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Reinventing your Business Model.
Training Catalog [email protected]
©2017 WINNING Scientific Management 2
ACKNOWLEDGEMENT & DISCLAIMERAll registered trademarks symbols, names and logos are marks of their respective owners and acknowledged
PMI, PMBOK, PMP, CAMP, PgMP, PMI-ACP, PMI-RMP, PMI-SP, The and the PMI Registered Education
Provider Logo, are registered marks of Project Management Institute, Inc
BCI, BCBOK and the BCI Logo are registered marks of Business Case Institute
ASP, ASBOK and the ASP Logo are registered marks of Association for Strategic Planning
GIMI, IMBOK and the GIMI Logo are registered marks of Global Innovation Management Institute
IIBA, BABOK, ECBA, CCBA, CBAP, CBATL and the IIBA Logo are registered marks of International Institute
of Business Analysis.
MCI, MCBOK and the MCI Logo, are registered marks of Management Consulting Institute
©2017 WINNING Scientific Management 3
WINNING SCIENTIFIC MANAGEMENTFocus on productivity and business predictability
We are a team with wide experience in the Portuguese and
international markets within consulting services and management
training areas. Our vision is that each client and each employee find
on Winning the path for its success. BECOME WINNERS TOGETHER.
Our mission is to work together with our clients as productivity and
predictability accelerators on their business, projects and operations.
WE MAKE YOUR OBJECTIVES MORE PREDICTABLE.
We guide ourselves by values of passion for what we do, putting
always the maximum of our know-how, expertize and commitment in
every challenge, giving always the chance of participation and
involvement in an environment of professionalism, respect and
equity. PASSION, PERFORMANCE, PREDICTABILITY,
PARTICIPATION, POSITIVE BELIEFS.
We deliver
results through
PASSION
We
improve your
PERFORMANCE
We create
PREDICTABILITY
We value your
PARTICIPATION
We do it with
POSITIVE
BELIEFS
©2017 WINNING Scientific Management 4
REINVENTING YOUR BUSINESS MODELPermanent business reinventation is the only sustainable competitive advantage
Offering Target Segment Revenue Model
Value Chain Organization Cost Model
Value Proposition
Operating Model
The volatility of the economic and
social context generates continuous
and permanent disruptions in the
status-quo of business models and
constantly calls into question old
dogmas (“assumptions”), turning the
Darwin's principle in its pinnacle and
running, on a daily basis, the natural
selection of companies that no longer
depend on size and success but rather
depend on how fast and intelligent
they are to anticipate the future and,
thus, create systematically sustainable
competitive advantages.
Do you know how and why is your
organization’s CLIENT VALUE
decreasing?
Do you know how and why is your
organization’s CLIENT LIFE CYCLE
decreasing?
Do you know why are your clients
buying next door?
Change Before You Have To. Jack
Welch
BUSINESS MODEL
©2017 WINNING Scientific Management 5
SCIENTIFIC MANAGEMENT METHODOLOGYSupported by regulations and procedures generally accepted as good practice.
While rule of thumb emphasizes mere expectation, scientific management denotes precision in determining any aspect of work. Frederick Winslow Taylor, 1880
©2017 WINNING Scientific Management 6
SCIENTIFIC MANAGEMENTAssumptions are the biggest barrier towards the development of organizational intelligence
MATURITY IN THE MANAGEMENT DECISION MAKING :
Independent Estiamtions
Scientific Management
Excel Games
Irresponsable
Management
1
1.º Decision
2.º Justification
Faith and Expectations
Incompetent Management
3
Scientific Management:
History
Experimental
Interrogative
So… Impact
If… Cause
2
So… Impact
If… Cause
Assumptions
Newsworthy
Competitors
Management by Faith:
“Scientific management promises to replace rules of thumb with accurate measurements.”
Frederick Taylor
The need to grow rapidly,
increase the market share and
increase margin forces the
manager to make decisions
permanently, in order to reach
the organization’s goals and
succeed. Many organizations
can reach them quickly and
substantially, where others
spend enormous resources and
time to do a recursive process of
trial-and-error .
Intelligent Organization:
Intellectual Humility;
Quit Assumptions;
Aggressive Curiosity;
Customer-Centric.
©2017 WINNING Scientific Management 7
SCIENTIFIC MANAGEMENTOur methodology, translated into training programs, is deeply recognized in the market in which we operate
753 TRAINING
PROGRAMS 8152 TRAINED EXECUTIVES
OUR TRAINING KPIs SINCE 2012
84 COMPANIES1ºBUSINESS CASE OFFICE EM PORTUGAL
MANAGEMENT CONSULTING
INNOVATION MANAGER
DATA SCIENCE
TRAINING HOURS
17957017
12174
20
12
20
14 20
164209
20
13
10109
20
15
©2017 WINNING Scientific Management 8
TRAINING AREASWe respond to the main Organizations’ actual needs, through multiple competency domains
STRATEGY MANAGEMENT
To compete in an unpredictable and ever
more competitive environment, organizations
need to know how to implement solid
business strategies
To continuously innovate by creating new
and improved ways of generating value
and also being more competitive is no
longer “nice to have”.
The risk is to not innovate
INNOVATION MANAGEMENT
New projects and ideas have to be
evaluated, selecting then those that
generate the best return to the
Organization
CHANGE MANAGEMENT
BENEFITS MANAGEMENT
A possible journey in
the shoes of our
clients
To continuously analyze the business and
to understand its deficiencies are recurrent
practices of top companies
PROJECT MANAGMENT
The activity of transforming ideas into
projects should be guaranteed by
standardized methodologies with certified
professionals
BUSINESS ANALYSIS
The Organizations’ strategy has to be
accompanied by a force of employees
with matching skills
©2017 WINNING Scientific Management 9
WINNING INSIGHTS
Henry Ford(FORD)
Derek Bok(exHARVARD INSTITUTE)
Richard
Branson(VIRGIN)
Benjamin
Franklin(Founding Father of the
USA)
“TRAIN people well enough
so they can leave, treat
them well enough so they
don't want to.”
“If you think training is
expensive, try
ignorance.”
“The only thing worse
than training good
employees and losing
them is NOT
training your employees
and keeping them.”
“An investment in
knowledge always pays
the best interest.”
©2017 WINNING Scientific Management 10
STRATEGY MANAGEMENT
©2017 WINNING Scientific Management 11
STRATEGIC MANAGEMENT COMPETENCY CENTER
>= 5 years of
experience and +
60 hours of training
“Advanced”
>= 3 years of
experience and +
30 hours of training
“Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED
LEVEL
ENTRY LEVELBUSINESS PLAN FOUNDATION
BALANCED SCORECARD
FOUNDATION
CORPORATE STRATEGY AND GOVERNANCE
MANAGEMENT AUDIT
PRINCIPLES
©2017 WINNING Scientific Management 12
BPF: BUSINESS PLAN FOUNDATIONEntry Level
Reference: BPF
Duration: 40 hours
Standard: International references
Category: Entry Level
– Understand the Investment Process in Business Projects
– Know the Accurate Industry assessment and Competitors General Framework
– Know how to Analyze the Competences and Competitive Advantages
– Know how to Define a Marketing Strategy and the Main Characteristics of the product or service
– Know how to Establish a Corporative Model of Business Supporting
– Develop the Business Plan and Implementation
Objectives
– Top management
– Entrepreneurs
– Middle Managers
Recipients
- Course handouts
- Exercises
- Financial Times: Writing a Business Plan (optional)
- The Future of Management (optional)
Materials
- Introduction
- Investment’s initiative
- External analysis
- Market Analysis
- Industry Analysis
- Competitors Analysis
- Demand Analysis
- Internal Analysis
- Value Chain
- Business Architecture
- Competences Analysis
- Operational Risk Analysis
- Solution Proposal
- SWOT Analysis
- Competitive Advantages
- Strategy Definition
- Product-Mix Definition
- Marketing-Mix Definition
- Corporative Model
- Governance Model
- Processes and procedures
- Responsibility Matrix
- Key Performance Indicators
- Installed Capacity
- Location and Engineering
- Business Plan
- Exploration Plan
- Investment Plan
- Risk and Sensitivity Analysis
- Financing Models
- Implementation Plan
- Revisions and Conclusions
Agenda
©2017 WINNING Scientific Management 13
MAP: MANAGEMENT AUDIT PRINCIPLESAdvanced Level
Reference: MAP
Duration: 24 hours
Standard: NA
Category: Advanced Level
– Acknowledge and comprehend the management mission in the organizational context
– Know how to audit the main management good practices
– Know how to audit objectives and verify their execution
– Know how to audit processes, activities and routines
– Know how to audit risks, responsibilities and decision-making
– Know how to audit projects management from the investment decision to closure
Objectives
– Directors and Area Responsible
– Management Auditors
– Business Analysts
– Directors and Project Managers
– Planning and Controlling Members
– Management Control Members
Recipients
- Course Handouts
- Exercises
- The Future of Management (optional)
Materials
- Introduction
- What is Management
- What is Auditing
- Management Principles
- Work Specialization
- Efficiency, Effectiveness and Continuous Improvement
- Management by Objectives
- Vision, Mission and Values
- Organizational Models
- Management by Processes and Operations
- Main Functional Areas
- Processes Definition
- Responsibility Definition
- Control Indicators
- Decision-Making
- Operational Risk
Management by Projects
- Investments Analysis
- Scope Definition
- Costs and Deadlines Estimations
- Project Plan
- Execution Control
- Lessons Learned
- Practical Cases and Exercises
Agenda
©2017 WINNING Scientific Management 14
BSF: BALANCED SCORECARD FOUNDATIONAdvanced Level
Reference: Balanced Scorecard Foundation
Duration: 14 hours
Standard: Kaplan & Norton
Category: Advanced Level
– Know Balanced Scorecard foundations
– Know how to translate strategic objectives to the model
– Know how to use and implement the Balanced Score Card to adopt an objectives management culture
– Know how to adopt a model to align organizational units
– Know how to implement an action plan in order to operationalize the model
– Understand the principles of change management to organizational success
Objectives
– Top and Middle Management
– Quality Area, Finance, Management Control and Planning Managers and Technicians
Recipients
- Course handouts
- Exercises
- The Balanced Scorecard: Translating Strategy into Action (optional)
Materials
- Introduction
- Organizational Context
- Organization and Wealth Creation
- XXI century models
- Tableau de Bord
- Performance pyramid
- Balanced Scorecard
- Financial perspective
- Clients perspective
- Process perspective
- Learning and growth perspective
- Measures and performance drivers
- Cause-effect relationship in the quadrants
- Strategic Integration
- Model Implementation
- Stakeholders
- Action Plan
- Implementation Team
- Tailoring of the Model
- Communication, Action, Reporting and Feedback
- Internal communication
- External communication
- Translate the strategy in action and indicators
- Continuous measure
- Final measure
Agenda
©2017 WINNING Scientific Management 15
CSG: CORPORATE STRATEGY & GOVERNANCEExpert Level
Reference: CSG
Duration: 40 hours
Standard: International References
Category: Expert Level
– Understand the business strategic process in business context
– Know how to formulate the vision, mission and corporative values
– Know how to analyze accurately the specific and general environment of an industry
– Know how to assess corporative skills and competencies
– Know how to define, implement and control a strategic plan of sustainable competition
– Know how to establish the corporative governance principles and organizational culture
– Know the alternative models of globalization of companies
Objectives
– Members of the Board and Top Managers
– Entrepreneurs and Business Men
– Middle Managers
Recipients
- Course Handouts
- Exercises
- Corporate Strategy Analysis (optional)
- The Future of Management (optional)
Materials
- Corporate Strategy
- Strategy formulation
- Vision, Mission and Values
- Environmental Analysis
- Organizational Analysis
- Strategy Definition
- Strategy Implementation
- Objectives, Tactics and Action Plan
- Budget Formulation
- Portfolios, Programs and Projects
- Strategic Control
- Control Models
- Balanced Scorecard
- Corporative Governance
- Management by Processes
- Alternative Governance Models
- Organizational Culture
- Culture, Ethics and Social Responsibility
- Leadership
- Innovation and Continuous Regeneration
- High Performance Competencies
- Firms’ Globalization
- Global Strategy Conception
- Global Firm Definition
Agenda
©2017 WINNING Scientific Management 16
SMF: STRATEGIC MANAGEMENT FOUNDATIONEntry Level
- Introduction
- Overview
- Industry & Professional
Business Acumen
- Model Framework
- ASP Certification Program
- Domain 1: Lead
- Theories and Models- Personality Based
- Power and Influence Based
- Tools- Psychometric Assessment
- Leadership Facilitation
- Perpetual Leadership
- Assessing the Situation
- Organizing Strategic
Management Initiatives
- Business Acumen
- Domain Exercises
- Domain 2: Think
- Theories and Models- Positioning Based
- Resource Based View
- Tools- Business Modeling
- Enviromental Scanning
- Thinking Facilitation
- Metacognitation
- Internal Assessment
- Business Acumen
- Domain Exercises
- Domain 3: Plan
- Theories and Models
- Tools- Project Planning Tools
- Management Visualization
Tools
- Key Organizational Drivers of
Success
- Operational Planning
- Business Acumen
- Domain Exercises
- Domain 4: Act
- Theories and Models
- Tools- Change Management
- Productivy Management
- Quality Management
- Performance Culture and
Strategy Execution
- Alignment and Accountability
- Performance Analysis and
Management
- Strategy Execution Evaluation
- Business Acumen
- Domain Exercises
- ASP Framework Summary
Reference: SMF
Duration: 40 hours
Standard: ASPBOK® 2.0 Guide
Category: Entry Level
– Understand the Strategic Management science and its importance for organizational success
– Provide an objective criteria for organizations to assess the skills of candidates for staff or consultant positions requiring Strategic Management expertise
– Know the main good practices of Strategic Management
– Know how to use in practice the main techniques of Strategic Management
Objectives
– CEO’S
– Board Directors
– Senior Management Team
– Strategic Management Professionals
– Functional Managers
Recipients
– Course Handouts
– Exercises
– ASPBOK ® 2.0 Guide (optional)
Materials
Agenda
©2017 WINNING Scientific Management 17
SMC: STRATEGIC MANAGEMENT CERTIFICATIONAdvanced Level
Reference: SMC
Duration: 40 hours
Standard: ASPBOK® 2.0 Guide
Category: Advanced Level
– Understand the Strategic Management science and its importance for organizational success
– Know the main good practices of Strategic Planning
– Get a deep and integrated understanding about ASPBOK® Guide framework
– Know and understand the ASP’s model of certification
– Enable and develop a deep and consistent preparation for the certification
Objectives
– CEO’S
– Board Directors
– Senior Management Team
– Strategic Management Professionals
– Functional Managers
Recipients
– Course Handouts
– Exercises
– ASPBOK ® 2.0 Guide (optional)
Materials
- Introduction
- Overview
- Industry & Professional
Business Acumen
- Model Framework
- ASP Certification Program
- Domain 1: Lead
- Theories and Models- Personality Based
- Power and Influence Based
- Tools- Psychometric Assessment
- Leadership Facilitation
- Perpetual Leadership
- Assessing the Situation
- Organizing Strategic
Management Initiatives
- Business Acumen
- Exam Questions - Simulation
- Domain 2: Think
- Theories and Models- Positioning Based
- Resource Based View
- Tools- Business Modeling
- Enviromental Scanning
- Thinking Facilitation
- Metacognition
- Internal Assessment
- Business Acumen
- Exam Questions - Simulation
- Domain 3: Plan
- Theories and Models
- Tools- Project Planning Tools
- Management Visualization
Tools
- Key Organizational Drivers of
Success
- Operational Planning
- Business Acumen
- Exam Questions - Simulation
- Domain 4: Act
- Theories and Models
- Tools- Change Management
- Productivy Management
- Quality Management
- Performance Culture and
Strategy Execution
- Alignment and Accountability
- Performance Analysis and
Management
- Strategy Execution Evaluation
- Business Acumen
- Exam Questions - Simulation
- Certification Exam Simulation
Agenda
©2017 WINNING Scientific Management 18
INNOVATION MANAGEMENT
©2017 WINNING Scientific Management 19
INNOVATION MANAGEMENT COMPETENCY CENTER
>= 5 years of
experience and +
60 hours of training
“Advanced”
>= 3 years of
experience and +
30 hours of training
“Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED
LEVEL
ENTRY LEVEL
CERTIFIED INNOVATION
MANAGER (Level1)
INNOVATION MANAGEMENT
SYSTEMS & OPERATIONAL
MODELS
INNOVATION MANAGEMENT FOUNDATION
CUSTOMER EXPERIENCE AND
OPEN INNOVATION
HOW TO DESIGN AND FACILITATE
CREATIVITY WORKSHOPS?
