf of the association. There are procedures in place for the organising and delivery of training for the following programmes:

• Induction

• Continuing Professional Development Workshops

• Scheme of Excellence SCMA training materials are designed to be generic; whereby, everyone delivering a training programme will be given the same materials. Within each of the regions there could be some differences pertaining to locally available grants. These differences must be taken into account; however, SCMA require all trainers to consult with the Head of Childminding Services before adding or subtracting any information to the core training materials. SCMA have a commitment to quality assurance and good practice requires that everyone delivering training on behalf of SCMA should be observed and monitored on a bi-annual basis. This task will be undertaken by a competent person with knowledge of delivering the training being observed who will also be part of the quality assurance programme. They will be observed and monitored by another competent person with knowledge of delivering the training being observed. The following materials have been developed to ensure standardisation across the association:

• Briefing Sheet for the Person Being Observed

• Briefing Sheet for the Observer

• Introduction of Observer

• Letter to Person Being Observed

• Observation Record Sheet

31

FEEDBACK IN RELATION TO OBSERVATIONS All feedback should always be given in a positive and constructive manner. There will be an opportunity for the trainer being observed to respond to the comments made by the observer. These responses will be written into the observation record sheet and the person being observed will be required to sign the sheet. In the event that the trainer being observed feels that they have been treated unfairly or that the comments recorded are incorrect and agreement cannot be achieved, then they should follow SCMA’s complaints procedure. Should observers require best practice guidance in relation to aspects of observing/monitoring, training performance, clarification regarding feedback, etc., they should contact the Head of Childminding Services. DRESS CODE STAFF AND TRAINERS What can you wear? Tailored smart trousers Smart casual jackets Smart/casual tops or blouses Smart dresses/skirts Tailored smart suits Shirts with collars Any SCMA branded clothing What is not acceptable? Shorts Leggings Combat trousers Camouflage prints Sports wear Tracksuits Team Colours – football or otherwise Clothes bearing large or inappropriate logos or slogans Overly revealing low cut blouses or very short skirts Other Guidelines Tattoos must be covered up where reasonably practicable No more than one item of facial jewellery is allowed No more than two earrings in each ear No navels or midriffs to be on show General The dress code should be adhered to at all times. Standards will be continually monitored throughout the organisation to ensure adherence to the guidelines. All outdoor clothes should be hung on coat hooks provided in accordance with Health & Safety Regulations.

32

CODE OF CONDUCT - WHEN DELIVERING TRAINING The following Code of Conduct has been developed to ensure standardisation in relation to training delivery:

• Familiarise yourself with Training Delivery Procedures for SCMA Staff and Trainers.

• Staff/trainers should not be adding or subtracting information to the core training materials without it first being agreed by the Head of Childminding Services.

• Ensure everyone is informed of sessions, venue and times in advance.

• Ensure any equipment needed will be available.

• Ensure any guests know where and when they have to attend.

• Follow the dress code.

• Arrive on time to set up the room and be ready to start the session on time.

• Bring everything to the session which will be required.

• Know and understand the material being delivered.

• Know who is coming and use the attendance register.

• Deliver the materials appropriately in accordance with SCMA guidelines.

• Ask participants to complete an evaluation form at the end of the last session.

• Using the guidelines in the Training Delivery Procedures for SCMA Staff and Trainers, collate the information from the evaluation forms into a report.

• Staff should return the candidate evaluation forms and the staff/trainer evaluation forms to Marketing Services.

• Raise any issues/problems/concerns with the Head of Childminding Services.

COMPLAINTS PROCEDURE In the event of a member of staff having a complaint, SCMA has a complaints procedure which should be followed. Although trainers are not employed by SCMA, they are required to sign a Consultancy Agreement before they start delivering training on behalf of the Association and they should also follow SCMA’s complaints procedure.

33

CONTENTS PAGE – APPENDICES Page No

A Advert for SCMA Trainer 36 B Person Specification for SCMA Trainer (All trainers) 37 C SCMA Trainer Interest Letter 38 D SCMA Trainer Application Form 39 - 40 E Interview Form 41 F SCMA Trainer Selection Score Sheet 42 G Questions for Informal Interview 43 H Successful Candidate Letter 44 I One to One Induction Session 45 J Invitation Letter for Induction Training 46 L Invitation Letter for CPD Workshops 47 N Invitation Letter for Scheme of Excellence Award 48 P Staff/Trainer Feedback Sheet 49 Q Staff/Trainer Monitoring and Evaluation Form – Induction Training 50 – 51 R Attendance Register – Induction Training 52 S Attendance Register – CPD Workshops 53 T Attendance Register – Scheme of Excellence 54 - 55 U Training Pack Request Form – Induction/CPD 56 V Training Pack Request Form – Scheme of Excellence 57 W Guidance Sheet and Programme Content – Induction 58 – 59 X Staff/Trainer Induction and Training Record 60 AY Equal Opportunities Policy 61 AZ Health and Safety Statement 62 AA SCMA Briefing Sheet – For the Observer 63 - 64 AB Information to be given to the participants 65 AC Letter information of an upcoming observation 66 AD Observation Record Sheet 67 - 75 AE Complaints Policy and Procedures 76 AF Training Evaluation and Feedback Form 77 AG SCMA Briefing Sheet – Training Framework General Information 78 - 79

Appendix A

34

ADVERT

SCMA Trainers

As a trainer for SCMA you will deliver specific training programmes which range from one-off sessions to those which run over several sessions. You will ideally have worked either in Early Years/Childcare or have a minimum of two years experience as a Childminder, have a recognised training qualification, have your own transport and are looking for a new challenge. You will enter into a Consultancy Agreement with SCMA. In-house training will be provided. You will receive a copy of the Training Handbook and you will come under SCMA’s Quality Assurance programme.

