TRAINING CATALOG - mtas.tennessee.edu 2019v42.pdf · any order and in different locations. • Module A: participants will learn about Board Governance, Human Resources, Ethics and

TRAINING CATALOG

WWW.MTAS.TENNESSEE.EDUWWW.KATE.TENNESSEE.EDU/MTAS

2019

Click on a program for information

EOA - ELECTED OFFICALS ACADEMY

MTAS ONLINE

CMFO - CERTIFIED MUNICIPAL FINANCE OFFICER

AHO - ADMINISTRATIVE HEARING OFFICER

UTILITY BOARD TRAINING

CUSTOM TRAINING

MAP - MUNICIPAL ADMINISTRATION PROGRAM

MMA - MUNICIPAL MANAGEMENT ACADEMY

MCC - MUNICIPAL COURT CLERK

WE WORK WITH TENNESSEE MUNICIPALITIES TO IMPROVE THE LIVES OF THOSE THEY SERVE.

2019 MTAS TRAINING CATALOGwww.mtas.tennessee.edu

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TABLE OF CONTENTS

LETTER FROM THE EXECUTIVE DIRECTOR..............................................3

TRAINING STAFF DIRECTORY...................................................................4

STATE TRAINING CERTIFICATIONS..........................................................6

ABOUT K@TE...........................................................................................7

MTAS CUSTOM TRAINING.....................................................................28

MTAS ONLINE.........................................................................................27

UTILITY BOARD TRAINING....................................................................26

MUNICIPAL MANAGEMENT ACADEMY (MMA)..................................23

MUNICIPAL COURT CLERK EDUCATION (MCC).....................................21

MUNICIPAL ADMINISTRATION PROGRAM (MAP)..............................15

ELECTED OFFICIALS ACADEMY (EOA)..................................................13

CERTIFIED MUNICIPAL FINANCE OFFICER (CMFO)................................9

ADMINISTRATIVE HEARING OFFICER (AHO)..........................................8

MTAS DIRECTORS ...................................................................................29

MTAS OFFICE CONTACT INFORMATION...............................................30


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Dear Municipal Officials and Staff,

2018 brought many new challenges to Tennessee towns and cities. Changing economic environments, social issues and the ever-present demand to provide quality municipal services with limited resources required towns and cities to be efficient and innovative with their resources. Undoubtedly, 2019 will have its own opportunities, but it will also bring challenges for Tennessee municipalities. The good news is that MTAS is here to help. We are working tirelessly to prepare for upcoming challenges and provide excellent resources for the research, consulting and training needs in our Tennessee towns and cities.

Learning never stops, and the best way to face a challenge is to be prepared. One way to be prepared is to participate in good, practical and usable training opportunities. MTAS understands the importance of well developed and convenient training opportunities that are easily accessible by municipal officials and staff. The 2019 MTAS Training Catalog is a tool for planning an effective training schedule. Using this catalog, you can review training course descriptions, determine the training opportunities that fit your needs and develop a personal training schedule for all of 2019. Please take advantage of this resource to prepare for 2019, and if you have any questions or need additional information, please contact any member of the training team.

The old saying goes “experience pays dividends.” I agree with that. We can learn valuable lessons from our experience and the experience of others. However, education and training also pay dividends. By taking advantage of training opportunities, we build on the experience of others and learn how to handle new challenges without making the same mistakes. MTAS supports you as you experience and learn, and we are ready to respond to the changing needs in Tennessee’s towns and cities. Let us use those lessons, prepare for new challenges and work to improve the lives of the people we serve.

Sincerely,

Margaret Norris Executive Director

FROM THE EXECUTIVE DIRECTOR


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TRAINING & SUPPORT STAFF DIRECTORY

ABB OGLESBYTraining & Development [email protected]

Phone: (615) 733-0602

Got a question about Training, Custom Training, or AHO?

DOUG BROWNTraining [email protected]

Phone: (865) 974-9140

Need help registering for an EOA for MMA course?

MICHELLE BUCKNERAdministrative [email protected]

Phone: (865) 974-9851

Got a CMFO question? Need help registering?

SARAH CURTISTraining [email protected]

Phone: (615) 253-6385

Got a question about MAP or MMA?


Phone: (865) 974-9851



Phone: (865) 974-9851



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TRAINING & SUPPORT STAFF DIRECTORY

JOHANNA OWENBYTraining [email protected]

Phone: (865) 974-9858

Got an EOA or MMA question?

CYNDY EDMONDSOnline Training [email protected]

Phone: (865) 974-9844

Got an online training question?

EMILY GODWIN Municipal Finance Training [email protected]

Phone: (615) 532-4950

Got a question about Finance or CMFO program?

CHRIS SHULTSGrants & Training [email protected]

Phone: (865) 974-8964

Got a question about Grants, or custom training?


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ADMINISTRATIVE HEARING OFFICERSEach person appointed to serve as an administrative hearing officer shall, within the six–month period immediately following the date of such appointment, participate in a program of training conducted by the University of Tennessee Municipal Technical Advisory Service.

Each person actively serving as an administrative hearing officer shall complete six hours of continuing education every calendar year. The education required by this section shall be in addition to any other continuing education requirements required for other professional licenses held by the individuals licensed under this part. No continuing education hours from one calendar year may be carried over to a subsequent calendar year. T. C. A. § 6–54–1007.

CERTIFIED MUNICIPAL FINANCE OFFICERSAll Continuing Professional Education (CPE) is to be categorized in two broad categories: Financial (F) and Other (O).

Each year at least 16 hours of the CPE obtained must be in the Financial category, and no more than eight hours of the required 24 may be in the Other category. The Comptroller’s office does NOT preapprove CPE.

CONTINUING LEGAL EDUCATIONEach attorney must complete a total of 15 hours of CLE, which must consist of no less than 12 General hours and three Ethics or Dual hours per year. A maximum of eight hours can be earned online in any compliance year. Up to eight hours of online CLE will carry forward to the next compliance year. See Tennessee Supreme Court Rule 21 §3.01.

MUNICIPAL CLERKS AND RECORDERSIn 1994 Chapter 648 of Public Acts added a law that required municipal clerks and recorders to become certified by completing 100 hours of education. The legislation also required that the certification be maintained by obtaining 18 hours of continuing education every three years.

This law can be found in Tennessee Code Annotated (T.C.A.) § 6–54–120. The accompanying regulations can be found in the Secretary of State’s Rules and Regulations at Tennessee Comprehensive Rules and Regulations 1360–6–1.

PLANNING AND ZONING REQUIREMENTSThe Planning Commission and Board of Zoning Appeals Training and Continuing Education Act of 2002 provides that each Planning Commissioner and each Board of Zoning Appeals Member shall, within one year of initial appointment and each calendar year thereafter, attend a minimum of four hours of training and continuing education. Each full time or contract professional planner or other administrative official whose duties include advising a planning commission or board of zoning appeals shall, each calendar year, attend a minimum of eight hours of training and continuing education.T.C.A.§ 13-4-101(c) et seq.