GAMIFICATION
CREATIVE PROBLEM SOLVING
INNOVATION CAPACITY
INNOVATION STRATEGY
INNOVATION DISCIPLINE
DESIGN THINKING
BUSINNES MODEL
INNOVATION
©2017 WINNING Scientific Management 20
CERTIFIED INNOVATION MANAGER (LEVEL 1)Entry Level
Reference: Certified Innovation Manager
Duration:16 hours
Standard: N/A
Category: Entry Level
– Understand innovation guidelines
behind na internationall reference
(IMBOK)
– Know how to map an innovation
strategy, aligned with company’s
business objectives
– Understant the fundamental
characteristics of an certified
methodology to promote a
company’s continuos innovation
mindset
– Develop the knowledge acquired
with practical exercises
Objetives– Innovation Managers
– Managers and team members
or other innovation initiative
project teams
– Managers and team members
under Business Development,
Strategy or R&D
– Consultants and other
specialists
Destinatários
- Course Handouts
- Exercises
- IMBOK® Guide
Materiais
Agenda- Introduction
- The Innovation Management Body of
Knowledge” and its main objectives
- The Global Innovation Management
Institute (GIMI) and its mission
- Knowledge Concepts:
- What innovation in Business is and
why the process of disruptive
innovation
- Desmystifing the concept of
Innovation
- Introduction to innovation
techniques
- Introduction to the disruptive
innovation process:
- Innovation Intend
- Opportunity Insights
- Fields of Play
- Business Concepts
- Business Cases
- Techniques and exercises to
create disruptive innovation
- Define the case for change
- Measure the growth gap
- Set the innovation portfolio
- Analyse future scenarios
and tendencies
- Analyse the value chain
- Analyse external
environment
- Build the Business
Opportunity Map (BOM)
- Identify and prioritize fields
of play
- Identify and prioritize
business concepts
- Identify and prioritize
business cases
©2017 WINNING Scientific Management 21
INNOVATION MANAGEMENT FOUNDATIONEntry Level
Reference: Innovation Management Foundation
Duration: 24 hours
Standard: N/A
Category: Entry Level
– Understand the importance of
innovation management within
the current market context
– Clearly understand that
innovation has two sides:
creativity and discipline
– Know how to map an innovation
strategy, aligned with the
company’s business objectives
– Know the fundamental aspects of
a corporate innovation model
– Know how to use business model
analysis tools, innovation
management and creativity tools
Objectives
– Professionals that aims to
coordinate or support the
implementation of innovation
systems and/or innovation
projects
Recipients
- Course Handouts
- Exercises
Materials
- Introduction
- Change Management
- Innovation and Development
- Product life cycle
- Innovation sides: creativity and discipline
- Analysis of the Competitive Environment
- Where good ideas come from: the importance of knowledge
management and competitive intelligence
- Strategic intelligence management
- Why and how to define an Innovation Strategy?
- Operational Models and Innovation Management Systems
- Innovation Management Body of Knowledge (IMBOK)
- NP 4457:2007
- ISO/ TC 279
- Business model Analysis: Business Model Innovation and Value
Proposition Design
- Innovation Management and Creativity tools and techniques
- Exercises and Case Studies
- Good practices and common mistakes
Agenda
©2017 WINNING Scientific Management 22
BUSINESS MODEL INNOVATIONAdvanced Level
Reference: Business Model Innovation
Duration: 16 hours
Standard: International References
Category: Advanced Level
– Understand the importance of
innovation management within
the current market context
– Prepare the participants to the
current needs and market
demands
– Know the main stages when
establishing a successful value
proposition
– Know the fundamental aspects
and how to design an
Innovative Business Model
Objectives
– Directors and areas Responsible
– Middle Managers
– Operational Managers
– Project Managers
Recipients
- Course Handouts
- Exercises
Materials
- Introduction
- The importance of innovation management within the current market
context
- Value Proposition: how to create and deliver value?
- How to identify my clients’ specific needs?
- Why do my clients prefer me rather than competition?
- How can I have a different approach in the market?
- The Business Model Canvas:
- The nine building blocks of a business model
- How to create an innovative business model?
- How many types of business models are there?
- The Model in Action – practical exercises
Agenda
©2017 WINNING Scientific Management 23
CREATIVE PROBLEM SOLVINGEntry Level
Reference: Creative Problem Solving
Duration: 16 hours
Standard: N/A
Category: Entry Level
– Learn the process for creative
problem solving
– Learn how to use a set of tools
that will allow you to improve
your and your team’s creativity
within the organization
– Know the 7 change levels
– Know multiple tools through
exercises that show their utility:
how they work and the best
situations to apply them
Objectives
– Directors
– Middle Managers
– Project Managers and Directors
– Planning and controlling members
– Human Resources Managers
Recipients
- Course Handouts
- Exercises
Materials
- Introduction
- The Nature of Creativity: Person, Process, Product and Environment
- The 7 levels of change
- Divergence and Convergence activities of the creative problem solving
process
- Creativity tools and techniques: how they work and the best situations
to apply them
- Tools demo and practical exercises:
- The six thinking hats
- Disney Brainstorming Method: Dreamer, Realist e Spoiler
- SCAMPER
- Mind maps
- Synetic
- Heron Model
- Morgan Matrix
- Zwiky Box
Agenda
©2017 WINNING Scientific Management 24
DESIGN THINKINGEntry Level
Reference: Design Thinking
Duration: 16 hours
Standard: International References
Category: Entry Level
– Know how to identify the Design
Thinking fundamentals essentials
– Understand the importance of
Design Thinking in the
organizational innovation process
– Apply the Design Thinking
methodology in simulation
exercises (individual), as well as in
the elaboration of a real project (in
group)
Objectives
– Directors and Middle Managers
– Product DevelopmentManagers
– Operational Managers
Recipients
- Course Handouts
- Exercises
Materials
- Introduction
- Design Thinking: concept and methodology
- Design Thinking process:
- Understand
- Observe
- Define
- Ideate
- Prototype
- Test
- Value Proposition Design (VPD)
- Simulation exercises and final project
Agenda
©2017 WINNING Scientific Management 25
CUSTOMER EXPERIENCE AND OPEN INNOVATIONAdvanced Level
Reference: Customer Experience andOpen Innovation
Duration: 24 hours
Standard: International References
Category: Advanced Level
− Develop strategies to reduce bureaucratic processes and create an ambidextrous culture to support innovation
− Apply Open Innovation, observe and understand the needs of customers, develop fast experiments and prototypes with users, and develop prediction markets
− Gain cutting-edge insights on the sources of customer satisfaction and brand personality
− Learn how to design a step by step Cx Program
− Learn how to create effective customer management
Objectives
– Marketing Directors
– Marketing and Sales Managers
– Business Development Managers
– Operational Managers
– Project Managers
- Course Handouts
- Exercises
Materials
- Introduction
- What is Customer Experience & Customer Experience Management
(CEM)?
- Key Strategic Questions to Build a Great Customer Experience
- Foundation: The Emotional & Subconscious Experience
- Becoming Customer Centric
- Journey Mapping, Employee Engagement & Multi Channel Strategy
- Setting the Overall Strategy & Designing a CEM Program
- How to run a Customer Experience Program
- Applying Open Innovation Processes
- Applying Design Thinking methods
- Designing the Service Blueprint and Value Proposition
- Designing the Experience step-by.step
- How to Create Effective Customer Measurement
- Defining and applying the right metrics
- Mapping key information
- Building the correct measurement tool and involving the right
stakeholders
Agenda
Recipients
©2017 WINNING Scientific Management 26
GAMIFICATIONAdvanced Level
Reference: Gamification
Duration: 16 hours
Standard: International References
Category: Advanced Level
– Describe and understand what Gamification is
and its application principles to problem solving
and to meet organizational objectives (e.g:
innovation)
– Know the rules of Gamification and the
elements that should be considered on the
creation of educationally-oriented games
– How to extract potential from e-learning
platforms through the creation of basic games
– Know how to map a Gamification process, step-
by-step
Objectives
– Directors and areas Responsible
– Middle Managers
– Project Managers and Directors
– Human Resources Managers
Recipients
- Course Handouts
- Exercises
Materials
- Introduction
- Different learning approaches: boost problem solving in a ludic way
- What is Gamification?
- How can the “ludic approach” achieve better results?
- In what way can a game technique enable a better engagement to
achieve organizational objectives?
- Gamification elements
- Game components
- Game mechanics
- Game dynamics
- The player
- Types of games used in problem solving (online and physical)
- Trivia games
- Board games
- Experimental games
- Individual games
- How to map a Gamification methodology to achieve organizational
goals?
- Gamification process step-by-step
- Risks and myths associated to Gamification methodologies
Agenda
©2017 WINNING Scientific Management 27
HOW TO DESIGN AND FACILITATE CREATIVITY WORKSHOPS?Advanced Level
Reference: How to design and facilitate creativity workshops?
Duration: 16 hours
Standard: N/A
Category: Advanced Level
– Know how to design a workshop
that will remain a remarkable
experience
– Know how to manage all the
phases, objectives, time and
group dynamics
– Know how to facilitate a
workshop in order to achieve the
objectives that were planned
together with the participants
– Know how to gather the outputs
of the workshop, structure them
and prepare the next steps
Objectives
– Directors and areas Responsible
– Middle Managers
– Operational Managers
Recipients
- Course Handouts
- Exercises
- Role play and debate
Materials
- Introduction
- Design a workshop
- How to design a remarkable experience?
- Who should be engaged in the design?
- Facilitate a workshop
- The role of the facilitator
- Facilitation models and techniques
- Practical exercises
- How to get through barriers?
- Barriers and challenges brainstorming
- Strategies to deal with challenging behaviors
- Practice the workshop design and facilitation
- Part 1: design a workshop/live event, do the set-up and the facilitation
(groups, role play, debate)
- Part 2: design a workshop/virtual event, do the set-up and the
facilitation (groups, role play, debate)
- Gather outputs and prepare the next steps
Agenda
©2017 WINNING Scientific Management 28
INNOVATION MANAGEMENT SYSTEMS AND OPERATING MODELS
Expert Level
Reference: Innovation Management Systems and Operating Models
Duration: 24 hours
Standard: NP 4457:2007, NP 4458:2007; NP 4456:2007; ISO /TC 279,
Category: Expert Level
– Develop the core
competencies for the
conception and
implementation of RDI
management systems
– Get to know the community
financing programs to
implement innovation
programs
Objectives
– Professionals that aims to
coordinate or support the
implementation of RDI
systems and/or RDI projects
- Course Handouts
- Exercises
Materials
- Introduction
- Innovation Models
- Systemic approach of Innovation Models
- ODCE orientations to Innovation
- Concepts and terminology
- Portugal 2020 and the financing programs for corporate innovation
- Self-diagnosis tools for Innovation
- Self-diagnosis tools
- Innovation Scoring Manual applied in Portugal
- Case study
- 12 fundamental dimensions of an Innovation Operating Model
- RDI’s management system requirements according to the normative NP
4457:2007
- The new international proposal for innovation management: ISO/TC 279
- Perks of the implementation of an innovation management system
- Good practices and common mistakes
- Case study
Agenda
Recipients
©2017 WINNING Scientific Management 29
INNOVATION STRATEGYExpert Level
Reference: Innovation Strategy
Duration:16 hours
Standard: Innovation Management Body of Knowledge (IMBOK)
Category: Expert Level
– Understand the key drivers for
innovation
– Quantify the growth gap to achieve
the business goals and the need for
innovation
– Understand the organization’s
investment need and its risk profile, in
order to define the strategic
innovation portfolio
– Learn the frameworks, tools and
techniques essential to implement a
change management program and to
develop an innovation strategy
– Get to know successful and failure
cases about the implementation of
innovation strategies
Objectives
– CEOs
– Directors and MiddleManagers
Recipients
- Course Handouts
- Exercises
- IMBOK® Guide (optional)
Materials
- Introduction
- Definition and demystification of innovation and its connection to
competition
- Current society’s imperatives and innovation strategic goals
- Analysis of the competitive environment: different scenarios and fields
of play
- Platforms and design of innovation concepts
- Temporal horizons and pipelines
- Value Chain and partnership ecosystem
Agenda
©2017 WINNING Scientific Management 30
INNOVATION CAPACITYExpert Level
Reference: Innovation Capacity
Duration: 16 hours
Standard: Innovation Management Body of Knowledge (IMBOK)
Category: Expert Level
– Know the challenges and perks of
implementing an innovation
process within an organization
– Learn how to identify a current
innovation process that is already
implemented in your organization
but is “asleep” and learn, also, how
to “wake” it up in order to meet its
intended goals
– Develop the best framework to
achieve your objectives and plan
and organize your resources
– Know the importance of
implementing a well structured
innovation process that can impact
all the functional areas of your
organization
Objectives
– Directors and Middle Managers
– Operational Managers
Recipients
- Course Handouts
- Exercises
- IMBOK® Guide (opcional)
Materials
- Introduction
- The innovation process and the risk of not implementing it
- Why should we implement an innovation process to environment, social,
economical and political challenges?
- How to manage dynamic pipelines?
- How to manage strategic portfolios to increase competitiveness?
- How should we allocate the right resources to innovation?
- What is the best governance and organizational model to make
innovation happen?
Agenda
©2017 WINNING Scientific Management 31
INNOVATION DISCIPLINEExpert Level
Reference: Innovation Discipline
Duration: 12 hours
Standard: Innovation Management Body of Knowledge (IMBOK)
Category: Expert Level
– Understand the essential role of
leadership in an innovation process
and the way to promote an innovation
culture within the organization
– Identify and measure the most
important metrics, based on the
strategic innovation goals and
initiatives
– Learn how to design a Balanced
Scorecard and a Dashboard to
monitor an innovation strategy and its
implications with performance
management systems
Objectives
– Directors and Middle Managers
– Operational Managers
Recipients
- Course Handouts
- Exercises
- IMBOK® Guide (optional)
Materials
- Introduction
- What is the leadership role in a innovation process?
- Different roles and achieved outputs
- Examples
- What are the main factors when creating and promoting an innovation
culture?
- Successful examples
- International survey results
- How to implement performance objectives and what are the most
adequate metrics?
- What are the best recognition/rewarding models?
- What are the best models to evaluate performance?
- Scorecards, Dashboards and Performance Management Systems
Agenda
©2017 WINNING Scientific Management 32
BENEFITS MANAGEMENT
©2017 WINNING Scientific Management 33
BENEFITS MANAGEMENT COMPETENCY CENTER
Analyst(Entry Level)
Technic(Advanced)
Sénior
Technic(Expert) Business Case
Professionals
Career
Manager/Executi
ve(Executive)
Business Case
Foundation
WBC: Workshop
de Business Case
WRF: Workshop
ROI da Formação
ROI da Formação
Benefits
Management
Foundation
Cost Reduction
Program
Advanced
Business Case
Practices
©2017 WINNING Scientific Management 34
BENEFITS MANAGEMENT COMPETENCY CENTER
>= 5 years of
experience and + 60
hours of training
“Advanced”
>= 3 years of
experience and +
30 hours of
training “Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED
LEVEL
ENTRY LEVELWBC:
WORKSHOP BUSINESS CASE
BENEFITS MANAGEMENT FOUNDATION
WRT: WORKSHOP ROI DA FORMAÇÃO
COST REDUCTION PROGRAM
BUSINESS CASE FOUNDATION
TRAINING ROI
©2017 WINNING Scientific Management
Free access to our online
library , where you will find
the most actual
information and the
business case practices.
35
PARTNERSHIP BETWEEN WINNING AND BUSINESS CASE INSTITUTE (BCI)
Methodologies and Best Practices for Investment Decision
Winning has strong technical competencies and methodological domain in project analysis and evaluation of valid project with economic and
social impact. Due to the numerous projects that have been developing and executing, in various sectors, sustained on the best international
practices that were already tested in different business realities.
Winning established a partnership with business case institute, an entity that is an international reference for best business case practises
realization on the principle of scientific management. Why should you became a member?
Website: http://www.businesscaseinstitute.org/ eMail: [email protected] Telephonee +44 793 485 19 24
Access to Business
Case Guide
(BCBOK® - Business
Case Body of
Knowledge);
BCBOK® & CERTIFICATION BC TOOLKIT
Access to several
toolkits which can
be applied on your
organization
projects.
ARTICLES
Enlarge your business
network through BCI
Community Network.