For further information and an application form write to: Scottish Childminding Association

7 Melville Terrace Stirling

FK8 2ND

Appendix B

35

PERSON SPECIFICATION – SCMA TRAINER (for all Trainers)

Essential

• High standard of Education/Qualifications or ongoing Personal Development.

• Is methodical, tactful, self reliant and good humoured.

• Ability to keep confidential information.

• Membership of SCMA – external trainers only.

• Public Liability Insurance.

CAREER EXPERIENCE

Essential/Desirable

• Proven ability in Early years work and working as part of a team.

• Experience in collaborative working.

• Experience of training and the delivery of training programmes.

KNOWLEDGE

Essential

• Relevant Training qualification.

• Relevant childcare and education legislation in Scotland.

• Relevant training and qualification needs of the workforce.

Desirable

• Relevant childcare and voluntary sectors networks in Scotland and the UK.

• In depth knowledge of the working practices of childminders.

SKILLS

Essential

• High standard of written and spoken communication.

• Good organisational skills including the organising of information and time management.

• Ability to work on own initiative.

• Willingness to develop skills and undertake any relevant training.

PERSONAL CIRCUMSTANCES

Ability to work flexible hours and travel.

The closing date for applications is _______________. Please note that only applications submitted on the correct form will be considered.

SCMA is working towards becoming an Equal Opportunities employer.

36

Appendix C

7 MELVILLE TERRACE STIRLING FK8 2ND TEL: 01786 445377 FAX: 01786 449062 E-mail: [email protected] Website: www.childminding.org

Date: Dear SCMA TRAINER Thank you for your interest in this post. SCMA enables prospective childminders to gain an insight into the roles and responsibilities of the job by recruiting experienced childminders, or workers with other early years and childcare experience, as trainers. The aim of the work will be to:

• Provide local training opportunities for prospective childminders.

• Provide skills development programmes for existing childminders.

• Promote best practice in childcare.

• Raise the status of childminding in the eyes of the public.

• Raise the image and self-esteem of childminders.. The Association has developed a framework to recruit, induct, train, monitor and support childminding trainers. A named member of Scottish Childminding Association’s Regional Team will provide this support role. On completion of the training programme, trainers will be engaged in the delivery of a variety of training workshops: this will range from one-off sessions on a specific topic, to a series of sessions delivered over several weeks. If you wish to apply, please complete and return the enclosed application form. Yours sincerely AREA MANAGER Enc

37

Appendix D

SCMA TRAINER APPLICATION FORM

APPLICATION FORM

Please type or use black ink throughout.

1 Surname: Forename(s): Address: Post Code: Tel No: Email:

2 Experience as a Childminder

Date of Registration ……………………………………………………………………

Did you attend Induction Training Yes/No

Did you attend Post Registration Training Yes/No

3 Relevant qualifications and other training including vocational qualifications.

38

4 Personal Statement Please say why you have applied and what skills and experience you feel you have to offer. Include any experience in delivering training to adults, also relevant personal interests or hobbies.

Signature ………………………………………………………… Date ...…………………………

Please return to:

Strategic Services Scottish Childminding Association

7 Melville Terrace Stirling

FK8 2ND If you require any further information please contact ?????????????

39

Appendix E INTERVIEW FORM

Name Experience and Training Knowledge Skills Comments

Childm

inding

two years

minim

um

Pre

vious

Childcare

Relevant

Qualifications

Vocational

Qualifications

Equal

Opportunities

Childm

inding

Legal

requirem

ents

and legislation

Good C

hildcare

Pra

ctice

Delivering adult

training

Confidentiality

Good

Com

munication

Enabling skills

Ability to w

ork

with w

ide range

Of people

Team

work

ing

Tota

l

40

Appendix F

SCOTTISH CHILDMINDING ASSOCIATION TRAINER SELECTION SCORE SHEET

APPLICANT NAME: …………………………………………… KEY AREA

ESSENTIAL COMMENTS DESIRABLE COMMENTS

Experience and Training

Good general education Relevant training qualification

Adult training experience Induction or CPD training, Childcare training Qualifications.

Knowledge

Minimum two years experience as childminder or other previous childcare experience. Commitment to Equal Opportunities. Confidentiality issues

SCMA Training Handbook Understanding of legal requirements and childminding legislation.

Skills

Good organisation skills Time management Good communication skills

Evaluation skills. Enabling skills.

Other

Willingness to share skills and information. Willingness to attend ongoing training course. Ability to work with a wide range of people. Ability to work as a member of a team. Evidence of good childcare practice in own work.

Car driver. Confidence to work with groups of people. Membership/Associate membership of Scottish Childminding Association.