UTILITY BOARD TRAININGMTAS is proud to announce that the Office of the Tennessee Comptroller of the Treasury has approved the MTAS Utility Board Member Training pursuant to state law (Public Chapter No. 118) which was passed during this past legislative session and requires municipal utility board members to receive training.

MTAS will offer 12 hours of education over three sessions, with each session lasting four hours. Modules may be taken in any order and in different locations.

• Module A: participants will learn about Board Governance, Human Resources, Ethics and Open Meetings.

• Module B: revolves around Financial Oversight. • Module C: provides training on Water and Wastewater

Regulations & Challenges and Policy Making.

STATE TRAINING CERTIFICATIONS


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ARE YOU NEW TO MTAS TRAINING? MEET K@TE!

WHAT IS K@TE?

K@TE (pronounced “Kate”) is the University of Tennessee’s new Learning Management System for training and professional development. With K@TE, you can easily search, register, and pay for instructor-led and online training offered through the Municipal Technical Advisory Service.

MTAS has replaced Solution Point, our previous learning management system, with K@te.

HOW DO I LOG ON?

Visit www.kate.tennessee.edu/mtas to start browsing and registering for training.

If you had a Solution Point account, you may use your same credentials for K@te. Don’t remember your username or password? Try resetting your password through K@te or give us a call at 865-974-0411.

WHAT ABOUT MY TRANSCRIPT?

K@te has all your transcript information from Solution Point saved. Need to report an issue on your transcript? Please contact us at 865-974-0411.


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AHO TRAINING

Location/Date/Time: Nashville - June. 4, 2019; 8:30 a.m. - 4:30 p.m. CDTCollegedale - Dec 3, 2019; 8:30 a.m. - 4:30 p.m. CDT Credits: 6.5 CLE upon request

ADMINISTRATIVE HEARING OFFICER (AHO)

PROGRAM INFORMATION : Abb Oglesby, (615) [email protected]

REGISTRATION INFORMATIONSarah Curtis, (615) [email protected]

The Administrative Hearing Officer (AHO) program provides training for both codes officials and those seeking to become administrative hearing officers. Pursuant to T.C.A. § 6–54–1001 et seq., a city can, via ordinance, create an administrative hearing office with jurisdiction to hear violations of certain locally–adopted codes, including building codes and property maintenance codes. The law also allows a city, through its administrative hearing officer, to levy fines for such violations in excess of $50. Successful completion of this training authorizes certain participants to serve as municipal administrative hearing officers.

AHO CONTINUING EDUCATIONThis course will provide an overview of the duties of a certified administrative hearing officer and an overview of best practices.This course will cover the following:• A review of the provisions that govern the AHO Program• Case examples and case studies• The importance of working with the code official• An overview of Tennessee’s open meetings and public

records acts

Location/Date/Time: Franklin - June 11, 2019; 8:30 a.m. - 4:00 p.m. CDTCollegedale - Dec 10, 2019; 8:30 a.m. - 4:00 p.m. CDT

Credits: 6.0 CLE upon request

Training Topics include:• The statutory authorization• Mechanics of Public Chapter No. 1128• The Administrative Hearing Process

* DATES / TIMES SUBJECT TO CHANGE


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GOVERNMENTAL ENVIRONMENTThis class is a broad overview of government. Beginning with the top levels of the United States government down to the city level, this class outlines the structure and sources of power at each level. Most of this class focuses on the municipal government and its relationship with the state. It presents information in a manner such that you, as the financial officer for a municipality, will have a better understanding of how to perform your job and a general knowledge of many of the laws you have to work within.

Dates/Locations/Times:January 9 Jackson 8:00 a.m. – 5:00 p.m. CSTJanuary 16 Knoxville 8:00 a.m. – 5:00 p.m. ESTJanuary 23 Mt. Juliet 8:00 a.m. – 5:00 p.m. CST

essential information necessary to understand the purpose of the tasks and how to complete them successfully.

Target Audience: Designated city finance officials requiredby statute to obtain the CMFO certification. In addition, anyinterested individuals who want to raise their level of educationso they understand the proper way to maintain financial records, how governments are structured in Tennessee, and how to carry out responsibilities for the fiscal affairs of their city or town.

Credits for all courses are: 8 CPE/CMFO-F (Financial)Each class includes a required exam. The exam for each of the 11 classes must be successfully completed before the certification is awarded.

* DATES / TIMES ARE SUBJECT TO CHANGE

PROGRAM & REGISTRATION INFORMATION: Michelle Buckner, (865) 974-9851 [email protected] Emily Godwin, (615) 532-4950 [email protected]

The Certified Municipal Finance Officer (CMFO) program is designed to ensure that every municipal finance officer is capable of carrying out the fundamental tasks common to the position and to allow CMFOs to learn more advanced skills required to perform their official duties. This program is required as part of the Municipal Finance Officer Certification and Education Act of 2007 (T.C.A. § 6–56–400 et seq.).

The emphasis in these classes is on fundamental tasks and the

CERTIFIED MUNICIPAL FINANCE OFFICER (CMFO)

...CONTINUED ON NEXT PAGE.


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INTERNAL CONTROL & AUDITINGThe information covered in this class about internal control is by no means all–inclusive. Municipal officials must assess the risks that are present in their operations and develop control procedures to address that level of risk. This class will focus primarily on cash receipts and disbursements. These areas tend to be the greatest risk.

Dates/Locations/Times:March 6 Jackson 8:00 a.m. – 5:00 p.m. CSTMarch 13 Knoxville 8:00 a.m. – 5:00 p.m. EDTMarch 20 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT

GOVERNMENTAL ACCOUNTING ITwo features about government accounting are distinctive. Governmental accounting shares a managerial decision– making purpose with financial accounting. However, governmental accounting is far more restrictive due to its focus on funds and their usage in compliance with purposes set in the enacted budget. Further, the legal obligation to be accountable can make governmental accounting even more challenging to many practitioners. The authority to require citizens to pay taxes comes with the responsibility to use those resources to achieve the public good. Accounting for public purposes requires both skill and dedication to public service.

Dates/Locations/Times:April 10 Jackson 8:00 a.m. – 5:00 p.m. CDTApril 24 Knoxville 8:00 a.m. – 5:00 p.m. EDTMay 1 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT

GOVERNMENTAL ACCOUNTING IIGovernmental Accounting I discussed Generally Accepted Accounting Principles (GAAP) and governmental funds utilizing the modified accrual basis of accounting. Governmental Accounting II focuses on the proprietary and fiduciary funds using accrual accounting. This class presents an overview of the conversion process needed for compliance with Governmental Accounting Standards Board (GASB) Statement 34. This conversion process requires reporting activity in governmental funds by means of government—wide financial statements using the same economic resources measurement focus and accrual basis of accounting as used for proprietary and fiduciary funds.they work toward a better document.