NETWORKING
©2017 WINNING Scientific Management 36
BMF: BENEFITS MANAGEMENT FOUNDATIONEntry Level
- Introduction
- Change Management
- Innovation and Development
- Capital Projects
- Baseline Budgeting
- Culture and Maturity
- Benefits Management
- Intervention Formulation
- Benefits Life Cycle:
- Information Plan
- Parametric Equations
- Gathering and Estimating
Process
- Sensitivity Analysis
- Measuring Benefits in
Exploration
- Good practices and common
mistakes
- Case Study
- Role Play
- Debate
Reference: Benefits Management Foundation
Duration:: 16 hours
Standard: ROI Methodology
CDU’s: 16
Category: Entry Level
– Understand the importance of Benefits Management
– Know how to apply techniques of analysis of business problems, additional cost and efficiency
– Capture, measure and map tangible and intangible benefits
– Measure benefits in exploration
– Optimize project scope and
organizational change
Objectives
Top management
Middle Managers
Analysts and Project
Managers
Recipients
- Course Handouts
- Exercises
- “Como criar Riqueza” (optional)
Materials
Agenda
©2017 WINNING Scientific Management 37
BCF: BUSINESS CASE FOUNDATIONEntry Level
Reference: Business Case Foundation
Duration: 24 hours
Standard: ROI Methodology
CDU’s: 24
Category: Entry Level
– Understand the importance of Business Case in business context
– Know how to apply techniques of analysis of project and business to take the decision GO/NO GO
– Capture and measure tangible and intangible benefits
– Estimate costs and schedule
– Perform scenarios analysis and build a decision pack
Objectives
– Diretores e Responsáveis de Área
– Analistas de Negócio
– Diretores e Gestores de Projeto
– Membros do Planeamento e Controlo
– Membros do Controlo de Gestão
Recipients
- Course handouts
- Exercises
- Business Case Essentials (optional)
Materials
- Introduction
- Organizational Innovation
- Products life cycle
- Project Capital (CAPEX)
- Budgeting process
- Organizational culture and maturity
- Business Case Report
- Project Formulation
- Strategic alignment
- Benefits estimation
- Investment estimation
- Economical analysis
- Context assessment
- Decision Matrix
- Benefits measurement
- Good practices and common mistakes
- Case Study
- Role Play
- Discussion
Agenda
©2017 WINNING Scientific Management 38
WBC: WORKSHOP BUSINESS CASEEntry Level
Reference: Business Case Foundation
Duration: 8 hours
Standard: ROI Methodology
CDU’s: 8
Category: Entry Level
– Understand the importance of Business Case in business context
– Know how to apply techniques of analysis of project and business to take the decision GO/NO GO
– Capture and measure tangible and intangible benefits
– Estimate costs and schedule
– Perform scenarios analysis and build a decision pack
Objectives
– Diretores e Responsáveis de Área
– Analistas de Negócio
– Diretores e Gestores de Projeto
– Membros do Planeamento e Controlo
– Membros do Controlo de Gestão
Recipients
- Course handouts
- Exercises
- Business Case Essentials (optional)
Materials
- Introduction
- Organizational Innovation
- Products life cycle
- Project Capital (CAPEX)
- Budgeting process
- Organizational culture and maturity
- Business Case Report
- Project Formulation
- Strategic alignment
- Benefits estimation
- Investment estimation
- Economical analysis
- Context assessment
- Decision Matrix
- Benefits measurement
- Good practices and common mistakes
- Case Study
- Role Play
- Discussion
Agenda
©2017 WINNING Scientific Management 39
WRT: WORKSHOP ROI OF TRAININGEntry Level
Reference: RoT
Duration: 8 hours
Standard: ROI Methodology
CDU’s: 8
Category: Entry Level
– Understand the importance of evaluating learning initiatives or programs
– Know how to apply the main impact analysis techniques of the learning process
– Know how to capture and estimate the tangible and intangible benefits of training
– Know how to estimate costs and schedule in the change processes
– Know how to analyze scenarios and construct a better action configuration
Objectives
– Directors and Human Resources Responsible
– Directors and Learning Responsible
– HR Technician
– Internal Control Responsible
– Organizational Development Area Responsible
– Quality Responsible
Recipients
- Course Handouts
- Exercises
- Business Case Essentials (optional)
Materials
- Introduction
- People and Skills
- Dynamic Skills
- Work Specialization Principle
- Efficiency, Effectiveness and Continuous Improvement
- Culture and Organizational Maturity
- ROI Framework
- Problem Formulation
- Benefits Estimation
- Investments Estimation
- Economical Analysis
- Project Formulation
- Benefits Measure
- Good Practices and Common Mistakes
- Portfolio Selection
- Case Study
- Role Play
- Debate
Agenda
©2017 WINNING Scientific Management 40
ROT: ROI OF TRAININGEntry Level
Reference: RoT
Duration: 16 hours
Standard: ROI Methodology
CDU’s: 16
Category: Entry Level
– Understand the importance of evaluating learning initiatives or programs
– Know how to apply the main impact analysis techniques of the learning process
– Know how to capture and estimate the tangible and intangible benefits of training
– Know how to estimate costs and schedule in the change processes
– Know how to analyze scenarios and construct a better action configuration
Objectives
– Directors and Human Resources Responsible
– Directors and Learning Responsible
– HR Technician
– Internal Control Responsible
– Organizational Development Area Responsible
– Quality Responsible
Recipients
- Course Handouts
- Exercises
- Business Case Essentials (optional)
Materials
- Introduction
- People and Skills
- Dynamic Skills
- Work Specialization Principle
- Efficiency, Effectiveness and Continuous Improvement
- Culture and Organizational Maturity
- ROI Framework
- Problem Formulation
- Benefits Estimation
- Investments Estimation
- ROI Analysis
- Context readiness
- Training Plan
- Training Execution
- Good Practices and Common Mistakes
- Portfolio Selection
- Case Study
- Role Play
- Debate
Agenda
©2017 WINNING Scientific Management 41
CRP: COST REDUCTION PROGRAMAdvanced Level
Reference: CRP
Duration: 24 hours
Standard: Cost Reduction Analysis
Category: Advanced Level
– Develop a global vision regarding organizational costs
– Know the types of costs, their composition and modeling
– Know how to estimate, budget and control costs
– Know how to manage and implement reduction costs in an organizational project
– Know how to audit costs in the organization
– Know how to implement continuous improvement mechanisms
Objectives
– Top Management
– Functional Managers
– Project Managers
– Members of the quality department
Recipients
- Course Handouts
- Exercises
- Cost Reduction Analysis: Tools & Strategies (optional)
Materials
- Cost Reduction Context
- Need and advantages
- Politics, priorities and tools
- Efficiency and cost reduction
- Process analysis
- Questions, reports and metrics
- Stakeholders Buy-in
- Organizational Cost Management
- CAPEX and OPEX
- Cost estimation
- Budget Process
- Costs Control
- Activity Based Costs(ABC)
- Cost saving Process
- Business analysis
- Data collection
- Process analysis
- Reduction proposal
- Project implementation
- Results audit
Agenda
©2017 WINNING Scientific Management 42
BUSINESS ANALYSIS
©2017 WINNING Scientific Management 43
BUSINESS ANALYSIS COMPETENCY CENTER
Business AnalystsCareer
Analyst(Entry Level)
Technic(Advanced)
Senior
Technic(Expert)
Business AnalystsCareer
Business Partner
Business Analysis
& Requirements
Agile Business
Analysis
ITIL v3
RET
RPM
ISO 20000
ISO 27001
ISO 38500
PMI®
Requirements
Certification
Business
Analysis
Certificatio
n
Advanced
Refresh
Training
Sessions
Manager/Executi
ve(Executive)
COBIT 5
Business
Partner
Foundation
GRC
Executive
Refresh
Training
Sessions
Business Analysis
Webinars
Business Analysis
Workshops
Business Analysis
Conferences
BPM
©2017 WINNING Scientific Management 44
BUSINESS ANALYSIS COMPETENCY CENTER
>= 5 years of
experience and + 60
hours of training
“Advanced”
>= 3 years of
experience and + 30
hours of training
“Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED LEVEL
ENTRY LEVELBUSINESS
ANALYSIS & REQUIREMENTS
REQUIREMENTS ELICITATION TECHNIQUES
PMI REQUIREMENTS CERTIFICATION
BUSINESS PROCESS
MANAGEMENT
GOVERNANCE RISK &
COMPLIANCE FOUNDATION
ITIL FOUNDATION
COURSE
REQUIREMENTS ELICITATION TECHNIQUES
BUSINESS
ANALYSIS
CERTIFICATION
ISO 20/27K/38500 FOUNDATION
COURSE
AGILE BUSINESS ANALYSIS
©2017 WINNING Scientific Management 45
BAR: BUSINESS ANALYSIS & REQUIREMENTSEntry Level
Reference: BAR
Duration: 30 hours
Standard: BABOK® Guide
CDU’s: 30
Category: Entry Level
– Understand the science of business, requirements analysis and its importance for the organizational success
– Know how to identify business needs and main stakeholders
– Know how to translate effectively the business problem to the solution
– Know how to assess qualitatively and quantitatively benefits and investment
– Know how to manage benefits and requirements throughout life cycle
Objectives
– Business and Requirements Analyst
– Project Managers and Project Team Members
– Executive and Functional Directors
– Quality Areas and BAO responsible
Recipients
- Course Handouts
- Exercises
- BABOK® Guide (optional)
Materials
- Business Analysis Context
- Business Analysis Introduction
- Benefits and Investment
Management
- Requirements Management
and Solution
- Framework and Life Cycle
- Planning and Monitoring
- Requirements and
Communication Management
- Organizational Analysis
- Elicitation
- Requirements Analysis
- Solution Assessment and
Validation
- Behavioral competencies
- Business Analysis Office
- Qualitative Analysis Techniques
- Scoring Model
- Quantitative Analysis Techniques
- Benefits Capture & Evaluation
- Stakeholders Assessment
Techniques
- Requirements and Solution
Management Techniques
- Economical-Financial Evaluation
Techniques
- Decision Matrix
- Sensibility Analysis
- Traceability Matrix
- Change Management
Agenda
©2017 WINNING Scientific Management 46
ABA: AGILE BUSINESS ANALYSISEntry Level
Reference: ABA
Duration: 30 hours + e-learning
Standard: BABOK® Guide
Category: Entry Level
– Get a deep and integrated knowledge about the framework of the BaBok® Agile Extension
– Comprehend the main methodologies used in Agile environments
– Understand the main Agile techniques and comprehend the reasons of their utilization in Agile environments
– Understand the main critical success factors of BA in Agile projects
Objectives
– Business and Requirements Analysts
– Project Managers and Project Team Members
– Functional and Executive Directors
– BAO Responsible and Quality Areas
Recipients
– Couse Handouts
– Exercises
– Agile Extension to the BABoK® Guide (optional)
Materials
- Introduction to the Agile Extension
- What is the Agile Extension to the BABoK Guide?
- What does Agile Mean for Business Analysis?
- What makes a Business Analyst Successful on an Agile Team?
- Business Analysis in Agile Life-cycles
- Methodologies
- Scrum
- Extreme Programming
- Kanban
- Levels of Planning
- Knowledge Areas
- Techniques mapping to knowledge areas
- Business Analysis Planning and Monitoring
- Elicitation
- Requirements Management and Communication
- Enterprise Analysis
- Requirements Analysis
- Solution Assessment and Validation
- BA techniques mapped to Agile BA Guidelines
- Techniques
- Guidelines for Agile Business Analysis
- See the Whole
- Think as a Customer
- Analyze to Determine what is Valuable
- Get Real Using Examples
- Understand What is Doable
- Stimulate Collaboration & Continuous Improvement
- Avoid Waste
- Techniques per Agile Guideline
- Case Study
Agenda
©2017 WINNING Scientific Management 47
IFC: ITIL FOUNDATION COURSEEntry Level
Reference: IFC
Duration: 21 hours
Standard: ITIL Foundation 2011 Edition
Category: Entry Level
– Understand the Service Management Practice
– Comprehend Services’ Life Cycle
– Know the concepts, principles and key models of ITIL
– Identify and know the main processes, roles and functions
– Understand the system of qualifications associated to ITIL Foundation 2011
Objectives
– IT Directors
– IT Managers
– Business Managers
– Project Managers
– IT Services Team Members
Recipients
– Course Handouts
– Exercises
– ITIL - A Pocket Guide 2011 –Van Haren (optional)
Materials
- Introduction
- ITSM and ITIL
- Historical Evolution
- Basic Concepts
- Service Management
- Service Life Cycle
- Service Life Cycle Management
- Service Life Cycle Management Processes
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
- Life Cycle Functions
- Service Desk
- Application Management
- IT Operations
- Organization, Roles and Responsibilities
- Key Roles in Service Management
- RACI Model
- ITIL 2011 Edition Simulation Game
- Practical Application of Concepts Learned in the Course
- Role-play
- Doubts Clarification
- Simulation of the Certification Exam ITIL 2011 Edition
Agenda
©2017 WINNING Scientific Management 48
CTF: COBIT® 5 FOUNDATIONEntry Level
Reference: CTF
Duration: 24 hours
Standard: CobiT ® 5 Framework
Category: Entry Level
– Understand the main drivers
for CobiT 5 development
– Understand the benefits for the
business of adopting CobiT 5
– Meet the architecture of CobiT
5’s products
– Know the 5 key principles of
CobiT 5
– Know the 7key facilitators of
CobiT 5
– Understand the pillar concepts
for CobiT 5 implementation
Objectives
– Business Managers
– IT Auditors
– IT Security Responsible
– Everyone who want to get CobiT 5 Certification
Recipients
– Course Handouts
– Exercises
– CobiT ® 5 Framework (optional)
Materials
- CobiT 5 Overview
- CobiT 5 Development Drivers
- Business Needs and Realized Benefits
- CobiT 5 Principles
- Principle 1: Meet Stakeholders Needs
- Principle 2: Cover all Organization
- Principle 3: Apply an unique and integrated framework
- Principle 4: Allow Holistic Approach
- Principle 5: Separate Governance from Management
- CobiT 5 Facilitators
- Facilitator 1: Principles, politics and Frameworks
- Facilitator 2: Processes
- Facilitator 3: Organizational Structures
- Facilitator 4: Culture, Ethic and Behavior
- Facilitator 5: Information
- Facilitator 6: Services, Infrastructures and Applications
- Facilitator 7: People, Skills and competencies
- CobiT 5 Implementation
- Model and Life Cycle
- Factors that Influence Change
- Business Case Importance
- Capability Model Process
- Capability Model Process based on ISO/IEC 15504
- Concepts and the Scope of an assessment using PAM (Process Assessment Model)
- Case Study
Agenda
©2017 WINNING Scientific Management 49
BUSINESS PARTNER FOUNDATIONEntry Level
Reference: BPF
Duration: 40 horas
Standard: BABOK® Guide
Category: Entry Level
– Understanding the importance of
innovation management in the
current context
– Know how to outline a business
strategy and consistent innovation
with customer needs
– Knowing creativity techniques for
problem solving and business
models design
– Understand the science of business
analysis and requirements and their
importance to the success of
organizations
– Identify business needs and key
stakeholders
– Know how to translate the business
problem to solve
Objetives
– Diretors and Area Responsibles
– Intermediary Management
– Innovation Team Elements
– Operational Managers
Recipients
– Course Handouts
– Exercises
Materials
- Introduction
- Change Management
- Technology, Economy and Inovation – the
new paradigm
- Inovation
- Competitive Intelligence (Focus on
domestic suppliers, foreign, universities,
research centers. The importance of
knowledge management and competitive
intelligence. How to manage? Customer
Centricity and Design Thinking
- Draw business and solutions based on
customer expectations
- Creativity techniques for problem solving
- The process of Creative Problem Solving
(CPS)
- New business models
- Business Analyst for Business Partner
- Strategic analysis
- Benefits Management
- Changing Organizational Culture
- Dimensions of Business Analysis
- Business Domain
- Internal consultant
- Architecture Domain
- Organization’s architecture
- Case Study
Agenda
©2017 WINNING Scientific Management 50
RET: REQUIREMENTS ELICITATION TECHNIQUESAdvanced Level
Reference: RET
Duration: 30 hours
Standard: BABOK® Guide
CDU’s: 30
Category: Advanced Level
– Understand the science of business and requirements analysis and its importance for the organizational success
– Know how to identify the main techniques of requirements elicitation and respective tailoring for each type of project
– Know how to transform effectively the business problem into the solution
– Know how to manage benefits and requirements throughout life cycle
Objectives
- Business and Requirements Analysts
- Project Managers and Project Team Members
- BAO Responsible and Quality Areas
Recipients
- Course Handouts
- Exercises
- BABOK® Guide (optional)
Materials
- Business Analysis Context
- Framework and Life Cycle
- Business Analysis Main
Concepts
- BABOK Knowledge Areas
Review
- Importance of Requirements
Elicitation
- Requirements Elicitation and
Analysis
- Requirements Collection
- Requirements Analysis
- Quality Matrix
- Requirements Prioritization
- Traceability Matrix
- Requirements Baseline
- Requirements Elicitation
Techniques
- Document Analysis
- Interviews
- Surveys
- Brainstorming
- Interface Analysis
- Workshops
- Focus Groups
- Observation
- Prototypes
- Practical Cases
Agenda
©2017 WINNING Scientific Management 51
RPM: REQUIREMENTS AND PROCUREMENT MANAGEMENT
Advanced Level
Reference: RPM
Duration: 21 hours
Standard: PMI, ITIL
CDU’s: 21
Category: Advanced Level
– Provide trainees with concepts of Requirements and Procurement Management
– Recognize the advantages and applicability of SLA’s and their definition in the contract
– Define and comprehend the best practices for the Procurement Management process
– Learn how to define contract requirements
– Provide trainees with knowledge and techniques to monitor, control and better fit SLA’s in the contracts
Objectives
– IT Directors