41

Appendix G Questions for Informal Interview 1. Do you have experience of delivering training to adults?

If you were delivering training to childminders, what are the main things that you would need to do to make it successful?

2. The job requires you both to have good organisational and communication skills. What experience do

you have that gives you the confidence to deal with these tasks? 3. How would you describe good childcare practice? What experience do you have of this? 4. What do you know about the legal requirements of childminding registration?

42

Appendix H

7 MELVILLE TERRACE STIRLING FK8 2ND TEL: 01786 445377 FAX: 01786 449062 E-mail: [email protected] Website: www.childminding.org Date: Dear SCMA TRAINER Thank you for your interest in this post. I am pleased to inform you that your application to be considered as an SCMA Trainer has been successful. The Association has developed a framework to recruit, induct, train, monitor and support childminding Trainers. In this instance, I will provide this support role. If you wish to accept this offer, please complete and return the enclosed Consultancy Agreement, ensuring that you sign both copies at the line stating “Subscribed by”. Your witness should then sign at the line “witness” printing their full name and address also. As part of this framework you will receive a one-to-one induction session. I will contact you directly to arrange this, once Strategic Services is in receipt of the signed Consultancy Agreement. Yours sincerely AREA MANAGER Enc

43

Appendix I

ONE TO ONE INDUCTION SESSION

1. Meeting arranged with new trainer to introduce the Training Handbook. Talk through the contents

and answer any questions.

2. Discuss and agree Consultancy Agreement. 3. Trainers will be issued with a photographic ID badge which is to be worn when delivering training

on behalf of SCMA.

4. Discuss accountability for own tax and self-assessment. Trainers required to send an invoice into Head Office.

5. Discuss evaluation procedures and expected return dates. The participants’ evaluation forms should

be returned to the relevant staff member. The summary evaluation report should be returned to Marketing Services at Head Office.

6. Discuss the Attendance Register, stress importance of keeping the records up-to-date on a weekly

basis. The register should be returned to Marketing Services at the end of the course.

7. SCMA will endeavour to ensure that all venues used for training can provide refreshments; however, where this is not possible, the trainer may be asked to provide tea/coffee, bottled water and biscuits. Any provisions purchased should be shown on the invoice to be sent to Head Office along with ALL receipts. If receipts are not provided, SCMA will not reimburse these costs.

8. Discuss training packs and explore the trainer’s understanding of the session plan and trainer notes.

Discuss the need to familiarise themselves with the handouts. Discuss training programme guidance sheets. Talk through the training course and answer any questions.

9. Discuss monitoring and evaluation of training delivery. The Area Manager or Childminding

Development Officer will carry out at least one observation visit during the trainer’s first training course. Thereafter, any observation/assessment visit will occur annually or as necessary.

10. The Area Manager or Childminding Development Officer will continue to support the trainer as

necessary. This includes:

• Ordering training materials for trainers.

• Ensuring that trainers receive up-to-date information about amendments to training packs.

44

Appendix J 7 MELVILLE TERRACE STIRLING FK8 2ND TEL: 01786 445377/option 4 WEBSITE: www.childminding.org EMAIL: [email protected] 01 May 2012

Dear Potential Childminder INDUCTION TRAINING INVITATION Scottish Childminding Association (SCMA) works to support childminders by providing help and information. At this important stage in embarking on a career in childminding, I am pleased to be able to offer you the opportunity to attend SCMA’s Induction training. The sessions and dates are: 1. Introduction to Childminding ………………………. 2. Professional Approach ………………………. 3. Meeting the Needs of Children ………………………. 4. Environment ………………………. 5. Child Protection and Awareness of First Aid ………………………. 6. Partnerships with Parents ………………………. These sessions will provide you with knowledge and information which should assist in completing your application, and give you a greater understanding of the roles and responsibilities of a childminder. All of these sessions will be held in {VENUE} from {START TIME} to {FINISH TIME} Please let SCMA know if you have any access or additional requirements. The cost of the training has been met by {FUNDER}; therefore, the training will be free of charge to those who wish to participate. Information is also available on how to apply for grants that may be available to help you start up your business. Book a Place To book your place on this programme please telephone or email Marketing Services. Bookings will be open from ……. Bookings will be taken on a first-come first-served basis. You will receive a letter confirming your place three weeks prior to the event. Once you have attended all of the sessions, an attendance certificate will be issued. If for any reason you miss some of the sessions you will be offered the opportunity to attend catch up sessions at a later date. Please contact SCMA Head Office by calling 01786 445377 or by email [email protected] if you no longer intend to register as a childminder and do not wish us to contact you again. Yours faithfully

Marketing Services MARKETING SERVICES TEAM

45

Appendix L

ADDRESS ADDRESS ADDRESS TEL NO FAX NO EMAIL 01 May 2012

Dear Childminder CONTINUING PROFESSIONAL DEVELOPMENT Workshop Title…………………………………………… SCMA have developed the above named workshop to help you with you Continuing Professional Development. This workshop is now available in the …………………………………… area. It has been funded by ……………………………… and is therefore free of charge to those who wish to participate. The workshop is suitable for new and established childminders working in ………………….. area who would like to know more about developing their service. The workshop will be held in …………………………………. on ……………….. at ……………………….. Please complete and return the enclosed reply slip as places are limited and booking in advance is essential. A certificate of attendance will be issued to all attendees. Yours faithfully Add staff signature NAME JOB TITLE Encs All CPD training has there own invite letters with a blurb about the training.

