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Training Case Studies
Case study of BPO employability training
From the batch of 16 hearing impaired trained in April 2009,
during the
height of recession, Thomson Reuters hired 14 of them for their
non-
voice processes. These hearing impaired are working with 16
hearing
folks. Though their target is 100 per day, the hearing
impaired
employees started achieving 3 times the target. When we asked
the
hearing impaired, they told us that there were no surprises for
them.
Every bit of the training from the analytical skills training,
to the self-
learning to the rules processing and experiential sessions have
helped
them to just do it! This is not an attempt to stereotype persons
with
disability (they will always do better). However it showcases
what can
happen when the right investments are done in persons with
disabilitywith innovative teaching methods.
Case study on Collaborative Training Model With Companies
The collaboration with Lake Systems is for the medical
transcription
training for persons with visually impairment. Medical
transcription is a
growing and sunrise industry which has a dearth of skills
availability due
to the lure of BPO non voice industry which does not require
suchrigorous training and level of skills and knowledge. One
encounter with
visually impaired was good enough for Lake to realize the
untapped
talent. Their collaboration is a win-winthey get trained
candidates and
candidates get quality training with the help of Lake and Enable
India
trainers. Lake systems director also feels strongly about
investing in
people and has created a company which has a good learning
culture
which will foster their long term growth. Their trainers look to
Enable
India for the disability specific inputs. Enable India looks to
them for the
much needed real world exposure and production quality
training.
Earlier this model has also been carried out with Digimetrix and
their
equally dynamic and energetic director.
Case study on Training of Trainers Programme
EnAble India conducts Training of Trainer programmes in order
to
directly or indirectly reach out to more people with
disability.These
trainings provide a good platform for EnAble India and the
attendees to
share the best practices employed by them at their workplace.
This
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process not only ensures in enhancing each other's knowledge but
also in
increasing the quality and efficiency of the training
programmes.
In Feb and Apr 2011, EnAble India conducted 3 Training of
Trainer
programmes on Life Skills, Employment and Employability of
Persons
with Disability and Computer Trainers for Visually Impaired.
The Training of Trainer for Life Skills programme was the 1st of
its kind
by EnAble India. The training held in Hyderabad was attended
by
7 NGO's with a total of 17 people representing these NGO's. On
the first
3 days of the 5 day programme, there were discussions on
self-
assessment as trainers and how to create an environment that
was
conducive to VI learners and how to maintain the dignity of the
learners.
The next 2 days were focussed on dissemination of the life
skills manual
where the trainers practiced how to conduct the lessons. It
was
interesting to note that the trainers struggled to change their
training style
as most of them were used to instructional training and as life
skills
trainer they had to learn to facilitate the session with
unexpected
responses. Hence, the approach of the training was to first
unlearn what
they had already learnt and then approach with a fresh mind. All
the
trainers discussed the challenges they faced and problems that
were
typical to their target group. The trainers were given a
certificate and CD
of life skills manual at the end of the programme.
The Training of Trainer programme for Employment
andEmployability of Persons with Disability programme was conducted
for
4 days in the month of Apr 2011. The aim of the programme was to
not
only train the trainers but also to help build capacity with the
basic tools
required to work on employment and employability of persons
with
disability. The topics discussed included the business case for
hiring
persons with disability, evaluation, profiling of the
candidates, job
analysis, workplace solutions, sensitization workshops, and so
on. The
programme was well taken by the attendees. They were impressed
to
learn about finding innovative workplace solutions, on dealing
with
employers with a positive approach among many other such
learnings.
One of the attendees mentioned that their confidence in dealing
with
persons with disability also received a boost after attending
the training.
The Training of Trainer programme for
Computer Trainers of the Visually Impaired was attended by
variousNGO's and individuals who provide computer training for
visually
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impaired children and adults. The course provided general and
specific
teaching techniques for persons with vision impairment using
screen
readers, industry orientation, and usage of right resource aids.
The
attendees of the programme varied from a brand new trainer to
an
experienced trainer. Most of them had something to take away
from thetraining like, understanding the capabilities of the
visually impaired
people to learning about tactile diagrams and so on. Some of
them felt
that there was more clarity in their minds on how to conduct the
trainings
after attending the training.
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