– IT Managers
– IT Services Team Members
– Sourcing Responsible
– Contracts Management Responsible
Recipients
- Couse Handouts
- Exercises
- Foundations of ITIL 2011 (optional)
- PMBOK Guide (optional)
Materials
- Requirements and Procurement
Management
- Introduction
- Concepts
- Requirements Definition
- Business Need
- Stakeholders Identification
- Requirements Elicitation
- Requirements Analysis
- Requirements Prioritization
- Solution Definition
- Procurement Management
- Plan
- Make or Buy Analysis
- Contract Types
- Conduct
- Proposal Analysis
- Manage
- Supplier and Contract
Management Information
System - SCMIS
- Closing
- Service Life Cycle Integrated
Management
- Service Life Cycle Integrated
Management Processes
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service
Improvement
- Role Play
Agenda
©2017 WINNING Scientific Management 52
I20: ISO 20000 FOUNDATION COURSEAdvanced Level
Reference: ISO20k
Duration: 12 hours
Standard: ISO 20000
Category: Advanced Level
– Position ITIL® with ISO/IEC 20000 norm
– Define and understand the best practices to apply to each process
– Learn how to lead with Risk Analysis, Incidents Management and Business Continuity
– Understand requirements and needs for an international certification
– Develop a Road Map for the ISO 20000 Certification
Objectives
– IT Directors
– IT Managers
– Service Desk Responsible
– IT Services Team Members
Recipients
– Course Handouts
– Exercises
– Foundations of ITIL V3 (optional)
– ISO/IEC 20000 An Introduction (optional)
Materials
- Introduction
- The origin of ISO 20000 norm
- The IT Service Management as a tool to IT Management
- Quality
- Process
- Service
- Continuous Improvement Process
- Documental Management of the Processes and Procedures
- Processes
- Good practices code ISO 20000
- Security Management
- Availability & Continuity
- Service Level Management
- Service Reporting
- Capacity Management
- Budgeting & Accounting for IT Service
- Release Management
- Incident Management
- Problem Management
- Business Relationship Management
- Supplier Management
- Configuration Management
- Change Management
- ISO 20000 Certification Process
- Certification Planning and Preparation
- Main Phases to Consider
- Certification Maintenance
- ISO 20000 Certification Exam Simulation
Agenda
©2017 WINNING Scientific Management 53
I27: ISO 27000 FOUNDATION COURSEAdvanced Level
Reference: ISO27k
Duration: 30 hours
Standard: ISO 27000
Category: Advanced Level
– Know how to frame ISO 27000 norm content and its importance for the organization
– Describe processes and politics for information classification and procedures to treat them in compliance
– Learn how to deal with Risk Analysis, Data Security and Business Continuity
– Understand requirements and needs for an international certification
– Develop a Road Map for the ISO 27000 certification
Objectives
– IT Directors
– IT Managers
– IT Teams
– Process Managers
– Managers in General
– Information Security Technicians
– Audit and Compliance Managers
Recipients
– Course Handouts
– Exercises
– Information Security based on ISO 27001/ISO 27002, A Management Guide (optional)
Materials
– Introduction
- The ISO
- The IEC
- Norms Family ISO 27000
- Information Security Process
– ISO 27001
- Information Security Management System Concepts
- PDCA Model
- ISMS
- Definition
- Implementation
- Maintenance
– ISO 27002
- Controls
- Objectives
- Definition
- Security Politics
- Access Control
- Business Continuity Management
- ISO 27004
- Metrics
- Definition
- Implementation
- ISO 27005
- Risk Management Process
- ISMS alignment with the Risk Management Process
- Identification, Analysis and Risk Assessment
- Risks Treatment and Monitoring
- ISO 27000 Certification Process
- Certification Planning and Preparation
- Main Phases to Consider
- Certification Maintenance
Agenda
©2017 WINNING Scientific Management 54
I38.5: ISO 38500 FOUNDATION COURSEAdvanced Level
Reference: ISO38500
Duration: 24 hours
Standard: ISO 38500
Category: Advanced Level
– Be a guideline for an IT Governance Model implementation
– Define and Understand the best practices to apply to each process
– Provide the basis for an objective evaluation of IT Governance Model
– Understand clearly the importance of IT for organization existing a perfect match between Governance Model and organization strategic objectives
Objectives
– IT Directors
– IT Managers
– Organization and Processes Directors
– Functional Managers
– IT Services Team Members
Recipients
– Course Handouts
– Exercises
– ISO/IEC 38500: The IT Governance Standard (optional)
Materials
- Introduction
– The origin of the norm ISO 38500
– Main Concepts
– Government Model
– Process
– Service
– Quality
– Continuous Improvement Process
– Processes and Procedures Documental Management
– Good Practices Code ISSO 38500
- IT Governance Guidance Principles
- Responsibility
- Strategy
- Acquisition
- Performance
- Compliance
- Human Behavior
- IT Governance Model
- Business Strategy
- IT Business Objectives
- IT General Objectives
- IT Business Architecture
- IT Scorecard
- Case Study
- Implementation Plan
Agenda
©2017 WINNING Scientific Management 55
GRCF: GOVERNANCE, RISK & COMPLIANCE FOUNDATION
Entry Level
Reference: GRCF
Duration: 30 hours
Standard: Governance, Risk and Compliance Handbook
Category: Entry Level
– Assure organizational comprehension of the importance and applicability of the Governance Model
– Develop a Governance Model appropriated to each organizational reality
– Guarantee real operational risks management defining and applying an effective risk management
– Assure an effective connection between Governance and Compliance
– Develop mechanism that assure Compliance with the existent methodology
Objectives
– Organization, Risk, Compliance and Quality Team Members
– Organization Responsible
– Functional and Executive Directors
– Operational and Functional Areas Responsible
Recipients
– Course Handouts
– Exercises
– The Governance, Risk, and Compliance Handbook (optional)
Materials
- Governance, Risk & Compliance
Context
- GRC Introduction
- Governance
- Operational Risk
- Compliance
- Governance
- Governance Models
- Responsibility Assignment
Matrix / RACI Matrix
- Core Processes Definition
- Workflow
- Stakeholders
- Rules
- Work Instruction
- Support Processes Definition
- KPI’s Definition
- Operational Risk
- Risk Identification
- Risk Assessment
- Probability
- Impact
- Trigger
- Mitigation Plan
- Contingency Plan
- Risk Monitoring
- Compliance
- Documentation and Reporting
- Audit
- Change Management
- Continuous Improvement
- Practical Exercises
Agenda
©2017 WINNING Scientific Management 56
BPM: BUSINESS PROCESS MANAGEMENTAdvanced Level
Reference: BPM
Duration: 18 hours
Standard: Business Process Management
Category: Advanced Level
– Understand BPM Essence
– Understand how and why the processes are transformed in order to create aggregated value for the organizations
– Comprehend the role of requirements management and strategic change management in the implementation of processes
– Know KPI’s related with business strategic objectives
– Understand the importance of Governance Model to a correct analysis of processes implementation
Objectives
– Management Control
– Human Resources
– Quality
– Information Systems
– Project Managers
– Change Management
– Business Analysts
– Process Analysts
Recipients
– Course Handouts
– Exercises
– Business Process Management
(optional)
Materials
- Introduction
- Global Vision
- Process Definition
- Process vs Project
Management
- The Value of Processes for the
Organization
- Business and IT
- Organization and Process
- Case Study
- CBOK® Introduction
- What is the CBOK®?
- Nine Areas of Knowledge of
the CBOK®
- Business Process
Management
- Process Modeling
- Process Analysis
- Process Design
- Process Performance
Management
- Process Transformation
- Process Management
Organization
- Enterprise Process
Management
- Business Process
Management
Technologies
- Case Studies for
Knowledge Areas
- BPM Implementation
- Organizational Mind Set
- Steps for Implementation
- Final Case Study
- Presentations
- Conclusions
Agenda
©2017 WINNING Scientific Management 57
PRC: PMI ® REQUIREMENTS CERTIFICATIONExpert Level
Reference: PRC
Duration: 35 hours + elearning
Standard: PMI-PBA
CDU’s: 35 + 35
Category: Expert Level
– Understand the Science of Business Analysis
– Know the main good practices of Business Analysis
– Obtain a deep and integrated understanding about PMI® framework regarding Business Analysis
– Know and understand PMI’s certification model
– Empower and develop a deep and consistent preparation for the certification
Objectives
– Business and Requirements Analysts
– Project Managers and Projects Team Members
– Functional and Executive Directors
– BAO and Quality Areas Responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
– Business Analysis Techniques -72 Essential Tools for Success (optional)
Materials
- Introduction
- PMI-PBA Certification
- Domain 1: Need Measurement
- Project Request
- Request Quality Analysis
- Objectives Definition and Critical Success Factors of the Project
- Stakeholders Identification
- Stakeholders’ Roles and Values Definition
- Domain 2: Planning
- Business Case Review
- Requirements Traceability Process
- Requirements Management Plan
- Change Management Process
- Documental Management and Versioning Process
- Metrics and Acceptance Criteria Definition
- Domain 3: Analysis
- Requirements Identification
- Requirements Analysis and Decomposition
- Capabilities Evaluation and
Product Options
- Requirements Allocation
- Requirements Baseline Sign-Off
- Requirements Specification
- Requirements Validation
- Metrics and Acceptance Criteria Elaboration and Detailed Specification
- Domain 4: Traceability and Monitoring
- Requirements Tracking
- Requirements Monitoring
- Requirements Status Update
- Requirements Communication
- Requirements Change Management
- Domain 5: Evaluation
- Acceptance Tests
- Solution Gaps Communication and Monitoring
- Developed Solution Sign-Off
- Implemented Solution Assessment
- Exam Simulation
Agenda
©2017 WINNING Scientific Management 58
BPM: BUSINESS PROCESS MANAGEMENTExpert Level
Reference: BAC
Duration: 48 hours + elearning
Standard: BABOK® Guide
CDU’s: 48 + 48
Category: Expert Level
– Understand the Science of Business Analysis
– Understand the main good practices of Business Analysis
– Obtain a deep knowledge about BABOK® Guide framework
– Know and comprehend IIBA’s certification model
– Empower and develop a deep and consistent preparation for the certification
Objectives
– Business and Requirements Analysts
– Project Managers and Projects Team Members
– Functional and Executive Directors
– BAO and Quality Areas Responsible
Recipients
– Course Handouts
– Exercises
– BABOK® Guide (optional)
Materials
- Introduction
- Planning and Monitoring
- Stakeholders Analysis
- Activities Planning
- Communication Plan
- Requirements Management Plan
- Performance Management
- Elicitation
- Prepare Elicitation
- Conduct Elicitation
- Document Results
- Confirm Results
- Management and Communication
- Requirements and Solution Management
- Management Traceability
- Maintain Re-use
- Prepare Package
- Communicate Requirements
- Organization Analysis
- Define “Business Need”
- Asses Capacity Differences
- Determine Solution Approach
- Define Business Case
- Requirements Analysis
- Prioritization and Organization
- Specify and Modelling
- Assumptions and Restrictions
- Verify and Validate
- Evaluation and Validation
- Evaluate Proposal
- Allocate Requirements
- Evaluate the Moment
- Transition Requirements
- Validate Solution
- Evaluate Performance
- Soft Skills
Agenda
©2017 WINNING Scientific Management 59
PROJECT MANAGEMENT
©2017 WINNING Scientific Management 60
PROJECT MANAGEMENT COMPETENCY CENTER
Project
Leader (Entry Level)
Project
Manager (Advanced)
Senior
Project
Manager(Expert) Project Manager
Career
Project
Management
Certification
Schedule
Management Course
Risk Management
Course
Program Manager
Certification
Portfolio
Management
Certification
Project
Management
for Executives
Program &
Portfolio
Manager(Executive)
Project
Management
Foundation
PM Workshops
Agile Certification
Training
PRINCE2 ®
Foundation
Certification
PRINCE2 ®
Practitioner
Certification
Project Performance
Rescue
Risk Management
Certification
Project Finance &
Estimating
Earned Value
Advanced
Microsoft Project Planning +
Control
ISO 21500
Foundation
Course
CAPM®
Certification
Program Management
Techniques
Knowledge Project
Management
Project ManagerCareer
©2017 WINNING Scientific Management 61
PROJECT MANAGEMENT COMPETENCY CENTER
>= 5 years of
experience and + 60
hours of training
“Advanced”
>= 3 years of
experience and + 30
hours of training
“Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED
LEVEL
ENTRY LEVELPRINCE2 Foundation
PRINCE2 Practitioner
ProjectManagementFoundation
Earned ValueAdvanced
ScheduleManagement
Course
Agile CertificationTraining
ISO 21500 Foundation
Course
RiskManagement
Course
ProjectPerformance
Rescue
KnowledgeProject
Management
Project Management for
Executives
ProgramManagementTechniques
ProjectManagementCertification
Microsoft Project Planning + Control
Project Finance & Estimating
©2017 WINNING Scientific Management 62
PMF: PROJECT MANAGEMENT FOUNDATIONEntry Level
Reference: PMF
Duration: 30 hours
Standard: PMBOK® Guide
PDU’s: 30
Category: Entry Level
– Understand the Project Management Science and its importance for organizational success
– Know how to identify the main stakeholders of a project and how to manage them
– Know the main good practices of Project Management
– Know how to identify which is the best organizational structure according to the business model
– Know how to use in practice the main techniques of Project Management
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO responsible
Recipients
– Course handouts
– Exercises
– PMBOK® Guide (optional)
Materials
- Project Management Context
- Project Management Introduction
- Project and Product
- Knowledge Areas
- Integration Management
- Scope Management
- Time Management
- Cost Management
- Quality Management
- Human Resources Management
- Communication Management
- Risk Management
- Procurement Management
- Stakeholders Management
- Organizational Structures and PMO
- Initiation Techniques
- Project Charter
- Planning Techniques
- Requirements Elicitation
- Scope Definition
- Dependence, Team, Schedule and Budget Definition
- Overloads Resolution
- Plan Optimization
- Baseline Definition
- Monitoring and Control Techniques
- EVM Technique
- Project Execution Simulation
- Project Recovery
- Closing Techniques
- Lessons Learned
Agenda
©2017 WINNING Scientific Management 63
PMC: PROJECT MANAGEMENT CERTIFICATIONAdvanced Level
Reference: PMC
Duration: 48 hours + elearning
Standard: PMBOK® Guide
PDU’s: 48 + 48
Category: Advanced Level
– Understand Project Management Science
– Know the main good practices of Project Management
– Get a deep and integrated understanding about PMBOK® Guide framework
– Know and comprehend the PMI’s model of certification
– Enable and develop a deep and consistent preparation for the certification
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Areas and PMO responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
Materials
- Introduction
- Project and Organization Life Cycle
- Project Management Process Group
- Initiation
- Planning
- Execution
- Monitoring and Control
- Closing
- Integration Management
- Project Charter, Project
Management Plan, Execution
Direction and Management,
Project Monitoring and Control,
Integrated Change Management,
Project or Phase Closure
- Scope Management
- Requirements Elicitation, PBS,
WBS, Scope Verification and
Control
- Time Management
- PDM, Estimates, CPM and
Optimization Plan
- Cost Management
- Activities Cost, Budget, Budget
Control
- Quality Management
- Plan, Assure and Control
- HR Management
- HR Plan, Obtain, Develop and
Team Management
- Communication Management
- Plan, Execution and Control
- Risk Management
- Identification, Evaluation,
Response and Control
- Procurement Management
- Plan, Drive, Administer and Close
- Stakeholders Management
- Identification, Planning, Managing
and Controlling Stakeholders
Agenda
©2017 WINNING Scientific Management 64
PMT: PROGRAM MANAGEMENT TECHNIQUESExpert Level
Reference: PMT
Duration: 40 hours
Standard: The Standard for Program Management, 3rd Edition
Category: Expert Level
– Know how to manage Programs life cycle
– Understand the importance of Program
Management
– Know how to implement an effective
stakeholders management
– Know how to establish a methodology and
framework of program governance
– Understand the relationship between
Program Management, Strategic
Management, Portfolio Management and
Project Management
– Know how to assess the form as project
changes can threat or benefit the program
objectives
– Know how to adopt mechanism of
Monitoring and Control based on EVM
technique
– Know how to apply Risk Management in
Programs
Objectives– Executive Management
– Program/Project Officers
– Program Managers
– Project Directors/Managers
– Quality Technicians
Recipients
– Course Handouts
– Exercises
– The Standard for Program Management, 3rd Edition (optional)
Materials
- Introduction
- What programs are
- What Program Management is
- Relationship between Program Management, Portfolio Management and Project Management
- Program Management and Strategic Management
- Benefits Management, Stakeholders Management and Programs Governance
- Organization and Program Life Cycle
- Programs Life Cycle
- Program Management Life Cycle Phases
- Pre-Program Set Up
- Program Set Up
- Establish Program Management and Technical Infrastructure
- Deliver the Benefits
- Close the Program
- Program Management Groups of Processes
- Initiation Process Groups
- Planning Process Groups
- Execution Process Groups
- Monitoring and Control Process Groups