Dates/Locations/Times:May 15 Jackson 8:00 a.m. – 5:00 p.m. CDTMay 22 Knoxville 8:00 a.m. – 5:00 p.m. EDTMay 29 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT


MUNICIPAL BUDGETINGThis budgeting class begins with a discussion of the budgetary environment in municipal government. Although most of the constraints on budgeting come from the political environment in which it takes place, quite a few state laws and regulations exist that affect the budget process. Because every municipal budget must comply with these laws and regulations, it is necessary to review them in detail. Revenue and expenditure forecasting will be discussed as they are very important to making the enacted budget as accurate as possible. The class concludes with some best practices in budgeting that may be helpful to the finance officers as they work toward a better document.

Dates/Locations/Times:February 6 Jackson 8:00 a.m. – 5:00 p.m. CSTFebruary 13 Knoxville 8:00 a.m. – 5:00 p.m. ESTFebruary 20 Mt. Juliet 8:00 a.m. – 5:00 p.m. CST

FINANCIAL REPORTING IThis class will describe the objectives of external financial reports and the legal and regulatory requirements to which Tennessee municipalities must adhere. We will review the guidelines for what constitutes a reporting entity and conclude with an overview of the fund financial statements and some specific reporting requirements. Financial Reporting Part I focuses on the fund financial statements. Part II focuses on government–wide financial statements.

Dates/Locations/Times:June 12 Jackson 8:00 a.m. – 5:00 p.m. CDTJune 19 Knoxville 8:00 a.m. – 5:00 p.m. EDTJune 26 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT

FINANCIAL REPORTING IIIn Financial Reporting II the focus is on specific elements of the Comprehensive Annual Financial Report (CAFR) and describing what must be included in each section. The Management’s Discussion and Analysis (MD&A) will be covered in detail. This class concludes with a description of an awards program for excellence in financial reporting offered by GFOA.

Dates/Locations/Times:July 10 Jackson 8:00 a.m. – 5:00 p.m. CDTJuly 17 Knoxville 8:00 a.m. – 5:00 p.m. EDTJuly 24 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT


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CASH MANAGEMENTCash management starts with cash flow management tools and techniques, including how to establish and maintain banking relationships that meet the municipality’s cash flow needs. It concludes with a discussion of investing, including establishing relationships with financial advisors that can serve a municipality’s long–term goals for treasury management.

Dates/Locations/Times:August 7 Jackson 8:00 a.m. – 5:00 p.m. CDTAugust 21 Knoxville 8:00 a.m. – 5:00 p.m. EDTAugust 22 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT

DEBT MANAGEMENTThis class begins with a discussion of the reasons municipalities borrow to finance their projects and how Tennessee law enables debt financing, subject to certain restrictions. The process for issuing long–term debt is then described, along with the roles of the participants in the process. This class ends with a more detailed discussion of the types of bonds and notes issued by municipalities and special reporting requirements for certain types of debt issues.

Dates/Locations/Times:September 11 Jackson 8:00 a.m. – 5:00 p.m. CDTSeptember 24 Knoxville 8:00 a.m. – 5:00 p.m. EDTOctober 2 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT

PAYROLL, BENEFITS, AND PENSIONSWhen the curriculum for the program was being developed, MTAS staff surveyed practicing finance officers from small, medium, and large cities throughout Tennessee to see which activities consumed most of their time. The number one answer was payroll. Even though most municipalities use software to process payroll, it is still a more time–consuming activity that involves more than issuing a payroll check to an employee. This class focuses on the basics of human resources and payroll administration, accounting for payroll transactions. Issues and considerations that every municipal finance officer should consider regarding pension and benefits administration are presented.

Dates/Locations/Times:October 16 Knoxville 8:00 a.m. – 5:00 p.m. EDTOctober 23 Jackson 8:00 a.m. – 5:00 p.m. CDTOctober 30 Mt. Juliet 8:00 a.m. – 5:00 p.m. CDT


PURCHASING, RISK MANAGEMENT, ANDENTERPRISE RESOURCE PLANNINGWhat do purchasing and risk management have in common? Even though the activities involved in the two functions are very different, purchasing and risk management both require that specially trained and certified government officials use the latest technology and research to execute the complicated and critical activities with each function.

Not too many years ago, purchasing was done across organizations by users of the goods and services purchased. Little attention was paid to best practices. In some instances, compliance with state purchasing laws was spotty. Likewise, risk management consisted of purchasing liability insurance and urging employees to behave in ways that reduces liability.

Purchasing and risk management have a common factor: recognition that these two functions are absolutely essential to the financial stability of a local government and should be entrusted to professionals. While neither purchasing nor risk management may be a traditional function of the finance office, they often are a responsibility of the chief finance officer.

Dates/Locations/Times:November 6 Jackson 8:00 a.m. – 5:00 p.m. CSTNovember 13 Knoxville 8:00 a.m. – 5:00 p.m. ESTNovember 20 Mt. Juliet 8:00 a.m. – 5:00 p.m. CST


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NEED TO MEET YOUR YEARLY CMFO POST-CERTIFICATION REQUIREMENTS? Visit K@TE to register - kate.tennessee.edu/mtas

MTAS Online has many courses that qualify for CMFO “Financial” and over 150 that qualify for “Other.”

Hours and designation are found in K@te in class descriptions.

New Classes added November 2018• Finance for Non-financial Managers

• Setting Your Financial Goals

• Managing Your Personal Finances

• Finance Foundations: Income Taxes

• Forecasting Using Financial Statements

• Finance Foundations

New for CMFO (Financial) - Compact Learning on Demand is curated content meant

to provide a comprehensive learning experience in a single topic area - on K@te

include Curriculum in your search.

Finance R&R - 3.5 hrs

• Finance Foundations: Risk Management

• Financial Record Keeping

Running Man Finance - 5.5 hrs

• Running a Profitable Business: Understanding Financial Ratios

• Running a Profitable Business: Understanding Cash Flows

• Running a Profitable Business: Revenue Recognition

CERTIFIED MUNICIPAL FINANCE OFFICER (CMFO)CERTIFIED MUNICIPAL FINANCE OFFICER (CMFO)

POPULAR LINKS:

MTAS ONLINESee page 27


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ELECTED OFFICIALS ACADEMY (EOA)

PROGRAM INFORMATION: Johanna Owenby, (865) [email protected]

REGISTRATION INFORMATION: Doug Brown, (865) 974-9140 [email protected]

You worked hard to get elected. Now what?

Attend the Elected Officials Academy (EOA). If you are an incumbent or a newly elected official, this is the right program for you. EOA familiarizes elected municipal officials with the varied aspects of municipal leadership and complexities of operating a city. You will earn a certificate for completing each level of the EOA. We are currently offering Level I and Level II.

LEVEL I COURSES: EACH COURSE IS 2 HOURS

FOUNDATIONS AND STRUCTURES OF TENNESSEE MUNICIPAL GOVERNMENTParticipants will explore the differences and similarities between private business and government. The four forms of government will be explained from a historical formation perspective. And finally, students will examine the differences between policy (deciding) and administration (doing) in relation to being a member of the board.

