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Technical Education and Skills Development Authority
_________________________
TRAINEES RECORD BOOK
Trainees No._______________
NAME: ___________________________________________________
Q A!"#"$AT"%N: #ront %&&ice Services N$ ""
T'A"N"N( D 'AT"%N : )*+ hours
T'A"NE': __________________________________________________
".D.
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"nstructions:
This Trainees 'ecord ,ook -T', is intended to serve as record
o& allaccomplishment/task/activities 0hile under1oin1 trainin1
in the industry. "t 0illeventually 2ecome evidence that can 2e
su2mitted &or port&olio assessment and&or 0hatever
purpose it 0ill serve you. "t is there&ore important that all
itscontents are via2ly entered 2y 2oth the trainees and
instructor.
The Trainees 'ecord ,ook contains all the re3uired competencies
inyour chosen 3uali&ication. All you have to do is to &ill
in the column 4Task'e3uired5 and 4Date Accomplished5 0ith all the
activities in accordance 0iththe trainin1 pro1ram and to 2e taken
up in the school and 0ith the 1uidance o&the instructor. The
instructor 0ill like0ise indicate his/her remarks on
the4"nstructors 'emarks5 column re1ardin1 the outcome o& the
task accomplished2y the trainees. ,e sure that the trainee 0ill
personally accomplish the task andcon&irmed 2y the
instructor.
"t is o& 1reat importance that the content should 2e 0ritten
le1i2ly onink. Avoid any corrections or erasures and maintain the
cleanliness o& thisrecord.
This 0ill 2e collected 2y your trainer and su2mit the same to
the6ocational "nstruction Supervisor -6"S and shall &orm part
o& the permanenttrainees document on &ile.
T7AN8 9% .
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N%TES:
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nit o& $ompetency: 'E$E"6E AND '%$ESS 'ESE'6AT"%N
N$ !evel ""
!earnin1
%utcome
Task/Activity
'e3uired
DateAccomplished
"nstructors'emarks
Recei ve
reser vatio
nrequest
a. availa2ility o& thereservation isdetermined andadvised to
thecustomer
2. Alternatives;includin1 0aitlistoptions; are o&&ered
i&re3uired 2ookin1 isnot availa2le.
c. "n3uiries re1ardin1rates and otherproduct &eatures
areresponded toaccordin1 toesta2lishedprocedures.
'ecorddetailso&reservation
a. $omplete customerdetails areaccurately recordeda1ainst
their2ookin1 in a manner0hich ensurescorrectinterpretation 2yothers
0ho mayaccess thereservation details
2. $ustomer pro&ile or
history; i& availa2le;is checked; andin&ormation is
usedto assist in makin1the reservation andto enhance
customerservice
c. Special re3uests areclearly recorded inaccordance
0ithesta2lishedre3uirements
d. All details o&customer 2ookin1sare con&irmed to
thecustomer and it isensured that theyunderstand anda1ree to all
details
e. 'eservations are&iled in a manner0hich ensures easyaccess
2y others andis in accordance0ith esta2lishedprocedures
&. Documents andother materials areprepared and issued
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to the customer inaccordance 0ith there3uirements o&
thespeci&ic reservation
pdate
reservations
a. #inancial status o&the reservation is
accurately updatedin accordance 0ithesta2lishedprocedures
2. Amendments orcancellations o&reservations arereceived;
processedand recorded inaccordance 0ithcustomer re3uestand
esta2lishedprocedures
Adviseothers onreser
vationdetails
a. (eneral and speci&iccustomerre3uirements andreservation
detailsare communicatedto appropriatedepartments andcollea1ues
Accurate and relevantreservation statistics arecompiled and
providedto concerned people ordepartments
__________________ ___________________ Trainees Si1nature
Trainer s Si1nature
nit o& $ompetency: % E'ATE A $%M TE'"
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__________________ ___________________ Trainees Si1nature
Trainer s Si1nature
Unit of Competency: PROVIDE ACCOMMODATION RECEPTIONSERVICES
N$ !evel ""
!earnin1%utcome
Task/Activity'e3uired
DateAccomplished
"nstructors'emarks
Preparefor gu estarrival
Welcomeandregisterguests
Organizeguestdeparture
Preparefrontofficerecordsandreports
__________________ ___________________
Trainees Si1nature Trainer s Si1nature
Unit of Competency: CONDUCT NIGHT AUDITN$ !evel ""
!earnin1%utcome
Task/Activity'e3uired
DateAccomplished
"nstructors'emarks
Monitorfinancialtransactions
Completeroutinerecords andreports
__________________ ___________________ Trainees Si1nature
Trainer s Si1nature