46

Appendix N

7 MELVILLE TERRACE STIRLING FK8 2ND TEL: 01786 445377/option 4 WEBSITE: www.childminding.org EMAIL: [email protected] 01 May 2012

{NAME} {ADDRESS} Dear {NAME} SCHEME OF EXCELLENCE SUPPORTED STUDY PROGRAMME The Scottish Childminding Association (SCMA) is pleased to offer you the opportunity to attend the Scheme of Excellence Supported Study Programme. The programme is designed to help you work through the material at a realistic pace. Introduction at session one highlights the format, purpose and benefits of completing the Scheme of Excellence. Then each unit is explored over two sessions – exploring your role and responsibilities in relation to legislation; examining your current practice; producing key tasks/outputs and exploring your understanding of the four unit assignments. The final session allows you to reflect on what you have produced and finalise your work to be returned for marking. These sessions will allow you to explore your understanding of the work involved in completing the Scheme of Excellence. The use of group discussion will offer you the chance to share ideas and exchange good practice. The sessions and dates are: Session 1 ………………………. Session 2 ………………………. Session 3 ………………………. Session 4 ………………………. Session 5 ………………………. All of these sessions will be held in {VENUE} from {START TIME} to {FINISH TIME}. Please let SCMA know if you have any access or additional requirements. On conclusion of these sessions and successful completion of the four marked assignments you will receive an accredited award. The cost of the training has been met by {FUNDING}, therefore the training will be free of charge to those who wish to participate. If you are interested in attending, please telephone or email Marketing Services. You will receive a letter confirming your booking for this training three weeks prior to the event. Yours faithfully

Marketing Services MARKETING SERVICES TEAM

Session 6 ………………………. Session 7 ………………………. Session 8 ………………………. Session 9 ……………………….

Session 10 ……………………….

47

Appendix P

STAFF/TRAINER FEEDBACK SHEET

Please complete and return to Marketing Services within one month of the training session/programme. Trainer’s Name: ………………………………………………………………………………….. Workshop Title: ………………………………………………………………………………… Venue: …………………………………………………… Date: ……………………………… Time: ……………………. How Many People Attended: …………………………………… What was your overall feeling about the training event? How did you feel about the materials and methods used within the programme? What are your comments regarding the balance between group activities, discussion and information giving? What would you change next time you delivered this session/programme? Were you able/unable to answer all questions asked? Please give details. Would you change the venue used, and if so why? Do you require additional support or training to help with future delivery? Please comment on your needs.

48

Appendix Q SCMA INDUCTION TRAINING PROGRAMME

STAFF/TRAINER MONITORING AND EVALUATION FORM

To assist the Association review and revise the material and to ensure that it closely matches the needs of prospective childminders, please complete this monitoring and evaluation form. Please wait until you have delivered a complete programme to enable you to provide an overview of the material. SESSION CONTENT: Please tick box accordingly and add comments below. Too complex Satisfactory Too Basic

Session 1 � � � Comments: ………………………………………………………………….. ………………………………………………………………………………. ………………………………………………………………………………. ………………………………………………………………………………. Too complex Satisfactory Too Basic



Session 4 � � � Comments: ………………………………………………………………….. ………………………………………………………………………………. ………………………………………………………………………………. ……………………………………………………………………………….

49

Too complex Satisfactory Too Basic


Session 6 � � � Comments: ………………………………………………………………….. ………………………………………………………………………………. ………………………………………………………………………………. ………………………………………………………………………………. Please comment on the mix of delivery methods used within the programme. …………………………………………………………………………………………………………..…………………..……………………………………………………………………………………………………………………………..……………………………………………………………………………………………………………………………..………………………………………………………………………………… Please comment on any perceived gaps within the programme. ……………………………………………………………………………………………….………….…………………..……………………………………………………………………………………………………………………………..……………………………………………………………………………………………………………………………..…………………………………………………………………………………

50

Appendix R

ATTENDANCE REGISTER

INDUCTION TRAINING

The name on the register will be the exact name listed on the certificate. Please ensure all information on register is correct.

Name of Trainer: ___________________________ Local Authority: select authority

Venue: ___________________________________

Location: _____________________________________________________________________

If different sessions are held at different venues, please list all venues and clearly mark which session was held in which venue. Attendees must sign EACH session attended

Please list the date of each Induction session

Name Address & Postcode Tel No Email Address

Session 1 Session 2 Session 3 Session 4 Session 5 Session 6

0 0

0 0

0 0

0 0

0 0

51

Appendix S

Attendance Register

Continuing Professional Development

Title of CPD/Workshop: Date:

Name of Trainer: Local Authority:

Venue and Location:

The name on the register will be the exact name listed on the certificate. Please ensure all information on

register is correct.

Name Address and Postcode

Tel Nbr Email address Attendee Signature Certificate to be issued. Please tick.