INTRODUCTION TO CHARTER, CODES AND OPEN RECORDS LAW This session focuses on the differences between a city charter and a code. Participants will examine the three different charter types. The basic principles of Dillon’s Rule will be explored and understood in relation to what gives municipalities their governing powers. In addition, the Open Records law will be covered and discussed in depth.

MUNICIPAL FINANCE OVERVIEWParticipants will explore the purposes and components of the municipal budget process. They will learn what needs to be

accomplished and when. Cities are required to have their books audited annually by an independent auditor. The importance and purpose of this audit will be emphasized by using it as a tool in monitoring internal controls and other management practices.

COUNCIL AT WORKThis session will provide participants with a variety of techniques designed to increase their effectiveness as a member of a governing body. They will discuss and identify internal effectiveness tools that will help them evaluate their board effectiveness and improve board discussion. Participants will also discuss tools to link the governing body with both the community and the municipal staff.

ETHICS AND OPEN MEETINGSThis session focuses on ethical issues confronting elected officials in local government and covers the requirements as stated in the Comprehensive Ethics Reform Act of 2006. Discussion will be centered on the Tennessee Ethics Commission, financial disclosure form requirements, and local codes of ethics. This session will apply those ethical standards while learning what the Tennessee Law says about open/ public meetings.


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CERTIFIED MUNICIPAL FINANCE OFFICER (CMFO)ELECTED OFFICIALS ACADEMY (EOA)

LEVEL II COURSES:EACH COURSE IS 2 HOURS

HUMAN RESOURCESThis session focuses on the purpose, function and services provided by a municipal Human Resources Department. Participants will learn the significance of the human resource function and the importance of personnel policies. Elected officials will identify their responsibilities in the administration and development of policies, their role in the employment process, discipline of employees, and compensation and benefits. This session will also identify best practices and benchmarks for successful municipal human resource operations.

PUBLIC WORKSThis session emphasizes the role of the governing body in relation to the public works/engineering department and the different types and levels of public works and engineering services. Best practices for organizing and managing public works/engineering departments are taught as well as the managerial role. The importance of accountability for operations is reviewed as well as how to measure results.

WATER & WASTEWATER OPERATIONSThis session will explain the purpose of the water and wastewater departments and identify the services they provide. Participants will learn the responsibilities of the governing body in operation of water and wastewater departments.

The definition of viable water and wastewater system and benchmarks for measuring successful utilities are discussed. Current and future water and wastewater challenges are identified and explained as well as the federal and state laws and regulators of municipal water/wastewater operations.

ECONOMIC DEVELOPMENTThis session will define economic development in terms that can lead to more effective local development programs and activities. It will give an overview of basic national and international economic trends that are having the greatest impact on communities in Tennessee. More importantly, it will also explain the role of community leaders in economic development.

POLICE REVIEWThe police review will address the police department’s role in the community and the governing body’s role with the department. Participants will examine general department administration and the advantages of proactive and community–oriented policing as well as the benefits of inter–local agreements. Specific topics include: the drug fund, officer certification, staffing needs and department accreditation.

FIRE REVIEWThe participants of this session will explore the functionality of the fire department and what a city ordinance needs to include if it is establishing a new department. Participants will examine the importance and advantages of having mutual aid agreements, training for career and volunteer firefighters, and the importance of standard operating procedures.

The fire review will also focus on the basic components of ISO ratings and what impact the ISO has on the citizenry within their municipalities. This presentation is based on 21 recommendations developed by MTAS fire consultants.

MUNICIPAL RISK MANAGEMENTThis course will outline the foundation of essential risk practices for local governmental entities. Participants will be able to identify the responsibilities of the council and essential components of risk management. A comprehensive review of risks associated with liability, worker’s compensation and property is presented. This session will also provide valuable benchmarks that can be used to develop a sound management program and effectively address risk exposures.

* EOA Level 1 & Level II courses with the exception of “Police Review” count towards municipal utility board training hours.

Effective as of November 1, 2018.

SCHEDULED EVENTS IN 2019

* ALWAYS CHECK TRAINING CALENDAR FOR LATEST SCHEDULE AND THE EOA PROGRAM PAGE FOR MORE DE-TAILS ABOUT EACH.

Open Enrollment - January 11 - January 12 in Columbia

Open Enrollment - January 25 - January 26 in Germantown

Open Enrollment - January 25 - January 26 in Goodlettsville

Open Enrollment - Feb 1 - 2 in Collegedale


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MUNICIPAL ADMINISTRATION PROGRAM

PROGRAM INFORMATION: Sarah Curtis, (615) [email protected]

REGISTRATION INFORMATION: Joe Hollister, (615) [email protected]

The Municipal Administration Program (MAP) provides elected officials and administrative staff with the knowledge and tools needed to guide municipalities.

Through MAP, employees of municipalities have the opportunity to gain valuable knowledge, develop professionally, and network with others. Credits earned by completing MAP courses count towards CPE, CMFO(Financial), or CMFO(Other) - see K@TE descriptions for credit award details.

* DATES / TIMES ARE SUBJECT TO CHANGE

PREPARING A BUDGET FROM START TO FINISH (7 CPE) The budgeting class begins with a discussion of the budgetary environment in municipal government. Although most of the constraints on budgeting come from the political environment in which it takes place, quite a few state laws and regulations exist that affect the budget process. Because every municipal budget must comply with these laws and regulations, it is necessary to review them in detail. Revenue and expenditure forecasting will be discussed; they are very important to making the enacted budget as accurate as possible. The class concludes with some best practices in budgeting that may be helpful to the finance officers as they work toward a better document.Includes lunch. Price is $100.00. Target Audience: All Municipal Employees

Dates/Locations/Times:Feb 26 Bartlett 8:30 a.m. – 4:30 p.m. CSTFeb 27 Jackson 8:30 a.m. – 4:30 p.m. CSTFeb 28 Nashville 8:30 a.m. – 4:30 p.m. CSTMarch 5 Knoxville 8:30 a.m. – 4:30 p.m. CSTMarch 6 Johnson City 8:30 a.m. – 4:30 p.m. CSTMarch 7 Collegedale 8:30 a.m. – 4:30 p.m. CSTMarch 8 Fayetteville 8:30a.m. - 4:30 p.m. CST

REACHING AGREEMENT: NEGOTIATION STRATEGIES FOR EFFECTIVE SOLUTIONS (4 CPE)Every negotiation is challenging in its own way. Sometimes we win, sometimes we lose, but are we ever truly satisfied with the outcome? This class focuses on styles of negotiation and how to reach a negotiated agreement that is beneficial to all parties involved. Specifically, we will look at hard negotiation tactics, soft negotiation tactics and principled negotiation strategies. The class participants will identify some problems with soft and hard negotiation and then implement four steps of principled negotiation to reach an effective and agreeable solution. Target Audience: All Municipal Employees

Dates/Locations/Times:Jan 22 Memphis 8:30 a.m. – 12:30 p.m. CSTJan 23 Jackson 8:30 a.m. – 12:30 p.m. CSTJan 24 Nashville 8:30 a.m. – 12:30 p.m. CSTJan 28 Knoxville 8:30 a.m. – 12:30 p.m. ESTFeb 27 Johnson City 8:30 a.m. – 12:30 p.m. EST


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UTILITY BOARD TRAINING - MODULE A (4 CPE)Module A: participants will learn about Board Governance, Human Resources, Ethics and Open Meetings. Target Audience: Municipal Utility Board Members

Dates/Locations/Times:Jan 10 Knoxville 8:30 a.m. – 12:30 p.m. ESTJan 24 Nashville 1:00 p.m. – 5:00 p.m. CSTMarch 12 Jackson 4:00 p.m. – 8:00 p.m. CDTApril 9 Knoxville 4:00 p.m. – 8:00 p.m. EDTMay 14 Nashville 4:00 p.m. – 8:00 p.m. CDT

UTILITY BOARD TRAINING - MODULE B(4 CPE) Module B: revolves around Financial Oversight.

