Train the Trainer: RCAP/AWWA’s Small System Training · Train the Trainer: RCAP/AWWA’s Small System Training Monday, February 8, 2016 Please consider the environment before printing

Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016

Please consider the environment before printing. 1

Copyright © 2016 American Water Works Association

Train the Trainer: RCAP/AWWA’s Small System Training

Webinar Moderator

No ImageAvailable

2

Chad WeikelEducation & Workforce Manager

American Water Works Association



Enhance Your Webinar Experience

• Close

Email Programs

Instant messengers

Other programs not in use

• GoToWebinar Supporthttp://support.gotomeeting.com/ics/support/default.asp?deptID=5641

3

Panel of Experts

4

Joy BarrettDirector of Training

and Technical ServicesRCAP



Jeff OxenfordTraining & Technical Assistance Specialist

RCAP



Agenda

5

I. Part 1: Project Overview and Intended Outcomes

II. Guidelines for Effective Workshop Delivery

III. Best Practices to Create Dynamic Learning Moments

Joy Barrett

Chad Weikel

Jeff Oxenford

Enter your question into the question pane at the lower right hand side of the screen.

Please include your name and specify to whom you are addressing the question.

Ask the Experts

66

Joy Barrett Chad Weikel Jeff Oxenford



Joy Barrett, Ph.D.

Director of Training and Technical Services

Part 1: Project Overview and Intended

Outcomes

7

Western RCAP

Rural Community

Assistance Corporation

(916) 447-2854

www.rcac.org

Midwest RCAP

Midwest Assistance Program

(952) 758-4334

www.map-inc.org

Southern RCAP

Communities Unlimited

(479) 443-2700

www.communitiesu.org

Northeast RCAP

RCAP Solutions

(800) 488-1969

www.rcapsolutions.org

Great Lakes RCAP

WSOS Community

Action Commission

(800) 775-9767

www.glrcap.org

Southeast RCAP

Southeast Rural Community

Assistance Project

(866) 928-3731

www.southeastrcap.org

RCAP National Office

1701 K St. NW, Suite 700

Washington, DC 20006

(800) 321-7227

www.rcap.org | [email protected]

Rural Community

Assistance PartnershipPractical solutions for improving rural communities

8



EPA grant to RCAP and its Partners, titled

Training and Technical Assistance for Small

Public Water Systems to Achieve and Maintain

Compliance with the SDWA

Project Funding

9 9


Illinois State Water Survey at University of

Illinois

Inter Tribal Council of Arizona

United South and Eastern Tribes

Partners

10



Addressing the root causes of compliance failure

Systems serving fewer than 10,000 people

CWS, NTNCWS, TNCWS

50 states & 2 territories

Selected tribes

Operators, managers, boards, and councils

Tribal and non-tribal water systems

Focus

11

Provider

Training Activity

Description Target Audience

Training Method /

Platform

Proposed

Quantity

1 RCAPFace-to-face trainings for

small systems

Managers &

operators of

priority systems

Classroom & field,

with interactive

exercises

60 trainings

2 RCAP

Face-to-face trainings for

tribal utilities

Managers &

operators of tribal

systems

Classroom & field,

with interactive

exercises

10 trainings

3 RCAP Best practice videosOperators

nationwide

Videos or RCAP

website

3 videos, each 3-10

minutes long

RCAP Training Deliverables

12



Provider Training Activity Description

Target

Audience

Training

Method /

Platform

Proposed

Quantity

4RCAP &

AWWA

Face-to-face training workshops

• All operator topics listed

previously – incorporated into

4 separate modules

Operators

Classroom, with

interactive

exercises

61 workshops;

8 hours long; 50

states & 1

territory

5 AWWAOne eLearning course: 3-hours

long, covering RTCR

Operators

nationwide

Asynchronous

online trainingOn demand

6 UI

CEU-approved curriculum for non-

community systems using

groundwater

Non-community

systems

operators

Asynchronous

online training

On demand for

300 non-

community

systems

Partner Training Deliverables

13

Compliance-based, capacity-building training

Face-to-face sessions

Webinars

Web-based learning modules

Video demonstrations

Hands-on activities

Web-based resources

Approach – Training

14



Close, proactive collaboration with primacy

agencies throughout project period

Assessment of compliance issues:

Causes of compliance failures

Priority systems

How are training topics determined?

15

Day-long training agendas should be selected

from the library of previously-developed and

newly-developed materials in the AWWA library.

To be effective, training delivery must utilize

adult training methodologies.

Materials selected from national libraries

must be tailored to state-specific

implementation strategies.

Trainings: What & How?

