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This is about 8 years old but I ran across it today and am adding it to the bucket. This was a very basic, introductory presentation made to a group of training professionals, some of whom were at the start of learning about performance consulting. It accompanied a few other days of training, and we had a leadership team and a few (experienced) performance consultants on board already.
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Trainervs.
Performance Consultant
What’s the difference?
How do we get there?
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PCAugust 2003 Performance Development 2
Trainer
Respond to Training Requests
ADDIE Process Analysis
Design
Development
Implementation
Evaluation
Instruction
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Performance Consultant
Business Partner
Wider Array of Diagnostic Tools
Systems Approach
Expanded Solutions
A Different Philosophy
A Bigger Tool Kit
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The Consultant’s Curse
Everything starts to look like a nail!
If your only tool is a hammer…
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Key Differences
Focus Learning needs Performance needs
OutputStructured learning
experiencesSolutions that change
performance
Accountability Training activity Better business results
MeasuresParticipant reaction &
learningPerformance change
& ROI
AssessmentsTraining needs:
knowledge and skillsPerformance gaps
Relationship to Org Goals
Cost centerProduces measurable
results
Trainer Perf. Consultant
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PC as Business Partner
Demonstrate Business Knowledge
Get Involved with Business Issues
Coach the Client
Become a Single Point of Contact
Proactively Identify Opportunities for Performance Solutions
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Diagnostic Tools
Performance Analysis Process
Training Needs Analysis: Surveys, Interviews, Focus Groups, and Observations
Force Field Analysis
Root Cause Analysis (Fishbone)
Climate Surveys
Process Mapping
…and more…
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Systems Approach
Strategy
Clear Expectations
Feedback Loops
Policies
Business Processes
Job Profiles/Fit
Org Structure
Tools/Technology
Competencies
Reward Systems
Environment/Culture
Training
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Expanded Solutions
Strategic Planning
Expectations/Feedback
Selection Process
Training
Compensation/Incentives
Process Redesign
…and more…
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So Now What?
Subtitled…
“Meanwhile, back at the ranch…”
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Monday, Monday
Never try to eat an elephant in one bite
Focus on step one:Over-define the problem
Document everything
Problem-solve to the edge of your comfort zone
Bring in reinforcements as needed; but remain the contact point
That’s it from me
Now it’s your turn…