Dates/Locations/Times:March 28 Nashville 4:00 p.m. – 8:00 p.m. CDTApril 16 Jackson 4:00 p.m. – 8:00 p.m. CDTMay 23 Knoxville 4:00 p.m. – 8:00 p.m. EDT

UTILITY BOARD TRAINING - MODULE C(4 CPE) Module C: provides training on Water and Wastewater Regulations & Challenges and Policy Making

Dates/Locations/Times:March 21 Knoxville 4:00 p.m. – 8:00 p.m. EDTApril 17 Nashville 4:00 p.m. – 8:00 p.m. CDTMay 2 Jackson 4:00 p.m. – 8:00 p.m. CDT


MANAGING THE DRUG FUND AND SENSITIVE EVIDENCE (4 CPE)This course covers all aspects of drug fund administration. Discussion will include the accounting process required for confidential expenditures; allowable expenditures; budget requirements; maximizing drug fund revenues; and how the special revenue account (drug fund) differs from the confidential expense account. Target Audience: All Municipal Employees

Dates/Locations/Times:March 19 Johnson City 8:30 a.m. – 12:30 p.m. EDTMarch 20 Knoxville 8:30 a.m. – 12:30 p.m. EDTMarch 21 Collegedale 8:30 a.m. – 12:30 p.m. EDTMarch 26 Franklin 8:30 a.m. – 12:30 p.m. CDTMarch 27 Jackson 8:30 a.m. – 12:30 p.m. CDTMarch 28 Memphis area 8:30 a.m. – 12:30 p.m. CDT


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IMPROVING COMMUNICATIONS (4 CPE)Communication is one of the most important traits in a leader and in successful employees. Communication is a process that takes time, effort, and sometimes planning. This course will address topics which include: defining what successful communication traits are in the workplace, demonstrating a successful communication model, and preparing a plan for improving communication.Target Audience: All Municipal Employees

Dates/Locations/Times:May 14 Knoxville 8:30 a.m. – 12:30 p.m. EDTMay 15 Franklin 8:30 a.m. – 12:30 p.m. CDTMay 16 Jackson 8:30 a.m. – 12:30 p.m. CDT

2019 TENNESSEE BUSINESS TAXADMINISTRATION UPDATES (3 CPE)This class, conducted by the Tennessee Department of Revenue will address current business tax issues. Also, the facilitators will discuss new computer software updates that the Tennessee Department of Revenue has implemented and how this affects municipalities.

Target Audience: All Municipal Employees

Dates/Locations/Times:June 4 Johnson City 8:30 a.m. – 11:00 a.m. EDTJune 5 Knoxville 8:30 a.m. – 11:00 a.m. EDTJune 6 Collegedale 8:30 a.m. – 11:00 a.m. EDTJune 11 Jackson 8:30 a.m. – 11:00 a.m. CDTJune 12 Memphis area 8:30 a.m. – 11:00 a.m. CDTJune 13 Goodlettsville 8:30 a.m. – 11:00 a.m. CDT

EMPLOYEE ENGAGEMENT (4 CPE)Are your employees engaged in their work? What does that look like? Engaged employees want their organization to be successful, but creating an engaged workforce is a challenging process. In this interactive class we will explore the benefits of an engaged workforce, how to manage change, the challenges faced by city government, and how leadership can work together to improve employee commitment.


Dates/Locations/Times:April 10 Knoxville 8:30 a.m. – 12:30 p.m.EDTApril 17 Jackson 8:30 a.m. – 12:30 p.m. CDTApril 18 Nashville 8:30 a.m. – 12:30 p.m. CDT


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PLANNING AND ZONING (4 CPE)This class will address how a planning and zoning board meeting is conducted, how a board of zoning appeals meeting is conducted and what each body is responsible for, as far as their scope of authority and purview. This session will include a discussion of commonly addressed issues in each body, as well as legislative updates.


Dates/Locations/Times:July 9 Jackson 8:30 a.m. – 12:30 p.m. CDTJuly 10 Collierville 8:30 a.m. – 12:30 p.m. CDTJuly 11 Goodlettsville 8:30 a.m. – 12:30 p.m. CDTJuly 16 Cookeville 8:30 a.m. – 12:30 p.m. CDTJuly 17 Cleveland 8:30 a.m. – 12:30 p.m. EDTJuly 23 Knoxville 8:30 a.m. – 12:30 p.m. EDTJuly 24 Johnson City 8:30 a.m. – 12:30 p.m. EDT

MUNICIPAL LEGISLATIVE UPDATE (3.5 CLE/ 3.5 CPE) This course will provide a summary of legislation passed by the Tennessee General Assembly during the 2019 General Session that will impact municipalities. Public Acts touching every aspect of municipal operations will be discussed. The course is conducted by MTAS legal consultants and offers participants the opportunity to ask questions about any new legislation.

Target Audience: Elected and Appointed Officials, City Attorneys, City Recorders, Code Enforcement Officials and Utility and Public Works Directors and Managers

Dates/Locations/Times:June 18 Johnson City 8:30 a.m. – 12:00 p.m. EDTJune 19 Knoxville 8:30 a.m. – 12:00 p.m. EDTJune 20 Collegedale 8:30 a.m. – 12:00 p.m. EDTJune 26 Jackson 8:30 a.m. – 12:00 p.m. CDTJune 27 Goodlettsville 8:30 a.m. – 12:00 p.m. CDTJune 28 Tullahoma 8:30 a.m. – 12:00 p.m. CDT


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FAIR LABOR STANDARDS ACT: REVISED OVERTIME REGULATIONS(4 CPE)The employment arena is constantly changing! This course explores the provisions of the Fair Labor Standards Act and its impact on organizations. The course will examine recent changes to the Act and what cities should do to prepare. The course will also examine the impact of the FLSA on Public Safety employees. This course is eligible for 4 hours of POST Commission training, 4 hours Fire Commission training, and Officer training credit under Section 580C2 of the ISO Fire Suppression Rating Schedule.

