Tracy Moore1200 Robley RD #5204, Lafayette LA 70503

Cell Number 318-470-7684 Moore149@bellsouth.net

PROFESSIONAL PROFILE

Financial Volume up to 8.6 Million Fee and P&L Management Experience Multiple Retail Operation Experienced Union Labor Management 25 Years of HealthCare Experience in Large

Blue Chip Accounts Proven Deliver of Increased Revenues and

Profits

Large Scale-Patient Meal Service Management Regulatory Compliance Management Client & Customer Satisfaction Enrichment VIP Catering Management Vending Management Regulatory/Safety and Sanitation Compliance

Computer Skills: Word, Excel, Outlook; Power Point, Labor Management, Retail Right Pricing Model, , Food and Labor Management Systems, The Market Connection, Unit Financial Service, and CaterTrax

PROFESSIONAL EXPERIENCE

Aramark-Lafayette General Hospital, Lafayette, LA March 17, 2016-presentFood Service Director

Sodexo – LSUHSC-Shreveport, Shreveport, LA April 2007 to PresentGeneral Manager 5Responsibilities:

8.6 Million in Financial Managed Volume 3.1 Million in Retail Sales at Multiple Retail Operations Oversee Vending Contract 30 Machines Manage 6 Food Managers/1 Clinical Nutrition Manager/3 Registered Dieticians/100

Union and Non-Union Employees $200K in Catering Sales Provide Leadership and Guidance to State Employees Utilizing State Civil Service

Rules and Processes All Regulatory Agency Compliance-DHH and Joint Commission, Contract Compliance Provide Leadership and Daily Maintenance to Sodexo Programs/FMS, The Market

Connection, Labor Management, CARES, FOSS , the Operational Metric Dashboard, Unit Financial and Gold Checks Audits.

Oversee HACCP and Kitchen Safety Programs…All Audits Achievements

Consistently Exceeds Budgeted Unit FC Targets Implemented Online Catering Program CaterTrax Increased VIP Catered Events-Secured LSUHSC Foundation as a Catering Client Introduced new Retail Brands-Mindful, Simply To Go, Salad Sensation, Hot and

Cold Beverage Program and In Season, Introduced USA Today Program to Patients Restructured Patient Service Area to Meet the Requirement of EPIC (Electronic

Medical Record) Successful Rebid of Food Service Contract in 2009 Installed New Retail Operation in Ambulatory Care Building Added Sales of $200K Revised Retail Menu in Atrium Deli and Coffee Bar/ Increased Sales by 11%

Awards: FY2010 Nominee for SVP Special Recognition Award Area 334 FY2009 Winner of SVP Special Recognition Award Area 334 FY2009 Field Contribution Nominee

FY2009 Sodexo Quality Service Account Nominee FY2012 Food Team Award Growth Award (Cross Sale of EVS)

Reduced State labor by 17% Meal Selection for Pediatric Patients

Sodexo-LSUHSC-Shreveport, Shreveport, LA January 2000-March 2007Operations Manager 3Responsibilities:

Assisted the GM in Directing, Coordinating and Monitoring the Activities of the Food and Nutrition Service Department

Manage Patient Meal Service for 425 Bed Facility Staff Management: 30 Food Service Workers, 3 Patient Service Supervisors, Clinical

Nutrition Manager, 1 Diet Tech and a Student Worker Labor Pool Guide and Directed Retail Management Team,( 2 Managers) in Marketing Sodexo

Retail Programs Oversee Department Training-Physical and Food Safety, and Customer Service Department Human Resource Responsibilities Management Civil Service Disciplinary Process for State Union and Non Union

Employees

Achievements Decreased Patient Service Labor by 40% per Day Developed a Student Labor Pool by Working with Local High School DEKA

Programs Reduced Patient Complaints and Hospital Variance reports by 90% Developed a Patient Advocate Program for High Profile Floors Improved Department Standards for State’s Payroll Process Revised Department Policies and Procedures aligning them with Joint Commission

Standards Revised State Civil Service Employee’s Position Descriptions to Match the New

Civil Service Classifications. Established an Effective Human Resource System for Both Sodexo and State Civil

Service Employees. Develop a Patient Menu with Regional Flare Implemented New Mom’s Meal program and Pediatric Parent Meal Program

Sodexo- Duke University Medical Center, Durham, NC October 1998 - December 2000Patient Services Manager 3Responsibilities/ Accomplishment

Managed Patient Service for 800 Bed Facility Dual Trayline Cook Chill System Staff: 60 FTE, 6 Patient Service Supervisors, and 2 Patient Service Managers Implemented Bedside Menu Entry System Part of a Team that Introduced a Central Call Center For Environmental Service and

Food and Nutrition Service

Sodexo-Raleigh Community Hospital (Duke System) , Durham, NC September 1997 –Sept 1998General Manager 1Responsibilities/ Accomplishment

250 Bed Facility with Patient Service, Retail, and Catering Staff: 15 FTE, 3 Supervisors, and 1 Sodexo Chef Opened Account Set up Sodexo Systems: Financial, Purchasing, Inventory and Retail Programs

Sodexo- Duke University Medical Center, Durham, NC August 1996 - August 1997Patient Services Manager 2Responsibilities/ Accomplishment

Managed Patient Service for 800 Bed Facility Dual Trayline Cook Chill System

Sodexo- Johns Hopkins Hospital, Baltimore, MD October 1994- July 1996Patient Services Manager 3Responsibilities/ Accomplishment

Managed Patient Service for 800 Bed Facility Dual Trayline System Sanitation of Department Union Staff: 75 FTE , 10 Supervisors Implemented “For Your Health Patient Menu”

Sodexo- Francis Scott Key Medical Center, Baltimore, MD February 1993-Sept 1994Retail Manager (Asthma Allergy Center)Responsibilities/ Accomplishment

Managed Volume 500, 000 Campus Vending Operation Staff: 5 FTE Opened Unit implemented Sodexo Standards

Sodexo- Bayview Medical Center (JHH), Baltimore, MD February 1993-Sept 1994Production ManagerResponsibilities/ Accomplishment

2,600 Meals/Day: Retail, In-patient, and Out-patient Kitchen Sanitation Program Food Transportation Team Staff: 16 FTE and 2 Supervisors Implemented FoodCo Production System

Sodexo- Johns Hopkins Hospital, Baltimore, MD October 1989- January 1993Retail Manager (Corridor Café)Responsibilities/ Accomplishment

Fast Food Retail Outlet Trained and Develop Staff

Staff 12 FTE and 1 Supervisor Increased Sales by 5%

Sodexo- Johns Hopkins Hospital, Baltimore, MD October 1988- September 1989Retail Manager 1 (Main Cafeteria)Responsibilities/ Accomplishment

Closing Manager Union Staff: 40 FTE 2 Supervisors Developing Retail Monthly Monotony Breaker Specials Cafeteria Sales 5Million

United States Army Reserve, St. Louis, Missouri November 1981-Jan 1999 First Lieutenant, Ordnance Officer

EDUCATION Louisiana State University, Baton Rouge, LABachelor of Science Dietetic May 1988

CERTIFICATIONS and MEMBERSHIPS

Servsafe Certificate – 9/27/2014