52

Appendix T

ATTENDANCE REGISTER

SCHEME OF EXCELLENCE SUPPORTED STUDY SESSIONS


Name of Trainer: ___________________________ Local Authority: select authority

Venue: ___________________________________ Location: _____________________________________________________________________

If different sessions are held at different venues, please list all venues and clearly mark which session was held in which venue.

Attendees must sign EACH session attended

Please list the date of each SofE session

Name Address & Postcode Tel No Email Address

Session 1 Session 2 Session 3 Session 4 Session 5

53

ATTENDANCE REGISTER

SCHEME OF EXCELLENCE SUPPORTED STUDY SESSIONS


If different sessions are held at different venues, please list all venues and clearly mark which session was held in which venue. Attendees must sign EACH session attended

Please list the date of each SofE session

Name Address & Postcode Tel Nbr Email address

Session 6 Session 7 Session 8 Session 9 Session 10

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

54

Appendix U Please email completed request forms to

[email protected]

TRAINING PACK REQUEST

Date: To: Marketing Services

Field Staff Name Nominal to be charged:

Please enter the quantity you require in the shaded box (if you ask for the overheads as a presentation, you will not receive a hard copy unless you request) Induction Training Session 1 Tutor Pack Session 1 Handout

Session 2 Tutor Pack Session 2 Handouts Session 3 Tutor Pack Session 3 Handouts

Session 4 Tutor Pack Session 4 Handouts



Overheads as presentation Continuing Professional Development (if you ask for the overheads as a presentation, you will not receive a hard copy unless you request) Child Protection Stand Alone Tutor Notes Overheads as

presentation Handouts

Equality of Opportunity Tutor Notes Overheads as presentation

Handouts

How Am I Doing Tutor Notes Overheads as presentation

Handouts

Independence and Self Esteem Tutor Notes Overheads as presentation

Handouts

Keeping Children Safe and Healthy Tutor Notes Overheads as presentation

Handouts

Planning: Principles, Practice and Paperwork Tutor Notes Overheads as presentation

Handouts

Positive Behaviour Management Tutor Notes Overheads as presentation

Handouts

Supporting Children & Families Through Change Tutor Notes Overheads as presentation

Handouts

Supporting Children’s Learning & Development Tutor Notes Overheads as presentation

Handouts

Parental Involvement Tutor Notes Overheads as presentation

Handouts

Marketing Me

Tutor Notes Handouts Overheads as presentation

Community Childminding

Trainer Handbook Candidate Handouts/Evaluation Form

Additional Items Required

SCMA Membership Form Tutor Observation Record Sheet

Staff/Tutor Feedback Sheet One will automatically be sent with every order

Register Type names into register

Candidate Evaluation Form The no of handouts which is required in your order will be the number of candidate evaluation form which will automatically be sent with your order

Other

To be posted Will Collect Deadline Date

Marketing Services use only

Job number:

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Appendix V Please email completed request forms to [email protected]

TRAINING PACK REQUEST – SCHEME OF EXCELLENCE

Date: To: Marketing Services

Field Staff Name Nominal to be charged:

Please enter the quantity in shaded box Scheme Of Excellence Supported Study Scheme of Excellence Pack Session 1 Tutor Pack Session 1 Handouts N/A Session 2 Tutor Pack Session 2 Handouts Session 3 Tutor Pack Session 3 Handouts N/A

Session 4 Tutor Pack Session 4 Handouts Session 5 Tutor Pack Session 5 Handouts N/A Session 6 Tutor Pack Session 6 Handouts Session 7 Tutor Pack Session 7 Handouts N/A Session 8 Tutor Pack Session 8 Handouts N/A Session 9 Tutor Pack Session 9 Handouts N/A Session 10 Tutor Pack Session 10 handouts N/A

Overheads a presentation (if you ask for the overheads as a presentation, you will not receive a hard copy unless you request) Additional Items Childminding Development Officer Information Pack Candidate Evaluation Form will automatically be sent with the handout request. Staff/Tutor Feedback Form, this will automatically be posted out with all requests Post Will Collect Deadline Date

For Official Use Only Item Nominal to be credited Amount per candidate Total Amount Tutor Assessment/Training 2708 £100.00 Fees 4050 £350.00 Pack and Related Costs 4030 £120.50 Date packs sent: ……………………… Date passed to Strategic Services: ……………………… Internal Invoice raised by: .……………………... Date: …………………………………. Copy of the completed training Pack Request form sent to Head of Childminding Practice Development (tick box when actioned)

Marketing Services use only

Job number:

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Appendix W

SCMA INDUCTION TRAINING

GUIDANCE SHEET

Please use the checklist below to check you have printed/received all materials required. These have been checked by Marketing Services however, it is your responsibility to check you have all the materials needed to deliver the Induction sessions. Please contact Marketing Services on 01786 445377/option 1 if there are any items missing from your order or if you have any comments or concerns regarding your order or the content of the material. SESSION ONE: INTRODUCTION TO CHILDMINDING Trainer Pack Marketing Services Staff/Trainer Session Plan � � Trainer Notes � � Overheads (x12) or Powerpoint � � Childminder Job Description � � Handout � � Staff Monitoring and Evaluation Form � � Staff/Trainer Feedback Sheet � � Handouts (please state number provided) … … Childminder Job Description … … SESSION TWO: PROFESSIONAL APPROACH Trainer Pack Session Plan � � Trainer Notes � � Overheads (x5) or Powerpoint � � Handout � � Policies and Procedures � � Handouts (please state number provided) … … Policies and Procedures … … SESSION THREE: MEETING THE NEEDS OF CHILDREN Trainer Pack Session Plan � �

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Trainer Notes � � Overheads (x7) or Powerpoint � � Laminated photographs (x4) � � Handout � � Activity Sheet � � Handouts (please state number provided) … … Activity Sheet … … SESSION FOUR: ENVIRONMENT Trainer Pack Session Plan � � Trainer Notes � � Overheads (x8) � � Handout � � Handouts (please state number provided) … … SESSION FIVE: INTRODUCTION TO CHILD PROTECTION AND

FIRST AID AWARENESS FOR CHILDMINDERS

Trainer Pack Session Plan � � Trainer Notes � � Overheads (x13) or Powerpoint � � Handout � � Handouts (please state number provided) … … SESSION SIX: PARTNERSHIPS WITH PARENTS Trainer Pack Session Plan � � Trainer Notes � � Overheads (x8) or Powerpoint � � Handout � � Handouts (please state number provided) … … Candidate Evaluation Form … …

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Appendix X

STAFF/TRAINER INDUCTION AND TRAINING RECORD

Name: …………………………………………………………………………………….. Induction interview: ……………………………………………………………………. Previous relevant experience: ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… Rolling Skills Programme: Training for Trainers course attended ……………………………… Group Dynamics course attended ……………………………… Managing difficult Situations course attended ……………………………… Job shadow / support session record: Induction 1 Induction 2 Induction 3 Induction 4 Induction 5 Induction 6 ………….. …………. …………. …………. …………. …………. ………….. …………. …………. …………. …………. …………. ………….. …………. …………. …………. …………. …………. ………….. …………. …………. …………. …………. …………. CPD Workshops: Title and date attended ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… Observation / Monitoring carried out First Delivery 6 Months 12 Months Other Date ………….. …………. …………. ………….

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Appendix Y

Equal Opportunities Policy

Scottish Childminding Association confirms its commitment to pursuing and encouraging anti-discriminatory practices and policies in its membership, employment and childcare concerns. The association will recognise the human dignity of all and will oppose all forms of discrimination on the grounds of culture, disability, gender, language, race and religion. The association will continually monitor its procedures and update its policies when necessary. Scottish Childminding Association is committed to a programme of action to eradicate unfair and discriminating practice as far as it can within its power to do so and ensure that this policy be fully effective.

• SCMA is particularly concerned that childminders are aware of the effects of discrimination in childcare practice and makes its policy known to all through its many networks.

• SCMA advertises its posts, information sessions and courses as widely as possible and encourages applications from relevant groups. Qualifications and requirements asked for are justified by the nature of the post, session or course.

• SCMA’s staff and volunteers involved in selection, management, training or supervision of staff volunteers and others have a duty to ensure that no discrimination occurs.

• SCMA recognises that appropriate training and guidance will require to be given. All staff and volunteers have a responsibility to protect and promote SCMA’s policy.

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Appendix Z

Health and Safety Statement

In accordance with the Health and Safety at Work etc., Act 1974, the Scottish Childminding Association will endeavour to provide a healthy and safe working environment for its staff. The Scottish Childminding Association also advises all computer users to have an eye test at least once a year. The Scottish Childminding Association will also endeavour to provide training where necessary and appropriate in health and safety, including training in the proper use of electrical equipment and any necessary safety devices.

It is the general duty of every employee to take reasonable care for the health and safety of him/herself and others. This includes the use of necessary safety devices and protective clothing and co-operate with the Team leader/Line manager in meeting his/her responsibilities under the Health and Safety at Work etc., Act 1974. The Scottish Childminding Association, in promoting health and safety at work, wishes to ensure that staff are aware of any potential hazards in the work place. Suggestions or problems regarding potential hazards may be raised with the Team leader/Line manager or at Staff Meetings. Health and Safety arrangements, together with this statement, will be reviewed on a regular basis. SCMA’s Health and Safety Policy document is available from Head Office.

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SCMA BRIEFING SHEET

1. For the observer. The Purpose of Observation

(In this briefing sheet the word ‘trainer’ is being used to denote either a staff member or a trainer delivering training on behalf of SCMA) The purpose of observation and monitoring is to improve the quality of the training being provided and to ensure a quality experience for childminders by: Ensuring that the trainer understands the material being delivered. Ensuring that the trainer is confident using this material. Ensuring standardisation of the materials being delivered. Ensuring that the trainer represents SCMA appropriately. Identifying any gaps in the skills or knowledge of the trainer. Identifying strategies to address any gaps found. Providing positive feedback to the trainer. Providing constructive criticism to the trainer. Provide additional support for the trainer. Who will the observer be?

At least one person in each area has been identified as the designated person with the responsibility for observing and monitoring staff and trainers. Who will be observed?