- Closing Process Groups
- Risk Management and Groups
- Definition and Concepts
- Risk Management Processes Implementation
- Planning
- Identification
- Analysis
- Risks Responses
- Monitoring and Control
Agenda
©2017 WINNING Scientific Management 65
RMC: RISK MANAGEMENT COURSEAdvanced Level
Reference: RMC
Duration: 24 hours
Standard: PMBOK® Guide, Practice
Standard for Project Risk Management
PDU’s: 24
Category: Advanced Level
– Understand the Science of Risk Management and the associated best practices
– Know how to adapt the Risk Management to the organization reality and its business
– Know how to apply successfully Risk Management tools and techniques
– Know how to reduce the unpredictability and uncertainty during the project life cycle
– Obtain the appropriated preparation for the PMI Risk Management Professional (PMI-RMP)® certification
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
– Practice Standard for Project Risk Management (Optional)
Materials
- Introduction
- Good Practices and Organizational Context
- Risk Management Plan
- Process Tailoring
- Risk Breakdown Structure
- Risk Management Plan
- Risks Identification
- Historical Collection
- Situation Elicitation
- Risks Categorization
- Risk Register
- Cause Analysis
- Risk Modelling
- Qualitative Analysis
- Probability x Impact Matrix
- Importance Evaluation
- Probability, Impact and Importance
- Risks Ranking and Global Risks
- Quantitative Analysis
- Expected Monetary Value
- Decision Trees
- Three Points Estimate
- PERT Analysis
- Monte Carlo Simulation
- Sensitivity Analysis
- Risk Response Plan
- Threats Response Plan
- Opportunities Response Plan
- Response Plan
- Monitoring and Control
- New Risks Identification
- Implement the Plan
Agenda
©2017 WINNING Scientific Management 66
EVA: EARNED VALUE ADVANCEDAdvanced Level
Reference: EVA
Duration: 24 hours
Standard: PMBOK® Guide, Practice
Standard for Earned Value Management
PDU’s: 24
Category: Advanced Level
– Know EVM technique and the associated indicators
– Know how to integrated scope, cost and time in the project plan
– Know how to update, replan and change the scope while maintaining the project plan in compliance
– Know how to integrate the EVM technique with Risk Management
– Know how to use the technique as a support of decision-making
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO Responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (Optional)
– Practice Standard for Earned Value Management (Optional)
Materials
- EVM Technique Introduction
- Control Foundations
- Basis Metrics
- Variance Metrics
- Performance Metrics
- Forecast and Recovery Metrics
- Decision-Making Support
- EVM Implementation Technique
- Implementations Requirements
- Data Collection Process
- Data Quality of the Process
- Computation Model Development
- Project Execution Simulation
- Project Plan Update with Reserve Adjustment
- Replan, Rolling Wave and Scope Changes
- Advanced Topics
Agenda
©2017 WINNING Scientific Management 67
PFE: PROJECT FINANCE AND ESTIMATINGAdvanced Level
Reference: PFE
Duration: 24 hours
Standard: PMBOK® Guide, Practice Standard for Project Estimating
PDU’s: 24
Category: Advanced Level
– Recognize the importance of good estimation project success
– Characterize the most used estimation techniques, PERT analysis, Analogy, Delphi, Bottom-Up Estimation
– Identify the selection criteria of an appropriated estimate of a given project
– Identify the key factors for quality estimation
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO Responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
– Practice Standard for Project
Estimating (Optional)
Materials
- Estimating Techniques Introduction
- Estimation Foundations
- Tacit or Explicit Historical Importance
- Scope Definition Importance for Estimation
- Typical Mistakes in Estimation
- Main Techniques
- Scoring Model
- Economic Model
- Parametric Models
- Bottom-Up Estimation
- Three Points Estimate
- PERT Estimation
- Monte Carlo Simulation
- Contingency Reserve Analysis
- Management, Maintenance and Continuous Improvement
- Lessons Learned Mechanisms in the Continuous Improvement
- Organizational Metrics Model
- Estimates, Performance and Benchmarking
Agenda
©2017 WINNING Scientific Management 68
SMC: SCHEDULE MANAGEMENT COURSEAdvanced Level
Reference: SMC
Duration: 24 hours
Standard: PMBOK® Guide, Practice Standard for Project Scheduling
PDU’s: 24
Category: Advanced Level
– Recognize the importance of time management in the projects
– Know which are the best practices, principles and strategies to create a dynamic chronogram
– Know how to implement indicators and metrics of Monitoring and Control of Project Schedule
– Get the appropriated preparation for the Professional (PMI-SP)® certification
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO responsible
Recipients
– Couse Handouts
– Exercises
– PMBOK® Guide (optional)
– Practice Standard for Scheduling (Optional)
Materials
- Introduction
- Project Management Overview
- Triple Constraint
- Critical Success Factors
- Time Management Process
- Project Plan
- Activities Definition
- Rolling Wave
- Activities Sequencing
- Resources Estimate
- Duration Estimate
- Schedule
- Advanced Techniques
- Critical Path
- Critical Chain
- Duration Compression
- Leveling and Loading
- Advanced Techniques
- PERT Analysis
- Monte Carlo Simulation
- Sensibility Analysis
- Schedule Monitoring and Control
- Schedule Update
- Schedule Recovery
- Schedule Control Reporting
- Preparation for the Certification
- Simulation and Diagnosis
- Training Plan
Agenda
©2017 WINNING Scientific Management 69
ACT: AGILE CERTIFICATION TRAININGEntry Level
Reference: ACT
Duration: 24 hours
Standard: PMI-ACP Prep
PDU’s: 24
Category: Entry Level
– Trainee Preparation for the PMI-ACP exam
– Provide the trainee with the Techniques, Tools and Knowledge of the Agile methodology
– Learn how to manage projects according to Agile
– Recognize the advantages and applicability of Agile compared to traditional Project Management approaches
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Interested people in the certification PMI-ACP
Recipients
– Course Handouts
– Exercises
– PMI-ACP Exam Prep (optional)
Materials
- Agile Introduction
- Certification PMI-ACP Overview
- Ethic Code and Professional conduct of PMI
- Agile Manifest, Values and Principles
- Project Risk Approach
- Agile Methods Variation
- Value Oriented Delivery
- Define Positive Value
- Incremental Development
- Avoid Potential Difficulties
- Prioritization
- Stakeholders Involvement
- Needs, Involvement and Expectations
- Feedback Techniques
- Stakeholders Management
- Procurement Management
- High Performance Teams
- Team Formation, empowerment, Collaboration and Commitment
- Communication Techniques
- Leadership Techniques
- Adaptive Planning
- Planning Levels
- Monitoring and Iteration
- Estimation Techniques
- Velocity and Life Cycle Metrics
- Problems Resolution
- Negotiation Techniques
- Emotional Intelligence
- Problem-solving
- Continuous Improvement
- Continuous Improvement Process
- Product Quality
- Variance and Trend Analysis
- Value-Stream Analysis
Agenda
©2017 WINNING Scientific Management 70
P2F: PRINCE2 FOUNDATIONExpert Level
Reference: P2F
Duration: 30 hours
Standard: Managing Successful
Projects with PRINCE2
PDU’s: 30
Category: Expert Level
– Know PRINCE2 methodology on its basics level (Foundation)
– Understand the integration of different PRINCE 2 elements (principles, themes, processes)
– Understand the underlying benefits of a structured Project Management Approach
– Prepare for certification of Prince 2 Foundation
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO Responsible
Recipients
– Course Handouts
– Exercises
– Tests
– Managing Successful Projects with PRINCE2 (optional)
Materials
- Introduction
- Project Characteristics
- PRINCE2 Benefits
- Project Life Cycle
- PRINCE2 Principles
- Continued Business Justification
- Learn from Experience
- Defined Roles and Responsibilities
- Management by Stages
- Management by Exception
- Focus on Products
- Tailoring the Project Environment
- PRINCE2 Themes
- Business Case
- Organization
- Plans
- Progress
- Risk
- Quality
- Changes
- PRINCE2 Processes
- Start up the Project
- Initiate the Project
- Direct the Project
- Control a Stage
- Manage Product Delivery
- Manage Stage Boundaries
- Close the Project
- PRINCE2 Techniques
- Product Based Planning
- Quality Revision
- Simulation Tests
Agenda
©2017 WINNING Scientific Management 71
P2P: PRINCE2 PRACTITIONERAdvanced Level
Reference: P2P
Duration: 30 hours
Standard: Managing Successful
Projects with PRINCE2
PDU’s: 30
Category: Advanced Level
– Know the PRINCE2 methodology in its advanced level (Practitioner)
– Understand the integration of Prince2 different elements (Principles, themes, processes) in project environment
– Understand how to apply and adapt PRINCE 2 to fit the size, complexity and risk of the project
– Understand how the environment affects the application of PRINCE2 in the projects
– Prepare for PRINCE2 Practitioner certification
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO Responsible
Recipients
– Course Handouts
– Exercises
– Tests
– Managing Successful Projects with PRINCE2 (optional)
Materials
- Introduction
- Project Characteristics
- PRINCE2 Benefits
- Project Life Cycle
- PRINCE2 Principles
- Continued Business Justification
- Learn from Experience
- Defined Roles and Responsibilities
- Management by Stages
- Management by Exception
- Focus on Products
- Tailoring the Project Environment
- Themes PRINCE2
- Business Case
- Organization
- Plans
- Progress
- Risk
- Quality
- Changes
- PRINCE2 Processes
- Start up the Project
- Initiate the Project
- Direct the Project
- Control a Stage
- Manage Product Delivery
- Manage Stage Boundaries
- Close the Project
- PRINCE2 Techniques
- Product Based Planning
- Quality Revision
- Management Deliverables
- PRINCE2 Tailoring
- Simulation Tests
Agenda
©2017 WINNING Scientific Management 72
KPM: KNOWLEDGE PROJECT MANAGEMENTAdvanced Level
Reference: KPM
Duration: 24 hours
Standard: PMBOK® Guide
PDU’s: 24
Category: Advanced Level
– Know the principles of Knowledge and Knowledge Management
– Integrate Knowledge Management in the Project Management
– Know and explore the organizational knowledge life cycle
– Know how to implement practices and models of Knowledge Management
– Know how to implement Knowledge Management department
Objectives
– PMO Members, Project Managers, Team Members, Quality Mangers and Technicians
– Functional and Executive Directors
Recipients
– Course Handouts
– Exercises
– Project Management Knowledge (Optional)
Materials
- Knowledge Management
- Data, Information and
Knowledge
- Knowledge Types
- Good Practices of Knowledge
Management
- Knowledge Management
Processes
- Project Management
- Projects and Project
Management
- Projects as a Source of
Knowledge
- Stakeholders Management
- Project Life Cycle Knowledge
- Advanced Topics
- Competitive Transference
- Sequential transference
- Sharing Barriers
- Knowledge Basis
- Knowledge Networks
- Mathematical Inference
Models
- Knowledge and Sharing
Environments
- Knowledge Management Office
- Organic Definition
- Methodology and Processes
- Information Systems
Agenda
©2017 WINNING Scientific Management 73
PME: PROJECT MANAGEMENT FOR EXECUTIVESExpert Level
Reference: PME
Duration: 24 hours
Standard: PMBOK® Guide
PDU’s: 24
Category: Expert Level
– Understand the Strategic Management integration with Portfolio, Programs and Projects
– Know how to select the best Portfolio of Projects which maximizes capacity and the Portfolio
– Know how to plan and control the Portfolio of Projects
– Know how to manage the risks, stakeholders and portfolio benefits
– Know how to implement an organizational PMO
Objectives
– Directors, Program Mangers, PMO Members, Project Mangers, Quality Managers and Technicians
– Functional and Executive Directors
Recipients
– Course Handouts
– Exercises
– Project Portfolio Management (optional)
Materials
- Corporate Strategy
- Vision, Mission and Values
- Strategy Formulation
- Strategic Planning
- Strategy Implementation
- Strategic Control
- Portfolio Management
- Strategic Lines
- Portfolio Identification
- Portfolio Evaluation
- Capacity Evaluation
- Portfolio Selection
- Portfolio Plan
- Portfolio Control
- Project & Program Management
- Programs and Projects Life Cycle
- Benefits Management
- Risk Management
- Stakeholders Management
- Project Management Office
- Mission
- Government Model
- Processes and Procedures
- Tools
Agenda
©2017 WINNING Scientific Management 74
PPR: PROJECT PERFORMANCE RESCUEExpert Level
Reference: PPR
Duration: 24 hours
Standard: PMBOK® and ProjectRecovery Guide
PDU’s: 24
Category: Expert Level
– Know how to recover projects in risk of failing
– Improve practically the main techniques of project management and problems prevention
– Use techniques to improve the performance control of projects
– Know how to establish ground-rules of control and quality assurance
– Know how to redefine a new Governance Model for the project
– Know how to apply the past lessons learned
Objectives
– Project Managers and Project Team Members
– Functional and Executive Directors
– Quality Area and PMO Responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
– Project Recovery Guide (optional)
Materials
- Performance Evaluation Techniques
- Problematic Project Definition
- Problematic Project Identification
- Governance Model Evaluation
- Communication Process
- EVM Technique
- Recovering Projects Techniques
- Project Recovery Life Cycle
- Project Restrictions Negotiation
- Project and Government Redefinition
- Recovery Plan Development
- PMO Role in the Recovery
- Audit Techniques
- Control Techniques
- Problems Prevention Techniques
- Lessons Learned
- Case Method
Agenda
©2017 WINNING Scientific Management 75
MPPC: MICROSOFT PROJECT PLANNING + CONTROLEntry Level
Reference: MPPC
Duration: 24 hours
Standard: PMBOK® Guide
PDU’s: 24
Category: Entry Level
– Know the different models of definition of the project tasks
– Know how to apply the different types of dependences, sequences and logical models of execution
– Understand the different types of tasks and the balance between characterization variables
– Know how to estimate durations and costs within the project restrictions
Objectives
– Project Managers and Project Team Members
– PMO Members
– PMO, Quality Area or Functional Area Responsible
Recipients
– Course Handouts
– Exercises
– PMBOK® Guide (optional)
– Book: Microsoft Project 2010 -Depressa & Bem (Optional)
Materials
- MS Project Introduction
- MS Project application according PMBOK® Guide
- Tools utilization Good Practices
- General Presentation
- Scope Planning
- Project WBS Construction and Coding
- Different Types of Tasks Definition
- Sequence and Team Planning
- Dependences Nature
- Logical Types of Dependences
- Events: constraints, milestones and deadlines
- Sequence and Team Planning
- Leads and Lags Definition
- Types of Resources Definition
- Schedule of Resources Definition
- Cost and Schedule Planning
- Duration Estimates
- Cost Estimates
- Overloads Resolution
- Project Plan Optimization
- Baseline management
- Control Principles
- The EVM Method on MSP
- Control Plan Requirements
- Project Execution Simulation
- Basis Indicators, Variance and
Relative Performance
Interpretation
- Views and Indicators Customization
- Creation of Views with
Graphical Indicators
- Creation of Formulas and
Computations Fields
- Replanning and Changes
- Project Replanning for deviation recovery
- Project Baseline Adjustments
Agenda
©2017 WINNING Scientific Management 76
I21.5: ISO 21500 FOUNDATION COURSEExpert Level
Reference: ISO21500
Duration: 24 hours
Standard: ISO 21500
Category: Expert Level
– Be a guideline for Project Management implementation in companies
– Define and understand the best practices to apply in each process
– Provide an objective basis for the maturity evaluation
– Assess the benefit to the business and norm organization processes
– Know how to define an implementation plan
Objectives
– PMO Directors
– Project Manager and Team Members
– Project Officers
– Quality Responsible
– Organization Responsible
Recipients
– Course Handouts
– Exercises
– ISO/IEC 21500: Guidance on
Project Management (optional)
Materials
- Introduction
- Project Definition
- Types of Project
- ISO 21500 vs PMBOK
- Project Management Processes
- Groups of Processes
- Subgroups of Processes
- Structure and Description
- Subgroups
- Integration
- Stakeholders
- Scope
- Resources
- Time
- Cost
- Risk
- Quality
- Purchases
- Communication
- Maturity Model
- Maturity Evaluation
- Intervention Plan
- Change Management
- Case Study
Agenda
©2017 WINNING Scientific Management 77
CHANGE MANAGEMENT
©2017 WINNING Scientific Management 78
CHANGE MANAGEMENT COMPETENCY CENTER
Technic(Entry Level)
Specialist(Advanced)
Manager(Expert)
Effective Delegation Competencies
DC
Executive
Director(Executive)
DC
Foundation
DC
Advanced
DC
Expert
Corporate Happiness Habits
High Performance Competencies
Expectative ManagementCompetencies
Emotional Negotiation Habits
Leadership Coaching Competencies
Time Management Competencies
Make It Happen Competencies
Effective Feedback Competencies
Team Development Competencies
Management Consulting Certification – 1 level
TOP Skills 2020 – OsSkills mais Críticos do
Futuro
Discovery 360
Emotional Intelligence
Effective Communication
Leadership and High Performance Teams
Leadership Development Program
Change Management
©2017 WINNING Scientific Management 79
CHANGE MANAGEMENT COMPETENCY CENTER
>= 5 years of
experience and +
60 hours of
training
“Advanced”
>= 3 years of
experience and +
30 hours of
training “Entry”
Until 3 years of
experience
EXPERT
LEVEL
ADVANCED
LEVEL
ENTRY
LEVEL
MAKE IT HAPPEN
COMPETENCIES
EXPECTATIVE MANAGEMENT COMPETENCIES
HIGH PERFORMANC
E COMPETENCIE