16



Regulatory review for operators

SDWA for managers, boards, and councils

Distribution system

Infrastructure & maintenance

Water quality

Cross-connection control

Strategies to comply with specific regulations

Nitrate, arsenic, and radionuclides

Revised Total Coliform Rule & coliform sampling

Disinfection & Stage 2 DBP compliance and treatment

Ground Water Rule and wellhead protection

Lead/Copper

Training Topics Include:

17

Increase in the knowledge and competency of

tribal and non-tribal operators regarding how to

achieve and maintain SDWA compliance

Increased number of small public water systems

in compliance with the SDWA Regulations or

making substantial progress toward compliance

as indicated by measured performance, reduced

enforcement priority status, or other indicators

Key Outcomes Expected

18 18



Effective and efficient delivery of trainings

Lasting partnership that will benefit small

drinking water utilities well beyond the life of the

grant

Collaboration between RCAP & AWWA

19

Joy Barrett

[email protected]

303-545-0964

For more information

20

mailto:[email protected]





Ask the Experts

2121




Guidelines for Effective Workshop Delivery

22



• Cover the steps to effectively design, create, and deliver an effective workshop.

• Help RCAP and AWWA report successes.

Purpose

23

Learning Objectives

1. Describe the steps to set up the workshop.

2. List the resources available.

3. Explain expectations for delivery.

24



Agenda

• Workshop set up

• Workshop delivery

• Reporting

25

Workshop Implementation Steps1. View Train the Trainer webinar

2. Review “Trainer’s Instructions”

3. RCAP and AWWA meet with Primacy Agency

4. Assemble and tailor materials

5. Prepare Materials:

1. Print participant handouts

2. Prepare/Print pre- and post-tests

3. Print evaluations

26



Trainer’s Instructions• Review of Trainer’s role in

workshop delivery

• Instructions for localizing content

• Tips and ideas for effective delivery:

– Small System perspective

– Speaker notes

– Tests and evaluation

27

Primacy Agency Meeting• Joint meeting with RCAP

to identify:

– Most important topics to cover

– List of priority systems

– Preference for time/place of workshop

– Encourage Primacy Agency attendance at workshop

28



Assemble and Tailor• Content library: www.awwa.org/area1

• Developed for national audience, local tailoring may be necessary

• Download presentation materials (presentation, participant handouts, lesson plan) for selected topics

– Highlight or expand critical topics

– Deemphasize or cut non-relevant topics

29

Prepare Materials

• Ask Section for help with:

– Printing lesson plans for your reference

– Printing participant handouts for each lesson

– Preparing and printing pre- and post-tests

– Printing evaluations

30

http://www.awwa.org/area1



Other Workshop Tips• Focus on activities

– Increased learning outcomes

– More peer-to-peer learning

• Use workshop flexibility to uncover small system needs in discussions and work toward solutions

31

Summary

• www.awwa.org/area1

• Tailor to audience

• Reporting is critical

• Help is available

• [email protected],

• 303-347-6130

32







Ask the Experts

3333


Best Practices to Create Dynamic Learning

Moments

Jeff Oxenford

Training & Technical Assistance Specialist

34



Learning Objectives

Be able to describe basic concepts for designing

effective adult learning to improve knowledge

retention

Apply effective adult learning techniques

10:2 Rule

Engagement techniques

35

0-5 years

5-10 Years

10-20 years

More than 20 years

Poll – How many years of

training experience do you

have?

36



How do adults learn?

Which picture matches your ideas about how

adults learn.

37

38



5%

39

10%

40



Discussion – 50%

41

30% 75% 42



Adult learning 101

Adults “learn” when they engage.

Adults (all learners) are not empty buckets into

which you can pour “knowledge”

43

Its critical to provide all the details

If we put it on the slide, they’ve got it

It’s better to put more on the slide and use smaller font

Asking “are there any questions” is effective engagement

Less is more, focus on engagement around key points

Poll – Which statement is true?

44



A) A facilitator of learning

B) A lecturer

C) An entertainer

What best describes a trainer?

45

Adult Learning Needs

To know why they are learning

For learning to be practically applicable

To be self-directed and experientially

involved in their learning

To have their knowledge and skills

acknowledged

To be seen as competent

46



47

48



49

Building your Tool Kit

Using the 10:2 Rule

Employ engagement techniques

50



10:2 Rule

For every 10 minutes of presentation, provide a

minimum of two minutes processing time.

It is best if the “processing” time is intentionally

structured.

51

Engagement techniques

Share with partner, small group discussion

Worksheet, problem solving, games

Demonstrations

Hands-on activity

52



Using the question feature

In the question box – Type in techniques that

you’ve used to promote engagement

53

Examples from the curriculum

www.awwa.org/area1

54




55

56



57

Which is more important?

Covering the content on all the slides

or

Providing time for engagement

58



Engagement is essential for knowledge retention

For every 10 minutes of content, make sure

there is an activity, discussion, or….

Asking “are there any questions” is not enough

Summary

59

Jeff Oxenford

[email protected]

(720) 353-4242

If you have any questions

60






Ask the Experts

6161


Thank You

Questions? Contact Us!

Joy Barrett: [email protected]

Jeff Oxenford: [email protected]

Chad Weikel: [email protected]

62




Documents

Train the Trainer: RCAP/AWWA’s Small System Training · Train the Trainer: RCAP/AWWA’s Small System Training Monday, February 8, 2016 Please consider the environment before printing