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Train the workers you need & Keep the workers you have!

Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

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Page 1: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Train the workers you need &

Keep the workers you have!

Page 2: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

you need

workers

Get the

Page 3: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Canada-Alberta Job Grant Introduction & Eligibility Criteria

AHLA Convention

April 2015

Page 4: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Introduction

Page 5: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Overview

• The Canada-Alberta Job Grant funds

employer-demanded training.

• Employers determine – what training is needed to meet business goals

and objectives

– who will be trained

• The employer-driven program

ensures the training reflects skills

employers are looking for.

Page 6: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Objective

• The Canada-Alberta Job Grant will

help increase:

• employer investment in training

• productivity

• worker skills

• worker retention

Page 7: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Process at a glance

Page 8: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligibility Criteria

Page 9: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligible Employers

• Open to private and non-profit sector

employers in Alberta

Page 10: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligible Trainees

• Eligible trainees – New or existing employees

– Canadian citizens, permanent residents

• Ineligible trainees – Temporary Foreign Workers, those with

temporary work permits and students here on

study visas

– Immediate family members

Page 11: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligible Training Providers

• Third-party, unrelated to the employer

• Cannot be the organization that will

employ the trainee

Page 12: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligible Costs

• Only direct training costs are eligible – Tuition fees or fees charged by training provider

– Mandatory student fees

– Textbooks, software and other required

materials

– Examination fees

Page 13: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Eligible Training

• Short-term, incremental training – Minimum 25 hours per trainee

– Courses may be “bundled” for 25 hour minimum

– Completed within a 52-week period after the training start

date

• No restriction on learning type or learning method

– Part-time, Full-time, On-site, classroom and online

learning are all eligible

• Must result in some sort of credential

– e.g., record of completion, mark, certificate,

industry-recognized credential

• Apprenticeship training is NOT eligible

Page 14: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Grant Process

Page 15: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Application Forms

• Employer will access forms on the

Canada-Alberta Job Grant Website

– AlbertaCanada.com/jobgrant

• Forms must be printed, signed, and

submitted by mail

Page 16: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Program Funding Model

• The employer will cover a minimum of ⅓

and the grant will cover ⅔ of training costs

• Maximum $10,000 of grant funding per

trainee

Employer

Government

Page 17: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Caps on Employers

• Individual employers will be capped at

$300,000 of grant funding per fiscal

year (Apr-Mar)

• Maximum of $10,000 per trainee per

fiscal year

Page 18: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Reimbursement & Completion

• Employers pay the full cost of training

• Government refunds ⅔ of approved

training costs in two equal payments

– ⅓ of training costs deposited when

employer submits all training receipts

– ⅓ of training costs deposited after

training completion form submitted

Page 19: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Let’s Look at an Example

• Pat’s Hotel needs to recruit 5 Front Desk

Supervisors.

• Job applicants will need some skills training (eg.

Customer Service or Management, and from an

external provider to allow them to get the job.

Cost of training = $1,500 per worker

Cost of training 5 workers = $1,500 x 5 = $7,500

Grant pays 2/3 = $ 5,000

Pat pays 1/3 = $ 2,500

Page 20: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Another Example

• 1 trainee - $17,000

• ⅔ ($17,000) = $11,333

– However, Grant max/trainee = $10,000

• Employer pays remainder $7,000

Page 21: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Help for Employers

• Applicant guide, FAQ’s and

instructional videos at

AlbertaCanada.com/jobgrant

• Workforce Consultants are available

to help employers with questions

about the applications.

• Email [email protected]

Page 22: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Common Questions

Questions:

• Timeline for Approval - 30 days

Reminders:

• Fill out all required information on the forms

• Do not submit for training that has already

been paid for or the training has already

started

• Courses under 25 hours are ineligible

Page 23: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Alberta Workforce Information

• Sign up to receive updates about the

Canada-Alberta Job Grant and other

workforce information, delivered to

your inbox.

www.ABWorkforceinfo.com/subscribenow

Page 24: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Thank You!

Page 25: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Why train?

What is emerit Professional Certification?

Why is this important?

How does it work?

Page 26: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Benefits for Employee

Increased job satisfaction

Improved efficiency

Fewer mistakes

Improved morale

Reduced stress

Benefits for Employer

Improved customer satisfaction

Increased productivity

Improved safety

Reduced absenteeism

Greater retention

Page 27: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Program developed by CTHRC (Canadian Tourism Human Resource Council)

Based on National Occupational Standards

STANDARDS PROFESSIONAL CERTIFICATION TRAINING

Page 28: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Demonstrates professionalism

Staff become relevant and linked to industry

It rewards for previous related experience

It is a certification not a certificate

Canada – Alberta Job Grant funding may be

available

Page 29: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

Page 30: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

Knowledge and skills deemed important for

certification in the profession being considered

Developed by industry for industry

Certification exam based upon the standards

Page 31: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

Used in conjunction with National Occupational

Standards (included in modules)

Easy to Use: Self-directed learning

30-40 hours required to thoroughly complete an

emerit online training program

Page 32: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

125 multiple choice questions

Applied knowledge

Variable pass rate

Exam based upon the National Occupational

Standards

Page 33: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

Page 34: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

Assessed by submitted resume

Variable hours required, based on occupation

What counts?

Employment

Volunteer activities

Work practicums and college course placements

Page 35: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

National Occupational

Standards

Online Modules

+ Exam Occupational Knowledge Certification

+ Experience = Full Certification

TCP (Tourism Certified

Professional)

Page 36: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Certification Bundle includes:

Certification Exam – scheduling of exam TBD

Downloadable Certification Prep Pack – includes information on certification, practice exam questions, and National Occupational Standards

Work History Verification

Online modules need to be purchased separately

Page 37: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Professional Certification with online modules

– Leads to Certification

Online modules with Certification Exam

– Leads to Knowledge Certificate

Online modules alone

– Certificate of Completion available through [email protected]

Add ½ day AHLA training workshop

Page 38: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

ALBERTA HOSPITALITY

SAFETY ASSOCIATION

Page 39: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Auditor Certification

• Property’s participating in the COR

(Certificate of Recognition) program

Page 40: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Auditor Certification

Includes:

• Health & Safety Program Building online

– 7 hours

• Auditor Training Seminar

– In class 21 hours

– Test Audit 21 hours

Page 41: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Auditor Certification

[email protected]

www.ahsa.ca

Page 42: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Podollan Inn & Spa

– emerit: CHGM (Certified Hotel General Manager)

– Ecornell: Master Certificate in Hospitality Management,

focus on Revenue Management

– Grande Prairie Regional College: Introduction to Health &

Safety Systems

– 10 days to approval

Page 43: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Mountain Park Lodges

– Leadership Development Program: 6 day program

through Jasper Adult Learning Centre

– Approved but program cancelled

– Application process very easy & received approval within

2 weeks. Course summary was attached to the application

for additional information.

Page 44: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Blackstone Mountain Lodge: GM – Andrew

Shepherd

– Cornell: GMP (General Manager's Program) - 10 day

course

Page 45: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue
Page 46: Train the workers you need & Keep the workers you have! · –emerit: CHGM (Certified Hotel General Manager) –Ecornell: Master Certificate in Hospitality Management, focus on Revenue

Thank you!