S
DISCOVERY 360
EMOTIONAL NEGOTIATION
HABITS
MANAGEMENT
CONSULTING CERTIFICATIO
N N 1
TEAM DEVELOPMEN
T COMPETENCIE
S
CORPORATE HAPPINESS
HABITS
LEADERSHIP COACHING
COMPETENCIES
TIME MANAGEMEN
T COMPETENCIE
S
EFFECTIVE FEEDBACK
COMPETENCIES
EFFECTIVE DELEGATION
COMPETENCIES
TOP SKILLS 2020
©2017 WINNING Scientific Management 80
HPC: HIGH PERFORMANCE COMPETENCIESExpert Level
Reference: HPC
Duration: 30 hours
Standard: PHR e SPHR CertificationGuide
PDU’s: 30
Category: Expert Level
– Know the High Performance principles
– Know how to develop High Performance Competencies in people and teams
– Dominate communication, negotiation, emotional and contextual intelligence
– Know how to establish an individual and team plan to develop competencies
– Know how to apply High Performance techniques in Project Management environment
Objectives
– Project Managers Project Team Members
– Functional and Executive Directors
– Functional and Operational Team Members
Recipients
– Course Handouts
– Exercises
– Official PHR and SPHR Certification Guide (optional)
– 7 Habits of High Effective People (optional)
– Individual Reports Evaluation (AS IS-TO BE)
Materials
- High Performance Competencies
- Communication Power
- Continuous Learning
- “Problem Solving”
- “Make it Happen”
- Positive and Proactive Attitude
- Independence and Autonomy
- Priorities Management
- Realization Energy
- “Closing” Miracle
- Comprehension and Flexibility
- High Performance Teams
- Win/Win Relations
- Synergies
- Negotiation and Persuasion
- Externalization
- Risk and Uncertainty
- Delegate to Growth
- Creative Teams
- Passion for Excellence
- Winner Team
- Create Confidence
- Emotional Intelligence
- Self-knowledge
- Self-control
- Empathy Creation
- Interpersonal Relation
Management
- Contextual Intelligence
- Holistic Vision
- Timely Moment
- Induction and Deduction
- “Soft Power”
- Management and Leadership
- Case Methods
- Evaluation Panel
Agenda
©2017 WINNING Scientific Management 81
D360: DISCOVERY 360Expert Level
Reference: D360
Duration: 24 hours
Standard: International References
Category: Expert Level
– Develop the emotional self-conscious
– Acquire tools for Emotional Management domain
– Train emotional competencies
– Develop capacity of self-knowledge, self-control, motivation and empathy
– Develop conscious of one’s potential growth
– Develop conscious of one’s power within the organization
Objectives
– Every professionals who pretend to apply Emotional Intelligence in a interpersonal relation and work context
Recipients
– Handouts Course
– Exercises
– Suggestions of Bibliography and videos related with the theme
– Book: Inteligência Emocional(Optional)
Materials
- Emotional Intelligence
- Types of Intelligence
- Brain Mechanisms
- Conscious and Unconscious Domain
- EI Application
- Individual Conscious
- Individual Spheres
- Individual Power with Self-Knowledge
- I rational, I emotional
- Decision Power
- Values and Beliefs
- Motivational Objectives
- Emotional Training
- Emotions’ Role
- Positive Emotions vs Negative Emotions
- EI framework
- Emotional Balance
- Foundations of EI Construction: Self-Knowledge, Self-Control, Self-Motivation
- Basis State
- Emotions Management
- Emotional Externalization
- Other People Emotions
- Empathy Creation
- Emotions in a Professional Environment
- Practical Exercises
- Role Plays
- Case Studies
- NLP Exercises and Coaching
Agenda
©2017 WINNING Scientific Management 82
CHH: CORPORATE HAPPINESS HABITSExpert Level
Reference: CHH
Duration: 24 hours
Standard: International References
Category: Expert Level
– Understand the importance of individual and team values for motivation and productivity
– Comprehend the importance of alignment between the individual, team, leader and organization on productivity and organizational happiness
– Develop conscious of the importance as individual in the organization
– Know the corporate happiness models
– Understand the importance of Corporative Happiness in the development, productivity and organizational results
– Understand the importance of corporative happiness in the talents retention
Objectives
– Directors, Functional and Executive Responsible
– Functional and Operational Team Members
– Project Managers and Project Team Members
Recipients
– Handouts Course
– Exercises
– Suggestions of Bibliography and videos related with the theme
– Delivering Happiness (Optional)
Materials
- Introduction
- Values
- Behaviors
- Happiness
- Values
- Individual Values
- Team Values
- Company Values
- Happiness
- Individual Happiness
- Team Happiness
- Company Happiness
- Corporative Happiness
- Organizational Icebergs
- Inter-Team Alignment
- Conflicts Management
- Relation You, I, We
- Motivation/Satisfaction
- Learning Matrix
- Win-Win Relations: Employee and Company
- Make It Happen: Functional Inter-Help
- Knowledge Management: Importance of Sharing
- Externalization
- Management By Example
- High Performance Culture Creation
- Coach Leader
- Organizational Synergies
- Corporative Happiness vsResults
- Common Action Plan
- Similarities / Differences
- Individual/Team Corporative Initiatives
- Happiness Measurement
- Roadmap to the Corporative Happiness
- Individual and Team Exercises
Agenda
©2017 WINNING Scientific Management 83
EDC: EFFECTIVE DELEGATION COMPETENCIESAdvanced Level
Reference: EDC
Duration: 8 hours
Standard: International References
Category: Advanced Level
– Know the process of delegation
– Dominate the effective delegation techniques
– Know how to define an action plan of a delegation process
– Comprehend the advantages of delegation
Objectives
– Functional and Executive Directors and Responsible
– Project Managers and Project Team Members
– Functional and Operational Team Members
Recipients
– Course Handouts
– Exercises
– Book: Saber Delegar (optional)
Materials
- Personal Organization
- Delegation of Competencies and Activities
- Delegation Objectives
- Delegation Processes
- Communication Matrix
- Responsibilities Matrix: RACI Matrix
- Change Management
- Activities Monitoring and Control
- Autonomy and Responsibility
- Win-Win Relations
- Management by Objectives
- Confidence Creation
- Interdependence
- Continuous Learning
- Soft Power
- Delegation Plan
- Practical Exercises
Agenda
©2017 WINNING Scientific Management 84
EMC: EXPECTATIVE MANAGEMENT COMPETENCIESAdvanced Level
Reference: EMC
Duration: 8 hours
Standard: International References
Category: Advanced Level
– Know how to manage priorities and expectations
– Understand the impact of the new tasks in the activities in progress
– Know how to manage and lead a team by applying the different types of leadership
– Know how to identify and manage the main stakeholders
– Know how to stimulate groups and team works
– Know the main behavioral ground-rules
Objectives
– Functional and Executive Directors and Responsible
– Project Managers and Project Team Members
– Functional and Operational Team Members
Recipients
– Course Handouts
– Exercises
– Official PHR and SPHR Certification Guide (optional)
– Project Manager Competency Development (PMCD) (optional)
Materials
- Leadership and Expectations
- Leader Principles
- Management “Maslow”
- Credibility Factors
- Responsibility Matrix
- Ground Rules
- Different Forms of Power
- Team Development Phases
- Leadership and Context Styles
- Leadership competencies
- High Performance Team
- Win-Win Relations
- Synergies
- Conflict Management
- Problem Solving Techniques
- Priorities and Expectations
- Priorities Management
- Expectations Management
- Integrated Planning
- Practical Exercises
Agenda
©2017 WINNING Scientific Management 85
ENH: EMOTIONAL NEGOTIATION HABITSAdvanced Level
Reference: ENH
Duration: 24 hours
Standard: International References
Category: Advanced Level
– Recognize the competencies of a good communicator for negotiation
– Know how to develop strategies and negotiation skills
– Know how to apply communication strategies to ensure negotiation success
– Recognize techniques of a good negotiator
– Know how to identify the phases and prepare a negotiation
Objectives
– Firms Commercial Area
– Managers
– Professional from several areas that contact with projects, products and services relations
– Internal and External Areas with relations with customers
Recipients
– Course Handouts
– Bibliography Suggestions
– Videos Sharing
– The Art of Negotiation (Optional)
– Book: “Introdução à programação Neurolinguística” (Optional)
Materials
- Neurolinguistic Programming (NLP) Communication
- Brain Operating
- Language Representative Systems
- Communication Process
- Communication maps and filters
- Principles of effective Communication
- Rapport Creation
- Listening with Empathy
- Flexibility
- Negotiation Phases
- Preparation
- Development
- Negotiation and Business Closing
- Negotiation
- Negotiation and Selling Styles
- Good Negotiator competencies
- Strategies and Competitive Negotiation Techniques
- Negotiation and Conflict
- Argumentation and Persuasion Techniques
- Consultancy Selling Process
- Procurement Management
- Motivation and Emotions Management
- Rational and Emotional Reason Focus
- Self-Management of Internal States
- Motivation vs Emotion at purchase
- Emotions Management with the interlocutor
- Role-plays
- Exercises
- Case Studies
- NLP Tools and Coaching
Agenda
©2017 WINNING Scientific Management 86
LCC: LEADERSHIP COACHING COMPETENCIESAdvanced Level
Reference: LCC
Duration: 24 hours
Standard: ICF and other InternationalReferences
Category: Advanced Level
– Know how to apply coaching for team development
– Improve communication, motivation of teams
– Lead with Coaching tools
– Manage employees’ motivation
– Diagnose needs of competencies development
– Assure implementation of actions with Coaching Plan
– Prepare and monitor employees with the goal of developing maximum potential
Objectives
– Executives and Directors with Responsibilities of Human Resources and Team Management
– Every Professional with need of competencies of leadership and teams development
Recipients
– Course Handouts
– Book: O líder-Coach (Optional)
Materials
- Leader Role Conscious
- Leader’s Role Definition
- Leader Mechanisms vs Team
- Talents Development
- Ground Rules
- Team Maturity Phases
- Stakeholders Management
- Conflicts Management
- Coaching Methodology
- What Coaching is?
- Coaching Benefits
- Goals Definition
- Leader-Coach Role
- Coaching Steps
- Patterns and Ethic according to
ICF
- Coaching Tools
- Winning Leadership Wheel
- Success Objectives
- Action Plan Definition
- Teams Values and Motivation
- Powerful Questions
- Goals Grid
- Leader by Teaching
- Emotional Intelligence
- Brain Mechanisms (conscious e
unconscious)
- Rational vs Emotional Brain
- Emotions Role
- Internal States
- Exercises Demonstrations
- Monitoring with Coach Mentor
- Role-play and Case Studies
Agenda
©2017 WINNING Scientific Management 87
TMC: TIME MANAGEMENT COMPETENCIESEntry Level
Reference: TMC
Duration: 16 hours
Standard: International References
Category: Entry Level
– Know how to identify problems of time management
– Know how to manage priorities
– Know how to manage stakeholders expectations
– Know how to plan
– Know how to optimize time
– Know how to manage time and personality
– Know the main behavioral rules
Objectives
– Functional and Executive Directors and Responsible
– Project Managers and Project Team Members
– Functional and Operational Team Members
Recipients
– Course Handouts
– Developed Exercises
– Be Productive and Stay Motived (Optional)
Materials
- Time Management Mission
- Time Management Process
- Time Management Good
Practices
- Time Management Problems
Resolution
- Importance of Time
Management
- Analysis of critical areas of
participants
- Time Management and
Personality
- Expectations Management
- Time Management and I
- Change Management
- Change Management to the
Existing Working Plan
- Balance Between
Opportunities and Problems
- Behavior Rules
- Planning
- Struture and Planning your
day/week of work
- Time Management and
Personal Effectiveness
- Priorities: important and
urgent tasks
- Conflict Management
- Negotiation Strategies
- Meeting Management
- Exercises
Agenda
©2017 WINNING Scientific Management 88
MIHC: MAKE IT HAPPEN COMPETENCIESEntry Level
Reference: MIHC
Duration: 16 hours
Standard: Decision MakingAnd Problem Solving Strategies
Category: Entry Level
– Develop skills of critical analysis in order to proceed to solve problems, using problem solving techniques
– Recognize the competencies of a good negotiator
– Know how to develop negotiation strategies
– Know how to apply management strategies of negotiation to solve conflicts successfully
Objectives
– Functional and Executive Directors and Responsible
– Project Managers and Project Team Members
– Functional and Operational Team Members
Recipients
– Course Handouts
– Exercises
– Book: Como conduzir umanegociação (optional)
– Decision Making and Problem Solving Strategies (optional)
Materials
- Framework
- Problem Solving
- Problems Categorization
- Problem Solving Processes
- Behavior and Strategies
- Problem Solving Techniques
- Problem Analysis and Resolution Process
- Cause/Effect Analysis: 5 “Whys”, Drill Down, Fishbone
- Attitude and Perspective
- Externalization
- Focus
- Feedback
- Continuous Learning
- Closing and Decision
- Priorities Management
- Synergies
- Framework Make It Happen
- ROI Problem Solving e Make It Happen
- Leverage from the Pretention to the Action
Agenda
©2017 WINNING Scientific Management 89
EFC: EFFECTIVE FEEDBACK COMPETENCIESAdvanced Level
Reference: EFC
Duration: 16 hours
Standard: Motivation Actions
Category: Advanced Level
– Know how to give feedback correctly
– Know how to assess the quality of the given feedback process in the leadership area
– Know how to use feedback as a tool to achieve better results
– Know how to use feedback as a key point in the evaluation process
– Understand the importance of feedback in the recognition of achieved results and career evolution as a leader and for one’s employees
– Higher efficiency and productivity of the team
Objectives
– Everyone that Perform an Evaluator Role
Recipients
– Course Handouts
– Exercises
– Book: Ações Motivadoras(optional)
Materials
- Framework
- SWOT Analysis of Actual Feedback Practice
- Feedback Techniques
- What Feedback is?
- Feedback and Professional and Team Development
- Feedback Characteristics
- Main Feedback Errors
- Feedback Attitude
- How to give less positive feedback?
- Motivation and Feedback
- The evaluated becomes defensive or retracted
- Create Win-Win Relations – Shared Visions
- Feedback as Key Characteristic of a Leader and Manager
- Practical Case: Role Play
- Role Play Discussion and Evaluation
- Conclusions Presentation
- Action Plan and TO BE Improvement Definition
Agenda
©2017 WINNING Scientific Management 90
TDP: TEAM DEVELOPMENT COMPETENCIESEntry Level
Reference: TDP
Duration: 16 hours
Standard: International References
Category: Entry Level
– Know how to define the team concept
– Recognize the importance of goals and responsibilities in the context of Team Work
– Recognize competencies in Team Work
– Develop a capacity of Team Work
– Manage interpersonal relation in the team sphere
– Know how to apply techniques of feedback, active-listen and responsibility
Objectives
– Functional and Executive Directors and Responsible
– Functional, Operational and Project Team Members
Recipients
– Course Handouts
– Exercises
– Book: Saber Lidar com as Pessoas (optional)
Materials
- Collective Effectiveness Factors
- Team Concept Definition
- Team Concept vs Group
- Team Responsibility: RACI
Matrix
- Communication Matrix
- Stakeholders Management
- Common Values Definition for
Team-work
- Team Spirit
- Overcome obstacles and
difficulties together
- Team Objectives
- Synergies
- Win-Win Relations
- Interpersonal Communication
Techniques
- Effectiveness Assumptions and
Principles
- Active-Listen Importance
- The Speak art of Interpersonal
Communication
- Framework Technique
- Feedback Techniques
- Questions Knowledge
- Conflicts Resolution
- Practical Exercises
- Group Dynamics
- Conflicts Resolution
- Our Team Role
Agenda
©2017 WINNING Scientific Management 91
MCC1: MANAGEMENT CONSULTING CERTIFICATION – NÍVEL 1Entry Level
Reference: MCC1
Duration: 16 hours
Standard: MCBOK ®
Category: Entry Level
– Learn how the top consulting companies train their collaborators to think and communicate in a more effective way
– Win the first Professional Certification in Business Consulting (level 1)
– Learn to think and present your ideas in a structured way and how to influence your colleagues and clients
– Develop strategies to identify complicated problems and how to break them into parts
– Lead meetings and client engagement
– Obtain high professionalism levels and core competencies that can make you behave like a top consultant
Objetivos
– Students finishing the Bachelor/Master degree
– Project Managers and Team Managers
– Anyone who wants to learn business consulting tools
– Business consultants
Recipients
– Course Workbook
– MCBoK – Management Consulting Body ofKnowledge
Materials
- The Pyramid Principle
- Structured thinking and communication
- Professional and ethic behavior
- What is a Trusted Advisor
- How to act like a Trusted Advisor
- How to think like a Trusted Advisor
- Problem definition
- Situation-Complication-Key question
- SCQ analysis
- Key-question definition
- Approach
- Problem analysis tool
- Create a Work
- Collect and analyze data
- Primary research
- Prepare and conduct interviews
- Secondary research
- From Information to Insights
– Data and Recommendations
- How to build interesting presentations
- Storylines
– Certification Exam
- (to be scheduled after the workshop
Agenda
©2017 WINNING Scientific Management 92
TS20: TOP SKILLS 2020 – FUTURE´S TOP CRITICAL SKILLS
Reference: TS20
Duration: 24 hours
Standard: MCBOK
Category: Entry Level
– Learn how to develop Future´s Top Critical Skills!