All staff and trainers delivering training on behalf of SCMA should be observed and monitored on a regular basis – yearly where possible. Observation of the designated people will be done by a designated person from another area. Information for participants

The following information should be given to the participants at the beginning of the session by the observer:

Observation and Monitoring Training

Appendix AA

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SCMA BRIEFING SHEET

2. For the person being observed Information for the person being observed (In this briefing sheet the word ‘trainer’ is being used to denote either a staff member or a trainer delivering training on behalf of SCMA) The purpose of observation and monitoring is to improve the quality of the training being provided and to ensure a quality experience for childminders by: Ensuring that the trainer understands the material being delivered. Ensuring that the trainer is confident using this material. Ensuring standardisation of the materials being delivered. Ensuring that the trainer represents SCMA appropriately. Identifying any gaps in the skills or knowledge of the trainer. Identifying strategies to address any gaps found. Providing positive feedback to the trainer. Providing constructive criticism to the trainer. Provide additional support for the trainer. Who will the observer be? At least one person in each area has been identified as the designated person with the responsibility for observing and monitoring staff and trainers. Who will be observed? All staff and trainers delivering training on behalf of SCMA should be observed and monitored on a regular basis – yearly where possible. Observation of the designated people will be done by a designated person from another area. Information for participants The following information should be given to the participants at the beginning of the session by

the observer:

Observation and Monitoring Training

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Appendix AB Information to be given to participants at a session being observed: Trainer If this is the first session where you meet the participants you will have to introduce yourself in the normal way prior to introducing the observer and going through the normal housekeeping routine. If this is a subsequent meeting then you can say hello, go over the housekeeping and ground rules in the normal way and then introduce the observer. To introduce the observer: I would like to introduce you to xxxxxxx who is the Childminding Development Officer in xxxxxxxxx area for Scottish Childminding Association. She has come along today as part of Scottish Childminding Association’s monitoring programme to observe me delivering today’s training. The observer will say: This is part of an ongoing programme which allows SCMA to ensure that both the delivery of training is appropriate and that the information being given is accurate and meets their requirements. All Childminding Development Officers and Trainers are required to be observed on an annual basis and today it is xxxxxxxx turn. I am going to sit and record information relating to the delivery of the materials and how xxxxxxxxxxxx is able to answer your questions. I will be as unobtrusive as possible. I am NOT here to record anything about you or what you say so I would appreciate it if you would participate fully in the session. If anyone has any objections they would wish to have recorded in relation to the observation then they may state them and they will be included in the observation record sheet. Thank you for your co-operation.

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Appendix AC

(Sample Only, actual letter will be on SCMA Headed Paper) Xxxxxxx Xxxxxxx Xxxxxxx date Dear xxxxxx I am writing to inform you that as part of SCMA’s ongoing monitoring programme I will be coming along on xxxxxxx to observe you delivering xxxxxxxx training. I have enclosed a copy of the Observation Record Sheet for your information so that you will be aware of what it is I am going to be looking for. At the beginning of this session I would like you to introduce me to the participants and I will then give them a short explanation of who I am; why I am there and what it is that I am observing. (A copy of the explanation is enclosed) You should deliver your training the way that you would normally deliver it and try to forget that you are being observed. I will be as unobtrusive as possible during the observation and will not participate in the session. At the end of the session we will have a short feedback session where you will be able to add your comments to the observations made by myself. If you disagree with anything I have written you can make it known at the feedback session and your comments will be included on the record sheet. Once the paperwork has been completed, signed and dated by both the observer and the person being observed copies will be sent out to the relevant people. Yours truly Name And designation

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Appendix AD

OBSERVATION RECORD SHEET

(This is a tool to be used to highlight good practice and to raise awareness of any areas for improvement) Name of Observer: Session Title: Name of Person Being Observed: Number of Participants: Venue: Date:

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Area of Delivery Observation Any Action/Support Use of resources

Use of Flipchart, OHP

Handouts, teaching aids etc.

67

Area being observed: Was the trainer… Yes No Comments Appropriately dressed

Welcoming and friendly

Enthusiastic about the topic being delivered

Supportive and enabling

Knowledgeable about the session being delivered

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Area being observed: Did the trainer… Yes No Comments Arrive on time

Explain housekeeping (e.g. toilets/fire drills/fire escape route etc.)

Have everything for the session with them

Use appropriate materials to dress the room prior to the session

Thank the participants at the end of the session

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Interaction and control of the group: Did the trainer… Yes No Comments Agree/Revisit/Make use of Ground Rules

Value individual contributions

Allow opportunities for questions and discussion

Put the learners at ease

Establish a rapport with the learners

Manage the discussion

Manage the time

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Encourage participation

Check understanding

Give clear instructions

Additional Observer Comments: Please use the space below to give your comments on the above observation.

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Trainer’s Comments on the Observation: Please use the space below to give your comments on the above observation. Any action/additional training/materials needed by the trainer: Please use the space below to identify any further support you feel you might need.

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Any action required to be taken by the Person being Observed: Any objections raised by the participants about the observation:

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Once this paperwork has been completed and signed by both parties, the following people have to receive a copy of it within 14 days.

• Line Manager (of the person being observed)

• The person doing the observation

• The person being observed

• Lisa Paterson, Strategic Services Administrative Assistant, to file in the trainers individual folder Observer’s Signature:………………………………………………………………………………………………………………… Date signed:……………………………………………………………………………………………………………………………. Trainer’s Signature:………………………………………………………………………………………………………….............. Date signed:…………………………………………………………………………………………………………………………….