Target Audience: Managers, Supervisors, City Recorders, HR Directors

Dates/Locations/Times:July 23 Johnson City 8:30 a.m. – 12:30 p.m. EDTJuly 24 Knoxville 8:30 a.m. – 12:30 p.m. EDTJuly 25 Collegedale 8:30 a.m. – 12:30 p.m. EDTAug 6 Bartlett 8:30 a.m. – 12:30 p.m. CDTAug 7 Jackson 8:30 a.m. – 12:30 p.m. CDTAug 8 Franklin 8:30 a.m. – 12:30 p.m. CDT

LEADING A CULTURALLY DIVERSE WORKFORCE (4 CPE)The world is a global economy and most likely staying that way. Gone are the days of working only with people who grew up where and how you did. This workshop course will address cultural differences in how people view relationships with others, variations in how different groups interpret what is said and what is not said, distinct views of time and views on topics such as equality among people.

This workshop provides participants with insights, knowledge and practical strategies to sensitively manage the issues and challenges associated with leading a culturally diverse team. Managers will understand how cultural diversity impacts on human behavior and learn effective strategies to negotiate and deal with the competing challenges arising between staff from culturally and linguistically diverse backgrounds. This workshop will enhance managers’ problem-solving skills by incorporating a culturally sensitive framework for dealing with conflict within a culturally diverse team. Staff members will gain ideas for negotiating conflict, be able to identify when conflict has a cultural component, and develop a sound understanding of how culture impacts on team work and human behavior.

Target Audience: Managers, Supervisors, City Recorders, HR Directors

Dates/Locations/Times:Sept 24 Jackson 8:30 a.m. – 12:30 p.m. CDTSept 25 Franklin 8:30 a.m. – 12:30 p.m. CDTSept 26 Knoxville 8:30 a.m. – 12:30 p.m. EDT


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2019 OFFICE HOLIDAY CLOSURES

JAN 21.....................................MLK JR. DAY

APRIL 19........................SPRING HOLIDAY

MAY 27.............................MEMORIAL DAY

JUL 4......................INDEPENDENCE DAY

SEP 2.......................................LABOR DAY

NOV 28 - 29......................THANKSGIVING

DEC 23 - DEC 27...........WINTER HOLIDAY

JAN 1 ..............................NEW YEAR’S DAY


MUNICIPAL PURCHASING OVERVIEW (4 CPE)The municipal purchasing process is a complex activity that needs the expertise of trained individuals in order to be performed efficiently. When properly implemented, the purchasing process can save the municipality time and money in the acquisition of quality goods and services.

This course will cover objectives and goals of the purchasing function, the importance of written specifications, the Municipal Purchasing Law of 1983, and other general laws applicable to the purchasing environment.

This class is designed for purchasing professionals, department supervisors, and others participating in the acquisition of goods and services for the municipality.


Dates/Locations/Times:Nov 5 Johnson City 8:30 a.m. – 12:30 p.m. ESTNov 6 Knoxville 8:30 a.m. – 12:30 p.m. ESTNov 12 Franklin 8:30 a.m. – 12:30 p.m. CSTNov 19 Jackson 8:30 a.m. – 12:30 p.m. CSTNov 20 Germantown 8:30 a.m. – 12:30 p.m. CST

DRINKING FROM A FIRE HYDRANT (4 CPE)Overview of Municipal Water Systems

Clean, safe drinking water is something we take for granted,and every fire department has a responsibility to follow industry standard best practices to use the water system correctly, protect the water system, and be aware of practices that threaten our public drinking water. This course will cover an overview of the municipal water system; TDEC rules and regulations regarding fire hydrants; protecting water systems from physical damage by fire department personnel; nonrevenue water use, water loss, and theft; fire hydrants, types, models, and standards, calculating needed fire flows, how to conduct a flow test; locating and spacing fire hydrants based on needed flow; and fire hydrants and ISO credit.

Target Audience: Fire Department Employees

Dates/Locations/Times:Oct 15 Kingsport 8:30 a.m. – 12:30 p.m. EDTOct 16 Knoxville 8:30 a.m. – 12:30 p.m. EDTOct 17 Collegedale 8:30 a.m. – 12:30 p.m. EDTOct 18 Franklin 8:30 a.m. – 12:30 p.m. CDTOct 24 Jackson 8:30 a.m. – 12:30 p.m. CDTOct 25 Bartlett 8:30 a.m. – 12:30 p.m. CDT


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MUNICIPAL COURT CLERK EDUCATION


MCC FOUNDATIONS AND UPDATES SEMINARSThis series of small training classes covers the general operation of a municipal court and updates on legislative changes impacting municipal courts. Specific topics include court docket preparation and maintenance, collection of litigation tax, submission of court action reports and record keeping requirements for municipal courts. Participants such as court clerks, judges, assistant clerks and city recorders, will learn how to establish a records process that conforms to state laws and regulations and learn how to perform court clerk functions efficiently and effectively.

Dates/Locations/Times:Sept 26 Franklin 9:00a.m. – 1:00p.m. CDTOct 2 Algood 9:00a.m. – 1:00p.m. CDTOct 3 Collegedale 9:00a.m. – 1:00p.m. EDTOct 16 Johnson City 9:00a.m. – 1:00p.m. EDTOct 17 Knoxville 9:00a.m. – 1:00p.m. EDTOct 24 Collierville 9:00a.m. – 1:00p.m. CDTOct 25 Jackson 9:00a.m. – 1:00p.m. CDT

MUNICIPAL COURT CLERK (MCC) CONFERENCESThese conferences present special topics and problems found in municipal courts. Municipal clerks and municipal judges are invited to attend.

MUNICIPAL COURTS CONFERENCE

April 10 - 11, 2019Drury Plaza Hotel, Franklin

Sign–in will begin Wednesday, April 10 at 11:30 a.m. (CDT). The conference will begin on Wednesday at 1:00 p.m., and conclude at 12:00 p.m. on Thursday, April 11.


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MUNICIPAL COURT CLERK CERTIFICATE


REQUIREMENTS FOR COMPLETION:• Attend the MCC Foundations and Updates Seminar – 4 hours• Participate in Advanced Learning by attending 3 MCC

Conferences • Take Online Training – 2 hours• Participate in a MCC Certificate Site Visit

HOW DO YOU ACHIEVE THESE REQUIREMENTS?

PARTICIPATE IN ADVANCED LEARNINGThe bulk of the certificate course work is achieved by attending three consecutive Annual Municipal Court Clerks Conferences. Each year the conference will hold advanced learning sessions covering the Certificate Topics of (1) Legal Procedure, (2) Management and (3) Partners in Progress. Certificate credits for this segment are achieved by participation in these three sessions each year during the three-year certificate cycle, for a total of nine classes.

MUNICIPAL COURT CLERK (MCC) CERTIFICATE PROGRAM:This certificate program is designed to help both the new clerk and the veteran develop and maintain knowledge, skills, and abilities required for successful court management.