– Learn to solve complex problems
– Learn how to develop critical thinking and creativity
– Learn the techniques and key concepts for managing people
– Learn the techniques of communication and coordination with others
– Learn how to develop emotional intelligence
– Learn the techniques to improve the decision-making process
– Learn to develop cognitive flexibility
Objetives
– Everyone who wants to build a successful career
Recipientes
– Course materials
Materials
- Solving Complex Problems
- Problem Definition
- Solving Tree
- MECE Validation
- Critical Thinking
- Inferences separation
- Assumptions confirmation
- Daily ApplicationTechniques
- Creativity
- Generation and Cross-Fertilization
- Role Models and Obstacles
- People Management
- Passion for Excellence
- Assign and Delegate
- Coordinate with Others
- Effective Communication
- Presentation Techniques
- Emotional Intelligence
- Self Knowledge
- Self Control
- Creating Empathy
- Networking Management
- Evaluation and DecisionMaking
- Informal reasoning andHeuristics
- Framing and Mapping
- Models and Techniques
- Service Orientation
- SO in Strategy and Organizational Culture
- Models and Techniques
- Negotiation
- Preparing to Win
- 14 Main Strategies
- Cognitive Flexibility
- Professional Impact
- The Power of Perspectives
Programme
– Explicação Teórica
– Prática em Casos Reais
Methodology
©2017 WINNING Scientific Management 93
SCIENTIFIC DATA
©2017 WINNING Scientific Management 94
SCIENTIFIC DATA COMPETENCY CENTER
Data
Scientist
Career
Data
Analyst(Entry Level)
Data
Engineer(Advanced)
Data Scientist(Expert)
Data
Scientist
Career
Data Mining
Advanced
Statistics
Algorithms and
Data Structures
Big Data
Machine
Learning
Artificial
Intelligence
Data Scientist
Sénior(Executive)
Business
Research
Methods
Leadership SkillsDatabases
Statistics
Fundamentals
Problem
Solving
Market Problem
Solving
Creative Problem
Solving
Data Science
Foundation
Data Science
Advanced
Data Science
Expert
©2017 WINNING Scientific Management 95
SCIENTIFIC DATA COMPETENCY CENTER
>= 5 years of
experience and +
60 hours of training
“Advanced”
>= 3 years of
experience and +
30 hours of training
“Entry”
Until 3 years of
experience
EXPERT LEVEL
ADVANCED
LEVEL
ENTRY LEVELDATABASES
ARTIFICIAL INTELLIGENCE
DATA SCIENCE FOUNDATION
DATA MINING
ADVANCED STATISTICS
BUSINESS RESEARCH METHODS
STATISTIC FUNDAMENTALS
BIG DATADATA SCIENCE
EXPERTMACHINE LEARNING
PROBLEM SOLVING
DATA SCIENCE ADVANCED
ALGORITHMS AND DATA STRUCTURES
©2017 WINNING Scientific Management 96
OBJECTIVES AND SOLUTIONData Science Problem Solving
Reference: Data Science Problem Solving
Duration: 16 hours
Standard: International References
– Know how to solve business problems through a scientific process based on management and technological knowledge teachings
– Know how to predict trends and consumption habits of the various markets and sectors
– Know how to transform scientifically data into information
– Know how to critically and rationally extract knowledge from information
– Know how to proactively evaluate business situations, understanding all the necessary approach to correct analysis of different situations
Objetives
– Business Analysts
– IT professionals
– Functional Directors and Executives
– Professional BI departments, Marketing, IT, Quality, Risk, etc.
Recipients
- Course Handouts
- Exercises
Materials
- Introduction to Data Science
- Problem Solving– Problems Categorization
– Process of Problem Resolution
– Behaviour and Strategy
– Problem Resolution
Techniques
– Market Problem Solving
– Creative Problem Solving
- Business Research Methods– Historical Methods
– Testing Methods
– Interrogation Methods
- Management Consulting– The Pyramid Principle
– Definition of problem
- Advanced Analytics– Descriptive Statiscs
– Sampling
– Correlation Analysis
– Probability Distribution
Principles
– Statistical inference
Agenda
©2017 WINNING Scientific Management 97
OBJECTIVES AND SOLUTIONData Science Foundation (Entry Level)
Reference: DSF
Duração: 40 horas
Standard: International References
– Understand Data Science issue and its importance for decision-making
– Know how to solve business problems through a scientific process based on management and technological knowledge teachings
Objetives
– Business Analysts
– IT professionals
– Functional Directors and Executives
– Professional BI departments, Marketing, IT, Quality, Risk, etc.
Recipients
- Course Handouts
- Exercises
- E-learning Tests
Materials
- What is Data Science?
- Problem Solving– Problems Categorization
– Process of Problem
Resolution
– Behaviour and Strategy
- Fundamentals of Statistics– Descriptive statistics
– sampling
– Correlation Analysis
– Probability Distribution
Principles
- Algorithms and data
structures– Sorting and search Algorithms
– Analysis of Algorithms
– Problem Resolution
Algorithms
- Databases– Database design
– Entity Model – Association
– Relational model
- Business Research Methods– Historical methods
– Testing Methods
– Interrogation Methods
- Management Consulting– The Pyramid Principle
Agenda
©2017 WINNING Scientific Management 98
OBJECTIVES AND SOLUTIONData Science Advanced (Advanced Level)
Reference: DSA
Duration: 40 hours
Standard: International References
– Understand Data Science issue and its importance for decision-making
– Know how to solve business problems through a scientific process based on management and technological knowledge teachings
– Know how to transform scientifically data into information
Objectives
– IT Professionals
– Functional Directors and Executives
– Professional BI departments, Marketing, IT, Quality, Risk, etc.
– Data Scientists
– Business Analysts
Recipients
- Course Handouts
- Exercices
- E-learning Tests
Materials
- Problem Solving– Problems Categorization
– Process of Problem Resolution
– Behaviour and Strategy
– Problem Resolution
Techniques
- Advanced Stastics– Statistical inference
– Regression Analysis
– Factor Analysis and Cluster
- Algorithms and Data
Structures– Data Structures
– Vectors and Matrices
- Databases– Tables for Standardization
– Relational algebra
– SQL Language
- Machine Learning– Local Search Algorithm
- Data Mining– Pre-Processing and Data
Processing
– SOM (Self-Organizing Maps)
– Decision Trees
- Artificial Intelligence– Genetic Programming
– Support Vector Machine
Agenda
©2017 WINNING Scientific Management 99
OBJECTIVES AND SOLUTIONData Science Expert (Expert Level)
Reference: DSE
Duration: 40 hours
Standard: International References
– Understand Data Science issue and its importance for decision-making
– Know how to solve business problems through a scientific process based on management and technological knowledge teachings
– Know how to predict trends and consumption habits of the various markets and sectors
– Know how to transform scientifically data into information
– Know how to critically and rationally extract knowledge from information
Objectives
– IT Professionals
– Functional Directors and Executives
– Professional BI departments, Marketing, IT, Quality, Risk, etc.
– Data Scientists
– Business Analysts
Recipients
- Course Handouts
- Exercises
- E-learning Tests
Materials
- Problem Solving
– Problem Categorization
– Process of Problem Resolution
– Market Problem Solving
– Creative Problem Solving
- Advanced Stastics
– Statistical inference
– Regression Analysis
– Factor Analysis and Cluster
- Algorithms and Data Structures
– Algorithms for Problem
Resolution
– Vectors and Matrices
– Linear lists
– Nonlinear lists
- Business Research Methods
– Historical methods
– Testing Methods
– Interrogation Methods
- Big Data
– Map Reduce Model
– Finding Similar Items
– Link Analysis
- Machine Learning
– Local search algorithm
– Optimization with Simulated
Annealing
– Genetic algorithms
- Data Mining
– Artificial neural networks
– Predictive Model Evaluation
- Artificial Intelligence
– Genetic Programming
– Support Vector Machine
Agenda
©2017 WINNING Scientific Management 100
OBJECTIVES AND SOLUTIONDSC (Data Science Course)
Reference: DSC
Duration: 156 hours
Standard: International References
– Understand Data Science issue and its importance for decision-making
– Know how to solve business problems through a scientific process based on management and technological knowledge teachings
– Know how to predict trends and consumption habits of the various markets and sectors
– Know how to transform scientifically data into information
– Know how to critically and rationally extract knowledge from information
Objectives
– IT Professionals
– Functional Directors and Executives
– Professional BI departments, Marketing, IT, Quality, Risk, etc.
– Data Scientists
– Business Analysts
Recipients
- Course Handouts
- Exercices
- E-learning Tests
Materials
- What is Data
Science?
- Problem Solving
– Problems
Categorization
– Process of
Problem
Resolution
– Behaviour and
Strategy
– Problem
Resolution
Techniques
– Market Problem
Solving
– Creative Problem
Solving
- Fundamentals of
Statistics
– Descriptive
statistics
– Sampling
– Correlation
Analysis
– Probability
Distribution
Principles
- Advanced
Stastitics
– Statistical
inference
– Regression
Analysis
– Factor Analysis
and Cluster
- Algorithms and
Data Structures
– Sorting and
search algorithms
– Analysis
Algorithms
– Algorithms for
Problem
Resolution
– Data Structures
– Vectors and
Matrices
– Linear lists
– Nonlinear lists
- Databases
– Database design
– Entity Model -
Association
– Relational model
– Tables for
Standardization
– Relational algebra
– SQL
- Business
Research Methods
– Storical Methods
– Testing Methods
– Interrogation
Methods
- Big Data
– Map Reduce
Model
– Finding Similar
Items
– Link Analysis
- Machine Learning
– Local search
algorithm
– Optimization with
Simulated
Annealing
– Genetic
algorithms
- Data Mining
– Pre-Processing
and Data
Processing
– SOM (Self-
Organizing Maps)
– Decision Trees
– Artificial Neural
Networks
– Predictive Model
Evaluation
- Artificial
Intelligence
– Genetic
Programming
– Support Vector
Machine
- Management
Consulting
– The Pyramid
Principle
– professional and
ethical behavior
– Definition of
problem
– Compilation and
analysis of data
– Data presentation
and
recommendations
Agenda
©2017 WINNING Scientific Management 101
OBJECTIVES AND SOLUTIONGoogle Analytics Advanced
Reference: Google Analytics Advanced
Duration: 12 hours
Standard: International References
Category: Base Configuration
– Identify Google AnalyticsFundamentals
– Understand theimportance of GoogleAnalytics in the processesof organizations
– Apply Analytics conceptsin simulation exercises ingroup
– Know facilitationtechniques andorganization of workshops
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Introduction
- Introduction to Google Analytics
concept and methodology
- The steps of the Google Analytics
process
- Good practices in Platform
Management
- View Platform (management level)
- Accounts and Property Management
- Integrations Configuration
- Analysis and Management
- Objectives and Funnels Shopping
- Events
- Social Actions
- Shop-online (Management and
Analysis)
- Mobile Apps (Management and
Analysis)
- Management and Analysis:
- Custom Reports (Custom
reports - Analysis of KPI's)
- Custom Segments
(Segmentation of Data Analysis)
- Dashboards (Administration and
Marketing Managers)
- KPIs definition
©2017 WINNING Scientific Management 102
OBJECTIVES AND SOLUTIONManagement and Campaign Targeting
Reference: Management and CampaignTargeting
Duration: 4 hours
Standard: International References
Category: Optimization and Conversion
– Identify Google AnalyticsFundamentals
– Understand theimportance of GoogleAnalytics in the processesof organizations
– Apply Analytics conceptsin simulation exercises ingroup
– Know facilitationtechniques andorganization of workshops
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Management of Good Practices
- Targeting Campaign for:
- Desktop
- Mobile
- Apps
- Communication Targetting
©2017 WINNING Scientific Management 103
OBJECTIVES AND SOLUTIONManagement and Optimization
Reference: Management and Optimization
Duração: 4 hours
Standard: International References
Category: Optimization and Conversion
– Identify Google AnalyticsFundamentals
– Understand theimportance of GoogleAnalytics in the processesof organizations
– Apply Analytics conceptsin simulation exercises ingroup
– Know facilitationtechniques andorganization of workshops
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Tests A/B
- Concepts and Typology
- Realization and Monitoring
- Check-out management with funnel
- Retargeting/Remarketing
©2017 WINNING Scientific Management 104
OBJECTIVES AND SOLUTIONGoogle Tag Manager
Reference: Google Tag Manager
Duration: 4 hours
Standard: International References
Category: Optimization and Conversion
– Identify Google AnalyticsFundamentals
– Understand theimportance of GoogleAnalytics in the processesof organizations
– Apply Analytics conceptsin simulation exercises ingroup
– Know facilitationtechniques andorganization of workshops
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Configuration of Google Analytics/Desktop
- Configuration of Google Analytics/Apps
- Configuration of others tags
©2017 WINNING Scientific Management 105
OBJECTIVES AND SOLUTIONExcel Foundation
Reference: Excel Foundation
Duration: 4 hours
Standard: International References
Category: Foundation
– Know how to solve businessproblems through a scientificprocess based on technologicalknowledge
– Know how to predict trends andconsumption habits of thevarious markets and sectors
– Know how to scientificallytransform data into information
– Know how to critically andrationally extract knowledgefrom information
– Know how to evaluateproactively business situations,understanding all the necessaryapproach to correct analysis ofdifferent situations
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Basic operations on worksheet
- The initial screen of Excel
- Make a first sheet
- Save the file
- Improve the presentation of the
worksheet
- Open a new worksheet
- Math operations
- Move and copy a spreadsheet
- Opening windows
- Protect the worksheet
- Freeze Titles on screen
- The Undo and Repeat commands
- Validation of the input data
- Worksheets Print
- Graphics
- Build a line chart
- Improve graphic presentation
- Bar graph
- The chart sheets
- Inclusion of others graphs in
documents of others Windows
applications
- Delete graphs
- Graphics Print
- Formulas and Functions
- Introduction
- Introduct a first function
- Date and Time Functions
- Statistical Applications
- Descriptive Stastistic
- Measures of Descriptive
Statistical
- Descriptive Statistics functions
- Graphical representation of
frequency distribution -
Histogram
- Theoretical distributions
©2017 WINNING Scientific Management 106
OBJECTIVES AND SOLUTIONExcel Advanced
Reference: Excel Advanced
Duration: 8 hours
Standard: International References
Category: Advanced
– Know how to solve businessproblems through a scientificprocess based on technologicalknowledge
– Know how to predict trends andconsumption habits of thevarious markets and sectors
– Know how to scientificallytransform data into information
– Know how to critically andrationally extract knowledgefrom information
– Know how to evaluateproactively business situations,understanding all the necessaryapproach to correct analysis ofdifferent situations
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
Agenda- Graphics
- The graphic sheets
- Inclusion of graphics in documents
of other Windows applications.