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Appendix AE

Complaints Policy and Procedures

The Policy

Providing a high quality service to both members and others is considered a priority at Scottish Childminding Association. We have a duty to provide a prompt and trouble free service. Staff at our Head Office and our Field Staff in the regions know that the service we provide is to benefit all those who are interested in childminding. We also realise there may be occasions when we do not meet our expectations. When this happens it is important that we try to resolve your complaint as quickly as possible and to your satisfaction. If, for any reason you are unhappy with the service you have received, we have three distinct stages in our complaints procedure to deal with this. It is an important part of our service to investigate all complaints that are brought to our attention as thoroughly as possible. The three stages which should take the matter forward within the Association are outlined below.

The Procedure

STAGE ONE: Please make your complaint either by telephone or by letter to the person concerned with your problem. They are best placed to resolve your complaint quickly. If you are not happy with the response which you are given, you should proceed to Stage Two.

STAGE TWO: Please telephone or write to the Director of Scottish Childminding Association at Head Office, 7 Melville Terrace, Stirling, FK8 2ND Tel: 01786 445377. After this stage has been reached and you are still unhappy then you should proceed to Stage Three.

STAGE THREE: Please write to the Convener of the Scottish Executive Board at the Head Office address above and state your complaint. Hopefully at this level you should receive a satisfactory response.

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Training Evaluation and Feedback Form

A lot Some A little None What I really like/suggested improvements Enjoyment: Did I enjoy the course?

New knowledge and ideas: Did I learn what I needed to, and did I get some new ideas?

Applying the learning: Will I use the information and ideas?

Effect on results: Do I think the training will improve my ability to operate as a childminder?

Any other comments:

Appendix AF

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SCMA BRIEFING SHEET Appendix AG

The Scottish Childminding Association (SCMA) promotes childminding as a unique, quality childcare service, through its Vision and Key Priorities for childminding. These were developed by the Association’s Elected Members and are:

"Quality childminding...building confident children within a family childcare experience"

Raising the profile of childminding and the work of the Association Improving the quality of childminding Recruiting and Retaining quality childminders

SCMA’s Training Framework for Childminders

SCMA’s training framework for childminders and the development of service level agreements with Scottish Local

Authorities for training services, form part of a wider range of information and support services that SCMA develops

and delivers successfully for childminders.

SCMA is continuously evaluating, updating and improving the content and delivery methods of its training services in

line with legislative changes, identified user needs, and staff developmental activities.

The framework provides childminders with the opportunity to become actively involved in their own development, at

a pace that meets their needs and has benefited thousands of newly registered and established childminders, enabling

them to provide quality childminding services for Scotland’s children.

The Role of Scottish Local Authorities

The Government’s Childcare Strategy for Scotland and other initiatives such as the Social Inclusion Policy, New Deal,

the Tax Credit system and Sure Start Scotland have accelerated the development of childcare in Scotland.

Childminding forms a key strand in the success of these initiatives and is still the most widely used form of paid day

care.

To develop and provide quality support, information and advice for childminders in Scotland, SCMA can negotiate

individually tailored agreements with the Scottish Local Authorities to support the development of childminding

services in that area.

Childminders will be better equipped to progress towards formal qualification by following SCMA’s framework which

in turn provides the Local Authority with a better qualified workforce.

SCMA currently operates training agreements within more than 70% of the Local Authority areas, providing

integrated childminding services for Scotland’s childminding sector.

The system provides maximum benefit for minimum cost since the training is provided through a strong, local

network with national linkage and support services. All training projects are supported by a dedicated team of

national staff based at our Head Office in Stirling. This ensures that project staff have access to information, advice

and support throughout the provision of training.

If you would like to discuss the development of a training agreement in your area, please contact your local

Childminding Development Officer. Contact details are available form our Head Office in Stirling or alternatively visit

our website www.childminding.org. Overleaf is an illustrative flow chart of the framework for your information.

Training Framework for Childminders

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SCMA INDUCTION TRAINING

SCMA 6 WEEK GROUP SCMA INDUCTION OPEN LEARNING TRAINING PROGRAMME PACK

THIS TRAINING DELIVERED IN TANDEM WITH THE SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (SCSWIS)

REGISTRATION PROCESS

SCMA POST REGISTRATION TRAINING

RECOMMENDED WITHIN TWO MONTHS OF REGISTRATION

CHILD PROTECTION FIRST AID FOR CARERS

OFFERED TO THOSE WITH AT LEAST 6 MONTH EXPERIENCE OF WORKING AS A CHILDMINDER

SCMA CONTINUING PROFESSIONAL WORKSHOPS

A PROGRAMME OF WORKSHOPS OFFERING OPPORTUNITY TO FURTHER DEVELOP SKILLS AND KNOWLEDGE

SCMA SCHEME OF EXCELLENCE

COLLEGE BASED WORK BASED HNC SVQ 3 PDA

Documents

Training Handbook - May 2012 · 2012. 5. 1. · Induction Session. Agreed date at informal interview Area Manager/Head of Childminding Services SS Assistant Letter to be sent out