ATTEND AN MCC FOUNDATIONS ANDUPDATES SEMINARSThe Municipal Court Clerk Foundations and Updates Seminar serves as an introductory training for new clerks, with annual legislative updates for the more experienced clerk. These four hour seminars are held each fall, spread out in multiple locations covering Tennessee’s three Grand Divisions.

ONLINE TRAININGMTAS offers over 150 online training opportunities. Certificate participants should enroll and complete two online trainings that combine to at least two hours of training. These classes are free to all court clerks thru the MTAS system called K@TE at kate.tennessee.edu.

MCC CERTIFICATE SITE VISITA specific Certificate Site Visit to be conducted by the MTAS Municipal Court Clerk Specialist is required to complete this certificate program. During the Certificate Site Visit, each clerk will be asked to show the process of how their department manages a citation from initial receipt from law enforcement, to the courtroom and finally on appeal.


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MUNICIPAL MANAGEMENT ACADEMY

PROGRAM INFORMATION: (East Tennessee Region)Johanna Owenby, (865) [email protected]

(West & Middle Tennessee Region)Sarah Curtis, (615) [email protected]

REGISTRATION INFORMATION: (East Tennessee Region)Doug Brown, (865) 974-9140 [email protected]

(West & Middle Tennessee Region)Joe Hollister (615) [email protected]

The Municipal Management Academy (MMA) provides effective training and educational opportunities for managers and supervisors in municipal environments throughout the state.

This program helps both the new and the experienced manager/supervisor develop the knowledge, skills, and abilities required for successful management. Courses are adaptable for groups of different sizes, levels of experience, and skills. Each course emphasizes discussion and group activities to encourage participants to learn from one another– resulting in better teamwork, cohesiveness, and improved communication among managers.

**The Municipal Management Academy can come to your city. MTAS Consultants will work with you to create a schedule that is convenient for your staff.

LEVEL I COURSESNote: All eight sessions are required courses to complete the Level I certificate.

MUNICIPAL MANAGEMENT OVERVIEWA broad functional overview of municipal management is provided for managers and supervisors.

A self-assessment allows participants to identify areas in which they need to improve their skills and allows them to set specific personal goals and objectives for this program. They also explore leadership models and how each relates to the responsibilities of managers.

Credits: 4 CPE/CMFO (Other)

UNDERSTANDING WORK STYLESThis course examines the roles, characteristics, skills, and behaviors of effective leaders and offers models for supervisory styles. Participants will explore their own leadership style through the DiSC behavioral profile and recognize behavioral styles that are used by others.


PLANNING & ORGANIZING FOR RESULTSThis course discusses the key elements of planning, including: Managing one’s time effectively; setting SMART goals for work teams, which are linked to the city’s mission statements; establishing work plans and schedules; prioritizing work flow; and creating performance. Credits: 4 CPE/CMFO (Other)



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PERFORMANCE MANAGEMENT -POSITIVE DISCIPLINEThe performance management process and the importance of setting expectations is explored in this course. This class also examines factors that contribute to performance problems and grievances and emphasizes the importance of encouraging self-discipline. A problem-solving approach is used in addressing performance problems and taking disciplinary measures in accordance with city policy.


HUMAN RESOURCES OVERVIEWEmployment law is an ever increasing issue of importance in the workplace. This course gives an overview of human resource issues and employment law including FMLA, ADA, Worker’s Compensation, FLSA, and EEOC. This course includes a look at state laws governing employment and the specific city’s personnel policies, rules, and regulations.

Credits: 4 CPE/CMFO (CMFO Not Applicable)

WORKPLACE HARASSMENT ANDWORKPLACE VIOLENCEThis course clarifies how to recognize and prevent harassment and what to do if harassment occurs to ensure protection of both the municipality and employees. Learn to recognize risk factors and behaviors and ways to prevent or diffuse volatile situations and prevent workplace violence


COMMUNICATION SKILLSThis course focuses on the process and elements of effective communications, including active listening, recognizing verbal and nonverbal messages, and giving and receiving feedback. It also introduces strategies for adapting to other individual communication styles


ENGAGING YOUR WORKFORCEAn engaging work environment plays a key role in ensuring that staff feel valued and empowered, strive to do their best, and feel committed to the organization. This session introduces theories and concepts of motivation and their implications for supervisors and managers.


LEVEL II COURSESNote: All eight sessions are required courses to complete the Level II certificate.

COACHING, COUNSELING, AND MENTORINGThis course offers guidance in employee performance issues, which is a leadership competency that requires a special set of skills and sensitivity. This session focuses on the different approaches a manager may take in intervening with employees and discusses how to coach, counsel and mentor for performance change.


DELEGATION SKILLSREQUIRED: The Delegation Skills session emphasizes assigning responsibility to others, which requires skills in defining expectations, providing direction and support, and evaluating results.


MAKING EFFECTIVE DECISIONSThis course focuses on improving problem-solving, decision-making, and critical thinking skills. It offers a concise problem-solving framework and aids in clarifying problems, setting priorities, generating solutions, and evaluating outcomes. This course is applicable to management in any department or any level of local government.


DEVELOPING TEAMWORKDeveloping Teamwork addresses management’s role in forming, training, and supporting teams; describes the role and functions of the team leader; and offers suggestions for training. This session utilizes case studies which describe work team management in a broad variety of local governments.


CUSTOMER SERVICEThis class emphasizes the local government employee’s responsibility to provide citizens with quality service and the supervisor’s role in fostering a customer service orientation.




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EMPLOYEE PERFORMANCE EVALUATIONThis course examines a manager’s role in conducting performance evaluations and discusses instruments and approaches, focusing attention on the advantages and disadvantages of each. Activities emphasize how to make written comments for the performance review.


MANAGING CHANGEChange is a basic ingredient of life, and it often means discovering something new, moving forward, and growing. In this course, participants analyze the forces that drive organizations to change, examine the challenges of change, and examine approaches for making organizational change more effective. This course develops understanding of change processes and provides practical skills for managing and leading change. Building skills in navigating the change process is a key skill for individual contributors and leaders in any organization.


CONFLICT MANAGEMENTIn this course, participants identify their style of conflict management, define the process of conflict management, and examine approaches for effective conflict management and resolution. Highlights include understanding the causes of conflict and techniques for conflict management.


LEVEL III COURSES Level III requires completion of four 4-hour courses chosen from the list below, and completion of a practicum (16 hours) for a total of 32 hours.

INTERVIEWING, SELECTING, AND RETAINING EMPLOYEESThis course addresses skills involved in the recruiting, interviewing, and selecting of employees, covers legal aspects of interviewing, and identifies supervisory practices that support employee retention



BUDGET & FINANCE FOR THE MANAGERThis course provides an overview of the local government budget process and the manager’s role in that process.


MANAGING A DIVERSE WORKFORCEThis course is an interactive session that covers an introduction to diverse group characteristics and definitions, including the impact culture may have on interpersonal work relationships. Participants examine how to build effective, culturally diverse, multi-generational teams and how to minimize conflicts. Participants explore the role of leadership in ensuring the work environment promotes a welcome, productive, and supportive environment.