- Formulas and Functions
- Introduction
- Introduct a first function
- Functions of Date and Time
- Functions for text manipulation
- Logic Functions
- Functions of Search and Reference
- VLOOKUP and HLOOKUP Functions
- LOOKUP Function
- Absolute address
- Pivot Tables
- Data Tables
- Sort rows in a table
- Selection lines
- Functions for data tables
- Stastistics Applications
- Descriptive Stastitic
- Descriptive Statistical measures
- Descriptive Statistics functions
- Graphical representation of
frequency distribution –
Histogram
- Theoretical distributions
- Statistical inference
- Simple Random Sampling
- Testing for differences of Averages
- Testing for the difference of
variance
- Simple Analysis of Variance
(ANOVA)
- Analysis of Double Variance
(Two-Way ANOVA)
- Independence Test
- Correlation and regression
- Simple linear correlation
- Simple linear regression
- Multiple linear regression
©2017 WINNING Scientific Management 107
OBJECTIVES AND SOLUTIONExcel Expert
Reference: Excel Expert
Duration: 12 horas
Standard: International References
Category: Expert
– Know how to solve businessproblems through a scientificprocess based on technologicalknowledge
– Know how to predict trends andconsumption habits of thevarious markets and sectors
– Know how to scientificallytransform data into information
– Know how to critically andrationally extract knowledgefrom information
– Know how to evaluateproactively business situations,understanding all the necessaryapproach to correct analysis ofdifferent situations
Objectives
– Directors and AreaResponsibles
– Data Scientists
Recipients
- Course Handouts
- Exercises
Materials
- Formulas and Functions
- Functions of Date and Time
- Functions for text manipulation
- Logic Functions
- Functions of Search and Reference
- VLOOKUP and HLOOKUP Functions
- LOOKUP Function
- Absolute address
- Pivot Tables
- Stastistics Applications
- Descriptive Stastitic
- Theoretical distributions
- Statistical inference
- Linear Correlation and Linear
Regression
- Smoothing Methods of Time Series
- Simple Moving Averages
- Simple Exponential Smoothing
- Mathematical applications
- Mathematical functions
- Various functions
- Combinatorics functions
- Trigonometric functions
- Functions on arrays
- Goal seek command to solve
equations
- Optimization Problems
- Financial investments
- Interest and rent
- Scenarios
- Building a scenario
- Scenarios report
- Combination of spreadsheets
- Amortization of fixed assets
- Economic viability of investment
projects
- Obligations and Treasury Bills
Agenda
©2017 WINNING Scientific Management 108
LISBON EDITIONS
Training 2017 Calendar
JAN FEV MAR ABR MAI JUN JUL SET OUT NOV DEZ
Data Science Foundation
2, 6, 7, 9, 13,
14, 16, 20, 21,
23, 27, 28, 30
Data Science (Longa duração) 4, 5, 7, 11, 12,
14, 18, 19, 21,
25, 26, 28
2, 3, 9, 10, 12,
16, 17, 19, 23,
24, 26, 30, 31
2, 6, 7, 9, 13,
14, 16, 20, 21,
23, 27, 28, 30
4
Bussiness Plan Foundation 3, 4, 5, 6, 10,
11, 12, 13, 17,
18, 19, 24, 25
16, 18, 23,
25, 30
Innovation Management
Foundation 15, 16, 17 21, 22, 23
Certified Innovation Manager
(Level 1)24, 25, 26
Customer Experience and
Open Innovation24, 25, 26
How to design and facilitate
creativity workshops13, 14, 20, 21,
27 e 28
Business Case Foundation22, 23 e 30 29, 30
6, 7, 14, 15,
21, 22, 28, 29
Business Analysis &
Requirements 10, 13,14 3, 8, 10, 15 8, 92, 4, 10, 12,
17, 19, 24, 26
Business Analysis Certification
20, 21
1, 5, 6, 7, 14,
15, 19, 20, 21,
22, 26, 27, 28,
29
4, 54, 5, 6, 7, 11,
1218, 19
Standard Post LaborStandard Labor Express Weekend Express Labor
©2017 WINNING Scientific Management 109
LISBON EDITIONS
Training 2017 Calendar
JAN FEV MAR ABR MAI JUN JUL SET OUT NOV DEZ
CobiT® 5 Foundation
(12 horas)
11, 12, 18 e
19
Tests Management
Foundation Level (12 horas)8, 10, 15, 17
Project Management
Foundation22, 23, 24,
25
5, 7, 12, 14,
19, 21, 26,
28
5, 6
Project Management
Certification4, 5
17, 18, 19,
26, 27,
2, 3, 4, 8, 9,
10, 1516, 17
6, 8, 13, 15,
20, 22
Microsoft Project Planning +
Controling22, 23, 24,
25, 2610,11,12
Agile Certification Training 11, 12
High Performance
Competencies 5, 6, 19, 20 1, 2
4, 5, 6, 7,
11, 12, 13,
14, 18, 19
Management Consulting24, 25
11, 12, 18,
19
Inteligência Emocional 13, 14, 27,
28
Strategic Management
Professional3, 4, 5, 6, 7
NOTA: Os restantes cursos do Catálogo serão realizados “on demand”
Standard Post LaborStandard Labor Express Weekend Express Labor
©2017 WINNING Scientific Management 110
OPORTO EDITIONS
Training 2017 Calendar
JAN FEV MAR ABR MAI JUN JUL SET OUT NOV DEZ
Business Case Foundation
Express 11, 12 5, 6 23,24
Project Management Foundation
Express 20, 21 22,23 7,8
Project Management Certification
Express 27, 28 9,10
Business Analysis & Requirements
Express 21, 22 6, 7 21, 22
Business Analysis Certification
Express 18, 19 11, 13
High Performance Competencies
Express 25, 31 20,21 2, 3
Certified Innovation Manager
(Level 1) 17, 18, 19
The other courses of the catalog will be done “on demand”
Express Weekend Express Labor
©2017 WINNING Scientific Management 111
WINNING TEAMPartners
CARLOS
JERÓNIMO
ANTÓNIO
FERNANDESVÂNIA PATRÍCIO RICARDO SANTOSLEANDRO PEREIRA
CEO at WINNING
Professor at ISCTE
Director of the Executive Master
in Project Management at INDEG-
IUL
President of PMI Portugal
President of Business Case
Institute
PhD in Project Management
DEA Certificate in Knowledge
Management
Certified PMP® by PMI®
Certified ROI Professional
Partner at WINNING
Professor at ISCTE
Director of the Executive Master
in Project Management at INDEG-
IUL
Vice President of PMI Portugal
PhD student in Management
Certified PMP® by PMI®
Certified in MPC and MCTS by
Microsoft
Partner at WINNING
Professor in the Executive Master
in Programs and Project
Management at INDEG-IUL
Graduated in Organization and
Business Administration
Postgraduate in Project
Management
Certified CBAP® by IIBA®
Certified PMP® by PMI®
Partner at WINNING
Professor in the Executive Master
in Programs and Project
Management at INDEG-IUL
PhD student in Management
Certified PMP® by PMI®
Certified ROI Professional
International certified in
Coaching by ICF
Practitioner in PNL
Partner at WINNING
Graduated in Management at
ISCTE
Postgraduate in International
Management at ISCTE
Certified CAPM® by PMI®
Certified in MPC and MCTS by
Microsoft
©2017 WINNING Scientific Management 112
WINNING TEAMCompetency Centers
VERA SANTOSHead of IMCC
CLÁUDIA TEIXEIRAHead of BMCC
ALEXANDRE INÁCIOHead of BACC
SANDRA MENDESHead of PMCC
Graduated in Environmental
Engineering
Executive Master in Management
and Marketing
Certified CCP
Certified Customer Experience
Management by GCEM®
Certified Innovation Management
Level 1 by GIMI®
Graduated in Business
Administration by Univ. Católica
Post Graduated in Hotel
Management by Les Roches
CEO of Business Case Institute
Master degree in Management at
ISCTE Business School (specialized
in Benefits Management)
Certified CCP
Graduated in Psychology at
Faculdade de Psicologia –
Universidade de Lisboa
Certified CCP
Certified CBAP® by IIBA®
Certified CTFL® by ISTQB®
Graduated in IT Management,
advanced training in Project
Management
Post Graduate in Project
Management from the Higher
Institute of Management.
Certified PMP® by PMI®
MCTS (Microsoft Certified
Technology Specialist: Managing
Projects, Microsoft Project 2010,
Office SharePoint Server 2007)
and MCSD for Microsoft.
JORGE CORREIAHead of SMCC & DCCC
Graduated in Electrotechnical and
Computer Engineering by
Faculdade de Engenharia da
Universidade do Porto
MBA by Porto Business School
Post Graduate in Business
Intelligence & Analytics by Porto
Business School.
Certified Scrum Master
Certified ISO 9001, ISO 14001 e
ISO 18001 Internal Auditor
Certified Yellow Belt Enterprise
Lean/ Six Sigma
©2017 WINNING Scientific Management 113
REGISTRATION FORM
Registration Form
Course:
Name:
Telephone: Mobile: email:
Linkedin (Optional): Facebook (Optional):
Date of Birth: Nacionality: Place of Birth:
Citizen Card Number: Expiry Date:
Passport Number: Expiry Date:
Academic Qualifications:
Professional Data:
Employer: Entity where you work (if it is different from the Employer):
Role:
If you have PMP® Certification and this course aims to get PDU's in order to renew this Certification, fill the fields below so that we can report your
participation to PMI®
PMI ID: PMP ID:
Billing Data:
Company: Telephone: email:
Address: City: Postal Code:
NIPC / NIF: Telephone:
Amount: __________________€ is paid to Winning Management Consulting by bank draft of IBAN: PT50 0035 0344 00007352230 53
Date: Signature:
Notes:
a) Registration is validated only after all the mandatory fields are filled
b) Cancellation until 30 days before the date of the course is refunded in 100% of the value; Cancellation until 15 days before the start date of the course is refunded 50% of the value
c) The non-payment until the date of the course, prevents the candidate from attending the course
d) Formalization of the registration must be sent by email to [email protected]
e) The course includes the certificate, handouts in electronic format and coffee break
f) The emision of the certificate occurs only when the attendance is equal or higher than 66% of the course duration
g) Values presented don't include the VAT
h) In case Winning supends the course, the candidate is refunded 100% of the value or automatically registered in the next session
i) Confirm with Management School if the course which you are registtered aims the Renewal of PMP® Certification
j) Certification of Attendance will be issued and sent in digital format. In case you wish to receive it in paper and by mail, there will be na extra charge of 5€
©2017 WINNING Scientific Management 114
GENERAL CONDITIONS
- We have Special Discounts Conditions for groups
- We prepare Learning Customized to your needs
- We assume the Share of Risk of your project learning
- We have Financing Conditions with payment plans
with and without interest
- We have a System of Points with several advantages
in your professional development
General Conditions Social Responsibility
- We offer our training without costs to
unemployed people
- Show an unemployment proof in order to
assure your situation
- Send us your curriculum vitae to consider
your profile
- Limited vacancies in each training course
©2017 WINNING Scientific Management 115
WHY CHOOSE WINNING?We bet on experience and team characteristics
─ PhD’s and Post Graduations in Management
─ PMP® (Project Management Professional) Certifications
─ CRP® (Certified ROI Professional) Certifications
─ ITIL v3 Certifications
─ Microsoft EPM Certification
─ International Certification in Coaching (CIC)
─ CBAP ® (Certified Business Analysis Professional) Certifications
─ Pedagogical Aptitude Certification (PAC)
─ Active participation in the development of the international most
known standards of management
─ Active Boards of Teaching Institutions and Professional
Associations
─ International Certification of Practitioner in Neurolinguistic
Programming (NLP)
─ Over a dozen of PMO’s implemented in the Iberian market
─ Several BAO’s implemented in credit, financial and insurance
institutions
─ Dozens of Organizational Intervention Projects in the governance
and process reengineering
─ Several dozens of Implementations and Integrations of PPM
management solutions
─ Preparation of hundreds of candidates to PMP’s and CBAP’s
─ Thousands of training hours
Team characteristics Team experience
©2017 WINNING Scientific Management 116
WINNING INSIGHTSOur thoughts and references
• Orçamento – Da limitação ao
desperdício
• Perdemos a competência de criar
riqueza?
• A Sociedade Atual de Consumo e as
Novas Estratégias Empresariais
• Pereira Diamond: Benefits
Management Framework
• ROI in Training: How do HR Executives
make investment decisions?
BENEFITS MANAGEMENT
Competency Center
INNOVATION MANAGEMENT
Competency Center
STRATEGIC MANAGEMENT
Competency Center
• O ROI da felicidade no trabalho
• Como Criar Novos Hábitos
• Feedback: Sinergias para o sucesso
• Como se cria um líder
• Liderança na Prática
• Externalização
• O Líder Emocional
CHANGE MANAGEMENT
Competency Center
• PMLS – Project Management Learning
• Inteligência Emocional – A nova
ferramenta do gestor de projeto
• De Taylor a Tailoring
• Project Rescue – The Bridge to
Success
• Gerir o Imprevisível
PROJECT MANAGEMENT
Competency Center• Business Analysis Office
• The Challenge of Scientific
Management in Enterprises
• Big Data for Business
• Cloud Computing
• Para um Data Scientist há sempre
oportunidades e os negócios são
sempre rentáveis
DATA SCIENCE Competency Center
• Customer Centric Innovation
• The consumer sector in 2030: Trends
• Disrupting beliefs a new approach for
business-model innovation
• The Innovation mindset your company
can’t afford to lose
• Cracking the code of innovation
• Strategy as a Wicked Problem
• A guide to the future of Strategy
• Association for Strategic Planning
• Blue Ocean Strategy
• Resource Based-View
• The End of Industry
• How to win in an unpredictable
world
©2017 WINNING Scientific Management 117
WINNING BOOKSOur publications
We live in the age of
knowledge. The ability to
learn continuously and
share with future
generations has marked
the success of the society
as a whole and of some
particular organizations.
With the accelerated
volatility context and
business models,
knowledge becomes a
mandatory asset in
modern organizations.
.
We are born with an
allowance, we grew up
with EU funds and manage
based on approved
budgets. That's how a
generation loses
competence to CREATE
WEALTH. Because there is
budget, the most
elementary principle of
economic return is placed
in the background and
waste in vanities,
immediacies and personal
interests its astonishing.
The need to grow rapidly,
to increase market share,
winning margin forces the
manager to take
continued inadequate or
ineffective measures in a
desperate attempt to
achieve the company´s
objectives and survive.
This imperative forces that
the only certainty is the
permanent change, which
should be based on
principles of corporate
intelligence
The ongoing
transformation of the
business model is now
the only competitive
advantage for
organizations. Innovate
with value means a
continuous state of
rational madness for a
quick change and smart
means leaving behind
error-try approaches
based on assumptions,
acts of faith and lack of
organizational humility
Learning how to make
decisions is probably one
of the factors that most
influences both
manager´s and
organization´s success.
We are the result of the
decisions we make and
their effects sometimes
persecute us for the rest
of our lives. Acting with
technicality and scientific
precision to ensure its
success is critical in a
world increasingly
complex
The ability of creating value
in a fragil economy is
nowadays, a challenge for
Portugal and for a range of
economic and social agents.
Knowing how to invest in
the right projects, designing
benefits and establishing
governance and
management models that
guarantee the success of the
initiatives is a must in our
country.
This book is a practical
guide for choosing the right
projects and knowing how
to correctly manage it.
©2017 WINNING Scientific Management 118
WINNING IN MEDIAOur success in the media
“In only 9 months of existence WINNING reaches 1 million billing” "WINNING doubles billing for three consecutive years""WINNING grows 25% in the
international market"
©2017 WINNING Scientific Management 119
WINNING IN MEDIAScientific Data
“Data Scientist : an emerging profession” Expresso Emprego
“The Business Doctor", Leandro Pereira, Jornal PRIMEIRA HORA, Económico TV
“WINNING at TOP10 of HEROIS PME", Reportagem SIC NOTICIAS
©2017 WINNING Scientific Management 120
WINNING IN MEDIAOur success in the media
“Winning estima duplicar o volume de negócios pelo terceiro ano consecutivo”
Winning expects to double its turnover in the third consecutive year
“Conseguir injetar previsibilidade e criação de valor nas organizações”
Inject predictability and create value in organizations
“A Winning cresce 100% em 2013 e perspetiva 80% de crescimento em 2014”
Winning grows 100% in 2013 and predicts 80% of growth in 2014
“Formar para a certificação ajuda na redução de custos”
Train for the certification helps costs reduction
“Winning com certificação Microsoft Gold”
Winning achieves Microsoft Gold certification
“Formação gratuita para desempregados”
Free training for unemployed people
“Winning aposta no mercado Externo”
Winning bets in the external market
* Click on the logos to read full news (in portuguese).
©2017 WINNING Scientific Management 121
WINNING FAST TRACKOur path in 4 years experience
UK
Portugal Spain
Angola
Italy
2012 2013 2014
Start Up
5 Employees
ROI
Certification
1.2 M€ Revenue
0% Liabilities
25 Employees
2.5 M€ Revenue
0% Liabilities
54 Employees
PMI
Certification
IIBA
Certification
1st Project
in Spain
Microsoft
Gold
Certification
1st Project
in UK
1st Project
In Italy
1st
Business
Case
Project Livro
“Como Criar
Riqueza”
1.000
managers
trained
10 EPM’s
Implemented
1st Business
Case Office in
Portugal
1st Project
in Angola
50 Active
Clients
5.000
training
hours
3.75 M€ Revenue
0% Liabilities
89 Employees
2015
4.00 M€ Revenue
0% Liabilities
100 Employees
2016
Livro
“Genética da
Inovação”
Lançamento
do BCI e do
BCBOK
Redefinição
do Modelo
de Negócio
2017
1º Curso
DATA
SCIENCE
Strategic
Management
CertificationInnovation
Management
Certification
5.00 M€ Revenue
0% Liabilities
110 Employees
©2017 WINNING Scientific Management 122
HOW TO FIND US?Location and Contacts
ADRESS: Alameda dos Oceanos 41P, Parque das Nações
1990-203 Lisboa
GPS: N38° 45.7391', W9° 5.8502 ‘
METRO: Oriente – Linha Vermelha
BUS: 25 | 44 | 208 | 400 | 705 | 708 | 759 | 782 | 728
REFERENCES: Rua das traseiras do Casino de Lisboa
www.winning.pt
facebook.com/winning.scientific.management
linkedin.com/company/winning-scientific-management
+351 218 963 030
BECOME WINNERS TOGETHER.Disclaimer
This document may contain techical, commercial confidential and privileged information. Complying with all applicable copyright laws is the responsability of the client.
Therefore, the cliente should not reveal any information to any third party, without the explicit authorization of the author.