MANAGING PROJECTSThis course offers insight into specific challenges of managing a project and offers guidance for avoiding common pitfalls and keeping a project on track. Participants are encouraged to identify and practice team-building techniques and project management strategies.


ETHICS IN GOVERNMENTEthics in Government offers a number of practical, specific suggestions for evaluating your own ethical patterns. Participants will explore how to recognize the ethical implications of decisions and establish procedures and programs that make ethics a key work element.


PERFORMANCE MEASUREMENTThis course defines performance measurement and offers a look at the concept of performance measurement from the perspective of a supervisor or manager of municipal services. This class helps develop meaningful performance indices for the workplace.



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UTILITY BOARD TRAINING

PROGRAM INFORMATION: Abb Oglesby, (615) [email protected]

Brett Ward, (865) [email protected]

Steve Wyatt, (731) [email protected]

MTAS is proud to announce that the Office of the Tennessee Comptroller of the Treasury has approved the MTAS Utility Board Member Training pursuant to state law (Public Chapter No. 118) which was passed during this past legislative session and requires municipal utility board members to receive training.

MTAS will offer 12 hours of education over three sessions, with each session lasting four hours. Modules may be taken in any order and in different locations.

• Module A: participants will learn about Board Governance, Human Resources, Ethics and Open Meetings.

• Module B: revolves around Financial Oversight. • Module C: provides training on Water and Wastewater Regulations & Challenges

and Policy Making.

UTILITY BOARD TRAINING - MODULE A(4 CPE). Target Audience: Municipal Utility Board Members

Dates/Locations/Times:Jan 10 Knoxville 8:30 a.m. – 12:30 p.m. ESTJan 24 Nashville 1:00 p.m. – 5:00 p.m. CSTMarch 12 Jackson 4:00 p.m. – 8:00 p.m. CDTApril 9 Knoxville 4:00 p.m. – 8:00 p.m. EDTMay 14 Nashville 4:00 p.m. – 8:00 p.m. CDT

UTILITY BOARD TRAINING - MODULE B(4 CPE)

Dates/Locations/Times:March 28 Nashville 4:00 p.m. – 8:00 p.m. CDTApril 16 Jackson 4:00 p.m. – 8:00 p.m. CDTMay 23 Knoxville 4:00 p.m. – 8:00 p.m. EDT

UTILITY BOARD TRAINING - MODULE C(4 CPE)

Dates/Locations/Times:March 21 Knoxville 4:00 p.m. – 8:00 p.m. EDTApril 17 Nashville 4:00 p.m. – 8:00 p.m. CDTMay 2 Jackson 4:00 p.m. – 8:00 p.m. CDT


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MTAS ONLINE

PROGRAM INFORMATION: Cyndy Edmonds, (865) 974-9844 [email protected]

Whether you’re interested in certificate programs, fulfilling CMFO financial credit requirements, or professional development hours, we have an online course for you.

MTAS Online provides relevant and quality training for everyone involved in municipal government…anytime, anywhere. Regardless of your location, regardless of the time of day or night…if you have access to a computer and the internet, you have access to MTAS training.

We offer a wide variety of interactive online courses to suit your needs. Online users can take one or more modules at a time, in any order, and can complete courses as time permits. It is not necessary to complete a course in one sitting. Training online allows users to leave and come back at their convenience.

There are over 150 onlines courses to choose from. Users do not need to sign up for certificate programs in order to take individual courses.

New for Online Classes - Compact Learning on Demand is curated content meant to provide a comprehensive learning experience in a single topic area - on K@te include Curriculum in your search.

See the MTAS website Online Training page for the

latest information!

WHO SHOULD ENROLL IN THESE ONLINE CERTIFICATE PROGRAMS?

Busy city employees who want the convenience of online training to meet requirements for their yearly professional development hours and want to grow professionally.

Individuals needing training on a limited budgets may also find online training appealing with classes starting at just $50.


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CUSTOM TRAINING

PROGRAM INFORMATION: Abner Oglesby, (615) 733-0602 [email protected]

MTAS offers additional classes on an as-needed basis for cities. Some past courses offered to cities include:

• Avoiding the Gray: Leadership Ethics at Work

• Conflict Management for Supervisors

• Ensuring Quality Customer Service Both Internally and Externally

• Fostering Respect in the Workplace

• Managing Generational Differences in the Workplace

• Strengths Based Leadership: Celebrating Different Strengths on Your Team

• Teambuilding: Building Stronger Teams and Organizations

• Customer Service – How to Deal with Irate Customers


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MTAS DIRECTORSRICK WHITEHEADAssistant Director605 Airways Blvd, Suite 109Jackson, TN 38301Phone: (731) 423-4783

MARGARET NORRISExecutive Director1610 University Ave.Knoxville, TN 37921 Phone: (865) 974-0411

MISSION STATEMENTWe serve business and government to

improve the lives of Tennesseans.

VISION STATEMENTWe envision Tennessee as a global leader with thriving business and industry, efficient and effective government, and

vibrant communities.

VALUES STATEMENTAt the Institute for Public Service we value people, diversity, relationships,

integrity, and excellence.

MTAS MISSION STATEMENTWe work with Tennessee municipalities to

improve the lives of those they serve.

MTAS VISION STATEMENTTennessee municipalities will be a

national model of good governance.

MTAS VALUES STATEMENTAdaptability: The quality of being able to adjust to new conditions, including being open minded and flexible in an ever-changing environment.Service-orientated: Customer-focused.Integrity: Doing the right thing for the right reason, regardless of the conse-quence. Quality: Consistently delivering an accu-rate, professional, and timely product.


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MTAS OFFICES & CONTACT INFORMATIONKNOXVILLE 1610 University Ave.Knoxville, TN 37921Phone: (865) 974–0411Fax: (865) 974–0423

CHATTANOOGADept. 6356, Pfeiffer 302Chattanooga, TN 37403Phone: (423) 425-4239Fax: (423) 643–0222

JACKSON605 Airways Blvd., Suite 109 Jackson, TN 38301Phone: (731) 423–3710Fax: (731) 425–4771

JOHNSON CITY2112 North Roan St, Suite 604Johnson City, TN 37601Phone: (423) 854–9882 (423) 282–0416Fax: (423) 854–9223

MARTIN475 Clement HallMartin, TN Phone: (731) 881–7058Fax: (731) 881–7059

MEMPHIS7777 Walnut Grove RoadSuite A–1, Box 14Memphis, TN 38120 Phone (Neill): (901) 412–2121Phone (Wolf): (901) 579–9247Fax (Neill): (731) 881–7058Fax (Wolf): (865) 974–0423

NASHVILLE226 Anne Dallas Dudley Blvd., Suite 606Nashville, TN 37219Phone: (615) 532–6827Fax: (615) 532–4963

Documents

TRAINING CATALOG - mtas.tennessee.edu 2019v42.pdf · any order and in different locations. • Module A: participants will learn about Board Governance, Human Resources, Ethics and